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 1. SAP Support Portal Home


CONTACT US

 * Contact CIC
 * Contact SAP Product Support
 * Additional Resources
 * Other Support Websites


CONTACT US


USE ONE OF THE SUPPORT PATHS BELOW TO REQUEST ASSISTANCE FROM SAP





CONTACT CUSTOMER INTERACTION CENTER

FOR NON-TECHNICAL ASSISTANCE



The Customer Interaction Center is available 24 hours a day, 7 days a week, 365
days a year. CIC provides a central point of contact for queries such as
existing incidents, SAP ONE Support Launchpad & SAP for Me navigation, S-user ID
& Universal ID. If you have any questions about these or other support topics,
please do not hesitate to contact CIC.

To learn more about SAP Support, please review Getting the Most From Your
Support.




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The Customer Interaction Center can:



 * Assist with Incident Management such as incident creation, updates on
   existing incidents, adjust priority on incidents, incidents escalations
 * Guide you through all of the support resources in the SAP ONE Support
   Launchpad
 * Assist with User Management such as S-Users management, authorization
   inquiries or password reset help



 * Locate your licensed software from the Download Center
   
 * Provide assistance with License Keys request questions, creation or deletion
   of systems
 * Request a remote service on your behalf, and confirm all prerequisites, to
   ensure a successful service booking





 * Deliver live Support Webcasts - register for a live session or watch our
   replays on demand. Find out more about our Support Webcast Series
 * Help with the transition to SAP for Me




CONTACT SAP PRODUCT SUPPORT

FOR TECHNICAL ASSISTANCE

If you are experiencing an issue with the functionality of your SAP solution,
and you are unable to find a solution using the SAP Support Knowledge Search,
you can use any of the following channel (click on the links below to learn more
about each channel):




Start an Expert Chat*

Learn more on Expert Chat



*Choose 'New Incident (unreported issue)' to be directed to a Product Support
expert. The other options will connect you with CIC.



Schedule an Expert

Learn more on Schedule an Expert



Ask an Expert Peer

Learn more on Ask an Expert Peer



Submit an Incident

Learn more on incident submission

Learn more on Incident Solution Matching



Or use SAP Built-In Support if your SAP solution is already supported. Learn
more on SAP Built-In Support




ADDITIONAL RESOURCES

SAP HELP PORTAL


Search Product Documentation

SAP COMMUNITY


Collaborate with Experts & Peers

CONTRACTUAL QUESTIONS


Submit your Question

SUPPORT PORTAL FEEDBACK


Provide Feedback


OTHER SAP SUPPORT WEBSITES

For acquired companies, additional support information is available on our
Acquired Companies support page.



SAP ARIBA

Support for Ariba customers (buyers) can be found on Ariba Connect.



Ariba Connect

 

For Ariba end-user support and suppliers:

Contact Ariba Support
Self-help Support Resources



SAP FIELDGLASS

Review the contact options to work with the multilingual Fieldglass application
support team.

Application Support

SAP CONCUR

Authorized support contacts please use the support contact number that was
provided. For general inquiries please:

Contact Support

QUALTRICS SUPPORT

Qualtrics customers can use the Qualtrics support website.

 

Qualtrics Support
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