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60% DISCOUNT ON ALL ITEMS | MERCI LOULOU, GET A FREE ALAPHILIPPE SCARF WITH ANY
ORDER OVER €50

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THE WOLFPACK SHOP

OFFICIAL WEBSHOP SOUDAL QUICK-STEP TEAM


FAQ

FREQUENTLY ASKED QUESTIONS


ORDERING

How do I place an order?

An order is not final until you have completed all the steps in the ordering
process and received an order confirmation from us in your mailbox. You should
receive it in your mailbox within 15 minutes. Also, take a look in your spam
folder.

How do I use a discount code?

At the final stage of the ordering process, you can enter a discount code in the
coupon code entry box. It will then be settled immediately and you will see
immediately if your discount code was applied. Please contact us with any
problems with your discount code.

Which countries can I order from?

Ordering is possible worldwide. We also ship worldwide. We ship from Belgium.

Why didn't I get an order confirmation?

Normally, you should receive an order confirmation within 15 minutes. If not,
always check your spam folder first. No email here either, please contact us.




PAYMENT

How can I pay?

At checkout, you will see which payment methods are accepted. We accept a lot of
possible payment methods. Payment by bank transfer is not possible. All orders
must be remitted first.


DELIVERY

What delivery options are available?

We will deliver your package to your home. We choose the shipping partner.
Deliveries are free from €200 in the Benelux. If there are shipping costs, they
will be communicated in the payment process.

Where can I have my order delivered?

When ordering, you can enter where you want your order delivered at the
“delivery address”.

How can I track my order?

Once we have packed your order and it is ready to ship, you will receive an
email with a track&trace link. You can track your order through this link.

When will I receive my order?

Once all steps have been completed and payment is complete, you will receive an
order confirmation in your mailbox. We will process your order within 72h, after
which your order will be picked up by the shipping service.

Delivery time may vary depending on the destination.

RegionEstimated Delivery TimesBenelux1-5 days*Europe3-15 days*Asia3-15
days*North-America8-20 days*
 

Australia

 

8-20 days*

 

New Zealand

8-20 days*


RETURNS

Can I return items?

Via here or in the last mail with yourtrack&trace code you can return your
order. Print your return label and stick it on the package. Take your package to
the appropriate service point and done.

Items you purchased online can always be returned within 14 business days of
receipt. Provided items are still in original condition (with hangtags), have
not been worn, washed or retouched. Items with makeup stains or perfume odor
will NOT be returned.

We will refund the amount to the account you paid with. Delivery charges are not
refundable. Refunds will be made within 14 days of receiving your return.

Within what time frame should I return the products?

You have 14 days after receiving your order to return.

Within what time frame should I return the products?

You have 14 days after receiving your order to return.

How do I receive the refund?

We will refund the amount to the account you paid with. Delivery charges are not
refundable. Refunds will be made within 14 days of in receipt of your return.

You will receive an email from us when we have received the return. Orders with
a gift card will receive a new code from us worth the refund of the product.

Payments with gift vouchers will not be refunded, but you will receive a new
gift certificate in its place.


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THE WOLFPACK

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CONTACT

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Copyright © 2024 The Wolfpack – Webshop by Marketing King

Sportz88 – Stenenstap 12, 2500 Lier Belgium – BTW BE0777589216

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