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Homecapconvert2024-03-04T07:56:25-06:00
Best solutions

We Provide Solutions, Not Just A Service


ENABLING BUSINESSES, EMPOWERING GROWTH


OUR CONSULTATION IS ALWAYS IN SYNC WITH YOUR STRATEGY


We offer tailored customer service and revenue generation solutions for all size
companies. With an entrepreneurial mindset and an all-hands approach, we treat
your clients as our own.

Get started todayGet started today


Services


HOW WE DELIVER RESULTS FOR YOU



Our comprehensive services cater to a wide range of industries and companies of
all sizes, including start-ups and multinational corporations. We believe in
providing customized solutions that suit your unique needs, and our flexible
workability is designed to meet those needs without imposing any minimum agent
requirements. With our efficient and scalable approach, we can adapt to your
changing demands and deliver the perfect solution for your business. Trust us to
deliver exceptional results that exceed your expectations.



CUSTOMER EXPERIENCE

We provide support and assistance to your customers before, during, and after a
purchase. Whether the consumer requires receiving information, addressing
complaints, or resolving issues, we’ll be there via phone, email, or chat.

Learn More

BACK OFFICE

Let yourself focus on your company’s core activities while we handle all back
office administrative and support functions. Our team of experts with proven
track record will efficiently manage your data entry, encoding and content
moderation needs.

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SALES & MARKETING

Increase sales and revenue with customized solutions for lead generation,
customer acquisition, and retention, utilizing data analytics and advanced
technology to drive revenue growth and improve customer engagement.

Learn More


COLLECTIVE SOLUTION

It’s in our name and our DNA. Collective: the coming together of individuals,
skill sets and businesses to create an ecosystem, a resource. Solution:
introducing a human aspect in the call center industry that offers clients the
ability to scale and grow at a cost that is attractive and with the experience
that they need. We tackle your everyday business need with our tailored
programs.

 * Performance Oriented

 * Highly Flexible

 * Culture-Driven

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EXPERIENCE & INNOVATIVE TEAM TACKLING COMPLEX CHALLENGES WITH EFFECTIVE
SOLUTIONS

Collective Solution assembled a core team of top quality leaders nearly 20 years
ago and has continued to build on that foundation. They have significant global
experience and have worked across most Industries. We have an aptitude towards
understanding our clients needs and challenges while developing solutions that
help improve your brand.

Robert CamachoCEO
Our Chief Executive Officer, has over 20 years of executive leadership
experience in Operations & Customer Care. Robert has developed and executed
complex Customer Care Strategies while combining technology with business needs
resulting in efficiencies and quality. Previously he was COO for Veyo with
overall responsibility of operations for the fasted growing NEMT provider in the
country. Dodgers Fan!
Jared KearneyChief Commercial Officer
Jared has over 40 years of Executive Leadership experience within the
Communications and Customer Care segments. He has developed strong Fortune 500
relationship while treating every customer, regardless of size, with the same
personal engagement. He enjoys developing “World Class” solutions and delivering
quality experiences for his customers while acting as an extension of their
organization. Joyfully married and three great children ranging from 35 to 12.
Luinell FlorentinVP, Call Center Operations APAC & Service Excellence
Our Senior Vice President, has been with the organization since its inception.
Luinell is engaged in developing corporate and client strategies, she works
closely with our client and our support / operations team to ensure the best
experience for our customers and theirs. Luinell is a proud mother of a young
son and a 2 yr. old pug.
Eric GaudreauVP Operations Planning & Analysis
Eric has extensive experience in the customer care industry. Twenty years of
Senior leadership roles in Planning , Analysis and work force management. His
career has covered healthcare, roadside, retail, financial and transportation
sectors. He has successfully built teams aligned with financial targets and
customers needs. He loves to read, hike, and travel to new places.
Francis MejoradaCTO
Our Chief Technology Officer, has an extensive background in System Integration,
Solution Architecture and working with developing technologies while continuing
to build out and manage our infrastructure. Francis holds multiple technology
certifications. He has strong relationships with partners around the globe. To
relax he is a great piano and guitar player
Julie HengemuehlerVP, Call Center Operations Americas
Nearly 30 years of Global Contact Center leadership experience, including 22+
years in BPO – and ~7 years leading customer care and experience efforts for
eCommerce businesses. Julie has a passion for business start-ups, growing
established businesses, and guiding and leading employee development.
Agustin TrevinoVP Global Human Resources
An accomplished champion of the employee lifecycle with over 25 years of Global
HR operations leadership. Agustin is experienced as a strategic partner
spans multiple industry(s) with global people operations and diverse workforces.
Agustin is in clinical research and consultant/advisor to a non-profit research
organization.
Sheryl VillafloresDirector Global Finance
Sheryl is our Global Director of Finance Operations. She manages the financial
actions of the company at an enterprise level while supervising local projects.
Sheryl enjoys watching Korean Dramas, Police Detective Stories such as Criminal
Minds, and Sherlock Holmes.
Sakina GaniDirector of Customer Success
Sakina has over 15 years of experience in call centers ranging from roadside
assistance, sales, technical support, retail, and cruising. She has worked in an
all-remote BPO for the last 5 years managing and launching multiple programs
successfully and acquiring additional lines of business through the successful
execution of key metrics and client-building rapport. Sakina holds a degree in
Biochemistry and Accounting. She currently resides in Massachusetts with her
husband, son, and stepdaughter.
Will FugetteVP of Client Success & Service Quality
Will is a Strategic VP of customer experience and operations leader with over 25
years of BPO experience in strategic planning, business processes for internal
and outsourcing infrastructures, Sr. contact center leadership, new business
development, and strategic planning. Will is passionate about building
high-performing teams and driving performance to achieve critical objectives for
company growth.


LET’S TALK

The first step is connecting the right people together. Defining the challenge
and crafting the solution. Collective Solution would like to be that partner.

Get started todayGet started today


RESOURCES

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Post

TIPS FOR SUCCESSFUL SALES OUTSOURCING

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Post

HOW TO EVALUATE THE PERFORMANCE OF OUTSOURCED SALES TEAMS

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Post

HOW OUTSOURCING CAN REVITALIZE YOUR SALES PROCESS

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© All rights reserved. • Collective Solution


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CONTACT INFO

41 Avada Avenue, Florida, 98765

403-904-3623



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