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     * eGain for Avaya
     * eGain for Cisco
     * eGain for Google’s Business Messages
     * eGain for Microsoft Dynamics CRM
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 1. Home/
 2. eGain Knowledge for Salesforce


EGAIN KNOWLEDGE FOR SALESFORCE

eGain for Salesforce integrates eGain’s award-winning AI, knowledge management,
and customer engagement apps with Salesforce CRM





BIG TRENDS IN CX

Inconsistent answers across channels, lack of knowledge among agents (and
websites) are top customer service pain points
Forrester consumer survey
89% of companies believe CX is their main basis for competition
Gartner



CONTACT US


KNOWLEDGE MANAGEMENT FOR SALESFORCE



Contact center agents are able to quickly resolve a broad range of customer
queries using eGain’s AI Knowledge by clicking the Solve Button™ from within
Salesforce. Likewise, agents on eGain’s digital-first desktop are able to view
customer profiles and context from Salesforce from within eGain.


360-DEGREE CUSTOMER VIEW



Omnichannel interactions are recorded end-to-end in eGain and Salesforce for a
360-view. Customer profiles stored in Salesforce can also be leveraged from
within eGain for multichannel engagement.


IMPROVED EXPERIENCES



Businesses experience up to 37% improvement in FCR, 30-point improvement in NPS,
and 50% reduction in training time with the solution.


CUSTOMER SUCCESS



Clients love the ease and efficacy of eGain omnichannel knowledge guidance
capability layered on their Salesforce CRM system of record.



 * A Fortune 500 financial services client uses eGain for Salesforce to handle
   customer queries such as account management, chargebacks, reports, tax
   statements, and troubleshooting. The client has also launched personalized
   customer self-service portals with profiled knowledge and AI guidance.
 * A high-growth SaaS provider uses eGain for Salesforce to answer customer
   questions pertaining to benefits enrollment and changes. Since deploying
   eGain for Salesforce, they have seen a 60% improvement in agent confidence,
   67% improvement in AHT, and 62% improvement in answer consistency.


OFFER: EXPERIENCE THE INTEGRATION IN A RISK-FREE WAY



Have you heard of our popular free production pilot program, Innovation in 30
Days™?  Sign up today to see in action how eGain AI + Knowledge can enhance your
Salesforce deployment.
Sign up for a 30-day pilot of eGain for Salesforce


RESOURCES

Case Study: Hyper-growth SaaS company transforms customer and agent experience
with Knowledge Hub



eGain launches AI-guided knowledge solution for omnichannel engagement in the
Salesforce ecosystem



Forbes The missing ingredient in digital transformation targeting customer
engagement



Knowledge base software



eGain Knowledge Hub™ for Salesforce – Top-rated AI knowledge management platform



eGain launches AI-guided knowledge solution for omnichannel engagement in the
Salesforce ecosystem



Forbes The missing ingredient in digital transformation targeting customer
engagement



Knowledge base software



eGain Knowledge Hub™ for Salesforce – Top-rated AI knowledge management platform



Case Study: Hyper-growth SaaS company transforms customer and agent experience
with Knowledge Hub



Forbes The missing ingredient in digital transformation targeting customer
engagement



Knowledge base software



eGain Knowledge Hub™ for Salesforce – Top-rated AI knowledge management platform



Case Study: Hyper-growth SaaS company transforms customer and agent experience
with Knowledge Hub



eGain launches AI-guided knowledge solution for omnichannel engagement in the
Salesforce ecosystem



Knowledge base software



eGain Knowledge Hub™ for Salesforce – Top-rated AI knowledge management platform



Case Study: Hyper-growth SaaS company transforms customer and agent experience
with Knowledge Hub



eGain launches AI-guided knowledge solution for omnichannel engagement in the
Salesforce ecosystem



Forbes The missing ingredient in digital transformation targeting customer
engagement



eGain Knowledge Hub™ for Salesforce – Top-rated AI knowledge management platform



Case Study: Hyper-growth SaaS company transforms customer and agent experience
with Knowledge Hub



eGain launches AI-guided knowledge solution for omnichannel engagement in the
Salesforce ecosystem



Forbes The missing ingredient in digital transformation targeting customer
engagement



Knowledge base software





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