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VB Event


VERMONT ELECTRIC IS HELPING POWER THE STATE WITH A LOW-CODE APP BUILDING
PLATFORM

VB Staff
October 13, 2021 10:30 AM
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Were you unable to attend Transform 2022? Check out all of the summit sessions
in our on-demand library now! Watch here.

--------------------------------------------------------------------------------



At VB’s Low-Code/No-Code Summit, the discussion centered around the way no-code
solutions are enabling enterprise agility in revolutionary ways, changing the
dynamics coding, from how we write it to who can develop applications. One
session revealed how low code literally helps power the state of Vermont.

Vermont Electric Power Company (VELCO) uses a number of internal apps for its
employees and contractors, explained Jarrod Harper, application developer and
integrator with the Vermont Electric Power Company. They’re primarily designed
to assist field personnel to help keep them safe in the field and to track their
locations in the event of an accident or an injury. They turned to Volt MX to
help them migrate their existing apps and build out a new set of applications
based on requests from employees and updates and improvement requests from
contractors.

1
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Summit Cloud in a Web 3.0 World How Edge computing drives platforms that
converge the needs of IT, Ops, and Developers_Landscape
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Summit Cloud in a Web 3.0 World How Edge computing drives platforms that
converge the needs of IT, Ops, and Developers_Landscape


The major technical challenge was integration, bringing in data from third-party
APIs like weather and from SQL servers, Harper said. They were also integrating
that data with the GIS web mapping platform used in the control center. The
system and the applications needed to work seamlessly together, and the Volt MX
platform by HCL Software gave them the low-code solution and partnership
opportunity they needed.

“We have a studio process, where we bring customers in to talk about their
unique business problems and then help them navigate to the art of the
possible,” said Andrew Manby, VP of product management at HCL Volt MX. “Jarrod,
I would say, is pretty typical of most customers. They have a vision, and once
they get to grips with the tool and the experience, what we want to do is
shorten that period of time to enable them to see, this is what you could
actually build, and then help them with their first application. Then we can
keep helping them with education or mentoring to enable them to build the second
or the third app.”


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On the human side, the challenge for VELCO with their apps has always been
adoption, and asking their people to work differently, Harper explained. His
team had to prove to their personnel and their contractor resources that logging
in to the crew tracking app every day really was intended to improve their
situational awareness and their safety while working in the field. Within 18
months to two years, they saw a 75 to 80% adoption of their new mobile apps by
field personnel, and upwards of 95% adoption by contractors.

“It’s good that they’re seeing the value of what we’re able to produce, and the
quick turnaround that we can achieve with our low code/no code platform, with
Volt MX,” Harper said.

In fact, that speed became essential at the start of the pandemic, when the
company’s human resources and safety department reached out to the application
development team for a way to better manage the required daily health
screenings.

Within 60 hours of total development time, which spanned approximately four days
from the time they were contacted, they delivered a fully functioning mobile web
application, he said.


INSIDE THE VOLT MX PLATFORM

Aimed at professional developers, the Volt MX platform also allows companies to
bring all of their standard best practices around DevOps and testing to bear, as
well as bring in advanced capabilities and sophisticated technology into the
application in a much easier way, explained Manby.

One of VELCO’s current applications in development requires some heavy math to
run some models, and while Javascript is a good programming tool, it doesn’t
have a robust math engine. They purchased a product that allows them to build
math models which can be deployed as a REST API. The user simply clicks their
“Generate Ratings” button for a particular piece of equipment in the system, and
the request is managed seamlessly. Volt Foundry sends the request to the math
engine, the results of the math is sent back as a . JSON response that’s
integrated into the app seamlessly. And it’s efficient. The old app, based in
Foxboro, would take more than a minute to run some calculations. Right now,
those calculations have gone down to around 15 seconds.

“The customer, the user of the app, it doesn’t really matter to them where the
math is happening as long as the answer is correct,” Harper said. “The
performance improvements, the way the user is interacting with the app now, it’s
so much better. It’s vastly improved. Our customers are really enjoying what
they’re seeing out of the product we’ve developed.”


WHY LOW-CODE/NO-CODE?

There are two major drivers for the adoption of no-code/low code solutions, said
Andrew Manby, VP of product management at HCL Volt MX.

From a technology standpoint, many customers are looking for acceleration, Manby
explained. The CIO and the CTO are looking for the technology to build solutions
that help them engage with customers, employees, or business partner channels,
and to develop, build, and deploy their app quickly, whether it’s the first or
the fifteenth. On the business side, CMOs and VPs are looking for new and
innovative ways to express their brands, and to differentiate the company in the
experience they provide to their key stakeholders.

“Using technology like this, whether you’re engaging with an employee, a
contractor, or an end customer, there are lots of things you can do to make that
experience exciting,” he said.

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