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Claims

AT&T customers: Not enrolled in device protection or have other devices you
would like to protect?

From February 1 through March 15, 2024, you can sign up for device protection
even if you’ve had your device for more than 30 days. Restrictions apply.

Enroll now


PROTECTION AND SUPPORT THAT’S WORTHY OF YOUR NEW DEVICE

Enroll now


AT&T PROTECTION PLANS


REPLACE YOUR LOST, STOLEN, OR DAMAGED DEVICE. COMPLETE YOUR CLAIM ONLINE IN
MINUTES.

Start a claim


LOSS


PHYSICAL AND LIQUID DAMAGE


THEFT




OPTIONS TO HELP YOU PROTECT YOUR INVESTMENT

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AT&T PROTECT ADVANTAGE for 4

Get coverage for your primary connected AT&T device plus your choice of three
additional devices, including smartphones, tablets, connected laptops, and
watches. This option includes as-soon-as-same-day replacement1 if your device is
lost, stolen, or damaged; an unlimited number of claims; $0 screen and back
glass repairs2; expert technical support; and more.

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AT&T PROTECT ADVANTAGE for 1

Get protection and support for one device and the same great features included
in Protect Advantage for 4.

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Compare plans


READY TO ENROLL?

PICK THE COVERAGE THAT’S RIGHT FOR YOU, AND ENJOY THE PEACE OF MIND THAT COMES
WITH PROTECTING YOUR MOBILE WORLD.

Let's get started

Protect Advantage for 1 and 4 are a combination of Protect Insurance for 1 or 4,
Protect Service Contract for 1 or 4, and ProTech for 1 or 4. Protect Insurance
for 1 and 4 are underwritten by Continental Casualty Company, a CNA Company
(CNA), Chicago, IL, and administered by Asurion Protection Services, LLC, (In
Iowa, Lic. #1001002300; in California, Asurion Protection Services Insurance
Agency, LLC, CA Lic. #OD63161; and in Puerto Rico, Asurion Protection Services
of Puerto Rico, Inc.), a licensed agent of CNA. Protect Service Contract for 1
and 4 are provided by Asurion Warranty Protection Services, LLC, or one of its
affiliates. Protect Advantage for 1 and 4 include a service contract that is
separate and distinct from any product or service warranty which may be provided
by the manufacturer, importer, or seller, and does not extend the term of any
original product or service warranty that the manufacturer, importer, or seller
may have provided.

1 Same-Day Replacement: Available for select devices in select areas and is
subject to parts and technician availability. Claims must be filed and approved
by 4pm. Eligibility is determined at time of claim approval and is contingent on
certain criteria.

2 Unlimited Screen and Back Glass Repairs are available for certain devices, in
select locations, which are subject to change at any time. Newly launched device
models may not be eligible for repair. Visit asurion.com/claims/att to check
current eligibility. *Variation for New York Protect Advantage for 1 customers:
Service Fees (per claim) – Screen Repair $29, Battery Replacement $0, Back Glass
Repair not available. Unlimited number of claims and $0 screen and back glass
repair will launch on April 2, 2024.

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