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Guide, Feedback, and Issue Reporting


Narvar's 2023 State of Returns report is here—get your copy now!




Ditch status-quo, one-size-fits-all returns. → Learn More
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FROM POST-PURCHASE TO NEXT-PURCHASE.


FROM POST-PURCHASE TO NEXT-PURCHASE.

Personalized experiences that build loyalty. Smart actions that drive
exceptional business outcomes. Powered by the Narvar Network: actionable
intelligence from billions of interactions.

Personalized experiences that build loyalty. Smart actions that drive
exceptional business outcomes. Powered by the Narvar Network: actionable
intelligence from billions of interactions.

Schedule Demo





TRUSTED BY THE WORLD’S LEADING BRANDS




THE INTELLIGENT POST-PURCHASE PLATFORM

Grow revenue, reduce costs, and run post-purchase more efficiently on a fully
integrated platform. Actionable insights from the Narvar Network deliver
exceptional consumer experiences and drive better business outcomes.


Promise →
Set clear delivery
expectations.
Notify →
Proactive multi-channel order messaging.
Track →
Deliver engaging order tracking experiences.
Return & Exchange →
Seamless returns that build loyalty.

Narvar Network


THE SMARTEST RETAIL NETWORK IN ACTION

Our network learns from billions of data points across our ecosystem of over
2,000 retailers, carriers, and partners. The Narvar Network is smart,
actionable, predictive, and improves with every new interaction.



DIGITAL

42 billion annual touchpoints across the ecosystem


PHYSICAL

150K global pickup and

drop-off locations


CONSUMER CENTRIC

90% of US adults use Narvar

Promise


BOOST CONVERSION UP TO 4% WITH RELIABLE DELIVERY ESTIMATES

Instill buyer confidence and eliminate anxiety by surfacing estimated delivery
dates throughout the ecommerce buying journey. Narvar’s EDDs are highly
configurable and are powered by machine learning models that drive continuous
improvement.


Learn more →


Notify


ELIMINATE UP TO 60% OF WISMO CALLS WITH BETTER-INFORMED CUSTOMERS

Make every moment count in the consumer journey via multi-channel, on-brand
messaging that’s built to drive engagement through proactive, timely updates.


Learn more →


Track


EARN UP TO 15X ROI FROM INFORMATIVE TRACKING PAGES THAT DRIVE INCREMENTAL
REVENUE

Deliver contextual, on-brand order tracking experiences that reduce support
costs and drive engagement.


Learn more →


Return & Exchange


PROVIDE CONVENIENT RETURN AND EXCHANGE EXPERIENCES THAT RETAIN UP TO 43% OF
REVENUE.

Offer returns experiences that reduce costs, recapture revenue, and deliver
unparalleled consumer convenience.


Learn more →




BUILT TO GROW WITH YOU


Whether you are an up-and-coming D2C brand or a multi-national powerhouse,
Narvar is ready for you. Streamline your post-purchase experience, confidently,
with one of our certified partners.



ANY CARRIER


300+ carriers supported worldwide



ANY PLATFORM


50+ pre-built integrations as well as custom APIs



ANY CHANNEL


Support any mix of digital and in-store models



TRUSTED BY THE RETAIL INDUSTRY’S BEST
OVER 1,400 AND COUNTING

> “With Narvar, we can give our customers the premium and authentic experience
> they want and expect from us while they’re waiting for their products to
> arrive for their next adventure.”

Holly Dresden
Director of Global & Digital Ecommerce at YETI

> "Narvar helps make purchases easier for our customers. It helps us be more
> transparent and lets our customers really get to know and trust us. And that
> keeps them coming back."

Danielle Quatrochi
SVP of Customer Experience and Innovation at FinishLine






IN THE NEWS

> “Brands hope adding more return and pickup locations will boost sales by
> offering convenience and reduce the cost of shipping. ‘It’s allowing
> [customers] to return our products at points they pass everyday.’’

Marc Rosen, Levi’s President of Direct-to-Consumer

> “People just expect more transparency and a better experience around
> delivery.” He says not only is it about improving the experience but “if we
> don’t do it, we lose customers… you have to run that extra mile these days,
> especially in the digital world."

Rick Hoving, eCommerce manager for ASICS EMEA







NOW IN 7 COUNTRIES ON 4 CONTINENTS

To serve our global retailers we have offices in:
San Francisco, New York, Atlanta, Austin, London, Bangalore, and Tokyo.




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