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Submitted URL: https://www.talkdesk.com/#groovesum:-225910056
Effective URL: https://www.talkdesk.com/
Submission: On August 12 via manual from IN — Scanned from DE
Effective URL: https://www.talkdesk.com/
Submission: On August 12 via manual from IN — Scanned from DE
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Capture customer emotions, in real time, throughout the interaction with Talkdesk Mood Insights. See how. AI PRODUCTSAI FOR INDUSTRIESCUSTOMERSSUPPORTRESOURCESABOUTpricing EN * English * Español * Deutsch * Français * Italiano * Português * Português (Brasil) Interactive Demo Customized Demo Pricing SAY GOODBYE TO FRUSTRATING IVR MENUS! CHART A COURSE TO SEAMLESS, AI-POWERED CUSTOMER JOURNEYS WITH TALKDESK NAVIGATOR. DISCOVER HOW TALKDESK NAMED TO FORBES CLOUD 100 LIST FOR SIXTH CONSECUTIVE YEAR. READ THE ANNOUNCEMENT. AI-POWERED CUSTOMER EXPERIENCE PLATFORM THAT DELIVERS ROI. Transform customer experiences, dramatically reduce costs, and supercharge operational efficiencies with the AI-powered customer experience platform purpose-built for your industry. DETERMINE YOUR ROI AI THAT ACTUALLY… AI THAT ACTUALLY… HELPS AGENTS HELP CUSTOMERS. Cut after call work to 2 seconds or less. Learn more IMPROVES SELF-SERVICE RATES. Solve customer or agent questions with precise answers. Learn more SPEEDS AUTOMATION. Create new virtual agents and automations in a few clicks. Learn more REVEALS UNKNOWN UNKNOWNS. Uncover insights you wouldn’t have known to look for. Learn more IS SAFE AND EFFECTIVE. Prevent hallucinations and put guardrails on AI. Learn more LEARN MORE AI THAT ACTUALLY DRIVES OUTCOMES. customer story WAFD BANK: CONVERSATIONAL AI REDUCES CHECK BALANCE TIME BY 90% customer story FARFETCH: AUTOMATION IMPROVES HANDLE TIMES BY 50% customer story CARBON HEALTH: AUTOMATION REDUCES PATIENT WAIT TIMES AND BOOSTS CLINIC ANSWER RATES 40% customer story JK MOVING SERVICES: AI-BASED OPTIMIZATION INCREASES SALES CONVERSION BY 26% customer story BRITISH COLUMBIA LOTTERY CORPORATION: AI IMPROVED HANDLE, HOLD, AND WAIT TIMES customer story SYSCO: $100K ANNUAL SAVINGS THROUGH AUTOMATION customer story QUADIENT: DOUBLED SELF-SERVICE RATE WITH AI TALKDESK HELPS END BAD CUSTOMER SERVICE THROUGH THE POWER OF AI. AI FOR EVERY DAY Automate customer self-service, empower agents, and illuminate insights with cloud contact center solutions. learn more AI FOR INDUSTRIES Drive outcomes and exceptional CX with industry-specific solutions for your contact center. learn more AI FOR SELF-SERVICE Help customers get the answers they need faster with generative AI-powered self-service options. learn more AI FOR OMNICHANNEL ENGAGEMENT Deliver exceptional customer service across digital and voice channels with the help of AI. learn more AI FOR WORKFORCE ENGAGEMENT Use AI to manage, develop, and improve agent experience and efficiency. learn more AI FOR EMPLOYEE COLLABORATION Integrate your contact center, phone system, and collaboration tools for seamless internal communication. learn more AI FOR CUSTOMER EXPERIENCE ANALYTICS Discover unknown customer pain points through generative AI-powered analysis and automation. learn more AI FOR LOW-CODE CUSTOMIZATION Create custom routing, reports, and automation with low-code and no code interfaces. Learn More COMPANIES AROUND THE WORLD TRUST TALKDESK. REAL TALK. STRAIGHT FROM OUR CUSTOMERS. Talkdesk helps enterprises drive exceptional outcomes for their customers and improve the bottom line. Retail & Consumer Goods ALARM.COM Financial Services & Insurance HOME TRUST Transportation & Hospitality JK MOVING SERVICES Healthcare & Life Sciences MEMORIAL HEALTHCARE SYSTEM Financial Services & Insurance WAFD BANK MORE CUSTOMER STORIES SEE WHY WE’RE TOP RATED ON TRUSTRADIUS. Rated 8.1 out of 10 based on 618 reviews and ratings on Nov 15, 2023 TALKDESK HAS BEEN A GREAT PHONE PLATFORM FOR OUR CUSTOMER SUPPORT TEAM. THE THIRD-PARTY INTEGRATION HAS MADE IT EASY FOR AGENTS TO LAUNCH CALLS FROM A CUSTOMER TICKET, LOG THEIR CALL NOTES AND HAVE THEM CARRY OVER BETWEEN TICKETING AND ACCOUNTING PROGRAMS. GOOD SOLUTION FOR BUSINESSES RELYING ON A CALL QUEUE SYSTEM. Nick Gordon Aug 29, 2023 WE HAVE BEEN USING IT FOR THE LAST 2 YEARS, AND SO FAR, THE OVERALL EXPERIENCE IS GREAT. THE INTERFACE IS SMOOTH AND EASILY INTEGRATED WITH CHROME, WHICH WE WIDELY USE IN OUR COMPANY. Aanvik Modi Aug 04, 2023 TALKDESK IS WELL SUITED FOR ANY INDUSTRY THAT IS LOOKING TRACK, CUSTOMIZE, AND INCREASE EFFICIENCY IN ANY CALL CENTER SETTING. Jeremy Dotson Jul 31, 2023 UI AND OVERALL PRODUCT IS SIMPLE TO USE AND IS EFFECTIVE AT ACCOMPLISHING THE GOALS OF THE COMPANY Vasilios Christides Jul 27, 2023 FOR CUSTOMER OUTREACH, QUALITY ASSURANCE IS IMPORTANT AND CALL QUALITY IS EXCELLENT. Tamara S Jul 25, 2023 IT HELPED US IN RETAINING EXISTING SIP NUMBERS, INTEGRATING WITH INTERNAL AWS STORAGE, INTEGRATING WITH REPORTING SOLUTION, DEBUGGING CALL AND CALL FLOWS. Dineshkumar Kharabe Jul 21, 2023 INTEGRATES WELL WITH SALESFORCE. Zachary Metzger Jul 19, 2023 TALKDESK OFFERS A VERY GREAT PRODUCT AT A VERY COMPETITIVE PRICE. WHILE THE OTHER PRODUCTS HAD SEVERAL THINGS, TALKDESK GIVES YOU THE ABILITY TO USE WHAT THE BUSINESS NEEDS AT THE TIME INSTEAD OF GIVING EVERYTHING AT ONCE AT A HIGHER PRICE. Nordia Anaje TALKDESK NAMED G2 LEADER IN CONTACT CENTER SOFTWARE. G2 Grid® Scoring REQUEST DEMO SEE OUR RATING LEADING THE MARKET. FORBES CLOUD 100 Talkdesk Named to Forbes Cloud 100 for Sixth Consecutive Year. FROST & SULLIVAN Talkdesk Receives Frost & Sullivan 2022 Customer Value Leadership Awards for Vertical Market Excellence. IDC MARKETSCAPE Talkdesk Named a Leader in the 2024 IDC MarketScape for Contact Center as a Service (CCaaS) Software. INDUSTRY-SPECIFIC CLOUD CONTACT CENTER SOLUTIONS JUST FOR YOU. FINANCIAL SERVICES & INSURANCE HEALTHCARE & LIFE SCIENCES TRANSPORTATION & HOSPITALITY RETAIL & CONSUMER GOODS AI-POWERED CLOUD CONTACT CENTER SOLUTIONS FOR BUSINESSES OF ANY SIZE. ENTERPRISE SMB BPOS ENTERPRISE-CLASS PERFORMANCE YOU CAN TRUST. SECURE 0+ security certifications. SCALABLE 0+ countries for instant phone provisioning. RELIABLE 0.00 worldwide average MOS score. OOPS! LOOKS LIKE THERE'S AN ISSUE LOADING YOUR CONTENT EXPERIENCE. This could result from one or more of several issues: * You have an Ad Blocker active on your browser - please review your settings and turn off the Ad Blocker for this website. * You have not accepted the Cookies needed to display the content - please open the Cookie Consent Application by clicking the “Cookie Policy” link in the website Footer at the bottom of the page to review and accept the Cookies. * Your browser privacy settings will not enable content to load - please review your browser privacy settings. You may also perform a refresh of your browser, or close it and open a new browser after making the adjustments suggested above to ensure all new settings are deployed. Thanks - the Talkdesk Team. LET US HELP YOU CREATE CUSTOMER EXPERIENCE MAGIC WITH THE POWER OF AI. Request a demo to see how AI can boost results for your business. We appreciate your interest! We’ll respond within 24-48 hours. 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