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RECOMMITTING OR TEAMS TO SURGICAL SAFETY

Cleveland Clinic operating room teams speak up about potential safety events,
listen to each other and use a Universal Protocol (UP) safety checklist.
Surgical teams who commit to these practices can make a difference in patient
safety.

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RECOMMITTING OR TEAMS TO SURGICAL SAFETY


DISCUSS SAFETY PERFORMANCE, IMPLEMENT ZERO-TOLERANCE PROTOCOLS

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By Carol Pehotsky, DNP, RN, NEA-BC, ACNS-BC, CPAN, Associate Chief Nursing
Officer, Surgical Services

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Cleveland Clinic is a non-profit academic medical center. Advertising on our
site helps support our mission. We do not endorse non-Cleveland Clinic products
or services Policy

Serious safety events in an operating room (OR), including retained foreign
bodies and wrong site procedures, should never happen. And it’s on surgical
teams to ensure they don’t by creating the safest environments possible and
sharing the responsibility of protecting patients.

One year ago, Cleveland Clinic OR and surgical services caregivers in Ohio and
Florida recommitted and reaffirmed their pledge to patient safety. More than 800
people stood up for safety on Cleveland Clinic’s main campus while others
attended virtually or at local events hosted on other Cleveland Clinic campuses.
Surgical services were paused that morning so every caregiver from surgical
teams could participate.

Since then, OR teams have recommitted to speaking up about potential safety
events, listening to each other and using Cleveland Clinic’s Universal Protocol
(UP) Safety Checklist. Surgical teams who recommit to safety in these ways can
ensure the best patient safety experience in the OR.


TALK AND LISTEN WITH INTENTION

Transparency among caregiver teams promotes consistency of care and better
quality. And in the surgical setting, patient safety depends on it.

The first principle of safety is speaking up when something isn’t right. Doing
so is the responsibility of every team member. The second principle is listening
when someone else speaks up. Caregivers should always be intentional when
providing care. Patients expect to be cared for safely. It is unacceptable for
them to suffer harm.

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According to The Joint Commission, the most common safety issues in the OR
involve:

 * errors during scheduling
 * verification/documentation errors
 * distractions/rushing
 * inconsistent site marking
 * punitive safety culture
 * time out process errors


Leaders should closely monitor safety performance and talk about it with
intention with their teams — openly discussing missteps, failed processes and
lessons learned.

Cleveland Clinic’s Moment to Care is a good example of something we implemented
because of a lesson learned. Recently, we changed our approach to the way
patients are introduced to the surgical team during the first phase of the UP.
We did this so the patient could be more actively involved in the initial
surgical care discussion. Moment to Care has been formally incorporated into our
Universal Protocol Safety Checklist to guide teams in these interactions.


PREVENT HARM WITH ZERO-TOLERANCE PROTOCOLS

The Joint Commission offers a standardized universal protocol that provides
guidance for health care professionals and can be adapted for organizations.
When employees are engaged in their facility’s UP Safety Checklist, harm is
preventable. Safety checklists prevent and eliminate serious safety events and
adhering to them keeps patients and employees safe.

Safety checklists also serve as a foundation for dialog around what needs to be
done to take care of patients. They open the door for every caregiver in the
room to safely comment or speak up if they are unsure about something, and to be
met with an open mind. Teams excel when they share an environment of mutual
trust. For an organization’s UP to be successful, employees need to commit to
following it and leaders need to commit to removing any barriers that may
prevent the use of it.

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Cleveland Clinic’s UP Safety Checklist is how we engage our teams around safety.
The use of this checklist applies to all surgical and nonsurgical invasive
procedures in all inpatient and outpatient settings. It addresses the Sign In,
when the surgical team initially comes together; marking of the procedure site,
the Time Out immediately prior to incision; implant verification; a pause before
Sign Out to ensure finalized and correct surgical counts; and Sign Out to
debrief the surgery with next steps for the patient and team. Cleveland Clinic
requires use of the checklist; there is a zero-tolerance policy for lack of
compliance. Employees are expected to follow the UP for every patient, every
procedure, every time, at every Cleveland Clinic location.

In 2018, Cleveland Clinic changed its checklist format from poster to paper,
which has been well received by caregiving teams. Feedback from near misses and
potential safety events has led to ongoing adjustments to the checklist, and two
separate versions — the office-based/clinic checklist and the OR/procedural area
checklist — were launched in 2022 to reflect nuances of each care setting.


ACCOUNTABILITY IS KEY

There is no better time than the present to recommit OR and surgical services
teams to safety. Last week, many participated in the Association of
periOperative Registered Nurses’ (AORN) National Time Out Day. Each year, the
day serves as a reminder of the ongoing importance of caregiving teams taking a
time out to focus on the patient and prevent avoidable harm in the OR.

Those who enter healthcare do so to help others. No one intends to cause harm to
patients. And there should be no room for complacency when it comes to surgical
safety. Surgical professionals need to be accountable to each other and the
patients they serve.

Jun. 15, 2022 / Nursing / Clinical Nursing
Tags: nursing, patient safety, Universal Protocol
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Cleveland Clinic is a non-profit academic medical center. Advertising on our
site helps support our mission. We do not endorse non-Cleveland Clinic products
or services Policy


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