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Banking & Finance
Home » Business and Financial Times » Thu 05th Oct, 2023 » ADB celebrates
customers
ADB CELEBRATES CUSTOMERS
ADB celebrates customers
Business and Financial Times
Thu 05th Oct, 2023 12:00
The Agricultural Development Bank (ADB) PLC celebrates Customer Service Week
with a commitment to foster customer-centricity and enhance the bond between the
Bank and its customers.
In a distinctive move, senior figures from the Bank including the Managing
Director, other Top Management Officials, Heads of Departments, and Area
Managers and their Assistance are taking on direct roles as customer service
officers at various branches of the Bank. The additional roles, which are
scheduled to be a regular activity, are intended to create another platform for
direct interaction between senior management and customers.
The Managing Director of the Bank, Alhaij Alhassan Yakubu-Tali indicated that
the Customer Service Week celebrations are an important occasion that constantly
reminds us about the value of our customers. “It gives us an added opportunity
to interact with our valuable customers and to receive feedback that will help
shape our operations and also help our customers grow,” he said.
“The Customer Service Week also provides a platform that enables us to
constantly engage our customers and delve into discussions that will shape the
way we move forward together. We will continue to seize the opportunity to
foster partnerships that are not only mutually beneficial but also truly
transformative,” he added
Alhaji Alhassan Yakubu-Tali also highlighted the Bank’s role in promoting
customer convenience through the deployment of technology to enhance service
delivery. He indicated that measures were being put in place by the Bank as part
of its transformational agenda to provide secure payment solutions.
“As part of our transformational agenda, the Bank is leveraging technology
towards improving our digital and all our banking segments in order to enhance
convenience and service delivery,” he reiterated.
Key among the transformational agenda is the deliberate action to ensure
constant review of existing products of the Bank and introduction of new ones to
meet the end-to-end banking needs of our customers. “The Bank reintroduced the
ADB Pay Day Plus Salary Advance and ADB Quick Purchase to expand the Consumer
Loan portfolio of the Bank to enable us better serve different target audience,”
he said. “All other products of the Bank are also being regularly reviewed to
meet the ever changing needs of our cherished customers”, he added.
Alhaji Yakubu-Tali stated that as the People’s Bank, the theme for this year’s
celebrations, which is “Team Service,” resonates deeply with our commitment to
placing the customer at the heart of all our operations.
He pointed out that the Bank is focused on being intentional in the quality of
service delivery, adding that modernized banking techniques are being deployed
to deliver a differentiated experience to customers across all service touch
points.
“By embracing modernized banking techniques, we will not only meet but exceed
customer expectations and redefine customer experience,” he stated.
With the diverse needs of customers today, Alhaji Yakubu-Tali emphasized that
ADB PLC is well positioned to cater for their needs by focusing on the
development of innovative products and services to enhance service delivery,
elevate customer satisfaction, and expand our presence in the market.
The Customer Service Week celebrated annually all over the world, recognizes the
importance of customer service and seeks to show appreciation to customers for
their invaluable trust in us as well as to staff who serve and support customers
with the highest degree of care and professionalism.
The Bank’s activities for this year’s Customer Service Week include sales
activation exercises, customer visitations, food bazaars, health walk, and
games.
The post ADB celebrates customers appeared first on The Business & Financial
Times.
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Related Items Banking & Finance News Agricultural Development Bank (ADB) PLC
Banking & Finance
Thu 05th Oct, 2023 12:00
Business and Financial Times
Related Items Banking & Finance News Agricultural Development Bank (ADB) PLC
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