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WEBINAR: Glance Features to Know: Making Human Connections in the Digital World.
Register Today!
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Glance Networks Inc
 * Products
    * Glance Cobrowse
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    * Glance's Technology

 * Use Cases
    * Guided Sales Engagement
    * Guided Transactions
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    * Guided Onboarding & Training
    * Guided Service & Support
   
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 * Integrations
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    * Genesys
    * Microsoft
    * ServiceNow

 * Resources
    * Case Studies
    * eBooks & Reports
    * Blog

 * About
    * Leadership
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 * Get a Demo

Get a Demo

 * Products
 * Glance Cobrowse
 * Glance Mobile App Share
 * Mobile Camera Share
 * Glance Screen Share
 * Glance Video
 * Security
 * Glance's Technology

 * Use Cases
 * Finance
 * Insurance
 * Software
 * Guided Sales Engagement
 * Guided Transactions
 * Guided Advisory Services
 * Guided Onboarding & Training
 * Guided Service & Support

 * Integrations
 * Salesforce
 * Twilio
 * Genesys
 * Microsoft
 * ServiceNow

 * Resources
 * Case Studies
 * eBooks & Reports
 * Blog

 * About
 * Leadership
 * Careers

GLANCE GUIDED CX


GUIDE YOUR CUSTOMERS RIGHT WHEN THEY NEED YOU MOST

With one click from your CRM or CCaaS, join customers on any site or app to
personally guide them.


Cobrowse

Video Share

Screen Share

Mobile Share


See How Glance Works




OUR TECHNOLOGY


COLLABORATE WITH CUSTOMERS IN-PERSON, IN THEIR BROWSER

Our Guided CX technology instantly connects your sales, service, and training
experts with customers on your website or app – to deliver human-to-human
guidance when they need it most. 

explore our tech


GLANCE COBROWSE

Join customers in your browser page, so you can see what they’re seeing (with no
time-consuming guesswork) and highlight elements on their screen to help them
navigate.

Learn More


GLANCE VIDEO

Humanize your digital interactions with video calls. Get face-to-face with
customers to build trust, dissolve stress and drive conversion, customer
satisfaction and loyalty.

Learn More


MOBILE APP SHARE

Join customers in your iPhone or Android app to guide them along, and even
leverage mobile camera sharing, helping to eliminate app churn and transaction
abandonment.

Learn More


SCREEN SHARE

Share what’s on your screen with customers, in real-time – whether that’s a demo
or presentation – with just one click: nothing to download or log in to.

Learn More


HOW GUIDED CX TRANSFORMS RELATIONSHIPS

Your most high-value customer interactions thrive on human connections. But most
digital CX has a human connection gap, leading to dissatisfied, disengaged
customers and flatlining sales.

Read Solving CX’s Human Connection Gap to discover how Glance Guided CX brings a
human touch back into digital service – and how it pays off.

Learn More


OUR CUSTOMERS


ELEVATED CUSTOMER EXPERIENCE FOR TOP ENTERPRISES

Glance is road-tested at scale in the world’s largest enterprises.

INTUIT

 * 10% improved call resolution rate
 * 18% increased NPS

Glance empowers Intuit tax experts to deliver in-app guidance and consultation
to TurboTax® customers.

Learn More

AXOS

 * Higher CSAT
 * Higher lifetime loyalty and revenue

Glance allows Axos bankers to deliver a digital banking experience that rivals
an in-branch experience.

Learn More

CONSTANT CONTACT

 * Higher CSAT & FCR
 * Higher upsell / cross-sell revenue

With Glance, Constant Contact service agents create “high CSAT moments” to
upsell happy customers.

Learn More
Explore Case Studies


WHY GLANCE?


FAST & FRICTIONLESS

No downloads, installations, or third-party services. One click of a button
embedded in your app or website and your customer can join your expert in an
in-brand sharing session.


SLOTS EASILY INTO YOUR STACK

No need to rip and replace. Glance’s open API enables integration with any CRM,
agent desktop, contact center tech or helpdesk software.


BUILT FOR ENTERPRISE SECURITY

Glance passes enterprise security reviews with flying colors. It’s PCI DSS Level
1 compliant, ISO 27001 certified and built to protect you from exposure to GDPR,
PII, and HIPAA privacy regulations.

Learn More


OUTCOMES


WHAT YOU CAN DO WITH GLANCE


DELIVER "WOW"-WORTHY CUSTOMER SERVICE

Connect your service agents person-to-person with customers so they can solve
issues faster, for sky-high customer satisfaction that creates upselling
opportunities.

Learn More


HIT (THEN SMASH) YOUR SALES TARGETS

Whether it’s B2B or B2C, your sales team can sell faster and better online by
guiding customers through purchase options and giving real-time presentations
and demos.

Learn More


OFFER IN-APP SUPPORT
(& DRIVE IN-APP TRANSACTIONS)

Offer struggling customers instant, in-app support so they feel satisfied and
supported – and able to make the in-app transactions you need them to.

Learn More


MAKE YOUR CUSTOMERS
EXPERTS IN YOUR PRODUCTS

Train your customers to use even the most complex products with a guided
hands-on training experience that will reduce their chance of churning and
increase their lifetime value.

Learn More


OUR PARTNERS


INTEGRATING GLANCE INTO YOUR CX TECH STACK IS EASY




Glance provides out-of-the-box integrations, and our open API enables
integration with any CRM, agent desktop, or contact center tech.

Our Integration Partners


FORRESTER ANALYSIS OF GLANCE CLIENTS SHOWS BREAKEVEN IN 6 MONTHS, 396% ROI AFTER
3 YEARS.

 * Shorter average call time
 * Higher first call resolution
 * Higher customer loyalty and lifetime revenue

Learn More


EXPERIENCE GUIDED CX FOR YOURSELF

When it comes to the Guided Customer Experience, seeing really is believing.
Request a live demo to see the many ways Glance can transform your customer
experience.  

book a demo

HEADQUARTERS
178 Albion Street
Suite 220
Wakefield, MA 01880

NEW HAMPSHIRE OFFICE
36 Maplewood Avenue
Portsmouth, NH 03801




CONTACT

1 888 945 2623
+1 781 316 2596 (International)
sales@glance.net


BECOME A PARTNER

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