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Submitted URL: http://contactcenterpipeline.com/
Effective URL: https://www.contactcenterpipeline.com/
Submission: On July 18 via manual from SA — Scanned from DE
Effective URL: https://www.contactcenterpipeline.com/
Submission: On July 18 via manual from SA — Scanned from DE
Form analysis 1 forms found in the DOM
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<input type="hidden" name="__EVENTARGUMENT" id="__EVENTARGUMENT" value="">
<input type="hidden" name="__VIEWSTATE" id="__VIEWSTATE"
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<p>Take on any CX challenge with Pipeline+ - premium contact center analysis. <a href="/Plus" rel="noreferrer" target="_blank">Subscribe today</a>.</p>
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THE FOUR PILLARS OF CX OBTAINING MODERN CAPABILITIES BY OVERCOMING LEGACY
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TRANSFORMING THE CX LANDSCAPE CAN GENERATIVE AI HELP ACHIEVE FULLY AUTONOMOUS
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Operations
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THE FINE ART OF CONTACT CENTER MANAGEMENT – PART 1 UNDERSTANDING AND RESPONDING
TO, THE CENTER’S DRIVING FORCES.
THE FOUR PILLARS OF CX OBTAINING MODERN CAPABILITIES BY OVERCOMING LEGACY
TECHNOLOGY CHALLENGES.
TRANSFORMING THE CX LANDSCAPE CAN GENERATIVE AI HELP ACHIEVE FULLY AUTONOMOUS
CUSTOMER SUPPORT?
--------------------------------------------------------------------------------
THE EVOLVING OMNICHANNEL EXPERIENCE CUSTOMERS WANT PERSONALIZATION AND
CONSISTENCY FROM CONTACT CENTERS.
TAILORING TECHNOLOGY FOR SUCCESS WHY A CUSTOM CONTACT CENTER PLATFORM IS THE
BEST FIT.
HOW TO RESTORE TRUST IN OUTBOUND CALLING WHY BRANDED AND VERIFIED CALLS ARE KEY.
WORKING WITH CONSULTANTS HOW TO MAXIMIZE THE BENEFITS OF THEIR COUNSEL AND
SERVICES.
SHOE-LEATHER REPORTING WRITE A REPORT WORTH READING!
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INTERACTIONS.
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DEPENDS ON OPTIMALLY-FUNCTIONING SOLUTIONS.
ASSESSING THE POTENTIAL OF FRACTIONAL CONSULTING HOW THIS PRACTICE CAN MAXIMIZE
CONTACT CENTER EFFICIENCY.
CAN CONTACT CENTERS MITIGATE FRAUD RISKS? FRAUD IS RAMPANT, BUT STEPS CAN BE
TAKEN TO THWART THREATS.
CAN VOICE AUTHENTICATION HELP OVERWHELMED AGENTS? EXPERIENCE WITH IT SAYS YES.
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People
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THE FINE ART OF CONTACT CENTER MANAGEMENT – PART 1 UNDERSTANDING AND RESPONDING
TO, THE CENTER’S DRIVING FORCES.
THE FOUR PILLARS OF CX OBTAINING MODERN CAPABILITIES BY OVERCOMING LEGACY
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WORKING WITH CONSULTANTS HOW TO MAXIMIZE THE BENEFITS OF THEIR COUNSEL AND
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CUSTOMER SERVICE AWAKENED THE MINDSET OF A SERVANT CHALLENGER.
CAPITALIZE ON THESE RETAIL CX STRATEGIES HOW CONTACT CENTERS CAN MEET (AND
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CHALLENGES OF AGENTS WORKING FROM HOME.
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Strategy
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CONNECTING WITH ANXIOUS CUSTOMERS THE CASES FOR CAREFUL DEFLECTION, SUPPORTING
PREFERRED CHANNELS, AND PROACTIVE OUTREACH.
THE FINE ART OF CONTACT CENTER MANAGEMENT – PART 1 UNDERSTANDING AND RESPONDING
TO, THE CENTER’S DRIVING FORCES.
AI: WHAT’S POSSIBLE AND PRACTICAL? REIMAGINING HOW AI CAN BE USED IN THE CONTACT
CENTER.
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THE FOUR PILLARS OF CX OBTAINING MODERN CAPABILITIES BY OVERCOMING LEGACY
TECHNOLOGY CHALLENGES.
SKATING TO WHERE THE PUCK IS GOING HERE ARE SEVERAL KEY TRENDS IN CUSTOMER
SERVICE.
TAILORING TECHNOLOGY FOR SUCCESS WHY A CUSTOM CONTACT CENTER PLATFORM IS THE
BEST FIT.
THE CODE TO CX HOW QR CODES REDEFINE CUSTOMER ENGAGEMENT AND SUPPORT.
HOW TO RESTORE TRUST IN OUTBOUND CALLING WHY BRANDED AND VERIFIED CALLS ARE KEY.
WORKING WITH CONSULTANTS HOW TO MAXIMIZE THE BENEFITS OF THEIR COUNSEL AND
SERVICES.
SHOE-LEATHER REPORTING WRITE A REPORT WORTH READING!
CUSTOMER SERVICE AWAKENED THE MINDSET OF A SERVANT CHALLENGER.
CAPITALIZE ON THESE RETAIL CX STRATEGIES HOW CONTACT CENTERS CAN MEET (AND
EXCEED) CUSTOMER EXPECTATIONS.
NAVIGATING THE TRAINING MAZE HOW TO STEER AROUND THE CHALLENGES OF BUILDING A
RESILIENT TEAM.
ASKING THE RIGHT QUESTIONS KNOWING HOW WILL HELP TO EXCEL AT CUSTOMER
INTERACTIONS.
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Technology
+VIEW ALL
CONNECTING WITH ANXIOUS CUSTOMERS THE CASES FOR CAREFUL DEFLECTION, SUPPORTING
PREFERRED CHANNELS, AND PROACTIVE OUTREACH.
DISTINCTIVE SERVICE THROUGH CUSTOMER CHOICE AND HUMAN CONNECTION SECURING
SUCCESS WITH SELF-SERVICE TECHNOLOGIES.
AI: WHAT’S POSSIBLE AND PRACTICAL? REIMAGINING HOW AI CAN BE USED IN THE CONTACT
CENTER.
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TRANSFORMING THE CX LANDSCAPE CAN GENERATIVE AI HELP ACHIEVE FULLY AUTONOMOUS
CUSTOMER SUPPORT?
THE EVOLVING OMNICHANNEL EXPERIENCE CUSTOMERS WANT PERSONALIZATION AND
CONSISTENCY FROM CONTACT CENTERS.
SKATING TO WHERE THE PUCK IS GOING HERE ARE SEVERAL KEY TRENDS IN CUSTOMER
SERVICE.
THE CODE TO CX HOW QR CODES REDEFINE CUSTOMER ENGAGEMENT AND SUPPORT.
THE AI DIVIDE AND HOW CONTACT CENTERS CAN HELP BRIDGE IT.
TAILORING GENERATIVE AI FOR THE CONTACT CENTER WHY A VERTICAL-SPECIFIC SOLUTION
IS THE BEST CHOICE.
NO TURNING BACK ON AI AI IS NOW ESSENTIAL FOR GREAT CX.
PLEASE DON’T PUT ME ON HOLD YOUR CUSTOMERS ARE NOT HAPPY WAITING WHILE YOU LOG
IN.
STRATEGIES FOR MANAGING REMOTE CALL CENTER TEAMS – PART 2 HOW TO HANDLE
CHALLENGES OF AGENTS WORKING FROM HOME.
CAN VOICE AUTHENTICATION HELP OVERWHELMED AGENTS? EXPERIENCE WITH IT SAYS YES.
BANKING ON DIGITAL TRANSFORMATION HOW FINANCIAL SERVICES CAN USE TOOLS LIKE
CONVERSATIONAL AI AND AGENT ASSIST AI.
GUIDING CUSTOMERS ON THEIR JOURNEYS HOW AI CAN ASSIST AGENTS ASSIST CUSTOMERS.
RECRUITMENT, ATTRITION, AND COVID-19 HOW JACKSON NATIONAL LIFE’S CONTACT CENTER
RESPONDED TO THE CHALLENGES.
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White Papers
+VIEW ALL
WISEROWL HELPS GLOBAL EYEWEAR CONTACT CENTER SAVE MILLIONS A SPONSORED CASE
STUDY BY WISEROWL
AN EXECUTIVE INTERVIEW WITH DENIS FRANCOEUR, UPLAND SOFTWARE A SPONSORED ARTICLE
BY UPLAND SOFTWARE
PUTTING EMPLOYEE EXPERIENCE AT THE CENTER OF DIGITAL TRANSFORMATION
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UPSKILLING CONTACT CENTER AGENTS WITH SIMULATION TRAINING A SPONSORED ARTICLE BY
ZENARATE
AN EXECUTIVE INTERVIEW WITH KUSTOMER. A SPONSORED ARTICLE BY KUSTOMER
THE WAY CUSTOMERS COMMUNICATE WITH BRANDS IS CHANGING A SPONSORED ARTICLE BY
KUSTOMER
IS COST OF PERFORMANCE THE UNDISCOVERED X FACTOR? A Q&A WITH WISEROWL FOUNDER,
ROBERT BRADSHAW
IS YOUR CONTACT CENTER THRIVING IN THE “NEW NORMAL”? A SPONSORED ARTICLE BY
VERINT
BUILDING A HUMAN EXPERIENCE IN THE CONTACT CENTER A SPONSORED ARTICLE BY SLALOM
EXECUTIVE INTERVIEW WITH LUMENVOX FOUNDER & CEO EDWARD MILLER A SPONSORED
ARTICLE BY LUMENVOX
CUSTOMER EXPERIENCE PERFECTION IS EASY TO ACHIEVE A SPONSORED ARTICLE BY BCI
MANAGING MODERN CUSTOMER EXPECTATIONS WITH AI A SPONSORED ARTICLE BY COGNIGY
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Research
+VIEW ALL
CAN CONTACT CENTERS MITIGATE FRAUD RISKS? FRAUD IS RAMPANT, BUT STEPS CAN BE
TAKEN TO THWART THREATS.
WORK FROM HOME SURVEY RESULTS MONITORING THE CURRENT TRENDS OF REMOTE WORK
PROGRAMS.
2022 CHALLENGES AND PRIORITIES SURVEY: A TRIPLE WHAMMY OF CHALLENGES! TROUBLE
HIRING? WORKLOAD INCREASING? HIGH ATTRITION? YOU ARE NOT ALONE!
--------------------------------------------------------------------------------
WHAT IS YOUR CUSTOMER-CENTRIC DNA? KEY FINDINGS FROM THE 2020 NORTH AMERICAN
STUDY ON CUSTOMER CENTRICITY.
CONTACT CENTER CHALLENGES AND PRIORITIES FOR 2021: A YEAR LIKE NO OTHER FINDINGS
FROM OUR SIXTH ANNUAL SURVEY REVEAL THE NEED FOR AGILITY GOING FORWARD.
SURVEYS HIGHLIGHT CONTACT CENTER OPPORTUNITIES INSIGHTS ON RESILIENCY,
OPERATIONS, TECHNOLOGY AND METRICS HIGHLIGHT WHERE WE GO FROM HERE.
CONTACT CENTER CHALLENGES & PRIORITIES FOR 2020: THE YEAR OF THE AGENT FINDINGS
FROM OUR FIFTH ANNUAL SURVEY REVEAL A STRONG FOCUS ON THE AGENT EXPERIENCE.
SPECIAL REPORT: FACTORS LEADING TO AN IMPACTFUL VOICE OF THE CUSTOMER PROCESS
FINDINGS FROM THE 2019 VOICE OF THE CUSTOMER SURVEY.
THE FUTURE OF THE CONTACT CENTER: OPTIMISM WITH A DOSE OF CAUTION THE RESULTS
FROM OUR RECENT SURVEY REVEAL ENTHUSIASM FOR EMPLOYEE AND CUSTOMER IMPACTS, BUT
TEMPERED EXPECTATIONS...
CONTACT CENTER CHALLENGES & PRIORITIES FOR 2019 FINDINGS FROM OUR RECENT CONTACT
CENTER CHALLENGES & PRIORITIES SURVEY REVEAL NOTICEABLE MOVEMENT IN CURRENT...
2018 CONTACT CENTER TECHNOLOGY SURVEY REVEALS CRITICAL NEEDS FEATURES/FUNCTIONS,
OBSOLESCENCE AND RELIABILITY DRIVE INVESTMENT.
CONTACT CENTER CHALLENGES & PRIORITIES FOR 2018 THE SURVEY RESULTS ARE OUT! LET
2018 BE THE YEAR TO RAISE THE CONTACT CENTER’S PROFILE!
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Remote Work
+VIEW ALL
GOING HOME FOR TALENT PROVIDING REMOTE WORK IS A NECESSITY, NOT AN OPTION.
REFINING REMOTE WORKING HOW WFH CONTACT CENTER EMPLOYEES CAN BEST ENGAGE WITH
CUSTOMERS AND COLLEAGUES.
EVOLVING CHALLENGES REQUIRE EVOLVING SOLUTIONS TECHNOLOGY ESSENTIALS TO THRIVE
IN A NEW ERA OF CUSTOMER SERVICE.
--------------------------------------------------------------------------------
WHY SOFTWARE QA IS GOOD FOR BUSINESS (TO BUSINESS) DELIVERING EXCELLENT B2B CX
DEPENDS ON OPTIMALLY-FUNCTIONING SOLUTIONS.
DISRUPTION AHEAD FOR THE CONTACT CENTER WORKFORCE – PART 2 DECLINING LABOR
SUPPLY POSES CHALLENGES AND HOW TO OFFSET THEM.
STRATEGIES FOR MANAGING REMOTE CALL CENTER TEAMS – PART 2 HOW TO HANDLE
CHALLENGES OF AGENTS WORKING FROM HOME.
CAN VOICE AUTHENTICATION HELP OVERWHELMED AGENTS? EXPERIENCE WITH IT SAYS YES.
WHERE TO CALL AND CONTACT? THE NEW NORMAL, LIKE WFH, HAS SHAKEN UP CONTACT
CENTER SITE SELECTION STRATEGIES.
CONNECTING WITH REMOTE COLLEAGUES: IN WRITING EMAIL HAS ITS FLAWS, SO HERE’S HOW
TO MAKE THE BEST OF IT.
STRATEGIES FOR MANAGING REMOTE CALL CENTER TEAMS – PART 1 HOW TO HANDLE
CHALLENGES OF AGENTS WORKING FROM HOME.
REINVENTING WORKPLACE CONNECTIONS HOW TO NURTURE FRIENDSHIPS IN THE REMOTE
CONTACT CENTER ERA.
GUIDING CUSTOMERS ON THEIR JOURNEYS HOW AI CAN ASSIST AGENTS ASSIST CUSTOMERS.
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