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ABOUT OUR RETURNS POLICIES
Amazon.com and most sellers on Amazon.com offer returns for items within 30 days
of receipt of shipment.
Need to return an item? Go to the
Returns Center
2024 Holiday Season Extended Return Window: For the 2024 holiday season, most
items purchased between November 1 and December 31, 2024 can be returned through
January 31, 2025. Apple brand products purchased between November 1 and December
31, 2024 can be returned through January 15, 2025.
AMAZON.COM RETURNS POLICY
Items shipped from Amazon.com, including Amazon Resale, can be returned within
30 days of delivery, with some exceptions:
* For information about products that can't be returned, see Items that Can't
be Returned.
* To determine if a product sold by Amazon.com has a longer return timeline,
locate the product type below. If the product type isn't listed or doesn't
state another returns time frame, our standard 30-day return policy applies.
* While most sellers offer a returns policy equivalent to Amazon's, some seller
returns policies may vary. If the seller's listing is eligible for Amazon
Prime, it will be subject to the same return policies as items fulfilled by
Amazon.com that are outlined on this page. For more information about
returning to third-party sellers, see Returns to Third-Party Sellers.
* For products purchased from the Amazon Global Store, see Amazon Global Store
Returns.
* For more information on refund timing and amounts (including partial refunds
and restocking fees), see Refunds.
* If you have returned an item to Amazon by mistake or included something not
intended for Amazon in a return, see Mistaken Returns.
* If you have already received a refund and are expected to return the item,
you can create a return request. For more information about how to create a
returns request see Return Items You Ordered. You will be charged if an item
that is expected to be returned is not sent back to us.
* If the item has already been sent back to us and you have received an email
asking you return it or have been charged for item, we will reverse the
charge as soon as the return is processed by us. It might take additional
time for your financial institution to make funds available in your account.
* To prevent and detect fraud and abuse, in some circumstances Amazon may
require additional information and documentation from you, such as a
government-issued photo identification, to consider processing a return or
providing a refund or replacement. All personal information you provide will
be handled in accordance with our Privacy Notice, which is linked at the
bottom of this page.
* Amazon Alexa Voice Shopping
* Amazon Bulk Liquidations Store
* Amazon Devices
* Amazon Fresh and Grocery Items
* Amazon Handmade
* Amazon Haul
* Amazon Photos
* Amazon Pharmacy
* Amazon Renewed
* Amazon Resale
* Automobiles
* Automotive Items
* Baby Items
* Birthday Gift List
* Buyer's Club Purchases
* Clothing and Accessories
* Collectibles (sports & entertainment)
* Collectible Coins
* Computers and Electronics
* Custom Gift List
* Customized Products
* Digital Products
* Fine Art
* Furniture
* Gift Cards
* Hazardous Materials
* Jewelry and Watches
* Live Plants or Insects
* Luxury Stores
* Major Appliances
* Mattresses
* Pet Food
* Pre-Paid Phone or Game Cards
* Software and Video Games
* Televisions
* Tickets
* Wedding Registry Items
AMAZON ALEXA VOICE SHOPPING
Non-digital products purchased using Alexa are eligible for free returns, except
for Amazon Pharmacy purchases, which are subject to Amazon Pharmacy's return
policy. To return a product purchased using Alexa, process your return as normal
in the Returns Center. We'll automatically refund you any shipping charges
applied to the return. You should see the shipping refund within 7 days of
receiving your product refund.
For songs or albums accidentally purchased from our Digital Music Store using
Alexa, see Digital Products.
AMAZON BULK LIQUIDATIONS STORE
Amazon Bulk Liquidations Store sales are final and not eligible for return.
AMAZON DEVICES
* Amazon-branded devices such as Kindle e-readers, Fire tablets, Amazon Fire TV
devices, and Echo devices and their accompanying Amazon-branded accessories
purchased from Amazon.com can be returned within 30 days of receipt of
shipment as long as they remain in the same condition as the date of
purchase.
* All Amazon-branded devices and accessories that are returned and for which a
refund or replacement is given will become the property of Amazon upon
receipt.
* For more information about returning Amazon devices and accessories,
including instructions for returning, please see the Amazon Device Return
FAQs.
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AMAZON FRESH AND GROCERY ITEMS
* Grocery items (including Amazon Fresh items) and wine are not returnable to
Amazon but may be refunded or replaced.
* See About Spilled or Damaged Amazon Fresh Items for information on requesting
a refund.
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AMAZON HANDMADE
* Products sold by Handmade Makers are subject to the standard A-to-z Guarantee
policies for Amazon. The exception to this are items that are purchased with
optional customization options, other than size and color. See Customized
Products for additional details.
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AMAZON HAUL
* Amazon Haul gladly accepts returns on all eligible items initiated within 15
days of delivery and offers free return shipping, where available.
* Amazon Haul products equal to or under $3.00 are not eligible for return.
* Amazon Haul products must be returned in new, unused, and unaltered
condition. This includes any attached tags and, where applicable, hygiene
seals.
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AMAZON PHOTOS
* Amazon Photos printed products are not returnable to Amazon but may be
refunded or replaced.
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AMAZON PHARMACY
* We're unable to accept returns. This includes 6-month supplies of a
medication, if your prescription changes, and you need to switch medications.
If you notice any quality-related issues like errors of tampering with an
order you have received, please contact Amazon Pharmacy Customer Care at
1-855-745-5725 immediately.
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AMAZON RENEWED
* Products on Amazon Renewed are backed by the Amazon Renewed Guarantee where
specifically mentioned on the product detail page. With this guarantee, you
are eligible for a replacement or refund within 90 days of receiving the
product (or within 1 year of receipt of a Renewed Premium product) if you are
not satisfied.
* Amazon Renewed products can be returned within 90 days of receipt of shipment
(or within 1 year of receipt of a Renewed Premium product), and qualify for
free return shipping.
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AMAZON RESALE
* In most cases, used or open box items purchased from Amazon Resale and
shipped from Amazon.com can be returned within 30 days of receipt of
shipment. Some products have different policies or requirements associated
with them.
* Amazon Renewed items sold by Amazon Resale can be returned within 90 days of
receipt of shipment.
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AUTOMOBILES
* Automobiles purchased through Amazon.com are not eligible for return.
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AUTOMOTIVE ITEMS
* If you've purchased a defective automotive item, shipped from and sold by
Amazon.com, that is covered by a published manufacturer warranty, Amazon
honors the warranty. Amazon will either replace the item or refund the cost
of the item for the life of the published warranty.
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BABY ITEMS
* Baby items can be returned within 90 days of receipt of shipment.
* Gifts purchased from a Baby Registry can be returned within 365 days after
receipt of shipment.
* Breast pumps must be returned unused in their original condition with the
factory seal and packaging intact.
* If your return is not a result of an Amazon error, we won't refund the
original shipping fees.
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BIRTHDAY GIFT LIST
* Items purchased from your Amazon Birthday Gift List as a gift can be returned
within 90 days of delivery.
* Items purchased by the registry owner are subject to the standard 30-day
Amazon.com Return Policy.
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BUYER'S CLUB PURCHASES
* Amazon cannot issue a replacement or a refund for lost or damaged items that
you send to a third-party for the purpose of resale. Amazon is not
responsible for any damage, defect, material difference, or loss that occurs
to items after the items are delivered to a third-party resale business or
buyer's club. This means that Amazon will not provide a replacement or a
refund for any lost or damaged items after they are delivered to a resale
business. If an item arrives from Amazon damaged, please instruct the resale
business to refuse delivery. We will issue a refund when the item is returned
to Amazon. Amazon will not engage with a resale business or buyer's club that
did not make a purchase directly from Amazon.
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CLOTHING AND ACCESSORIES
* You can return clothing and accessories up to 30 days after the delivery
date.
* Items from The Drop Collections are eligible for returns, but a return
shipping fee will be deducted from your refund due because the item is
made-on-demand for you.
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COLLECTIBLES (SPORTS & ENTERTAINMENT)
* You must return collectible items with a value of $35 or more using a
trackable method. Items with a value more than $500, must also be insured.
* All product packaging (boxes, manuals, warranty cards, etc.) and certificates
of authenticity, grading, and appraisal must be returned with the item.
* Any items returned without original documentation will be rejected.
* Before shipping a return, photograph the item for your records.
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COLLECTIBLE COINS
* To request return information, contact the third-party seller within 14 days
of receipt. Your return must be postmarked within 30 days of the date you
received the item.
* Items with a value of $35 or more must be returned using a trackable shipping
method.
* Before shipping a return, photograph the item for your records.
* Graded Coins and Original Government Packaged Coins must be returned in their
original packaging, along with any supporting documentation.
* Returns without the original packaging and documentation will be rejected.
* Collectible Coins that have been damaged or otherwise altered after delivery
will not be accepted for return.
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COMPUTERS AND ELECTRONICS
* New desktops, laptops, tablets, and other electronics (excluding televisions,
Amazon-branded devices and Amazon Renewed products) purchased from Amazon.com
that didn't start when they arrived, arrived in damaged condition, or are
still in an unopened box can be returned for a full refund within 30 days of
delivery.
* Apple Brand products and Boost Infinite Brand products (excluding Amazon
Renewed) purchased in Amazon.com can be returned within 15 days of delivery.
* Amazon.com may test products that are returned by customers because they
didn't start when they arrived and impose a customer fee equal to 15 percent
of the product sales price if the customer misrepresents the condition of the
product.
* Any returned product that is damaged through customer misuse, is missing
parts, or is in unsellable condition due to customer tampering may result in
the customer being charged a higher restocking fee based on the condition of
the product.
* New, used, and refurbished products purchased from sellers other than
Amazon.com are subject to the returns policy of the applicable seller.
* Contact the manufacturer directly for product registration and
warranty-related information.
Note: Before returning items on which you've saved personal information, erase
this information completely by following manufacturer instructions.
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CUSTOM GIFT LIST
* Items purchased from your Amazon Custom Gift List as a gift can be returned
within 90 days of delivery.
* Items purchased by the registry owner are subject to the standard 30-day
Amazon.com Return Policy.
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CUSTOMIZED PRODUCTS
Custom products are not returnable but may be refunded or replaced within 30
days of delivery if the products are damaged/defective upon arrival, or
materially different from what was ordered. If there is a misspelling or error
in the configuration, inscription, or design due to a mistake by the third-party
seller, you are protected per the Amazon A-to-z Guarantee.
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DIGITAL PRODUCTS
* Unless otherwise specified, games, software downloads, and purchases from the
Amazon Appstore, the Amazon Digital Music store, the Amazon Luna store or the
Amazon Video store are not returnable after purchase.
* Books accidentally purchased from the Kindle Store can be returned within
seven days of purchase. You may not be eligible for a refund if a book has
been partially read or if we detect account abuse. Once a refund is issued,
you won't have access to the book. To request a refund and return content,
visit Manage Your Content and Devices. Then select the Actions button next to
the title you'd like to return, and select Return for Refund.
* Kindle books you receive as a gift are eligible for exchange for an
Amazon.com Gift Card before acceptance.
* Subscriptions to titles in the Newsstand section of the Kindle Store
(magazines, newspapers, and blogs) can be canceled at any time by visiting
Manage Your Content and Devices. For more information, see Kindle Magazines
and Newspapers.
* Digital educational resources can be returned within seven days of purchase
for a resource that has not yet been downloaded.
* Amazon-Sold Add-Ons purchased from Amazon Luna may be eligible for a refund
within 90 days of purchase, depending on the circumstances of your order. To
request a refund, contact Amazon customer service for assistance.
* Songs or albums accidentally purchased from our Digital Music Store using
Alexa are eligible for return and refund if we receive your request within 7
days of the date of purchase. To request a refund, contact customer service.
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FINE ART
* Fine Art items with a value of $35 or more must be returned using a trackable
shipping method. Items with a value more than $500 must also be insured.
* All product packaging (boxes, etc.) and certificates of authenticity and
appraisal must be returned with the item.
* Any Fine Art item returned without original documentation will be rejected.
* Any Fine Art items that have been damaged, or otherwise altered after
delivery, won't be accepted for return.
* Before sending a Fine Art return, photograph the item for your records.
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FURNITURE
* Furniture items are returnable for any reason within 30 days of receipt of
shipment.
* If the item is damaged or defective, Amazon will help you solve the problem,
or provide a free return or replacement.
* Contact the manufacturer directly for product registration and
warranty-related information.
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GIFT CARDS
* Gift Cards are not returnable after purchase (except as required by law).
* For more information about Gift Card limitations, see Amazon.com Gift Card
Terms & Conditions.
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HAZARDOUS MATERIALS
* Hazardous materials, including flammable liquids or gases are not returnable
to Amazon.
* Contact the manufacturer directly for service, warranty, return, and refund
information.
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JEWELRY AND WATCHES
* Jewelry and watch items with a value of $35 or more must be returned using a
trackable shipping method.
* All product packaging (boxes, manuals, warranty cards, etc.) and certificates
of authenticity, grading, and appraisal must be returned with the item.
* Any items returned without original documentation will be rejected.
* Items that have been resized, damaged, or otherwise altered after delivery
won't be accepted for return.
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LIVE PLANTS OR INSECTS
* Fresh flowers, live indoor plants, or insects are not returnable to Amazon,
but may be refundable.
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LUXURY STORES
The following guidelines apply to all return-eligible Luxury Stores products,
and returns that fail to adhere to these guidelines may be rejected. Luxury
Stores gladly accepts returns on all eligible items within 30 days of delivery
and offers free return shipping.
* Beauty products made of hazardous materials, including flammable liquids or
gases, are not returnable to Amazon. These products will not display a "free
returns" message on the product detail page.
* Luxury Store products must be returned in new, unused, and unaltered
condition. This includes any attached tags (product tags and security tags),
and where applicable, hygiene seals and related accessories. Accessories
include but are not limited to; duster bags, garment bags, removable
accessories or attachments, spare parts.
* Shoes: When trying on shoes, stand on a carpeted surface to protect the
soles. The shoebox forms part of the product and should remain intact by
placing it in an outer shipping container when sending back to us,
otherwise it will not be accepted.
* Lingerie & Swimwear: Briefs, swimsuits and bikini bottoms should be tried
on over underwear, without removing the protective adhesive strip.
* Bags: Please handle light-colored bags and accessories carefully if you
are still deciding whether you will be keeping the item. Please note that
dark items of clothing can transfer dye to light-colored items.
* Product packaging and documentation should also be returned with Luxury
Stores products.
* This includes the brand packaging (provided by the luxury brand directly,
different from the Luxury Stores packaging). Additionally, products should
be returned in any original protective packaging to prevent damage during
return shipping.
* For product documentation, this includes but is not limited to any
certificates of authenticity, grading, and warranty cards.
* Items must be returned using the return label we provide. In rare cases where
a return label is not provided, please contact Luxury Stores Customer
Service.
* We may monitor customer return activity and take appropriate action
(including but not limited to denial of refund) if account abuse and/or
activity in violation of our return policy is detected. If we receive a
return of an item different from the item purchased, we may delay the refund
to allow time for proper review or dispose of the item without compensation.
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MAJOR APPLIANCES
* Major appliances are returnable for any reason within 30 days of receipt of
purchase
* At the point of delivery, unbox and check that the item is correct and free
from damage. If the item is wrong or damaged, tell the delivery personnel and
don't accept the delivery. They will help you to arrange a free replacement
or a refund.
* If you notice that the item is damaged or defective after delivery, Amazon
will help you solve the problem, or provide a free return or replacement.
* Contact the manufacturer directly for product registration and
warranty-related information.
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MATTRESSES
* You can request a return or refund for any reason within 100 days of receipt
of shipment.
* We accept both opened and unopened mattresses.
* Carriers may refuse to accept the return of any mattress due to unsanitary
conditions, stains, or infestation.
* Contact the manufacturer directly for product registration and
warranty-related information.
* If you're a California resident and have a question related to the removal of
mattresses, go to Special Delivery Options for Large and Bulky Items.
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PET FOOD
* Pet food and similar products are not returnable to Amazon, but may be
refundable.
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PRE-PAID PHONE OR GAME CARDS
* Pay As You Go (or prepaid) phone cards or prepaid game cards (World of
Warcraft, Xbox 360 Live, Wii Points, etc.) are not returnable to Amazon.
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SOFTWARE AND VIDEO GAMES
* Software and video games can be returned for a full refund within 30 days of
purchase. Returned software or video games that are activated, used, or
missing parts will incur up to a 100% restocking fee.
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TELEVISIONS
* Televisions are returnable for any reason within 30 days of receipt of
shipment.
* Returns for televisions must be in new condition, in original packaging, and
with all personal data removed via factory reset.
* If the item is damaged or defective, Amazon will provide a free return or
replacement.
* Contact the manufacturer directly for product registration and
warranty-related information.
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TICKETS
* Theme park tickets are not returnable after purchase.
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WEDDING REGISTRY ITEMS
* Items purchased from your Amazon Wedding Registry as a gift can be returned
within 180 days of delivery.
* Items purchased by the registry owner are subject to the standard 30-day
Amazon.com Return Policy.
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