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November 21




ICLOUD FOR WINDOWS USERS CLAIM IMAGES AND VIDEOS FROM STRANGERS ARE SHOWING UP
IN THEIR LIBRARY

Chance Miller

- Nov. 21st 2022 1:34 pm PT



@ChanceHMiller




23 Comments
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There are ongoing issues apparently affecting the iCloud for Windows app,
particularly in regards to photo and video storage. According to a number of
online complaints from users, iCloud for Windows is corrupting certain videos.
There are also reports of a more worrying problem: photos from strangers popping
up in people’s iCloud Photo library.




MAJOR PROBLEMS IN ICLOUD FOR WINDOWS?

MacRumors rounded up some of these complaints via complaints posted to their
forums. According to an affected user, videos taken with the iPhone 13 Pro and
iPhone 14 Pro models aren’t being properly synced with iCloud for Windows. When
certain videos are recorded and the synced with iCloud for Windows, they then
turn “black with scan lines, rendering the videos unwatchable.”

While that problem is bad enough, some other users say they are seeing photos
and even videos they do not recognize in their photo libraries. The speculation
here is that these photos or videos could be from other people’s iCloud
libraries, though nothing has been confirmed yet.

One affected user explained the problem:

> iCloud for Windows is corrupting videos recorded from an iPhone 14 pro max
> resulting in black videos with scan lines. On rare occasions, it is inserting
> stills into videos from unknown sources, possibly other’s iCloud accounts.
> I’ve been shown photos of other people’s families I’ve never seen in my life,
> soccer games, and other random photos. Obviously, this is extremely concerning
> and does not exactly make me feel safe using iCloud.

These problems appear to be affecting the dedicated iCloud for Windows app
itself, not the recently-launched iCloud Photos integration in Windows 11.

More specific information about these problems remains unclear at this time. The
culprit seems to be the handoff of certain file types between the iPhone and
iCloud rendering on Windows. The problem certainly appears to be a server-side
issue on Apple’s side, rather than something on Microsoft’s side.

Have you experienced any problems with photos and videos appearing via the
iCloud for Windows? Let us know in the comments. We’ll be sure to update this
story as we learn more and if a fix emerges.

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GUIDES


ICLOUD

iCloud is built into every Apple device, so that means your photos, files,
notes, and more — are safe, up to date, and available wherever you are.




ABOUT THE AUTHOR


CHANCE MILLER

@ChanceHMiller

Chance is an editor for the entire 9to5 network and covers the latest Apple news
for 9to5Mac.

Tips, questions, typos to chance@9to5mac.com


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