www.srilankan.com
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Submitted URL: http://cloudmail.srilankan.com/ls/click?upn=NDAhtHO3-2F7NtlxB-2BEC3lE-2FyYKUV4vsZe1X7oCam7LlCfXOxVCPOKpZv5gaS9NzcVSpKqarsrSBdE8...
Effective URL: https://www.srilankan.com/en_uk/plan-and-book/online-booking-terms-of-use
Submission: On August 26 via api from US — Scanned from DE
Effective URL: https://www.srilankan.com/en_uk/plan-and-book/online-booking-terms-of-use
Submission: On August 26 via api from US — Scanned from DE
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</form>Text Content
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* Plan & Book
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ONLINE BOOKING TERMS OF USE
Welcome to SriLankan Airlines' online booking facility. Please go through the
following terms and conditions carefully. All online flight bookings on
www.srilankan.com are subject to our Website User Agreement and the following
terms and conditions. By using this service you agree to be bound by these terms
and conditions and notices. Please note that throughout this document, the terms
"we", "our" "us” and SLA refers to SriLankan Airlines Limited.
1. FORMATION OF CONTRACT
▼
1.1 The www.srilankan.com Online booking facility (hereafter referred to as "the
booking facility") is owned and operated by SriLankan Airlines Limited
(hereafter referred to as "SLA"). When you use the booking facility with the
purpose of making a reservation, you are conceding to these Online Booking Terms
of Use and other applicable conditions, terms and notices, including but not
limited to the Conditions of Carriage. DO NOT USE the booking facility if in
case you disagree with any part of these Online Booking Terms of Use or such
other applicable terms and conditions. Please obtain a print-out of these Online
Booking Terms of Use for your records.
1.2 SLA does not guarantee nor represent the completeness or the accuracy of any
information located within the booking facility. The data within the booking
facility is subject to change without notice.
2. LIMITATIONS OF USE
▼
2.1 This website may not be used for any prohibited or unlawful purposes. The
online booking facility at www.srilankan.com may not be used to make any
fraudulent, speculative or unauthorized reservation.
2.2 The users may not
a. Use the www.srilankan.com online booking facility for any activity that
interferes with its availability for other users or any action that breaches
the law.
b. Resell the services of www.srilankan.com online booking facility
SLA reserves the right to cancel any booking without further reference to the
user in the event that SLA, in its sole discretion decides that the user is in
breach of any of these Online Booking Terms of Use.
3. USE OF THE WWW.SRILANKAN.COM ONLINE BOOKING FACILITY
▼
3.1 The purpose of www.srilankan.com is solely to assist its users in
determining the availability of the airline’s products and services and to make
legitimate reservations or purchases. Abuse of the booking facility is strictly
prohibited and may result in, amongst other measures, the user being denied
access to it.
3.2 The users will comply with the applicable terms and conditions of
reservation and purchase of goods and services offered by the airline.
Compliance with applicable terms and conditions including payment, and all rules
and restrictions with regards to the availability of products, services and
fares shall be abided by the users. The responsibility for all charges, duties,
fees, assessments and taxes incurred when using the booking facility will be the
sole responsibility of the user of the online booking facility.
4. BOOKING RULES
▼
4.1 Reservations may be made for up to 9 passengers in Economy/Business class
for SriLankan Airlines operated flights. However, reservations cannot always be
made for up to 9 passengers in Economy/Business class in the case of itineraries
operated by other airlines.
4.2 Tickets booked through www.srilankan.com online booking facility for infants
(under 2 years at the time of first travel date) and/or children (below 12 years
at the time of first travel date) required to travel with an accompanying adult
under one reservation.
4.3 In the case an infant turns a child during the travel, he/she is required a
child ticket with seat in the return travel. Tickets can be reissued through any
SriLankan Airlines office or the Global Contact Centre.
4.4 Reservations are subject to the availability of seats and applicable fare
conditions.
4.5 An Electronic Ticket will be issued for bookings made on www.srilankan.com.
The customer must ensure that the email address is valid and free of any error.
4.6 With the exception of the Book Now & Pay Later facility (available for
reservations made out of Colombo and UAE only), all payments must be made at the
time of reservation. Fares and taxes will be quoted and charged in the currency
displayed in the fare quote.
4.7 If both native and equivalent USD amounts are displayed in a transaction,
then such transactions will be charged in USD
4.8 Credit/Debit cards issued by MasterCard, Visa, American Express, JCB, CUP
and Mastero may be used for reservations. However, all these credit/debit card
options may not be available in every departure city. Please see our Payment
Options page for more details.
4.9 or electronic Tickets purchased by credit/debit card, the card that was
used to purchase the ticket as well as the passport of the passenger is required
at the check-in at the airport. At the failure to produce these necessary
documents for verification, SLA reserves the right to deny the ticket holder(s)
from boarding the flight.
4.10 In case of the card holder not traveling, verification needs to be taken 24
hour of the flight departure before from the nearest ticket office.
However if the VISA verified and MasterCard secure code not activated by your
card issuer you may not be required to produce the card at the airport or get
the verification prior to the departure of your flights.
However SLA may require to produce the card or to get the verification in even
though the above mention securities activated by your card issuer. In such
situations SLA will inform the passengers via e-mail or via telephone through
the contact information given on the reservation. At the failure to produce
these necessary documents for verification, SLA reserves the right to deny the
ticket holder(s) from boarding the flight.
4.11 Virtual Cards or e-cards are not accepted on SriLankan Airlines and should
not be used on the Airlines' online booking facility.
4.12 Carriage and other services executed by SLA are subject to SLA Conditions
of contract and Conditions of Carraige as amended by these Online Booking Terms
of Use which are to be read together with and which form a part of Conditions of
Contract and Conditions of Carriage. By choosing to make a reservation through
the www.srilankan.com booking facility, the customer agrees to be bound by SLA
Conditions of Carriage , Conditions of Contract and Online Booking Terms of Use.
5. DATE CHANGES
▼
5.1 Date changes will be subject to fare conditions, applicable procedures,
local fees, fare differences, processing charges (if applicable) and can be done
through www.srilankan.com, the nearest SriLankan Airlines office or Global
Contact Centre.
5.2 Online date changes are only applicable for bookings made online.
5.3 When changing an itinerary, cancel and rebook the flight prior to 5 hours
before the departure time
5.4 Name changes are not possible once tickets are issued. Please make sure that
you enter your name as per the passport.
6. NO SHOW
▼
6.1 Passengers who do not cancel and rebook their flights before 5 hours prior
to the flight’s departure are considered as No Show. Please note that in this
case, the subsequent sectors of the booking too will get cancelled.
6.2 In such cases higher of cancellation fee or no show fee along with any fare
differences will be charged if the passengers wish to change their itineraries.
7. REFUNDS AND CANCELLATIONS
▼
7.1 Restricted tickets which do not have a refund value and promotional fares
will not be refunded by the Airline. In the case of cancellations and refunds,
fare conditions and applicable refund fees will apply.
7.2 If the refund is requested within 5 hours of departure, higher of No Show
penalty or Refund Penalty will apply.
7.3 It is your sole responsibility to ensure that you are in possession of all
the documents required by the local immigration authorities at your transit and
destination. The Airline will not take any responsibility for the consequences
faced by you as a result of you not being in possession of the required
visa/documents.
7.4 In case of change of itinerary within 5 hours of departure, the higher of
cancelation fee or the no show fee + the applicable fare difference will apply.
7.5 Name changes are not possible once issued. Please make sure that you enter
your name as per the passport to avoid inconveniences.
7.6 When refunding a partially utilized ticket, we will be charging you the one
way fare of the used segment, the used taxes and the respective refund penalty
7.7 If you have purchased your ticket on Srilankan.com, you can conveniently
request for a refund of your ticket using our Online Refund Request Form
8. TRAVEL REQUIREMENTS
▼
8.1 Obtaining visa for travel remains the responsibility of the passenger. A
valid passport is required for the duration of the trip and the expiry date of
the passport must be in accordance with the countries the passenger will be
travelling to. For more information on passport and visa information, please
contact the embassy of the country of expected travel.
Read more on Visa and passport requirements.
9. TAXES, FEES, CHARGES
▼
9.1 The price of the ticket may include taxes and fees which are imposed by
government authorities and airports and may also include charges (including
surcharges) on air transportation which are imposed by the carrier. These taxes,
fees and surcharges which may represent a significant portion of the cost of air
travel, are either included in the fare, or shown separately in the
'TAX/FEE/carrier imposed SURCHARGE' boxes of the ticket.
9.2 Some airports levy airport departure taxes and passenger service charges
which are payable by passengers at the airport locally. The information on these
charges are not given in our quoted fares. Fares may not include all airport and
passenger taxes which must be paid by each passenger. Such information may be
quoted with the fare, and included in the total due.
10. NO REPRESENTATION
▼
SLA does not guarantee that the user access or the usage of www.srilankan.com
online booking facility will be error-free or uninterrupted or that any data,
content, software or any other material available on www.srilankan.com will be
free of viruses, bugs, Trojan horses or any other harmful components.
11. LIMITATIONS OF LIABILITY
▼
SLA will not be held responsible for any injury, loss or damage including those
based on negligence including special damages or lost profits to the maximum
extent permitted by law, that are connected with any of the following terms.
a. Use of the srilankan.com online booking facility
b. Material contained in the srilankan.com booking facility including data
involved in checking prices, ticketing or any other use
c. Failures or delays connected to or rising out of the unavailability of
srilankan.com booking facility due to technical difficulties or any other
circumstance
d. Submission of any business or personal information including but not limited
to credit card and bank details
e. Breach of security or unauthorized access into the srilankan.com online
booking facility through the global computer network
f. Failure of any service, function, performance or non-performance connected
to srilankan.com online booking facility
g. Any bookings made through srilankan.com booking facility that are
incomplete, delayed, in error or has not registered
In the case that SLA is found liable for any loss or damage associated with the
use of srilankan.com online booking facility, the liability shall not exceed any
service charge or subscription fee connected to accessing srilankan.com
12. CANCELLATION OR SUSPENSION OF SERVICE
▼
In the event that SLA suspects that the passengers’ User ID/FlySmiles Number,
PIN/Password maybe or is being used
By unauthorized persons; or
a. In breach of these Online Booking Terms of Use; or
b. In a manner that may cause a loss to SLA or the passenger
In such instances, SLA at its sole discretion, without notice or cause will
restrict or terminate the passenger’s access to the www.srilankan.com online
booking facility or give effect to any reservation or request made through
www.srilankan.com online booking facility.
13. TICKET CONDITIONS, CONDITIONS OF CONTRACT AND OTHER NOTICES
▼
All reservations made for carriage on SriLankan Airlines on flights operated by
us are subject to SriLankan Airlines' Conditions of Contract, General Conditions
of Carriage for Passengers and Baggage, and other Important Notices all of which
are available on the SriLankan Airlines' website www.srilankan.com.
14. HEALTH
▼
Immunization may be recommended or required for your destination or stopover
points.
15. INSURANCE
▼
Purchase of travel insurance is highly recommended to cover loss in the case
that the passenger’s ticket or baggage is lost or damaged. This is applicable
especially when purchasing tickets with restrictions.
16. FLIGHTS OPERATED BY CODE SHARE PARTNERS
▼
Codeshare flights are flights that are on the same ticket as the SriLankan
Airlines flights, but operated by another airline and have an 'UL' flight
number. These airlines may have a different baggage allowance to SriLankan
Airlines. Flights operated by our code share partner airlines are subject to
terms and conditions imposed by the operating carrier. Please refer the
respective operating airline's website for information.
17. INFORMATION SECURITY
▼
We will take all reasonable measures to ensure that information our passengers
transmit to SriLankan Airlines using this online booking facility will remain
confidential and protected from unauthorized access. However we will not be
liable for unauthorized access to that information.
18. PERSONAL INFORMATION
▼
When using srilankan.com online booking facility, the users will be required to
provide certain information such as name, contact details etc. If the user fails
to provide this information or provide it incorrectly, SLA will not be
responsible to the user for SLA’s inability to fulfill its agreement to the user
including processing reservations or contacting the user if there is a problem.
Last updated date – 05th April 2020
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2022 © SriLankan IT Systems
ESSENTIAL INFORMATION TO ENTER THE UK
The United Kingdom is taking steps to help stop the spread of COVID-19.
1. To protect your health and others’, everyone must complete an online
passenger locator form before arrival in the United Kingdom
2. You may be required to self-isolate for 14 days on arrival. Check the exempt
countries list immediately before you travel as this list can change at
short notice.
3. It is a legal requirement that you wear a face covering on public transport
in the UK
Failure to comply with the above measures is a criminal offence and you could be
fined. Please visit www.gov.uk/uk-border-control for detailed public health
advice and requirements for entering the UK. For more information
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NOTICE
All incoming passengers (SriLankan passport holders and foreign passport
holders) must obtain prior approval from the Ministry of Foreign Affairs or the
SriLankan Mission of the respective country in order to enter into Sri Lanka due
to the prevailing situation. Therefore, please ensure that you have all
necessary approvals and required documents prior to purchasing your ticket on
srilankan.com for the destination Colombo (CMB).
However, transit via Colombo (CMB) is possible within 12 hours to any other
SriLankan Airlines destination and such tickets can be purchased via
Srilankan.com.
If you need further clarifications, you can reach us via the 24/7 chat support
service on our website or call our 24 Hour Contact Center +94117 77 1979 (Within
Sri Lanka : 1979)
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NOTICE
Chinese and foreign travelers flying from Sri Lanka to China are required to
obtain COVID-19 negative certificates on the 14th day of before boarding and
within 48 hours prior to boarding.
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NOTICE
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All passengers must fill out "The registration immunization information form"
through https://muqeem.sa/#/vaccine-registration/home before traveling to the
Kingdom of Saudi Arabia. This is not applicable to Saudi citizens and exempted
groups. Please note it is your responsibility to provide accurate information
when filling the form. Click here for mandatory quarantine packages to Saudi
Arabia (for non-immune passengers) offered by SriLankan Airlines. Information
provided here is intended only as a guide and subject to change. It is your
responsibility to carry proper travel documents and check entry requirements
with the relevant authorities for your upcoming travel. Click here for more
details.
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NOTICE
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Passengers from the below listed countries and also from all European countries
except the UK will not be allowed to enter Bangladesh during the period 03rd
April – 18th April 2021.
* Argentina
* Bahrain
* Brazil
* Chile
* Jordan
* Kuwait
* Lebanon
* Peru
* Qatar
* South Africa
* Turkey
* Uruguay
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NOTICE
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Due to the prevailing COVID-19 travel restrictions, when you are travelling from
India transiting through Colombo is disabled until 30th November 2021. You can
book any destination beyond Colombo after 01st December 2021
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ESSENTIAL INFORMATION TO ENTER COLOMBO
Please note that passengers will not be allowed to disembark in Sri Lanka with
effect from 21st May 2021 to 31st May 2021. Passengers transiting in Sri Lanka
for less than 12 hours with a confirmed onward ticket are exempted from above.
We apologize for inconvenience caused. Read more
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ESSENTIAL INFORMATION TO ENTER KERALA
* Passengers must have a medical certificate with a negative coronavirus
(covid-19) RT-PCR test result. The test should have been conducted within 72
hours prior to undertaking the journey. The test must be uploaded on the
online portal WWW.NEWDELHIAIRPORT.IN
READ MORE
* Passengers must complete the self-declaration form on the Air Suvidha portal
WWW.NEWDELHIAIRPORT.IN before departure and to declare their travel history
(of the past 14 days)
* Passengers travelling to Kerala must enter details at least two days prior to
the travel date into https://covid19jagratha.kerala.nic.in in addition to
completing the self-declaration form on the Air Suvidha portal
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ESSENTIAL INFORMATION TO ENTER BENGALURU / HYDERABAD / NEW DELHI
* Passengers must have a medical certificate with a negative coronavirus
(covid-19) RT-PCR test result. The test should have been conducted within 72
hours prior to undertaking the journey. The test must be uploaded on the
online portal WWW.NEWDELHIAIRPORT.IN
READ MORE
* Passengers must complete the self-declaration form on the Air Suvidha portal
WWW.NEWDELHIAIRPORT.IN before departure and to declare their travel history
(of the past 14 days).
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ESSENTIAL INFORMATION TO ENTER MAHARASHTRA
* Passengers must have a medical certificate with a negative coronavirus
(covid-19) RT-PCR test result. The test should have been conducted within 72
hours prior to undertaking the journey. The test must be uploaded on the
online portal WWW.NEWDELHIAIRPORT.IN
READ MORE
* Passengers must complete the self-declaration form on the Air Suvidha portal
WWW.NEWDELHIAIRPORT.IN before departure and to declare their travel history
(of the past 14 days).
* Passengers must complete new MCGM undertaking form prior to disembarkation in
Mumbai. click here in addition to completing the self-declaration form on the
Air Suvidha portal.
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ESSENTIAL INFORMATION TO ENTER TAMIL NADU
* Passengers must have a medical certificate with a negative coronavirus
(covid-19) RT-PCR test result. The test should have been conducted within 72
hours prior to undertaking the journey. The test must be uploaded on the
online portal WWW.NEWDELHIAIRPORT.IN
READ MORE
* Passengers must complete the self-declaration form on the Air Suvidha portal
WWW.NEWDELHIAIRPORT.IN before departure and to declare their travel history
(of the past 14 days).
* All passengers arriving into Tamil Nadu must obtain a mandatory TN e-pass by
registering on https://tnepass.tnega.org before their travel in addition to
completing the self-declaration form on the Air Suvidha portal.
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ESSENTIAL INFORMATION TO ENTER SINGAPORE
Please note that VTL requirements only apply for the VTL flight to Singapore.
Srilankan Airlines may operate both VTL and non-VTL flights on the same route,
so please ensure you select the correct flight. To view the full VTL flight
schedules Please click here.
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