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BILLING FAQS

IMPORTANT NOTE: By placing an order with Masters In Trading, you are agreeing to
our Terms and Conditions and Privacy Policy.


CREDIT CARD STATEMENT

What will a Masters In Trading charge look like on my billing statement?
If your credit card statement shows a recent charge from
“MIT*MASTERSINTRADING.COM” or “MASTERSINTRADING.COM”, it signifies you recently
signed up for one of our investment services or a recurring charge from an
automatic renewal occurred using a Visa, MasterCard, Discover or American
Express.

If you did not make such a purchase, or do not recall having a purchase history
with Masters In Trading, please contact our Customer Service agents at
800-304-5601.

I don’t recall ordering a particular publication from Masters In Trading. What
do I do?
You may have received a free trial to a service in our network when you
purchased a service in our network or due to a closure of another service in our
network.

Masters In Trading subscriptions are set to auto-renew by default. It’s possible
the charge you’re seeing is for the additional term to continue the service. If
you have a premium membership that does not expire, the charge would be the
small annual maintenance fee that is charged to remain a member.

If you are still unsure or have questions, please contact our Customer Service
agents at 800-304-5601.

How do I remove my subscription from automatic renewal?
You may turn your renewal off for your Masters In Trading membership at any time
online by first logging into your account. From this page, on your computer,
click on the blue LOG IN button at the top right. Once logged in, click the blue
person icon in the upper right hand corner. Then click MY ACCOUNT from the
dropdown options. On the next screen, click the My Subscriptions button on the
left hand side. From there you can turn off renewal or cancel your subscription.
The original terms of agreement regarding cancelation will still be honored via
the online self-service tool.

When will I be charged for my automatic renewal?
When you are charged can vary based on the length of your subscription: annual,
quarterly or monthly.

For annual, bi-annual, and quarterly subscriptions: You will be notified by
email one month before the automatic renewal occurs. If we do not hear from you
before it is due to renew, and therefore there are no changes made to your
account, your credit card will charged.

For monthly subscriptions: Your credit card will be charged on the current month
it is set to expire.

What is my refund policy?
Our billing and offer terms are outlined on the original form you filled out
before becoming a subscriber. Many of our subscriptions are Non-Refundable, so
please make sure you are aware of your specific policy.

If you have questions regarding the details of your specific billing and offer
terms, please email Customer Service at support@mastersintrading.com with the
subject, “What are my billing and offer terms?” You may also inquire by calling
800-304-5601.

How can I cancel my Masters In Trading subscription?
You can cancel your Masters In Trading membership at any time online by first
logging into your account. From this page, on your computer, click on the blue
LOG IN button at the top right. Once logged in, click the blue person icon in
the upper right hand corner. Then click MY ACCOUNT from the dropdown options. On
the next screen, click the My Subscriptions button on the left hand side. From
there you can turn off renewal or cancel your subscription. The original terms
of agreement regarding cancelation will still be honored via the online
self-service tool.

If you are using your mobile device right now, from this page, tap on the menu
at the top left of your screen so the navigation menu slides out. Tap on the
blue LOG IN button from that menu. Once logged in, tap on the menu at the top
left of your screen so the navigation menu slides out again. Tap on the MANAGE
ACCOUNT option from that menu and proceed as outlined above.

If I am due a refund, how and when will my money be returned to me?
Any refund due will be returned in the form of the original payment. If you paid
for your service with a credit card you will see a credit on your statement in
7-10 business days after cancellation. If you paid with a check, a check refund
will be mailed to you within two-three business weeks.

I want to unsubscribe from my Masters In Trading service. What do I do?
To unsubscribe, contact Customer Service by using the “Contact Us” page from the
website of the service that you are a member of.


SALES TAX

Masters In Trading is required to collect sales tax for orders of some
publications placed by residents in certain states in which we do business.
Different states have different requirements and their laws may require that we
collect sales tax on certain types of products that we sell.

We believe the information below to be accurate as published. Subsequent
regulations, or revisions to current tax laws may affect the accuracy of the
answers provided.

For what states do you collect sales tax?
Masters In Trading collects sales tax in these states: Alabama, Arkansas,
Arizona, California, Colorado, Connecticut, Washington DC, Georgia, Hawaii,
Iowa, Idaho, Illinois, Indiana, Kentucky, Louisiana, Massachusetts, Maryland,
Maine, Michigan, Minnesota, Missouri, North Carolina, North Dakota, New Jersey,
New Mexico, Nevada, New York, Ohio, Pennsylvania, Rhode Island, South Carolina,
Texas, Utah, Virginia, Vermont, Washington, Wisconsin.

Canadian orders are subject to GST and HST.

How is sales tax calculated?
Sales tax is calculated on the total selling price of your order based on the
state’s tax rate and requirements. Total selling price will likely include any
shipping fees.

Am I exempt from sales tax if I am not a resident of any of the states listed?
Not necessarily. U.S. state and local jurisdictions generally impose a use tax
on taxable products a consumer purchases from out-of-state vendors when the
vendor has not collected the tax. Therefore, you may be responsible for
reporting and remitting your state’s use tax directly to your state’s tax
agency.

As with sales tax, use tax is governed by state law and the specifics can vary
greatly from state-to-state. Therefore, we urge you to contact your state or
local tax agency or your tax advisor on your use tax obligations.

Do I have to pay tax if I am not a U.S. resident?
You may have to pay tax depending your country’s state and local tax rules.

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