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CLOUDERA'S PRIVACY STATEMENT AND DATA POLICY



The Cloudera Privacy Statement explains how Personal Data about you is
collected, stored, used, disclosed and otherwise processed by Cloudera, Inc.

The Cloudera Data Policy describes Cloudera’s policy for handling, storing, and
otherwise treating various types of data of Cloudera’s customers.





PRIVACY STATEMENT

Last Updated: March 8, 2022
Cloudera's Privacy and Data Policies Archive

About This Privacy Statement
Collection of Personal Data
Use of Personal Data
Sharing of Personal Data
Security
Data Retention


International Personal Data Transfers
Your Privacy Rights Concerning Your Personal Data
California Privacy Rights
Data Privacy Complaints
Use of This Site by Children
Changes to this Privacy Statement
How to Contact Us





ABOUT THIS PRIVACY STATEMENT

This Privacy Statement explains how Cloudera, Inc. ("Cloudera," "we," "us" or
"our") collects, stores, uses, discloses, and otherwise processes Personal Data
relating to you and your rights in relation to your Personal Data. It applies to
Personal Data we process when you use our website www.cloudera.com (the “Site”)
or Cloudera products and services (the “Products”) (the Site and the Products
collectively, the "Services"), as well as information collected by other means,
such as through your interactions with us at events or through other sales and
marketing activities.

Cloudera is the Data Controller of any Personal Data collected on or through the
Site and processed for sales and marketing activities, as well as any Personal
Data associated with our current, past, and prospective business clients (the
"Clients") and their interactions with us and our Products.

Cloudera may act as a Data Processor with regard to Personal Data that our
Clients submit or otherwise make available to Cloudera in connection with our
performance and delivery of our Products. To the extent that we process any
Personal Data as a Data Processor on behalf of a Client that is the Data
Controller pursuant to an agreement between Cloudera and the Client, we offer
our Client a Data Processing Addendum (the "DPA"), which the Client may request
from a Cloudera representative. In this context, we will only use the Client’s
Personal Data in accordance with our applicable agreement(s) and the DPA. Please
note that our Clients’ privacy policies and practices apply to their own use of
your Personal Data for which they are the Data Controllers. Cloudera is not
responsible for Clients’ policies or practices, which may differ from those
explained in this Privacy Statement.




COLLECTION OF PERSONAL DATA

 

INFORMATION YOU PROVIDE

Cloudera collects information you provide directly to us. For example, we
collect information when you create an account, use the Services, fill out a
form, submit a job application, request customer support, or otherwise
communicate or interact with us, including at in-person meetings or events. The
types of Personal Data we may collect include your first and last names,
company, job title or role, email address, postal address, telephone number, and
other contact or identifying information you choose to provide.

INFORMATION WE COLLECT WHEN YOU USE OUR SERVICES

When you access or use our Services or otherwise interact with us, Cloudera may
collect information about you, including the following:

 * Log information: We log information about your use of the Services, including
   the type of browser you use, internet service provider, clickstream data,
   date/time stamp, pages and files viewed on our Site (e.g., HTML pages,
   graphics, etc.), your Internet protocol (“IP”) address, username, and the
   page you visited before navigating to our Services.
 * Device information: We collect information about the computer or mobile
   device you use to access our Services, including the hardware model,
   operating system and version, unique device identifiers, and mobile network
   information.
 * Information collected by cookies and other tracking technologies: We and our
   partners use cookies or similar technologies to collect information, analyze
   trends, administer the website, track users’ movements around the website,
   and gather demographic information about our user base as a whole. You can
   change your browser settings to enable or disable cookies. We do not
   currently respond to browser do-not-track signals.
 * Blogs and Community Forums: Our Site offers publicly accessible blogs and
   community forums. Please be aware that any information you provide in these
   areas may be read, collected, and used by others who access them.
 * Testimonials: We display personal testimonials of satisfied Clients on our
   Site in addition to other endorsements. With your consent, we may post your
   testimonial along with your name.
 * Public Profiles: If you create a profile on our Site (e.g., to participate in
   Cloudera Community discussions), your profile will be publicly accessible
   unless otherwise indicated. You may change the privacy settings of your
   profile through your account portal.
 * Social Media Widgets: Our Site includes social media features, such as the
   Facebook button or interactive mini-programs that run on our Site. These
   features may collect your IP address and information on which page you are
   visiting on our Site, and they may set a cookie to enable the feature to
   function properly. Social media features are either hosted by a third party
   or hosted directly on our Site. Your interactions with these features are
   governed by the privacy statement of the company providing such features.
 * Single Sign-On: You may apply for a job opening using sign-in services such
   as LinkedIn or an Open ID provider. These services will authenticate your
   identity, provide you the option to share certain Personal Data (such as your
   name and email address) with us, and pre-populate our application form.
   Services like LinkedIn give you the option to post information about your
   activities on our Site to your profile page to share with others within your
   network.
 * Employees and Job Applicants: We may collect information related to your job
   application, including your full name, professional background and work
   history, and academic or educational background and history, as well as other
   contact information. With your consent (if required), we may conduct
   background checks on our potential employees. If we do so, the only
   information that we append to an application is the result (pass or fail) of
   that background check. This helps us to evaluate potential candidates for
   employment.  We do not otherwise append Personal Data on results of the
   background check to an application. With respect to employees, we may collect
   additional information about you, including, but not limited to, information
   about your salary and benefits.
 * Product Diagnostic and Telemetry Data: When our Clients use our Products, we
   may collect certain usage data, including configuration files, metrics count,
   software versions, log files, and other information regarding our Clients’
   computing environments and use of the Products. Clients have the option to
   configure the diagnostic function in our Products to disable automatic
   reporting of such data to Cloudera. For purposes of clarity, however, this
   diagnostic functionality does not include metering capabilities within
   Cloudera online Services which Cloudera uses to determine Client’s usage for
   billing purposes. Client may not disable, tamper with, or otherwise alter any
   such metering capabilities within such Services. We may combine such data
   with other information we have collected, including information from public
   sources or third parties or information you provide to us when you download
   our Products, request information, or otherwise communicate with us,
   including the name of your organization or company.
 * Inferences: We may infer new information about you and your company from data
   we collect, including information about your likely preferences, your product
   and service needs, or other characteristics.

In addition, Cloudera may collect information about you from public sources and
third parties in accordance with applicable privacy laws. This information may
include your full name, company, job title/role, email address, postal address,
telephone number, and other contact or identifying information.

THIRD-PARTY WEBSITES AND FRAMING OF PARTNER CONTENT

Cloudera’s Site may link to third-party websites, which have different privacy
policies and practices than our own and over which Cloudera has no control.
Also, some of our pages utilize framing techniques to serve content from our
partners while preserving the look and feel of our Site. In such case, please be
aware that you are providing your Personal Data to these third parties and not
to Cloudera.

Cloudera encourages you to carefully review the privacy policies of these third
parties before submitting your Personal Data to them. If you receive marketing
communications from these third parties and wish to stop receiving marketing
messages from them, please contact these third parties directly.

SENSITIVE PERSONAL DATA

Unless Cloudera specifically requests your Sensitive Personal Data, we request
that you not send or disclose to us any such data (e.g., social security numbers
and information related to racial or ethnic origin, political opinions, religion
or trade union membership, health, biometrics or genetic characteristics, and
criminal background) on or through the Services or otherwise to us.




USE OF PERSONAL DATA

 

LAWFUL BASES AND BUSINESS PURPOSES

Cloudera may collect and use Personal Data pursuant to several legal bases,
including contract performance (namely, to perform our agreements and manage our
contractual relationship with you), compliance with our legal or regulatory
obligations, our legitimate interests, and your consent.

Cloudera may use Personal Data for a broad range of business purposes, including
to do the following:

 * Provide, maintain, and improve our Services; and
 * Provide and deliver the Products you request, such as to:
   * process information according to your instructions pursuant to an
     agreement, such as the DPA;
   * process transactions, and send you related information, including
     confirmations and invoices;
   * send you technical notices, updates, security alerts, and support and
     administrative messages; 
   * process payments on your account or bill you for Products or Services
     purchased by you; and
   * respond to your comments, questions, and requests and to provide customer
     service.
 * Data analysis (e.g., to improve the efficiency of our Services); 
 * Audits (i.e., to verify that our internal processes function as intended and
   to address legal, regulatory, or contractual requirements); 
 * Fraud and security monitoring (e.g., to detect and prevent cyberattacks or
   malicious, deceptive, fraudulent, or illegal activity, such attempts to
   commit identity theft); 
 * Develop new products and services;
 * Identify and repair errors that impair existing intended functionality of the
   Services; 
 * Enhance, improve, repair, maintain, upgrade, or modify our current products
   and services, as well as undertaking quality and safety assurance measures; 
 * Identify usage trends (e.g., to understand which parts of our Services are of
   most interest to users); 
 * Determine the effectiveness of our promotional campaigns, so that we can
   adapt our campaigns to the needs and interests of our users; and
 * Operate and expand our business activities (e.g., to understand which parts
   of our Services are of most interest to our users so we can focus our
   energies on meeting our users’ interests).
 * Consider and manage your job application and our employer-employee
   relationship or the relationship with a consultant, contractor, vendor, or
   other third party providing services on our behalf; and
 * Process and deliver contest entries and rewards:
   * We may offer you the opportunity to participate in a sweepstakes, contest,
     or other promotion. Some of these promotions have additional rules
     containing information about how we will use and disclose your Personal
     Data.  Please read those additional rules before choosing to participate.
 * Facilitate social sharing functionalities;
 * Market Products that may be of interest to you, including through tailored
   communications, such as telemarketing, emails, newsletters, or other content;
 * Solicit and process your opinions through surveys; and
 * Develop our Services and other purposes related to Cloudera’s business, such
   as to:
   * analyze or predict our users’ preferences to prepare aggregated trend
     reports on how our digital content is used, so we can improve our Services;
   * understand your interests and preferences, so that we can personalize our
     interactions with you and provide you with information and/or offers
     tailored to your interests;
   * understand your preferences so that we can deliver content via our Services
     that we believe will be relevant and interesting to you; and
   * provide personalized services.
      

ANONYMOUS DATA

Cloudera may anonymize Personal Data so that it will no longer be considered
Personal Data. We do so to generate other data for our use, which we may use and
disclose for any purpose, as it no longer identifies you or any other
individual.




SHARING OF PERSONAL DATA


 

HOW WE MAY SHARE PERSONAL DATA

Cloudera may share Personal Data about you as follows:

 * Affiliates / Subsidiaries: With our affiliates or subsidiaries for the
   purposes described in this Privacy Statement.
 * Third-Party Service Providers and Consultants: With service providers,
   consultants, and other third parties who need access to your information to
   carry out work on our behalf, such as providing product and service
   functionality, customer service, billing, and invoicing, and conducting
   research and analysis. 
 * Necessary Disclosures: If we believe disclosure is reasonably necessary to
   (i) comply with any applicable law, regulation, legal process, or
   governmental request; (ii) establish, exercise, or defend legal claims or to
   enforce applicable user agreements or policies, including our Terms and
   Condition of Site Use (the “Terms of Use”); or (iii) protect Cloudera, our
   users, or the public from harm or illegal activities.
 * Third-Party Sponsors: With our third-party sponsors of sweepstakes, contests,
   and similar promotions.
 * Business Partners: With our commercial business partners that offer solutions
   and services complementary to Cloudera’s offerings, including resellers,
   system integrators, software providers, or consultant agencies. See our
   current list of partners here.
 * Mergers and Acquisitions: In connection with, or during negotiations of, any
   merger, sale of company assets, financing or acquisition of all or a portion
   of our business to another company. In this event, you will be notified via
   email and/or a prominent notice on our Site, of any change in ownership, uses
   of your Personal Data, and choices you may have regarding your Personal Data.

Please note that, by using the Services, you may elect to disclose Personal Data
on message boards, chat, profile pages, blogs, and other services to which you
are able to post information and content. Any information you post or disclose
through these services will become public and may be available to other users
and the general public.

 

THIRD-PARTY ANALYTICS AND ADVERTISEMENTS

Cloudera performs analytics on the functioning of our Site. Specifically,
Cloudera uses an integrated version of Google Analytics. You may opt out from
Google Analytics by using the Google’s Ads Preferences Manager. We also
encourage you to use the Google Analytics Opt-out Add-on.

Cloudera allows third parties to serve advertisements on our behalf across the
Internet and to provide analytics services. These third parties may use cookies,
web beacons, and other technologies to collect information about your use of our
Site and other websites, including your IP address, web browser, pages viewed,
time spent on pages, links clicked, and conversion information. This information
may be used by Cloudera and third parties to, among other things, analyze and
track data, deliver advertising based upon your browsing activities and
interests, and to better understand your use of our Services.

If you wish to opt out of interest-based advertising by these third parties,
click here or here. Please note that you will continue to receive generic ads.

 

SERVICE PROVIDERS AND SUB-PROCESSORS

Cloudera may transfer or disclose Personal Data to third-party service providers
that help us provide our Services. In addition, when we process Personal Data on
behalf of our Clients, we may engage sub-processors to help deliver our
Products. Our current list of sub-processors is available here. Our agreements
with Clients cover data transfers to third parties.

 

WE DO NOT SELL YOUR PERSONAL DATA

Cloudera does not “sell” your Personal Data (as the term “sale” or “sell” is
defined under the California Consumer Privacy Act), and we will not do so
without offering you the right to opt out of any such sale.




SECURITY

Cloudera uses commercially reasonable organizational, technical, and
administrative measures to help protect Personal Data from accidental or
unlawful loss, alteration, destruction, theft, misuse, and unauthorized access
and disclosure. We follow generally accepted industry standards to protect the
Personal Data submitted to us, both during transmission and once it is received.
Visit our Information Security and Compliance page for additional information.
Please keep in mind that no security measures are completely effective, and we
encourage you to regularly review your accounts for suspicious activity and
carefully guard your credentials.




DATA RETENTION

Cloudera retains Personal Data for as long as necessary for our legitimate
business purposes and/or as lawfully permitted given the purpose(s) for which we
obtained it and consistent with applicable law. We use the following criteria to
determine our retention periods:

 * The length of time we have an ongoing relationship with you and to provide
   the Services to you (for example, for as long as you have an account with us
   or keep using the Services); 
 * Whether there is a legal or regulatory obligation to which we are subject
   (for example, certain laws require us to keep records of your transactions
   for a certain period of time before we can delete them); or 
 * Whether retention is advisable considering our legal position (such as in
   regard to applicable statutes of limitations, litigation, or regulatory
   investigations).




INTERNATIONAL PERSONAL DATA TRANSFERS

As a global company, Cloudera may process Personal Data in multiple countries,
including the United States. Cloudera may store and process your Personal Data
in any country where we have facilities, affiliates or subsidiaries, or in which
we engage third-party service providers. By using the Services, you understand
and acknowledge that we may transfer your Personal Data from your country of
residence to other countries, including the United States, which may have data
protection laws or rules that are different from those of your country. In
certain circumstances, courts, law enforcement agencies, regulatory agencies, or
security authorities in those other countries may have legal authorization to
access or request disclosure of your Personal Data.

Cloudera may transfer Personal Data from the European Union (EU), the European
Economic Area (EEA), Switzerland, and/or the United Kingdom (UK) to a third
country. The European Commission, Switzerland, and the UK recognize several
third countries as providing adequate levels of data protection and granted such
countries adequacy decisions, which allow the lawful transfer of Personal Data
to such countries. To conduct lawful transfers of Personal Data to third
countries without such adequacy decisions, Cloudera relies on appropriate
safeguards, such as Standard Contractual Clauses (SCCs). You may obtain a copy
of these SCCs by contacting us in accordance with the “How to Contact Us”
section below.




YOUR PRIVACY RIGHTS CONCERNING YOUR PERSONAL DATA


 

MARKETING AND PROMOTIONAL COMMUNICATIONS

Cloudera may periodically send you free newsletters and emails that directly
promote the use of our Site or the purchase of our Products. When you receive
newsletters or marketing and promotional communications from us, you may
indicate a preference to stop receiving further communications from us. You will
have the opportunity to “opt-out” by following the unsubscribe instructions
provided in the email you receive or by submitting a request to unsubscribe
here.

Despite your indicated marketing and promotional preferences, Cloudera may send
you transactional emails and notices of any updates to our Terms of Use or
Privacy Statement.

 

YOUR PRIVACY RIGHTS

Depending on the data protection or privacy law applicable to you and your
Personal Data, you may be entitled to exercise one or more of the following
rights:

 * Right to Know about Personal Data Processing and to Access Personal Data
 * Right to Delete or Erase Personal Data
 * Right to Correct Inaccurate or Incomplete Personal Data
 * Right to Data Portability
 * Right to Restrict Processing of Personal Data
 * Right to Object to Processing of Personal Data
 * Right to Withdraw Your Consent at Any Time (where the lawful basis of
   processing is consent)
    

EXERCISING YOUR PRIVACY RIGHTS

If you would like to exercise one or more of your privacy rights, please submit
a request to us at privacy@cloudera.com. You may also submit your request via
one of our contact methods listed in the section titled “How to Contact Us.”

To help us respond appropriately, please make clear the nature of your request
and the Personal Data to which it pertains. For your protection, we may only
implement requests with respect to the Personal Data associated with the
particular email address that you use to send us your request, and we may need
to verify your identity before implementing your request. We will try to comply
with your request as soon as reasonably practicable.

Please note that we may need to retain certain Personal Data for legitimate
business purposes, to comply with legal or regulatory obligations, to establish,
exercise, or defend legal claims, and/or to perform a contract (e.g., complete
any transactions that you began prior to requesting a change or deletion).

If you become aware that a profile has been created about you without your
consent or knowledge, you may contact us to request deletion of such account.




CALIFORNIA PRIVACY NOTICE

The California Consumer Privacy Act (“CCPA”) provides California residents with
the right to know, right to delete, right to opt-out of the sale of personal
data, and the right to non-discrimination.

 * Right to Know: This Privacy Statement identifies the categories of Personal
   Data Cloudera collects and how we use and disclose such information, the
   sources of information, the purposes for using that information, and the
   third parties to which we may disclose information. You may request a copy of
   the Personal Data that we have collected, used, and disclosed about you in
   the 12-month period preceding the date of your request. We will provide such
   information to you free of charge.
 * Right to Delete: As noted in the section above titled “Your Privacy Rights
   Concerning Your Personal Data,” you may request that Cloudera delete certain
   Personal Data we have about you.
 * Right to Opt-out: As noted in the section above titled “Sharing of Personal
   Data,” Cloudera does not sell your Personal Data, but will give you the right
   to opt-out if Cloudera decides otherwise.
 * Right to Non-discrimination: Cloudera will not discriminate against you for
   exercising your privacy rights.

If you would like to exercise a privacy right under the CCPA or you are an
authorized agent making a request on a California consumer’s behalf, please
contact us at privacy@cloudera.com or 1-888-789-1488. When making your request,
please specify which right you would like to exercise and note that we must
verify your identity and may need to ask you to provide additional information
for purposes of verification. For more information on how we process requests,
please refer to the section above titled “Your Privacy Rights Concerning Your
Personal Data.”




DATA PRIVACY COMPLAINTS


 

HOW YOU CAN LODGE A COMPLAINT

To make a complaint about data privacy, please contact us at
privacy@cloudera.com.

To help Cloudera address the issue effectively, please clearly state the
following in your complaint:

 * The specific data privacy complaint with as much detail as possible,
   including the relevant country, your understanding of the data privacy
   infringement and issues, and the redress requested;
 * Your full name and how we can contact you; and
 * Any previous correspondence with us on this specific data privacy issue.

Cloudera aims to resolve all issues in a timely manner, or as mandated by local
law, but if this is not possible because a more detailed investigation is
required, we will try to keep in regular contact with you to ensure that you are
kept informed of the progress on your matter.

 

DATA PROTECTION AUTHORITIES

 

If you are not satisfied with Cloudera’s resolution of your complaint, you may
have the right to lodge a complaint with the competent data protection authority
for your country or region where you have your habitual residence or place of
work or where an alleged infringement of applicable data protection law occurs.

 

PERSONAL DATA PROCESSED ON BEHALF OR FOR OUR CLIENTS

 

When Cloudera collects or processes Personal Data under the direction of its
Clients, Cloudera has no direct relationship with the individuals whose Personal
Data it processes. If Cloudera processes your Personal Data at the direction of
a Client, and you have a concern or would like to exercise a privacy right
related to your Personal Data, please contact the relevant Client directly.




USE OF THIS SITE BY CHILDREN

These Services are not intended for or directed to anyone under the age of 16
years. Cloudera does not knowingly collect Personal Data of individuals under
the age of 16. If you are younger than 16, you should not register with or use
the Services.




CHANGES TO THIS PRIVACY STATEMENT

Cloudera may update this Privacy Statement from time to time to reflect changes
in our business and practices. If we make material changes, we will notify you
or our Client by revising the date at the top of the policy, and in some cases,
including as required by law, we may provide you with more prominent notice. We
encourage you to review this Privacy Statement whenever you access the Services
to stay informed about our information practices and the ways you can help
protect your privacy.




HOW TO CONTACT US

If you have any questions about this Privacy Statement or need to contact us
with any questions, complaints, or concerns about how Cloudera handles your
Personal Data, you may reach us as follows:

Postal Address

Cloudera, Inc.
5470 Great America Parkway
Santa Clara, CA 95054
USA
Attn: Data Protection Officer   

Email

privacy@cloudera.com

Telephone

1-888-789-1488 

 




CLOUDERA DATA POLICY

Last Updated: August 11, 2021

This Data Policy (the “Policy”) describes Cloudera’s policy for handling,
storing, and otherwise treating certain types of data of Cloudera’s customers
(each, a “Customer”), including data associated with individual users and
employees of Customer organizations, in each case pursuant to a Customer
Agreement (as defined below).  “Cloudera” means Cloudera, Inc. and its
subsidiaries and affiliates.

Additional policies that apply to specific Cloudera Products and Services can be
found at the end of this Policy, in the section entitled “Service-Specific
Terms.”

OVERVIEW

Cloudera collects information that a Customer or other data sources send to
Cloudera as part of such Customer’s use of Cloudera Products and Services.  This
data is addressed in three categories, “Transaction Data”, “Account Data” and
“Personal Data”, each as defined below.
 

TRANSACTION DATA AND ACCOUNT DATA

Security

Cloudera understands the sensitive nature of the data that Customer or
Customer’s organization may provide while using Cloudera Products and Services.
 Cloudera will maintain commercially reasonable administrative, physical and
technical safeguards designed for the protection, confidentiality and integrity
of Customer’s Transaction Data and Account Data.

Data Use by Cloudera

Access.  Cloudera places strict controls over its employees’ access to
Customer’s Transaction Data and Account Data that resides in the Cloudera
Products and Services, and is committed to ensuring that Customer’s Transaction
Data and Account Data is not used by anyone who should not have access to it.
 The operation of the Cloudera Products and Services requires that some
employees have access to Customer systems which store and process Customer’s
Transaction Data and Account Data. For example, in order to diagnose a problem
Customer is having with Cloudera Products and Services, the Cloudera support
team may need to access Customer’s Transaction Data.  These employees are
prohibited from using these permissions to view Customer’s Transaction Data
unless it is necessary to do so.

Ownership.  As between Cloudera and Customer, Customer or its licensors own all
right, title, and interest in and to the Transaction Data and Account Data.
 Cloudera obtains no ownership rights under this Agreement from Customer or its
licensors to any Transaction Data or Account Data.

Use of Transaction Data.  Cloudera will treat Transaction Data as confidential
and will use it only to: (i) facilitate operation of the Cloudera Products and
Services; (ii) enhance the use of the Cloudera Products and Services and its
related web pages; (iii) perform internal tracking to improve Cloudera Products
and Services; (iv) analyze the extent to which Customers use Cloudera Products
and Services; (v) enable Cloudera to contact its Customers; (vi) process, bill
and invoice Customer’s transactions for Cloudera Products and Services usage;
(vii) make backups in order to prevent data loss; and (viii) comply with the law
or a binding order of a governmental body.   This permission includes allowing
us to use third-party service providers in the operation and administration of
Cloudera Products and Services and the rights granted to us are extended to
these third parties to the degree necessary in order for Cloudera Products and
Services to be provided. The Privacy Statement does not apply to Transaction
Data.

Use of Account Data.  Cloudera will only use Account Data in accordance with the
Privacy Statement, and Customer consents to such usage.

Feedback.  If any Customer users provide Cloudera with any feedback, support
tickets, reported defects, usability enhancements, feature requests or
suggestions regarding Cloudera Products and Services, Customer grants Cloudera
an unlimited, irrevocable, perpetual, free license to use any such feedback or
suggestions for any purpose without any obligation to Customer.


Retention of Transaction Data and Account Data

Data collected by Cloudera as part of diagnostic bundles will be retained for a
period of 12 months.  All other Transaction Data and Account Data may be
retained no longer than as permitted by governing law, but in no event longer
than for the life of the related Cloudera product + 10 years.


Incident Management and Response

In the event of a security breach involving Cloudera Products and Services,
Cloudera will promptly notify each affected Customer of any unauthorized access
to any of such Customer’s Transaction Data or Account Data that was stored in
Cloudera Products and Services.  Cloudera has internal incident management
procedures in place to handle such an event.


Product Security Practices

New features, functionality, and design changes go through a security review
process facilitated by Cloudera’s security team.  The security team works
closely with development teams to resolve any additional security concerns that
may arise during development.
 

PERSONAL DATA

Cloudera’s current Privacy Statement is incorporated into this document and
includes important terms regarding Cloudera’s handling of Personal Data.  The
sections above relating to Incident Management and Response and Product Security
Practices also apply to Personal Data.
 

CUSTOMER RESPONSIBILITIES

Customer Account and Account Data

To access certain Cloudera Online Services, Customer may be asked to create a
Cloudera account associated with a valid e-mail address (a “Customer Account”).
 Customer may only create one account per email address. Customer is responsible
for: (i) maintaining the confidentiality of the Account Data, (ii) monitoring
and controlling which end users have access to the Customer Account; and (iii)
all activities that occur under the Customer Account, regardless of whether the
activities are undertaken by Customer, Customer’s employees or a third party
(including Customer’s contractors or agents).  Except to the extent caused by
Cloudera’s breach of this Data Policy, Cloudera and its Affiliates are not
responsible for unauthorized access to the Customer Account. Customer will
contact Cloudera immediately if Customer believes an unauthorized third party
may be using the Customer Account or if Customer’s Account Information is lost
or stolen.

Acceptable Use

Customer must not: (i) use, or encourage, promote, facilitate or instruct others
to use, Cloudera Products and Services for any illegal, harmful or offensive
use, or to transmit, store, display, distribute or otherwise make available
content that is illegal, harmful, or offensive; (ii) use Cloudera Products and
Services to violate the security or integrity of any network, computer or
communications system, software application, or network or computing device;
(iii) make network connections to any users, hosts, or networks unless Customer
has permission to communicate with them; (iv) use Cloudera Products and Services
to transmit spam, bulk or unsolicited communications; or (v) use Cloudera
Products and Services to collect and store personally identifiable information
about any person unless specifically authorized by such person.


Transaction Data, Account Data and Personal Data

Customer is solely responsible for the creation, operation and maintenance of
Transaction Data, Account Data and Personal Data. For example, Customer is
solely responsible for:

 

 * the technical operation of Cloudera Products and Services, including ensuring
   that calls Customer makes to any Cloudera Online Service are compatible with
   then-current APIs for that Cloudera Online Service;
 * compliance with the Acceptable Use provisions herein;
 * compliance with all applicable laws;
 * any claims relating to Transaction Data, Account Data and Personal Data;
   anonymizing data to the extent Customer deems it reasonable or prudent to do
   so; and
 * properly handling and processing notices sent to Customer (or any of its
   affiliates) by any person claiming Customer’s data violates such person’s
   rights, including notices pursuant to the Digital Millennium Copyright Act.

 

Customer agrees that its Transactional Data, Account Data and Personal Data will
not include information regulated under the International Traffic in Arms
Regulations (U.S. government regulations addressing defense-related articles and
services).

Customer agrees not to upload, post or otherwise transmit to Cloudera any
Transaction Data that: (a) is inaccurate, harmful, obscene, pornographic,
defamatory, racist, violent, offensive, harassing, or otherwise objectionable;
(b) includes unauthorized disclosure of personally identifiable information or
other confidential information; (c) violates or infringes any third party
intellectual property rights; or (d) contains software viruses or any other
computer code, files or programs designed to interrupt, destroy or limit the
functionality of any computer software or hardware or telecommunications
equipment.  Cloudera reserves the right to edit or remove Transaction Data that
violates this Policy.

By providing Transaction Data, Customer represents and warrants to Cloudera that
Customer owns or otherwise possesses all intellectual property rights and other
rights necessary to provide such Transaction Data and to permit others to make
use of such Transaction Data.


Security and Backup

Customer is responsible for taking its own steps to maintain appropriate
security, protection and backup of Transactional Data, Account Data and Personal
Data, which may include the use of encryption technology or anonymization to
protect such data from unauthorized access.


Customer Data

Cloudera Products and Services that store or process Customer Data are either
located on a third-party hosting site or on Customer’s own servers.  As such,
Cloudera has no liabilities or obligations with respect to Customer Data under
this Data Policy.
 

DEFINITIONS

“Account Data” means information about Customer that Customer provides to
Cloudera in connection with the creation or administration of its Cloudera
account. For example, Account Data includes names, user names, phone numbers,
email addresses and billing information associated with Customer’s Cloudera
account.

"Cloudera Products and Services" means any of Cloudera’s products and software
to which Customer may have subscribed under the terms of a Customer Agreement,
including but not limited to Cloudera Manager, Cloudera Enterprise, Cloudera
Live, Cloudera Express, Cloudera Altus Director, any Cloudera Online Services,
any trial software, and any software related to the foregoing.

“Customer Agreement” means the separate agreement between Customer and Cloudera
governing Customer’s use of the Cloudera Products and Services.

“Customer Data” means any of Customer’s originating data that might be stored in
nodes and accessed by Cloudera’s software or other third-party software.

“Personal Data” means data that can identify an individual or that is associated
with the identity of an individual.

“Privacy Statement” means the privacy Statement currently referenced at
https://www.cloudera.com/legal/policies.html#privacy, as it may be updated by
Cloudera from time to time.

“Transaction Data” means all data that is (i) input into Cloudera Products and
Services by Customer or its end users, (ii) generated by Cloudera’s systems as a
result of Customer’s or its end users’ use of the Cloudera Products and
Services, or (iii) data that is generated for troubleshooting and diagnostics,
in each case that is transmitted to Cloudera. Transaction Data does not include
Customer Data.

In the event of a conflict between this Policy and the terms of the applicable
Customer Agreement, the terms and conditions of this Policy apply, but only to
the extent of such conflict.


SERVICE-SPECIFIC TERMS

Cloudera Navigator Optimizer and Workload Analytics

Data Use.  Cloudera’s Navigator Optimizer service (“Optimizer”) and Workload
Analytics service (“Workload Analytics”) do not collect or store any Personal
Data or Customer Data.  These services may collect and/or store certain types of
Transaction Data such as Customer’s queries or workload information (“Analytics
Data”). While Analytics Data is confidential information and will be protected
pursuant to the provisions in this policy that apply to Transaction Data,
Optimizer and Workload Analytics are not databases of record for the storage of
Analytics Data.  Retention of this Analytics Data is not Cloudera’s
responsibility.

Availability.  Cloudera is committed to making Optimizer and Workload Analytics
highly-available services that Customers can count on.  To the extent feasible,
Cloudera’s infrastructure runs on systems that are fault-tolerant, for failures
of individual servers.  Cloudera’s operations team tests disaster-recovery
measures regularly and staffs a team to quickly resolve unexpected incidents.
 However, at this time Cloudera makes no uptime or availability guarantees with
respect to Optimizer or Workload Analytics or retention of Analytics Data.


Cloudera DataFlow for the Public Cloud

Cloudera DataFlow for the Public Cloud (“CDF-PC”) provides the capability for
Customer to centrally manage data flows across multiple server clusters,
environments, and public cloud providers.  To enable this, CDF-PC allows
Customer to upload and store certain metadata about Customer’s data flows (“Flow
Definitions”) in a central catalog within CDP Public Cloud Control Plane
(“Control Plane”).  Each Flow Definition is encrypted with its own unique
encryption key and stored in Control Plane where it may then be accessed by
Customer.  Customer may use CDF-PC to: (a) load Flow Definitions into a Customer
Environment (as such term is defined in the Cloudera Online Services Terms of
Service) in CDP Public Cloud, and (b) execute the Flow Definitions in the
Customer Environment.

Control Plane is hosted and runs in a multi-tenant environment.  Cloudera does,
however, implement reasonable technical controls and safeguards designed to help
ensure logical separation and privacy as between different Cloudera customer
accounts.

Flow Definitions are considered Transaction Data as such terms is used in this
Data Policy; provided, however, that, notwithstanding anything to the contrary
in this Data Policy, Cloudera will use Flow Definitions only for the following
purposes: (a) to store Flow Definitions that are loaded into Control Plane by
Customer, (b) to remove from Flow Definitions any content that violates this
Data Policy, and (c) to the extent necessary to (i) investigate CDP Public Cloud
security issues; (ii) investigate CDP Public Cloud performance issues, or (iii)
comply with applicable law or a binding order of a governmental body.

As Flow Definitions are Customer-generated content, Customer (not Cloudera) is
solely responsible for ensuring that Flow Definitions contain the intended
information (that is, metadata describing Customer’s dataflow logic) and do not
contain data prohibited from being included in Transaction Data by this Data
Policy. Without limiting the foregoing, Customer must ensure that neither the
name of each Flow Definition nor the Flow Definition content includes any
personal data (including without limitation personally identifiable information
(PII), personal health information (PHI) regulated under the Health Insurance
Portability and Accessibility Act of 1996 (as amended and supplement) (HIPAA)),
or cardholder data as defined under the Payment Card Industry Data Security
Standard (PCI-DSS). Customer is responsible for ensuring that Flow Definitions
adhere to the “Acceptable Use” terms of this Data Policy, including without
limitation, those terms that prohibit Customer from using CDP Public Cloud,
CDF-PC or Flow Definitions (i) in any manner that would violate the security or
integrity of any network, computer or communications system, software
application, or network or computing device, or (ii) for any illegal, harmful or
offensive use, or to transmit, store, display, distribute or otherwise make
available content that is illegal, harmful, or offensive.

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