www.genesys.com Open in urlscan Pro
2606:4700:10::6816:d98 Public Scan

Go To Rescan
Add Verdict Report

Submitted URL:
https://marketing.genesys.com/api/mailings/click/PMRGSZBCHI3TENJRGE2CYITVOJWCEORCNB2HI4DTHIXS653XO4XGOZLOMVZXS4ZOMNXW2L3SMVZW6...
Effective URL:
https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=...
Submission: On March 13 via api (March 13th 2020, 5:19:07 pm UTC) from US

Summary HTTP 157 Redirects Links 10 Behaviour Indicators

Summary

This website contacted 33 IPs in 6 countries across 29 domains to perform 157 HTTP transactions. The main IP is 2606:4700:10::6816:d98, located in United States and belongs to CLOUDFLARENET, US. The main domain is www.genesys.com.
TLS certificate: Issued by DigiCert SHA2 Secure Server CA on January 27th 2020. Valid for: 2 years.

This is the only time www.genesys.com was scanned on urlscan.io!

urlscan.io Verdict: No classification

Domain & IP information

	IP Address	AS Autonomous System
1 1	100.20.26.20 100.20.26.20	16509 (AMAZON-02) (AMAZON-02)
84	2606:4700:10:... 2606:4700:10::6816:d98	13335 (CLOUDFLAR...) (CLOUDFLARENET)
3	2a00:1450:400... 2a00:1450:4001:808::200a	15169 (GOOGLE) (GOOGLE)
2	2001:4de0:ac1... 2001:4de0:ac19::1:b:2a	20446 (HIGHWINDS3) (HIGHWINDS3)
2	3.9.248.180 3.9.248.180	16509 (AMAZON-02) (AMAZON-02)
1	2a00:1450:400... 2a00:1450:4001:81d::2008	15169 (GOOGLE) (GOOGLE)
5	2a00:1450:400... 2a00:1450:4001:814::2003	15169 (GOOGLE) (GOOGLE)
2 16	2a00:1450:400... 2a00:1450:4001:81c::200e	15169 (GOOGLE) (GOOGLE)
2	13.224.194.19 13.224.194.19	16509 (AMAZON-02) (AMAZON-02)
1 2	52.211.144.161 52.211.144.161	16509 (AMAZON-02) (AMAZON-02)
1	2a00:1450:400... 2a00:1450:4001:821::2013	15169 (GOOGLE) (GOOGLE)
1	143.204.94.29 143.204.94.29	16509 (AMAZON-02) (AMAZON-02)
2	2a03:2880:f02... 2a03:2880:f02d:12:face:b00c:0:3	32934 (FACEBOOK) (FACEBOOK)
1	52.216.129.101 52.216.129.101	16509 (AMAZON-02) (AMAZON-02)
1	143.204.98.132 143.204.98.132	16509 (AMAZON-02) (AMAZON-02)
1	163.171.132.119 163.171.132.119	54994 (QUANTILNE...) (QUANTILNETWORKS)
1	3.125.189.186 3.125.189.186	16509 (AMAZON-02) (AMAZON-02)
1	2001:4860:480... 2001:4860:4802:38::15	15169 (GOOGLE) (GOOGLE)
2	2a03:2880:f12... 2a03:2880:f12d:83:face:b00c:0:25de	32934 (FACEBOOK) (FACEBOOK)
3 3	2a00:1450:400... 2a00:1450:400c:c00::9b	15169 (GOOGLE) (GOOGLE)
3 3	2a00:1450:400... 2a00:1450:4001:809::2004	15169 (GOOGLE) (GOOGLE)
3	2a00:1450:400... 2a00:1450:4001:825::2003	15169 (GOOGLE) (GOOGLE)
1	206.19.49.24 206.19.49.24	7018 (ATT-INTER...) (ATT-INTERNET4)
1	23.62.118.225 23.62.118.225	16625 (AKAMAI-AS) (AKAMAI-AS)
2	2620:1ec:c11:... 2620:1ec:c11::200	8068 (MICROSOFT...) (MICROSOFT-CORP-MSN-AS-BLOCK)
1 2	142.0.160.53 142.0.160.53	7160 (NETDYNAMICS) (NETDYNAMICS)
1	35.190.50.98 35.190.50.98	15169 (GOOGLE) (GOOGLE)
1 1	2600:9000:215... 2600:9000:2156:d800:6:f2b1:9a00:93a1	16509 (AMAZON-02) (AMAZON-02)
1	2406:da00:ff0... 2406:da00:ff00::36f3:5363	14618 (AMAZON-AES) (AMAZON-AES)
1	151.101.114.110 151.101.114.110	54113 (FASTLY) (FASTLY)
1	52.17.96.142 52.17.96.142	16509 (AMAZON-02) (AMAZON-02)
1	162.247.242.19 162.247.242.19	23467 (NEWRELIC-...) (NEWRELIC-AS-1)
8	216.38.144.134 216.38.144.134	6994 (FASTMETRICS) (FASTMETRICS)
1	2606:4700:303... 2606:4700:3031::6818:639c	13335 (CLOUDFLAR...) (CLOUDFLARENET)
7	216.38.144.131 216.38.144.131	6994 (FASTMETRICS) (FASTMETRICS)
1	162.247.242.21 162.247.242.21	23467 (NEWRELIC-...) (NEWRELIC-AS-1)
157	33

1 100.20.26.20 (Boardman, United States) 1 redirects

ASN16509 (AMAZON-02, US)
PTR: ec2-100-20-26-20.us-west-2.compute.amazonaws.com

marketing.genesys.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

84 2606:4700:10::6816:d98 (United States)

ASN13335 (CLOUDFLARENET, US)

www.genesys.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools
genbin.genesys.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

3 2a00:1450:4001:808::200a (Frankfurt am Main, Germany)

ASN15169 (GOOGLE, US)

fonts.googleapis.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

2 2001:4de0:ac19::1:b:2a (Netherlands)

ASN20446 (HIGHWINDS3, US)

stackpath.bootstrapcdn.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

2 3.9.248.180 (London, United Kingdom)

ASN16509 (AMAZON-02, US)
PTR: ec2-3-9-248-180.eu-west-2.compute.amazonaws.com

reveal.clearbit.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

1 2a00:1450:4001:81d::2008 (Frankfurt am Main, Germany)

ASN15169 (GOOGLE, US)

www.googletagmanager.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

5 2a00:1450:4001:814::2003 (Frankfurt am Main, Germany)

ASN15169 (GOOGLE, US)

fonts.gstatic.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

16 2a00:1450:4001:81c::200e (Frankfurt am Main, Germany) 2 redirects

ASN15169 (GOOGLE, US)

www.google-analytics.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

2 13.224.194.19 (Seattle, United States)

ASN16509 (AMAZON-02, US)
PTR: server-13-224-194-19.fra2.r.cloudfront.net

tracker.marinsm.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

2 52.211.144.161 (Dublin, Ireland) 1 redirects

ASN16509 (AMAZON-02, US)
PTR: ec2-52-211-144-161.eu-west-1.compute.amazonaws.com

ads.avocet.io	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

1 2a00:1450:4001:821::2013 (Frankfurt am Main, Germany)

ASN15169 (GOOGLE, US)

www.influ2.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

1 143.204.94.29 (Seattle, United States)

ASN16509 (AMAZON-02, US)
PTR: server-143-204-94-29.fra50.r.cloudfront.net

js.adsrvr.org	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

2 2a03:2880:f02d:12:face:b00c:0:3 (Ireland)

ASN32934 (FACEBOOK, US)

connect.facebook.net	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

1 52.216.129.101 (Ashburn, United States)

ASN16509 (AMAZON-02, US)
PTR: s3-1.amazonaws.com

s3.amazonaws.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

1 143.204.98.132 (Seattle, United States)

ASN16509 (AMAZON-02, US)
PTR: server-143-204-98-132.fra50.r.cloudfront.net

d1htpt0i4k7m8x.cloudfront.net	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

1 163.171.132.119 (Germany)

ASN54994 (QUANTILNETWORKS, US)

trk.techtarget.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

1 3.125.189.186 (Frankfurt am Main, Germany)

ASN16509 (AMAZON-02, US)
PTR: ec2-3-125-189-186.eu-central-1.compute.amazonaws.com

nexus.entitytag.co.uk	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

1 2001:4860:4802:38::15 (United States)

ASN15169 (GOOGLE, US)

news.c8.net.ua	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

2 2a03:2880:f12d:83:face:b00c:0:25de (Ireland)

ASN32934 (FACEBOOK, US)

www.facebook.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

3 2a00:1450:400c:c00::9b (Brussels, Belgium) 3 redirects

ASN15169 (GOOGLE, US)

stats.g.doubleclick.net	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

3 2a00:1450:4001:809::2004 (Frankfurt am Main, Germany) 3 redirects

ASN15169 (GOOGLE, US)

www.google.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

3 2a00:1450:4001:825::2003 (Frankfurt am Main, Germany)

ASN15169 (GOOGLE, US)

www.google.de	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

1 206.19.49.24 (United States)

ASN7018 (ATT-INTERNET4, US)

apt.techtarget.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

1 23.62.118.225 (Netherlands)

ASN16625 (AKAMAI-AS, US)
PTR: a23-62-118-225.deploy.static.akamaitechnologies.com

img04.en25.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

2 2620:1ec:c11::200 (United States)

ASN8068 (MICROSOFT-CORP-MSN-AS-BLOCK, US)

bat.bing.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

2 142.0.160.53 (Ashburn, United States) 1 redirects

ASN7160 (NETDYNAMICS, US)

s1260946616.t.eloqua.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

1 35.190.50.98 (Mountain View, United States)

ASN15169 (GOOGLE, US)
PTR: 98.50.190.35.bc.googleusercontent.com

cdn.sajari.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

1 2600:9000:2156:d800:6:f2b1:9a00:93a1 (United States) 1 redirects

ASN16509 (AMAZON-02, US)

clickmeter.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

1 2406:da00:ff00::36f3:5363 (Ashburn, United States)

ASN14618 (AMAZON-AES, US)

conversions.clickmeter.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

1 151.101.114.110 (Frankfurt am Main, Germany)

ASN54113 (FASTLY, US)

js-agent.newrelic.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

1 52.17.96.142 (Dublin, Ireland)

ASN16509 (AMAZON-02, US)
PTR: ec2-52-17-96-142.eu-west-1.compute.amazonaws.com

insight.adsrvr.org	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

1 162.247.242.19 (San Francisco, United States)

ASN23467 (NEWRELIC-AS-1, US)
PTR: bam-7.nr-data.net

bam.nr-data.net	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

8 216.38.144.134 (San Jose, United States)

ASN6994 (FASTMETRICS, US)

epic2-core.live.genesys.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools
epic2-core-cobrowse.live.genesys.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

1 2606:4700:3031::6818:639c (United States)

ASN13335 (CLOUDFLARENET, US)

altocloudcdn.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

7 216.38.144.131 (San Jose, United States)

ASN6994 (FASTMETRICS, US)

epic2-gwe.live.genesys.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

1 162.247.242.21 (San Francisco, United States)

ASN23467 (NEWRELIC-AS-1, US)
PTR: bam-9.nr-data.net

bam.nr-data.net	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

	Apex Domain Subdomains	Transfer
100	genesys.com 1 redirects marketing.genesys.com www.genesys.com genbin.genesys.com epic2-core.live.genesys.com epic2-gwe.live.genesys.com epic2-core-gkcsrv.live.genesys.com Failed epic2-core-cobrowse.live.genesys.com	1 MB
16	google-analytics.com 2 redirects www.google-analytics.com	47 KB
5	gstatic.com fonts.gstatic.com	64 KB
3	google.de www.google.de	327 B
3	google.com 3 redirects www.google.com	564 B
3	doubleclick.net 3 redirects stats.g.doubleclick.net	485 B
3	googleapis.com fonts.googleapis.com	2 KB
2	nr-data.net bam.nr-data.net	457 B
2	clickmeter.com 1 redirects clickmeter.com conversions.clickmeter.com	287 B
2	eloqua.com 1 redirects s1260946616.t.eloqua.com	1 KB
2	bing.com bat.bing.com	8 KB
2	facebook.com www.facebook.com	172 B
2	techtarget.com trk.techtarget.com apt.techtarget.com	3 KB
2	facebook.net connect.facebook.net	142 KB
2	adsrvr.org js.adsrvr.org insight.adsrvr.org	2 KB
2	avocet.io 1 redirects ads.avocet.io	1009 B
2	marinsm.com tracker.marinsm.com	3 KB
2	clearbit.com reveal.clearbit.com	700 B
2	bootstrapcdn.com stackpath.bootstrapcdn.com	83 KB
1	altocloudcdn.com altocloudcdn.com	50 KB
1	newrelic.com js-agent.newrelic.com	10 KB
1	sajari.com cdn.sajari.com	23 KB
1	en25.com img04.en25.com	6 KB
1	c8.net.ua news.c8.net.ua	396 B
1	entitytag.co.uk nexus.entitytag.co.uk	306 B
1	cloudfront.net d1htpt0i4k7m8x.cloudfront.net	2 KB
1	amazonaws.com s3.amazonaws.com	4 KB
1	influ2.com www.influ2.com	2 KB
1	googletagmanager.com www.googletagmanager.com	73 KB
157	29

	Domain	Requested by
83	www.genesys.com	www.genesys.com
16	www.google-analytics.com	2 redirects www.googletagmanager.com www.google-analytics.com www.genesys.com
7	epic2-gwe.live.genesys.com	www.genesys.com epic2-core.live.genesys.com epic2-gwe.live.genesys.com
7	epic2-core.live.genesys.com	www.genesys.com epic2-core.live.genesys.com
5	fonts.gstatic.com	www.genesys.com
3	www.google.de	www.genesys.com
3	www.google.com	3 redirects
3	stats.g.doubleclick.net	3 redirects
3	fonts.googleapis.com	www.genesys.com epic2-core.live.genesys.com
2	bam.nr-data.net	js-agent.newrelic.com www.genesys.com
2	s1260946616.t.eloqua.com	1 redirects www.genesys.com
2	bat.bing.com	www.googletagmanager.com www.genesys.com
2	www.facebook.com	www.genesys.com connect.facebook.net
2	connect.facebook.net	www.genesys.com connect.facebook.net
2	ads.avocet.io	1 redirects www.genesys.com
2	tracker.marinsm.com	www.googletagmanager.com www.genesys.com
2	reveal.clearbit.com	www.genesys.com www.googletagmanager.com
2	stackpath.bootstrapcdn.com	www.genesys.com
1	epic2-core-cobrowse.live.genesys.com	epic2-core.live.genesys.com
1	altocloudcdn.com	epic2-core.live.genesys.com
1	insight.adsrvr.org	js.adsrvr.org
1	js-agent.newrelic.com	www.genesys.com
1	conversions.clickmeter.com	s3.amazonaws.com
1	clickmeter.com	1 redirects
1	cdn.sajari.com	www.genesys.com
1	img04.en25.com	www.genesys.com
1	apt.techtarget.com	www.genesys.com
1	news.c8.net.ua	www.genesys.com
1	nexus.entitytag.co.uk	www.genesys.com
1	trk.techtarget.com	www.genesys.com
1	d1htpt0i4k7m8x.cloudfront.net	www.genesys.com
1	s3.amazonaws.com	www.googletagmanager.com
1	js.adsrvr.org	www.googletagmanager.com
1	www.influ2.com	www.genesys.com
1	www.googletagmanager.com	www.genesys.com
1	genbin.genesys.com	www.genesys.com
1	marketing.genesys.com	1 redirects
0	epic2-core-gkcsrv.live.genesys.com Failed	www.genesys.com
157	38

This site contains links to these domains. Also see Links.

Domain
status.mypurecloud.com
appfoundry.genesys.com
training.genesys.com
know.genesys.com
twitter.com
www.linkedin.com
www.facebook.com
www.instagram.com
www.youtube.com
www.slideshare.net

Subject Issuer	Validity	Valid
*.genesys.com DigiCert SHA2 Secure Server CA	`2020-01-27` - `2022-02-16`	2 years	crt.sh
*.storage.googleapis.com GTS CA 1O1	`2020-02-25` - `2020-05-19`	3 months	crt.sh
*.bootstrapcdn.com Sectigo RSA Domain Validation Secure Server CA	`2019-09-14` - `2020-10-13`	a year	crt.sh
clearbit.com Amazon	`2019-10-23` - `2020-11-23`	a year	crt.sh
*.google-analytics.com GTS CA 1O1	`2020-02-25` - `2020-05-19`	3 months	crt.sh
*.google.com GTS CA 1O1	`2020-02-25` - `2020-05-19`	3 months	crt.sh
*.marinsm.com DigiCert SHA2 Secure Server CA	`2020-02-24` - `2022-05-25`	2 years	crt.sh
*.avocet.io Amazon	`2020-02-18` - `2021-03-18`	a year	crt.sh
www.influ2.com GTS CA 1D2	`2020-01-15` - `2020-04-14`	3 months	crt.sh
*.adsrvr.org Trustwave Organization Validation SHA256 CA, Level 1	`2019-03-07` - `2021-04-19`	2 years	crt.sh
*.facebook.com DigiCert SHA2 High Assurance Server CA	`2020-01-16` - `2020-04-15`	3 months	crt.sh
s3.amazonaws.com DigiCert Baltimore CA-2 G2	`2019-11-09` - `2020-12-02`	a year	crt.sh
*.cloudfront.net DigiCert Global CA G2	`2019-07-17` - `2020-07-05`	a year	crt.sh
trk.techtarget.com Sectigo RSA Domain Validation Secure Server CA	`2020-02-17` - `2022-05-17`	2 years	crt.sh
*.entitytag.co.uk Amazon	`2019-12-27` - `2021-01-27`	a year	crt.sh
news.c8.net.ua GTS CA 1D2	`2020-01-22` - `2020-04-21`	3 months	crt.sh
www.google.de GTS CA 1O1	`2020-02-25` - `2020-05-19`	3 months	crt.sh
*.techtarget.com Sectigo RSA Domain Validation Secure Server CA	`2019-10-25` - `2021-10-24`	2 years	crt.sh
*.en25.com DigiCert SHA2 Secure Server CA	`2019-06-21` - `2020-08-19`	a year	crt.sh
www.bing.com Microsoft IT TLS CA 2	`2019-04-30` - `2021-04-30`	2 years	crt.sh
*.t.eloqua.com DigiCert SHA2 Secure Server CA	`2019-01-14` - `2020-03-14`	a year	crt.sh
*.sajari.com COMODO RSA Domain Validation Secure Server CA	`2018-06-09` - `2020-06-11`	2 years	crt.sh
*.clickmeter.com Go Daddy Secure Certificate Authority - G2	`2019-01-03` - `2021-03-04`	2 years	crt.sh
f4.shared.global.fastly.net GlobalSign CloudSSL CA - SHA256 - G3	`2019-04-10` - `2020-03-21`	a year	crt.sh
*.nr-data.net DigiCert SHA2 Secure Server CA	`2020-02-05` - `2022-02-08`	2 years	crt.sh
*.live.genesys.com DigiCert SHA2 Secure Server CA	`2017-05-10` - `2020-08-07`	3 years	crt.sh
sni.cloudflaressl.com CloudFlare Inc ECC CA-2	`2020-01-30` - `2020-10-09`	8 months	crt.sh

This page contains 3 frames:

Primary Page: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
Frame ID: 8F2EA47F5A0C22BBF46BE47B008661A2
Requests: 157 HTTP requests in this frame

Frame: https://conversions.clickmeter.com/Conversion?id=09E43D7CC2594ABB912AA443520BDC41
Frame ID: EB584C6F55B047EFEE08E8DE2F69A3B7
Requests: 1 HTTP requests in this frame

Frame: https://insight.adsrvr.org/track/up?adv=rurl0zr&ref=https%3A%2F%2Fwww.genesys.com%2Fresources%2Fjourney-mapping-an-outside-in-approach-to-delivering-great-cx%3Fthankyou%3D3691%26page_type%3Dresources%26page_attr%3DEBook%253BContact%2520Center%253BCustomer%2520experience%253BCustomer%2520Service%253BSolutions%253Ben%253Buk%253BEnterprise%253BMid-Market%253B4&upid=wx7btiu&upv=1.1.0
Frame ID: C4A9C2881C8CC597C582F7B291B3849F
Requests: 1 HTTP requests in this frame

Screenshot
Live screenshot

Full Image

Page URL History Show full URLs

https://marketing.genesys.com/api/mailings/click/PMRGSZBCHI3TENJRGE2CYITVOJWCEORCNB2HI4DTHIXS653XO4XGOZLOM... HTTP 302
https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?than... Page URL

Detected technologies

WordPress (CMS) Expand

Overall confidence: 100%
Detected patterns

headers link /rel="https:\/\/api\.w\.org\/"/i

PHP (Programming Languages) Expand

Overall confidence: 100%
Detected patterns

headers link /rel="https:\/\/api\.w\.org\/"/i

MySQL (Databases) Expand

Overall confidence: 100%
Detected patterns

headers link /rel="https:\/\/api\.w\.org\/"/i

CloudFlare (CDN) Expand

Overall confidence: 100%
Detected patterns

headers server /^cloudflare$/i

Page Statistics

157
Requests

99 %
HTTPS

47 %
IPv6

29
Domains

38
Subdomains

33
IPs

6
Countries

1715 kB
Transfer

5934 kB
Size

11
Cookies

10 Outgoing links

These are links going to different origins than the main page.

URL: https://status.mypurecloud.com/
Title: Status

Search URL Search Domain Scan URL

URL: https://appfoundry.genesys.com/
Title: AppFoundry

Search URL Search Domain Scan URL

URL: https://training.genesys.com/
Title: Genesys Training

Search URL Search Domain Scan URL

URL: https://know.genesys.com/
Title: Knowledge Network

Search URL Search Domain Scan URL

URL: https://twitter.com/Genesys

Search URL Search Domain Scan URL

URL: http://www.linkedin.com/company/601919?trk=tyah

Search URL Search Domain Scan URL

URL: http://www.facebook.com/genesys

Search URL Search Domain Scan URL

URL: http://www.instagram.com/genesyscx

Search URL Search Domain Scan URL

URL: https://www.youtube.com/user/Genesyslab1

Search URL Search Domain Scan URL

URL: http://www.slideshare.net/Genesys/

Search URL Search Domain Scan URL

Page URL History

This captures the URL locations of the websites, including HTTP redirects and client-side redirects via JavaScript or Meta fields.

https://marketing.genesys.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
https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4 Page URL

Redirected requests

There were HTTP redirect chains for the following requests:

Request Chain 89

https://ads.avocet.io/s?add=5d270d2f0e1fa3110023591c&ty=j HTTP 302
https://ads.avocet.io/s?bounce=true&add=5d270d2f0e1fa3110023591c&ty=j

Request Chain 103

https://stats.g.doubleclick.net/r/collect?t=dc&aip=1&_r=3&v=1&_v=j81&tid=UA-3562190-1&cid=1818262142.1584119924&jid=240318850&gjid=818311065&_gid=166393058.1584119924&_u=aHDAgEADQ~&z=1037017350 HTTP 302
https://www.google.com/ads/ga-audiences?v=1&aip=1&t=sr&_r=4&tid=UA-3562190-1&cid=1818262142.1584119924&jid=240318850&_v=j81&z=1037017350 HTTP 302
https://www.google.de/ads/ga-audiences?v=1&aip=1&t=sr&_r=4&tid=UA-3562190-1&cid=1818262142.1584119924&jid=240318850&_v=j81&z=1037017350&slf_rd=1&random=2376189062

Request Chain 110

https://www.google-analytics.com/r/collect?v=1&_v=j81&a=2139803699&t=event&ni=1&_s=1&dl=https%3A%2F%2Fwww.genesys.com%2Fresources%2Fjourney-mapping-an-outside-in-approach-to-delivering-great-cx%3Fthankyou%3D3691%26page_type%3Dresources%26page_attr%3DEBook%253BContact%2520Center%253BCustomer%2520experience%253BCustomer%2520Service%253BSolutions%253Ben%253Buk%253BEnterprise%253BMid-Market%253B4&dr=%2F&dp=%2Fresources%2Fjourney-mapping-an-outside-in-approach-to-delivering-great-cx%3Fthankyou%3D3691%26page_type%3Dresources%26page_attr%3DEBook%253BContact%2520Center%253BCustomer%2520experience%253BCustomer%2520Service%253BSolutions%253Ben%253Buk%253BEnterprise%253BMid-Market%253B4&ul=en-us&de=UTF-8&dt=eBook%20on%20Customer%20Journey%20Mapping%20%7C%20Genesys&sd=24-bit&sr=1600x1200&vp=1585x1200&je=0&ec=gdpr&ea=GDPR%20Consent&_u=aHDAAEADQ~&jid=1107253645&gjid=974859850&cid=1818262142.1584119924&tid=UA-3562190-1&_gid=166393058.1584119924&_r=1&gtm=2wg340PJ8M77&cd21=en&cd23=1024px%20or%20greater&cd24=landscape&cd26=(unknown)&cd27=(unknown)&cd34=1818262142.1584119924&cd45=Mozilla%2F5.0%20(Macintosh%3B%20Intel%20Mac%20OS%20X%2010_14_5)%20AppleWebKit%2F537.36%20(KHTML%2C%20like%20Gecko)%20Chrome%2F74.0.3729.169%20Safari%2F537.36&cd65=Genesys&cd66=WordPress%205.3.2&cd69=(not%20blog)&cd70=(Non-Company)&cd71=(Non-Company)&cd72=(Non-Company)&cd73=(Non-Company)&cd74=(Non-Company)&cd75=(Non-Company)&cd76=(Non-Company)&cd77=(Non-Company)&cd78=(Non-Company)&cd79=(Non-Company)&cd80=(Non-Company)&cd81=(Non-Company)&cd83=(Non-Company)&cd90=resources&cd91=3691&z=1495927992 HTTP 302
https://stats.g.doubleclick.net/r/collect?v=1&aip=1&t=dc&_r=3&tid=UA-3562190-1&cid=1818262142.1584119924&jid=1107253645&_gid=166393058.1584119924&gjid=974859850&_v=j81&z=1495927992 HTTP 302
https://www.google.com/ads/ga-audiences?v=1&aip=1&t=sr&_r=4&tid=UA-3562190-1&cid=1818262142.1584119924&jid=1107253645&_v=j81&z=1495927992 HTTP 302
https://www.google.de/ads/ga-audiences?v=1&aip=1&t=sr&_r=4&tid=UA-3562190-1&cid=1818262142.1584119924&jid=1107253645&_v=j81&z=1495927992&slf_rd=1&random=3820400230

Request Chain 123

https://s1260946616.t.eloqua.com/visitor/v200/svrGP?pps=3&siteid=1260946616&ref2=elqNone&tzo=-60&ms=250&optin=disabled HTTP 302
https://s1260946616.t.eloqua.com/visitor/v200/svrGP.aspx?pps=3&siteid=1260946616&ref2=elqNone&tzo=-60&ms=250&optin=disabled&elqCookie=1

Request Chain 126

https://clickmeter.com/conversion.aspx?id=09E43D7CC2594ABB912AA443520BDC41&val=0&com=0&comperc=0&param=empty HTTP 301
https://conversions.clickmeter.com/Conversion?id=09E43D7CC2594ABB912AA443520BDC41

Request Chain 152

https://www.google-analytics.com/r/collect?v=1&_v=j81&a=2139803699&t=event&ni=1&_s=1&dl=https%3A%2F%2Fwww.genesys.com%2Fresources%2Fjourney-mapping-an-outside-in-approach-to-delivering-great-cx%3Fthankyou%3D3691%26page_type%3Dresources%26page_attr%3DEBook%253BContact%2520Center%253BCustomer%2520experience%253BCustomer%2520Service%253BSolutions%253Ben%253Buk%253BEnterprise%253BMid-Market%253B4&dr=%2F&dp=%2Fresources%2Fjourney-mapping-an-outside-in-approach-to-delivering-great-cx%3Fthankyou%3D3691%26page_type%3Dresources%26page_attr%3DEBook%253BContact%2520Center%253BCustomer%2520experience%253BCustomer%2520Service%253BSolutions%253Ben%253Buk%253BEnterprise%253BMid-Market%253B4&ul=en-us&de=UTF-8&dt=eBook%20on%20Customer%20Journey%20Mapping%20%7C%20Genesys&sd=24-bit&sr=1600x1200&vp=1585x1200&je=0&ec=cxwidget_action&ea=Widget%20Loaded&el=https%3A%2F%2Fwww.genesys.com%2Fresources%2Fjourney-mapping-an-outside-in-approach-to-delivering-great-cx%3Fthankyou%3D3691%26page_type%3Dresources%26page_attr%3DEBook%253BContact%2520Center%253BCustomer%2520experience%253BCustomer%2520Service%253BSolutions%253Ben%253Buk%253BEnterprise%253BMid-Market%253B4&_u=aHDAAEADQ~&jid=801671561&gjid=647695914&cid=2108998487.1584119935&tid=UA-3562190-1&_gid=382411655.1584119935&_r=1&gtm=2wg340PJ8M77&cd21=en&cd23=1024px%20or%20greater&cd24=landscape&cd26=(unknown)&cd27=(unknown)&cd34=1818262142.1584119924&cd45=Mozilla%2F5.0%20(Macintosh%3B%20Intel%20Mac%20OS%20X%2010_14_5)%20AppleWebKit%2F537.36%20(KHTML%2C%20like%20Gecko)%20Chrome%2F74.0.3729.169%20Safari%2F537.36&cd65=Genesys&cd66=WordPress%205.3.2&cd69=(not%20blog)&cd70=isp&cd71=(Non-Company)&cd73=(Non-Company)&cd74=(Non-Company)&cd75=(Non-Company)&cd76=(Non-Company)&cd77=(Non-Company)&cd78=(Non-Company)&cd79=(Non-Company)&cd80=(Non-Company)&cd81=(Non-Company)&cd83=(Non-Company)&cd90=resources&cd91=3691&cd85=Widget%20Loaded&z=200313262 HTTP 302
https://stats.g.doubleclick.net/r/collect?v=1&aip=1&t=dc&_r=3&tid=UA-3562190-1&cid=2108998487.1584119935&jid=801671561&_gid=382411655.1584119935&gjid=647695914&_v=j81&z=200313262 HTTP 302
https://www.google.com/ads/ga-audiences?v=1&aip=1&t=sr&_r=4&tid=UA-3562190-1&cid=2108998487.1584119935&jid=801671561&_v=j81&z=200313262 HTTP 302
https://www.google.de/ads/ga-audiences?v=1&aip=1&t=sr&_r=4&tid=UA-3562190-1&cid=2108998487.1584119935&jid=801671561&_v=j81&z=200313262&slf_rd=1&random=3097221969

157 HTTP transactions
2 data transactions

Method
Protocol Status Resource
Path Size
x-fer Time
Latency Type
MIME-Type IP
Location

GET
H2

200

Primary Request journey-mapping-an-outside-in-approach-to-delivering-great-cx Show response
www.genesys.com/resources/
Redirect Chain

https://marketing.genesys.com/api/mailings/click/PMRGSZBCHI3TENJRGE2CYITVOJWCEORCNB2HI4DTHIXS653XO4XGOZLOMVZXS4ZOMNXW2L3SMVZW65LSMNSXGL3KN52XE3TFPEWW2YLQOBUW4ZZNMFXC233VORZWSZDFFVUW4LLBOBYHE33BMNUC...
https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustom...

188 KB
36 KB

3988ms
3963ms

Document
text/html

2606:4700:10::6816:d98
CLOUDFLARENET

General

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Show headers Download Go to

Full URL

https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

2606:4700:10::6816:d98 , United States, ASN13335 (CLOUDFLARENET, US),

Reverse DNS

Software

cloudflare /

Resource Hash

876a0e291a934ab0621e9e4019feff8998540ca4edb32b03babe44f2650b9561

Security Headers

Name	Value
Content-Security-Policy	default-src * 'unsafe-inline' 'unsafe-eval' data: blob:
Strict-Transport-Security	max-age=31536000; includeSubdomains; preload
X-Content-Type-Options	nosniff
X-Xss-Protection	1; mode=block

Request headers

:method: GET
:authority: www.genesys.com
:scheme: https
:path: /resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
pragma: no-cache
cache-control: no-cache
upgrade-insecure-requests: 1
user-agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
sec-fetch-dest: document
accept: text/html,application/xhtml+xml,application/xml;q=0.9,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.9
sec-fetch-site: none
sec-fetch-mode: navigate
sec-fetch-user: ?1
accept-encoding: gzip, deflate, br
accept-language: en-US
Upgrade-Insecure-Requests: 1
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Sec-Fetch-Dest: document

Response headers

status: 200
date: Fri, 13 Mar 2020 17:18:43 GMT
content-type: text/html; charset=UTF-8
set-cookie: __cfduid=d3494a0d9a6dcd0d8e9bfe4b977dd52b01584119919; expires=Sun, 12-Apr-20 17:18:39 GMT; path=/; domain=.genesys.com; HttpOnly; SameSite=Lax
vary: Accept-Encoding
x-cf-powered-by: WP Rocket 3.4.4
link: <https://www.genesys.com/wp-json/>; rel="https://api.w.org/" <https://www.genesys.com/?p=3691>; rel=shortlink
x-content-type-options: nosniff
x-xss-protection: 1; mode=block
strict-transport-security: max-age=31536000; includeSubdomains; preload
access-control-allow-methods: GET, POST, OPTIONS
access-control-allow-headers: DNT,User-Agent,X-Requested-With,If-Modified-Since,Cache-Control,Content-Type,Range
access-control-expose-headers: Content-Length,Content-Range
content-security-policy: default-src * 'unsafe-inline' 'unsafe-eval' data: blob:
cf-cache-status: DYNAMIC
expect-ct: max-age=604800, report-uri="https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct"
server: cloudflare
cf-ray: 57376a5abe35176e-FRA
content-encoding: br

Redirect headers

Server: nginx
Date: Fri, 13 Mar 2020 17:18:39 GMT
Content-Type: text/html; charset=utf-8
Content-Length: 292
Connection: keep-alive
Location: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
X-Request-Id: 5816016cf440114b0f234556da02d6f5

GET
H2 200 style.min.css
www.genesys.com/wp-includes/css/dist/block-library/ 40 KB
6 KB 58ms
55ms Stylesheet
text/css 2606:4700:10::6816:d98
CLOUDFLARENET

General

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Full URL: https://www.genesys.com/wp-includes/css/dist/block-library/style.min.css?ver=5.3.2
Requested by: Host: www.genesys.com
URL: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 2606:4700:10::6816:d98 , United States, ASN13335 (CLOUDFLARENET, US),
Reverse DNS
Software: cloudflare /
Resource Hash: d9662b4b9ba6c2c3691ce0acd4572e027366eb97d6070550a13429262bb0037f

Request headers

Referer: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Sec-Fetch-Dest: style

Response headers

pragma: public
date: Fri, 13 Mar 2020 17:18:43 GMT
content-encoding: br
cf-cache-status: HIT
last-modified: Wed, 13 Nov 2019 00:06:31 GMT
server: cloudflare
age: 1440108
etag: W/"5dcb4907-a1fb"
expect-ct: max-age=604800, report-uri="https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct"
vary: Accept-Encoding
content-type: text/css
status: 200
cache-control: max-age=12622780800, public must-revalidate
cf-ray: 57376a738e7c176e-FRA
expires: Wed, 26 Feb 2420 01:16:55 GMT

GET
H2 200 public.min.css
www.genesys.com/wp-content/plugins/genesys-gdpr/style/ 3 KB
817 B 195ms
193ms Stylesheet
text/css 2606:4700:10::6816:d98
CLOUDFLARENET

General

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Show headers Download Go to

Full URL: https://www.genesys.com/wp-content/plugins/genesys-gdpr/style/public.min.css?ver=3.0.4
Requested by: Host: www.genesys.com
URL: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 2606:4700:10::6816:d98 , United States, ASN13335 (CLOUDFLARENET, US),
Reverse DNS
Software: cloudflare /
Resource Hash: c3211099c63fe52ea21c59570d967bfa314330ae9be29db4be32daca7d6b9f3b

Request headers

Referer: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Sec-Fetch-Dest: style

Response headers

pragma: public
date: Fri, 13 Mar 2020 17:18:43 GMT
content-encoding: br
cf-cache-status: HIT
last-modified: Wed, 29 Jan 2020 05:37:29 GMT
server: cloudflare
age: 1440108
etag: W/"5e311a19-b05"
expect-ct: max-age=604800, report-uri="https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct"
vary: Accept-Encoding
content-type: text/css
status: 200
cache-control: max-age=12622780800, public must-revalidate
cf-ray: 57376a738e7f176e-FRA
expires: Wed, 26 Feb 2420 01:16:55 GMT

GET
H2 200 public.min.css
www.genesys.com/wp-content/plugins/genesys-hook-marketo/styles/ 20 KB
3 KB 85ms
82ms Stylesheet
text/css 2606:4700:10::6816:d98
CLOUDFLARENET

General

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Show headers Download Go to

Full URL: https://www.genesys.com/wp-content/plugins/genesys-hook-marketo/styles/public.min.css?ver=4.4.6
Requested by: Host: www.genesys.com
URL: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 2606:4700:10::6816:d98 , United States, ASN13335 (CLOUDFLARENET, US),
Reverse DNS
Software: cloudflare /
Resource Hash: a16bd9f6f90ca9b31fd6cdea3a0607ba897558214dbd2066c6573dd435f72b99

Request headers

Referer: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Sec-Fetch-Dest: style

Response headers

pragma: public
date: Fri, 13 Mar 2020 17:18:43 GMT
content-encoding: br
cf-cache-status: HIT
last-modified: Thu, 22 Aug 2019 05:22:51 GMT
server: cloudflare
age: 1440108
etag: W/"5d5e26ab-5124"
expect-ct: max-age=604800, report-uri="https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct"
vary: Accept-Encoding
content-type: text/css
status: 200
cache-control: max-age=12622780800, public must-revalidate
cf-ray: 57376a738e84176e-FRA
expires: Wed, 26 Feb 2420 01:16:55 GMT

GET
H2 200 public.min.css
www.genesys.com/wp-content/plugins/genesys-hook-wpbakery/bin/imagehover-box/ 1 KB
507 B 237ms
234ms Stylesheet
text/css 2606:4700:10::6816:d98
CLOUDFLARENET

General

Check archive.org

Show headers Download Go to

Full URL: https://www.genesys.com/wp-content/plugins/genesys-hook-wpbakery/bin/imagehover-box/public.min.css?ver=5.3.2
Requested by: Host: www.genesys.com
URL: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 2606:4700:10::6816:d98 , United States, ASN13335 (CLOUDFLARENET, US),
Reverse DNS
Software: cloudflare /
Resource Hash: da8beb6da2c004f3b3fda884eca46ea1076b50d21adebdd20e59d10097e57018

Request headers

Referer: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Sec-Fetch-Dest: style

Response headers

pragma: public
date: Fri, 13 Mar 2020 17:18:43 GMT
content-encoding: br
cf-cache-status: HIT
last-modified: Fri, 13 Sep 2019 21:35:43 GMT
server: cloudflare
age: 1440108
etag: W/"5d7c0baf-512"
expect-ct: max-age=604800, report-uri="https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct"
vary: Accept-Encoding
content-type: text/css
status: 200
cache-control: max-age=12622780800, public must-revalidate
cf-ray: 57376a738e86176e-FRA
expires: Wed, 26 Feb 2420 01:16:55 GMT

GET
H2 200 wp-rest-filter-public.css
www.genesys.com/wp-content/plugins/wp-rest-filter/public/css/ 0
215 B 36ms
33ms Stylesheet
text/css 2606:4700:10::6816:d98
CLOUDFLARENET

General

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Show headers Download Go to

Full URL: https://www.genesys.com/wp-content/plugins/wp-rest-filter/public/css/wp-rest-filter-public.css?ver=1.4.3
Requested by: Host: www.genesys.com
URL: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 2606:4700:10::6816:d98 , United States, ASN13335 (CLOUDFLARENET, US),
Reverse DNS
Software: cloudflare /
Resource Hash: e3b0c44298fc1c149afbf4c8996fb92427ae41e4649b934ca495991b7852b855

Request headers

Referer: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Sec-Fetch-Dest: style

Response headers

date: Fri, 13 Mar 2020 17:18:43 GMT
content-encoding: br
cf-cache-status: HIT
age: 1440108
cf-polished: origSize=98
status: 200
pragma: public
last-modified: Thu, 09 May 2019 21:45:17 GMT
server: cloudflare
etag: W/"5cd49f6d-62"
expect-ct: max-age=604800, report-uri="https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct"
vary: Accept-Encoding
content-type: text/css
expires: Wed, 26 Feb 2420 01:16:55 GMT
cache-control: max-age=12622780800, public must-revalidate
cf-ray: 57376a738e89176e-FRA
cf-bgj: minify

GET
H2 200 style_en.css
www.genesys.com/media/maxmegamenu/ 96 KB
7 KB 120ms
117ms Stylesheet
text/css 2606:4700:10::6816:d98
CLOUDFLARENET

General

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Show headers Download Go to

Full URL: https://www.genesys.com/media/maxmegamenu/style_en.css?ver=cc5631
Requested by: Host: www.genesys.com
URL: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 2606:4700:10::6816:d98 , United States, ASN13335 (CLOUDFLARENET, US),
Reverse DNS
Software: cloudflare /
Resource Hash: f6e92167a2d56130bbf344bb8c0aa5f686928fcd4d18b0990c91ea45a9f193bb

Request headers

Referer: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Sec-Fetch-Dest: style

Response headers

date: Fri, 13 Mar 2020 17:18:43 GMT
content-encoding: br
cf-cache-status: HIT
age: 722367
cf-polished: origSize=110005
status: 200
pragma: public
last-modified: Wed, 04 Mar 2020 21:42:58 GMT
server: cloudflare
etag: W/"5e6020e2-1adb5"
expect-ct: max-age=604800, report-uri="https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct"
vary: Accept-Encoding
content-type: text/css
expires: Thu, 05 Mar 2420 08:39:15 GMT
cache-control: max-age=12622780800, public must-revalidate
cf-ray: 57376a738e8d176e-FRA
cf-bgj: minify

GET
H2 200 dashicons.min.css
www.genesys.com/wp-includes/css/ 46 KB
28 KB 191ms
188ms Stylesheet
text/css 2606:4700:10::6816:d98
CLOUDFLARENET

General

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Show headers Download Go to

Full URL: https://www.genesys.com/wp-includes/css/dashicons.min.css?ver=5.3.2
Requested by: Host: www.genesys.com
URL: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 2606:4700:10::6816:d98 , United States, ASN13335 (CLOUDFLARENET, US),
Reverse DNS
Software: cloudflare /
Resource Hash: 18aa66c192cbef43a61b1398c292ae5c6c1d40d679428ee998b1c6bfaf61d75a

Request headers

Referer: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Sec-Fetch-Dest: style

Response headers

pragma: public
date: Fri, 13 Mar 2020 17:18:43 GMT
content-encoding: br
cf-cache-status: HIT
last-modified: Tue, 21 May 2019 22:58:59 GMT
server: cloudflare
age: 1440108
etag: W/"5ce482b3-b9c6"
expect-ct: max-age=604800, report-uri="https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct"
vary: Accept-Encoding
content-type: text/css
status: 200
cache-control: max-age=12622780800, public must-revalidate
cf-ray: 57376a738e8e176e-FRA
expires: Wed, 26 Feb 2420 01:16:55 GMT

GET
H2 200 css
fonts.googleapis.com/ 5 KB
762 B 18ms
13ms Stylesheet
text/css 2a00:1450:4001:808::200a
GOOGLE

General

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Full URL

https://fonts.googleapis.com/css?family=Roboto%3A400%2C700&ver=5.3.2

Requested by

Host: www.genesys.com
URL: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

2a00:1450:4001:808::200a Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),

Reverse DNS

Software

ESF /

Resource Hash

d32996520262a9559a26eafe3413cf1a2fe53f448da989d0493e7851f887a1b0

Security Headers

Name	Value
Strict-Transport-Security	max-age=31536000
X-Content-Type-Options	nosniff
X-Frame-Options	SAMEORIGIN
X-Xss-Protection	0

Request headers

Referer: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Sec-Fetch-Dest: style

Response headers

strict-transport-security: max-age=31536000
content-encoding: gzip
x-content-type-options: nosniff
status: 200
alt-svc: quic=":443"; ma=2592000; v="46,43",h3-Q050=":443"; ma=2592000,h3-Q049=":443"; ma=2592000,h3-Q048=":443"; ma=2592000,h3-Q046=":443"; ma=2592000,h3-Q043=":443"; ma=2592000
x-xss-protection: 0
last-modified: Fri, 13 Mar 2020 17:18:43 GMT
server: ESF
date: Fri, 13 Mar 2020 17:18:43 GMT
x-frame-options: SAMEORIGIN
content-type: text/css; charset=utf-8
access-control-allow-origin: *
cache-control: private, max-age=86400, stale-while-revalidate=604800
timing-allow-origin: *
link: <https://fonts.gstatic.com>; rel=preconnect; crossorigin
expires: Fri, 13 Mar 2020 17:18:43 GMT

GET
H2 200 genericons.css
www.genesys.com/wp-content/plugins/megamenu-pro/icons/genericons/genericons/ 25 KB
16 KB 54ms
50ms Stylesheet
text/css 2606:4700:10::6816:d98
CLOUDFLARENET

General

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Full URL: https://www.genesys.com/wp-content/plugins/megamenu-pro/icons/genericons/genericons/genericons.css?ver=2.0.1
Requested by: Host: www.genesys.com
URL: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 2606:4700:10::6816:d98 , United States, ASN13335 (CLOUDFLARENET, US),
Reverse DNS
Software: cloudflare /
Resource Hash: c078330507ba1bedaa58f6cca210a4f93b69b4051cdea575eea5327238011fce

Request headers

Referer: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Sec-Fetch-Dest: style

Response headers

date: Fri, 13 Mar 2020 17:18:43 GMT
content-encoding: br
cf-cache-status: HIT
age: 1440108
cf-polished: origSize=27524
status: 200
pragma: public
last-modified: Thu, 06 Feb 2020 20:11:30 GMT
server: cloudflare
etag: W/"5e3c72f2-6b84"
expect-ct: max-age=604800, report-uri="https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct"
vary: Accept-Encoding
content-type: text/css
expires: Wed, 26 Feb 2420 01:16:55 GMT
cache-control: max-age=12622780800, public must-revalidate
cf-ray: 57376a738e8f176e-FRA
cf-bgj: minify

GET
H2 200 cms-navigation-base.css
www.genesys.com/wp-content/plugins/wpml-cms-nav/res/css/ 2 KB
647 B 49ms
45ms Stylesheet
text/css 2606:4700:10::6816:d98
CLOUDFLARENET

General

Check archive.org

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Full URL: https://www.genesys.com/wp-content/plugins/wpml-cms-nav/res/css/cms-navigation-base.css?ver=1.5.2
Requested by: Host: www.genesys.com
URL: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 2606:4700:10::6816:d98 , United States, ASN13335 (CLOUDFLARENET, US),
Reverse DNS
Software: cloudflare /
Resource Hash: 024f1241cafafa2e444fed0beee0ec230befac822d6f95ac4a3933ba2621dfec

Request headers

Referer: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Sec-Fetch-Dest: style

Response headers

date: Fri, 13 Mar 2020 17:18:43 GMT
content-encoding: br
cf-cache-status: HIT
age: 1438057
cf-polished: origSize=3004
status: 200
pragma: public
last-modified: Wed, 19 Jun 2019 16:45:57 GMT
server: cloudflare
etag: W/"5d0a66c5-bbc"
expect-ct: max-age=604800, report-uri="https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct"
vary: Accept-Encoding
content-type: text/css
expires: Wed, 26 Feb 2420 01:51:06 GMT
cache-control: max-age=12622780800, public must-revalidate
cf-ray: 57376a738e93176e-FRA
cf-bgj: minify

GET
H2 200 cms-navigation.css
www.genesys.com/wp-content/plugins/wpml-cms-nav/res/css/ 2 KB
575 B 86ms
82ms Stylesheet
text/css 2606:4700:10::6816:d98
CLOUDFLARENET

General

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Show headers Download Go to

Full URL: https://www.genesys.com/wp-content/plugins/wpml-cms-nav/res/css/cms-navigation.css?ver=1.5.2
Requested by: Host: www.genesys.com
URL: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 2606:4700:10::6816:d98 , United States, ASN13335 (CLOUDFLARENET, US),
Reverse DNS
Software: cloudflare /
Resource Hash: aaef1023200ec674705f6efbf0d45a2f36ba49de83103623180b15dc1dd17694

Request headers

Referer: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Sec-Fetch-Dest: style

Response headers

date: Fri, 13 Mar 2020 17:18:43 GMT
content-encoding: br
cf-cache-status: HIT
age: 742270
cf-polished: origSize=2374
status: 200
pragma: public
last-modified: Wed, 19 Jun 2019 16:45:57 GMT
server: cloudflare
etag: W/"5d0a66c5-946"
expect-ct: max-age=604800, report-uri="https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct"
vary: Accept-Encoding
content-type: text/css
expires: Thu, 05 Mar 2420 03:07:33 GMT
cache-control: max-age=12622780800, public must-revalidate
cf-ray: 57376a738e94176e-FRA
cf-bgj: minify

GET
H2 200 style.css
www.genesys.com/wp-content/themes/genesys2018/ 0
193 B 212ms
209ms Stylesheet
text/css 2606:4700:10::6816:d98
CLOUDFLARENET

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Full URL: https://www.genesys.com/wp-content/themes/genesys2018/style.css?ver=21.5.6.1
Requested by: Host: www.genesys.com
URL: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 2606:4700:10::6816:d98 , United States, ASN13335 (CLOUDFLARENET, US),
Reverse DNS
Software: cloudflare /
Resource Hash: e3b0c44298fc1c149afbf4c8996fb92427ae41e4649b934ca495991b7852b855

Request headers

Referer: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Sec-Fetch-Dest: style

Response headers

date: Fri, 13 Mar 2020 17:18:43 GMT
content-encoding: br
cf-cache-status: HIT
age: 582333
cf-polished: origSize=213
status: 200
pragma: public
last-modified: Fri, 06 Mar 2020 22:31:12 GMT
server: cloudflare
etag: W/"5e62cf30-d5"
expect-ct: max-age=604800, report-uri="https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct"
vary: Accept-Encoding
content-type: text/css
expires: Fri, 06 Mar 2420 23:33:10 GMT
cache-control: max-age=12622780800, public must-revalidate
cf-ray: 57376a738e96176e-FRA
cf-bgj: minify

GET
H2 200 base.css
www.genesys.com/wp-content/themes/betheme/css/ 54 KB
11 KB 62ms
59ms Stylesheet
text/css 2606:4700:10::6816:d98
CLOUDFLARENET

General

Check archive.org

Show headers Download Go to

Full URL: https://www.genesys.com/wp-content/themes/betheme/css/base.css?ver=21.5.6.1
Requested by: Host: www.genesys.com
URL: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 2606:4700:10::6816:d98 , United States, ASN13335 (CLOUDFLARENET, US),
Reverse DNS
Software: cloudflare /
Resource Hash: ea1c3d6e506cf7478cda3d6c6470f38141f1f57a97cc3eb42a8722de1b06c704

Request headers

Referer: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Sec-Fetch-Dest: style

Response headers

date: Fri, 13 Mar 2020 17:18:43 GMT
content-encoding: br
cf-cache-status: HIT
age: 582333
cf-polished: origSize=57948
status: 200
pragma: public
last-modified: Fri, 06 Mar 2020 22:49:43 GMT
server: cloudflare
etag: W/"5e62d387-e25c"
expect-ct: max-age=604800, report-uri="https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct"
vary: Accept-Encoding
content-type: text/css
expires: Fri, 06 Mar 2420 23:33:10 GMT
cache-control: max-age=12622780800, public must-revalidate
cf-ray: 57376a738e98176e-FRA
cf-bgj: minify

GET
H2 200 layout.css
www.genesys.com/wp-content/themes/betheme/css/ 108 KB
17 KB 83ms
80ms Stylesheet
text/css 2606:4700:10::6816:d98
CLOUDFLARENET

General

Check archive.org

Show headers Download Go to

Full URL: https://www.genesys.com/wp-content/themes/betheme/css/layout.css?ver=21.5.6.1
Requested by: Host: www.genesys.com
URL: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 2606:4700:10::6816:d98 , United States, ASN13335 (CLOUDFLARENET, US),
Reverse DNS
Software: cloudflare /
Resource Hash: 121ed89eeab86e5bc8d7b732a3bbf0f1859557ae812d06bf2a25e052f9b29d01

Request headers

Referer: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Sec-Fetch-Dest: style

Response headers

date: Fri, 13 Mar 2020 17:18:43 GMT
content-encoding: br
cf-cache-status: HIT
age: 343561
cf-polished: origSize=120474
status: 200
pragma: public
last-modified: Fri, 06 Mar 2020 22:49:43 GMT
server: cloudflare
etag: W/"5e62d387-1d69a"
expect-ct: max-age=604800, report-uri="https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct"
vary: Accept-Encoding
content-type: text/css
expires: Mon, 09 Mar 2420 17:52:42 GMT
cache-control: max-age=12622780800, public must-revalidate
cf-ray: 57376a738e99176e-FRA
cf-bgj: minify

GET
H2 200 shortcodes.css
www.genesys.com/wp-content/themes/betheme/css/ 128 KB
19 KB 148ms
145ms Stylesheet
text/css 2606:4700:10::6816:d98
CLOUDFLARENET

General

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Show headers Download Go to

Full URL: https://www.genesys.com/wp-content/themes/betheme/css/shortcodes.css?ver=21.5.6.1
Requested by: Host: www.genesys.com
URL: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 2606:4700:10::6816:d98 , United States, ASN13335 (CLOUDFLARENET, US),
Reverse DNS
Software: cloudflare /
Resource Hash: 2907f2262c451fb32a936223ce50a28974d85bc1318e8b925f3e6ccd1b689c44

Request headers

Referer: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Sec-Fetch-Dest: style

Response headers

date: Fri, 13 Mar 2020 17:18:43 GMT
content-encoding: br
cf-cache-status: HIT
age: 582333
cf-polished: origSize=137458
status: 200
pragma: public
last-modified: Fri, 06 Mar 2020 22:49:43 GMT
server: cloudflare
etag: W/"5e62d387-218f2"
expect-ct: max-age=604800, report-uri="https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct"
vary: Accept-Encoding
content-type: text/css
expires: Fri, 06 Mar 2420 23:33:10 GMT
cache-control: max-age=12622780800, public must-revalidate
cf-ray: 57376a738e9a176e-FRA
cf-bgj: minify

GET
H2 200 animations.min.css
www.genesys.com/wp-content/themes/betheme/assets/animations/ 57 KB
4 KB 190ms
186ms Stylesheet
text/css 2606:4700:10::6816:d98
CLOUDFLARENET

General

Check archive.org

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Full URL: https://www.genesys.com/wp-content/themes/betheme/assets/animations/animations.min.css?ver=21.5.6.1
Requested by: Host: www.genesys.com
URL: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 2606:4700:10::6816:d98 , United States, ASN13335 (CLOUDFLARENET, US),
Reverse DNS
Software: cloudflare /
Resource Hash: e803d4290c5baec790ecde06d9308c6bf17f967c8232e3651844bfd60dd2a9f5

Request headers

Referer: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Sec-Fetch-Dest: style

Response headers

pragma: public
date: Fri, 13 Mar 2020 17:18:43 GMT
content-encoding: br
cf-cache-status: HIT
last-modified: Fri, 06 Mar 2020 22:49:43 GMT
server: cloudflare
age: 582333
etag: W/"5e62d387-e48c"
expect-ct: max-age=604800, report-uri="https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct"
vary: Accept-Encoding
content-type: text/css
status: 200
cache-control: max-age=12622780800, public must-revalidate
cf-ray: 57376a738e9b176e-FRA
expires: Fri, 06 Mar 2420 23:33:10 GMT

GET
H2 200 jquery.ui.all.css
www.genesys.com/wp-content/themes/betheme/assets/ui/ 18 KB
3 KB 92ms
89ms Stylesheet
text/css 2606:4700:10::6816:d98
CLOUDFLARENET

General

Check archive.org

Show headers Download Go to

Full URL: https://www.genesys.com/wp-content/themes/betheme/assets/ui/jquery.ui.all.css?ver=21.5.6.1
Requested by: Host: www.genesys.com
URL: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 2606:4700:10::6816:d98 , United States, ASN13335 (CLOUDFLARENET, US),
Reverse DNS
Software: cloudflare /
Resource Hash: 9e526ef09a5ce7f774ef6d656feffdb5d929f37dfbcba0c2804b22e8fd265fce

Request headers

Referer: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Sec-Fetch-Dest: style

Response headers

date: Fri, 13 Mar 2020 17:18:43 GMT
content-encoding: br
cf-cache-status: HIT
age: 582333
cf-polished: origSize=18667
status: 200
pragma: public
last-modified: Fri, 06 Mar 2020 22:49:43 GMT
server: cloudflare
etag: W/"5e62d387-48eb"
expect-ct: max-age=604800, report-uri="https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct"
vary: Accept-Encoding
content-type: text/css
expires: Fri, 06 Mar 2420 23:33:10 GMT
cache-control: max-age=12622780800, public must-revalidate
cf-ray: 57376a739e9f176e-FRA
cf-bgj: minify

GET
H2 200 jplayer.blue.monday.css
www.genesys.com/wp-content/themes/betheme/assets/jplayer/css/ 9 KB
2 KB 87ms
84ms Stylesheet
text/css 2606:4700:10::6816:d98
CLOUDFLARENET

General

Check archive.org

Show headers Download Go to

Full URL: https://www.genesys.com/wp-content/themes/betheme/assets/jplayer/css/jplayer.blue.monday.css?ver=21.5.6.1
Requested by: Host: www.genesys.com
URL: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 2606:4700:10::6816:d98 , United States, ASN13335 (CLOUDFLARENET, US),
Reverse DNS
Software: cloudflare /
Resource Hash: 77209f832c9768248b1528a8a5bc550d44b1c23c7ca3ff45837d1218b4704cb6

Request headers

Referer: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Sec-Fetch-Dest: style

Response headers

date: Fri, 13 Mar 2020 17:18:43 GMT
content-encoding: br
cf-cache-status: HIT
age: 582333
cf-polished: origSize=9834
status: 200
pragma: public
last-modified: Fri, 06 Mar 2020 22:49:43 GMT
server: cloudflare
etag: W/"5e62d387-266a"
expect-ct: max-age=604800, report-uri="https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct"
vary: Accept-Encoding
content-type: text/css
expires: Fri, 06 Mar 2420 23:33:10 GMT
cache-control: max-age=12622780800, public must-revalidate
cf-ray: 57376a739ea6176e-FRA
cf-bgj: minify

GET
H2 200 responsive.css
www.genesys.com/wp-content/themes/betheme/css/ 49 KB
8 KB 53ms
50ms Stylesheet
text/css 2606:4700:10::6816:d98
CLOUDFLARENET

General

Check archive.org

Show headers Download Go to

Full URL: https://www.genesys.com/wp-content/themes/betheme/css/responsive.css?ver=21.5.6.1
Requested by: Host: www.genesys.com
URL: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 2606:4700:10::6816:d98 , United States, ASN13335 (CLOUDFLARENET, US),
Reverse DNS
Software: cloudflare /
Resource Hash: b7f8419a835b53184a7376e42ca7361fb4f24958ed4e477e1262d040e1cce807

Request headers

Referer: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Sec-Fetch-Dest: style

Response headers

date: Fri, 13 Mar 2020 17:18:43 GMT
content-encoding: br
cf-cache-status: HIT
age: 582333
cf-polished: origSize=58461
status: 200
pragma: public
last-modified: Fri, 06 Mar 2020 22:49:43 GMT
server: cloudflare
etag: W/"5e62d387-e45d"
expect-ct: max-age=604800, report-uri="https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct"
vary: Accept-Encoding
content-type: text/css
expires: Fri, 06 Mar 2420 23:33:10 GMT
cache-control: max-age=12622780800, public must-revalidate
cf-ray: 57376a739ea8176e-FRA
cf-bgj: minify

GET
H2 200 css
fonts.googleapis.com/ 9 KB
868 B 18ms
15ms Stylesheet
text/css 2a00:1450:4001:808::200a
GOOGLE

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Full URL

https://fonts.googleapis.com/css?family=Roboto%3A1%2C100%2C300%2C400%2C700&ver=5.3.2

Requested by

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

2a00:1450:4001:808::200a Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),

Reverse DNS

Software

ESF /

Resource Hash

bdd6c9be5f6c8df413940bb4336b6debb8bf4a5459bf10ba8fd1ba61a1c63115

Security Headers

Name	Value
Strict-Transport-Security	max-age=31536000
X-Content-Type-Options	nosniff
X-Frame-Options	SAMEORIGIN
X-Xss-Protection	0

Request headers

Referer: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Sec-Fetch-Dest: style

Response headers

strict-transport-security: max-age=31536000
content-encoding: gzip
x-content-type-options: nosniff
status: 200
alt-svc: quic=":443"; ma=2592000; v="46,43",h3-Q050=":443"; ma=2592000,h3-Q049=":443"; ma=2592000,h3-Q048=":443"; ma=2592000,h3-Q046=":443"; ma=2592000,h3-Q043=":443"; ma=2592000
x-xss-protection: 0
last-modified: Fri, 13 Mar 2020 17:18:43 GMT
server: ESF
date: Fri, 13 Mar 2020 17:18:43 GMT
x-frame-options: SAMEORIGIN
content-type: text/css; charset=utf-8
access-control-allow-origin: *
cache-control: private, max-age=86400, stale-while-revalidate=604800
timing-allow-origin: *
link: <https://fonts.gstatic.com>; rel=preconnect; crossorigin
expires: Fri, 13 Mar 2020 17:18:43 GMT

GET
H2 200 style.css
www.genesys.com/wp-content/plugins/easy-tables-vc/assets/css/ 1 KB
314 B 49ms
46ms Stylesheet
text/css 2606:4700:10::6816:d98
CLOUDFLARENET

General

Check archive.org

Show headers Download Go to

Full URL: https://www.genesys.com/wp-content/plugins/easy-tables-vc/assets/css/style.css?ver=1.0.0
Requested by: Host: www.genesys.com
URL: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 2606:4700:10::6816:d98 , United States, ASN13335 (CLOUDFLARENET, US),
Reverse DNS
Software: cloudflare /
Resource Hash: fe9e409cb7e918a4ff6ae84f877633fa77178fd0fb879e06ad6e41423f938fb6

Request headers

Referer: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Sec-Fetch-Dest: style

Response headers

date: Fri, 13 Mar 2020 17:18:43 GMT
content-encoding: br
cf-cache-status: HIT
age: 1440108
cf-polished: origSize=1140
status: 200
pragma: public
last-modified: Thu, 10 May 2018 19:31:11 GMT
server: cloudflare
etag: W/"5af49dff-474"
expect-ct: max-age=604800, report-uri="https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct"
vary: Accept-Encoding
content-type: text/css
expires: Wed, 26 Feb 2420 01:16:55 GMT
cache-control: max-age=12622780800, public must-revalidate
cf-ray: 57376a739ea9176e-FRA
cf-bgj: minify

GET
H2 200 themes.css
www.genesys.com/wp-content/plugins/easy-tables-vc/assets/css/ 5 KB
641 B 84ms
81ms Stylesheet
text/css 2606:4700:10::6816:d98
CLOUDFLARENET

General

Check archive.org

Show headers Download Go to

Full URL: https://www.genesys.com/wp-content/plugins/easy-tables-vc/assets/css/themes.css?ver=5.3.2
Requested by: Host: www.genesys.com
URL: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 2606:4700:10::6816:d98 , United States, ASN13335 (CLOUDFLARENET, US),
Reverse DNS
Software: cloudflare /
Resource Hash: 331e537fd5cea97c94dd19444bd9485bce3957c91242179a141225bfea96332b

Request headers

Referer: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Sec-Fetch-Dest: style

Response headers

date: Fri, 13 Mar 2020 17:18:43 GMT
content-encoding: br
cf-cache-status: HIT
age: 1440108
cf-polished: origSize=5781
status: 200
pragma: public
last-modified: Thu, 10 May 2018 19:31:11 GMT
server: cloudflare
etag: W/"5af49dff-1695"
expect-ct: max-age=604800, report-uri="https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct"
vary: Accept-Encoding
content-type: text/css
expires: Wed, 26 Feb 2420 01:16:55 GMT
cache-control: max-age=12622780800, public must-revalidate
cf-ray: 57376a739eaa176e-FRA
cf-bgj: minify

GET
H2 200 js_composer.min.css
www.genesys.com/wp-content/plugins/js_composer/assets/css/ 474 KB
40 KB 182ms
180ms Stylesheet
text/css 2606:4700:10::6816:d98
CLOUDFLARENET

General

Check archive.org

Show headers Download Go to

Full URL: https://www.genesys.com/wp-content/plugins/js_composer/assets/css/js_composer.min.css?ver=6.1
Requested by: Host: www.genesys.com
URL: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 2606:4700:10::6816:d98 , United States, ASN13335 (CLOUDFLARENET, US),
Reverse DNS
Software: cloudflare /
Resource Hash: a6f59fc654b5a739d372c1f6954a666d6518236ac67134523277a5548ec40ad0

Request headers

Referer: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Sec-Fetch-Dest: style

Response headers

pragma: public
date: Fri, 13 Mar 2020 17:18:43 GMT
content-encoding: br
cf-cache-status: HIT
last-modified: Fri, 13 Dec 2019 17:32:57 GMT
server: cloudflare
age: 1440108
etag: W/"5df3cb49-76726"
expect-ct: max-age=604800, report-uri="https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct"
vary: Accept-Encoding
content-type: text/css
status: 200
cache-control: max-age=12622780800, public must-revalidate
cf-ray: 57376a739eac176e-FRA
expires: Wed, 26 Feb 2420 01:16:55 GMT

GET
H2 200 custom.css
www.genesys.com/media/js_composer/ 218 B
251 B 55ms
52ms Stylesheet
text/css 2606:4700:10::6816:d98
CLOUDFLARENET

General

Check archive.org

Show headers Download Go to

Full URL: https://www.genesys.com/media/js_composer/custom.css?ver=6.1
Requested by: Host: www.genesys.com
URL: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 2606:4700:10::6816:d98 , United States, ASN13335 (CLOUDFLARENET, US),
Reverse DNS
Software: cloudflare /
Resource Hash: 0a50d1534f59ca394df98f5ff416de7ec7030cc9d9be094b36a0cd8409857cbb

Request headers

Referer: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Sec-Fetch-Dest: style

Response headers

date: Fri, 13 Mar 2020 17:18:43 GMT
content-encoding: br
cf-cache-status: HIT
age: 1438686
cf-polished: origSize=267
status: 200
pragma: public
last-modified: Fri, 13 Dec 2019 17:34:12 GMT
server: cloudflare
etag: W/"5df3cb94-10b"
expect-ct: max-age=604800, report-uri="https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct"
vary: Accept-Encoding
content-type: text/css
expires: Wed, 26 Feb 2420 01:40:37 GMT
cache-control: max-age=12622780800, public must-revalidate
cf-ray: 57376a739ead176e-FRA
cf-bgj: minify

GET
H2 200 jquery.js Show response
www.genesys.com/wp-includes/js/jquery/ 95 KB
32 KB 193ms
193ms Script
application/javascript 2606:4700:10::6816:d98
CLOUDFLARENET

General

Check archive.org

Show headers Download Go to

Full URL: https://www.genesys.com/wp-includes/js/jquery/jquery.js?ver=1.12.4-wp
Requested by: Host: www.genesys.com
URL: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 2606:4700:10::6816:d98 , United States, ASN13335 (CLOUDFLARENET, US),
Reverse DNS
Software: cloudflare /
Resource Hash: 8c7ee0238fa5cd80a02ef9870a7fff498ef52097181cb73edb9219dc022fd919

Request headers

Referer: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Sec-Fetch-Dest: script

Response headers

date: Fri, 13 Mar 2020 17:18:43 GMT
content-encoding: br
cf-cache-status: HIT
age: 1440108
cf-polished: origSize=96873
status: 200
pragma: public
last-modified: Tue, 21 May 2019 22:58:59 GMT
server: cloudflare
etag: W/"5ce482b3-17a69"
expect-ct: max-age=604800, report-uri="https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct"
vary: Accept-Encoding
content-type: application/javascript
expires: Wed, 26 Feb 2420 01:16:55 GMT
cache-control: max-age=12622780800, public must-revalidate
cf-ray: 57376a739eb1176e-FRA
cf-bgj: minify

GET
H2 200 jquery-migrate.min.js Show response
www.genesys.com/wp-includes/js/jquery/ 10 KB
4 KB 52ms
51ms Script
application/javascript 2606:4700:10::6816:d98
CLOUDFLARENET

General

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Show headers Download Go to

Full URL: https://www.genesys.com/wp-includes/js/jquery/jquery-migrate.min.js?ver=1.4.1
Requested by: Host: www.genesys.com
URL: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 2606:4700:10::6816:d98 , United States, ASN13335 (CLOUDFLARENET, US),
Reverse DNS
Software: cloudflare /
Resource Hash: 48eb8b500ae6a38617b5738d2b3faec481922a7782246e31d2755c034a45cd5d

Request headers

Referer: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Sec-Fetch-Dest: script

Response headers

pragma: public
date: Fri, 13 Mar 2020 17:18:43 GMT
content-encoding: br
cf-cache-status: HIT
last-modified: Fri, 07 Dec 2018 02:03:59 GMT
server: cloudflare
age: 1333295
etag: W/"5c09d50f-2748"
expect-ct: max-age=604800, report-uri="https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct"
vary: Accept-Encoding
content-type: application/javascript
status: 200
cache-control: max-age=12622780800, public must-revalidate
cf-ray: 57376a739ec4176e-FRA
expires: Thu, 27 Feb 2420 06:57:08 GMT

GET
H2 200 jquery.cookie.js Show response
www.genesys.com/wp-content/plugins/sitepress-multilingual-cms/res/js/ 2 KB
859 B 83ms
82ms Script
application/javascript 2606:4700:10::6816:d98
CLOUDFLARENET

General

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Full URL: https://www.genesys.com/wp-content/plugins/sitepress-multilingual-cms/res/js/jquery.cookie.js?ver=4.3.6
Requested by: Host: www.genesys.com
URL: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 2606:4700:10::6816:d98 , United States, ASN13335 (CLOUDFLARENET, US),
Reverse DNS
Software: cloudflare /
Resource Hash: df0bcde9c66f84804c7824dc7daeaf02e3928815164ce27c7e48009214f022ec

Request headers

Referer: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Sec-Fetch-Dest: script

Response headers

date: Fri, 13 Mar 2020 17:18:43 GMT
content-encoding: br
cf-cache-status: HIT
age: 1440108
cf-polished: origSize=2817
status: 200
pragma: public
last-modified: Fri, 13 Dec 2019 17:32:59 GMT
server: cloudflare
etag: W/"5df3cb4b-b01"
expect-ct: max-age=604800, report-uri="https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct"
vary: Accept-Encoding
content-type: application/javascript
expires: Wed, 26 Feb 2420 01:16:55 GMT
cache-control: max-age=12622780800, public must-revalidate
cf-ray: 57376a739ec7176e-FRA
cf-bgj: minify

GET
H2 200 language-cookie.js Show response
www.genesys.com/wp-content/plugins/sitepress-multilingual-cms/res/js/cookies/ 196 B
238 B 175ms
174ms Script
application/javascript 2606:4700:10::6816:d98
CLOUDFLARENET

General

Check archive.org

Show headers Download Go to

Full URL: https://www.genesys.com/wp-content/plugins/sitepress-multilingual-cms/res/js/cookies/language-cookie.js?ver=4.3.6
Requested by: Host: www.genesys.com
URL: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 2606:4700:10::6816:d98 , United States, ASN13335 (CLOUDFLARENET, US),
Reverse DNS
Software: cloudflare /
Resource Hash: 93c406a076455b135b5fd24bcecee9036554fac2694b5135c7872a440d1d72d3

Request headers

Referer: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Sec-Fetch-Dest: script

Response headers

date: Fri, 13 Mar 2020 17:18:43 GMT
content-encoding: br
cf-cache-status: HIT
age: 1440108
cf-polished: origSize=227
status: 200
pragma: public
last-modified: Fri, 13 Dec 2019 17:32:59 GMT
server: cloudflare
etag: W/"5df3cb4b-e3"
expect-ct: max-age=604800, report-uri="https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct"
vary: Accept-Encoding
content-type: application/javascript
expires: Wed, 26 Feb 2420 01:16:55 GMT
cache-control: max-age=12622780800, public must-revalidate
cf-ray: 57376a739ec8176e-FRA
cf-bgj: minify

GET
H2 200 public.min.js Show response
www.genesys.com/wp-content/plugins/genesys-hook-wpbakery/bin/blog-feed/ 852 B
463 B 82ms
81ms Script
application/javascript 2606:4700:10::6816:d98
CLOUDFLARENET

General

Check archive.org

Show headers Download Go to

Full URL: https://www.genesys.com/wp-content/plugins/genesys-hook-wpbakery/bin/blog-feed/public.min.js?ver=5.3.2
Requested by: Host: www.genesys.com
URL: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 2606:4700:10::6816:d98 , United States, ASN13335 (CLOUDFLARENET, US),
Reverse DNS
Software: cloudflare /
Resource Hash: f0201b0daab8b5329b2eda42521ecfd46aede775d880f757df5b11ef8817e371

Request headers

Referer: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Sec-Fetch-Dest: script

Response headers

pragma: public
date: Fri, 13 Mar 2020 17:18:43 GMT
content-encoding: br
cf-cache-status: HIT
last-modified: Tue, 02 Jul 2019 00:06:56 GMT
server: cloudflare
age: 1437250
etag: W/"5d1aa020-354"
expect-ct: max-age=604800, report-uri="https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct"
vary: Accept-Encoding
content-type: application/javascript
status: 200
cache-control: max-age=12622780800, public must-revalidate
cf-ray: 57376a739ec9176e-FRA
expires: Wed, 26 Feb 2420 02:04:33 GMT

GET
H2 200 wp-rest-filter-public.js Show response
www.genesys.com/wp-content/plugins/wp-rest-filter/public/js/ 37 B
177 B 108ms
107ms Script
application/javascript 2606:4700:10::6816:d98
CLOUDFLARENET

General

Check archive.org

Show headers Download Go to

Full URL: https://www.genesys.com/wp-content/plugins/wp-rest-filter/public/js/wp-rest-filter-public.js?ver=1.4.3
Requested by: Host: www.genesys.com
URL: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 2606:4700:10::6816:d98 , United States, ASN13335 (CLOUDFLARENET, US),
Reverse DNS
Software: cloudflare /
Resource Hash: c1e8df27eefed0250a8e2785a341a5d35d838d8136f4ffde3168c57e9137aa2b

Request headers

Referer: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Sec-Fetch-Dest: script

Response headers

date: Fri, 13 Mar 2020 17:18:43 GMT
content-encoding: br
cf-cache-status: HIT
age: 1433781
cf-polished: origSize=838
status: 200
pragma: public
last-modified: Thu, 09 May 2019 21:45:17 GMT
server: cloudflare
etag: W/"5cd49f6d-346"
expect-ct: max-age=604800, report-uri="https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct"
vary: Accept-Encoding
content-type: application/javascript
expires: Wed, 26 Feb 2420 03:02:22 GMT
cache-control: max-age=12622780800, public must-revalidate
cf-ray: 57376a739eca176e-FRA
cf-bgj: minify

GET
H2 200 picturefill.min.js Show response
www.genesys.com/wp-content/plugins/wp-retina-2x-pro/js/ 12 KB
5 KB 216ms
215ms Script
application/javascript 2606:4700:10::6816:d98
CLOUDFLARENET

General

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Show headers Download Go to

Full URL: https://www.genesys.com/wp-content/plugins/wp-retina-2x-pro/js/picturefill.min.js?ver=3.0.2
Requested by: Host: www.genesys.com
URL: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 2606:4700:10::6816:d98 , United States, ASN13335 (CLOUDFLARENET, US),
Reverse DNS
Software: cloudflare /
Resource Hash: 2dd0eb5e44c81a864cd68e633a69701248b9298b0dc7eb2c75e67e2b1c19b4bc

Request headers

Referer: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Sec-Fetch-Dest: script

Response headers

pragma: public
date: Fri, 13 Mar 2020 17:18:43 GMT
content-encoding: br
cf-cache-status: HIT
last-modified: Fri, 24 Jan 2020 20:49:47 GMT
server: cloudflare
age: 1440108
etag: W/"5e2b586b-2e20"
expect-ct: max-age=604800, report-uri="https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct"
vary: Accept-Encoding
content-type: application/javascript
status: 200
cache-control: max-age=12622780800, public must-revalidate
cf-ray: 57376a739ecc176e-FRA
expires: Wed, 26 Feb 2420 01:16:55 GMT

GET
H2 200 lazysizes.min.js Show response
www.genesys.com/wp-content/plugins/wp-retina-2x-pro/js/ 7 KB
3 KB 128ms
128ms Script
application/javascript 2606:4700:10::6816:d98
CLOUDFLARENET

General

Check archive.org

Show headers Download Go to

Full URL: https://www.genesys.com/wp-content/plugins/wp-retina-2x-pro/js/lazysizes.min.js?ver=5.1.0
Requested by: Host: www.genesys.com
URL: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 2606:4700:10::6816:d98 , United States, ASN13335 (CLOUDFLARENET, US),
Reverse DNS
Software: cloudflare /
Resource Hash: eb32a635955e226734775639e6f9b84a8ff45b999bc1688f4b8cc9b77178b760

Request headers

Referer: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Sec-Fetch-Dest: script

Response headers

pragma: public
date: Fri, 13 Mar 2020 17:18:43 GMT
content-encoding: br
cf-cache-status: HIT
last-modified: Fri, 24 Jan 2020 20:49:47 GMT
server: cloudflare
age: 1440108
etag: W/"5e2b586b-1b91"
expect-ct: max-age=604800, report-uri="https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct"
vary: Accept-Encoding
content-type: application/javascript
status: 200
cache-control: max-age=12622780800, public must-revalidate
cf-ray: 57376a739ece176e-FRA
expires: Wed, 26 Feb 2420 01:16:55 GMT

GET
H2 200 genesys-logo.svg
www.genesys.com/media/ 9 KB
2 KB 40ms
39ms Image
image/svg+xml 2606:4700:10::6816:d98
CLOUDFLARENET

General

Check archive.org

Show headers Download Go to Show image

Full URL: https://www.genesys.com/media/genesys-logo.svg
Requested by: Host: www.genesys.com
URL: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 2606:4700:10::6816:d98 , United States, ASN13335 (CLOUDFLARENET, US),
Reverse DNS
Software: cloudflare /
Resource Hash: 4ad007553c4ee4ba0cc2ae6509e1246992571a766c61f60bef67ded3f6911ab8

Request headers

Referer: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Sec-Fetch-Dest: image

Response headers

pragma: public
date: Fri, 13 Mar 2020 17:18:43 GMT
content-encoding: br
cf-cache-status: HIT
last-modified: Wed, 18 Dec 2019 01:49:29 GMT
server: cloudflare
age: 1440275
etag: W/"5df985a9-2386"
expect-ct: max-age=604800, report-uri="https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct"
vary: Accept-Encoding
content-type: image/svg+xml
status: 200
cache-control: max-age=12622780800, public must-revalidate
cf-ray: 57376a74ba04176e-FRA
expires: Wed, 26 Feb 2420 01:14:08 GMT

GET
H2 200 8f1dba2d-genesys-image.png
www.genesys.com/media/ 7 KB
8 KB 29ms
29ms Image
image/webp 2606:4700:10::6816:d98
CLOUDFLARENET

General

Check archive.org

Show headers Download Go to Show image

Full URL: https://www.genesys.com/media/8f1dba2d-genesys-image.png
Requested by: Host: www.genesys.com
URL: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 2606:4700:10::6816:d98 , United States, ASN13335 (CLOUDFLARENET, US),
Reverse DNS
Software: cloudflare /
Resource Hash: a2db0422ee98d5c07065560eac3807ddee5990fe5883640f71ee5826a5b174b3

Request headers

Referer: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Sec-Fetch-Dest: image

Response headers

date: Fri, 13 Mar 2020 17:18:43 GMT
cf-cache-status: HIT
age: 755554
cf-polished: origFmt=png, origSize=9768
status: 200
content-disposition: inline; filename="8f1dba2d-genesys-image.webp"
content-length: 7504
pragma: public
last-modified: Tue, 17 Dec 2019 23:08:52 GMT
server: cloudflare
etag: "5df96004-2628"
expect-ct: max-age=604800, report-uri="https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct"
vary: Accept
content-type: image/webp
expires: Wed, 04 Mar 2420 23:26:09 GMT
cache-control: max-age=12622780800, public must-revalidate
accept-ranges: bytes
cf-ray: 57376a74ca13176e-FRA
cf-bgj: imgq:100

GET
H2 200 genesys-cloud-logo-1.png
www.genesys.com/media/ 2 KB
3 KB 18ms
17ms Image
image/webp 2606:4700:10::6816:d98
CLOUDFLARENET

General

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Show headers Download Go to Show image

Full URL: https://www.genesys.com/media/genesys-cloud-logo-1.png
Requested by: Host: www.genesys.com
URL: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 2606:4700:10::6816:d98 , United States, ASN13335 (CLOUDFLARENET, US),
Reverse DNS
Software: cloudflare /
Resource Hash: 9425bb5a1dc51d7383636fc944ed1e32e786aef85b139db82bfaed03f9df932f

Request headers

Referer: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Sec-Fetch-Dest: image

Response headers

date: Fri, 13 Mar 2020 17:18:44 GMT
cf-cache-status: HIT
age: 759088
cf-polished: origFmt=png, origSize=2901
status: 200
content-disposition: inline; filename="genesys-cloud-logo-1.webp"
content-length: 2426
pragma: public
last-modified: Sat, 11 Jan 2020 02:39:27 GMT
server: cloudflare
etag: "5e19355f-b55"
expect-ct: max-age=604800, report-uri="https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct"
vary: Accept
content-type: image/webp
expires: Wed, 04 Mar 2420 22:27:16 GMT
cache-control: max-age=12622780800, public must-revalidate
accept-ranges: bytes
cf-ray: 57376a776a24176e-FRA
cf-bgj: imgq:100

GET
H2 200 genesys-engage-logo.png
www.genesys.com/media/ 2 KB
3 KB 51ms
51ms Image
image/webp 2606:4700:10::6816:d98
CLOUDFLARENET

General

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Show headers Download Go to Show image

Full URL: https://www.genesys.com/media/genesys-engage-logo.png
Requested by: Host: www.genesys.com
URL: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 2606:4700:10::6816:d98 , United States, ASN13335 (CLOUDFLARENET, US),
Reverse DNS
Software: cloudflare /
Resource Hash: 92aece70635db7a211ec0f3723ee5a8d720cbf10083ea5c6e742c66b4e210d44

Request headers

Referer: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Sec-Fetch-Dest: image

Response headers

date: Fri, 13 Mar 2020 17:18:44 GMT
cf-cache-status: HIT
age: 142919
cf-polished: origFmt=png, origSize=4819
status: 200
content-disposition: inline; filename="genesys-engage-logo.webp"
content-length: 2364
pragma: public
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server: cloudflare
etag: "5e1d857f-12d3"
expect-ct: max-age=604800, report-uri="https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct"
vary: Accept
content-type: image/webp
expires: Thu, 12 Mar 2420 01:36:45 GMT
cache-control: max-age=12622780800, public must-revalidate
accept-ranges: bytes
cf-ray: 57376a776a3d176e-FRA
cf-bgj: imgq:100

GET
H2 200 Denver-220x120.jpg
www.genesys.com/media/ 6 KB
6 KB 31ms
30ms Image
image/jpeg 2606:4700:10::6816:d98
CLOUDFLARENET

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Full URL: https://www.genesys.com/media/Denver-220x120.jpg
Requested by: Host: www.genesys.com
URL: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 2606:4700:10::6816:d98 , United States, ASN13335 (CLOUDFLARENET, US),
Reverse DNS
Software: cloudflare /
Resource Hash: 4c366ce4b21cac9076197344744877df92535c98f2d67b034d1b6253b6eae292

Request headers

Referer: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
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Sec-Fetch-Dest: image

Response headers

date: Fri, 13 Mar 2020 17:18:44 GMT
cf-cache-status: HIT
age: 1432826
cf-polished: origSize=6174, status=webp_bigger
status: 200
content-length: 6142
pragma: public
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server: cloudflare
etag: "5e2b1d29-181e"
expect-ct: max-age=604800, report-uri="https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct"
vary: Accept-Encoding
content-type: image/jpeg
expires: Wed, 26 Feb 2420 03:18:18 GMT
cache-control: max-age=12622780800, public must-revalidate
accept-ranges: bytes
cf-ray: 57376a777a58176e-FRA
cf-bgj: imgq:100

GET
H2 200 AO-ResourceThumbnail.png
www.genesys.com/media/ 2 KB
2 KB 19ms
19ms Image
image/webp 2606:4700:10::6816:d98
CLOUDFLARENET

General

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Show headers Download Go to Show image

Full URL: https://www.genesys.com/media/AO-ResourceThumbnail.png
Requested by: Host: www.genesys.com
URL: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 2606:4700:10::6816:d98 , United States, ASN13335 (CLOUDFLARENET, US),
Reverse DNS
Software: cloudflare /
Resource Hash: 61099c4694191524beb5d570cabf4ffe4d376d5fbc1abd3dd41a617a67b7c85d

Request headers

Referer: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Sec-Fetch-Dest: image

Response headers

date: Fri, 13 Mar 2020 17:18:44 GMT
cf-cache-status: HIT
age: 329365
cf-polished: origFmt=png, origSize=1993
status: 200
content-disposition: inline; filename="AO-ResourceThumbnail.webp"
content-length: 1752
pragma: public
last-modified: Tue, 17 Dec 2019 23:27:56 GMT
server: cloudflare
etag: "5df9647c-7c9"
expect-ct: max-age=604800, report-uri="https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct"
vary: Accept
content-type: image/webp
expires: Mon, 09 Mar 2420 21:49:19 GMT
cache-control: max-age=12622780800, public must-revalidate
accept-ranges: bytes
cf-ray: 57376a778a98176e-FRA
cf-bgj: imgq:100

GET
H2 200 resource-thumb-Cielo.png
www.genesys.com/media/ 2 KB
2 KB 21ms
21ms Image
image/webp 2606:4700:10::6816:d98
CLOUDFLARENET

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Full URL: https://www.genesys.com/media/resource-thumb-Cielo.png
Requested by: Host: www.genesys.com
URL: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 2606:4700:10::6816:d98 , United States, ASN13335 (CLOUDFLARENET, US),
Reverse DNS
Software: cloudflare /
Resource Hash: 7d7143305f657a0972e724c44906b43578dbbc2341e997eda6d3ab1e083c4f65

Request headers

Referer: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
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Sec-Fetch-Dest: image

Response headers

date: Fri, 13 Mar 2020 17:18:44 GMT
cf-cache-status: HIT
age: 150189
cf-polished: origFmt=png, origSize=1975
status: 200
content-disposition: inline; filename="resource-thumb-Cielo.webp"
content-length: 1656
pragma: public
last-modified: Thu, 26 Dec 2019 18:04:02 GMT
server: cloudflare
etag: "5e04f612-7b7"
expect-ct: max-age=604800, report-uri="https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct"
vary: Accept
content-type: image/webp
expires: Wed, 11 Mar 2420 23:35:35 GMT
cache-control: max-age=12622780800, public must-revalidate
accept-ranges: bytes
cf-ray: 57376a778a9c176e-FRA
cf-bgj: imgq:100

GET
H2 200 resource-thumb_Lolivier-assurance.png
www.genesys.com/media/ 4 KB
4 KB 20ms
20ms Image
image/webp 2606:4700:10::6816:d98
CLOUDFLARENET

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Full URL: https://www.genesys.com/media/resource-thumb_Lolivier-assurance.png
Requested by: Host: www.genesys.com
URL: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 2606:4700:10::6816:d98 , United States, ASN13335 (CLOUDFLARENET, US),
Reverse DNS
Software: cloudflare /
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Request headers

Referer: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
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Sec-Fetch-Dest: image

Response headers

date: Fri, 13 Mar 2020 17:18:44 GMT
cf-cache-status: HIT
age: 1431978
cf-polished: origFmt=png, origSize=4505
status: 200
content-disposition: inline; filename="resource-thumb_Lolivier-assurance.webp"
content-length: 4120
pragma: public
last-modified: Tue, 17 Dec 2019 23:53:10 GMT
server: cloudflare
etag: "5df96a66-1199"
expect-ct: max-age=604800, report-uri="https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct"
vary: Accept
content-type: image/webp
expires: Wed, 26 Feb 2420 03:32:26 GMT
cache-control: max-age=12622780800, public must-revalidate
accept-ranges: bytes
cf-ray: 57376a77aaf8176e-FRA
cf-bgj: imgq:100

GET
H2 200 Genesys_Logo_White.svg
www.genesys.com/media/ 2 KB
1 KB 22ms
21ms Image
image/svg+xml 2606:4700:10::6816:d98
CLOUDFLARENET

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Full URL: https://www.genesys.com/media/Genesys_Logo_White.svg
Requested by: Host: www.genesys.com
URL: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
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Request headers

Referer: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
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Sec-Fetch-Dest: image

Response headers

pragma: public
date: Fri, 13 Mar 2020 17:18:44 GMT
content-encoding: br
cf-cache-status: HIT
last-modified: Tue, 17 Dec 2019 23:12:12 GMT
server: cloudflare
age: 1440234
etag: W/"5df960cc-98d"
expect-ct: max-age=604800, report-uri="https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct"
vary: Accept-Encoding
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cache-control: max-age=12622780800, public must-revalidate
cf-ray: 57376a758c6c176e-FRA
expires: Wed, 26 Feb 2420 01:14:50 GMT

GET
H2 200 Genesys_Logo.svg
genbin.genesys.com/media/ 2 KB
2 KB 77ms
29ms Image
image/svg+xml 2606:4700:10::6816:d98
CLOUDFLARENET

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Full URL: https://genbin.genesys.com/media/Genesys_Logo.svg
Requested by: Host: www.genesys.com
URL: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
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Request headers

Referer: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
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Sec-Fetch-Dest: image

Response headers

date: Fri, 13 Mar 2020 17:18:44 GMT
content-encoding: br
cf-cache-status: HIT
age: 1438058
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x-guploader-uploadid: AEnB2Uo3iAFoHeFmfTdVTrJ07obJzE4_m8CGPiLbJB6Fw1ppQoJzb2N-0l4agZGMS1P3XwTmh4ySxan_LvRxVCNZpy_vi3T3HWL6mYyeSUk85rATyY5kces
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server: cloudflare
etag: W/"10f278ab8bad951b219ad5ff17fbc50e"
expect-ct: max-age=604800, report-uri="https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct"
vary: Origin, Accept-Encoding
x-goog-hash: crc32c=KrvwNQ==, md5=EPJ4q4utlRshmtX/F/vFDg==
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cf-ray: 57376a756bfa176e-FRA
expires: Tue, 25 Aug 2020 11:36:27 GMT

GET
H2 200 public.min.css
www.genesys.com/wp-content/plugins/genesys-hook-wpbakery/bin/customgrid/ 4 KB
1 KB 376ms
376ms Stylesheet
text/css 2606:4700:10::6816:d98
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Full URL: https://www.genesys.com/wp-content/plugins/genesys-hook-wpbakery/bin/customgrid/public.min.css?ver=4.2.79
Requested by: Host: www.genesys.com
URL: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
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Request headers

Referer: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
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Response headers

pragma: public
date: Fri, 13 Mar 2020 17:18:44 GMT
content-encoding: br
cf-cache-status: MISS
last-modified: Wed, 09 Oct 2019 09:33:07 GMT
server: cloudflare
etag: W/"5d9da953-1060"
expect-ct: max-age=604800, report-uri="https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct"
vary: Accept-Encoding
content-type: text/css
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cache-control: max-age=12622780800, public must-revalidate
cf-ray: 57376a74fa97176e-FRA
expires: Fri, 13 Mar 2420 17:18:44 GMT

GET
H2 200 public.min.css
www.genesys.com/wp-content/plugins/genesys-hook-wpbakery/lock/global/style/ 5 KB
1 KB 387ms
387ms Stylesheet
text/css 2606:4700:10::6816:d98
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Full URL: https://www.genesys.com/wp-content/plugins/genesys-hook-wpbakery/lock/global/style/public.min.css?ver=4.2.79
Requested by: Host: www.genesys.com
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Request headers

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Sec-Fetch-Dest: style

Response headers

pragma: public
date: Fri, 13 Mar 2020 17:18:44 GMT
content-encoding: br
cf-cache-status: MISS
last-modified: Wed, 04 Mar 2020 18:13:08 GMT
server: cloudflare
etag: W/"5e5fefb4-15b5"
expect-ct: max-age=604800, report-uri="https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct"
vary: Accept-Encoding
content-type: text/css
status: 200
cache-control: max-age=12622780800, public must-revalidate
cf-ray: 57376a74fab4176e-FRA
expires: Fri, 13 Mar 2420 17:18:44 GMT

GET
H2 200 public.css
www.genesys.com/wp-content/plugins/genesys-hook-wpbakery/bin/vc_section/ 933 B
355 B 51ms
16ms Stylesheet
text/css 2606:4700:10::6816:d98
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Full URL: https://www.genesys.com/wp-content/plugins/genesys-hook-wpbakery/bin/vc_section/public.css?ver=5.3.2
Requested by: Host: www.genesys.com
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Request headers

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Response headers

date: Fri, 13 Mar 2020 17:18:44 GMT
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server: cloudflare
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vary: Accept-Encoding
content-type: text/css
expires: Wed, 26 Feb 2420 01:40:37 GMT
cache-control: max-age=12622780800, public must-revalidate
cf-ray: 57376a754ba9176e-FRA
cf-bgj: minify

GET
H2 200 public.min.css
www.genesys.com/wp-content/plugins/genesys-hook-wpbakery/bin/vc_tta_section/ 2 KB
530 B 57ms
23ms Stylesheet
text/css 2606:4700:10::6816:d98
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Full URL: https://www.genesys.com/wp-content/plugins/genesys-hook-wpbakery/bin/vc_tta_section/public.min.css?ver=5.3.2
Requested by: Host: www.genesys.com
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Request headers

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Sec-Fetch-Dest: style

Response headers

pragma: public
date: Fri, 13 Mar 2020 17:18:44 GMT
content-encoding: br
cf-cache-status: HIT
last-modified: Fri, 04 Oct 2019 00:35:07 GMT
server: cloudflare
age: 1440109
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expect-ct: max-age=604800, report-uri="https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct"
vary: Accept-Encoding
content-type: text/css
status: 200
cache-control: max-age=12622780800, public must-revalidate
cf-ray: 57376a754bae176e-FRA
expires: Wed, 26 Feb 2420 01:16:55 GMT

GET
H2 200 table-fix.css
www.genesys.com/wp-content/plugins/genesys-options/styles/ 870 B
364 B 56ms
22ms Stylesheet
text/css 2606:4700:10::6816:d98
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Full URL: https://www.genesys.com/wp-content/plugins/genesys-options/styles/table-fix.css?ver=1.0
Requested by: Host: www.genesys.com
URL: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 2606:4700:10::6816:d98 , United States, ASN13335 (CLOUDFLARENET, US),
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Software: cloudflare /
Resource Hash: e156fca730bd1ac6e77c3db4f4f023a150bb0de83d6b906c306bd8a41d6832e9

Request headers

Referer: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
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Sec-Fetch-Dest: style

Response headers

date: Fri, 13 Mar 2020 17:18:44 GMT
content-encoding: br
cf-cache-status: HIT
age: 469645
cf-polished: origSize=904
status: 200
pragma: public
last-modified: Wed, 06 Mar 2019 22:09:40 GMT
server: cloudflare
etag: W/"5c804524-388"
expect-ct: max-age=604800, report-uri="https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct"
vary: Accept-Encoding
content-type: text/css
expires: Sun, 08 Mar 2420 06:51:19 GMT
cache-control: max-age=12622780800, public must-revalidate
cf-ray: 57376a754bb1176e-FRA
cf-bgj: minify

GET
H2 200 custom-nav.css
www.genesys.com/wp-content/plugins/genesys-options/styles/ 0
92 B 58ms
24ms Stylesheet
text/css 2606:4700:10::6816:d98
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Full URL: https://www.genesys.com/wp-content/plugins/genesys-options/styles/custom-nav.css?ver=1.0
Requested by: Host: www.genesys.com
URL: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 2606:4700:10::6816:d98 , United States, ASN13335 (CLOUDFLARENET, US),
Reverse DNS
Software: cloudflare /
Resource Hash: e3b0c44298fc1c149afbf4c8996fb92427ae41e4649b934ca495991b7852b855

Request headers

Referer: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Sec-Fetch-Dest: style

Response headers

date: Fri, 13 Mar 2020 17:18:44 GMT
cf-cache-status: HIT
age: 1440109
status: 200
content-length: 0
pragma: public
last-modified: Wed, 06 Mar 2019 22:09:39 GMT
server: cloudflare
etag: "5c804523-0"
expect-ct: max-age=604800, report-uri="https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct"
vary: Accept-Encoding
content-type: text/css
expires: Wed, 26 Feb 2420 01:16:55 GMT
cache-control: max-age=12622780800, public must-revalidate
accept-ranges: bytes
cf-ray: 57376a754bb3176e-FRA
cf-bgj: minify

GET
H2 200 font-awesome.min.css
stackpath.bootstrapcdn.com/font-awesome/4.7.0/css/ 30 KB
7 KB 934ms
557ms Stylesheet
text/css 2001:4de0:ac19::1:b:2a
HIGHWINDS3

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Full URL: https://stackpath.bootstrapcdn.com/font-awesome/4.7.0/css/font-awesome.min.css?ver=2.2.9
Requested by: Host: www.genesys.com
URL: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 2001:4de0:ac19::1:b:2a , Netherlands, ASN20446 (HIGHWINDS3, US),
Reverse DNS
Software: /
Resource Hash: 799aeb25cc0373fdee0e1b1db7ad6c2f6a0e058dfadaa3379689f583213190bd

Request headers

Referer: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Sec-Fetch-Dest: style

Response headers

date: Fri, 13 Mar 2020 17:18:44 GMT
content-encoding: gzip
last-modified: Wed, 12 Dec 2018 18:35:20 GMT
access-control-allow-origin: *
etag: "1544639720"
vary: Accept-Encoding
x-cache: HIT
content-type: text/css; charset=utf-8
status: 200
cache-control: public, max-age=31536000
x-hello-human: Say hello back! @getBootstrapCDN on Twitter
accept-ranges: bytes
timing-allow-origin: *
content-length: 7050

GET
H2 200 important-banner.css
www.genesys.com/wp-content/plugins/genesys-options/styles/ 766 B
451 B 30ms
29ms Stylesheet
text/css 2606:4700:10::6816:d98
CLOUDFLARENET

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Full URL: https://www.genesys.com/wp-content/plugins/genesys-options/styles/important-banner.css?ver=2.2.9
Requested by: Host: www.genesys.com
URL: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 2606:4700:10::6816:d98 , United States, ASN13335 (CLOUDFLARENET, US),
Reverse DNS
Software: cloudflare /
Resource Hash: 535003ddec82a8a14d63ea2d16677bebd8d87859ec015179c68c6d7709caf57f

Request headers

Referer: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Sec-Fetch-Dest: style

Response headers

date: Fri, 13 Mar 2020 17:18:44 GMT
content-encoding: br
cf-cache-status: HIT
age: 560318
cf-polished: origSize=767
status: 200
pragma: public
last-modified: Sat, 11 Jan 2020 04:12:17 GMT
server: cloudflare
etag: W/"5e194b21-2ff"
expect-ct: max-age=604800, report-uri="https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct"
vary: Accept-Encoding
content-type: text/css
expires: Sat, 07 Mar 2420 05:40:06 GMT
cache-control: max-age=12622780800, public must-revalidate
cf-ray: 57376a757c0b176e-FRA
cf-bgj: minify

GET
H2 200 style.min.css
www.genesys.com/wp-content/themes/genesys2018/css/min/ 89 KB
13 KB 27ms
25ms Stylesheet
text/css 2606:4700:10::6816:d98
CLOUDFLARENET

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Full URL: https://www.genesys.com/wp-content/themes/genesys2018/css/min/style.min.css?ver=3.4.53
Requested by: Host: www.genesys.com
URL: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 2606:4700:10::6816:d98 , United States, ASN13335 (CLOUDFLARENET, US),
Reverse DNS
Software: cloudflare /
Resource Hash: c1b2a4d354cfeb39501a2b2e33495509b895680f6d1437dd0f7d6318c740cd4e

Request headers

Referer: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Sec-Fetch-Dest: style

Response headers

pragma: public
date: Fri, 13 Mar 2020 17:18:44 GMT
content-encoding: br
cf-cache-status: HIT
last-modified: Mon, 09 Mar 2020 19:32:19 GMT
server: cloudflare
age: 128949
etag: W/"5e6699c3-16295"
expect-ct: max-age=604800, report-uri="https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct"
vary: Accept-Encoding
content-type: text/css
status: 200
cache-control: max-age=12622780800, public must-revalidate
cf-ray: 57376a758c3d176e-FRA
expires: Thu, 12 Mar 2420 05:29:35 GMT

GET
H2 200 style-mm.min.css
www.genesys.com/wp-content/themes/genesys2018/css/min/ 55 KB
5 KB 26ms
25ms Stylesheet
text/css 2606:4700:10::6816:d98
CLOUDFLARENET

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Full URL: https://www.genesys.com/wp-content/themes/genesys2018/css/min/style-mm.min.css?ver=3.4.53
Requested by: Host: www.genesys.com
URL: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 2606:4700:10::6816:d98 , United States, ASN13335 (CLOUDFLARENET, US),
Reverse DNS
Software: cloudflare /
Resource Hash: 5479563cd48faf94e17f6ebc830afdda01ddaa9b85a93afd7330ba615c1c363e

Request headers

Referer: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Sec-Fetch-Dest: style

Response headers

pragma: public
date: Fri, 13 Mar 2020 17:18:44 GMT
content-encoding: br
cf-cache-status: HIT
last-modified: Thu, 06 Feb 2020 01:10:01 GMT
server: cloudflare
age: 128949
etag: W/"5e3b6769-db8f"
expect-ct: max-age=604800, report-uri="https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct"
vary: Accept-Encoding
content-type: text/css
status: 200
cache-control: max-age=12622780800, public must-revalidate
cf-ray: 57376a758c46176e-FRA
expires: Thu, 12 Mar 2420 05:29:35 GMT

GET
H2 200 style-resources.min.css
www.genesys.com/wp-content/themes/genesys2018/css/min/ 0
110 B 25ms
23ms Stylesheet
text/css 2606:4700:10::6816:d98
CLOUDFLARENET

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Full URL: https://www.genesys.com/wp-content/themes/genesys2018/css/min/style-resources.min.css?ver=3.4.53
Requested by: Host: www.genesys.com
URL: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 2606:4700:10::6816:d98 , United States, ASN13335 (CLOUDFLARENET, US),
Reverse DNS
Software: cloudflare /
Resource Hash: e3b0c44298fc1c149afbf4c8996fb92427ae41e4649b934ca495991b7852b855

Request headers

Referer: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Sec-Fetch-Dest: style

Response headers

date: Fri, 13 Mar 2020 17:18:44 GMT
cf-cache-status: HIT
age: 55055
status: 200
content-length: 0
pragma: public
last-modified: Tue, 15 Oct 2019 23:53:31 GMT
server: cloudflare
etag: "5da65bfb-0"
expect-ct: max-age=604800, report-uri="https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct"
vary: Accept-Encoding
content-type: text/css
cache-control: max-age=12622780800, public must-revalidate
accept-ranges: bytes
cf-ray: 57376a758c4a176e-FRA
expires: Fri, 13 Mar 2420 02:01:09 GMT

GET
H2 200 style-epic.css
www.genesys.com/wp-content/plugins/genesys-product-widget/style/ 7 KB
2 KB 45ms
43ms Stylesheet
text/css 2606:4700:10::6816:d98
CLOUDFLARENET

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Full URL: https://www.genesys.com/wp-content/plugins/genesys-product-widget/style/style-epic.css?ver=5.3.2
Requested by: Host: www.genesys.com
URL: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 2606:4700:10::6816:d98 , United States, ASN13335 (CLOUDFLARENET, US),
Reverse DNS
Software: cloudflare /
Resource Hash: 670d6cd6dfcf7e1f3b726254b340e58fa1a10cd9ff2d942a90962eb8a6e3db0f

Request headers

Referer: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Sec-Fetch-Dest: style

Response headers

date: Fri, 13 Mar 2020 17:18:44 GMT
content-encoding: br
cf-cache-status: HIT
age: 1438682
cf-polished: origSize=7211
status: 200
pragma: public
last-modified: Mon, 25 Mar 2019 23:06:46 GMT
server: cloudflare
etag: W/"5c995f06-1c2b"
expect-ct: max-age=604800, report-uri="https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct"
vary: Accept-Encoding
content-type: text/css
expires: Wed, 26 Feb 2420 01:40:42 GMT
cache-control: max-age=12622780800, public must-revalidate
cf-ray: 57376a75acb7176e-FRA
cf-bgj: minify

GET
H2 200 gdpr.min.js Show response
www.genesys.com/wp-content/plugins/genesys-gdpr/script/ 3 KB
1 KB 19ms
18ms Script
application/javascript 2606:4700:10::6816:d98
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Full URL: https://www.genesys.com/wp-content/plugins/genesys-gdpr/script/gdpr.min.js?ver=3.0.4
Requested by: Host: www.genesys.com
URL: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 2606:4700:10::6816:d98 , United States, ASN13335 (CLOUDFLARENET, US),
Reverse DNS
Software: cloudflare /
Resource Hash: 32ef5e09511d8e7eb3d7c4f9c2954cb72520abfc9757680de3f2f5172f777a8c

Request headers

Referer: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Sec-Fetch-Dest: script

Response headers

pragma: public
date: Fri, 13 Mar 2020 17:18:44 GMT
content-encoding: br
cf-cache-status: HIT
last-modified: Thu, 20 Feb 2020 01:07:44 GMT
server: cloudflare
age: 1440109
etag: W/"5e4ddbe0-cc0"
expect-ct: max-age=604800, report-uri="https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct"
vary: Accept-Encoding
content-type: application/javascript
status: 200
cache-control: max-age=12622780800, public must-revalidate
cf-ray: 57376a75acba176e-FRA
expires: Wed, 26 Feb 2420 01:16:55 GMT

GET
H2 200 mkt_basecode.min.js Show response
www.genesys.com/wp-content/plugins/genesys-hook-marketo/scripts/ 163 KB
54 KB 43ms
43ms Script
application/javascript 2606:4700:10::6816:d98
CLOUDFLARENET

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Full URL: https://www.genesys.com/wp-content/plugins/genesys-hook-marketo/scripts/mkt_basecode.min.js?ver=4.4.6
Requested by: Host: www.genesys.com
URL: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 2606:4700:10::6816:d98 , United States, ASN13335 (CLOUDFLARENET, US),
Reverse DNS
Software: cloudflare /
Resource Hash: b2def25c225f433fa1afb4ef8d7d24491e345f1cf4c1d0d71af995dc52c71774

Request headers

Referer: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Sec-Fetch-Dest: script

Response headers

pragma: public
date: Fri, 13 Mar 2020 17:18:44 GMT
content-encoding: br
cf-cache-status: HIT
last-modified: Thu, 22 Aug 2019 05:22:50 GMT
server: cloudflare
age: 742271
etag: W/"5d5e26aa-28c36"
expect-ct: max-age=604800, report-uri="https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct"
vary: Accept-Encoding
content-type: application/javascript
status: 200
cache-control: max-age=12622780800, public must-revalidate
cf-ray: 57376a75acc4176e-FRA
expires: Thu, 05 Mar 2420 03:07:33 GMT

GET
H2 200 RequestForm.js Show response
www.genesys.com/wp-content/plugins/genesys-hook-marketo/scripts/ 34 KB
7 KB 39ms
39ms Script
application/javascript 2606:4700:10::6816:d98
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Full URL: https://www.genesys.com/wp-content/plugins/genesys-hook-marketo/scripts/RequestForm.js?ver=4.4.6
Requested by: Host: www.genesys.com
URL: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 2606:4700:10::6816:d98 , United States, ASN13335 (CLOUDFLARENET, US),
Reverse DNS
Software: cloudflare /
Resource Hash: 277b9149f0a44d7f935b9cfa7df29a46bfc36f521699a5b29bd4360af023b2a2

Request headers

Referer: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Sec-Fetch-Dest: script

Response headers

date: Fri, 13 Mar 2020 17:18:44 GMT
content-encoding: br
cf-cache-status: HIT
age: 1440109
cf-polished: origSize=56738
status: 200
pragma: public
last-modified: Fri, 24 Jan 2020 06:43:33 GMT
server: cloudflare
etag: W/"5e2a9215-dda2"
expect-ct: max-age=604800, report-uri="https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct"
vary: Accept-Encoding
content-type: application/javascript
expires: Wed, 26 Feb 2420 01:16:55 GMT
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www.genesys.com/wp-content/plugins/genesys-options/scripts/ 2 KB
873 B 46ms
18ms Script
application/javascript 2606:4700:10::6816:d98
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Full URL: https://www.genesys.com/wp-content/plugins/genesys-options/scripts/browserredirect.min.js
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GET
H2 200 core.min.js Show response
www.genesys.com/wp-includes/js/jquery/ui/ 4 KB
2 KB 22ms
20ms Script
application/javascript 2606:4700:10::6816:d98
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Full URL: https://www.genesys.com/wp-includes/js/jquery/ui/core.min.js?ver=1.11.4
Requested by: Host: www.genesys.com
URL: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
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GET
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www.genesys.com/wp-includes/js/jquery/ui/ 7 KB
2 KB 28ms
26ms Script
application/javascript 2606:4700:10::6816:d98
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Full URL: https://www.genesys.com/wp-includes/js/jquery/ui/widget.min.js?ver=1.11.4
Requested by: Host: www.genesys.com
URL: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
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GET
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www.genesys.com/wp-includes/js/jquery/ui/ 3 KB
1 KB 21ms
21ms Script
application/javascript 2606:4700:10::6816:d98
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Full URL: https://www.genesys.com/wp-includes/js/jquery/ui/mouse.min.js?ver=1.11.4
Requested by: Host: www.genesys.com
URL: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
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Response headers

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GET
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www.genesys.com/wp-includes/js/jquery/ui/ 24 KB
6 KB 29ms
29ms Script
application/javascript 2606:4700:10::6816:d98
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Full URL: https://www.genesys.com/wp-includes/js/jquery/ui/sortable.min.js?ver=1.11.4
Requested by: Host: www.genesys.com
URL: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
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GET
H2 200 tabs.min.js Show response
www.genesys.com/wp-includes/js/jquery/ui/ 12 KB
4 KB 41ms
40ms Script
application/javascript 2606:4700:10::6816:d98
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Full URL: https://www.genesys.com/wp-includes/js/jquery/ui/tabs.min.js?ver=1.11.4
Requested by: Host: www.genesys.com
URL: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
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GET
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www.genesys.com/wp-includes/js/jquery/ui/ 8 KB
3 KB 23ms
23ms Script
application/javascript 2606:4700:10::6816:d98
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Full URL: https://www.genesys.com/wp-includes/js/jquery/ui/accordion.min.js?ver=1.11.4
Requested by: Host: www.genesys.com
URL: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
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GET
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www.genesys.com/wp-content/themes/betheme/js/ 198 KB
53 KB 35ms
33ms Script
application/javascript 2606:4700:10::6816:d98
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Full URL: https://www.genesys.com/wp-content/themes/betheme/js/plugins.js?ver=21.5.6.1
Requested by: Host: www.genesys.com
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content-type: application/javascript
expires: Fri, 06 Mar 2420 23:33:10 GMT
cache-control: max-age=12622780800, public must-revalidate
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cf-bgj: minify

GET
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www.genesys.com/wp-content/themes/betheme/js/ 2 KB
620 B 50ms
49ms Script
application/javascript 2606:4700:10::6816:d98
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Full URL: https://www.genesys.com/wp-content/themes/betheme/js/menu.js?ver=21.5.6.1
Requested by: Host: www.genesys.com
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server: cloudflare
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expires: Fri, 06 Mar 2420 23:33:10 GMT
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cf-ray: 57376a764e86176e-FRA
cf-bgj: minify

GET
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www.genesys.com/wp-content/themes/betheme/assets/animations/ 2 KB
621 B 48ms
48ms Script
application/javascript 2606:4700:10::6816:d98
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Full URL: https://www.genesys.com/wp-content/themes/betheme/assets/animations/animations.min.js?ver=21.5.6.1
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expires: Fri, 06 Mar 2420 23:33:10 GMT

GET
H2 200 jplayer.min.js Show response
www.genesys.com/wp-content/themes/betheme/assets/jplayer/ 51 KB
12 KB 33ms
0ms Script
application/javascript 2606:4700:10::6816:d98
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Full URL: https://www.genesys.com/wp-content/themes/betheme/assets/jplayer/jplayer.min.js?ver=21.5.6.1
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age: 582334
etag: W/"5e62d387-cd96"
expect-ct: max-age=604800, report-uri="https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct"
vary: Accept-Encoding
content-type: application/javascript
status: 200
cache-control: max-age=12622780800, public must-revalidate
cf-ray: 57376a765ee7176e-FRA
expires: Fri, 06 Mar 2420 23:33:10 GMT

GET
H2 200 translate3d.js Show response
www.genesys.com/wp-content/themes/betheme/js/parallax/ 3 KB
1 KB 24ms
21ms Script
application/javascript 2606:4700:10::6816:d98
CLOUDFLARENET

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Full URL: https://www.genesys.com/wp-content/themes/betheme/js/parallax/translate3d.js?ver=21.5.6.1
Requested by: Host: www.genesys.com
URL: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 2606:4700:10::6816:d98 , United States, ASN13335 (CLOUDFLARENET, US),
Reverse DNS
Software: cloudflare /
Resource Hash: a32d7d97104c54061f1321557cc03157ada0c3a5d574a494960a6064f832a2a4

Request headers

Referer: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Sec-Fetch-Dest: script

Response headers

date: Fri, 13 Mar 2020 17:18:44 GMT
content-encoding: br
cf-cache-status: HIT
age: 582334
cf-polished: origSize=4648
status: 200
pragma: public
last-modified: Fri, 06 Mar 2020 22:49:43 GMT
server: cloudflare
etag: W/"5e62d387-1228"
expect-ct: max-age=604800, report-uri="https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct"
vary: Accept-Encoding
content-type: application/javascript
expires: Fri, 06 Mar 2420 23:33:10 GMT
cache-control: max-age=12622780800, public must-revalidate
cf-ray: 57376a769f97176e-FRA
cf-bgj: minify

GET
H2 200 scripts.js Show response
www.genesys.com/wp-content/themes/betheme/js/ 42 KB
10 KB 28ms
26ms Script
application/javascript 2606:4700:10::6816:d98
CLOUDFLARENET

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Full URL: https://www.genesys.com/wp-content/themes/betheme/js/scripts.js?ver=21.5.6.1
Requested by: Host: www.genesys.com
URL: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 2606:4700:10::6816:d98 , United States, ASN13335 (CLOUDFLARENET, US),
Reverse DNS
Software: cloudflare /
Resource Hash: 1e3ba3aa409e19e2e2d9d79be9a47a551bd37beb004df01eb6869c9e8c746fbe

Request headers

Referer: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Sec-Fetch-Dest: script

Response headers

date: Fri, 13 Mar 2020 17:18:44 GMT
content-encoding: br
cf-cache-status: HIT
age: 582334
cf-polished: origSize=69778
status: 200
pragma: public
last-modified: Fri, 06 Mar 2020 22:49:43 GMT
server: cloudflare
etag: W/"5e62d387-11092"
expect-ct: max-age=604800, report-uri="https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct"
vary: Accept-Encoding
content-type: application/javascript
expires: Fri, 06 Mar 2420 23:33:10 GMT
cache-control: max-age=12622780800, public must-revalidate
cf-ray: 57376a769f99176e-FRA
cf-bgj: minify

GET
H2 200 hoverIntent.min.js Show response
www.genesys.com/wp-includes/js/ 1 KB
494 B 20ms
18ms Script
application/javascript 2606:4700:10::6816:d98
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Full URL: https://www.genesys.com/wp-includes/js/hoverIntent.min.js?ver=1.8.1
Requested by: Host: www.genesys.com
URL: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 2606:4700:10::6816:d98 , United States, ASN13335 (CLOUDFLARENET, US),
Reverse DNS
Software: cloudflare /
Resource Hash: 4e80291b8d8065e35b7515fe06df9dcdd88dd0ea6b5fa23f847ea6b80ad1a8e0

Request headers

Referer: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Sec-Fetch-Dest: script

Response headers

pragma: public
date: Fri, 13 Mar 2020 17:18:44 GMT
content-encoding: br
cf-cache-status: HIT
last-modified: Wed, 13 Nov 2019 00:06:31 GMT
server: cloudflare
age: 1440109
etag: W/"5dcb4907-447"
expect-ct: max-age=604800, report-uri="https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct"
vary: Accept-Encoding
content-type: application/javascript
status: 200
cache-control: max-age=12622780800, public must-revalidate
cf-ray: 57376a769f9c176e-FRA
expires: Wed, 26 Feb 2420 01:16:55 GMT

GET
H2 200 maxmegamenu.js Show response
www.genesys.com/wp-content/plugins/megamenu/js/ 17 KB
3 KB 18ms
17ms Script
application/javascript 2606:4700:10::6816:d98
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Full URL: https://www.genesys.com/wp-content/plugins/megamenu/js/maxmegamenu.js?ver=2.7.4
Requested by: Host: www.genesys.com
URL: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 2606:4700:10::6816:d98 , United States, ASN13335 (CLOUDFLARENET, US),
Reverse DNS
Software: cloudflare /
Resource Hash: c20422f895de478e96d6e083c5e1c2ae9ffc8047fd6a78a2433c239ac1acc16f

Request headers

Referer: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Sec-Fetch-Dest: script

Response headers

date: Fri, 13 Mar 2020 17:18:44 GMT
content-encoding: br
cf-cache-status: HIT
age: 1440109
cf-polished: origSize=27842
status: 200
pragma: public
last-modified: Fri, 24 Jan 2020 21:00:13 GMT
server: cloudflare
etag: W/"5e2b5add-6cc2"
expect-ct: max-age=604800, report-uri="https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct"
vary: Accept-Encoding
content-type: application/javascript
expires: Wed, 26 Feb 2420 01:16:55 GMT
cache-control: max-age=12622780800, public must-revalidate
cf-ray: 57376a769f9e176e-FRA
cf-bgj: minify

GET
H2 200 public.js Show response
www.genesys.com/wp-content/plugins/megamenu-pro/assets/ 13 KB
3 KB 26ms
26ms Script
application/javascript 2606:4700:10::6816:d98
CLOUDFLARENET

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Full URL: https://www.genesys.com/wp-content/plugins/megamenu-pro/assets/public.js?ver=2.0.1
Requested by: Host: www.genesys.com
URL: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 2606:4700:10::6816:d98 , United States, ASN13335 (CLOUDFLARENET, US),
Reverse DNS
Software: cloudflare /
Resource Hash: a464751323bf16de21b813719a9eaa60af48fe49228673eb6970e593981a33d1

Request headers

Referer: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Sec-Fetch-Dest: script

Response headers

date: Fri, 13 Mar 2020 17:18:44 GMT
content-encoding: br
cf-cache-status: HIT
age: 1440109
cf-polished: origSize=21742
status: 200
pragma: public
last-modified: Thu, 06 Feb 2020 20:11:30 GMT
server: cloudflare
etag: W/"5e3c72f2-54ee"
expect-ct: max-age=604800, report-uri="https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct"
vary: Accept-Encoding
content-type: application/javascript
expires: Wed, 26 Feb 2420 01:16:55 GMT
cache-control: max-age=12622780800, public must-revalidate
cf-ray: 57376a76bff3176e-FRA
cf-bgj: minify

GET
H2 200 public.min.js Show response
www.genesys.com/wp-content/plugins/genesys-hook-wpbakery/bin/customgrid/ 272 B
288 B 369ms
369ms Script
application/javascript 2606:4700:10::6816:d98
CLOUDFLARENET

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Full URL: https://www.genesys.com/wp-content/plugins/genesys-hook-wpbakery/bin/customgrid/public.min.js?ver=4.2.79
Requested by: Host: www.genesys.com
URL: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 2606:4700:10::6816:d98 , United States, ASN13335 (CLOUDFLARENET, US),
Reverse DNS
Software: cloudflare /
Resource Hash: 51d66d5db658f2f33f6423f0f421b19114778e54983516b39edf43424b2d8df9

Request headers

Referer: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Sec-Fetch-Dest: script

Response headers

pragma: public
date: Fri, 13 Mar 2020 17:18:44 GMT
content-encoding: br
cf-cache-status: MISS
last-modified: Thu, 18 Jul 2019 22:17:47 GMT
server: cloudflare
etag: W/"5d30f00b-110"
expect-ct: max-age=604800, report-uri="https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct"
vary: Accept-Encoding
content-type: application/javascript
status: 200
cache-control: max-age=12622780800, public must-revalidate
cf-ray: 57376a76bff9176e-FRA
expires: Fri, 13 Mar 2420 17:18:44 GMT

GET
H2 200 js_composer_front.min.js Show response
www.genesys.com/wp-content/plugins/js_composer/assets/js/dist/ 20 KB
6 KB 20ms
20ms Script
application/javascript 2606:4700:10::6816:d98
CLOUDFLARENET

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Full URL: https://www.genesys.com/wp-content/plugins/js_composer/assets/js/dist/js_composer_front.min.js?ver=6.1
Requested by: Host: www.genesys.com
URL: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 2606:4700:10::6816:d98 , United States, ASN13335 (CLOUDFLARENET, US),
Reverse DNS
Software: cloudflare /
Resource Hash: 43cdf46f331fec5ba92e402e3d5cad473099892cbdafca02e607cd03705104bf

Request headers

Referer: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Sec-Fetch-Dest: script

Response headers

pragma: public
date: Fri, 13 Mar 2020 17:18:44 GMT
content-encoding: br
cf-cache-status: HIT
last-modified: Fri, 13 Dec 2019 17:32:57 GMT
server: cloudflare
age: 1438677
etag: W/"5df3cb49-5079"
expect-ct: max-age=604800, report-uri="https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct"
vary: Accept-Encoding
content-type: application/javascript
status: 200
cache-control: max-age=12622780800, public must-revalidate
cf-ray: 57376a76b80c176e-FRA
expires: Wed, 26 Feb 2420 01:40:47 GMT

GET
H2 200 public.js Show response
www.genesys.com/wp-content/plugins/genesys-hook-wpbakery/lock/global/script/ 677 B
381 B 408ms
408ms Script
application/javascript 2606:4700:10::6816:d98
CLOUDFLARENET

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Full URL: https://www.genesys.com/wp-content/plugins/genesys-hook-wpbakery/lock/global/script/public.js?ver=4.2.79
Requested by: Host: www.genesys.com
URL: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 2606:4700:10::6816:d98 , United States, ASN13335 (CLOUDFLARENET, US),
Reverse DNS
Software: cloudflare /
Resource Hash: f629e24019016a57d0fb358847a6e31ad5d0cdbc7f3ff9e0ed71bd8475c1257f

Request headers

Referer: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Sec-Fetch-Dest: script

Response headers

pragma: public
date: Fri, 13 Mar 2020 17:18:44 GMT
content-encoding: br
cf-cache-status: MISS
last-modified: Fri, 30 Aug 2019 17:34:15 GMT
server: cloudflare
etag: W/"5d695e17-2a5"
expect-ct: max-age=604800, report-uri="https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct"
vary: Accept-Encoding
content-type: application/javascript
status: 200
cache-control: max-age=12622780800, public must-revalidate
cf-ray: 57376a76c821176e-FRA
expires: Fri, 13 Mar 2420 17:18:44 GMT

GET
H2 200 mobile.min.js Show response
www.genesys.com/wp-content/plugins/genesys-options/scripts/ 4 KB
1 KB 33ms
32ms Script
application/javascript 2606:4700:10::6816:d98
CLOUDFLARENET

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Full URL: https://www.genesys.com/wp-content/plugins/genesys-options/scripts/mobile.min.js?ver=5.3.2
Requested by: Host: www.genesys.com
URL: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 2606:4700:10::6816:d98 , United States, ASN13335 (CLOUDFLARENET, US),
Reverse DNS
Software: cloudflare /
Resource Hash: 3a670b290aa0c8d8ff3cbfe3adaf9ea9e4874631619f9798985c0ea63fa0a38b

Request headers

Referer: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Sec-Fetch-Dest: script

Response headers

pragma: public
date: Fri, 13 Mar 2020 17:18:44 GMT
content-encoding: br
cf-cache-status: HIT
last-modified: Fri, 06 Sep 2019 21:01:37 GMT
server: cloudflare
age: 384706
etag: W/"5d72c931-f17"
expect-ct: max-age=604800, report-uri="https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct"
vary: Accept-Encoding
content-type: application/javascript
status: 200
cache-control: max-age=12622780800, public must-revalidate
cf-ray: 57376a76d87b176e-FRA
expires: Mon, 09 Mar 2420 06:26:58 GMT

GET
H2 200 table-fix.js Show response
www.genesys.com/wp-content/plugins/genesys-options/scripts/ 467 B
337 B 18ms
18ms Script
application/javascript 2606:4700:10::6816:d98
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Full URL: https://www.genesys.com/wp-content/plugins/genesys-options/scripts/table-fix.js?ver=1.0
Requested by: Host: www.genesys.com
URL: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 2606:4700:10::6816:d98 , United States, ASN13335 (CLOUDFLARENET, US),
Reverse DNS
Software: cloudflare /
Resource Hash: 965cb53b7cf536e5913098def5f4f643d84ac9a915773e50fcc288aadf929b7b

Request headers

Referer: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Sec-Fetch-Dest: script

Response headers

date: Fri, 13 Mar 2020 17:18:44 GMT
content-encoding: br
cf-cache-status: HIT
age: 1440109
cf-polished: origSize=468
status: 200
pragma: public
last-modified: Wed, 06 Mar 2019 22:09:39 GMT
server: cloudflare
etag: W/"5c804523-1d4"
expect-ct: max-age=604800, report-uri="https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct"
vary: Accept-Encoding
content-type: application/javascript
expires: Wed, 26 Feb 2420 01:16:55 GMT
cache-control: max-age=12622780800, public must-revalidate
cf-ray: 57376a76e882176e-FRA
cf-bgj: minify

GET
H2 200 custom-nav.js Show response
www.genesys.com/wp-content/plugins/genesys-options/scripts/ 222 B
233 B 29ms
29ms Script
application/javascript 2606:4700:10::6816:d98
CLOUDFLARENET

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Full URL: https://www.genesys.com/wp-content/plugins/genesys-options/scripts/custom-nav.js?ver=1.0
Requested by: Host: www.genesys.com
URL: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 2606:4700:10::6816:d98 , United States, ASN13335 (CLOUDFLARENET, US),
Reverse DNS
Software: cloudflare /
Resource Hash: 45f33bd003c427c032a9d677fde084903523b6405608717e2e4856b25e52e611

Request headers

Referer: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Sec-Fetch-Dest: script

Response headers

date: Fri, 13 Mar 2020 17:18:44 GMT
content-encoding: br
cf-cache-status: HIT
age: 1440109
cf-polished: origSize=310
status: 200
pragma: public
last-modified: Wed, 06 Mar 2019 22:09:38 GMT
server: cloudflare
etag: W/"5c804522-136"
expect-ct: max-age=604800, report-uri="https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct"
vary: Accept-Encoding
content-type: application/javascript
expires: Wed, 26 Feb 2420 01:16:55 GMT
cache-control: max-age=12622780800, public must-revalidate
cf-ray: 57376a76f8e5176e-FRA
cf-bgj: minify

GET
H2 200 reveal Show response
reveal.clearbit.com/v1/companies/ 189 B
351 B 268ms
173ms Script
application/javascript 3.9.248.180
AMAZON-02

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Full URL: https://reveal.clearbit.com/v1/companies/reveal?authorization=pk_e9558602e6fd6bc741efa0fc5df77130&variable=gen_cb&ver=2.2.9
Requested by: Host: www.genesys.com
URL: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
Protocol: H2
Security: TLS 1.2, ECDHE_RSA, AES_128_GCM
Server: 3.9.248.180 London, United Kingdom, ASN16509 (AMAZON-02, US),
Reverse DNS: ec2-3-9-248-180.eu-west-2.compute.amazonaws.com
Software: envoy /
Resource Hash: 51fd84689ae0945028865edab6cd671ffe5ebeced2a0e2c604b70ef87105e171

Request headers

Referer: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Sec-Fetch-Dest: script

Response headers

date: Fri, 13 Mar 2020 17:18:44 GMT
content-encoding: gzip
server: envoy
x-api-version: 2018-03-28
vary: Accept-Encoding
x-account-id: fbc98093-2fa8-40f5-9bcd-fce71a573528
status: 200
content-type: application/javascript;charset=utf-8

GET
H2 200 clearbit.js Show response
www.genesys.com/wp-content/plugins/genesys-options/scripts/ 106 B
211 B 60ms
58ms Script
application/javascript 2606:4700:10::6816:d98
CLOUDFLARENET

General

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Show headers Download Go to

Full URL: https://www.genesys.com/wp-content/plugins/genesys-options/scripts/clearbit.js?ver=2.2.9
Requested by: Host: www.genesys.com
URL: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 2606:4700:10::6816:d98 , United States, ASN13335 (CLOUDFLARENET, US),
Reverse DNS
Software: cloudflare /
Resource Hash: 5dca04280f02fbcb695e6d37c6787a63c8af00527e062f8fa2c2d95d1267f64e

Request headers

Referer: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Sec-Fetch-Dest: script

Response headers

date: Fri, 13 Mar 2020 17:18:44 GMT
content-encoding: br
cf-cache-status: HIT
age: 554692
cf-polished: origSize=117
status: 200
pragma: public
last-modified: Thu, 31 Oct 2019 18:29:03 GMT
server: cloudflare
etag: W/"5dbb27ef-75"
expect-ct: max-age=604800, report-uri="https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct"
vary: Accept-Encoding
content-type: application/javascript
expires: Sat, 07 Mar 2420 07:13:51 GMT
cache-control: max-age=12622780800, public must-revalidate
cf-ray: 57376a771923176e-FRA
cf-bgj: minify

GET
H2 200 important-banner.js Show response
www.genesys.com/wp-content/plugins/genesys-options/scripts/ 839 B
625 B 17ms
17ms Script
application/javascript 2606:4700:10::6816:d98
CLOUDFLARENET

General

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Full URL: https://www.genesys.com/wp-content/plugins/genesys-options/scripts/important-banner.js?ver=2.2.9
Requested by: Host: www.genesys.com
URL: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 2606:4700:10::6816:d98 , United States, ASN13335 (CLOUDFLARENET, US),
Reverse DNS
Software: cloudflare /
Resource Hash: 9e26f0279a8a67b23bad134f65d4066cbf9728114044cba9d67e867137cf245c

Request headers

Referer: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Sec-Fetch-Dest: script

Response headers

date: Fri, 13 Mar 2020 17:18:44 GMT
content-encoding: br
cf-cache-status: HIT
age: 560138
cf-polished: origSize=1107
status: 200
pragma: public
last-modified: Sat, 07 Mar 2020 00:55:08 GMT
server: cloudflare
etag: W/"5e62f0ec-453"
expect-ct: max-age=604800, report-uri="https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct"
vary: Accept-Encoding
content-type: application/javascript
expires: Sat, 07 Mar 2420 05:43:06 GMT
cache-control: max-age=12622780800, public must-revalidate
cf-ray: 57376a77397a176e-FRA
cf-bgj: minify

GET
H2 200 widget.min.js Show response
www.genesys.com/wp-content/plugins/genesys-product-widget/script/ 654 B
380 B 21ms
20ms Script
application/javascript 2606:4700:10::6816:d98
CLOUDFLARENET

General

Check archive.org

Show headers Download Go to

Full URL: https://www.genesys.com/wp-content/plugins/genesys-product-widget/script/widget.min.js?ver=1.0.2
Requested by: Host: www.genesys.com
URL: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 2606:4700:10::6816:d98 , United States, ASN13335 (CLOUDFLARENET, US),
Reverse DNS
Software: cloudflare /
Resource Hash: 2d55d9b499f1c5f8cb3adfc26689a5da095ec931af789c2a4b8311551a5b2c20

Request headers

Referer: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Sec-Fetch-Dest: script

Response headers

pragma: public
date: Fri, 13 Mar 2020 17:18:44 GMT
content-encoding: br
cf-cache-status: HIT
last-modified: Fri, 06 Mar 2020 20:31:53 GMT
server: cloudflare
age: 582703
etag: W/"5e62b339-28e"
expect-ct: max-age=604800, report-uri="https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct"
vary: Accept-Encoding
content-type: application/javascript
status: 200
cache-control: max-age=12622780800, public must-revalidate
cf-ray: 57376a7749cf176e-FRA
expires: Fri, 06 Mar 2420 23:27:01 GMT

GET
H2 200 gtm.js Show response
www.googletagmanager.com/ 358 KB
73 KB 47ms
16ms Script
application/javascript 2a00:1450:4001:81d::2008
GOOGLE

General

Check archive.org

Show headers Download Go to

Full URL

https://www.googletagmanager.com/gtm.js?id=GTM-PJ8M77

Requested by

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

2a00:1450:4001:81d::2008 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),

Reverse DNS

Software

Google Tag Manager /

Resource Hash

fb5fffec50e8929191638388c45c309fca4db27ccfed5fc11020d2c5f2ebe897

Security Headers

Name	Value
Strict-Transport-Security	max-age=31536000; includeSubDomains
X-Xss-Protection	0

Request headers

Referer: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Sec-Fetch-Dest: script

Response headers

date: Fri, 13 Mar 2020 17:18:44 GMT
content-encoding: br
status: 200
strict-transport-security: max-age=31536000; includeSubDomains
alt-svc: quic=":443"; ma=2592000; v="46,43",h3-Q050=":443"; ma=2592000,h3-Q049=":443"; ma=2592000,h3-Q048=":443"; ma=2592000,h3-Q046=":443"; ma=2592000,h3-Q043=":443"; ma=2592000
content-length: 75077
x-xss-protection: 0
last-modified: Fri, 13 Mar 2020 15:00:00 GMT
server: Google Tag Manager
vary: Accept-Encoding
content-type: application/javascript; charset=UTF-8
access-control-allow-origin: http://www.googletagmanager.com
cache-control: private, max-age=900
access-control-allow-credentials: true
access-control-allow-headers: Cache-Control
expires: Fri, 13 Mar 2020 17:18:44 GMT

GET
DATA 200
OK truncated
/ 42 B
0 Image
image/gif

General

Check archive.org

Show headers Download Go to Show image

Full URL: data:truncated
Protocol: DATA
Server: -, , ASN (),
Reverse DNS
Software: /
Resource Hash: ef1955ae757c8b966c83248350331bd3a30f658ced11f387f8ebf05ab3368629

Request headers

User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36

Response headers

Content-Type: image/gif

GET
H2 200 KFOlCnqEu92Fr1MmSU5fBBc4AMP6lQ.woff2
fonts.gstatic.com/s/roboto/v20/ 11 KB
11 KB 9ms
8ms Font
font/woff2 2a00:1450:4001:814::2003
GOOGLE

General

Check archive.org

Show headers Download Go to

Full URL

https://fonts.gstatic.com/s/roboto/v20/KFOlCnqEu92Fr1MmSU5fBBc4AMP6lQ.woff2

Requested by

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

2a00:1450:4001:814::2003 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),

Reverse DNS

Software

sffe /

Resource Hash

92606bd38901e67d069f2ef883715b6e5ae07d72ae3bead3ad92346528374afc

Security Headers

Name	Value
X-Content-Type-Options	nosniff
X-Xss-Protection	0

Request headers

Referer: https://fonts.googleapis.com/css?family=Roboto%3A1%2C100%2C300%2C400%2C700&ver=5.3.2
Origin: https://www.genesys.com
Sec-Fetch-Dest: font
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36

Response headers

date: Thu, 05 Mar 2020 03:21:18 GMT
x-content-type-options: nosniff
last-modified: Wed, 24 Jul 2019 01:18:52 GMT
server: sffe
age: 741446
content-type: font/woff2
status: 200
alt-svc: quic=":443"; ma=2592000; v="46,43",h3-Q050=":443"; ma=2592000,h3-Q049=":443"; ma=2592000,h3-Q048=":443"; ma=2592000,h3-Q046=":443"; ma=2592000,h3-Q043=":443"; ma=2592000
cache-control: public, max-age=31536000
accept-ranges: bytes
timing-allow-origin: *
access-control-allow-origin: *
content-length: 11180
x-xss-protection: 0
expires: Fri, 05 Mar 2021 03:21:18 GMT

GET
H2 200 KFOmCnqEu92Fr1Mu4mxKKTU1Kg.woff2
fonts.gstatic.com/s/roboto/v20/ 11 KB
11 KB 9ms
9ms Font
font/woff2 2a00:1450:4001:814::2003
GOOGLE

General

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Show headers Download Go to

Full URL

https://fonts.gstatic.com/s/roboto/v20/KFOmCnqEu92Fr1Mu4mxKKTU1Kg.woff2

Requested by

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

2a00:1450:4001:814::2003 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),

Reverse DNS

Software

sffe /

Resource Hash

5d1bc9b443f3f81fa4b4ad4634c1bb9702194c1898e3a9de0ab5e2cdc0e9f479

Security Headers

Name	Value
X-Content-Type-Options	nosniff
X-Xss-Protection	0

Request headers

Referer: https://fonts.googleapis.com/css?family=Roboto%3A400%2C700&ver=5.3.2
Origin: https://www.genesys.com
Sec-Fetch-Dest: font
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36

Response headers

date: Thu, 27 Feb 2020 08:47:06 GMT
x-content-type-options: nosniff
last-modified: Wed, 24 Jul 2019 01:18:50 GMT
server: sffe
age: 1326698
content-type: font/woff2
status: 200
alt-svc: quic=":443"; ma=2592000; v="46,43",h3-Q050=":443"; ma=2592000,h3-Q049=":443"; ma=2592000,h3-Q048=":443"; ma=2592000,h3-Q046=":443"; ma=2592000,h3-Q043=":443"; ma=2592000
cache-control: public, max-age=31536000
accept-ranges: bytes
timing-allow-origin: *
access-control-allow-origin: *
content-length: 11016
x-xss-protection: 0
expires: Fri, 26 Feb 2021 08:47:06 GMT

GET
H2 200 analytics.js Show response
www.google-analytics.com/ 44 KB
18 KB 6ms
6ms Script
text/javascript 2a00:1450:4001:81c::200e
GOOGLE

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Full URL

https://www.google-analytics.com/analytics.js

Requested by

Host: www.googletagmanager.com
URL: https://www.googletagmanager.com/gtm.js?id=GTM-PJ8M77

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

2a00:1450:4001:81c::200e Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),

Reverse DNS

Software

Golfe2 /

Resource Hash

eaf1b128b927ac2868755cb7366d35554255c8af362235afe270f9614f8c806d

Security Headers

Name	Value
Strict-Transport-Security	max-age=10886400; includeSubDomains; preload
X-Content-Type-Options	nosniff

Request headers

Referer: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Sec-Fetch-Dest: script

Response headers

strict-transport-security: max-age=10886400; includeSubDomains; preload
content-encoding: gzip
x-content-type-options: nosniff
last-modified: Thu, 06 Feb 2020 00:21:02 GMT
server: Golfe2
age: 2713
date: Fri, 13 Mar 2020 16:33:31 GMT
vary: Accept-Encoding
content-type: text/javascript
status: 200
cache-control: public, max-age=7200
alt-svc: quic=":443"; ma=2592000; v="46,43",h3-Q050=":443"; ma=2592000,h3-Q049=":443"; ma=2592000,h3-Q048=":443"; ma=2592000,h3-Q046=":443"; ma=2592000,h3-Q043=":443"; ma=2592000
content-length: 18174
expires: Fri, 13 Mar 2020 18:33:31 GMT

GET
H2 200 e1ghxj7rooe50q.js Show response
tracker.marinsm.com/tracker/async/ 5 KB
2 KB 317ms
22ms Script
text/javascript 13.224.194.19
AMAZON-02

General

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Full URL: https://tracker.marinsm.com/tracker/async/e1ghxj7rooe50q.js
Requested by: Host: www.googletagmanager.com
URL: https://www.googletagmanager.com/gtm.js?id=GTM-PJ8M77
Protocol: H2
Security: TLS 1.2, ECDHE_RSA, AES_128_GCM
Server: 13.224.194.19 Seattle, United States, ASN16509 (AMAZON-02, US),
Reverse DNS: server-13-224-194-19.fra2.r.cloudfront.net
Software: /
Resource Hash: 861cb000a0fee5d6013ee8960565978057b24477a282607b9d6090397540cd91

Request headers

Referer: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Sec-Fetch-Dest: script

Response headers

date: Fri, 13 Mar 2020 07:40:15 GMT
content-encoding: gzip
age: 34709
vary: Accept-Encoding
x-cache: Hit from cloudfront
content-type: text/javascript;charset=UTF-8
status: 200
cache-control: max-age=172800
x-amz-cf-pop: FRA2-C1
x-marintrackerversion: 3
x-amz-cf-id: dDBEYGULGPZk5COOAh0ajX4a4mol4KZPDbyr6m95CrgnwzTynmQXSw==
via: 1.1 7eb0b6b84b224c3eff8520d4bc275e4c.cloudfront.net (CloudFront)
expires: Fri, 13 Mar 2020 07:43:08 GMT

GET
H/1.1

200
OK

s Show response
ads.avocet.io/
Redirect Chain

https://ads.avocet.io/s?add=5d270d2f0e1fa3110023591c&ty=j
https://ads.avocet.io/s?bounce=true&add=5d270d2f0e1fa3110023591c&ty=j

107 B
526 B

36ms
34ms

Script
application/javascript

52.211.144.161
AMAZON-02

General

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Show headers Download Go to

Full URL: https://ads.avocet.io/s?bounce=true&add=5d270d2f0e1fa3110023591c&ty=j
Requested by: Host: www.genesys.com
URL: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
Protocol: HTTP/1.1
Security: TLS 1.2, ECDHE_RSA, AES_128_GCM
Server: 52.211.144.161 Dublin, Ireland, ASN16509 (AMAZON-02, US),
Reverse DNS: ec2-52-211-144-161.eu-west-1.compute.amazonaws.com
Software: /
Resource Hash: 4d552263a0449ca78626376d1b50ec9df379a9fff19cf22a65f99684cd18d9d8

Request headers

Referer: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36

Response headers

Date: Fri, 13 Mar 2020 17:18:44 GMT
Connection: keep-alive
Content-Type: application/javascript
Content-Length: 107
P3p: policyref="http://cdn.avocet.io/w3c/p3p.xml", CP="NOI DSP COR ADM PSAo PSDo OURo SAMo UNRo OTRo BUS COM NAV DEM STA PRE"

Redirect headers

Location: /s?bounce=true&add=5d270d2f0e1fa3110023591c&ty=j
Date: Fri, 13 Mar 2020 17:18:44 GMT
Connection: keep-alive
Content-Type: text/html; charset=utf-8
Content-Length: 79
P3p: policyref="http://cdn.avocet.io/w3c/p3p.xml", CP="NOI DSP COR ADM PSAo PSDo OURo SAMo UNRo OTRo BUS COM NAV DEM STA PRE"

GET
H2 200 tracker Show response
www.influ2.com/ 5 KB
2 KB 213ms
127ms Script
application/javascript 2a00:1450:4001:821::2013
GOOGLE

General

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Show headers Download Go to

Full URL: https://www.influ2.com/tracker?clid=b7869a2c-32c2-4393-98e6-383515750d18
Requested by: Host: www.genesys.com
URL: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
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AMAZON-02

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AMAZON-02

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Full URL: https://nexus.entitytag.co.uk/exp/?event_type=conversion&placement=landing_page&clientid=204&partner=5001
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GET
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https://connect.facebook.net/signals/config/1746016072359185?v=2.9.15&r=stable

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Full URL

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Response headers

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GET
H2 200 tp
tracker.marinsm.com/ 36 B
464 B 23ms
23ms Image
image/gif 13.224.194.19
AMAZON-02

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Response headers

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GET
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94 B 6ms
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GOOGLE

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Security

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Request headers

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Response headers

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GET
H2

200

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www.google.de/ads/
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https://stats.g.doubleclick.net/r/collect?t=dc&aip=1&_r=3&v=1&_v=j81&tid=UA-3562190-1&cid=1818262142.1584119924&jid=240318850&gjid=818311065&_gid=166393058.1584119924&_u=aHDAgEADQ~&z=1037017350
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42 B
109 B

18ms
17ms

Image
image/gif

2a00:1450:4001:825::2003
GOOGLE

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Full URL

https://www.google.de/ads/ga-audiences?v=1&aip=1&t=sr&_r=4&tid=UA-3562190-1&cid=1818262142.1584119924&jid=240318850&_v=j81&z=1037017350&slf_rd=1&random=2376189062

Requested by

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

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Reverse DNS

Software

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Response headers

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Redirect headers

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GET
H2 200 reveal Show response
reveal.clearbit.com/v1/companies/ 188 B
349 B 172ms
171ms Script
application/javascript 3.9.248.180
AMAZON-02

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Full URL: https://reveal.clearbit.com/v1/companies/reveal?authorization=pk_e9558602e6fd6bc741efa0fc5df77130&callback=pushToDataLayer
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Request headers

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Sec-Fetch-Dest: script

Response headers

date: Fri, 13 Mar 2020 17:18:44 GMT
content-encoding: gzip
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x-account-id: fbc98093-2fa8-40f5-9bcd-fce71a573528
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GET
H/1.1 200
OK activity.gif
apt.techtarget.com/activity/ 43 B
450 B 651ms
101ms Image
image/gif 206.19.49.24
ATT-INTERNET4

General

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Show headers Download Go to Show image

Full URL: https://apt.techtarget.com/activity/activity.gif?activityTypeId=31&cid=4639236&version=2.0&ref=https%3A%2F%2Fwww.genesys.com%2Fresources%2Fjourney-mapping-an-outside-in-approach-to-delivering-great-cx%3Fthankyou%3D3691%26page_type%3Dresources%26page_attr%3DEBook%253BContact%2520Center%253BCustomer%2520experience%253BCustomer%2520Service%253BSolutions%253Ben%253Buk%253BEnterprise%253BMid-Market%253B4&r=1584119924761
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Request headers

Referer: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
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Response headers

Date: Fri, 13 Mar 2020 17:18:45 GMT
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GET
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1 KB 21ms
21ms Stylesheet
text/css 2606:4700:10::6816:d98
CLOUDFLARENET

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Full URL: https://www.genesys.com/wp-content/themes/genesys2018/css/min/style-print.min.css?ver=3.4.53
Requested by: Host: www.genesys.com
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Request headers

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Response headers

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20 KB 6ms
5ms Font
font/ttf 2a00:1450:4001:814::2003
GOOGLE

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Full URL

https://fonts.gstatic.com/s/roboto/v20/KFOmCnqEu92Fr1Mu4mxP.ttf

Requested by

Host: www.genesys.com
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Protocol

Security

TLS 1.3, , AES_128_GCM

Server

2a00:1450:4001:814::2003 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),

Reverse DNS

Software

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Resource Hash

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Security Headers

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Response headers

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76 KB 2147ms
2118ms Font
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HIGHWINDS3

General

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Show headers Download Go to

Full URL: https://stackpath.bootstrapcdn.com/font-awesome/4.7.0/fonts/fontawesome-webfont.woff2?v=4.7.0
Requested by: Host: www.genesys.com
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Request headers

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Response headers

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timing-allow-origin: *
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GET
DATA 200
OK truncated
/ 25 KB
25 KB Font
application/x-font-woff

General

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Full URL: data:truncated
Protocol: DATA
Server: -, , ASN (),
Reverse DNS
Software: /
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Request headers

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Response headers

Content-Type: application/x-font-woff;charset=utf-8

GET
H2

200

ga-audiences
www.google.de/ads/
Redirect Chain

https://www.google-analytics.com/r/collect?v=1&_v=j81&a=2139803699&t=event&ni=1&_s=1&dl=https%3A%2F%2Fwww.genesys.com%2Fresources%2Fjourney-mapping-an-outside-in-approach-to-delivering-great-cx%3Ft...
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https://www.google.de/ads/ga-audiences?v=1&aip=1&t=sr&_r=4&tid=UA-3562190-1&cid=1818262142.1584119924&jid=1107253645&_v=j81&z=1495927992&slf_rd=1&random=3820400230

42 B
109 B

19ms
19ms

Image
image/gif

2a00:1450:4001:825::2003
GOOGLE

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Show headers Download Go to Show image

Full URL

https://www.google.de/ads/ga-audiences?v=1&aip=1&t=sr&_r=4&tid=UA-3562190-1&cid=1818262142.1584119924&jid=1107253645&_v=j81&z=1495927992&slf_rd=1&random=3820400230

Requested by

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

2a00:1450:4001:825::2003 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),

Reverse DNS

Software

cafe /

Resource Hash

ef1955ae757c8b966c83248350331bd3a30f658ced11f387f8ebf05ab3368629

Security Headers

Name	Value
X-Content-Type-Options	nosniff
X-Xss-Protection	0

Request headers

Referer: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36

Response headers

pragma: no-cache
date: Fri, 13 Mar 2020 17:18:45 GMT
x-content-type-options: nosniff
content-type: image/gif
server: cafe
p3p: policyref="https://www.googleadservices.com/pagead/p3p.xml", CP="NOI DEV PSA PSD IVA IVD OTP OUR OTR IND OTC"
status: 200
cache-control: no-cache, no-store, must-revalidate
timing-allow-origin: *
alt-svc: quic=":443"; ma=2592000; v="46,43",h3-Q050=":443"; ma=2592000,h3-Q049=":443"; ma=2592000,h3-Q048=":443"; ma=2592000,h3-Q046=":443"; ma=2592000,h3-Q043=":443"; ma=2592000
content-length: 42
x-xss-protection: 0
expires: Fri, 01 Jan 1990 00:00:00 GMT

Redirect headers

pragma: no-cache
date: Fri, 13 Mar 2020 17:18:45 GMT
x-content-type-options: nosniff
server: cafe
timing-allow-origin: *
location: https://www.google.de/ads/ga-audiences?v=1&aip=1&t=sr&_r=4&tid=UA-3562190-1&cid=1818262142.1584119924&jid=1107253645&_v=j81&z=1495927992&slf_rd=1&random=3820400230
p3p: policyref="https://www.googleadservices.com/pagead/p3p.xml", CP="NOI DEV PSA PSD IVA IVD OTP OUR OTR IND OTC"
status: 302
cache-control: no-cache, no-store, must-revalidate
content-type: text/html; charset=UTF-8
alt-svc: quic=":443"; ma=2592000; v="46,43",h3-Q050=":443"; ma=2592000,h3-Q049=":443"; ma=2592000,h3-Q048=":443"; ma=2592000,h3-Q046=":443"; ma=2592000,h3-Q043=":443"; ma=2592000
content-length: 0
x-xss-protection: 0
expires: Fri, 01 Jan 1990 00:00:00 GMT

GET
H/1.1 200
OK elqCfg.min.js Show response
img04.en25.com/i/ 6 KB
6 KB 46ms
15ms Script
application/x-javascript 23.62.118.225
AKAMAI-AS

General

Check archive.org

Show headers Download Go to

Full URL

https://img04.en25.com/i/elqCfg.min.js

Requested by

Protocol

HTTP/1.1

Security

TLS 1.2, ECDHE_RSA, AES_256_GCM

Server

23.62.118.225 , Netherlands, ASN16625 (AKAMAI-AS, US),

Reverse DNS

a23-62-118-225.deploy.static.akamaitechnologies.com

Software

Resource Hash

6b4ebd6049c806e3eef1bd770b2d8b4fdd75803861ead3584ee753e41988efae

Security Headers

Name	Value
Strict-Transport-Security	max-age=31536000; includeSubDomains
X-Content-Type-Options	nosniff

Request headers

Referer: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Sec-Fetch-Dest: script

Response headers

Pragma: no-cache
Strict-Transport-Security: max-age=31536000; includeSubDomains
X-Content-Type-Options: nosniff
Last-Modified: Wed, 22 Jan 2020 17:21:27 GMT
ETag: "164336148d1d51:0"
P3P: CP="IDC DSP COR DEVa TAIa OUR BUS PHY ONL UNI COM NAV CNT STA",
Cache-Control: no-cache, no-store
Date: Fri, 13 Mar 2020 17:18:45 GMT
Connection: keep-alive
Accept-Ranges: bytes
Content-Type: application/x-javascript
Content-Length: 5943
Expires: Fri, 13 Mar 2020 17:18:45 GMT

POST
H2 200 /
www.facebook.com/tr/ 0
71 B 7ms
7ms Other
text/plain 2a03:2880:f12d:83:face:b00c:0:25de
FACEBOOK

General

Check archive.org

Show headers Download Go to

Full URL

https://www.facebook.com/tr/

Requested by

Host: connect.facebook.net
URL: https://connect.facebook.net/en_US/fbevents.js

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

2a03:2880:f12d:83:face:b00c:0:25de , Ireland, ASN32934 (FACEBOOK, US),

Reverse DNS

Software

proxygen-bolt /

Resource Hash

e3b0c44298fc1c149afbf4c8996fb92427ae41e4649b934ca495991b7852b855

Security Headers

Name	Value
Strict-Transport-Security	max-age=31536000; includeSubDomains

Request headers

Referer: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
Origin: https://www.genesys.com
Sec-Fetch-Dest: empty
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Content-Type: multipart/form-data; boundary=----WebKitFormBoundaryZMtps20mppytbAcb

Response headers

strict-transport-security: max-age=31536000; includeSubDomains
server: proxygen-bolt
access-control-allow-origin: https://www.genesys.com
date: Fri, 13 Mar 2020 17:18:45 GMT
content-type: text/plain
status: 200
access-control-allow-credentials: true
alt-svc: h3-27=":443"; ma=3600
content-length: 0

GET
H2 200 bat.js Show response
bat.bing.com/ 23 KB
7 KB 44ms
29ms Script
application/javascript 2620:1ec:c11::200
MICROSOFT-CORP-MS...

General

Check archive.org

Show headers Download Go to

Full URL: https://bat.bing.com/bat.js
Requested by: Host: www.googletagmanager.com
URL: https://www.googletagmanager.com/gtm.js?id=GTM-PJ8M77
Protocol: H2
Security: TLS 1.2, ECDHE_RSA, AES_256_GCM
Server: 2620:1ec:c11::200 , United States, ASN8068 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software: /
Resource Hash: 89b531e78902333807b825faf77cd11cc927fe364ea2ba9307f65365f7e811f7

Request headers

Referer: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Sec-Fetch-Dest: script

Response headers

date: Fri, 13 Mar 2020 17:18:44 GMT
content-encoding: gzip
last-modified: Fri, 31 Jan 2020 21:01:31 GMT
x-msedge-ref: Ref A: 04697D3CF41E47FBB9AD9F8472E12347 Ref B: FRAEDGE0220 Ref C: 2020-03-13T17:18:45Z
access-control-allow-origin: *
etag: "8087c39c79d8d51:0"
vary: Accept-Encoding
content-type: application/javascript
status: 200
cache-control: private,max-age=1800
accept-ranges: bytes
content-length: 7295

GET
H2 200 collect
www.google-analytics.com/ 35 B
95 B 8ms
5ms Image
image/gif 2a00:1450:4001:81c::200e
GOOGLE

General

Check archive.org

Show headers Download Go to Show image

Full URL

https://www.google-analytics.com/collect?v=1&_v=j81&a=2139803699&t=event&ni=1&_s=1&dl=https%3A%2F%2Fwww.genesys.com%2Fresources%2Fjourney-mapping-an-outside-in-approach-to-delivering-great-cx%3Fthankyou%3D3691%26page_type%3Dresources%26page_attr%3DEBook%253BContact%2520Center%253BCustomer%2520experience%253BCustomer%2520Service%253BSolutions%253Ben%253Buk%253BEnterprise%253BMid-Market%253B4&dr=%2F&dp=%2Fresources%2Fjourney-mapping-an-outside-in-approach-to-delivering-great-cx%3Fthankyou%3D3691%26page_type%3Dresources%26page_attr%3DEBook%253BContact%2520Center%253BCustomer%2520experience%253BCustomer%2520Service%253BSolutions%253Ben%253Buk%253BEnterprise%253BMid-Market%253B4&ul=en-us&de=UTF-8&dt=eBook%20on%20Customer%20Journey%20Mapping%20%7C%20Genesys&sd=24-bit&sr=1600x1200&vp=1585x1200&je=0&ec=Scroll%20Tracking&ea=60%25&el=https%3A%2F%2Fwww.genesys.com%2Fresources%2Fjourney-mapping-an-outside-in-approach-to-delivering-great-cx%3Fthankyou%3D3691%26page_type%3Dresources%26page_attr%3DEBook%253BContact%2520Center%253BCustomer%2520experience%253BCustomer%2520Service%253BSolutions%253Ben%253Buk%253BEnterprise%253BMid-Market%253B4&_u=aHDAAEADQ~&jid=&gjid=&cid=1818262142.1584119924&tid=UA-3562190-1&_gid=166393058.1584119924&gtm=2wg340PJ8M77&cd21=en&cd23=1024px%20or%20greater&cd24=landscape&cd26=(unknown)&cd27=(unknown)&cd34=1818262142.1584119924&cd45=Mozilla%2F5.0%20(Macintosh%3B%20Intel%20Mac%20OS%20X%2010_14_5)%20AppleWebKit%2F537.36%20(KHTML%2C%20like%20Gecko)%20Chrome%2F74.0.3729.169%20Safari%2F537.36&cd65=Genesys&cd66=WordPress%205.3.2&cd69=(not%20blog)&cd70=(Non-Company)&cd71=(Non-Company)&cd72=(Non-Company)&cd73=(Non-Company)&cd74=(Non-Company)&cd75=(Non-Company)&cd76=(Non-Company)&cd77=(Non-Company)&cd78=(Non-Company)&cd79=(Non-Company)&cd80=(Non-Company)&cd81=(Non-Company)&cd83=(Non-Company)&cd90=resources&cd91=3691&z=335385590

Requested by

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

2a00:1450:4001:81c::200e Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),

Reverse DNS

Software

Golfe2 /

Resource Hash

8337212354871836e6763a41e615916c89bac5b3f1f0adf60ba43c7c806e1015

Security Headers

Name	Value
X-Content-Type-Options	nosniff

Request headers

Referer: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Sec-Fetch-Dest: image

Response headers

pragma: no-cache
date: Tue, 25 Feb 2020 01:31:43 GMT
x-content-type-options: nosniff
last-modified: Sun, 17 May 1998 03:00:00 GMT
server: Golfe2
age: 1525622
content-type: image/gif
status: 200
alt-svc: quic=":443"; ma=2592000; v="46,43",h3-Q050=":443"; ma=2592000,h3-Q049=":443"; ma=2592000,h3-Q048=":443"; ma=2592000,h3-Q046=":443"; ma=2592000,h3-Q043=":443"; ma=2592000
cache-control: no-cache, no-store, must-revalidate
access-control-allow-origin: *
content-length: 35
expires: Mon, 01 Jan 1990 00:00:00 GMT

GET
H2 200 collect
www.google-analytics.com/ 35 B
95 B 10ms
8ms Image
image/gif 2a00:1450:4001:81c::200e
GOOGLE

General

Check archive.org

Show headers Download Go to Show image

Full URL

https://www.google-analytics.com/collect?v=1&_v=j81&a=2139803699&t=event&ni=1&_s=1&dl=https%3A%2F%2Fwww.genesys.com%2Fresources%2Fjourney-mapping-an-outside-in-approach-to-delivering-great-cx%3Fthankyou%3D3691%26page_type%3Dresources%26page_attr%3DEBook%253BContact%2520Center%253BCustomer%2520experience%253BCustomer%2520Service%253BSolutions%253Ben%253Buk%253BEnterprise%253BMid-Market%253B4&dr=%2F&dp=%2Fresources%2Fjourney-mapping-an-outside-in-approach-to-delivering-great-cx%3Fthankyou%3D3691%26page_type%3Dresources%26page_attr%3DEBook%253BContact%2520Center%253BCustomer%2520experience%253BCustomer%2520Service%253BSolutions%253Ben%253Buk%253BEnterprise%253BMid-Market%253B4&ul=en-us&de=UTF-8&dt=eBook%20on%20Customer%20Journey%20Mapping%20%7C%20Genesys&sd=24-bit&sr=1600x1200&vp=1585x1200&je=0&ec=Scroll%20Tracking&ea=50%25&el=https%3A%2F%2Fwww.genesys.com%2Fresources%2Fjourney-mapping-an-outside-in-approach-to-delivering-great-cx%3Fthankyou%3D3691%26page_type%3Dresources%26page_attr%3DEBook%253BContact%2520Center%253BCustomer%2520experience%253BCustomer%2520Service%253BSolutions%253Ben%253Buk%253BEnterprise%253BMid-Market%253B4&_u=aHDAAEADQ~&jid=&gjid=&cid=1818262142.1584119924&tid=UA-3562190-1&_gid=166393058.1584119924&gtm=2wg340PJ8M77&cd21=en&cd23=1024px%20or%20greater&cd24=landscape&cd26=(unknown)&cd27=(unknown)&cd34=1818262142.1584119924&cd45=Mozilla%2F5.0%20(Macintosh%3B%20Intel%20Mac%20OS%20X%2010_14_5)%20AppleWebKit%2F537.36%20(KHTML%2C%20like%20Gecko)%20Chrome%2F74.0.3729.169%20Safari%2F537.36&cd65=Genesys&cd66=WordPress%205.3.2&cd69=(not%20blog)&cd70=(Non-Company)&cd71=(Non-Company)&cd72=(Non-Company)&cd73=(Non-Company)&cd74=(Non-Company)&cd75=(Non-Company)&cd76=(Non-Company)&cd77=(Non-Company)&cd78=(Non-Company)&cd79=(Non-Company)&cd80=(Non-Company)&cd81=(Non-Company)&cd83=(Non-Company)&cd90=resources&cd91=3691&z=855661638

Requested by

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

2a00:1450:4001:81c::200e Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),

Reverse DNS

Software

Golfe2 /

Resource Hash

8337212354871836e6763a41e615916c89bac5b3f1f0adf60ba43c7c806e1015

Security Headers

Name	Value
X-Content-Type-Options	nosniff

Request headers

Referer: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Sec-Fetch-Dest: image

Response headers

pragma: no-cache
date: Tue, 25 Feb 2020 01:31:43 GMT
x-content-type-options: nosniff
last-modified: Sun, 17 May 1998 03:00:00 GMT
server: Golfe2
age: 1525622
content-type: image/gif
status: 200
alt-svc: quic=":443"; ma=2592000; v="46,43",h3-Q050=":443"; ma=2592000,h3-Q049=":443"; ma=2592000,h3-Q048=":443"; ma=2592000,h3-Q046=":443"; ma=2592000,h3-Q043=":443"; ma=2592000
cache-control: no-cache, no-store, must-revalidate
access-control-allow-origin: *
content-length: 35
expires: Mon, 01 Jan 1990 00:00:00 GMT

GET
H2 200 collect
www.google-analytics.com/ 35 B
95 B 10ms
8ms Image
image/gif 2a00:1450:4001:81c::200e
GOOGLE

General

Check archive.org

Show headers Download Go to Show image

Full URL

https://www.google-analytics.com/collect?v=1&_v=j81&a=2139803699&t=event&ni=1&_s=1&dl=https%3A%2F%2Fwww.genesys.com%2Fresources%2Fjourney-mapping-an-outside-in-approach-to-delivering-great-cx%3Fthankyou%3D3691%26page_type%3Dresources%26page_attr%3DEBook%253BContact%2520Center%253BCustomer%2520experience%253BCustomer%2520Service%253BSolutions%253Ben%253Buk%253BEnterprise%253BMid-Market%253B4&dr=%2F&dp=%2Fresources%2Fjourney-mapping-an-outside-in-approach-to-delivering-great-cx%3Fthankyou%3D3691%26page_type%3Dresources%26page_attr%3DEBook%253BContact%2520Center%253BCustomer%2520experience%253BCustomer%2520Service%253BSolutions%253Ben%253Buk%253BEnterprise%253BMid-Market%253B4&ul=en-us&de=UTF-8&dt=eBook%20on%20Customer%20Journey%20Mapping%20%7C%20Genesys&sd=24-bit&sr=1600x1200&vp=1585x1200&je=0&ec=Scroll%20Tracking&ea=40%25&el=https%3A%2F%2Fwww.genesys.com%2Fresources%2Fjourney-mapping-an-outside-in-approach-to-delivering-great-cx%3Fthankyou%3D3691%26page_type%3Dresources%26page_attr%3DEBook%253BContact%2520Center%253BCustomer%2520experience%253BCustomer%2520Service%253BSolutions%253Ben%253Buk%253BEnterprise%253BMid-Market%253B4&_u=aHDAAEADQ~&jid=&gjid=&cid=1818262142.1584119924&tid=UA-3562190-1&_gid=166393058.1584119924&gtm=2wg340PJ8M77&cd21=en&cd23=1024px%20or%20greater&cd24=landscape&cd26=(unknown)&cd27=(unknown)&cd34=1818262142.1584119924&cd45=Mozilla%2F5.0%20(Macintosh%3B%20Intel%20Mac%20OS%20X%2010_14_5)%20AppleWebKit%2F537.36%20(KHTML%2C%20like%20Gecko)%20Chrome%2F74.0.3729.169%20Safari%2F537.36&cd65=Genesys&cd66=WordPress%205.3.2&cd69=(not%20blog)&cd70=(Non-Company)&cd71=(Non-Company)&cd72=(Non-Company)&cd73=(Non-Company)&cd74=(Non-Company)&cd75=(Non-Company)&cd76=(Non-Company)&cd77=(Non-Company)&cd78=(Non-Company)&cd79=(Non-Company)&cd80=(Non-Company)&cd81=(Non-Company)&cd83=(Non-Company)&cd90=resources&cd91=3691&z=872246105

Requested by

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

2a00:1450:4001:81c::200e Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),

Reverse DNS

Software

Golfe2 /

Resource Hash

8337212354871836e6763a41e615916c89bac5b3f1f0adf60ba43c7c806e1015

Security Headers

Name	Value
X-Content-Type-Options	nosniff

Request headers

Referer: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Sec-Fetch-Dest: image

Response headers

pragma: no-cache
date: Tue, 25 Feb 2020 01:31:43 GMT
x-content-type-options: nosniff
last-modified: Sun, 17 May 1998 03:00:00 GMT
server: Golfe2
age: 1525622
content-type: image/gif
status: 200
alt-svc: quic=":443"; ma=2592000; v="46,43",h3-Q050=":443"; ma=2592000,h3-Q049=":443"; ma=2592000,h3-Q048=":443"; ma=2592000,h3-Q046=":443"; ma=2592000,h3-Q043=":443"; ma=2592000
cache-control: no-cache, no-store, must-revalidate
access-control-allow-origin: *
content-length: 35
expires: Mon, 01 Jan 1990 00:00:00 GMT

GET
H2 200 collect
www.google-analytics.com/ 35 B
95 B 9ms
7ms Image
image/gif 2a00:1450:4001:81c::200e
GOOGLE

General

Check archive.org

Show headers Download Go to Show image

Full URL

https://www.google-analytics.com/collect?v=1&_v=j81&a=2139803699&t=event&ni=1&_s=1&dl=https%3A%2F%2Fwww.genesys.com%2Fresources%2Fjourney-mapping-an-outside-in-approach-to-delivering-great-cx%3Fthankyou%3D3691%26page_type%3Dresources%26page_attr%3DEBook%253BContact%2520Center%253BCustomer%2520experience%253BCustomer%2520Service%253BSolutions%253Ben%253Buk%253BEnterprise%253BMid-Market%253B4&dr=%2F&dp=%2Fresources%2Fjourney-mapping-an-outside-in-approach-to-delivering-great-cx%3Fthankyou%3D3691%26page_type%3Dresources%26page_attr%3DEBook%253BContact%2520Center%253BCustomer%2520experience%253BCustomer%2520Service%253BSolutions%253Ben%253Buk%253BEnterprise%253BMid-Market%253B4&ul=en-us&de=UTF-8&dt=eBook%20on%20Customer%20Journey%20Mapping%20%7C%20Genesys&sd=24-bit&sr=1600x1200&vp=1585x1200&je=0&ec=Scroll%20Tracking&ea=30%25&el=https%3A%2F%2Fwww.genesys.com%2Fresources%2Fjourney-mapping-an-outside-in-approach-to-delivering-great-cx%3Fthankyou%3D3691%26page_type%3Dresources%26page_attr%3DEBook%253BContact%2520Center%253BCustomer%2520experience%253BCustomer%2520Service%253BSolutions%253Ben%253Buk%253BEnterprise%253BMid-Market%253B4&_u=aHDAAEADQ~&jid=&gjid=&cid=1818262142.1584119924&tid=UA-3562190-1&_gid=166393058.1584119924&gtm=2wg340PJ8M77&cd21=en&cd23=1024px%20or%20greater&cd24=landscape&cd26=(unknown)&cd27=(unknown)&cd34=1818262142.1584119924&cd45=Mozilla%2F5.0%20(Macintosh%3B%20Intel%20Mac%20OS%20X%2010_14_5)%20AppleWebKit%2F537.36%20(KHTML%2C%20like%20Gecko)%20Chrome%2F74.0.3729.169%20Safari%2F537.36&cd65=Genesys&cd66=WordPress%205.3.2&cd69=(not%20blog)&cd70=(Non-Company)&cd71=(Non-Company)&cd72=(Non-Company)&cd73=(Non-Company)&cd74=(Non-Company)&cd75=(Non-Company)&cd76=(Non-Company)&cd77=(Non-Company)&cd78=(Non-Company)&cd79=(Non-Company)&cd80=(Non-Company)&cd81=(Non-Company)&cd83=(Non-Company)&cd90=resources&cd91=3691&z=1286576786

Requested by

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

2a00:1450:4001:81c::200e Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),

Reverse DNS

Software

Golfe2 /

Resource Hash

8337212354871836e6763a41e615916c89bac5b3f1f0adf60ba43c7c806e1015

Security Headers

Name	Value
X-Content-Type-Options	nosniff

Request headers

Referer: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Sec-Fetch-Dest: image

Response headers

pragma: no-cache
date: Tue, 25 Feb 2020 01:31:43 GMT
x-content-type-options: nosniff
last-modified: Sun, 17 May 1998 03:00:00 GMT
server: Golfe2
age: 1525622
content-type: image/gif
status: 200
alt-svc: quic=":443"; ma=2592000; v="46,43",h3-Q050=":443"; ma=2592000,h3-Q049=":443"; ma=2592000,h3-Q048=":443"; ma=2592000,h3-Q046=":443"; ma=2592000,h3-Q043=":443"; ma=2592000
cache-control: no-cache, no-store, must-revalidate
access-control-allow-origin: *
content-length: 35
expires: Mon, 01 Jan 1990 00:00:00 GMT

GET
H2 200 collect
www.google-analytics.com/ 35 B
95 B 9ms
7ms Image
image/gif 2a00:1450:4001:81c::200e
GOOGLE

General

Check archive.org

Show headers Download Go to Show image

Full URL

https://www.google-analytics.com/collect?v=1&_v=j81&a=2139803699&t=event&ni=1&_s=1&dl=https%3A%2F%2Fwww.genesys.com%2Fresources%2Fjourney-mapping-an-outside-in-approach-to-delivering-great-cx%3Fthankyou%3D3691%26page_type%3Dresources%26page_attr%3DEBook%253BContact%2520Center%253BCustomer%2520experience%253BCustomer%2520Service%253BSolutions%253Ben%253Buk%253BEnterprise%253BMid-Market%253B4&dr=%2F&dp=%2Fresources%2Fjourney-mapping-an-outside-in-approach-to-delivering-great-cx%3Fthankyou%3D3691%26page_type%3Dresources%26page_attr%3DEBook%253BContact%2520Center%253BCustomer%2520experience%253BCustomer%2520Service%253BSolutions%253Ben%253Buk%253BEnterprise%253BMid-Market%253B4&ul=en-us&de=UTF-8&dt=eBook%20on%20Customer%20Journey%20Mapping%20%7C%20Genesys&sd=24-bit&sr=1600x1200&vp=1585x1200&je=0&ec=Scroll%20Tracking&ea=20%25&el=https%3A%2F%2Fwww.genesys.com%2Fresources%2Fjourney-mapping-an-outside-in-approach-to-delivering-great-cx%3Fthankyou%3D3691%26page_type%3Dresources%26page_attr%3DEBook%253BContact%2520Center%253BCustomer%2520experience%253BCustomer%2520Service%253BSolutions%253Ben%253Buk%253BEnterprise%253BMid-Market%253B4&_u=aHDAAEADQ~&jid=&gjid=&cid=1818262142.1584119924&tid=UA-3562190-1&_gid=166393058.1584119924&gtm=2wg340PJ8M77&cd21=en&cd23=1024px%20or%20greater&cd24=landscape&cd26=(unknown)&cd27=(unknown)&cd34=1818262142.1584119924&cd45=Mozilla%2F5.0%20(Macintosh%3B%20Intel%20Mac%20OS%20X%2010_14_5)%20AppleWebKit%2F537.36%20(KHTML%2C%20like%20Gecko)%20Chrome%2F74.0.3729.169%20Safari%2F537.36&cd65=Genesys&cd66=WordPress%205.3.2&cd69=(not%20blog)&cd70=(Non-Company)&cd71=(Non-Company)&cd72=(Non-Company)&cd73=(Non-Company)&cd74=(Non-Company)&cd75=(Non-Company)&cd76=(Non-Company)&cd77=(Non-Company)&cd78=(Non-Company)&cd79=(Non-Company)&cd80=(Non-Company)&cd81=(Non-Company)&cd83=(Non-Company)&cd90=resources&cd91=3691&z=1154450757

Requested by

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

2a00:1450:4001:81c::200e Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),

Reverse DNS

Software

Golfe2 /

Resource Hash

8337212354871836e6763a41e615916c89bac5b3f1f0adf60ba43c7c806e1015

Security Headers

Name	Value
X-Content-Type-Options	nosniff

Request headers

Referer: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Sec-Fetch-Dest: image

Response headers

pragma: no-cache
date: Tue, 25 Feb 2020 01:31:43 GMT
x-content-type-options: nosniff
last-modified: Sun, 17 May 1998 03:00:00 GMT
server: Golfe2
age: 1525622
content-type: image/gif
status: 200
alt-svc: quic=":443"; ma=2592000; v="46,43",h3-Q050=":443"; ma=2592000,h3-Q049=":443"; ma=2592000,h3-Q048=":443"; ma=2592000,h3-Q046=":443"; ma=2592000,h3-Q043=":443"; ma=2592000
cache-control: no-cache, no-store, must-revalidate
access-control-allow-origin: *
content-length: 35
expires: Mon, 01 Jan 1990 00:00:00 GMT

GET
H2 200 collect
www.google-analytics.com/ 35 B
95 B 6ms
6ms Image
image/gif 2a00:1450:4001:81c::200e
GOOGLE

General

Check archive.org

Show headers Download Go to Show image

Full URL

https://www.google-analytics.com/collect?v=1&_v=j81&a=2139803699&t=event&ni=1&_s=1&dl=https%3A%2F%2Fwww.genesys.com%2Fresources%2Fjourney-mapping-an-outside-in-approach-to-delivering-great-cx%3Fthankyou%3D3691%26page_type%3Dresources%26page_attr%3DEBook%253BContact%2520Center%253BCustomer%2520experience%253BCustomer%2520Service%253BSolutions%253Ben%253Buk%253BEnterprise%253BMid-Market%253B4&dr=%2F&dp=%2Fresources%2Fjourney-mapping-an-outside-in-approach-to-delivering-great-cx%3Fthankyou%3D3691%26page_type%3Dresources%26page_attr%3DEBook%253BContact%2520Center%253BCustomer%2520experience%253BCustomer%2520Service%253BSolutions%253Ben%253Buk%253BEnterprise%253BMid-Market%253B4&ul=en-us&de=UTF-8&dt=eBook%20on%20Customer%20Journey%20Mapping%20%7C%20Genesys&sd=24-bit&sr=1600x1200&vp=1585x1200&je=0&ec=Scroll%20Tracking&ea=10%25&el=https%3A%2F%2Fwww.genesys.com%2Fresources%2Fjourney-mapping-an-outside-in-approach-to-delivering-great-cx%3Fthankyou%3D3691%26page_type%3Dresources%26page_attr%3DEBook%253BContact%2520Center%253BCustomer%2520experience%253BCustomer%2520Service%253BSolutions%253Ben%253Buk%253BEnterprise%253BMid-Market%253B4&_u=aHDAAEADQ~&jid=&gjid=&cid=1818262142.1584119924&tid=UA-3562190-1&_gid=166393058.1584119924&gtm=2wg340PJ8M77&cd21=en&cd23=1024px%20or%20greater&cd24=landscape&cd26=(unknown)&cd27=(unknown)&cd34=1818262142.1584119924&cd45=Mozilla%2F5.0%20(Macintosh%3B%20Intel%20Mac%20OS%20X%2010_14_5)%20AppleWebKit%2F537.36%20(KHTML%2C%20like%20Gecko)%20Chrome%2F74.0.3729.169%20Safari%2F537.36&cd65=Genesys&cd66=WordPress%205.3.2&cd69=(not%20blog)&cd70=(Non-Company)&cd71=(Non-Company)&cd72=(Non-Company)&cd73=(Non-Company)&cd74=(Non-Company)&cd75=(Non-Company)&cd76=(Non-Company)&cd77=(Non-Company)&cd78=(Non-Company)&cd79=(Non-Company)&cd80=(Non-Company)&cd81=(Non-Company)&cd83=(Non-Company)&cd90=resources&cd91=3691&z=541037774

Requested by

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

2a00:1450:4001:81c::200e Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),

Reverse DNS

Software

Golfe2 /

Resource Hash

8337212354871836e6763a41e615916c89bac5b3f1f0adf60ba43c7c806e1015

Security Headers

Name	Value
X-Content-Type-Options	nosniff

Request headers

Referer: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Sec-Fetch-Dest: image

Response headers

pragma: no-cache
date: Tue, 25 Feb 2020 01:31:43 GMT
x-content-type-options: nosniff
last-modified: Sun, 17 May 1998 03:00:00 GMT
server: Golfe2
age: 1525622
content-type: image/gif
status: 200
alt-svc: quic=":443"; ma=2592000; v="46,43",h3-Q050=":443"; ma=2592000,h3-Q049=":443"; ma=2592000,h3-Q048=":443"; ma=2592000,h3-Q046=":443"; ma=2592000,h3-Q043=":443"; ma=2592000
cache-control: no-cache, no-store, must-revalidate
access-control-allow-origin: *
content-length: 35
expires: Mon, 01 Jan 1990 00:00:00 GMT

GET
H2 200 collect
www.google-analytics.com/ 35 B
95 B 7ms
5ms Image
image/gif 2a00:1450:4001:81c::200e
GOOGLE

General

Check archive.org

Show headers Download Go to Show image

Full URL

https://www.google-analytics.com/collect?v=1&_v=j81&a=2139803699&t=event&ni=1&_s=1&dl=https%3A%2F%2Fwww.genesys.com%2Fresources%2Fjourney-mapping-an-outside-in-approach-to-delivering-great-cx%3Fthankyou%3D3691%26page_type%3Dresources%26page_attr%3DEBook%253BContact%2520Center%253BCustomer%2520experience%253BCustomer%2520Service%253BSolutions%253Ben%253Buk%253BEnterprise%253BMid-Market%253B4&dr=%2F&dp=%2Fresources%2Fjourney-mapping-an-outside-in-approach-to-delivering-great-cx%3Fthankyou%3D3691%26page_type%3Dresources%26page_attr%3DEBook%253BContact%2520Center%253BCustomer%2520experience%253BCustomer%2520Service%253BSolutions%253Ben%253Buk%253BEnterprise%253BMid-Market%253B4&ul=en-us&de=UTF-8&dt=eBook%20on%20Customer%20Journey%20Mapping%20%7C%20Genesys&sd=24-bit&sr=1600x1200&vp=1585x1200&je=0&ec=Clearbit&ea=Reveal%20Data&el=API%20Call%20Success&_u=aHDAAEADQ~&jid=&gjid=&cid=1818262142.1584119924&tid=UA-3562190-1&_gid=166393058.1584119924&gtm=2wg340PJ8M77&cd21=en&cd23=1024px%20or%20greater&cd24=landscape&cd26=(unknown)&cd27=(unknown)&cd34=1818262142.1584119924&cd45=Mozilla%2F5.0%20(Macintosh%3B%20Intel%20Mac%20OS%20X%2010_14_5)%20AppleWebKit%2F537.36%20(KHTML%2C%20like%20Gecko)%20Chrome%2F74.0.3729.169%20Safari%2F537.36&cd65=Genesys&cd66=WordPress%205.3.2&cd69=(not%20blog)&cd70=isp&cd71=(Non-Company)&cd73=(Non-Company)&cd74=(Non-Company)&cd75=(Non-Company)&cd76=(Non-Company)&cd77=(Non-Company)&cd78=(Non-Company)&cd79=(Non-Company)&cd80=(Non-Company)&cd81=(Non-Company)&cd83=(Non-Company)&cd90=resources&cd91=3691&z=508035622

Requested by

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

2a00:1450:4001:81c::200e Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),

Reverse DNS

Software

Golfe2 /

Resource Hash

8337212354871836e6763a41e615916c89bac5b3f1f0adf60ba43c7c806e1015

Security Headers

Name	Value
X-Content-Type-Options	nosniff

Request headers

Referer: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Sec-Fetch-Dest: image

Response headers

pragma: no-cache
date: Tue, 25 Feb 2020 01:31:43 GMT
x-content-type-options: nosniff
last-modified: Sun, 17 May 1998 03:00:00 GMT
server: Golfe2
age: 1525622
content-type: image/gif
status: 200
alt-svc: quic=":443"; ma=2592000; v="46,43",h3-Q050=":443"; ma=2592000,h3-Q049=":443"; ma=2592000,h3-Q048=":443"; ma=2592000,h3-Q046=":443"; ma=2592000,h3-Q043=":443"; ma=2592000
cache-control: no-cache, no-store, must-revalidate
access-control-allow-origin: *
content-length: 35
expires: Mon, 01 Jan 1990 00:00:00 GMT

GET
H2 200 collect
www.google-analytics.com/ 35 B
95 B 16ms
16ms Image
image/gif 2a00:1450:4001:81c::200e
GOOGLE

General

Check archive.org

Show headers Download Go to Show image

Full URL

https://www.google-analytics.com/collect?v=1&_v=j81&a=2139803699&t=event&ni=1&_s=1&dl=https%3A%2F%2Fwww.genesys.com%2Fresources%2Fjourney-mapping-an-outside-in-approach-to-delivering-great-cx%3Fthankyou%3D3691%26page_type%3Dresources%26page_attr%3DEBook%253BContact%2520Center%253BCustomer%2520experience%253BCustomer%2520Service%253BSolutions%253Ben%253Buk%253BEnterprise%253BMid-Market%253B4&dr=%2F&dp=%2Fresources%2Fjourney-mapping-an-outside-in-approach-to-delivering-great-cx%3Fthankyou%3D3691%26page_type%3Dresources%26page_attr%3DEBook%253BContact%2520Center%253BCustomer%2520experience%253BCustomer%2520Service%253BSolutions%253Ben%253Buk%253BEnterprise%253BMid-Market%253B4&ul=en-us&de=UTF-8&dt=eBook%20on%20Customer%20Journey%20Mapping%20%7C%20Genesys&sd=24-bit&sr=1600x1200&vp=1585x1200&je=0&ec=Clearbit&ea=API%20Resolution&el=Reveal%20API%20-%20GTM&_u=aHDAAEADQ~&jid=&gjid=&cid=1818262142.1584119924&tid=UA-3562190-1&_gid=166393058.1584119924&gtm=2wg340PJ8M77&cd21=en&cd23=1024px%20or%20greater&cd24=landscape&cd26=(unknown)&cd27=(unknown)&cd34=1818262142.1584119924&cd45=Mozilla%2F5.0%20(Macintosh%3B%20Intel%20Mac%20OS%20X%2010_14_5)%20AppleWebKit%2F537.36%20(KHTML%2C%20like%20Gecko)%20Chrome%2F74.0.3729.169%20Safari%2F537.36&cd65=Genesys&cd66=WordPress%205.3.2&cd69=(not%20blog)&cd70=isp&cd71=(Non-Company)&cd73=(Non-Company)&cd74=(Non-Company)&cd75=(Non-Company)&cd76=(Non-Company)&cd77=(Non-Company)&cd78=(Non-Company)&cd79=(Non-Company)&cd80=(Non-Company)&cd81=(Non-Company)&cd83=(Non-Company)&cd90=resources&cd91=3691&z=149858527

Requested by

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

2a00:1450:4001:81c::200e Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),

Reverse DNS

Software

Golfe2 /

Resource Hash

8337212354871836e6763a41e615916c89bac5b3f1f0adf60ba43c7c806e1015

Security Headers

Name	Value
X-Content-Type-Options	nosniff

Request headers

Referer: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Sec-Fetch-Dest: image

Response headers

pragma: no-cache
date: Tue, 25 Feb 2020 01:31:43 GMT
x-content-type-options: nosniff
last-modified: Sun, 17 May 1998 03:00:00 GMT
server: Golfe2
age: 1525622
content-type: image/gif
status: 200
alt-svc: quic=":443"; ma=2592000; v="46,43",h3-Q050=":443"; ma=2592000,h3-Q049=":443"; ma=2592000,h3-Q048=":443"; ma=2592000,h3-Q046=":443"; ma=2592000,h3-Q043=":443"; ma=2592000
cache-control: no-cache, no-store, must-revalidate
access-control-allow-origin: *
content-length: 35
expires: Mon, 01 Jan 1990 00:00:00 GMT

GET
H2 200 collect
www.google-analytics.com/ 35 B
95 B 16ms
15ms Image
image/gif 2a00:1450:4001:81c::200e
GOOGLE

General

Check archive.org

Show headers Download Go to Show image

Full URL

https://www.google-analytics.com/collect?v=1&_v=j81&a=2139803699&t=event&ni=1&_s=1&dl=https%3A%2F%2Fwww.genesys.com%2Fresources%2Fjourney-mapping-an-outside-in-approach-to-delivering-great-cx%3Fthankyou%3D3691%26page_type%3Dresources%26page_attr%3DEBook%253BContact%2520Center%253BCustomer%2520experience%253BCustomer%2520Service%253BSolutions%253Ben%253Buk%253BEnterprise%253BMid-Market%253B4&dr=%2F&dp=%2Fresources%2Fjourney-mapping-an-outside-in-approach-to-delivering-great-cx%3Fthankyou%3D3691%26page_type%3Dresources%26page_attr%3DEBook%253BContact%2520Center%253BCustomer%2520experience%253BCustomer%2520Service%253BSolutions%253Ben%253Buk%253BEnterprise%253BMid-Market%253B4&ul=en-us&de=UTF-8&dt=eBook%20on%20Customer%20Journey%20Mapping%20%7C%20Genesys&sd=24-bit&sr=1600x1200&vp=1585x1200&je=0&ec=Content%20Offer&ea=Displayed&el=(false)%20-%20Page%3A%20%2Fresources%2Fjourney-mapping-an-outside-in-approach-to-delivering-great-cx&_u=aHDAAEADQ~&jid=&gjid=&cid=1818262142.1584119924&tid=UA-3562190-1&_gid=166393058.1584119924&gtm=2wg340PJ8M77&cd21=en&cd23=1024px%20or%20greater&cd24=landscape&cd26=(unknown)&cd27=(unknown)&cd34=1818262142.1584119924&cd45=Mozilla%2F5.0%20(Macintosh%3B%20Intel%20Mac%20OS%20X%2010_14_5)%20AppleWebKit%2F537.36%20(KHTML%2C%20like%20Gecko)%20Chrome%2F74.0.3729.169%20Safari%2F537.36&cd65=Genesys&cd66=WordPress%205.3.2&cd69=(not%20blog)&cd70=isp&cd71=(Non-Company)&cd73=(Non-Company)&cd74=(Non-Company)&cd75=(Non-Company)&cd76=(Non-Company)&cd77=(Non-Company)&cd78=(Non-Company)&cd79=(Non-Company)&cd80=(Non-Company)&cd81=(Non-Company)&cd83=(Non-Company)&cd90=resources&cd91=3691&z=1949760630

Requested by

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

2a00:1450:4001:81c::200e Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),

Reverse DNS

Software

Golfe2 /

Resource Hash

8337212354871836e6763a41e615916c89bac5b3f1f0adf60ba43c7c806e1015

Security Headers

Name	Value
X-Content-Type-Options	nosniff

Request headers

Referer: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Sec-Fetch-Dest: image

Response headers

pragma: no-cache
date: Tue, 25 Feb 2020 01:31:43 GMT
x-content-type-options: nosniff
last-modified: Sun, 17 May 1998 03:00:00 GMT
server: Golfe2
age: 1525622
content-type: image/gif
status: 200
alt-svc: quic=":443"; ma=2592000; v="46,43",h3-Q050=":443"; ma=2592000,h3-Q049=":443"; ma=2592000,h3-Q048=":443"; ma=2592000,h3-Q046=":443"; ma=2592000,h3-Q043=":443"; ma=2592000
cache-control: no-cache, no-store, must-revalidate
access-control-allow-origin: *
content-length: 35
expires: Mon, 01 Jan 1990 00:00:00 GMT

GET
H/1.1

200
OK

svrGP.aspx
s1260946616.t.eloqua.com/visitor/v200/
Redirect Chain

https://s1260946616.t.eloqua.com/visitor/v200/svrGP?pps=3&siteid=1260946616&ref2=elqNone&tzo=-60&ms=250&optin=disabled
https://s1260946616.t.eloqua.com/visitor/v200/svrGP.aspx?pps=3&siteid=1260946616&ref2=elqNone&tzo=-60&ms=250&optin=disabled&elqCookie=1

49 B
373 B

146ms
146ms

Image
image/gif

142.0.160.53
NETDYNAMICS

General

Check archive.org

Show headers Download Go to Show image

Full URL

https://s1260946616.t.eloqua.com/visitor/v200/svrGP.aspx?pps=3&siteid=1260946616&ref2=elqNone&tzo=-60&ms=250&optin=disabled&elqCookie=1

Requested by

Protocol

HTTP/1.1

Security

TLS 1.2, ECDHE_RSA, AES_256_GCM

Server

142.0.160.53 Ashburn, United States, ASN7160 (NETDYNAMICS, US),

Reverse DNS

Software

Resource Hash

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Security Headers

Name	Value
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Request headers

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User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36

Response headers

Pragma: no-cache
Strict-Transport-Security: max-age=31536000;
X-Content-Type-Options: nosniff
Date: Fri, 13 Mar 2020 17:18:45 GMT
P3P: CP="IDC DSP COR DEVa TAIa OUR BUS PHY ONL UNI COM NAV CNT STA",
Cache-Control: private,no-cache, no-store
Content-Type: image/gif
Content-Length: 49
Expires: -1

Redirect headers

Pragma: no-cache
Strict-Transport-Security: max-age=31536000;
X-Content-Type-Options: nosniff
Date: Fri, 13 Mar 2020 17:18:44 GMT
P3P: CP="IDC DSP COR DEVa TAIa OUR BUS PHY ONL UNI COM NAV CNT STA",
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Cache-Control: private,no-cache, no-store
Content-Type: text/html; charset=utf-8
Content-Length: 270
Expires: -1

GET
H2 204 0
bat.bing.com/action/ 0
148 B 28ms
28ms Image
text/plain 2620:1ec:c11::200
MICROSOFT-CORP-MS...

General

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Show headers Download Go to Show image

Full URL: https://bat.bing.com/action/0?ti=4051883&Ver=2&mid=3b10cccf-a7eb-f86d-65cf-0e15180934e5&pi=0&lg=en-US&sw=1600&sh=1200&sc=24&tl=eBook%20on%20Customer%20Journey%20Mapping%20%7C%20Genesys&p=https%3A%2F%2Fwww.genesys.com%2Fresources%2Fjourney-mapping-an-outside-in-approach-to-delivering-great-cx%3Fthankyou%3D3691%26page_type%3Dresources%26page_attr%3DEBook%253BContact%2520Center%253BCustomer%2520experience%253BCustomer%2520Service%253BSolutions%253Ben%253Buk%253BEnterprise%253BMid-Market%253B4&r=&lt=6144&evt=pageLoad&msclkid=N&rn=108210
Requested by: Host: www.genesys.com
URL: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
Protocol: H2
Security: TLS 1.2, ECDHE_RSA, AES_256_GCM
Server: 2620:1ec:c11::200 , United States, ASN8068 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software: /
Resource Hash: e3b0c44298fc1c149afbf4c8996fb92427ae41e4649b934ca495991b7852b855

Request headers

Referer: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Sec-Fetch-Dest: image

Response headers

status: 204
pragma: no-cache
date: Fri, 13 Mar 2020 17:18:44 GMT
cache-control: no-cache, must-revalidate
x-msedge-ref: Ref A: 3D8D7FB87A2247FF94258E0BF52F21F7 Ref B: FRAEDGE0220 Ref C: 2020-03-13T17:18:45Z
access-control-allow-origin: *
expires: Fri, 01 Jan 1990 00:00:00 GMT

GET
H2 200 sj.js Show response
cdn.sajari.com/js/ 73 KB
23 KB 76ms
14ms Script
application/javascript 35.190.50.98
GOOGLE

General

Check archive.org

Show headers Download Go to

Full URL: https://cdn.sajari.com/js/sj.js
Requested by: Host: www.genesys.com
URL: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
Protocol: H2
Security: TLS 1.2, ECDHE_RSA, AES_128_GCM
Server: 35.190.50.98 Mountain View, United States, ASN15169 (GOOGLE, US),
Reverse DNS: 98.50.190.35.bc.googleusercontent.com
Software: UploadServer /
Resource Hash: 51bf04f93ff258317e05e4bc448028e8de62370c7b24f9e088b2ca328819a6c4

Request headers

Referer: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Sec-Fetch-Dest: script

Response headers

date: Fri, 13 Mar 2020 03:15:49 GMT
content-encoding: gzip
age: 50578
status: 200
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x-goog-storage-class: MULTI_REGIONAL
x-goog-metageneration: 1
x-goog-stored-content-encoding: gzip
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server: UploadServer
etag: "3fff0fe5f3afe436da542b563b190778"
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x-goog-stored-content-length: 22520
accept-ranges: bytes
content-type: application/javascript
expires: Sat, 14 Mar 2020 03:15:49 GMT

GET
H/1.1

403
Forbidden

Conversion
conversions.clickmeter.com/ Frame EB58
Redirect Chain

https://clickmeter.com/conversion.aspx?id=09E43D7CC2594ABB912AA443520BDC41&val=0&com=0&comperc=0&param=empty
https://conversions.clickmeter.com/Conversion?id=09E43D7CC2594ABB912AA443520BDC41

0
0

370ms
90ms

Document
text/plain

2406:da00:ff00::36f3:5363
AMAZON-AES

General

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Show headers Download Go to

Full URL: https://conversions.clickmeter.com/Conversion?id=09E43D7CC2594ABB912AA443520BDC41
Requested by: Host: s3.amazonaws.com
URL: https://s3.amazonaws.com/scripts-clickmeter-com/js/conversion.js
Protocol: HTTP/1.1
Security: TLS 1.2, ECDHE_RSA, AES_128_GCM
Server: 2406:da00:ff00::36f3:5363 Ashburn, United States, ASN14618 (AMAZON-AES, US),
Reverse DNS
Software: /
Resource Hash

Request headers

Host: conversions.clickmeter.com
Connection: keep-alive
Pragma: no-cache
Cache-Control: no-cache
Upgrade-Insecure-Requests: 1
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Sec-Fetch-Dest: iframe
Accept: text/html,application/xhtml+xml,application/xml;q=0.9,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.9
Sec-Fetch-Site: cross-site
Sec-Fetch-Mode: navigate
Referer: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
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Sec-Fetch-Dest: iframe
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Response headers

Date: Fri, 13 Mar 2020 17:18:47 GMT
Engine: clickmeter.redirect, version 2.0
Error: Can not associate conversion: no cookie found.
X-Rate-Limit-Limit: 20s
X-Rate-Limit-Remaining: 299
X-Rate-Limit-Reset: 2020-03-13T17:19:07.7463970Z
Content-Length: 0
Connection: keep-alive

Redirect headers

status: 301
content-length: 0
location: https://conversions.clickmeter.com/Conversion?id=09E43D7CC2594ABB912AA443520BDC41
server: CloudFront
date: Fri, 13 Mar 2020 17:18:47 GMT
x-cache: LambdaGeneratedResponse from cloudfront
via: 1.1 436c247027acc191b22ece964efbaeca.cloudfront.net (CloudFront)
x-amz-cf-pop: FRA50-C1
x-amz-cf-id: Fh0G71vGmoHvNA9mgM_wc2kjBcCYMyUd7qGBhDJ-NsXGfBAo1b4ncA==

GET
H2 200 collect
www.google-analytics.com/ 35 B
95 B 7ms
7ms Image
image/gif 2a00:1450:4001:81c::200e
GOOGLE

General

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Full URL

https://www.google-analytics.com/collect?v=1&_v=j81&a=2139803699&t=event&ni=1&_s=1&dl=https%3A%2F%2Fwww.genesys.com%2Fresources%2Fjourney-mapping-an-outside-in-approach-to-delivering-great-cx%3Fthankyou%3D3691%26page_type%3Dresources%26page_attr%3DEBook%253BContact%2520Center%253BCustomer%2520experience%253BCustomer%2520Service%253BSolutions%253Ben%253Buk%253BEnterprise%253BMid-Market%253B4&dr=%2F&dp=%2Fresources%2Fjourney-mapping-an-outside-in-approach-to-delivering-great-cx%3Fthankyou%3D3691%26page_type%3Dresources%26page_attr%3DEBook%253BContact%2520Center%253BCustomer%2520experience%253BCustomer%2520Service%253BSolutions%253Ben%253Buk%253BEnterprise%253BMid-Market%253B4&ul=en-us&de=UTF-8&dt=eBook%20on%20Customer%20Journey%20Mapping%20%7C%20Genesys&sd=24-bit&sr=1600x1200&vp=1585x1200&je=0&ec=Clearbit&ea=Reveal%20Data&el=API%20Call%20Success&_u=aHDAAEADQ~&jid=&gjid=&cid=1818262142.1584119924&tid=UA-3562190-1&_gid=166393058.1584119924&gtm=2wg340PJ8M77&cd21=en&cd23=1024px%20or%20greater&cd24=landscape&cd26=(unknown)&cd27=(unknown)&cd34=1818262142.1584119924&cd45=Mozilla%2F5.0%20(Macintosh%3B%20Intel%20Mac%20OS%20X%2010_14_5)%20AppleWebKit%2F537.36%20(KHTML%2C%20like%20Gecko)%20Chrome%2F74.0.3729.169%20Safari%2F537.36&cd65=Genesys&cd66=WordPress%205.3.2&cd69=(not%20blog)&cd70=isp&cd71=(Non-Company)&cd73=(Non-Company)&cd74=(Non-Company)&cd75=(Non-Company)&cd76=(Non-Company)&cd77=(Non-Company)&cd78=(Non-Company)&cd79=(Non-Company)&cd80=(Non-Company)&cd81=(Non-Company)&cd83=(Non-Company)&cd90=resources&cd91=3691&z=1492497286

Requested by

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

2a00:1450:4001:81c::200e Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),

Reverse DNS

Software

Golfe2 /

Resource Hash

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Security Headers

Name	Value
X-Content-Type-Options	nosniff

Request headers

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Sec-Fetch-Dest: image

Response headers

pragma: no-cache
date: Tue, 25 Feb 2020 01:31:43 GMT
x-content-type-options: nosniff
last-modified: Sun, 17 May 1998 03:00:00 GMT
server: Golfe2
age: 1525624
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cache-control: no-cache, no-store, must-revalidate
access-control-allow-origin: *
content-length: 35
expires: Mon, 01 Jan 1990 00:00:00 GMT

GET
H2 200 collect
www.google-analytics.com/ 35 B
101 B 7ms
6ms Image
image/gif 2a00:1450:4001:81c::200e
GOOGLE

General

Check archive.org

Show headers Download Go to Show image

Full URL

https://www.google-analytics.com/collect?v=1&_v=j81&a=2139803699&t=event&ni=1&_s=1&dl=https%3A%2F%2Fwww.genesys.com%2Fresources%2Fjourney-mapping-an-outside-in-approach-to-delivering-great-cx%3Fthankyou%3D3691%26page_type%3Dresources%26page_attr%3DEBook%253BContact%2520Center%253BCustomer%2520experience%253BCustomer%2520Service%253BSolutions%253Ben%253Buk%253BEnterprise%253BMid-Market%253B4&dr=%2F&dp=%2Fresources%2Fjourney-mapping-an-outside-in-approach-to-delivering-great-cx%3Fthankyou%3D3691%26page_type%3Dresources%26page_attr%3DEBook%253BContact%2520Center%253BCustomer%2520experience%253BCustomer%2520Service%253BSolutions%253Ben%253Buk%253BEnterprise%253BMid-Market%253B4&ul=en-us&de=UTF-8&dt=eBook%20on%20Customer%20Journey%20Mapping%20%7C%20Genesys&sd=24-bit&sr=1600x1200&vp=1585x1200&je=0&ec=Clearbit&ea=API%20Resolution&el=Reveal%20API%20-%20GTM&_u=aHDAAEADQ~&jid=&gjid=&cid=1818262142.1584119924&tid=UA-3562190-1&_gid=166393058.1584119924&gtm=2wg340PJ8M77&cd21=en&cd23=1024px%20or%20greater&cd24=landscape&cd26=(unknown)&cd27=(unknown)&cd34=1818262142.1584119924&cd45=Mozilla%2F5.0%20(Macintosh%3B%20Intel%20Mac%20OS%20X%2010_14_5)%20AppleWebKit%2F537.36%20(KHTML%2C%20like%20Gecko)%20Chrome%2F74.0.3729.169%20Safari%2F537.36&cd65=Genesys&cd66=WordPress%205.3.2&cd69=(not%20blog)&cd70=isp&cd71=(Non-Company)&cd73=(Non-Company)&cd74=(Non-Company)&cd75=(Non-Company)&cd76=(Non-Company)&cd77=(Non-Company)&cd78=(Non-Company)&cd79=(Non-Company)&cd80=(Non-Company)&cd81=(Non-Company)&cd83=(Non-Company)&cd90=resources&cd91=3691&z=267847028

Requested by

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

2a00:1450:4001:81c::200e Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),

Reverse DNS

Software

Golfe2 /

Resource Hash

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Security Headers

Name	Value
X-Content-Type-Options	nosniff

Request headers

Referer: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Sec-Fetch-Dest: image

Response headers

pragma: no-cache
date: Tue, 25 Feb 2020 01:31:43 GMT
x-content-type-options: nosniff
last-modified: Sun, 17 May 1998 03:00:00 GMT
server: Golfe2
age: 1525624
content-type: image/gif
status: 200
alt-svc: quic=":443"; ma=2592000; v="46,43",h3-Q050=":443"; ma=2592000,h3-Q049=":443"; ma=2592000,h3-Q048=":443"; ma=2592000,h3-Q046=":443"; ma=2592000,h3-Q043=":443"; ma=2592000
cache-control: no-cache, no-store, must-revalidate
access-control-allow-origin: *
content-length: 35
expires: Mon, 01 Jan 1990 00:00:00 GMT

GET
H2 200 nr-1167.min.js Show response
js-agent.newrelic.com/ 26 KB
10 KB 59ms
20ms Script
application/javascript 151.101.114.110
FASTLY

General

Check archive.org

Show headers Download Go to

Full URL: https://js-agent.newrelic.com/nr-1167.min.js
Requested by: Host: www.genesys.com
URL: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
Protocol: H2
Security: TLS 1.2, ECDHE_RSA, AES_128_GCM
Server: 151.101.114.110 Frankfurt am Main, Germany, ASN54113 (FASTLY, US),
Reverse DNS
Software: AmazonS3 /
Resource Hash: f4ae8a2c83e0a851fd331bbf34d7a6f9184b3e31b6f2e681e8377fb8a8edc10f

Request headers

Referer: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Sec-Fetch-Dest: script

Response headers

date: Fri, 13 Mar 2020 17:18:47 GMT
content-encoding: gzip
x-amz-request-id: 9F168BA697B778D0
x-cache: HIT
status: 200
content-length: 10178
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x-served-by: cache-hhn4074-HHN
last-modified: Fri, 07 Feb 2020 23:39:55 GMT
server: AmazonS3
x-timer: S1584119928.845951,VS0,VE0
etag: "8155781ab74e51eee2ead2c1d5902e63"
vary: Accept-Encoding
content-type: application/javascript
via: 1.1 varnish
cache-control: public, max-age=7200, stale-if-error=604800
accept-ranges: bytes
x-cache-hits: 31465

GET
H2 200 up
insight.adsrvr.org/track/ Frame C4A9 0
0 349ms
33ms Document
text/html 52.17.96.142
AMAZON-02

General

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Show headers Download Go to

Full URL: https://insight.adsrvr.org/track/up?adv=rurl0zr&ref=https%3A%2F%2Fwww.genesys.com%2Fresources%2Fjourney-mapping-an-outside-in-approach-to-delivering-great-cx%3Fthankyou%3D3691%26page_type%3Dresources%26page_attr%3DEBook%253BContact%2520Center%253BCustomer%2520experience%253BCustomer%2520Service%253BSolutions%253Ben%253Buk%253BEnterprise%253BMid-Market%253B4&upid=wx7btiu&upv=1.1.0
Requested by: Host: js.adsrvr.org
URL: https://js.adsrvr.org/up_loader.1.1.0.js
Protocol: H2
Security: TLS 1.2, ECDHE_RSA, AES_128_GCM
Server: 52.17.96.142 Dublin, Ireland, ASN16509 (AMAZON-02, US),
Reverse DNS: ec2-52-17-96-142.eu-west-1.compute.amazonaws.com
Software: /
Resource Hash

Request headers

:method: GET
:authority: insight.adsrvr.org
:scheme: https
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Response headers

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date: Fri, 13 Mar 2020 17:18:48 GMT
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p3p: CP="NOI DSP COR CUR ADMo DEVo PSAo PSDo OUR SAMo BUS UNI NAV"

GET
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www.genesys.com/media/ 16 KB
16 KB 20ms
20ms Image
image/jpeg 2606:4700:10::6816:d98
CLOUDFLARENET

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Full URL: https://www.genesys.com/media/Winter-Innovations-Webinar-EN-Webinar-Thumb-400x220-1-390x204.jpg
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
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Software: cloudflare /
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Request headers

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Response headers

date: Fri, 13 Mar 2020 17:18:47 GMT
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pragma: public
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server: cloudflare
etag: "5e3480cc-40d2"
expect-ct: max-age=604800, report-uri="https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct"
vary: Accept-Encoding
content-type: image/jpeg
expires: Wed, 26 Feb 2420 03:43:23 GMT
cache-control: max-age=12622780800, public must-revalidate
accept-ranges: bytes
cf-ray: 57376a8cfd4d176e-FRA
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GET
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www.genesys.com/media/ 8 KB
8 KB 19ms
19ms Image
image/webp 2606:4700:10::6816:d98
CLOUDFLARENET

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Full URL: https://www.genesys.com/media/66cbcdd2-mega_menu-event_section-en-take-a-moment-220x120.jpg
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
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Request headers

Referer: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
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Response headers

date: Fri, 13 Mar 2020 17:18:47 GMT
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server: cloudflare
etag: "5df958a4-4575"
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vary: Accept
content-type: image/webp
expires: Thu, 12 Mar 2420 00:12:34 GMT
cache-control: max-age=12622780800, public must-revalidate
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GET
H/1.1 200
OK 1320c204db Show response
bam.nr-data.net/1/ 57 B
275 B 116ms
115ms Script
text/javascript 162.247.242.19
NEWRELIC-AS-1

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Full URL: https://bam.nr-data.net/1/1320c204db?a=373045344&v=1167.2a4546b&to=YlxXZhdRDxIAUENQXlsWdFERWQ4PTkBeV1ZZXBhAAEMOFBNQUko%3D&rst=8912&ref=https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx&ap=3233&be=4819&fe=8849&dc=6070&af=err,xhr,stn,ins&perf=%7B%22timing%22:%7B%22of%22:1584119918951,%22n%22:0,%22f%22:821,%22dn%22:821,%22dne%22:822,%22c%22:822,%22s%22:827,%22ce%22:845,%22rq%22:845,%22rp%22:4809,%22rpe%22:4819,%22dl%22:4811,%22di%22:6069,%22ds%22:6069,%22de%22:6144,%22dc%22:8848,%22l%22:8848,%22le%22:8867%7D,%22navigation%22:%7B%7D%7D&fp=5253&fcp=5253&at=ThtUEF9LHBw%3D&jsonp=NREUM.setToken
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Request headers

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Sec-Fetch-Dest: script

Response headers

Content-Type: text/javascript;charset=ISO-8859-1
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GET
H/1.1 200
OK gwe_midgar.js Show response
epic2-core.live.genesys.com/iisepic/ 42 KB
12 KB 781ms
299ms Script
application/x-javascript 216.38.144.134
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Full URL: https://epic2-core.live.genesys.com/iisepic/gwe_midgar.js
Requested by: Host: www.genesys.com
URL: https://www.genesys.com/wp-includes/js/jquery/jquery.js?ver=1.12.4-wp
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Request headers

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Response headers

Date: Fri, 13 Mar 2020 17:18:46 GMT
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Connection: keep-alive

GET
H/1.1 200
OK cxw_i18n.js Show response
epic2-core.live.genesys.com/cxw/ 322 KB
84 KB 163ms
162ms Script
application/x-javascript 216.38.144.134
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Full URL: https://epic2-core.live.genesys.com/cxw/cxw_i18n.js?_=1584119924010
Requested by: Host: www.genesys.com
URL: https://www.genesys.com/wp-includes/js/jquery/jquery.js?ver=1.12.4-wp
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Security: TLS 1.2, ECDHE_RSA, AES_256_GCM
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Request headers

Referer: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
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Response headers

Date: Fri, 13 Mar 2020 17:18:47 GMT
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GET
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50 KB 70ms
40ms Script
application/javascript 2606:4700:3031::6818:639c
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Full URL: https://altocloudcdn.com/sdk/js/web/v1/ac.js
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Request headers

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Response headers

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cf-ray: 57376aa4bcb0c2d6-FRA

GET
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OK cxw.css Show response
epic2-core.live.genesys.com/iisEpic/cxw/ 17 KB
3 KB 635ms
157ms XHR
text/css 216.38.144.134
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Full URL: https://epic2-core.live.genesys.com/iisEpic/cxw/cxw.css
Requested by: Host: www.genesys.com
URL: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
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Request headers

Accept: */*
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Response headers

Date: Fri, 13 Mar 2020 17:18:47 GMT
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GET
H2 200 widget-control.js Show response
www.genesys.com/wp-content/plugins/genesys-product-widget/script/ 8 KB
2 KB 18ms
18ms XHR
application/javascript 2606:4700:10::6816:d98
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Full URL: https://www.genesys.com/wp-content/plugins/genesys-product-widget/script/widget-control.js?cachebust=1.0.0
Requested by: Host: www.genesys.com
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Software: cloudflare /
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Request headers

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Response headers

date: Fri, 13 Mar 2020 17:18:51 GMT
content-encoding: br
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server: cloudflare
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vary: Accept-Encoding
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expires: Fri, 06 Mar 2420 21:09:21 GMT
cache-control: max-age=12622780800, public must-revalidate
cf-ray: 57376aa48ebe176e-FRA
cf-bgj: minify

GET
H/1.1 200
OK channelCapacity Show response
epic2-gwe.live.genesys.com/server/data/pacing/ 15 B
523 B 1192ms
154ms XHR
application/json 216.38.144.131
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Full URL

https://epic2-gwe.live.genesys.com/server/data/pacing/channelCapacity?channel=chat&groups=English-PureConnectEngage

Requested by

Protocol

HTTP/1.1

Security

TLS 1.2, ECDHE_RSA, AES_256_GCM

Server

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Software

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Request headers

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Response headers

Date: Fri, 13 Mar 2020 17:18:47 GMT
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GET
H/1.1 200
OK cxw.js Show response
epic2-core.live.genesys.com/iisEpic/cxw/ 73 KB
18 KB 156ms
156ms Script
application/x-javascript 216.38.144.134
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Full URL: https://epic2-core.live.genesys.com/iisEpic/cxw/cxw.js?_=1584119924011
Requested by: Host: www.genesys.com
URL: https://www.genesys.com/wp-includes/js/jquery/jquery.js?ver=1.12.4-wp
Protocol: HTTP/1.1
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Request headers

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Response headers

Date: Fri, 13 Mar 2020 17:18:47 GMT
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GET
H/1.1 200
OK widgets.min.css
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23 KB 162ms
161ms Stylesheet
text/css 216.38.144.134
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Full URL: https://epic2-core.live.genesys.com/cxw/9.0.008.04/widgets/widgets.min.css
Requested by: Host: epic2-core.live.genesys.com
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Protocol: HTTP/1.1
Security: TLS 1.2, ECDHE_RSA, AES_256_GCM
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Request headers

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Sec-Fetch-Dest: style

Response headers

Date: Fri, 13 Mar 2020 17:18:48 GMT
Content-Encoding: gzip
ETag: W/"80d6e78460bad41:0"
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Server: nginx/1.13.5
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Content-Type: text/css
Access-Control-Allow-Origin: *
Cache-Control: public, must_revalidate, max-age=2628000
Access-Control-Allow-Credentials: true
Connection: keep-alive

GET
H/1.1 200
OK custom.css
epic2-core.live.genesys.com/iisEpic/cxw/ 6 KB
2 KB 316ms
154ms Stylesheet
text/css 216.38.144.134
FASTMETRICS

General

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Show headers Download Go to

Full URL: https://epic2-core.live.genesys.com/iisEpic/cxw/custom.css
Requested by: Host: epic2-core.live.genesys.com
URL: https://epic2-core.live.genesys.com/iisEpic/cxw/cxw.js?_=1584119924011
Protocol: HTTP/1.1
Security: TLS 1.2, ECDHE_RSA, AES_256_GCM
Server: 216.38.144.134 San Jose, United States, ASN6994 (FASTMETRICS, US),
Reverse DNS
Software: nginx/1.13.5 / ASP.NET
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Request headers

Referer: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
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Response headers

Date: Fri, 13 Mar 2020 17:18:48 GMT
Content-Encoding: gzip
ETag: W/"5c595bdb4bd4d41:0"
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Server: nginx/1.13.5
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Access-Control-Allow-Origin: *
Cache-Control: public, must_revalidate, max-age=2628000
Access-Control-Allow-Credentials: true
Connection: keep-alive

GET
H/1.1 200
OK widgets.min.js Show response
epic2-core.live.genesys.com/cxw/9.0.008.04/widgets/ 775 KB
254 KB 750ms
442ms Script
application/x-javascript 216.38.144.134
FASTMETRICS

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Show headers Download Go to

Full URL: https://epic2-core.live.genesys.com/cxw/9.0.008.04/widgets/widgets.min.js
Requested by: Host: epic2-core.live.genesys.com
URL: https://epic2-core.live.genesys.com/iisEpic/cxw/cxw.js?_=1584119924011
Protocol: HTTP/1.1
Security: TLS 1.2, ECDHE_RSA, AES_256_GCM
Server: 216.38.144.134 San Jose, United States, ASN6994 (FASTMETRICS, US),
Reverse DNS
Software: nginx/1.13.5 / ASP.NET
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Request headers

Referer: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
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Sec-Fetch-Dest: script

Response headers

Date: Fri, 13 Mar 2020 17:18:48 GMT
Content-Encoding: gzip
ETag: W/"80d6e78460bad41:0"
Last-Modified: Fri, 01 Feb 2019 19:01:21 GMT
Server: nginx/1.13.5
X-Powered-By: ASP.NET
Transfer-Encoding: chunked
Content-Type: application/x-javascript
Access-Control-Allow-Origin: *
Cache-Control: public, must_revalidate, max-age=2628000
Access-Control-Allow-Credentials: true
Connection: keep-alive

GET
H/1.1 200
OK channelCapacity Show response
epic2-gwe.live.genesys.com/server/data/pacing/ 15 B
521 B 617ms
154ms XHR
application/json 216.38.144.131
FASTMETRICS

General

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Full URL

https://epic2-gwe.live.genesys.com/server/data/pacing/channelCapacity?channel=chat&groups=English-PureConnectEngage

Requested by

Protocol

HTTP/1.1

Security

TLS 1.2, ECDHE_RSA, AES_256_GCM

Server

216.38.144.131 San Jose, United States, ASN6994 (FASTMETRICS, US),

Reverse DNS

Software

nginx /

Resource Hash

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Security Headers

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Request headers

Accept: */*
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Origin: https://www.genesys.com
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Response headers

Date: Fri, 13 Mar 2020 17:18:48 GMT
Content-Encoding: gzip
X-Content-Type-Options: nosniff
Server: nginx
Vary: Accept-Encoding
Content-Type: application/json; charset=UTF-8
Access-Control-Allow-Origin: https://www.genesys.com
Access-Control-Allow-Credentials: true, true
Connection: keep-alive
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Expires: Thu, 01 Jan 1970 00:00:00 GMT

GET
H2 200 css
fonts.googleapis.com/ 7 KB
853 B 15ms
15ms Stylesheet
text/css 2a00:1450:4001:808::200a
GOOGLE

General

Check archive.org

Show headers Download Go to

Full URL

https://fonts.googleapis.com/css?family=Roboto:400,300,100

Requested by

Host: epic2-core.live.genesys.com
URL: https://epic2-core.live.genesys.com/cxw/9.0.008.04/widgets/widgets.min.js

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

2a00:1450:4001:808::200a Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),

Reverse DNS

Software

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Resource Hash

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Security Headers

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Request headers

Referer: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Sec-Fetch-Dest: style

Response headers

strict-transport-security: max-age=31536000
content-encoding: gzip
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status: 200
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x-xss-protection: 0
last-modified: Fri, 13 Mar 2020 17:18:54 GMT
server: ESF
date: Fri, 13 Mar 2020 17:18:54 GMT
x-frame-options: SAMEORIGIN
content-type: text/css; charset=utf-8
access-control-allow-origin: *
cache-control: private, max-age=86400, stale-while-revalidate=604800
timing-allow-origin: *
link: <https://fonts.gstatic.com>; rel=preconnect; crossorigin
expires: Fri, 13 Mar 2020 17:18:54 GMT

GET
H/1.1 200
OK GTCJ.min.js Show response
epic2-gwe.live.genesys.com/server/resources/js/build/ 205 KB
78 KB 614ms
303ms Script
application/javascript 216.38.144.131
FASTMETRICS

General

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Full URL

https://epic2-gwe.live.genesys.com/server/resources/js/build/GTCJ.min.js

Requested by

Host: epic2-core.live.genesys.com
URL: https://epic2-core.live.genesys.com/cxw/9.0.008.04/widgets/widgets.min.js

Protocol

HTTP/1.1

Security

TLS 1.2, ECDHE_RSA, AES_256_GCM

Server

216.38.144.131 San Jose, United States, ASN6994 (FASTMETRICS, US),

Reverse DNS

Software

nginx /

Resource Hash

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Security Headers

Name	Value
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Request headers

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User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Sec-Fetch-Dest: script

Response headers

Date: Fri, 13 Mar 2020 17:18:49 GMT
Content-Encoding: gzip
X-Content-Type-Options: nosniff
Last-Modified: Thu, 17 Nov 2016 19:55:54 GMT
Server: nginx
Vary: Accept-Encoding
Content-Type: application/javascript
Access-Control-Allow-Origin: *
Cache-Control: max-age=1800, public, no-transform
Access-Control-Allow-Credentials: false
Connection: keep-alive
Accept-Ranges: bytes
Content-Length: 79739
Expires: Fri, 13 Mar 2020 17:48:50 GMT

OPTIONS /
epic2-core-gkcsrv.live.genesys.com/gks-server/v1/config/v2/kbs/ 0
0

OPTIONS ping
epic2-core-gkcsrv.live.genesys.com/gks-server/v1/health/v2/ 0
0

GET
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fonts.gstatic.com/s/roboto/v20/ 11 KB
11 KB 7ms
7ms Font
font/woff2 2a00:1450:4001:814::2003
GOOGLE

General

Check archive.org

Show headers Download Go to

Full URL

https://fonts.gstatic.com/s/roboto/v20/KFOlCnqEu92Fr1MmSU5fBBc4AMP6lQ.woff2

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

2a00:1450:4001:814::2003 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),

Reverse DNS

Software

sffe /

Resource Hash

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Security Headers

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Request headers

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Origin: https://www.genesys.com
Sec-Fetch-Dest: font
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36

Response headers

date: Thu, 05 Mar 2020 03:21:18 GMT
x-content-type-options: nosniff
last-modified: Wed, 24 Jul 2019 01:18:52 GMT
server: sffe
age: 741456
content-type: font/woff2
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accept-ranges: bytes
timing-allow-origin: *
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x-xss-protection: 0
expires: Fri, 05 Mar 2021 03:21:18 GMT

GET
H2 200 KFOmCnqEu92Fr1Mu4mxKKTU1Kg.woff2
fonts.gstatic.com/s/roboto/v20/ 11 KB
11 KB 6ms
6ms Font
font/woff2 2a00:1450:4001:814::2003
GOOGLE

General

Check archive.org

Show headers Download Go to

Full URL

https://fonts.gstatic.com/s/roboto/v20/KFOmCnqEu92Fr1Mu4mxKKTU1Kg.woff2

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

2a00:1450:4001:814::2003 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),

Reverse DNS

Software

sffe /

Resource Hash

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Security Headers

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Request headers

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Response headers

date: Thu, 27 Feb 2020 08:47:06 GMT
x-content-type-options: nosniff
last-modified: Wed, 24 Jul 2019 01:18:50 GMT
server: sffe
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expires: Fri, 26 Feb 2021 08:47:06 GMT

GET
H/1.1 200
OK gcb.min.js Show response
epic2-core-cobrowse.live.genesys.com/cobrowse/js/ 471 KB
180 KB 770ms
299ms Script
application/javascript 216.38.144.134
FASTMETRICS

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Full URL

https://epic2-core-cobrowse.live.genesys.com/cobrowse/js/gcb.min.js

Requested by

Host: epic2-core.live.genesys.com
URL: https://epic2-core.live.genesys.com/cxw/9.0.008.04/widgets/widgets.min.js

Protocol

HTTP/1.1

Security

TLS 1.2, ECDHE_RSA, AES_256_GCM

Server

216.38.144.134 San Jose, United States, ASN6994 (FASTMETRICS, US),

Reverse DNS

Software

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Resource Hash

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Security Headers

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Request headers

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Sec-Fetch-Dest: script

Response headers

Date: Fri, 13 Mar 2020 17:18:50 GMT
Content-Encoding: gzip
X-Content-Type-Options: nosniff
Last-Modified: Mon, 21 Aug 2017 13:00:14 GMT
Server: nginx/1.13.5
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Content-Type: application/javascript
Cache-Control: public, max-age=1800
Connection: keep-alive
Accept-Ranges: bytes
Content-Length: 183751
X-XSS-Protection: 1; mode=block
Expires: Fri, 13 Mar 2020 17:48:50 GMT

GET
H2

200

ga-audiences
www.google.de/ads/
Redirect Chain

https://www.google-analytics.com/r/collect?v=1&_v=j81&a=2139803699&t=event&ni=1&_s=1&dl=https%3A%2F%2Fwww.genesys.com%2Fresources%2Fjourney-mapping-an-outside-in-approach-to-delivering-great-cx%3Ft...
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https://www.google.com/ads/ga-audiences?v=1&aip=1&t=sr&_r=4&tid=UA-3562190-1&cid=2108998487.1584119935&jid=801671561&_v=j81&z=200313262
https://www.google.de/ads/ga-audiences?v=1&aip=1&t=sr&_r=4&tid=UA-3562190-1&cid=2108998487.1584119935&jid=801671561&_v=j81&z=200313262&slf_rd=1&random=3097221969

42 B
109 B

19ms
19ms

Image
image/gif

2a00:1450:4001:825::2003
GOOGLE

General

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Show headers Download Go to Show image

Full URL

https://www.google.de/ads/ga-audiences?v=1&aip=1&t=sr&_r=4&tid=UA-3562190-1&cid=2108998487.1584119935&jid=801671561&_v=j81&z=200313262&slf_rd=1&random=3097221969

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

2a00:1450:4001:825::2003 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),

Reverse DNS

Software

cafe /

Resource Hash

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Security Headers

Name	Value
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Request headers

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User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36

Response headers

pragma: no-cache
date: Fri, 13 Mar 2020 17:18:54 GMT
x-content-type-options: nosniff
content-type: image/gif
server: cafe
p3p: policyref="https://www.googleadservices.com/pagead/p3p.xml", CP="NOI DEV PSA PSD IVA IVD OTP OUR OTR IND OTC"
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content-length: 42
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expires: Fri, 01 Jan 1990 00:00:00 GMT

Redirect headers

pragma: no-cache
date: Fri, 13 Mar 2020 17:18:54 GMT
x-content-type-options: nosniff
server: cafe
timing-allow-origin: *
location: https://www.google.de/ads/ga-audiences?v=1&aip=1&t=sr&_r=4&tid=UA-3562190-1&cid=2108998487.1584119935&jid=801671561&_v=j81&z=200313262&slf_rd=1&random=3097221969
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content-length: 0
x-xss-protection: 0
expires: Fri, 01 Jan 1990 00:00:00 GMT

GET
H/1.1 200
OK info Show response
epic2-gwe.live.genesys.com/server/data/category/ 6 KB
1 KB 158ms
158ms Script
application/x-javascript 216.38.144.131
FASTMETRICS

General

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Full URL

https://epic2-gwe.live.genesys.com/server/data/category/info?&obj=_gt&callback=setCategory&rid=41064299046636460

Requested by

Host: epic2-gwe.live.genesys.com
URL: https://epic2-gwe.live.genesys.com/server/resources/js/build/GTCJ.min.js

Protocol

HTTP/1.1

Security

TLS 1.2, ECDHE_RSA, AES_256_GCM

Server

216.38.144.131 San Jose, United States, ASN6994 (FASTMETRICS, US),

Reverse DNS

Software

nginx /

Resource Hash

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Security Headers

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Request headers

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Sec-Fetch-Dest: script

Response headers

Date: Fri, 13 Mar 2020 17:18:50 GMT
Content-Encoding: gzip
X-Content-Type-Options: nosniff
Server: nginx
Vary: Accept-Encoding
Content-Type: application/x-javascript;charset=UTF-8
Access-Control-Allow-Origin: *
Transfer-Encoding: chunked
Connection: keep-alive
Access-Control-Allow-Credentials: false

GET
H/1.1 200
OK domain-model.xml Show response
epic2-gwe.live.genesys.com/frontend/resources/dsl/ 461 B
687 B 314ms
156ms Script
application/x-javascript 216.38.144.131
FASTMETRICS

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Full URL

https://epic2-gwe.live.genesys.com/frontend/resources/dsl/domain-model.xml?obj=_gt&callback=setDSL

Requested by

Host: epic2-gwe.live.genesys.com
URL: https://epic2-gwe.live.genesys.com/server/resources/js/build/GTCJ.min.js

Protocol

HTTP/1.1

Security

TLS 1.2, ECDHE_RSA, AES_256_GCM

Server

216.38.144.131 San Jose, United States, ASN6994 (FASTMETRICS, US),

Reverse DNS

Software

nginx /

Resource Hash

e4eeb1bba15d9bba2168162a714f53653746cffa9f51cb66f3b3dc9c7e80148c

Security Headers

Name	Value
X-Content-Type-Options	nosniff

Request headers

Referer: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Sec-Fetch-Dest: script

Response headers

Date: Fri, 13 Mar 2020 17:18:50 GMT
Content-Encoding: gzip
X-Content-Type-Options: nosniff
Last-Modified: Thu, 04 Jan 2018 23:42:34 GMT
Server: nginx
Vary: Accept-Encoding
Content-Type: application/x-javascript;charset=UTF-8
Access-Control-Allow-Origin: *
Cache-Control: max-age=1800, public, no-transform
Transfer-Encoding: chunked
Connection: keep-alive
Access-Control-Allow-Credentials: false
Expires: Fri, 13 Mar 2020 17:48:50 GMT

POST
H/1.1 200
OK 972f5c54-d234-430d-8182-2fde2dce6441
epic2-gwe.live.genesys.com/server/data/wm/event/1bba5a37-3929-4b71-93e8-89ecbd9343cc/ 0
0 293ms
159ms Other
application/json 216.38.144.131
FASTMETRICS

General

Check archive.org

Show headers Download Go to

Full URL: https://epic2-gwe.live.genesys.com/server/data/wm/event/1bba5a37-3929-4b71-93e8-89ecbd9343cc/972f5c54-d234-430d-8182-2fde2dce6441?rid=56492405825596710&alias=.GWEServer
Requested by: Host: epic2-gwe.live.genesys.com
URL: https://epic2-gwe.live.genesys.com/server/resources/js/build/GTCJ.min.js
Protocol: HTTP/1.1
Security: TLS 1.2, ECDHE_RSA, AES_256_GCM
Server: 216.38.144.131 San Jose, United States, ASN6994 (FASTMETRICS, US),
Reverse DNS
Software: /
Resource Hash: e3b0c44298fc1c149afbf4c8996fb92427ae41e4649b934ca495991b7852b855

Request headers

Referer: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
Origin: https://www.genesys.com
Sec-Fetch-Dest: empty
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Content-Type: text/plain;charset=UTF-8

Response headers

Access-Control-Allow-Origin: https://www.genesys.com
Access-Control-Allow-Credentials: true, true

POST
H/1.1 200
OK 972f5c54-d234-430d-8182-2fde2dce6441
epic2-gwe.live.genesys.com/server/data/wm/event/1bba5a37-3929-4b71-93e8-89ecbd9343cc/ 0
0 157ms
156ms Other
application/json 216.38.144.131
FASTMETRICS

General

Check archive.org

Show headers Download Go to

Full URL: https://epic2-gwe.live.genesys.com/server/data/wm/event/1bba5a37-3929-4b71-93e8-89ecbd9343cc/972f5c54-d234-430d-8182-2fde2dce6441?rid=74918013266001800&alias=.GWEServer
Requested by: Host: epic2-gwe.live.genesys.com
URL: https://epic2-gwe.live.genesys.com/server/resources/js/build/GTCJ.min.js
Protocol: HTTP/1.1
Security: TLS 1.2, ECDHE_RSA, AES_256_GCM
Server: 216.38.144.131 San Jose, United States, ASN6994 (FASTMETRICS, US),
Reverse DNS
Software: /
Resource Hash: e3b0c44298fc1c149afbf4c8996fb92427ae41e4649b934ca495991b7852b855

Request headers

Referer: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
Origin: https://www.genesys.com
Sec-Fetch-Dest: empty
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Content-Type: text/plain;charset=UTF-8

Response headers

Access-Control-Allow-Origin: https://www.genesys.com
Access-Control-Allow-Credentials: true, true

POST
H/1.1 200
OK 1320c204db Show response
bam.nr-data.net/events/1/ 24 B
182 B 434ms
109ms XHR
image/gif 162.247.242.21
NEWRELIC-AS-1

General

Check archive.org

Show headers Download Go to

Full URL: https://bam.nr-data.net/events/1/1320c204db?a=373045344&v=1167.2a4546b&to=YlxXZhdRDxIAUENQXlsWdFERWQ4PTkBeV1ZZXBhAAEMOFBNQUko%3D&rst=18912&ref=https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx
Requested by: Host: www.genesys.com
URL: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
Protocol: HTTP/1.1
Security: TLS 1.2, ECDHE_RSA, AES_128_GCM
Server: 162.247.242.21 San Francisco, United States, ASN23467 (NEWRELIC-AS-1, US),
Reverse DNS: bam-9.nr-data.net
Software: /
Resource Hash: 0c9cf152a0ad00d4f102c93c613c104914be5517ac8f8e0831727f8bfbe8b300

Request headers

Referer: https://www.genesys.com/resources/journey-mapping-an-outside-in-approach-to-delivering-great-cx?thankyou=3691&page_type=resources&page_attr=EBook%3BContact%20Center%3BCustomer%20experience%3BCustomer%20Service%3BSolutions%3Ben%3Buk%3BEnterprise%3BMid-Market%3B4
Origin: https://www.genesys.com
Sec-Fetch-Dest: empty
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
content-type: text/plain

Response headers

Access-Control-Allow-Origin: https://www.genesys.com
Access-Control-Allow-Credentials: true
Content-Length: 24
Content-Type: image/gif

Failed requests

These URLs were requested, but there was no response received. You will also see them in the list above.

Domain: epic2-core-gkcsrv.live.genesys.com
URL: https://epic2-core-gkcsrv.live.genesys.com/gks-server/v1/config/v2/kbs/

Domain: epic2-core-gkcsrv.live.genesys.com
URL: https://epic2-core-gkcsrv.live.genesys.com/gks-server/v1/health/v2/ping

Verdicts & Comments Add Verdict or Comment

321 JavaScript Global Variables

These are the non-standard "global" variables defined on the window object. These can be helpful in identifying possible client-side frameworks and code.

11 Cookies

Cookies are little pieces of information stored in the browser of a user. Whenever a user visits the site again, he will also send his cookie values, thus allowing the website to re-identify him even if he changed locations. This is how permanent logins work.

Domain/Path	Expires	Name / Value
.genesys.com/	1969-12-31 23:59:59	Name: sjSE Value: 1
.genesys.com/	1970-01-19 08:01:59	Name: _dc_gtm_UA-3562190-1 Value: 1
.genesys.com/	1970-01-19 12:21:11	Name: _ei Value: %7B%22eitrk-pages%22:1,%22eitrk-session%22:2,%22eitrk-scroll%22:0,%22eitrk-status%22:%22b%22%7D
.genesys.com/	1970-01-19 08:01:59	Name: _gat_UA-3562190-1 Value: 1
.genesys.com/	1970-01-19 16:47:35	Name: _msuuid_e1ghxj7rooe50q Value: 9E716BF4-D82F-41DC-B24A-734298E21E67
.genesys.com/	1970-01-19 08:03:26	Name: _gid Value: GA1.2.166393058.1584119924
.genesys.com/	1970-01-19 10:11:35	Name: _fbp Value: fb.1.1584119924493.857912420
.genesys.com/	1970-01-20 01:33:11	Name: _ga Value: GA1.2.1818262142.1584119924
www.genesys.com/	1970-01-19 08:03:26	Name: wp-wpml_current_language Value: en
.genesys.com/	1970-01-19 10:11:35	Name: _gcl_au Value: 1.1.1323894637.1584119924
.genesys.com/	1970-01-19 08:45:11	Name: __cfduid Value: d3494a0d9a6dcd0d8e9bfe4b977dd52b01584119919

2 Console Messages

A page may trigger messages to the console to be logged. These are often error messages about being unable to load a resource or execute a piece of JavaScript. Sometimes they also provide insight into the technology behind a website.

Source	Level	URL Text
console-api	log	URL: https://www.genesys.com/wp-includes/js/jquery/jquery-migrate.min.js?ver=1.4.1(Line 2) Message: JQMIGRATE: Migrate is installed, version 1.4.1
console-api	log	URL: https://d1htpt0i4k7m8x.cloudfront.net/js/engagementTimer.minified.js(Line 1) Message: Engagement Timer Version Number: 3.0

Security Headers

This page lists any security headers set by the main page. If you want to understand what these mean and how to use them, head on over to this page

Header	Value
Content-Security-Policy	default-src * 'unsafe-inline' 'unsafe-eval' data: blob:
Strict-Transport-Security	max-age=31536000; includeSubdomains; preload
X-Content-Type-Options	nosniff
X-Xss-Protection	1; mode=block

Indicators

This is a term in the security industry to describe indicators such as IPs, Domains, Hashes, etc. This does not imply that any of these indicate malicious activity.

ads.avocet.io
altocloudcdn.com
apt.techtarget.com
bam.nr-data.net
bat.bing.com
cdn.sajari.com
clickmeter.com
connect.facebook.net
conversions.clickmeter.com
d1htpt0i4k7m8x.cloudfront.net
epic2-core-cobrowse.live.genesys.com
epic2-core-gkcsrv.live.genesys.com
epic2-core.live.genesys.com
epic2-gwe.live.genesys.com
fonts.googleapis.com
fonts.gstatic.com
genbin.genesys.com
img04.en25.com
insight.adsrvr.org
js-agent.newrelic.com
js.adsrvr.org
marketing.genesys.com
news.c8.net.ua
nexus.entitytag.co.uk
reveal.clearbit.com
s1260946616.t.eloqua.com
s3.amazonaws.com
stackpath.bootstrapcdn.com
stats.g.doubleclick.net
tracker.marinsm.com
trk.techtarget.com
www.facebook.com
www.genesys.com
www.google-analytics.com
www.google.com
www.google.de
www.googletagmanager.com
www.influ2.com
epic2-core-gkcsrv.live.genesys.com
100.20.26.20
13.224.194.19
142.0.160.53
143.204.94.29
143.204.98.132
151.101.114.110
162.247.242.19
162.247.242.21
163.171.132.119
2001:4860:4802:38::15
2001:4de0:ac19::1:b:2a
206.19.49.24
216.38.144.131
216.38.144.134
23.62.118.225
2406:da00:ff00::36f3:5363
2600:9000:2156:d800:6:f2b1:9a00:93a1
2606:4700:10::6816:d98
2606:4700:3031::6818:639c
2620:1ec:c11::200
2a00:1450:4001:808::200a
2a00:1450:4001:809::2004
2a00:1450:4001:814::2003
2a00:1450:4001:81c::200e
2a00:1450:4001:81d::2008
2a00:1450:4001:821::2013
2a00:1450:4001:825::2003
2a00:1450:400c:c00::9b
2a03:2880:f02d:12:face:b00c:0:3
2a03:2880:f12d:83:face:b00c:0:25de
3.125.189.186
3.9.248.180
35.190.50.98
52.17.96.142
52.211.144.161
52.216.129.101
0204191eb9aa2c1e8a88f4dfc3898cef2324541a7e165c131e99b5132eb2fb4e
024f1241cafafa2e444fed0beee0ec230befac822d6f95ac4a3933ba2621dfec
054abf180fdc644020f1737db42fdb3804ae49d41bf502edd120a3cc374ae982
0615974c40d602afdbf9759533e352bc17b0458c85aad6694b1a1ad20659625b
0922becd70ef93b27d7ad5a41af2c07f9bb4d3d88a57f1a8a8b4e60de9723833
0a50d1534f59ca394df98f5ff416de7ec7030cc9d9be094b36a0cd8409857cbb
0b1d7f87f3ca4c8b4bd749b02b6ad71c930b7e306c752a2e2293d7b250b02e27
0c9cf152a0ad00d4f102c93c613c104914be5517ac8f8e0831727f8bfbe8b300
10d8d42d73a02ddb877101e72fbfa15a0ec820224d97cedee4cf92d571be5caa
11d45c8136f9f5241f07e9c981f8d12eda1a8cce5927544bc5d3b06d64331d72
121ed89eeab86e5bc8d7b732a3bbf0f1859557ae812d06bf2a25e052f9b29d01
18aa66c192cbef43a61b1398c292ae5c6c1d40d679428ee998b1c6bfaf61d75a
1e3ba3aa409e19e2e2d9d79be9a47a551bd37beb004df01eb6869c9e8c746fbe
277b9149f0a44d7f935b9cfa7df29a46bfc36f521699a5b29bd4360af023b2a2
28febcfe6f3b0525f68c197ceb75100c90740928443fac54524e8269b7650c5e
2907f2262c451fb32a936223ce50a28974d85bc1318e8b925f3e6ccd1b689c44
29c9837d879a61c89343a4961a24baec69825d8fb1da68bdaa329869596455c1
2adefcbc041e7d18fcf2d417879dc5a09997aa64d675b7a3c4b6ce33da13f3fe
2cd83d5a29914ad4797748d8e80fbc42c2131fbce9bbcdf2749a275fc7db875f
2d55d9b499f1c5f8cb3adfc26689a5da095ec931af789c2a4b8311551a5b2c20
2dd0eb5e44c81a864cd68e633a69701248b9298b0dc7eb2c75e67e2b1c19b4bc
2deed487901f9fc73c8b02aaf5b500584d36769f9991a4d2db8f56703d36a8a4
2dfe28cbdb83f01c940de6a88ab86200154fd772d568035ac568664e52068363
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4d37ca9b1304d98e10f98641d96625fd7923998079f9776231b5f1de4d31d381
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5a41d5ae816e1e23e92bf5cfa1398f313eec9bcc1ab9c877fc2746c3e5883f55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799aeb25cc0373fdee0e1b1db7ad6c2f6a0e058dfadaa3379689f583213190bd
7d7143305f657a0972e724c44906b43578dbbc2341e997eda6d3ab1e083c4f65
7e54c40f4f5b88d0ba12fa0adb2a881539f79702638ce31a0230f1f5423e785c
8337212354871836e6763a41e615916c89bac5b3f1f0adf60ba43c7c806e1015
861cb000a0fee5d6013ee8960565978057b24477a282607b9d6090397540cd91
876a0e291a934ab0621e9e4019feff8998540ca4edb32b03babe44f2650b9561
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8b51552f523ecd57ca4f82df5ab10610349f91cacb7c0f72d0290bed3cc37e4e
8b7e81fbc45289b45c12544587651ec84f9ad3ca299990605f76a22d741016f0
8c7ee0238fa5cd80a02ef9870a7fff498ef52097181cb73edb9219dc022fd919
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92aece70635db7a211ec0f3723ee5a8d720cbf10083ea5c6e742c66b4e210d44
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965cb53b7cf536e5913098def5f4f643d84ac9a915773e50fcc288aadf929b7b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www.genesys.com Open in urlscan Pro 2606:4700:10::6816:d98 Public Scan

Summary

urlscan.io Verdict: No classification

Domain & IP information

Screenshot Live screenshot Full Image

Page URL History Show full URLs

Detected technologies

Page Statistics

157 Requests

99 %HTTPS

47 %IPv6

29 Domains

38 Subdomains

33 IPs

6 Countries

1715 kBTransfer

5934 kBSize

11 Cookies

10 Outgoing links

Page URL History

Redirected requests

157 HTTP transactions Everything HTML Script AJAX CSS Image Expand all 2 data transactions

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www.genesys.com Open in urlscan Pro
2606:4700:10::6816:d98 Public Scan

Screenshot
Live screenshot

Full Image

157
Requests

99 %
HTTPS

47 %
IPv6

29
Domains

38
Subdomains

33
IPs

6
Countries

1715 kB
Transfer

5934 kB
Size

11
Cookies

157 HTTP transactions
2 data transactions