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      * Company Overview
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      * Case Studies
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      * Maintenance Overview
      * OverWatch
      * Mainframe Maintenance
      * Server Maintenance
      * Storage Maintenance
      * Network Maintenance
      * Software Support
    * Services
      * Services Overview
      * Data Center Relocation
      * Managed Onsite Services
      * IT Asset Disposition
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      * Wireless Surveys
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      * Product Overview
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      * Mainframe Software
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      * EOSL Overview
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TechnologyTop Gun2024-01-16T17:23:39-06:00

The World Leader In


MISSION CRITICAL SUPPORT SERVICES

As the world’s leading mission critical support and technical services provider,
we solve the toughest challenges.

The World Leader In


MISSION CRITICAL
SUPPORT SERVICES

As the world’s leading mission critical support and technical services provider,
we solve the toughest challenges.

Top Gun provides Mission Critical Support Services℠ for our clients’ most
complex technology systems by leveraging our OverWatch℠ fabric that seamlessly
connects our engineering, service operations, and global logistics. With
unparalleled precision, speed, and intelligence — we safeguard the technology
that the world depends on.

Top Gun provides Mission Critical Support Services℠ for our clients’ most
complex technology systems by leveraging our OverWatch℠ fabric that seamlessly
connects our engineering, service operations, and global logistics. With
unparalleled precision, speed, and intelligence — we safeguard the technology
that the world depends on.




SERVER MAINTENANCE

The global top performer for maintenance and support for IBM, HPE, Dell, Lenovo,
and Cisco servers within the data center, Top Gun’s OverWatch delivers the
agility and reliability that meet the requirements of mission critical computing
environments.




NETWORK MAINTENANCE

Whether it’s your wireless access point, or network director that has reached
the end of its initial warranty, Top Gun provides world-class network support
and maintenance.




TOP GUN MISSION CRITICAL SUPPORT SERVICES.

As a Top Gun client, you’ll notice a superior level of commitment and
personalized support – day or night – from the most experienced engineering team
in the industry.

Top Gun focuses on business outcomes that leverage our deep technical expertise
to help clients achieve more benefits — including enabling employees, improving
service levels, and delivering game-changing economics.


STORAGE MAINTENANCE

Support for Brocade, Dell EMC, NetApp, Hitachi, IBM, and HPE platforms. We
deliver innovative solutions that ensure the highest quality service, delivered
consistently across your enterprise.




SOFTWARE SUPPORT

OS enterprise systems support for all major environments. We integrate the right
tools to create an exceptional experience that ensures maximum uptime and
uninterrupted service
for your business.




TOP GUN MISSION CRITICAL SUPPORT SERVICES.

As a Top Gun client, you’ll notice a superior level of commitment and
personalized support – day or night – from the most experienced engineering team
in the industry.

Top Gun focuses on business outcomes that leverage our deep technical expertise
to help clients achieve more benefits — including enabling employees, improving
service levels, and delivering game-changing economics.


SERVER MAINTENANCE

A global top performer for independent maintenance and support for Cisco, HPE,
Dell, IBM, and Lenovo servers within the data center. Receive the flexibility
and agility that OEM’s cannot offer.




STORAGE
MAINTENANCE

Support for Brocade, Dell EMC, NetApp, Hitachi, IBM, and HPE platforms. We
deliver innovative solutions that ensure the highest quality service, delivered
consistently across your enterprise.




NETWORK
MAINTENANCE

Whether it’s your wireless access point, fiber channel switch, or network
director that has reached the end of its initial warranty, Top Gun provides
world-class network support and maintenance.




SOFTWARE SUPPORT

OS enterprise systems support for all major environments. We integrate the right
tools to create an exceptional experience that ensures maximum uptime and
uninterrupted service for your business.




FOUNDED IN 2007. REIMAGINED EVERY DAY.


FOUNDED IN 2007. REIMAGINED EVERY DAY.

Contact Us
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Field Engineers
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Point of Distribution
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Countries
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Years of Experience
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Global Offices

Top Gun creates long-term client value by providing maintenance and service
solutions for your mission critical data center environment.

Top Gun creates long-term client value by providing maintenance and service
solutions for your mission critical data center environment.


PROVEN. TRUSTED. RELIABLE.PROVEN. TRUSTED. RELIABLE.


WHY CHOOSE TOP GUN?

More than a name, Top Gun defines our expertise and our attitude. We have the
most skilled team in the industry, and we pride ourselves on accepting and
solving the most advanced technical challenges. Our 99% customer retention rate
speaks not only of our capability but also of our continuous top-priority
commitment to your business.

Review Case Studies


WHY CHOOSE TOP GUN?

More than a name, Top Gun defines our expertise and our attitude. We have the
most skilled team in the industry, and we pride ourselves on accepting and
solving the most advanced technical challenges. Our 99% customer retention rate
speaks not only of our capability but also of our continuous top-priority
commitment to your business.

Review Case Studies


THE WORLD’S BEST TECHNOLOGY.

We employ the world’s best platforms like ServiceNow to streamline our
ticketing, incident, and asset management field service capabilities.




EXCEPTIONALISM IS IN OUR DNA.

Providing the best data technology in the industry starts with the best team.
Every member of Top Gun is committed to service excellence.




INTELLIGENCE AND EXPERIENCE.

Top Gun attracts the best technical support engineers in the industry. No one
else comes close to their knowledge, skill, or expertise.




AROUND THE WORLD, AROUND THE CLOCK.

World renowned technical service requires an engineered-staffed network that
spans the globe, allowing us to provide near instant, 24/7 support.




EXCEPTIONAL VALUE NOW AND LATER.

Our expertise means we find solutions with greater efficiency, resulting in
significant value and savings for you and your business today and in the future.




TECHNOLOGY FOR THE FUTURE.

Data technology is constantly evolving and so are we by investing in the latest
technology and developing break-through strategies and solutions.




THE WORLD’S BEST TECHNOLOGY.

We employ the world’s best platforms like ServiceNow to streamline our
ticketing, incident, and asset management field service capabilities.




EXCEPTIONALISM IS IN OUR DNA.

Providing the best data technology in the industry starts with the best team.
Every member of Top Gun is committed to service excellence.




INTELLIGENCE AND EXPERIENCE.

Top Gun attracts the best technical support engineers in the industry. No one
else comes close to their knowledge, skill, or expertise.




AROUND THE WORLD, AROUND THE CLOCK.

World renowned technical service requires an engineered-staffed network that
spans the globe, allowing us to provide near instant, 24/7 support.




EXCEPTIONAL VALUE NOW AND LATER.

Our expertise means we find solutions with greater efficiency, resulting in
significant value and savings for you and your business today and in the future.




TECHNOLOGY FOR THE FUTURE.

Data technology is constantly evolving and so are we by investing in the latest
technology and developing break-through strategies and solutions.




THE WORLD’S BEST TECHNOLOGY.

We employ the world’s best platforms like ServiceNow to streamline our
ticketing, incident, and asset management field service capabilities.




EXCEPTIONALISM IS IN OUR DNA.

Providing the best data technology in the industry starts with the best team.
Every member of Top Gun is committed to service excellence.




EXCEPTIONAL VALUE NOW AND LATER.

Our expertise means we find solutions with greater efficiency, resulting in
significant value and savings for you and your business today and in the future.




THE WORLD’S BEST TECHNOLOGY.

We employ the world’s best platforms like ServiceNow to streamline our
ticketing, incident, and asset management field service capabilities.




INTELLIGENCE AND EXPERIENCE.

Top Gun attracts the best technical support engineers in the industry. No one
else comes close to their knowledge, skill, or expertise.



TECHNOLOGY FOR
THE FUTURE.

Data technology is constantly evolving and so are we by investing in the latest
technology and developing break-through strategies and solutions.



EXCEPTIONALISM
IS IN OUR DNA.

Providing the best data technology in the industry starts with the best team.
Every member of Top Gun is committed to service excellence.




AROUND THE WORLD, AROUND THE CLOCK.

World renowned technical service requires an engineered-staffed network that
spans the globe, allowing us to provide near instant, 24/7 support.



THE MANUFACTURERS WE SUPPORT.





NEWS/TRENDS

Learn about the latest trends and news from the Top Gun engineering team. We
have an extensive knowledge base of Dell EMC, HPE, IBM, Lenovo, Oracle, and
Cisco maintenance solutions covering the complex, legacy servers as well as
industry standard (x86).


NEWS/TRENDS

Learn about the latest trends and news from the Top Gun engineering team. We
have an extensive knowledge base of Dell EMC, HPE, IBM, Lenovo, Oracle, and
Cisco maintenance solutions covering the complex, legacy servers as well as
industry standard (x86).


 * RETAILERS ACHIEVING EXCELLENCE IN HARDWARE ESTATE MANAGEMENT WITH PHYSICAL
   SITE SURVEYS
   
   By Johnny Walker
   
   Retailers Achieving Excellence in Hardware Estate Management with Physical
   Site Surveys Creating an omnichannel experience has led to a diverse hardware
   estate that ends up fragmented and difficult to track [...]
   
   March 20, 2024
   
   Learn More


 * TOP GUN TECHNOLOGY, INC. RECOGNIZED ON CRN’S 2024 MSP ELITE 150 LIST
   
   By Top Gun
   
   Top Gun Technology, Inc. Recognized on CRN’s 2024 MSP ELITE 150 List Eagan,
   Minnesota, February 12, 2024 — Top Gun Technology, Inc. announced today that
   CRN®, a brand of The [...]
   
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 * TOP GUN MOBILIZES TO ASSIST CLIENTS IMPACTED BY HURRICANE IDALIA
   
   By Top Gun
   
   Top Gun Mobilizes to Assist Clients Impacted by Hurricane Idalia Eagan, MN
   8/29/23 -- As Hurricane Idalia looms, potentially becoming the fiercest storm
   to target Florida's Big Bend region in [...]
   
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Brian Kjera, Top Gun Many ITAM or IT Ops pros track hardware EOSL dates because,
with proper use [...]

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EXCESSIVE M&A IMPACTS QUALITY OF SERVICE

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personally witnessed and have Service Quality horror stories told to us by new
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CONTINGENCY

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believing that global IT supply [...]

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By Brian Kjera

Q3-22 EOSL Dates for Your Enterprise Servers, Storage & Network Assets By Brian
Kjera, Top Gun Many ITAM or IT Ops pros track hardware EOSL dates because, with
proper use [...]

June 29, 2022

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SERVICE & SUPPORT INDUSTRY

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Service & Support Industry By Johnny Walker, Top Gun The balance of 2022, 2023
and 2024 will experience hyper-focus [...]

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(Prior Lake, MN): Top Gun is pleased to welcome Ian Adams as Managing Director
of [...]

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MODERN TRENDS IN DATA STORAGE HARDWARE: DOING MORE, WITH LESS

By Donna Pizarro

Modern Trends in Data Storage Hardware: Doing More, with Less By Donna Pizarro,
Top Gun Technology has created a world that is constantly evolving to improve
productivity by doing more [...]

May 30, 2022

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Q2-22 MAY EOSL DATES FOR YOUR ENTERPRISE SERVERS, STORAGE & NETWORK ASSETS

By Brian Kjera

Q2-22 May EOSL Dates for Your Enterprise Servers, Storage & Network Assets By
Brian Kjera, Top Gun As you already know, there is data worth tracking and
there’s data that [...]

May 21, 2022

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WHY YOU SHOULD CHECK UNDER THE HOOD OF THIRD PARTY MAINTAINERS

By Craig Wilson

Why You Should Check Under the Hood of Third Party Maintainers By Craig Wilson,
Top Gun This article will help you assess the true technical capabilities of a
Third Party [...]

May 18, 2022

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AUTOMATED HARDWARE PROBLEM REPORTING OR “REMOTE MONITORING” APPLICATIONS, WHICH
IS BETTER FOR PREVENTATIVE ENTERPRISE IT HARDWARE SUPPORT?

By Craig Wilson

Automated Hardware Problem Reporting or “Remote Monitoring” Applications, Which
is Better for Preventative Enterprise IT Hardware Support? By Craig Wilson, Top
Gun Preventative Hardware Support Services are essential – and [...]

April 18, 2022

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HELPFUL Q2 EOSL DATES FOR YOUR ENTERPRISE SERVERS, STORAGE & NETWORK ASSETS

By Brian Kjera

Helpful Q2 EOSL Dates for Your Enterprise Servers, Storage & Network Assets By
Brian Kjera, Top Gun It’s April and Spring is Here…or at least very nearby!
End-of Service Life [...]

April 14, 2022

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PREVENT UNFORESEEN RISKS BY ASKING “SHARPER QUESTIONS” OF YOUR TPM/INDEPENDENT
HARDWARE MAINTENANCE PROVIDERS

By Therese Williams

Prevent Unforeseen Risks by Asking “Sharper Questions” of Your TPM/Independent
Hardware Maintenance Providers By Therese Williams, Top Gun In recent years, the
use of Request for Proposals (RFPs) and Reverse [...]

April 6, 2022

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TRANSITIONING FROM OEM IT MAINTENANCE TO THIRD PARTY MAINTENANCE (TPM)

By Donna Pizarro

Best Steps for Transitioning from OEM IT Maintenance to Third Party Maintenance
(TPM) By Donna Pizarro, Top Gun It makes great sense to move from OEM hardware
maintenance to Third [...]

March 30, 2022

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TECHNICAL BULLETIN: APACHE SOFTWARE LOG4J – SECURITY VULNERABILITY
CVE-2021-44228

By Top Gun

Technical Bulletin: Apache Software Log4j - Security Vulnerability
CVE-2021-44228 Release Date: December 14, 2021 NOTICE: The information in this
document, including products and software versions, is current as of the [...]

December 15, 2021

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WELCOME JOEL SHEHADI, EXECUTIVE VICE PRESIDENT OF STRATEGIC ACCOUNTS

By Top Gun

Welcome Joel Shehadi, Executive Vice President of Strategic Accounts Top Gun is
pleased to announce Joel Shehadi as Executive Vice President of Strategic
Accounts. With over 20 years of IT [...]

August 17, 2021

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WELCOME JOHNNY WALKER, CHIEF SOLUTIONS OFFICER

By Top Gun

Welcome Johnny Walker, Chief Solutions Officer Top Gun is pleased to announce
the appointment of Johnny Walker as Chief Solutions Officer. As a twenty-five
year veteran in the IT industry [...]

April 19, 2021

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WELCOME CRAIG WILSON, VICE PRESIDENT OF ENGINEERING

By Top Gun

Welcome Craig Wilson, Vice President of Engineering Top Gun, a global leader in
third-party maintenance, announced today that Craig Wilson has joined the
company as Vice President of Engineering. In [...]

March 29, 2021

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TOP GUN COVID-19 UPDATE

By Top Gun

On behalf of our entire team at Top Gun, I am writing to share with you our plan
of operation during the COVID-19 pandemic. Our priorities are clear –
client/employee [...]

March 23, 2020

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THE FUTURE OF OVERWATCH

By Top Gun

Wondering how to extend the support of your IT Infrastructure? Third-Party
Maintenance (TPM) companies provide business leaders with an alternative option.
The questions organizations are left dealing with include, which [...]

February 24, 2020

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BACK TO BASICS: HOW MAINFRAMES WORK & THEIR FUTURE

By Top Gun

Back to Basics: How Mainframes Work & Their Future Mainframes carry a stigma of
being old technology, but they’re actually more relevant than ever. Today,
mainframes are responsible for anything [...]

November 16, 2019

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STATE OF MAINFRAME 2019

By Top Gun

Results from the Syncsort's State of the Mainframe in 2019 survey showed that IT
professionals plan to focus on "mainframe optimization, cost reduction and
spending" by "optimizing general processor CPU [...]

January 10, 2019

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DISCOUNTED ZSYSTEMS MAINFRAMES FOR ISVS

By Top Gun

Top Gun offers affordable refurbished N-1 IBM zSystems mainframes for IBM
Independent Software Vendors (ISVs). ISVs that apply for IBM’s Z Developer
Discount offering can pair the program with one [...]

February 14, 2018

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FICON EXPRESS16S FOR Z13 MAINFRAMES

By Top Gun

IBM z13 supports the new FICON Express16S channel for improved I/O rates and
bandwidth. Top Gun has these features available for 2964 z13 and 2965 z13s
Mainframes. 0418 FICON Express16S [...]

September 19, 2017

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MAINFRAMES, SERVERS, STORAGE AND SAN CONNECTIVITY

By Top Gun

Mainframes: Top Gun has z13s and upgrades, all guaranteed eligible for IBM
maintenance, please ask to talk to us about your fall projects to ensure you are
getting the best deal. EC12/2827, BC12/2828, [...]

August 12, 2017

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TOP GUN & Z13 MAINFRAMES

By Top Gun

Tom Marchant’s article Fighting the Media’s Mainframe Misconception: Proving the
z13 is Modern says that mainframes "are simpler to administer, use less power,
require less floor space and cooling, and have [...]

June 14, 2017

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MAINFRAMES – “MISSION ESSENTIAL FOR ENTERPRISES”, ASHOK REDDY 

By Top Gun

Reddy notes that mainframes are a source of revenue growth and innovation and
have become an important part of intelligent automation.  He explains their
speed, security, HA and new capabilities [...]

February 15, 2017

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KEEP HACKERS FROM HAVING ANOTHER BANNER YEAR

By Top Gun

Bryan Smith¹s article, "How Mainframes Prevent Data Breaches,  gives an
interesting perspective on how using mainframes to process and protect data can
keep hackers from having another banner year. Smith says protecting [...]

January 21, 2017

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YEAR END OPPORTUNITIES FOR IBM AND DELL EMC STORAGE

By Top Gun

Top Gun can help maximize your 4th quarter IT budget with our latest IBM and
Dell EMC storage offerings. Our enterprise and midrange storage solutions can be
customized for your [...]

August 19, 2016

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THE PROS AND CONS OF SAN ARCHITECTURE AND HARDWARE DEVICES

By Top Gun

The Pros and Cons of SAN Architecture and Hardware DevicesIf you’ve spent any
time around people who work in IT, there’s a good chance you’ve heard about
storage area networks (SANs). [...]

August 18, 2016

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RETAILERS ACHIEVING EXCELLENCE IN HARDWARE ESTATE MANAGEMENT WITH PHYSICAL SITE
SURVEYS

By Johnny Walker

Retailers Achieving Excellence in Hardware Estate Management with Physical Site
Surveys Creating an omnichannel experience has led to a diverse hardware estate
that ends up fragmented and difficult to track [...]

March 20, 2024

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A PARTNER-DRIVEN STRATEGY IN THE UNITED KINGDOM

By Lee Bailey

A Partner-Driven Strategy in the United Kingdom Top Gun has been a trusted
enterprise maintenance services provider in the United States since 2007,
specializing in support for high-end systems and [...]

March 6, 2024

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SIX STEPS TO ENSURE A SMOOTH AND COST-EFFECTIVE CLOUD MIGRATION

By Craig Wilson

Six Steps to Ensure a Smooth and Cost-Effective Cloud Migration Significant
capital and personnel investments reside in corporate data centers. As
organizations move applications to the cloud, these assets are [...]

February 28, 2024

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WE’RE HAPPY TO
TAKE QUESTIONS.

 * WHAT ARE THE BENEFITS OF GOING WITH A THIRD PARTY MAINTENANCE PROVIDER?
   
   At Top Gun, our Mission Critical Support Platform delivers three key business
   benefits: (1) improved performance, (2) increased value, and (3) a better
   personal and digital experience. Driving down costs and improving performance
   are not mutually exclusive objectives. Our services enhance system
   availability, particularly in big data environments where storage and
   computing availability serve as the backbone of the business.

 * WHAT IS A THIRD PARTY MAINTENANCE PROVIDER?
   
   Third Party Maintenance (TPM) helps extend the life of your assets instead of
   replacing your hardware post warranty. When the OEM no longer supports its
   storage, server, or network hardware, TPM companies help clients avoid
   unnecessary technology refreshes to yield significant economic gain while
   retaining continuity and consistency across facilities.

 * HOW MUCH DOES THIRD PARTY MAINTENANCE COST?
   
   “OEM support spending can be reduced by leveraging a blend of OEM and TPM
   maintenance together in a hybrid solution,” says Tenneson. “TPM contracts
   will offer customers an average of 60% savings off OEM support list prices.”
   Gartner August 2017

 * CAN THIRD PARTY MAINTENANCE PROVIDE SOFTWARE SUPPORT?
   
   As a standard part of our hardware maintenance support, we include remedial
   software support. Our software support model is best described as Software
   Break/Fix. The support requires the client has a licensed product and it is
   functional. Excluded from support are administrative activities like setup or
   configuration of the software product for the client.


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GET TO KNOW TOP GUN.

Top Gun creates long-term client value by providing maintenance solutions and
pre-owned hardware solutions for mission critical mainframes, servers, storage
and networking within your data center environment. It is our commitment to
always employ a world leading technical team and product solution experts for
the equipment we support and service.

About Us
Let’s connect.



Global Headquarters

860 Blue Gentian Road, Ste. 320
Eagan, MN 55121
888-8-TOPGUN
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+44 115 654 9900

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