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Safety Center
Overview

Controlling Your Experience
Four steps to a super safe accountFour steps to a super safe serverRole of
administrators and moderators on DiscordReporting problems to DiscordMental
health on DiscordAge-Restricted Content on DiscordTips against spam and hacking

Parents & Educators
What is Discord?Discord's commitment to a safe and trusted experienceHelping
your teen stay safe on DiscordTalking about online safety with your
teenAnswering parents' and educators' top questionsIf your teen encounters an
issueWorking with CARU to protect users on Discord

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Moderator Academy
Overview

Basics
100: An Intro to the DMA103: Basic Channel Setup104: How To Report Content To
Discord110: Moderator Etiquette111: Your Responsibilities as a Moderator151: An
Intro to the Moderator Ecosystem

Setup and Function
201: Permissions on Discord202: Handling Difficult Scenarios203: Developing
Server Rules204: Ban Appeals205: Utilizing Role Colors206: Best Practices for
Reporting Tools207: Server Information and Announcement Channels208: Channel
Categories and Names210: Moderator Recruitment211: Creating Moderation Team
Channels231: Fundamentals of Family-Friendly Servers241: Securing Your Discord
Account

Advanced Community Management
301: Implementing Verification Gates302: Developing Moderator Guidelines303:
Facilitating Positive Environments304: Moderating Safely and Securely310:
Managing Moderation Teams311: Understanding and Avoiding Moderator Burnout312:
Internal Conflict Resolution313: How to Moderate Voice Channels314: Training and
Onboarding New Moderators321: Auto Moderation in Discord322: Using Webhooks and
Embeds 323: Using XP Systems324: Using Modmail Bots331: Community Engagement332:
Fostering Healthy Communities333: Planning Community Events334: Community
Partnerships341: Understanding Your Community Through Insights345: Best
Practices for Moderating Content Creation

Moderation Seminars
401: Transparency in Moderation402: Confidentiality in Moderation403: Sensitive
Topics404: Considering Mental Health in Your Community 405: Practicalities of
Moderating Adult Channels407: Managing Exponential Membership Growth431: Ethical
Community Growth432: Internationalization of a Community441: Community
Governance Structures442: Using Insights to Improve Community Growth and
Engagement443: Ban Evasion and Advanced Harassment444: Managing Interpersonal
Relationships451: Reddit X Discord452: Twitch X Discord453: Patreon X
Discord455: Schools X Discord459: Bringing Other Communities to Discord

Graduate
531: Parasocial Relationships541: The Application of Metaphors in Moderation


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Archived Versions


PAID SERVICES TERMS

EFFECTIVE: APRIL 15, 2024

LAST UPDATED: MARCH 15, 2024

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Thank you for buying something through Discord! These Paid Services Terms apply
to anything bought or sold using Discord’s supported purchase flows and
supplement our Terms of Service. You may also be asked to agree to separate
terms before accessing paid products or services. If you are under 18 (or the
legal age of majority in your place of residence), you need your parent’s or
guardian’s permission to make purchases through Discord.


USE OF PAID SERVICES

We use third-party payment processors to transmit payments to us. By providing a
payment method to us, you agree that (i) you are authorized to use the payment
method you provide; (ii) you will in fact pay for the paid service by the date
on which payment is due; (iii) the payment information you provide is true and
accurate; (iv) we may retain the payment information and method that you and the
issuer of your payment method or the applicable payment network submit to us;
and (v) we are authorized to charge you for the paid service using the payment
method you present. This includes any obligation you may have to pay any taxes
applicable to the service you are buying. You also agree that we have permission
to retain and/or share with financial institutions and our payment processors
(including any institutions or processors we retain in the future) information
regarding your purchase and your submitted payment information in order to
process your purchase and to use the contact information (such as an email
address or phone number) submitted by you to provide you with notices and
disclosures relating to renewals, recurring charges, and changes affecting your
purchase.


PAYMENT METHODS

Discord accepts certain payment methods. These may vary by country or paid
service and may change from time to time. You can update your payment methods in
the “Billing” section of the Settings page in your Discord account. Please note
that Discord is not responsible for any fees or charges applied by your
financial institution or payment method issuer related to our processing of your
payment. In some cases, we may allow you to pay against an invoice. Invoices
will be sent to the email address associated with your account, and we will
invoice you no more than forty-five (45) days after the purchase of the relevant
service. All amounts invoiced are due and payable within thirty (30) days from
the date of the invoice, unless otherwise specified on the invoice itself. All
amounts are payable in United States dollars unless otherwise specified.


SUBSCRIPTIONS

We may allow you to purchase subscriptions to premium features and content.
These subscriptions may be sold by Discord or others (see the section on “Stuff
sold by others” below for more). Subscriptions purchased through Discord and
associated subscription fees are available on the “Subscriptions” section of the
Settings page in your Discord account. You will find details about the
subscriptions you’ve purchased from Discord, the applicable subscription fee,
and the next payment due date there as well.

Billing Cycle & Automatic Subscription Renewal. We’ll automatically bill you
starting on the date you first purchase your subscription (or whenever your
payment method is successfully charged), and on each periodic renewal date
(monthly, annually, or other renewal period) until cancellation (see
“Cancellation” below for more information on how to cancel a subscription). By
initiating your first subscription fee payment, you authorize us to charge your
payment method for recurring subscription fees on an ongoing basis. For annual
subscriptions, we’ll send you a reminder of the then-current subscription fee at
least 30 days, and at most 60 days, in advance of your automatic renewal, or as
otherwise required by applicable law. Some states and countries have mandatory
laws regarding your cancellation rights, and this paragraph does not override
those laws. UNLESS YOU NOTIFY US OF YOUR DESIRE TO CANCEL YOUR SUBSCRIPTION (IN
ACCORDANCE WITH THE “CANCELLATION” SECTION BELOW), YOU UNDERSTAND THAT YOUR
SUBSCRIPTION WILL AUTOMATICALLY CONTINUE AND YOU AUTHORIZE US TO AUTOMATICALLY
CHARGE YOUR PAYMENT METHOD FOR THE AMOUNT OF YOUR SUBSCRIPTION FEE AND ANY
APPLICABLE TAXES ON EACH PERIODIC RENEWAL DATE. 

Price changes. We may, from time to time, change the price for subscriptions,
but we’ll give you advance notice of such changes and their effective date
either via our services (such as a Discord system direct message) or to the
contact information associated with your Discord account (or both). Subject to
applicable law, you accept the new price by continuing to use or otherwise
receive the benefits of the subscription service after the price change
effective date. You may also reject the price change by canceling your
subscription.

Cancellation. You may cancel your subscriptions at any time by going to the
“Subscriptions” or “Server Boosts” section of your Settings page. In-app
subscription purchases made on iOS or Android devices can be canceled directly
through the iOS App Store or Google Play. Following cancellation, you’ll
continue to have access to premium features through the end of the current
subscription period. For more information on cancellation, please visit How to
Cancel Your Nitro, Server Boosting, or Other Discord Subscriptions.

Termination. We may cancel or suspend any subscription you have purchased if you
fail to pay the applicable subscription fees and any applicable taxes in full
and in a timely manner according to these Terms. If your payment is not
successful (for example, if your payment method expired or has insufficient
funds), we may attempt to re-run your payment method. We will also try to
provide you notice of the failed payment and the opportunity to make a valid, on
time payment to us, but we are not obligated to do so. We may, in our sole
discretion, choose not to cancel a subscription immediately for non-payment, in
which case you will continue to be responsible for the fees due for the duration
of the applicable subscription. In addition, if you fail to pay for a
subscription, we may suspend your rights to use that premium service or we may
change the type of privileges you have to a non-paid version of the service. 

Your subscription may also be terminated, in Discord’s sole discretion, if you
violate the Discord Terms of Service or other published policies. If your
Discord account is terminated, Discord will cancel your subscription where
possible. If your subscription was purchased via mobile app stores (i.e. Apple
iOS or Google Play), you are responsible for ensuring any active subscriptions
are canceled.  If your Discord account is terminated, you will not be entitled
to a refund for any unused portion of your subscription.


Experimental features. We may, from time to time, test experimental features to
help us improve Discord. Some of these features may be exclusively available for
subscribers for a limited period of time. When we do this, we’ll label these
features as beta features or similarly indicate that they are experimental
features that may be subject to change or removal. You should not rely on these
experimental features when deciding to purchase a premium subscription from
Discord, as we may modify or remove them at our discretion.


VIRTUAL GOODS

You may be able to purchase virtual goods from Discord through our services. If
you do so, you’ll have a limited, personal, non-transferable and
non-sublicensable license to use your purchased virtual goods, solely within our
services and solely in conjunction with the Discord account through which you
purchased them. Your license to use virtual goods cannot be sold, traded,
transferred, exchanged, or used outside of your Discord account. You do not own,
or have any other right, title, or other proprietary interest in these virtual
goods, regardless of any consideration offered or paid in exchange. The license
to those virtual goods is a software license to access and use the software that
enables your access to the virtual goods. Virtual goods are not property and
have no cash value. We reserve the right to control, regulate, change or remove
any virtual goods, or terminate provision of virtual goods at any time, in our
sole discretion, without any liability to you. The license you receive to use
virtual goods terminates when your Discord account is deleted or terminated.
This license may be terminated, in Discord’s sole discretion, if you violate the
Discord Terms of Service or any other applicable policy. Additionally, if your
account is suspended, your access to virtual goods may be suspended or
terminated. We will not compensate you for this loss or make any refund to you,
and we have no liability to you or to any third party associated with the loss
of such virtual goods.


STUFF SOLD BY OTHERS

We may allow you to purchase subscriptions or other things offered by other
sellers on Discord. Depending on the offering you are purchasing, you may
transact directly with the seller via an accepted payment method, or with
Discord in its capacity as payment collection agent for the purpose of accepting
payments from you on behalf of the seller. In all cases, these sellers are
responsible for describing and providing these offerings, not Discord. We do not
control the quality of these offerings, and we cannot guarantee the identity of
the people providing them or the validity of any claims they make. If you
identify subscriptions or other offerings on our services that violate our
policies, please report them to us. Sellers may have their own terms that apply
to the products or services powering the offering that you purchase, such as
rules applicable to their Discord app or server. In order to maintain access to
the offerings that you’ve purchased from another user on Discord, you are
responsible for complying with these applicable terms. If you lose access for
violating these terms, any active subscription will be canceled and you will not
be entitled to a refund.


PROMOTIONS

We may occasionally offer promotions on paid services. The specific terms of
each promotion will be stated at the time the promotion is offered. If you
receive a discount, use a coupon code, or subscribe during a free trial or other
promotion, your subscription will automatically renew for the full price of the
subscription at the end of the promotional period. You must cancel the
subscription prior to the end of the promotional period in order to avoid
incurring further charges. After renewal, you may cancel your subscription at
any time as described in the “Cancellation” section above.


GIFTS

You may be able to purchase and “gift” various products to other users,
including subscription trials. Gifts may only be redeemed through Discord by
clicking the gift link shared with you or by entering the gift code in the “Gift
Inventory” section of the Settings page. There are no fees to access or utilize
a gift. To redeem a gifted subscription trial, you may be required to enter a
payment method and the subscription will automatically renew for full price at
the end of the gifted subscription period. Once redeemed and activated, the code
is void and cannot be transferred or assigned to any other user. A gift
subscription trial is good for the particular service and term set forth in the
redemption flow when you enter the code. At the end of that term, your
subscription will automatically be renewed using the payment method provided
when you redeemed the gift. Recipients of gift subscriptions may cancel their
subscription at any time following activation, but the recipient is not entitled
to a refund or credit of any kind in the event of such cancellation. Gift
subscriptions may not be redeemed for cash or combined with other promotional
offers, free trial offers, or incentives, except as required by law. Gift
subscription codes do not expire, so please keep your gift subscription code in
a safe location. We are not responsible for lost or stolen redemption codes or
the unauthorized redemption of gift subscriptions, except as required by law.


TAXES AND FEES

You’re responsible for all applicable taxes, data plans, internet fees, and
other fees associated with your use of the services, and we’ll charge tax as
required by applicable law


CHANGES TO SERVICES

We may change our paid services, in whole or in part, without notice to you if
such changes are necessary, minor in nature, or required for legal or regulatory
reasons. Necessary changes may include changes required to ensure the ongoing
operation of our paid services, to prevent fraud or abuse, or to enhance
existing features or to add additional features to the paid services, or to
maintain the security of the services. If we make changes that will have a
material negative impact on your use of the paid services or will remove
existing paid features (except as described in Experimental Features above), we
will provide you with reasonable advance notice.

Additionally, We may decide to stop offering paid services, including
subscriptions at any time, including in response to unforeseen circumstances
beyond our control, or to comply with a legal requirement. In this case, we’ll
cancel your subscription and refund the prorated portion of any prepaid
subscription fee equal to the remaining unused term of the subscription.


STATUTORY WARRANTIES & UPDATES

If you reside in the European Union, we have a legal obligation to make sure
that anything bought or sold from us through our services conforms to the
contract of sale. This excludes content, goods and services sold by others (as
mentioned under the paragraph ‘Stuff sold by others’ above). As part of this
obligation, we will, from time to time, provide updates for security and/or
technical reasons. It is your responsibility to install such updates without
delay and to update the operating system of your end device if this is required
for an update. You may lose the right to invoke certain rights if you do not
install the latest available updates.

If you reside in the European Union, our commercial warranty does not affect any
consumer rights you might have under applicable law in case of non-conformity of
content, goods and/or services.


RIGHT OF WITHDRAWAL

When you purchase paid services from Discord, you are provided with access to
this content immediately after your purchase is completed. If you reside in the
European Union and seek to purchase paid services on Discord, you will be
presented with a waiver to your right to cancel your subscription or purchase.
If you wish to complete the purchase, you must agree to this waiver.


REFUNDS

You can review our refund policy here.






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