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https://community.docusign.com/esignature-111?utm_campaign=GBL_US_PRD_AWA_2405_CommunityCTA&utm_medium=email&utm_source=postsend
Submission: On November 06 via api from RU — Scanned from US
Submission: On November 06 via api from RU — Scanned from US
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</form>Name: forgotPassword — POST /member/forgotPassword
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<label class="label required" for="forgotPassword_username"> Enter your e-mail address </label>
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ESIGNATURE
Have Docusign eSignature questions? Find answers here!
* 4,929 Topics
* 14,945 Replies
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4929 Topics
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Newest First
Z
ZachLNewcomer
asked in eSignature
What account or permission profile settings control the availability of
Recipient Privileges and Document Visibility settings?
Currently with the account I’m in has missing Recipient Privileges Specifically,
“Recipients must be signers to view signed documents”. There is also no Document
Visibility setting either. Are there other account settings that dictate the
availability of these settings? If so what are they? The objective is to control
document visibility to specific people The page I am trying to work off of is
below
https://support.docusign.com/s/document-item?language=en_US&bundleId=gbo1643332197980&topicId=tmi1578456411160.html&_LANG=enus
Thanks for your time
0
61
Z
14 minutes ago
M
mourjyaNewcomer
asked in eSignature
Merge document and template
i am trying to merge a custom template and a base64 encoded pdf into one and
send for signing. my current request body looks like tghis { "emailSubject":
"Please sign this document", "compositeTemplates": [ { "compositeTemplateId":
"1", "serverTemplates": [ { "sequence": "1", "templateId": "" } ],
"inlineTemplates": [ { "sequence": "2", "recipients": { "signers": [ { "email":
"", "name": "M", "recipientId": "1", "routingOrder": "1", "roleName": "Signer",
"tabs": { "textTabs": [ { "tabLabel": "Agent1", "value": "kaala1" }, {
"tabLabel": "agent2", "value": "kaala2" }, { "tabLabel": "agent3", "value":
"kaala3" }, { "tabLabel": "agent_npn", "value": "1234567" } ], "signHereTabs": [
{ "tabLabel": "Signature", "anchorString": "/sig/", "anchorXOffset": "0",
"anchorYOffset": "0", "required": true, "width": "200", "height": "50" } ],
"dateSignedTabs": [ { "tabLabel": "Date Signed", "anchorString": "/date/",
"anchorXOffset": "0", "anchorYOffset": "0", "required": true } ] } } ] } } ],
"documents
0
52
M
2 hours ago
K
kittenstarrNewcomer
asked in eSignature
I can't contact support
Hello, I am trying to contact support, but whenever I click on the ling it logs
me out and I can’t log back into the support section. Anyone knows what’s wrong?
0
173
K
2 hours ago
J
JohnKMoreheadNewcomer
asked in eSignature
Can't Find a Document I signed
Recently, I rented an Airbnb. The Lessor sent me a contract via Docusign. I know
I signed and returned the document but now I cannot locate it. I subsequently
opened a Docusign account attempting to locate the document but have been
unsuccessful. I checked with the Lessor and he said that he never sent such a
contract. I checked with Airbnb and they said that they never sent a document.
Can you please help me locate the document? Thank you!
0
214
J
2 hours ago
A
akendall1966Newcomer
asked in eSignature
Replacement for expired link...
I am trying to access a document I signed May 3 this year 2024. I have the
original email inviting me to sign. I click this link and get the expired link
page. I have made multiple requests for a new link, but nothing arrives. I have
checked spam. I didn’t have an account at the time of signing but have created
one in case I could access the document that way but there is nothing available.
I also tried the access document link on the docusign.com homepage with the
security code in the email but end up in the same expired link no new link
provided by the request loop. Been at least three hours since first requesting a
new link. Is this normal? AK
0
112
A
2 hours ago
B
BeenTryingForAYearNewcomer
asked in eSignature
I want my DocuSign DELETED.
My eSign account was created by my employer on my behalf.It worked for about 6
months. Then, boom! I suspect that the reason I cannot verify myself is that my
country of origin has bought “our” passport creation process from a Chinese
source. Just spoke with support, nothing can be done. I have been trying to sign
for a YEAR now. (06/11/2023) I CANNOT SIGN A THING.My residence permit is also
not allowed. Is there ANY WAY I can get my account deleted? This is all I want
now, thanks but NO thanks.
0
264
B
3 hours ago
J
jmavNewcomer
asked in eSignature
People assigned 'receive a copy' are not getting it
I have to submit these docusigns signed by 1 person and 2 people receive copies.
The 2 people who i have set as ‘receive a copy’ are not receiving them after the
pdf is signed and dated. How can i fix this?
0
121
J
3 hours ago
V
vmf14Newcomer
asked in eSignature
Signature in 1 correct and another incorrect place
how do i remove signature put in wrong place in my document? And if I have to
send a new envelope, do I have to delete the original envelope and have everyone
sign again on the new envelope?
0
132
V
5 hours ago
H
HigginsNewcomer
asked in eSignature
Changing the certificate information
A customer wants us to change so minformation regarding who sent the sign
document in the PDF signature panel. Today it looks like this: and we need to
have it look like this: The pictures is only for you to understand the issue we
have. Are there any quick solutions to this?
0
82
H
5 hours ago
A
aakash_d_moryaNewcomer
asked in eSignature
How I can customize the final email body?
Hello folks, Once the signing process is completed, all participants are
receiving email notifications with a message along the lines of: I would like to
inquire if there is any way to customize the contents of these emails. It
appears that the notification includes the phrase "All parties have completed"
and repeats the content from the last email, which does not look ideal. Could
you please advise on how I can modify or remove this repetitive text?
0
525
A
5 hours ago
R
RossLNewcomer
asked in eSignature
SSO RelayState
Our organization is using DocuSign SSO. After successful SSO users always land
on https://apps.docusign.com/send/home page. We would like our users to be
redirected the Drafts view instead -
https://apps.docusign.com/send/documents?view=draft Usually in SAML SSO this is
done via RelayState parameter but DocuSign is ignoring this parameter. Is there
a way to force DocuSign to go to a different page/view after SSO? Thanks.
0
104
R
5 hours ago
V
volunteerqueenNewcomer
asked in eSignature
This Document is now complete
I created a powerform to distribute to volunteers via a link so that I dont have
to email each individual the same form. However, when I click on the link from a
personal email to test the form, it says “this document is now complete” without
having any of the fillable fields filled in and submitted. How can I fix this?
0
40
V
5 hours ago
N
NoorNewcomer
asked in eSignature
Subject: Urgent Assistance Needed: Retrieval of Removed Documents
Subject: Urgent Assistance Needed: Retrieval of Removed Documents To Whom It May
Concern, I urgently need assistance regarding items that have been removed from
DocuSign. These are important contracts, and I need to know how I can retrieve
them after their automatic removal. Thank you for your prompt attention to this
matter. Best regards,
0
92
N
6 hours ago
T
TatjanaNewcomer
asked in eSignature
Adding 2nd signatory
Hi! I have a question concerning adding a second signatory to an existing
account. I have a standard plan, but according to my settings, I can’t add a new
user to the account until I upgrade the plan. How many signatories (signatures)
can one have on a Business Pro plan?
0
51
T
7 hours ago
J
Jeremie LCNewcomer
asked in eSignature
Is it possible to sign a document at a given time, then edit a secition of the
signed document and submit it for final apprval?
Hi all, We are using a particular document in which there is an initial section
that should be filled and signed by a set of individuals. Following the
completion of the work described in this first section, the document must be
updated with results and this final document is submitted for closure/final
approval. The document template is currently a Word document. When we submit the
document to Docusign for the first set of signatures, it will generate the PDF
with signatures. Is there a way to have this PDF editatble for the second
section (where some results are recorded) and the submitted again for the second
set if signatures? Thank you!
0
101
J
7 hours ago
I
ITMSCoopNewcomer
asked in eSignature
Multiple emails being sent out
Multiple users have had email from Docusign when they haven’t logged in that
day. The last case was a user with the initial email as a “Reminder: Complete
with Docusign” , followed up with 3 emails to “Complete with Docusign” Other
users have reported the same issue
0
562
I
9 hours ago
T
TrujusticeNewcomer
asked in eSignature
mobile authentication
Hello, should a signature drawn by mobile phone have authentication seal around
the name. Has anyone ever run into that situation where no authentication no
time stamp / signed by seal was around the signature?
0
142
T
10 hours ago
B
borkodNewcomer
asked in eSignature
Access expired link for a document I did not sign
Last year, I was sent a link to sign a document. I did not sign the document.
The link has since expired. Is there a way to access the original document that
I was sent to sign? I’ve tried a few methods already: Link Using the security
access code I created a DocuSign account with the same email that I received the
link to, but I still don’t see any documents in my inbox / account I’ve also
tried opening a support case, but I believe that is for paying customers. I
received a log-in error trying to access the support portal. I am wondering if
there is a way to access the original document I was sent to sign even though I
never did sign it? Any help would be appreciated. Thank you in advance.
0
402
B
11 hours ago
X
xiyan.liNewcomer
asked in eSignature
How to edit fields in the "Add recipients".
I want to add a field in the “Add recipients” part.How to edit “Add recipients”?
For example,I want to add “role” field,It is a list item.it have “admin” add
“customer” options. As shown in the figure: Add role field under the Email
0
190
X
15 hours ago
M
MairingdaoNewcomer
asked in eSignature
How to change an envelope recipient without losing the already filled fields ?
How do I change an Envelope’s recipient without losing the tab values that may
already have been filled by the previous user using esign api ? Few things I
have found and triedcollaborative fields are persisted over recipient updates
update recipient removes the fields that were filled by the previous recipient
(using Finish Later option) If update follows the following steps1. mark all
fields for recipient as shared: true using updateRecipientTabs api 2 update
recipient 3 reset changes done in step 1 This works but it looks like a lot of
over complication.
0
92
M
18 hours ago
C
Community UserLegacy User
asked in eSignature
Bulk send: Is it possible to use LABELED TEXT or NAME in the filename of the
generated pdf?
If I send a document to 100+ people with bulk send I download the signed pdf
files with the name of the template. "Random Template.pdf". Is there any
possibility to download the files with special filename? I would like to use
some fields from filled file into the name of the file. for example "Firstname
Lastname Random Template.pdf" instead of "Random Template.pdf"? Of course I know
I can rename the files one by one during the download in the browser but it is
slow process. If I could do it automatically It would be great. Thanks a lot!
0
2357
C
1 day ago
D
DCJNewcomer
asked in eSignature
How to>>>>?
A year ago we signed ONE document via Docusign tl sell a property. Now you are
billing me $120 for the coming year. There is no “administrator” access, which
you require to cancel. There wouldn't be one other than me. But without an
“administrator” sign in I cannot cancel this charge and close my account, to
which incidentally you denied me access to the one document I signed. We have no
need or use for your services. How do we stop your $120 charge to my credit card
and close our account.
0
111
D
1 day ago
mshealyTroubleshooter
asked in eSignature
esig dashboard
I see two dashboards in esig. is there a way that we can create custom
dashboards? Not using insite.
1
92
1 day ago
S
sfernandezNewcomer
asked in eSignature
Failed Access Email Notifications
We have been receiving Envelope activation failed email notifications from
DocuSign for applicants who successfully completed and signed their DocuSign
envelope. None of these envelopes were voided or re-sent prior to
completing/successfully signing. We don’t know why these emails are being
triggered by DocuSign. I confirmed with one of these members that they saw no
errors when they completed their DocuSign, it finalized/completed as normal. It
looks like maybe the member is trying to access the envelope or signed documents
and we get this notification?
0
152
S
1 day ago
S
SD1220Newcomer
asked in eSignature
Void and Envelope Units
If you need to void an envelope, do you get a envelope unit added back to your
usage? Is there any way that you can be issued a credit for an envelope that may
need to be re-delivered for any reason?
0
132
S
1 day ago
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