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Text Content

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 * Solutions
   
   INNOVATION WITHOUT DISRUPTION
   
   Future-proof your customer and employee experiences.
   
   BUSINESS OUTCOME
   
    * * Improve Customer Experience
        
        Deliver effortless experiences for customers and employees alike.
      
      * Self Service
        
        Reduce costs and customer wait times with autonomous AI assistance.
      
      * Assisted Service
        
        Enhance personalization and deliver faster, more effective service.
      
      * Seamless Digital Access
        
        Drive engagement with a unified experience across all channels.
    * * Increase Employee Engagement
        
        AI-powered guidance equips your agents with better support tools.
      
      * Connected Employee
        
        Business continuity and collaboration no matter the time zone.
      
      * Workforce Engagement
        
        Stronger employee experiences, stronger business growth.
    * * Drive Business Growth
        
        Reduce costs and streamline customer support.
      
      * Customer Journey Orchestration
        
        Synchronize experiences for more personalized, effective journeys.
      
      * Proactive Customer Care
        
        AI-led predictive analytics answer questions before they’re asked.
   
   INDUSTRIES
   
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   CONTACT CENTER
   
   AVAYA EXPERIENCE PLATFORM
   
   A comprehensive enterprise CX platform designed for the AI age.
   
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        A scalable and advanced enterprise CX solution.
   
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    * * Avaya Aura
        
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    * * ACES Professional Services
        
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   EXPLORE POPULAR TOPICS
   
    * AI Virtual Agent
      
      Engaging customers and empowering agents with conversational AI solutions.
   
    * Transform your contact center to meet today's needs
      
      Discover more about this Avaya and Frost Sullivan Visual Whitepaper
   
   AI-Powered Mindfulness: The Human Element of Innovation
   
   Here are three reasons why customer-centric companies must understand and
   prioritize AI-powered mindfulness, especially in the contact center.
   
   Read the blog

Get in touch
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Get in touch



AVAYA EXPERIENCE PLATFORM - THE FUTURE OF CX TODAY

Unify customer and employee experiences with our AI-driven platform. Ensure
consistent interactions across every touchpoint and optimized workflows that
drive business growth. 

Explore Avaya Experience Platform

WHAT WE DO


AVAYA EMPOWERS CX INNOVATION WITHOUT DISRUPTING YOUR BUSINESS

Drive your enterprise forward with AI-powered solutions that enhance every
interaction. Whether elevating customer experiences, boosting agent
productivity, or accelerating business growth, Avaya empowers you to innovate,
delivering measurable results with the flexibility to scale on your terms.
 1. Improve customer experiences
 2. Increase employee engagement
 3. Drive business growth


TRANSFORM THE FULL CUSTOMER JOURNEY ACROSS EVERY CHANNEL

Deliver superior interactions with Avaya’s Customer Experience solutions.
Harness the power of AI, self-service, and omnichannel integration to build
long-term loyalty.

Explore CX solutions



EMPOWER EMPLOYEES WITH AI-ENHANCED WORKFLOWS

Elevate employee satisfaction and productivity with AI-driven workload
forecasting and streamlined workflows that boost efficiency, minimize friction,
and empower your teams.

Explore EX solutions



ACCELERATE BUSINESS GROWTH WITH AI-POWERED INNOVATION

Transform your business into a growth engine with AI-driven insights and journey
orchestration that maximize customer lifetime value and operational efficiency.

Accelerate growth

Unlock the power of AI’s potential in contact centers

Explore how top providers are redefining customer interactions in the Aragon
Research Globe for AI in Intelligent Contact Centers 2023. See why
Conversational AI is essential for exceeding today’s engagement standards.

Read the report
How we do it


FAST-TRACK INNOVATION WHILE MINIMIZING DISRUPTION TO YOUR OPERATIONS

With Avaya, you’re in control of your CX transformation journey. Our solutions
empower you to choose how and when you innovate, engaging your customers and
employees while driving measurable business results.


AVAYA EXPERIENCE PLATFORM

Transform customer and employee experiences with AI-powered innovation. Avaya
Experience Platform integrates every communication channel—voice, video,
messaging—into a unified CX experience for personalized, efficient interactions
at scale.

Explore Avaya Experience Platform


COMMUNICATION & COLLABORATION SUITE

Connect your teams with integrated tools that support seamless communication
across multiple channels, enhance collaboration, and drive business agility with
scalable solutions that don’t disrupt existing operations.

Explore Avaya Communication & Collaboration Suite


AVAYA POWERS INNOVATION FOR THE WORLD’S LEADING ENTERPRISES




DIRECTV ENHANCES CUSTOMER EXPERIENCE FOR 15 MILLION+ CUSTOMERS WITH AVAYA

With 10,000+ employees, DIRECTV leverages Avaya’s Experience Platform to boost
service efficiency, scale operations, and ensure 99.95% uptime while supporting
2,500 remote agents.

Read the story


GOODWILL MICHIANA REDUCES COMMUNICATIONS SPEND BY 25% WITH AVAYA

Serving over 17,000 individuals, Goodwill Michiana needed a scalable, flexible
solution to integrate with existing systems without disruption. With Avaya’s
support, they successfully transitioned to a centralized cloud-based platform,
enhancing their mission to empower communities through personalized support
services.

Read the story


CARDIFF SCHOOLS ENHANCE AGILITY FOR 2,500 USERS WITH AVAYA

Partnering with Avaya, Cardiff Council replaced outdated, fragmented systems
with a streamlined, cloud-based platform. This transformation slashed costs,
simplified administration, and enhanced agility for staff, delivering
communication and business continuity across all school locations.

Read the story


AVAYA DRIVES KONECTA’S $2B GROWTH WITHOUT DISRUPTION

By automating key customer experience processes, reducing platform downtime, and
navigating regulatory and security constraints, Konecta scaled
efficiently—growing revenue from $300M to $2B without disruptive overhauls.

Read the story


LEON COUNTY BOOSTS CITIZEN ENGAGEMENT WITH AVAYA COMMUNICATIONS

Leon County, Florida, enhances communication services for 275,000 residents and
improves emergency response times. By leveraging Avaya's cloud-based solutions,
the county boosts productivity, reduces costs, and empowers 800 employees.

Read the story


EDENOR TRANSFORMS 31 MILLION CUSTOMER INTERACTIONS WITH AVAYA

Edenor, Argentina’s largest electricity distributor, transformed 31.2 million
interactions with Avaya Experience Platform, boosting self-service by 19% and
enhancing omnichannel support for customers across Buenos Aires.

Read the story
Why Avaya


A CX PLATFORM BUILT FOR EXPERIENCE AND INNOVATION ON YOUR TERMS


EXPERIENCE 

Trusted globally, Avaya leads in customer experience solutions backed by
extensive partnerships and expertise.


INNOVATION 

Avaya’s cutting-edge technology helps businesses engage customers in impactful
and innovative ways.


CHOICE 

Enjoy the flexibility to innovate on your terms, choosing the best path to
accelerate growth and drive results.



Avaya has been an Aflac partner for so long…Avaya helps empower us to achieve
our vision at our pace in our current environment.

Mary Daniel VP Customer Solutions Center, Aflac

Avaya powers CX for the world’s most trusted brands



Explore Avaya solutions

100%

10 of the top 10 food and drug companies globally trust Avaya CX solutions

100%

10 of the top 10 global commercial and savings banks trust Avaya contact center
solutions

100%

10 of the top 10 global pharmaceutical companies trust Avaya


HELPFUL RESOURCES

Previous

Video

CX + EX drives growth at Access Bank

Access Bank scales effortlessly with AXP while managing 13 million daily
transactions.

Watch the video

Video

Innovate Without Disruption with Avaya Experience Platform

Streamline business processes and optimize value across your organization.
Choose how you customize your solutions.

Watch the video

Blog

AI-powered mindfulness: The human element of innovation

Top reasons why customer-centric companies must prioritize AI-powered
mindfulness in the contact center.

Read the blog
Next


EXPERIENCE CX TRANSFORMATION WITH AVAYA

Talk to an expert

--------------------------------------------------------------------------------

WHY AVAYA

 * Innovation Without Disruption
 * Improve Customer Experiences
 * Increase Employee Engagement
 * Drive Business Growth
 * Talk to an Expert

PRODUCTS

 * Avaya Experience Platform
 * Avaya Communication 
& Collaboration Suite
 * Devices Catalog
 * Integrations & APIs

RESOURCES

 * Success Stories
 * Blogs
 * Events
 * Videos & Podcasts
 * Newsroom

COMPANY

 * About Avaya
 * Sustainability
 * Investor Relations
 * Awards
 * Avaya Trust Center
 * Avaya Legal

CAREERS

 * Careers
 * Avaya Life
 * Diversity, Equity, 
Inclusion, Belonging

SERVICES & SUPPORT

 * Avaya Services
 * Support Portal
 * Contact Avaya Support
 * Documentation
 * Contact Us

STAY CONNECTED

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© 2024 Avaya LLC

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