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Effective URL: https://clean.marriott.com/
Submission: On August 22 via api from BE — Scanned from DE
Effective URL: https://clean.marriott.com/
Submission: On August 22 via api from BE — Scanned from DE
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Stay Tours & Activities Deals & Packages Our Brands About Marriott Bonvoy
TRAVEL WITH CONFIDENCE DURING COVID-19
We are closely monitoring the Centers for Disease Control and Prevention and
World Health Organization's statements regarding the novel coronavirus
(COVID-19) cases and following guidelines from these agencies and the local
health departments.
The wellbeing of our guests and associates is of paramount importance (updated
June 3, 2022).
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Terms & Conditions
COMMITMENT TO CLEAN
AS WE WELCOME YOU BACK TO OUR HOTELS AROUND THE WORLD, WE ARE COMMITTED TO
PROVIDING YOU WITH A SAFE ENVIRONMENT THAT ALIGNS WITH EXPERT PROTOCOLS FOR
WORKING TO DEFEAT COVID-19. CONSISTING OF IN-HOUSE AND OUTSIDE EXPERTS IN FOOD
AND WATER SAFETY, HYGIENE AND INFECTION PREVENTION, AND HOTEL OPERATIONS, OUR
MARRIOTT CLEANLINESS COUNCIL IS REDEFINING OUR CLEANING AND SAFETY STANDARDS. WE
WILL ACTIVELY MONITOR AND EVOLVE OUR SOLUTIONS TO ENSURE A CONTINUED FOCUS ON
THE HEALTH AND SAFETY OF OUR GUESTS AND ASSOCIATES.
WHEN GUESTS CHECK INTO MARRIOTT'S HOTELS OVER THE NEXT FEW MONTHS, THEY WILL
NOTICE A NUMBER OF ADDITIONS TO THE COMPANY'S REGIMEN DESIGNED TO SET AN EVEN
HIGHER STANDARD OF CLEANLINESS FOR THE HOTELS. SPECIFIC AREA OF FOCUS INCLUDE:
FACE COVERINGS
Providing a safer environment for our guests and associates is a top priority.
For the U.S. - fully vaccinated guests are no longer required to wear face
coverings or social distance in indoor or outdoor areas of the hotel, unless
required by local law. Face coverings for Associates are optional unless located
in a jurisdiction with a CDC-designated community-level of “High”.
For Canada, face coverings are optional for guests in jurisdictions where face
coverings are not required to be worn indoors. All associates in Canada will
continue to be required to wear face coverings.
For Caribbean and Latin America, face coverings are required for guests and
associates in all indoor public areas.
SURFACE AREAS AND PUBLIC SPACES
In public spaces, the company has added to its already rigorous cleaning
protocols, requiring that surfaces are treated with hospital-grade disinfectants
and that this cleaning is done with increased frequency. In guest rooms,
Marriott has added to its detailed cleaning practices, requiring all surfaces to
be thoroughly cleaned with hospital-grade disinfectants. In the US, wipes will
be available upon guest request at the front desk or retail outlets.
These new enhanced cleaning technologies including optional use of electrostatic
sprayers to sanitize surfaces throughout the hotel. We are using air purifying
systems that are effective against viruses in the air and on surfaces. Learn
more about our partnership with Ecolab and their products.
GUEST CONTACT
To help alleviate the risk of COVID-19 transmission through person-to-person
contact, Marriott will be using signage where appropriate to remind guests of
updated protocols in accordance with public health guidance and local
jurisdiction requirements. The company is working with supply chain partners to
make personal protective equipment available to associates. You'll see more hand
sanitizing stations around Marriott's hotels - near the entrances and front
desks, elevator banks and fitness and meeting spaces.
FOOD SAFETY
At Marriott, food handlers and supervisors are trained on safe food preparation
and service practices. The company's food and beverage operations are required
to conduct self-inspection using its food safety standards as guidelines, and
compliance is validated by independent audits. Marriott is also enhancing
sanitation guidelines and training videos for associates that include hygiene
and disinfecting practices. In addition, the company is modifying its
operational practices for in-room dining and designing new approaches to
buffets.
Contactless Services Best Rate Guarantee Flexible Cancellation For Our Members
In Our Community
LESS CONTACT. MORE CONVENIENCE.
These are unprecedented times, so we’re going to unprecedented lengths to
welcome you safely. From check-in to check out, we’ve reimagined your stay with
us to reduce contact and increase your comfort. These services are made easy
through the Marriott Mobile App.
Download the app now:
MOBILE CHECK-IN
Exclusively for Marriott Bonvoy Members. Precheck-in through the app for an
expedited arrival. You’ll get a notification when your room is ready. Then
quickly stop at the front desk to pick-up your keys and swipe your credit card.
Not a Member? Join at no charge.
WEB CHECK-IN
This perk is for Members and nonmembers. With Web Check-in, you’ll get a room
ready notification delivered via sms or email. Then just stop at the desk to
pick-up your keys and swipe your credit card.
MOBILE KEY
Exclusively for Marriott Bonvoy Members. The app can act as your room key,
allowing you to go straight to your room without stopping at the desk.
(Available at an increasing number of hotels.)
Not a Member? Join at no charge.
OTHER CONTACT LITE SERVICES
As a Marriott Bonvoy Member, you can use the app to order dinner to your room,
LIVE chat with associates, and get amenities brought to your door.
Not a Member? Join at no charge.
BEST RATE GUARANTEE
There are few guarantees in life.
But our Best Rate Guarantee is one of the best. It assures that you'll always
get the best rate available when you book directly with Marriott®.
HERE'S HOW IT WORKS:
1.
Make a reservation using any official Marriott reservation channel
(Marriott.com, Marriott Bonvoy App, Customer Engagements Centers, or directly
with a hotel).
2.
If you find a lower rate for the same hotel, same room type, and same
reservation dates on a non-Marriott website or non-Marriott Bonvoy app
("Comparison Rate") you may submit a Best Rate claim.
3.
If we approve your claim, we'll match the Comparison rate AND give you your
choice of either an extra 25% discount on the room (20% discount on Design
Hotels) OR give you 5,000 Marriott Bonvoy Points.
Learn More
FLEXIBLE CANCELLATION
At Marriott International, we want you to plan your travel with confidence. We
know that things happen unexpectedly, and you may need to adjust your plans.
That’s why we offer flexible cancellation options to give you reassurance when
booking your next stay with us.
FOR ALL MARRIOTT INTERNATIONAL HOTELS WORLDWIDE, RESERVATION POLICIES ARE AS
FOLLOWS:
For guests making new reservations directly with Marriott International for
arrival dates on or after September 1, 2021, the individual hotel cancellation
policies and rate offer rules communicated at the time of reservation will
apply. Any changes to the reservation will be subject to availability and any
rate differences.
For guests with Group reservations (e.g., for meetings, events, or conferences),
please review the booking rate rules and contact the group organizer for more
information. Guests who booked via online travel agents or other third-party
travel professionals are advised to contact their booking provider directly for
further information on changing or cancelling a reservation.
We recognize that not everything is as flexible. That’s why Marriott is working
with Allianz Global Assistance to provide Marriott guests an opportunity to
purchase travel insurance, giving you even more peace of mind when booking your
next trip. Travel insurance plans can provide reimbursement for prepaid,
non-refundable trip costs if the trip is cancelled or cut short due to a covered
illness or injury, including if you test positive for COVID-19. These costs can
include expenses like plane tickets and change fees, activity fees, hotel
reservations, and more. Learn more about Allianz Travel Insurance and visit the
Coverage Alert for more information on temporary claim accommodations for
COVID-19.
FOR OUR MEMBERS
As travel continues to evolve, so do we. We understand that travel currently
looks very different all over the world, and recovery is varying by region.
We also know that you are looking for more flexibility and reassurance as you
begin to travel again, which is why we have made the following program updates.
Thank you for being a Marriott Bonvoy Member and choosing to travel with us. We
look forward to welcoming you soon.
STATUS EXTENSION
We are extending Members’ current Elite status through February 2023, whether
earned in 2019 or 2020. Members who earned status in 2021 are already enjoying
their status through February 2023.
*For 2021, we reduced the $20,000 USD spend threshold for attaining Marriott
Bonvoy Ambassador Elite status to $14,000 USD. Beginning on January 1, 2022, it
will return to $20,000 USD, and the 100 annual qualifying night requirement will
remain in place.
POINTS EXPIRATION
To provide you ample time to redeem points, the expiration of points will be
paused until December 31, 2022. At that time, your points will only expire if
your account has been inactive for at least 24 months.
SUITE NIGHT AWARDS (SNAS)
We have extended the expiration of Suite Night Awards (SNAs) previously set to
expire on December 31, 2021 to June 30, 2022.
FREE NIGHT AWARDS (FNA)
Members who currently have a Free Night Award (FNA) with an expiration date
between January 3, 2022 and June 29, 2022, as part of their cobrand credit card
benefit, annual choice benefit or promotions will be able to redeem it through
June 30, 2022.
Certain hotels have resort fees.
FAQs
IN OUR COMMUNITY
Throughout the world, our properties and associates have been stepping up to the
challenge of hosting caregivers or providing safe environments for our guests.
In other instances, our properties have been donating cooked and pre-packaged
meals and critically important supplies, including cleaning products, masks,
gloves, anti-microbial wipes, sanitizers and shower caps for medical and other
frontline workers.
AS WE ALL WATCH THE NEWS UNFOLD ABOUT THIS UNPRECEDENTED EVENT, IT'S CLEAR THAT
THERE IS A NEED TO ASSIST AND BOLSTER HEALTHCARE WORKERS AND COMMUNITY
CAREGIVERS WHO ARE ON THE FRONTLINES WORKING TO CONTAIN THIS DISEASE. TO THAT
END, WE HAVE ESTABLISHED THE FOLLOWING PROGRAMS TO AID IN THE URGENT FIGHT
AGAINST THE PANDEMIC:
ROOMS FOR RESPONDERS
With support from our credit card partners, American Express and JPMorgan Chase,
we are committed to providing $10 million worth of hotel stays for healthcare
professionals leading the fight against COVID-19 in the United States. We are
partnering with the American College of Emergency Physicians, the Emergency
Nurses Association, and the American Hospital Association to match front line
doctors and nurses with free accommodations in some of the areas most impacted,
including New York City, Newark (NJ), Baltimore, Washington DC, Detroit,
Chicago, New Orleans, Las Vegas, and Los Angeles.
COMMUNITY CAREGIVER PROGRAM
This initiative, available in the United States, Canada, the Caribbean and Latin
America, provides significantly discounted rates for first responders and
healthcare professionals who want to book rooms at hotels in close proximity to
the hospitals where they're working. The rate is available on Marriott.com at
nearly 2,500 hotels.
DONATE YOUR POINTS
Through Marriott Bonvoy's Giving Platform, you can donate your Marriott Bonvoy
points to relief organizations that are active in COVID-19 responses around the
world and that Marriott is also supporting, including the American Red Cross,
International Federation of Red Cross and Red Crescent Societies, UNICEF and
World Central Kitchen.
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