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ARMORBLOX IS NOW PART OF CISCO

The Armorblox team has joined the Security Business Group, where they will work
closely to bring Generative AI-powered experiences to our Security portfolio.

 * Read announcement


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ARMORBLOX TECHNICAL SUPPORT

If you are an existing Armorblox customer, technical support is available
24x7x365 for Priority 1 issues via support@armorblox.com. For all other issues,
technical support is available Monday-Friday Pacific Time 9-5pm except U.S.
holidays via email at support@armorblox.com and via other communication channels
provided by Customer Success.  The applicable hours of operations for an issue
are referred to as "Support Hours."

Once Armorblox has opened a service case for Customer (pursuant to Customer
request as provided above), Armorblox will assign an Issue Category and Priority
Level to the request based on Armorblox’s determination of its severity and
impact to customers.  Issue Categories and Priority Levels are described in the
table below:



Each Issue Category has a Support Response Target ("SRT") defined as the amount
of time during Support Hours beginning when Armorblox has received notice of a
support case submitted as described above to the time when Armorblox  notifies
the applicable customer that it has begun to provide assistance for that support
case. Armorblox will use commercially reasonable efforts to provide the SRTs for
each Priority Level and Issue Category within the time frames listed below:



For clarity, Armorblox is not obligated to and will not provide support for
issues related to: (1) Customer’s hardware, non-Armorblox software, systems,
internet services, and other third party services and software not provided by
Armorblox; (2) Customer’s improper use of the Services, not in accordance with
the Documentation; (3) Customer’s breach of its Agreement with Armorblox.

 * View Armorblox Master SaaS Agreement (PDF)
 * View Armorblox Service Level Agreement (PDF)


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