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WE RESPECT YOUR PRIVACY!
We and our partners store and access non-sensitive information from your device,
like cookies or a unique device identifier, and process personal data like IP
addresses and cookie identifiers, for data processing like displaying
personalized ads, measuring preferences of our visitors, etc.
You can change your preferences at any time in our Privacy Policy on this
website.
Some partners do not ask for your consent to process your data and rely on their
legitimate business interest. You can object to those data processing by
clicking on “Learn More”.
With your agreement, we and our 43 partners use cookies or similar technologies
to store, access, and process personal data like your visit on this website, IP
addresses and cookie identifiers. Some partners do not ask for your consent to
process your data and rely on their legitimate business interest. You can
withdraw your consent or object to data processing based on legitimate interest
at any time by clicking on “Learn More” or in our Privacy Policy on this
website.
We and our partners process data for the following purposesPersonalised
advertising and content, advertising and content measurement, audience research
and services development , Precise geolocation data, and identification through
device scanning, Store and/or access information on a device
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* Europe15
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* Germany24
* Austria1
* Bulgaria7
* Croatia18
* Spain141
* France7
* Greece4
* Italy8
* Luxembourg2
* Malta4
* Netherlands1
* Portugal10
* United Kingdom8
* Czech Republic1
* Cape Verde3
* United Arab Emirates2
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* Argentina2
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* Cuba36
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* China6
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PRIVACY POLICY
Last updated:April 13 2023
1
Identification
* Holder: Meliá Hotels International S.A. (hereinafter, “MHI”).
* TAX ID No.: A78304516
* Registered office: Calle Gremio Toneleros 24, 07009 Palma de Mallorca
* Registry data: Registered with the Mercantile Registry of Palma de Mallorca,
Folio: 112, Volume: 1335, Sheet:PM-22603.
* Email: privacy@melia.com
* Data Protection Officer (DPO): The User may contact the DPO through the
following email address: dpo@melia.com, or by writing to the address of MHI
marked for the attention of the “Data Protection Officer”.
2
Information and Consent
By reading this Privacy Policy, the user is hereby informed on how MHI collects,
processes and protects personal data furnished through the website www.melia.com
(hereinafter, the “website”),via the MHI App (hereinafter, the "App"), as well
as through their connection and browsing of the Website (hereinafter,
"browsing") and those other data that may be provided in the future to MHI
through the Accommodation Agreement or any other enabled means.
The User must carefully read this Privacy Policy, which has been written clearly
and simply, to facilitate its understanding, and to freely and voluntarily
determine whether he/she wishes to provide their personal data, or those of
third parties, to MHI.
3
Obligatory Nature of Providing the Data
The data requested in the forms accessible from the MHI Website are, in general,
mandatory (unless specified otherwise in the required field) to meet the stated
purposes. Accordingly, if they are not provided or are not provided correctly,
we will be unable to process the request.
4
For what Purpose will MHI Process the User's Personal Data and for How Long?
Depending on the User’s requests, the personal data collected will be processed
by MHI in accordance with the following purposes:
* To manage the bookings made, including payment management (where applicable)
and the management of the user’s requests and preferences.
* To manage the subscription to the newsletter and subsequent sending of this.
* To manage registration in the MeliáRewards programme, as well as obtaining
and redeeming points.
* To manage the User’s contact requests with MHI through the channels provided
to this end.
* To manage the sending of personalised commercial communications of the Meliá
Group, by electronic and/or conventional means, in cases in which the User
expressly consents.
* To manage the sending of personalised commercial communications of the
MeliáRewards programme, unless the User specifies otherwise by marking the
corresponding box, or opposes said processing.
* To manage the provision of the contracted accommodation service, as well as
additional services.
* To manage surveys and/or evaluations regarding the quality of the services
provided by MHI and/or the perception of its image as a company.
The User’s data will be kept for the period required to fulfil each purpose or
until the User requests their withdrawal from MHI, opposes or revokes their
consent.
5
What User Data will MHI Process?
MHI may process the following categories of data, depending on the request made
by the User:
* Identification data: name, surname(s)
* Contact details: Postal address, mobile telephone number, email address.
* Data corresponding to the MeliáRewards loyalty programme.
* User ID codes or passwords.
* Personal data: date of birth, gender, nationality.
* Details of preferences.
* Geolocation data.
* Card data, required for payment of the booking or to guarantee the same as
well as to pay for the stay or the services associated with it.
In the event of registration and/or access through a third-party account, MHI
may collect and access certain information of the User’s profile from the
corresponding social network, solely for internal administrative purposes and/or
for the purposes indicated above.
In the event that the User provides third-party data, he/she declares that they
have the third party’s consent and undertakes to provide the interested party
-the data holder- with the information contained in this Privacy Policy, duly
exonerating MHI from any liability in this regard. However, MHI may carry out
the necessary verifications to verify this fact, adopting the corresponding due
diligence measures, in accordance with the data protection regulations.
6
What is the Legitimation for the Processing of your Data?
The data processing required in fulfilment of the aforementioned purposes that
require the User’s consent cannot be undertaken without said consent.
Likewise, in the event that the User withdraws their consent to any of the
processing, this will not affect the legality of the processing carried out
previously.
To revoke such consent, the User may contact MHI through the following channels:
By means of a letter addressed to Meliá Hotels International S.A., C/ Gremio
Toneleros 24, 07009 Palma de Mallorca, or by means of an email sent to
privacy@melia.com, in both cases with the Reference “Data Protection”.
By the same token, in those cases in which it is necessary to process the User’s
data for the fulfilment of a legal obligation or for the execution of the
existing contractual relationship between MHI and the User, the processing would
be legitimized as it is necessary for compliance with said purposes. Elsewhere,
the processing undertaken in the performance of surveys and/or evaluations
regarding the quality of the services provided by MHI and/or the perception of
its image as a company will be carried out on the basis of the legitimate
interest of the data controller.
7
To which Recipients will the User's Data be Disclosed?
The User’s data may be disclosed to:
* Investee companies or companies of the MHI business group, solely for
internal administrative purposes and/or for the purposes indicated above.
* Operators of hotels managed by MHI or under a franchise agreement, solely for
internal administrative purposes and/or for the purposes indicated above.
* Suppliers of MHI or of the hotel operators necessary for the adequate
fulfilment of the legal obligations and/or the purposes previously indicated.
* Partners and collaborating companies of the Meliá Group for the fulfilment of
the aforementioned purposes and/or, if so authorised, for sending commercial
communications.
* Public Administrations, in the cases provided for under Law.
The recipients indicated in this section may be located within or outside the
European Economic Area, in the latter case international data transfers must be
duly legitimized.
8
User's Responsability
The User:
* Guarantees that they are of legal age or legally emancipated, where
applicable, fully capable, and that the information given to MHI is true,
accurate, complete and up-to-date. For these purposes, the User is
responsible for the truthfulness of all the data communicated and will keep
the information updated, so that said data reflects their actual situation.
* Guarantees that he/she has informed third parties on whose behalf he/she has
provided data, where applicable, of the aspects contained in this document.
Also guarantees that he/she has obtained the third party’s authorisation to
provide their data to MHI for the purposes indicated.
* Will be responsible for false or inaccurate information provided through the
Website and for damages, whether direct or indirect, that this may cause to
MHI or third parties.
9
Comercial and Promotional Communications
One of the purposes for which MHI processes the User’s data will be for the
sending of commercial communications, through electronic and/or conventional
means, with information concerning products, services, promotions, offers,
events or relevant news for Users. Whenever any communication of this type is
made, it will be sent solely and exclusively to those Users who have authorised
its reception and/or who have not previously expressed their refusal to receive
them.
To carry out the foregoing task, MHI may analyse the data obtained in order to
create user profiles that allow a more detailed definition of the products that
may be of interest.
In the event that the User wishes to stop receiving commercial or promotional
communications from MHI, he/she may request cancellation of the service by
sending an email to the following email address: privacy@melia.com, as well as
indicating their wish not to receive them through the withdrawal option provided
in each of the commercial communications sent.
The following conditions only apply for the USA market:
Meliá Hotels International offers complimentary SMS text messaging services to
help you stay informed with important account or product related topics that
need your attention. You might receive account, updates or product information.
Meliá Hotels International offers this service at no extra charge. Message
frequency may vary. Standard message and data rates may apply. Consent to
receive marketing text messages is not required as a condition of purchasing any
goods or services. Texts may be sent using an automatic telephone dialing
system.
To enroll in Meliá Hotels International Alerts, text JOIN to 45534. If you would
like to opt out of this service text STOP to 45534. If you have any questions
about SMS text services, text HELP to 45534.
Participating carriers: AT&T, Verizon Wireless, Sprint, T-Mobile, U.S. Cellular,
Boost Mobile, MetroPCS, Virgin Mobile, Alaska Communications Systems (ACS),
Appalachian Wireless (EKN), Bluegrass Cellular, Cellular One of East Central, IL
(ECIT), Cellular One of Northeast Pennsylvania, Cricket, Coral Wireless (Mobi
PCS), COX, Cross, Element Mobile (Flat Wireless), Epic Touch (Elkhart
Telephone), GCI, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri),
Illinois Valley Cellular, Inland Cellular, iWireless (Iowa Wireless), Keystone
Wireless (Immix Wireless/PC Man), Mosaic (Consolidated or CTC Telecom), Nex-Tech
Wireless, NTelos, Panhandle Communications, Pioneer, Plateau (Texas RSA 3 Ltd),
Revol, RINA, Simmetry (TMP Corporation), Thumb Cellular, Union Wireless, United
Wireless, Viaero Wireless, and West Central (WCC or 5 Star Wireless).
T-Mobile is not liable for delayed or undelivered messages.
For more information you can view a copy of our Privacy Policy.
If you have questions about SMS text services or need help, call 18444259969. To
opt out of this service, please text STOP to 45534.
The following conditions only apply for the Canada market:
If you sign up for our loyalty programme, MeliáRewards, and choose to redeem
your MeliáRewards points on the website or through the App, we may use your
mobile phone number to send you a confirmation code to confirm your transaction
before processing your points redemption. Message and data rates may apply.
10
Geolocation Data
Some of the MHI App functionalities allow geolocation of the device (Tablet,
Smartphone, etc.) on which it is installed.
The User may disable this option directly on the device itself; however,
disabling this option may prevent the use of some of the App features.
11
Exercise of Rights
The User may send a letter to Meliá Hotels International S.A., Calle Gremio
Toneleros 24, 07009 Palma de Mallorca, or through an email to the address
privacy@melia.com, in both cases with the Reference “Data Protection”, and
attaching a photocopy of the current ID document or passport, at any time free
of charge, to:
* Revocation of consent granted.
* To obtain confirmation about whether or not personal data concerning the User
is being processed at MHI.
* Oppose the treatment.
* To access their personal details.
* To rectify any inaccurate or incomplete data.
* To request the deletion of their personal data when, among other reasons, the
data are no longer necessary for the purposes for which they were collected.
* To obtain from MHI the limitation of data processing when any of the
conditions provided in the data protection regulations are met.
* To get human intervention, to express your point of view and to challenge the
automated decisions adopted by MHI.
* To request the portability of your data.
Likewise, the user is informed that at any time he/she may file a complaint
regarding the protection of their personal data before the competent Control
Authority.
12
Security Measures
MHI will process the User’s data at all times in an absolute confidential way
and maintaining the mandatory duty to secrecy with regard to said data, in
accordance with the provisions set out in applicable regulations, and to this
end adopting the measures of a technical and organisational nature required to
guarantee the security of their data and prevent them from being altered, lost,
processed or accessed illegally, depending on the state of the technology, the
nature of the stored data and the risks to which they are exposed.
13
Notices Related to Local Laws and Regulations
Meliá Hotels International, S.A. is established in Spain and as such its data
processing activities first have to be compliant with Organic Law 3/2018, of 5
December, on the protection of personal data and the guarantee of digital rights
(“LOPDGDD”) and the European General Data Protection Regulation 2016/679
(“GDPR”). But in addition to the LOPDGDD and GDPR, there are other laws and
regulations which, depending on your specific situation, may also govern the
processing of your personal data. You will find below additional information
that may apply to you.
The following conditions only apply for the USA market in compliance with the US
Telephone Consumer Protection Act 1991
Meliá Hotels International offers complimentary SMS text messaging services to
help you stay informed with important account or product related topics that
need your attention. You might receive account, updates or product information.
Meliá Hotels International offers this service at no extra charge. Message
frequency may vary. Standard message and data rates may apply. Consent to
receive marketing text messages is not required as a condition of purchasing any
goods or services. Texts may be sent using an automatic telephone dialing
system.
To enroll in Meliá Hotels International Alerts, text JOIN to 45534. If you would
like to opt out of this service text STOP to 45534. If you have any questions
about SMS text services, text HELP to 45534.
Participating carriers: AT&T, Verizon Wireless, Sprint, T-Mobile, U.S. Cellular,
Boost Mobile, MetroPCS, Virgin Mobile, Alaska Communications Systems (ACS),
Appalachian Wireless (EKN), Bluegrass Cellular, Cellular One of East Central, IL
(ECIT), Cellular One of Northeast Pennsylvania, Cricket, Coral Wireless (Mobi
PCS), COX, Cross, Element Mobile (Flat Wireless), Epic Touch (Elkhart
Telephone), GCI, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri),
Illinois Valley Cellular, Inland Cellular, iWireless (Iowa Wireless), Keystone
Wireless (Immix Wireless/PC Man), Mosaic (Consolidated or CTC Telecom), Nex-Tech
Wireless, NTelos, Panhandle Communications, Pioneer, Plateau (Texas RSA 3 Ltd),
Revol, RINA, Simmetry (TMP Corporation), Thumb Cellular, Union Wireless, United
Wireless, Viaero Wireless, and West Central (WCC or 5 Star Wireless).
T-Mobile is not liable for delayed or undelivered messages.
For more information you can view a copy of our Privacy Policy.
If you have questions abous SMS text services or need help, call 18444259969. To
opt out of this service, please text STOP to 45534.
Special Provisions for Thai Residents:
1. For Clause 7 of the Privacy Policy “to which recipients will the user’s data
be disclosed”
As the recipients indicated in this section may be located out of Thailand and
also, since MHI’s centralized systems are located out of Thailand, the data
collected will be transferred and processed out of Thailand.
2. For Clause 11 of the Privacy Policy “exercise of rights”
The User may also exercise the following rights:
• The right to suspend the processing of data
• The right to request copies of their data collected
The following conditions only apply for the Canada market:
If you sign up for our loyalty programme, MeliáRewards, and choose to redeem
your MeliáRewards points on the website or through the App, we may use your
mobile phone number to send you a confirmation code to confirm your transaction
before processing your points redemption. Message and data rates may apply.
Additional Information Regarding the People's Republic of China (for the
purposes of this Statement only, excluding the Hong Kong Special Administrative
Region, the Macao Special Administrative Region and the Taiwan Region)
(hereinafter referred to as "China")
In case of any inconsistency between the above Privacy Policy and the following
contents, the following contents shall prevail for residents in China.
Data Processor
In the People's Republic of China, the data processor appointed by MHI is Sol
Melia Hotel Management (Shanghai) Co., LTD., registered office address: Unit 02,
03, Floor 34, Jinmao Tower, No. 88 Century Avenue, China (Shanghai) Pilot Free
Trade Zone. If you have questions or concerns concerning your personal
information or this Privacy Policy, please contact China.Policy@melia.com.
Collection and Consent
To the extent required by applicable law, we will obtain your consent
(separately, if applicable) to collect, use, share, transmit (including but not
limited to overseas transmission), disclose or otherwise process your personal
information.
Directly from You: We collect your information:
For sign up as a member of MeliáRewards programme, information collected
include:
* Nationality, name, surname, e-mail address, country of residence, phone
number, date of birth
* In order to provide a secure access to Melia Rewards, we will collect
username and password.
Members’ data will be processed to manage registration in the Programme and for
earning and redeeming points therefore one you become a member we will process
all the data related to your accommodation records, and related to the earning
and redeeming points. Such information is not collected when you register but is
then processed when you are a member.
For book a stay, information collected include:
* Gender, Nationality, name, surname, e-mail address, country of residence,
phone number, card data or other payment data
For register in newsletter, information collected include:
* Nationality, name, surname, e-mail address, phone number, contact preferences
If you provide us with additional information regarding Food Allergy,
Intolerances, details of preferences, Geolocation Data, we will be able to
provide with you a better and personalized service.
If you provide us with personal information about other people (e.g. family
members or colleagues) during your hotel reservation or stay, we ask you to
ensure that they are willing to share their personal information with us and to
direct them to this Privacy Policy if they would like to know how we use their
information.
In addition: We automatically collect your information when you use our website,
mobile applications, interact with our other digital channels and, in some
cases, when we communicate with you by email. In these cases, information such
as your country information, Internet protocol ("IP") addresses, intermediate
access control addresses, your interactions with these channels, and other
characteristics about your system or device may be automatically collected. This
information is collected to complete the functionality and improve the
experience of using the services. This information is also used to aggregate
trends and statistical analysis to show you more relevant ads and information.
Sensitive personal information
Certain types of personal information described in this Privacy Policy are
considered "sensitive" information and subject to other applicable rules
depending on the jurisdiction and applicable laws in which you work or reside.
Where applicable, the personal information referred to in this Privacy Policy
shall be deemed to include sensitive personal information, if any.
"Sensitive Personal Information" as defined by Chinese laws and regulations that
we collect and use for the purposes set forth in the Privacy Policy above
include the following information:
* Food allergy
* Accommodation records;
* Location information;
* Payment card information (used to pay for hotel stays, deposits or other
services);
Children's information
We take the protection of children's personal information very seriously. Our
website and services are mainly aimed at adults. Children should not create
their own user accounts without parental or guardian consent. Although local
laws and customs define children differently, we consider anyone under the age
of 14 to be a child.
In the case of the collection of child user information with the consent of
parents or guardians, we will only store, use or publicly disclose this
information if it is permitted by law, with the express consent of parents or
guardians or necessary for the protection of children, otherwise we will seek to
delete the relevant data as soon as possible.
Due to the limitations of existing technology and business model, it is
difficult for us to proactively identify children's personal information. If you
find that we have collected children's personal information without our
knowledge or without prior consent of verifiable guardians, you may contact us
in time and we will try to delete it in a timely manner upon discovery. If we
ourselves find any of the foregoing circumstances, we will also remove them in a
timely manner, except for those required to be retained by law.
The exception to authorized consent
Please understand that according to laws and regulations and relevant national
standards, we do not need to obtain your authorization and consent to collect
and use your user information under the following circumstances:
1. Directly related to national security and national defense security;
2. Directly related to public security, public health and major public
interests;
3. Directly related to criminal investigation, prosecution, trial and execution
of judgment;
4. In order to protect your or other individuals' life, property and other major
legal rights and interests, but it is difficult to get the consent of the
person;
5. Your user information collected is disclosed to the public by yourself;
6. Your user information collected from legally disclosed information, such as
legal news reports, government information disclosure and other channels;
7. Necessary to sign or perform the contract according to your requirements;
8. Necessary for the safe and stable operation of the software and related
services, such as discovering and handling faults of the software and related
services;
9. The person who controls the personal information shall be the news
organization and necessary for it to carry out lawful news reports;
10. When an academic research institution conducts statistics or academic
research in the public interest and provides the results of academic research or
description to the public, it de-identifies the personal information contained
in the results.
11. Other circumstances stipulated by laws and regulations.
How do we use the information we collect
Unless otherwise stated to you at the time of data collection, or otherwise
authorized by law or by you, we use personal Information only for the purposes
described in this Privacy Policy. We use the personal information collected by
MHI also for the following purposes:
* Operate, maintain, upgrade and provide all the featured services, provide you
with required services and information, respond to comments and questions,
and provide support for users.
* Understand and analyze user trends and preferences, improve MHI hotel
services, and develop new products, services, features and functions. We
(with your consent or as permitted by applicable law) may, based on your
preference, send you commercial information through E-mail and/or traditional
letters and/or SMS and/or telephone and etc. to share products, services,
promotions, specials, events or other related matters with you. If you do not
want to receive these promotional messages, you can opt out of receiving
these promotional messages via privacy@melia.com or via the withdrawal option
provided in each of the commercial communications received.
Share and disclose your personal information with third parties
We may share and disclose your personal information with third parties as
explained in the "To which Recipients will the User's Data be Disclosed" section
of the Privacy Policy.
In case you request to benefit from the services offered by MeliáRewards program
partners (including airlines, shopping, car renting, leisure and others), we
will communicate your data to such partners for the attention of your request.
We will also share your information sub-processors in order to provide you with
the services according to this Privacy Policy.
In addition, we will share and disclose your personal information to the hotel
in which you make a reservation for stay in order to process your booking.
Cross-country data transmission
Whereas MHI is a global hotel group, for the purposes set forth in this Privacy
Policy and to achieve MHI's purpose of providing you with premium and quality
services worldwide, with your sole consent (if required by applicable law), your
personal information will be transmitted to MHI located oversea at Calle Gremio
Toneleros, number 24, Palma de Mallorca, Spain, and may be transmitted to other
MHI affiliated entities or hotel entities in which you make a reservation for
stay located at other countries or regions, and such affiliated entities and/or
hotel entities will process your personal information for the purposes and in
the manner described in this Privacy Policy. MHI will take appropriate measures
to ensure that the cross-border transfer of data and the processing of your
personal information by MHI's overseas affiliated entities comply with the
requirements of applicable law. Such mechanisms are designed to ensure adequate
protection of your personal information in accordance with applicable law. If
you wish to exercise your rights with respect to personal information you may
contact MHI at privacy@melia.com.
How we store and protect your personal information
We will store your personal information for as long as necessary to achieve the
purposes set forth in this Privacy Policy, for the duration of your use of our
services, and otherwise as required by applicable law. We will take reasonable
security measures to protect your personal information in accordance with
industry standards, and are committed to using various technologies and measures
to protect your personal information from unauthorized access, use,
modification, disclosure and damage of such information, such as the use of
encryption technology to protect your personal information. We will handle
personal information security incidents in accordance with applicable laws and
regulations, and provide personal information protection training to relevant
personnel to enhance their awareness of the importance of personal information
and responsibilities related to personal information protection.
SDKS and other similar software technologies provided by unaffiliated entities
According to PRC laws, MHI must disclose the SDK for your acknowledgement. In
the course of providing products or services, we may deploy plug-ins that are
not associated with entities, such as software development kit SDK, statistical
analysis tools, etc., which may collect your personal information. In order to
facilitate your understanding of the SDKS of the non-associated entities we use,
you can refer to the following SDK list to learn more about our integrated SDK
information.
If you use these features and plug-ins provided by unaffiliated entities, the
privacy policies of those entities may also apply to you. Some of these entities
may collect data from you for their use and processing, and may seek your
consent before doing so. In any case, we recommend that you read the privacy
policies of these unaffiliated entities before using their features and plug-ins
to understand how they collect and process your data.
1. Name of SDK Application: Dynatrace
Name of SDK Provider: Dynatrace LLC
Purpose of Collection and Use: To collect and analyze data to provide insights
into the performance and behavior of applications
Personal Information Collected via SDK:
Device information:
- Device type
- Operating system version
- Device language
- Device ID User’s location
Sensitive Permission Requested: Location
Link to SDK Provider Privacy Policy:
https://www.dynatrace.com/support/help/manage/data-privacy-
2. Name of SDK Application: FBSDKCoreKit
Name of SDK Provider: Meta
Purpose of Collection and Use: to handle App Link from within the Facebook app
or to handle a deferred deeplink that was sent to a user via a push notification
Personal Information Collected via SDK:
NA
Sensitive Permission Requested: Push notifications
Link to SDK Provider Privacy Policy:
https://www.facebook.com/privacy/policy/?entry_point=data_policy_redirect&entry=0
3. Name of SDK Application: MarketingCloudSDK
Name of SDK Provider: Salesforce, Inc.
Purpose of Collection and Use: To create personalized and targeted marketing
campaigns for better engagement
Personal Information Collected via SDK:
Device information:
- Device type
- Operating system version
- Device ID
- Device language
- Location data
Sensitive Permission Requested: Location Push notifications
Link to SDK Provider Privacy Policy:
https://www.salesforce.com/es/company/privacy/full_privacy/
4. Name of SDK Application: ServiceSDK/Chat
Name of SDK Provider: Salesforce, Inc.
Purpose of Collection and Use: To offer personalized customer support and
improve customer satisfaction through efficient communication and collaboration
Personal Information Collected via SDK:
Device information:
- Device type
- Operating system version
- Device ID
- Device language
User’s information:
- Full name
- Reservation information
Sensitive Permission Requested: Location Push notifications
Link to SDK Provider Privacy Policy:
https://www.salesforce.com/es/company/privacy/full_privacy/
5. Name of SDK Application: SaltoJustINMobileSDK
Name of SDK Provider: SALTO Systems, SL
Purpose of Collection and Use: To allow users to access through a mobile app
Personal Information Collected via SDK:
Reservation information:
- Key digital
Sensitive Permission Requested: Location Bluetooth
Link to SDK Provider Privacy Policy:
https://saltosystems.com/es-es/datos-legales/privacidad/privacy-policies/salto-systems/
6. Name of SDK Application: MCM
Name of SDK Provider: ONE2ONE DIGITAL STRATEGY, S.L.
Purpose of Collection and Use: To personalize and optimize the user experience
Information Collected via SDK:
Device's advertising ID
Sensitive Permission Requested: Permission to Track (AppTracking Transparency)
[iOS]
Link to SDK Provider Privacy Policy:
https://www.mo2o.com/politica-de-privacidad/
7. Name of SDK Application: Akamai
Name of SDK Provider: Akamai Technologies, Inc
Purpose of Collection and Use: Protecting against attacks and to improve the
security of network access
Information Collected via SDK:
- IP address
- device information
Sensitive Permission Requested: N/A
Link to SDK Provider Privacy Policy:
https://www.akamai.com/es/legal/compliance/privacy-trust-ce
8. Name of SDK Application: FirebaseCrashlytics
Name of SDK Provider: Google, Inc
Purpose of Collection and Use: to identify and resolve app crashes and issues,
improve app
performance, and enhance the user experience
Information Collected via SDK:
Device information:
- Device type
- Operating System version
- Device ID
Sensitive Permission Requested: Permission to Track (AppTracking Transparency)
[iOS]
Link to SDK Provider Privacy Policy:
https://policies.google.com/privacy?hl=es-419
9. Name of SDK Application: VWO
Name of SDK Provider: Wingify
Purpose of Collection and Use: To personalize and optimize the user experience
by tracking user behavior and interactions with the app
Information Collected via SDK:
Device information:
- Device type
- Operating system
- Device language
- IP address
Sensitive Permission Requested: N/A
Link to SDK Provider Privacy Policy:
https://vwo.com/es/privacypolicy
10. Name of SDK Application: Firebase
Name of SDK Provider: Google, Inc.
Purpose of Collection and Use: To track user behavior and interactions with the
app, and use this data to generate insights and improve the user experience. To
deliver targeted and contextual messages to users based on their behavior and
preferences.
Information Collected via SDK:
Device information:
- Device type
- Operating system
- Device language
- IP address
User behavior data:
- usage patterns
- user interactions with the app
Data related to events, such as request and response payloads.
Sensitive Permission Requested: Push notifications
Link to SDK Provider Privacy Policy:
https://policies.google.com/privacy?hl=es-419
11. Name of SDK Application: FirebaseAnalytics
Name of SDK Provider: Google, Inc.
Purpose of Collection and Use: To track user behavior and interactions with the
app, and use this data to generate insights and improve the user experience.
Information Collected via SDK:
Device information:
- Device type
- Operating system
- Device language
- IP address
User behavior data:
- usage patterns
- user interactions with the app
Data related to events, such as request and response payloads.
Sensitive Permission Requested: N/A
Link to SDK Provider Privacy Policy:
https://policies.google.com/privacy?hl=es-419s
12. Name of SDK Application: FirebaseInAppMessagingDisplay
Name of SDK Provider: Google, Inc.
Purpose of Collection and Use: To deliver targeted and contextual messages to
users based on their behavior and preferences.
Information Collected via SDK:
Device information:
- Device type
- Operating system
- Device language
- IP address
User behavior data:
- usage patterns
- clicks
- user interactions with the app
Sensitive Permission Requested: N/A
Link to SDK Provider Privacy Policy:
https://policies.google.com/privacy?hl=es-419
13. Name of SDK Application: FirebaseMessaging
Name of SDK Provider: Google, Inc.
Purpose of Collection and Use: To deliver targeted and personalized push
notifications and messages to users based on their behavior and preferences.
Information Collected via SDK:
Device information:
- Device type
- Operating system
- Device language
- IP address
User behavior data:
- usage patterns
- clicks
- user interactions with the app
Sensitive Permission Requested: Push notifications
Link to SDK Provider Privacy Policy:
https://policies.google.com/privacy?hl=es-419
14. Name of SDK Application: FirebasePerformance
Name of SDK Provider: Google, Inc.
Purpose of Collection and Use: to monitor and optimize the performance of the
app, and ensure a positive user experience
Information Collected via SDK:
Device information:
- Device type
- Operating system
- Device language
- IP address
User behavior data:
- usage patterns
- clicks
- user interactions with the app
Sensitive Permission Requested: N/A
Link to SDK Provider Privacy Policy:
https://policies.google.com/privacy?hl=es-419
15. Name of SDK Application: FirebaseRemoteConfig
Name of SDK Provider: Google, Inc.
Purpose of Collection and Use: To personalize the user experience and improve
engagement by delivering customized content and features to users based on their
behavior and preferences
Information Collected via SDK:
Device information:
- Device type
- Operating system
- Device language
- IP address
User behavior data:
- usage patterns
- clicks
- user interactions with the app
Sensitive Permission Requested: N/A
Link to SDK Provider Privacy Policy:
https://policies.google.com/privacy?hl=es-419
Mobile device permission
If you choose to use the feature to search for hotels near your location, we
will require you to provide authorization to access your location information in
order to run this feature.
Personalized commercial communications
In order to help you better obtain the information you are interested in, we may
collect your personal information to provide you with personalized commercial
communications.
If a customer wishes to stop receiving MHI's commercial or promotional messages,
he/she may request cancellation by (i) sending an email to the following
address: privacy@melia.com indicating in the email that he/she does not wish to
receive such commercial and promotional information or (ii) using the withdrawal
option provided in each of the commercial communications sent.
Your rights
In addition to the rights mentioned in this Privacy Policy, you also enjoy the
following rights as permitted by the data protection laws of the People's
Republic of China:
* Access your personal information and obtain a copy of the information
You have the right to access personal information held by us about you or to
obtain copies of such information.
* Transfer your personal information
You have the right to request that your personal information be transmitted to
another data controller as permitted by applicable law.
* Close your account
You also have the right to contact china.policy@melia.com and request that we
close your MeliáRewards loyalty program account.
* The right to request deletion and correction of information
You may ask us to correct any incorrect information about you (see the "Exercise
of Rights" section for details). We are happy to correct such information, but
we need to verify its accuracy first.
If you believe that it is no longer necessary for us to use your information for
the purpose for which it was collected, you may request that we delete your
information. In addition, you may request us to delete your information if you
have revoked your consent to our use of your information (if we originally asked
you to consent to our use of your information), or have exercised your right
against further lawful use of your information, or if we have used your
information unlawfully, or if we are bound by legal obligations to delete your
personal information.
In individual cases, we may not be able to meet your requirements. Examples of
such situations include when we need to continue to use your information to
fulfill our legal obligations, or when we need to use your information to
establish a legitimate claim, enforce a legal right, or defend a legal claim.
* The right to revoke consent to permission to use mobile devices
You can revoke authorization or consent to use of the mobile device in the
Settings options for the device.
To exercise any of the above rights, you can also contact us by sending an email
to China.Policy@melia.com.
We aim to respond to all valid requests for exercising the above rights within
15 working days after verifying your identity. In order to be able to respond
more quickly, we may ask you to provide more detailed information related to
your inquiry.
In individual cases, we may not be able to comply with your request, for
example, your request may affect our duty of confidentiality to others, or we
may be legally entitled to handle your request differently.
Privacy policy update
MHI reserves the right to update or modify this policy from time to time. If our
privacy policy changes, we will post the latest version of the privacy policy
here. If we make a material change to our privacy policy, we may also notify you
of the change through various channels, for example, by posting a notice on our
website or by posting a separate notice to you.
How to contact us
If you have any questions or concerns about the Privacy Policy or the data
privacy terms, please contact us at:
Email address: China.Policy@melia.com
Address: Unit 08, 16 Floor, 1788 Square, No. 1788, West Nanjin Road, Jing’an
District, Shanghai, 200040, China
Contact person: Data Protection Officer
Date of last update: April 13, 2023
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