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THIS WAS AN AUTHORIZED PHISHING SIMULATION

If you ever suspect an email to be a phishing attack, or have any questions or
feedback related to this exercise, please email SEA-Team@bcbsnc.com.






 


THIS IS AN AUTHORIZED PHISHING EXERCISE.

If you have any questions regarding this phishing simulation, please
email SEA-Team@bcbsnc.com. If you suspect that you have received a real phishing
email, please report it using the “Report Phishing button” found in Outlook.  If
you do not see the “Report Phishing” button, please contact the Service Desk for
assistance.


WHY ARE SPEAR PHISHING EMAILS THE LEADING CAUSE OF DATA BREACHES?

They appeal to strong emotions.

Phishing scams rely on emotional triggers like curiosity, urgency, fear, and
reward to drive you to action. Look out for emotional triggers like surprising
headlines referencing a current event, holiday eCards, or unexpected bank
notices.

Click each image to see how attackers use phishing emails to appeal to various
emotions.

Click the X to close the email and view other emotions.


CURIOSITY


URGENCY


FEAR


REWARD

×


CURIOSITY

Attackers frequently appeal to curiosity with shocking news alerts, unexpected
attachments, and confidential documents. Although it may be tempting, don’t
engage with a suspicious email.

Be on the lookout for “package delivery” scams, especially around popular online
shopping holidays. Even if an email looks legitimate, still use caution. Keep
track of your orders so you know what emails to expect. Even if a message looks
valid, go to the site directly to view order information.

Hover overClick on the indicators to see warning signs of a phish.

 

From: christopher.mccoy@intlpackagedelivery.com

Subject: ATTENTION REQUIRED: TROUBLE WITH YOUR ORDER

This is an automatic notification: you must go through this letter to claim the
item.
Follow the URL seen down below to use our recently implemented tracking system.

Order 3251351

All the best,
Christopher McCoy - Chief Support Manager.

Joe Gutierrez, Purchasing Manager

×


URGENCY

Phishers will appeal to your sense of urgency to rush you into action.

Emails could mention a critical software update, an urgent payment request, or
time-sensitive training. Be wary of words like “Urgent, “Caution”, “Act Now”,
and “Warning”, that draw your attention and convey urgency. Read emails
thoroughly, and call the sender to verify the email’s legitimacy.

Hover overClick on the indicators to see warning signs of a phish.

 

From: collections@creditdebtcollections.com

Subject: Outstanding balance payment

Dear Sir/Madame, I apologize in the delay getting this to you, please find
attached purchase order for quote received from your colleague last week. We
kindly request you send Commercial Invoice as soon as possible.

Thank you. Looking forwrd to hearing from you.

Joe Gutierrez, Purchasing Manager

×


FEAR

Some attacks will threaten, scare, or coerce you into taking action.

It can be alarming to receive an email that says your payment is overdue or that
your account has been compromised—especially if it looks like an internal email.
Phishing emails appeal to fear by mentioning tax penalties, court notices, or
parking tickets. Slow down and read emails carefully, and call the sender to
verify the email’s legitimacy.

Hover overClick on the indicators to see warning signs of a phish.

 

From: clerk@nlfta.org

Subject: New notice to Appear in Court

Hello,

You have to appear in the Court on February 12 for your case hearing.
You are kindly asked to prepare and bring the documents relating to the case to
Court on the specified date.
Please check attachment with the copy of Court Notice.
Many thanks,
,

Clerk of Court.

×


REWARDS / RECOGNITION

Whether it’s a dream job offer, an eCard from a secret admirer, or a gift card
to your favorite restaurant, phishing emails often mention rewards,
entertainment, or exciting opportunities. Rewards/recognition is a top motivator
behind successful phishes. Phishing emails could reference a viral video or
include a fake link to a social media site to try to catch you off guard.
Closely examine the email to see if anything looks suspicious. Remember, if it
seems too good to be true, it probably is.

Hover overClick on the indicators to see warning signs of a phish.

 

From: Patricia.myers@ntfcs.org

Subject: Job offer #954306507

Hello,

I saw your profile, and thought you would be a great fit for this job.

For details please check attached offer.

Ntfcs.org Manager
Patricia Myers.

If you suspect that you have received a spear phishing email at work, follow our
procedures for reporting it immediately.

 

©Cofense

Phishing Education - Emotional Triggers Interactive