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3. Rewards Terms and Conditions
REWARDS TERMS AND CONDITIONS
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REWARDS TERMS AND CONDITIONS
MICHAELS REWARDS PROGRAM TERMS AND CONDITIONS
These Terms and Conditions contain an arbitration provision and waiver of
significant legal rights. Please read these Terms and Conditions carefully.
* The Michaels Rewards program is sponsored by Michaels Stores, Inc. (“we” or
“us”) and is valid in the United States only.
* Benefits, rewards and rewards vouchers have no cash value and are not
refundable or redeemable for cash value.
* Become a Michaels Rewards member by signing up with your email address and
phone number in store or online at michaels.com/rewards.
* By becoming a member of the Michaels Rewards program, members:
* Consent to these Terms and Conditions, which we may change at any time,
effective upon posting at michaels.com/rewards/terms.
* Agree to receive advertising, marketing materials and other communications
from us. If you opt out of receiving marketing emails, you will continue to
receive emails regarding your account and rewards status, but you will not
receive emails communicating rewards offers. To enjoy all the benefits of
the program, members must be opted in to receive marketing materials as
offers will be communicated via email.
* Agree that membership, accounts, accrued benefits and rewards are not
transferable nor assignable, not redeemable for cash, have no cash value,
and are not for resale or auction.
* Understand the Michaels Rewards program may be terminated at any time
without any further obligation to members.
* Michaels Rewards program membership is open to individuals of at least 18
years of age who are residents of one of the 50 United States, District of
Columbia, and maintain a valid email address. Rewards will be earned only on
transactions in the United States or on michaels.com. There is no fee for
membership.
* Abuse of the Michaels Rewards program, including failure to follow program
policies and procedures; the transfer, sale or barter of rewards, vouchers,
or product, benefits or promotional offers; buying of products for resale;
and any misrepresentation of fact or other improper conduct as determined by
us in our sole judgment, may result in cancellation of the member’s account
and future disqualification from program participation, and forfeiture of all
benefits. In connection with the enforcement of any of the terms and
conditions governing the Michaels Rewards program, we reserve the right to
take appropriate legal action, as we deem necessary, and to recover damages,
attorneys’ fees and court costs.
* We reserve the right to interpret and apply the policies and procedures
communicated in these terms and conditions. All determinations made by us
shall be final and conclusive in each case. These terms and conditions
supersede all previously published terms and conditions.
* Michaels Rewards members can view account activity online at
michaels.com/account. For information about an individual account or any
other program-related questions or information, or to cancel membership,
contact Customer Relations by mail at: 3939 West John W. Carpenter Fwy,
Irving, TX 75063; by email at customercare@michaels.com; or by phone toll
free at: 1-800-Michaels.
* We reserve the right to cancel an individual membership at any time, in our
sole discretion.
EARNING REWARDS
* Members will be eligible to earn rewards, on Rewards Specials and Bonus
Rewards offers.
* Rewards Specials are special offers related to featured products promoted
on a weekly basis. Rewards will be awarded on Rewards Specials purchases
made in U.S. stores or online at michaels.com.
* Bonus Rewards are personalized offers based on the member’s purchase
behavior. Rewards will be awarded on Bonus Rewards purchases made in U.S.
stores or online at michaels.com.
* Rewards earned will show up in Rewards member’s account up to 48 hours
after the eligible purchase.
* We reserve the right to make Michaels Rewards benefits and promotional
offers available to select Michaels Rewards members based on purchase
activity, geographic location, or program participation.
* Rewards cannot be earned on certain purchases, which include but may not be
limited to purchases of clearance merchandise, gift cards MichaelsPro™ Pack
items or purchases prior to joining the program.
* These offers will be shared through members’ Weekly Rewards emails, online in
their Michaels Rewards account or app and through weekly promotional flyers
which can be found in U.S. stores.
* Rewards will be credited to your account for eligible purchases made when you
give the email address or phone number associated with your account at check
out. If you forget to do so, but already have an existing account, you have
14 days after the date of purchase to add that transaction. You can do that
by logging in here and adding the transaction or visit our Contact Us page
here. Rewards will typically post to a member’s account within 48 hours after
purchase or date of shipment, for online orders. If a recent purchase does
not appear within that time frame, members may visit our Contact Us page
here.
* The maximum rewards a member can earn per day is limited to $150. Specific
Michaels Rewards offers may include other caps on the total Rewards members
may earn per transaction or day. We also reserve the right to cap overall
annual rewards accumulation.
* At this time, purchases on https://www.michaels.com/michaelspro,
https://www.michaelsphotogifts.com/ , https://www.minted.com/lp/michaels, &
https://www.michaelscustomframing.com/ will not be eligible for earning
Rewards.
REDEEMING REWARDS VOUCHERS
* For each $5 in Rewards earned, members will receive a $5 Rewards voucher.
Rewards vouchers are issued within 72 hours once you Rewards balance reaches
the $5 threshold. These vouchers will be automatically emailed to the member
using the email address associated with the member’s Michaels Rewards account
only upon accumulation of Rewards dollars in each $5 increment. Max voucher
amount issued is a $150 Rewards voucher. These vouchers, when issued, can
also be found in the Michaels Rewards member’s online or app account.
* These vouchers can be used on eligible products purchased in U.S. stores or
online at michaels.com. There is a limit of redeeming 5 vouchers per
transaction.
* Vouchers cannot be used for Michaels Photo Gifts & Minted or custom framing
purchases on michaelscustomframing.com.
* Vouchers are valid for 32 days from date of issue. Prior to the voucher’s
expiration date, members will be able to use their vouchers in multiple
transactions until the balance is depleted. For example, if a member uses a
$5 Rewards voucher for a $3 purchase, the remaining $2 will stay on the
Rewards voucher until the member depletes it on a subsequent purchase(s), but
for no longer than 32 days from the date of issuance.
* Should a member’s Michaels Rewards account balance fail to reach the $5
threshold for 12 consecutive months, the Rewards in the member’s account
balance will expire. For example, if a member has $3 in Rewards dollars
earned in September 2020, and the Rewards are not converted into a voucher
for 12 months, the Rewards will expire and be removed from the member’s
account in September 2021.
* Rewards vouchers are not redeemable for cash. Rewards vouchers may not be
redeemed on the purchase of tax, shipping and/or gift cards and extended
warranties. Michaels Rewards members may be notified of additional ineligible
products and services. Lost, stolen or expired Rewards vouchers will not be
replaced.
* Members must be in good standing under the Michaels Rewards program Terms and
Conditions at the time of Rewards voucher redemption.
* When redeeming your voucher, you must provide your Rewards account
information.
* If you are making a return and already earned Rewards for the purchase, those
Rewards will be deducted from your Rewards account. If you used a Rewards
voucher, you will be issued a refund back to the original Rewards voucher(s),
if that voucher has not expired, or in Rewards.
REWARDS ACCOUNT MANAGEMENT
* Michaels will assign a Rewards account to each member who provides a unique
associated phone number and email address.
* Michaels Rewards members can use only one membership account per transaction.
* Updating your Rewards account:
* If your phone number or email address has changed, please visit our Contact
Us page here.
* If you do not update this information associated with your Michaels Rewards
account, that phone number or email address cannot be associated with any
new member account.
* If your current phone number and/or email address is already associated
with another Michaels Rewards account, please visit our Contact Us page
here.
* Note: updating your Rewards information does not update your Michaels sign
in account. You can make those updates here.
* For any questions related to managing your Michaels Rewards account, go to
Michaels Rewards FAQ or visit our Contact Us page here.
ARBITRATION
* Please read this "Arbitration Section” carefully. It affects rights that you
may otherwise have. It provides for resolution of most disputes through
arbitration instead of through court trials and class actions. Arbitration is
more informal than a lawsuit in court, uses a neutral arbitrator instead of a
judge or jury, and discovery is more limited. Arbitration is final and
binding and subject to only very limited review by a court. This arbitration
clause shall survive termination of these Terms and Conditions.
* No amendment to this Arbitration Section will apply to a dispute of which we
had actual notice on the date of such amendment. Any termination of this
Arbitration Section will not be effective (i) until 10 days after reasonable
notice of termination is given to Michaels Rewards members by posting revised
Terms and Conditions at michaels.com/rewards/terms; or (ii) as to disputes
which arose prior to the date of termination.
* BINDING ARBITRATION REQUIRED. This provision is intended to be interpreted
broadly to encompass all disputes or claims arising out of or relating to
these Terms and Conditions, your access to or participation in Michaels
Rewards, or your relationship with us. Any dispute or claim arising out of or
relating to these Terms and Conditions, your access to or participation in
Michaels Rewards, or your relationship with Michaels or any subsidiary,
parent or affiliate company or companies (whether based in contract, tort,
statute, fraud, misrepresentation or any other legal theory) will be resolved
by binding arbitration, except that either of us may take claims to small
claims court if they qualify for hearing by such a court.
* Opt Out. You may choose to pursue your claim in court and not by arbitration
if you opt out of this arbitration provision within 30 days from the date you
registered for a Michaels Rewards account (the "Opt-Out Deadline"). Michaels
Rewards members with accounts existing on August 2, 2020 may opt out within
30 days from August 2, 2020. You may opt out of these arbitration procedures
by sending us a written notice that you opt out to the following address: may
opt out of these arbitration procedures by sending us a written notice that
you opt out to 8000 Bent Branch Drive, Irving, TX 75063. Any opt out received
after the Opt-Out Deadline (allowing three (3) additional days for mailing)
will not be valid, and you must pursue your claim in arbitration or small
claims court. Opting out will not adversely affect your membership status in
the Michaels Rewards program.
* Arbitration Procedures. For all disputes, whether pursued in court or
arbitration, you must first send a written description of your claim to our
Customer Relations department at 8000 Bent Branch Drive, Irving, TX 75063, to
allow us an opportunity to resolve the dispute. You and we each agree to
negotiate your claim in good faith. You may request arbitration if your claim
or dispute cannot be resolved within 60 days of submission of your written
notice.
* The arbitration of any dispute or claim shall be conducted in accordance with
the rules of the American Arbitration Association ("AAA"), including the
AAA's Consumer Arbitration Rules (as applicable), as modified by these Terms
and Conditions. The AAA Rules and information about arbitration and fees are
available online at www.adr.org. You and we agree that these Terms and
Conditions, including this Arbitration Section, will be governed by Texas
state law. Any arbitration will be held in a reasonably convenient location
in the state in which you reside or at another mutually agreed location. The
arbitration will be conducted in the English language. An arbitrator may
award on an individual basis any relief that would be available in a court,
including injunctive or declaratory relief to the extent required to satisfy
your individual claim, and must follow and enforce these Terms and Conditions
as a court would. Any arbitration shall be confidential, and neither you nor
we may disclose the existence, content or results of any arbitration, except
as may be required by law or for purposes of enforcement of the arbitration
award. Judgment on any arbitration award may be entered in any court having
proper jurisdiction. You and we agree that the arbitrator(s) should decide
the matter without a testimonial hearing if the material facts are
undisputed. Either party may appeal an arbitration award to any court of
proper jurisdiction only if the amount, or value of injunctive relief, in
dispute exceeds $25,000. Appeals may result in reversal or modification of an
award based on errors of law or factual findings that lack substantial
evidentiary basis.
* CLASS ACTION WAIVER. You and we each agree that any proceeding, whether in
arbitration or in court, will be conducted only on an individual basis and
not in a class, consolidated or representative action. If a court or
arbitrator determines in an action between you and us that this class action
waiver is unenforceable, this Arbitration Section will be void as to you. If
you opt out of this Arbitration Section as specified above, this class action
waiver provision will not apply to you. NEITHER YOU, NOR ANY OTHER CUSTOMER,
CAN BE A CLASS REPRESENTATIVE, CLASS MEMBER, OR OTHERWISE PARTICIPATE IN A
CLASS, CONSOLIDATED OR REPRESENTATIVE PROCEEDING WITHOUT HAVING COMPLIED WITH
THE OPT-OUT PROCEDURE SET FORTH ABOVE.
* JURY TRIAL WAIVER. IF FOR ANY REASON A CLAIM PROCEEDS IN COURT RATHER THAN
THROUGH ARBITRATION, YOU AND WE EACH WAIVE ANY RIGHT TO A JURY TRIAL.
GENERAL
* The information provided by each Michaels Rewards member will be handled
according to our Privacy Policy, located at
michaels.com/your-privacy-rights/ca-your-privacy-rights.html.
* Any dispute arising from these Terms and Conditions or your participation in
Michaels Rewards will be governed by and construed and enforced in accordance
with the laws of the State of Texas, without regard to conflict of law rules
or principles. The United Nations Convention on Contracts for the
International Sale of Goods shall have no applicability. Any dispute between
the parties that is not subject to arbitration or cannot be heard in small
claims court will be resolved in the state or federal courts located in
Dallas County, Texas.
* If any provision or part of a provision of these Terms and Conditions is
unlawful, void or unenforceable, that provision or part of the provision will
be severed from these Terms and Conditions, and such occurrence will not
affect the validity and enforceability of any remaining provisions.
* We test our sites and applications to meet or exceed the standards set forth
in the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, which is
recognized as the current international standard measure of digital
accessibility. See here for our full ADA Digital Accessibility Statement.
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