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Submission: On March 04 via manual from SG — Scanned from GB
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Skip to main content. -------------------------------------------------------------------------------- * Profile * Sign Out View More Jobs IT SUPPORT SPECIALIST (PA) Saxonburg, PA, United States Trending JOB DESCRIPTION Responsibilities * Participate with business management to establish site strategic plans and business goals to become an IT business advocate * Support and manage IT services with other US IT team members * Develop business relationships and actively work with the IT team to ensure successful implementation and support of project efforts * Work with local department managers and IT staff to analyze and resolve problems associated with technical issues, and recommend solutions for changing needs. * Champion and implement global IT standards and participate in the feedback process for continuous improvement * Manage local and regional IT vendor relationships to ensure optimal service delivery * Support site local via helpdesk ticketing system and understand when to escalate priority issues, provide proactive training on IT services * Provide operations support including backup, account management, workflow, log analysis, enterprise application support, troubleshooting and service optimization Requirements * Demonstrated ability to manage and prioritize service requests with minimal supervision, excellent organizational skills, a teamwork approach and the ability to act independently to solve problems * Engage with management; effectively present business solutions; determine the best way to get things done and responding to their needs in business terms; develop approaches likely to be seen as appropriate and positive * Ability to follow standard helpdesk procedures and quickly redirect problems to appropriate resources * Excellent oral and written communication skills * Candidate must have basic ability to manage projects and understanding of project methodology * Strong troubleshooting and problem solving skills, resiliency in the face of continual change, and ability to handle high demands * Minimum of 3 + years of experience supporting Information Technology operations * Administration experience with Windows OS at the user, server, and network level. * Understanding of Windows Active Directory Services to include move, add, and change requests * Experience administering small-size corporate server rooms and coordinating with facilities groups. * Must be able to work a flexible schedule, including overtime and after hours work. Must be periodically on call for after-hours support * This includes but not limited to desktop/laptop break/fix, re-imaging, troubleshooting, desk & mobile phone support and Audio/Visual & physical conference room support technologies * This is an internal end user employee facing role where your skills at maintaining and developing relationships with internal users and executive staff is crucial * Plan, design, implement, and support hardware and software installation projects * Laptop/Desktop Break-Fix, Remote Desktop Support * Work with IT Infrastructure teams to setup and maintain existing infrastructure environments and assist with local changes * Re-imaging with data transfers a requirement * May require lifting of boxes and compute HW in addition to installation under desks * Demonstrated proficiency and professionalism when interfacing with customer employees, executives, and VIPs when providing Desktop Support * Good oral and written communication skills * Ability to multi-task and manage multiple priorities in a fast-paced environment * Ability to work well with other people in a team-oriented environment * Availability to occasionally travel to other regional locations Education & Experience * High School Graduate with 2 years related work experience. * Associate degree or Technical program a plus * ITIL/PMI professional is a big plus * Excellent written and oral communication skills. * Excellent interpersonal skills. * Exceptional customer service orientation. * Proven analytical, evaluative, and problem-solving abilities. * Ability to effectively prioritize and execute tasks in a high-pressure environment. * Extensive experience working in a team-oriented, collaborative environment. * Highly self-motivated and directed. * On-call availability. * Sitting for extended periods of time. * Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components. * Occasional inspection and installation of cables in floors and ceilings. * Lifting and transporting of moderately heavy objects, such as computers and peripherals Working Conditions * Office environment * Manufacturing environment * Some loud noises in manufacturing environment * Some loud and sustained loud noises in server/data rooms * Flexibility to support a 24/7 hours operation Physical Requirements * Ability to lift up to 30 pounds * Standing up to 8 hours * Flexibility to work in and out of a clean room environment * Walking throughout the day to meet end-users needs Safety Requirements All employees are required to follow the site EHS procedures and Coherent Corp. Corporate EHS standards. Quality and Environmental Responsibilities Depending on location, this position may be responsible for the execution and maintenance of the ISO 9000, 9001, 14001 and/or other applicable standards that may apply to the relevant roles and responsibilities within the Quality Management System and Environmental Management System. Culture Commitment Ensure adherence to company’s values (ICARE) in all aspects of your position at Coherent Corp.: Integrity – Create an Environment of Trust Collaboration – Innovate Through the Sharing of Ideas Accountability – Own the Process and the Outcome Respect – Recognize the Value in Everyone Enthusiasm – Find a Sense of Purpose in Work Coherent Corp. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. ABOUT US Coherent is a global leader in lasers, engineered materials and networking components. We are a vertically integrated manufacturing company that develops innovative products for diversified applications in the industrial, optical communications, military, life sciences, semiconductor equipment, and consumer markets. Coherent provides a comprehensive career development platform within an environment that challenges employees to perform at their best, while rewarding excellence and hard-work through a competitive compensation program. It's an exciting opportunity to work for a company that offers stability, longevity and growth. Come Join Us! Note to recruiters and employment agencies: We will not pay for unsolicited resumes from recruiters and employment agencies unless we have a signed agreement and have required assistance, in writing, for a specific opening. Apply Now JOB INFO * Job Identification 2002863 * Posting Date 09/07/2023, 09:39 PM * Degree Level High School Graduate * Job Schedule Full time * Locations 40984 Concept Drive, Plymouth, MI, 48170, US * Pay Scale 23.29 - 29.94 * LinkedIn #LI-DM1 * © MapTiler © OpenStreetMap contributors © Oracle CorporationTermsLegal Notices 40984 Concept Drive, Plymouth, MI, 48170, US Copy to Clipboard × * Similar Jobs * IT Support Specialist TEMP (TX) Sherman, TX, United States Posted on 09/20/2023 Trending Coherent Corp. is seeking to fill an immediate opening in Sherman, TX. Major responsibilities include making sure all aspects of the IT service portfolio are aligned to manufacturing and business processes. In addition, this person needs to be able to work closely with business management and the US IT team to ensure the highest levels of operational excellence. Clean Room experience is a Plus. * IT Site Administrator/ISSO Tustin, CA, United States Posted on 12/20/2023 Trending The IT Site administrator engages with the local site business users to understand their IT needs and challenges and makes every effort to provide the needed technical support to enable users to perform their day-to-day business activities. This position will be based in Beavercreek, OH but responsible for the planning, implementing, monitoring, and supporting all IT computing, networking and telecommunications infrastructure for one or more A&D sites in the US East region, as needed. Collaborate with other members of division/corporate IT team on new solution implementation and support of IT systems and services See More Jobs Legal I Privacy I Cookies Page IT Support Specialist (PA) - Coherent Corp. 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