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Thursday, 28 July 2022 | 6:30 PM
Bangalore
Express Interest





UPCOMING ROADSHOWS

Bangalore August 4, 2022


DELHI AUGUST 18, 2022


MUMBAI AUGUST 25, 2022




OVERVIEW

A customer’s financial relationship consists of various journeys, ranging from
onboarding, transactions to maintenance and problem resolution. With Pandemic,
not only more and more customers are opting for digital marketing solutions,
their behavior has also changed and they are more demanding with little
patience. Delivering a product that fulfils their needs isn’t enough anymore.
They want brands to treat them with special attention, anticipate their needs
and understand their preferences, to offer relevant, contextual and Personalised
solutions. BFSI Industry has been witnessing a massive change as well with newer
kinds of risk, need of more digitalized solutions leading to need to emergence
of newer business models to sustain and grow. Reports suggest that over 50%
business leaders believe that CX and business growth have a strong correlation.
Delivering remarkable Customer Experience can be key to scale growth. Brands
need to delve deeper to decode the customer journey and behavior across multiple
touchpoints and capture the right data to design hyper-Personalised solutions
and empowering service teams to provide frictionless service engagements.
Consequently, the future-forward brands are investing in marketing technologies
to deliver delightful customer experiences, which helps in retention, growth,
recall, and scaling the business.

The extensive multi-city series focused around various aspects of delivering
remarkable CX, will provide an opportunity to learn from the CX leaders the best
practices and be part of a discourse around various facets of Customer
Experience in financial services.

Express Interest




KEY DISCUSSION POINTS

High Customer expectations in service delivery & support
Mapping customer behavior and preferences to draw insights
Benefits of Keeping customer first
Deigning Personalized Experiences, from products/services to communication

Mapping their cross channel behavior
Delivering personalization at scale




SPEAKERS





WHY SHOULD YOU ATTEND?

 * Meet CX Industry leaders on one platform
 * Networking opportunity with Industry stalwarts

 * Seek industry insights on delivering remarkable
 * Get first-hand insights on customer experience & engagement




CONTACT US


FOR ANY QUERIES

Aashi Kameshwar
aashi.kameshwar@timesinternet.in
+91 9999108347




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shahbaz.khan@timesinternet.in - Md. Shahbaz Khan,
Head of Special Initiatives & Business Strategy, The Economic Times Business
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