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* Paper Size Mismatch error. I have the correct size paper sel...
PAPER SIZE MISMATCH ERROR. I HAVE THE CORRECT SIZE PAPER SELECTED. BRAND NEW
PRINTER
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ShelteredNest
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Product: Smart Tank 571
Operating System: Microsoft Windows 10 (64-bit)
Randomly while printing I get the Paper Size Mismatch error. The print job is
formatted for paper size that is different from what is loaded in the printer. I
have the correct size paper selected. The Paper is inserted correctly. I am
using A4, it defaults to LETTERI set it to A4. This can happen every few pages.
I click the OK button and it continues to print fine. Tried from 4 computers all
set correctly, tried good quality paper to very expensive photo paper. This is a
brand new printer and has happened since the first document I printed after
setup.
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* Microsoft Windows 10 (64-bit)
* Smart Tank 571
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Category:
* Tank printer
31 people had the same question
I have the same question
4 REPLIES 4
Dragon-Fur
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09-18-2020 02:01 PM
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@ShelteredNest
Set the Tray and Paper Preferences
User Guide
Page 8 Chapter 1 Get started
Open your favorite browser > type / enter Printer IP address into URL / Address
bar
Tab Settings > Preferences > Tray and Paper Management
If applicable, check the Advanced section (at the bottom of the Tray and Paper
Management menu)
Click Apply to save changes
EWS_9025_Preferences_Tray_and_Paper_Management_1
Also check the Copy Defaults (if you use Copy) and the WebScan settings (if you
use Webscan)
EWS_9025_Copy_Defaults_3EWS_9025_Webscan_1
What else?
Set the Preferences - Windows
1. Check / enable the printer as the “Default Printer”
Settings > Devices > Printers and scanners
UNCHECK (clear box) Let Windows manage my default printer
Select (Left-Click) your printer from the list of printers > Manage > Set as
Default
1. Select and adjust settings in each category for the Media (kind of paper),
source (tray), and paper size.
Settings > Devices > Printers and scanners
Left-Click on (your) Printer > Manage > Printing Preferences
Next
Tab Printing Shortcuts > Click / Highlight your preferred shortcut > Click Apply
> Click OK to exit
NOTE - Make changes to a Shortcut
* Select a shortcut and adjust the settings for paper, source (tray), other
settings
* If there is a More > section, check / adjust settings in the sub-sections >
Click OK to save sub-menu changes
* If supported, save the edited shortcut or use “Save As” or “Create Custom
Shortcut” to save under a new name
* Click OK to save the setup
9025_Printing_Preferences_Printing_Shortcuts_1
References
Full Feature Software
HP Smart Tank Plus 570 Print and Scan Driver and Accessories
HP Smart for Windows
HP Smart is an application available in the Microsoft Store
Learn how to use HP Smart on your Windows 10 computer.
Open the Software and Drivers Support Website for your printer > Check the Box
Get the App
OR
HP Printers - Using the HP Smart App (Windows 10)
NOTE: Website includes the HP Smart software for Windows and Mobile devices,
plus an FAQ section to assist with questions / issues
HP Smart Tasks for Windows and HP Smart Mobile
Where available, Smart Tasks can be configured for several print tasks.
* Print: Send a print job to your printer.
* Email: Send an email message or attachments.
* Save to: Save a file to a cloud storage account, such as Google Drive or
Microsoft OneDrive.
HP Printers - HP Smart: Use Smart Tasks
==============================================================
Category How to > Select Topic: Print >
Printer Home Page - References and Resources – Learn about your Printer -
Solve Problems
“Things that are your printer”
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty
Check, HP Drivers / Software / Firmware Updates, How-to Videos,
Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides /
Manuals, Product Information (Specifications), more
When the website support page opens, Select (as available)
a Category > Topic > Subtopic
HP Smart Tank Plus 571 Wireless All-in-One
Thank you for participating in our HP Community.
We are a world community of volunteers dedicated to supporting HP technology
Click Thumbs Up to say Thank You.
Answered? Click "Accept as Solution" .
Dragon-Fur
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ShelteredNest
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I had set everything to A4 everywhere I could find. I am not sure why it doesn't
just print properly like every other printer I have ever had. I did find in
properties ANOTHER place that said LETTER and changed that to A4. Trying to test
and now it doesn't seem capable of printing a multi page document. It prints one
page, then spits out a blank page and says it is CANCELLING. I am sorry I gave
HP another chance, this printer is going back and not being replaced by an HP.
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Dragon-Fur
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@ShelteredNest
Understood, though I am sorry it escalated so quickly to this point.
I will forward a request for assistance - brand new printer provides for this.
If an agent answers while you still have the printer, you can ask for whatever
help you need, else you may decline or simply ignore the offer.
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ShelteredNest
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Thanks for the help. It wasn't really quickly, I only have 7 days to return it
or a long drawn out return process will be required. I have been fighting with
this thing for 3 days. I know about settings, hardware etc. I always check and
double check before even contacting anyone. If this printer had an option to
ignore errors it might have been enough. It prints nice when it does print. I
only have to hit OK and it works. Also now and again it says to remove and
reinsert the print heads and then there was the times it just said cancelling on
its own and didn't finish the print jobs. All this combined is why I need to
return it. I hope for HPs sake that this particular printer is just a lemon.
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