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Effective URL: https://wolfpack-shop.com/en/faq/
Submission: On November 22 via api from BE — Scanned from DE
Effective URL: https://wolfpack-shop.com/en/faq/
Submission: On November 22 via api from BE — Scanned from DE
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Skip to content 60% DISCOUNT ON ALL ITEMS | MERCI LOULOU, GET A FREE ALAPHILIPPE SCARF WITH ANY ORDER OVER €50 * English * Nederlands * Français * Deutsch * English * Nederlands * Français * Deutsch * Menu COLLECTIONS OFFICIAL RACELINE 2024 CASUAL COLLECTION 2024 FASHION LIMITED EDITION CASUAL ICONS KIDS BABIES MERCHANDISE OUTLET RACE RELATED GIRO D'ITALIA TOUR DE FRANCE LA VUELTA WORLD CHAMPION EUROPEAN CHAMPION THE CLASSICS CASUAL TOPS T-SHIRTS POLO SHIRTS SWEATERS HOODIES FULL ZIP HOODIES JACKETS CASUAL BOTTOMS SHORTS PANTS CASUAL ACCESSORIES CAPS BEANIES CYCLING APPAREL JERSEYS BIBSHORTS RACE JACKETS BIBTIGHTS RACE ACCESSORIES GLOVES SOCKS ARM AND LEG WARMERS * Shop All * About The Wolfpack * My Account * Contact THE WOLFPACK SHOP OFFICIAL WEBSHOP SOUDAL QUICK-STEP TEAM FAQ FREQUENTLY ASKED QUESTIONS ORDERING How do I place an order? An order is not final until you have completed all the steps in the ordering process and received an order confirmation from us in your mailbox. You should receive it in your mailbox within 15 minutes. Also, take a look in your spam folder. How do I use a discount code? At the final stage of the ordering process, you can enter a discount code in the coupon code entry box. It will then be settled immediately and you will see immediately if your discount code was applied. Please contact us with any problems with your discount code. Which countries can I order from? Ordering is possible worldwide. We also ship worldwide. We ship from Belgium. Why didn't I get an order confirmation? Normally, you should receive an order confirmation within 15 minutes. If not, always check your spam folder first. No email here either, please contact us. PAYMENT How can I pay? At checkout, you will see which payment methods are accepted. We accept a lot of possible payment methods. Payment by bank transfer is not possible. All orders must be remitted first. DELIVERY What delivery options are available? We will deliver your package to your home. We choose the shipping partner. Deliveries are free from €200 in the Benelux. If there are shipping costs, they will be communicated in the payment process. Where can I have my order delivered? When ordering, you can enter where you want your order delivered at the “delivery address”. How can I track my order? Once we have packed your order and it is ready to ship, you will receive an email with a track&trace link. You can track your order through this link. When will I receive my order? Once all steps have been completed and payment is complete, you will receive an order confirmation in your mailbox. We will process your order within 72h, after which your order will be picked up by the shipping service. Delivery time may vary depending on the destination. RegionEstimated Delivery TimesBenelux1-5 days*Europe3-15 days*Asia3-15 days*North-America8-20 days* Australia 8-20 days* New Zealand 8-20 days* RETURNS Can I return items? Via here or in the last mail with yourtrack&trace code you can return your order. Print your return label and stick it on the package. Take your package to the appropriate service point and done. Items you purchased online can always be returned within 14 business days of receipt. Provided items are still in original condition (with hangtags), have not been worn, washed or retouched. Items with makeup stains or perfume odor will NOT be returned. We will refund the amount to the account you paid with. Delivery charges are not refundable. Refunds will be made within 14 days of receiving your return. Within what time frame should I return the products? You have 14 days after receiving your order to return. Within what time frame should I return the products? You have 14 days after receiving your order to return. How do I receive the refund? We will refund the amount to the account you paid with. Delivery charges are not refundable. Refunds will be made within 14 days of in receipt of your return. You will receive an email from us when we have received the return. Orders with a gift card will receive a new code from us worth the refund of the product. Payments with gift vouchers will not be refunded, but you will receive a new gift certificate in its place. Link Facebook Instagram X-twitter Youtube STAY TUNED! ALL ABOUT ‘THE WOLFPACK’ IN YOUR MAILBOX! SUBSCRIBE TO THE NEWSLETTER! FAQ * Orders & Payment * Delivery Information * Return Information * Orders & Payment * Delivery Information * Return Information SHOP * My account * B2B Login * My account * B2B Login THE WOLFPACK * About us * General Terms and Conditions * Privacy Policy * About us * General Terms and Conditions * Privacy Policy CONTACT * info@sportz88.com Copyright © 2024 The Wolfpack – Webshop by Marketing King Sportz88 – Stenenstap 12, 2500 Lier Belgium – BTW BE0777589216 * * * * * * * * We are using cookies to give you the best experience on our website. You can find out more about which cookies we are using or switch them off in settings. Close GDPR Cookie Banner Accept Reject Settings Close GDPR Cookie Banner 0 0 Your Cart Your cart is emptyReturn to Shop Continue Shopping Calculate Shipping You can`t add more product in compare Close GDPR Cookie Settings * Privacy Overview * Strictly Necessary Cookies * 3rd Party Cookies Privacy Overview This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful. Strictly Necessary Cookies Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings. Enable or Disable Cookies If you disable this cookie, we will not be able to save your preferences. This means that every time you visit this website you will need to enable or disable cookies again. 3rd Party Cookies This website uses Google Analytics to collect anonymous information such as the number of visitors to the site, and the most popular pages. Keeping this cookie enabled helps us to improve our website. Enable or Disable Cookies Please enable Strictly Necessary Cookies first so that we can save your preferences! Enable All Save Settings