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THE CUSTOMER SPOT


CONNECT TO
YOUR CUSTOMERS

The Customer Spot allows you to build a community for your customers & partners.
The portal integrates with your SugarCRM to let your customers post questions,
look up helpful information, and link to important documents. Customize your
portal for what’s most important to you.


CONNECT WITH YOUR CUSTOMERS

Simplify customer interactions with your own tailored version of The Customer
Spot. Use your portal as a forum for clients to submit cases, track projects,
and hear updates from your team.

   

 * CASE CONTROL
   
   Post updates about customer cases for them to track and comment on.

   

 * ISSUE ALERTS & UPDATES
   
   Have something important to tell your customers? Use The Customer Spot to
   highlight your announcements.

   

 * TARGET YOUR COMMUNICATION
   
   The Customer Spot lets you target your communication based on customer type,
   so they see only what’s relevant to them.

   

 * SIMPLIFY THE PROCESS
   
   The portal houses all the information on your cases so you can expedite
   problem resolution, minimize duplicate issues, and simplify your support
   process.


RESOURCES


VERSION 1.1 RELEASE NOTES



This document describes new features, enhancements, and fixes for the most
recent Customer Spot release.

Read Now


VERSION 1.1 USER GUIDE



This guide will take you through the basics of using v1.1 of The Customer Spot.
From overviews to how to integrate with your SugarCRM and more.

Read Now


WANT MORE INFORMATION? REQUEST IT HERE!

(847) 655-3400




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