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PROMOTED ARTICLES

 * How to locate Sidekick 2 Log File
   
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 * How to Troubleshoot Connection Errors Between Sidekick 2 and an iPad, Laptop,
   or MacBook
   
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KNOWLEDGE BASE


USER GUIDES


EKAHAU CLOUD

 * Ekahau Optimizer Project Requirements
 * Restore a deleted project from Cloud Insights


EKAHAU AI PRO

 * Access Point and Antenna Release Notes
 * Creating Ekahau Cloud Account/Registration of License
 * URLs and ports required for Ekahau software installation
 * One-Click Reporting
 * Main Components of the User Interface
 * New UX Experience & Workspaces
 * See all 47 articles


EKAHAU SIDEKICK

 * How to connect the Sidekick to your mobile device
 * 6GHz support for measured networks + Sidekick 2


EKAHAU SURVEY

 * How to transfer a project from Cloud to Sidekick in Ekahau Survey


EKAHAU ANALYZER

 * EKAHAU ANALYZER GUI INTRODUCTION


AI PRO ONLINE

 * Take full advantage of AI tools in AI Pro Online.
 * Product Datasheet: Ekahau AI Pro Online
 * AI Pro Online FAQ
 * Introduction to AI Pro Online
 * Design your network based on floor maps
 * Design your network based on survey
 * See all 8 articles


PRIVATE 5G

 * Getting started
 * Supported technologies for private 4G/5G network planning
 * Analyzing your private 4G/5G network plan


TROUBLESHOOTING


EKAHAU CLOUD

 * Manually upload AI Pro projects to Cloud Insights via Web UI


EKAHAU AI PRO

 * Missing Access Points and/or Antennas in AI Pro
 * Using AI Pro 11.6.1 from a standard Windows user profile (non-Admin) &
   Sidekick only.exe
 * View and log out of your active devices linked to AI Pro
 * Map Import Issues and Specifications
 * Can't open project file in AI Pro
 * How to retrieve the log files from Ekahau Pro on Windows machines
 * See all 13 articles


EKAHAU SIDEKICK

 * How to locate Sidekick 2 Log File
 * How to Troubleshoot Connection Errors Between Sidekick 2 and an iPad, Laptop,
   or MacBook
 * How to do soft reset to Sidekick 2
 * How to do Factory Reset for Sidekick 2
 * Sidekick/Sidekick 2 connections to devices iPad and Android
 * Sidekick not detected on a Macbook
 * See all 7 articles


AI PRO ONLINE

 * Project Requirements for AI Pro Online


DOCUMENTATION - EKAHAU AI PRO


EKAHAU AI PRO OVERVIEW

 * Introducing Workspaces
 * Introducing Map View
 * Selecting Visualizations
 * Surveys-list Overview
 * Building View
 * Mini Status Views
 * See all 8 articles


HOW TO GET STARTED WITH EKAHAU AI PRO

 * Adding Maps and Setting the Scale
 * Saving your projects: Ekahau Cloud, Local or Sidekick
 * Defining Network Requirements
 * Defining Capacity Requirements


DESIGNING A WI-FI NETWORK

 * Designing Wi-Fi Networks with Ekahau AI Pro
 * Duplicating Maps with Similar Layouts
 * CAD Import or Wall Outlining Wizard (WOW)
 * Drawing the Walls Manually
 * Accurate attenuation values with Wall Calibration Tool
 * Drawing Holes in the Floor
 * See all 10 articles


CONDUCTING SURVEYS ON YOUR NETWORK

 * Ekahau Sidekick 2 Battery Life
 * Spectrum Analysis Surveys
 * Configuring Passive Surveys
 * Performing the Validation Site Surveys
 * Cooperative Survey Work: Merging Two Projects as One
 * Detailed Analysis with Inspect-workspace
 * See all 8 articles


ANALYZING WI-FI COVERAGE & PERFORMANCE

 * Working with the Visualizations
 * Visualization Options
 * Visualization Views
 * Different Survey Methods vs. Visualizations
 * Visualization Statistics
 * View modes and RSSI offsets


TROUBLESHOOTING THE MOST COMMON WI-FI PROBLEMS

 * Troubleshooting Wi-Fi Problems with Live-workspace


ONE-CLICK REPORTING AND IMAGE EXPORT

 * Exporting Images


TEMPLATE REPORTING

 * Example Report Templates
 * Introduction to Template Reporting
 * Loop Tags
 * Visualization Tags
 * Visualization Legend Tag
 * Visualization Statistics Tag
 * See all 9 articles


CISCO PRIME INTEGRATION

 * How to import the Ekahau project files into Cisco DNA Center
 * Importing Floor Maps from Cisco Prime
 * Exporting Projects to Cisco Prime
 * Importing the Project into Cisco Prime


ADDITIONAL INFORMATION

 * Ekahau AI Pro Quick Guide
 * Ekahau ePerf Server


FREQUENTLY ASKED QUESTIONS

 * Ekahau Product Download sites
 * Introduction Of Design Workspace
 * How access "Survey Inspector" in Ekahau AI Pro?
 * How to locate or clear surveyed access point on the map
 * How to Manually Combine Surveyed Radios
 * AP-on-a-Stick Surveys - why & when to use them?
 * See all 10 articles


KNOWLEDGE BASE - EKAHAU PRIVATE 5G (BETA)


GENERAL

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KNOWLEGE BASE - EKAHAU AI PRO


NETWORK DESIGN

 * How to adjust the existing wall materials and create new wall types in Ekahau
   AI Pro
 * How to Change Transmit power of Access Point for Planning


NEW FEATURES

 * Using Reflections & Diffractions accuracy option
 * Things to account for when planning for 6GHz with AI Pro
 * How to use the Inspect workspace
 * Changing My APs in custom report template to color marked APs
 * Channel planner - Selecting right options for your channel plan
 * How to simulate rip-and-replace scenario of your current network with Network
   simulator
 * See all 9 articles


FAQ

 * Can Ekahau AI Pro run on ARM-system
 * Pro compatibility version for files created with iOS Survey 2.2 
 * Ekahau AI Pro FAQ


KNOWLEDGE BASE - EKAHAU SURVEY


TROUBLESHOOTING

 * How to pull out working directories from survey app.
 * Download Ekahau Analyzer
 * Upload/Sync failed to the cloud from my iPad/iPhone
 * Ekahau Survey App not working correctly
 * How to get log files from the iPad or iPhone


ANALYSIS

 * How Do I See Signal Coverage for One AP


SITE SURVEY

 * How to add a Photo or Notes on Ekahau Survey app for the iPad or iPhone
 * Auto-Pilot Feature iPad/iPhone
 * How do I import a map using the iPad app?


COMMON TOPICS

 * Just Go Survey BETA
 * Auto-Pilot Supported Devices
 * Ekahau Survey doesn't see my Sidekick when connected on the iPad
 * USB adapters for Sidekick to use with Ekahau Survey for iPad
 * How many iPad's can be logged into the Cloud account
 * Ekahau Survey GUI Introduction


KNOWLEDGE BASE EKAHAU CLOUD


COMMON TOPICS

 * Ekahau + HPE Aruba Central Dashboard Integration How-To Guide
 * Ekahau + Juniper Mist Dashboard Integration How-To Guide
 * Ekahau + Cisco DNA-C Dashboard Integration How-To Guide
 * Ekahau Zero-Touch Meraki Dashboard Provisioning How-To Guide
 * How to import Ekahau data into the Cisco Catalyst Center
 * How to delete Cloud projects on Ekahau Insight/Ekahau Cloud (New)
 * See all 10 articles


FILE SHARING

 * How to share Cloud projects on Ekahau Insight?
 * Ekahau Insight - How to create a shareable link?
 * How to share projects on Ekahau Cloud?
 * Sharing Projects on EkaCloud


KNOWLEDGE BASE - EKAHAU CAPTURE


GETTING STARTED

 * Sidekick seen in Ekahau Pro but not in Ekahau Capture
 * Getting Started Guide
 * Main Window Overview
 * Configuring Single and Multi-Channel Captures


DOCUMENTATION - EKAHAU PRO


INTRODUCTION

 * Overview
 * Ekahau Pro Features
 * Technical Support
 * Backward Compatibility
 * Check for Updates
 * *NEW* Ekahau AI Pro Documentation & Features *NEW*


INSTALLATION

 * How To Install Sidekick Strap
 * Supported Wi-Fi Adapters
 * How to Install


DESIGN, DEPLOY, AND TROUBLESHOOT WI-FI NETWORKS

 * Duplicating Maps with Similar Layouts


USER INTERFACE OVERVIEW

 * Map View
 * Planning and Survey Tabs
 * Selecting the Visualizations
 * Toolbar
 * The Surveys List
 * The Building View
 * See all 9 articles


STARTING TO WORK WITH EKAHAU PRO

 * Adding Maps and Setting the Scale
 * Defining Network Requirements
 * Defining Capacity Requirements
 * Saving your project - Ekahau Cloud, Local or Sidekick


DESIGNING A WI-FI NETWORK

 * Designing Wi-Fi Networks with Ekahau Pro
 * Tools for Modeling the Environment
 * Wall Outlining Wizard (WOW)
 * Drawing the Walls Manually
 * Customizing Wall Materials
 * Drawing Holes in the Floor
 * See all 10 articles


VALIDATION SITE SURVEYS

 * Configuring Passive Surveys
 * Spectrum Analysis Surveys
 * Performing the Validation Site Surveys
 * Cooperative Survey Work: Merging Two Projects as One
 * Detailed Survey Analysis with Survey Inspector


ANALYZE WI-FI COVERAGE AND PERFORMANCE

 * Working with the Visualizations
 * Visualization Options
 * Visualization Views
 * Different Survey Methods vs. Visualizations
 * Visualization Statistics
 * View modes and RSSI offsets


TROUBLESHOOT MOST COMMON WI-FI PROBLEMS

 * On-Spot Troubleshooting with RTFM, the Real-Time Frequency Monitor


REPORTING AND EXPORTING

 * Reporting Options in Ekahau Pro
 * Exporting Images
 * Survey Statistics


TEMPLATE REPORTING

 * Introduction to Template Reporting
 * Loop Tags
 * Visualization Tags
 * Visualization Legend Tag
 * Visualization Statistics Tag
 * Picture Note Image Tag
 * See all 9 articles


CISCO PRIME INTEGRATION

 * How to import the Ekahau project file into Cisco DNA Center
 * Exporting the Project to Cisco Prime File Format
 * Importing the Project into Cisco Prime


ADDITIONAL INFORMATION

 * Ekahau Pro Quick Guide
 * Ekahau ePerf Server


VERSION HISTORY

 * What's New in Ekahau Site Survey 9.0


CONTACT US

Contact Technical Support
support.ekahau.com (AI Erika answers your questions 24/7). You can also email us
at support@ekahau.com, open a new case with new request button or call the
toll-free number +1 (877) 607-8777. Our Customer Support team is available
Monday through Friday (except Ekahau, Inc/OY holidays).
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right corner of your screen.
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© Ekahau Customer Support

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Connect, Ekahau Sidekick, and Ekahau
University are among the registered trademarks of Ekahau, Inc. and may not be
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