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LUXAIRGROUP CUSTOMER STORY

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LUXAIRGROUP PREPARES FOR TAKE-OFF WITH AN INNOVATIVE CUSTOMER EXPERIENCE





10% of time spent on innovation

2.5X development
time

30% efficiency gains


CHALLENGE

NEEDING TO STAND OUT FROM COMPETITORS

With 2,900 employees, LuxairGroup is a key economic player and the main aviation
company in Luxembourg and its surrounding region. In a market dominated by
massive global alliances and low-cost airlines, LuxairGroup needed to stand out
by driving innovative experiences through technology. However, LuxairGroup’s
complex IT environment was already supporting 1,500 users with 120 applications
that were mainly connected with tightly coupled, point-to-point integrations,
which made it difficult to connect new systems, replace old applications, and,
most importantly, pursue innovation. The result was high maintenance costs,
specifically due to IT’s limited visibility into the application landscape,
application interfaces, and security standards.


OBJECTIVES

DRIVING IT INNOVATION AND SPEED

To address these business challenges, IT needed to:

 * Establish a higher level of control and security when connecting to
   third-party applications, such as Amadeus and the Electronic Flight Bag (EFB)
 * Get a holistic view of existing integrations by increasing IT’s visibility
   into the application landscape
 * Increase the speed of delivery for innovative projects, such as releasing a
   mobile app,  redesigning LuxairGroup’s website, and creating a B2B website to
   enable better partnerships


SOLUTION

PROMOTING INNOVATION WITH APIS

The team at LuxairGroup decided to move away from point-to-point integration and
implement API-led connectivity, an integration approach that unleashes data and
applications through reusable APIs. LuxairGroup’s partner, Cap4Lab, selected
MuleSoft’s Anypoint Platform™ because it’s a unified solution covering both
integration and API management needs.

The first project developed on Anypoint Platform aimed to improve integration to
the online self-booking platform Amadeus. The LuxairGroup team built a complete
integration to the backend service layer of Amadeus, which powered all of
LuxairGroup’s product-service system (PSS) solutions. 

They then built an integration to connect to EFB, the group’s flight management
system. “By connecting to third-party tools such as the Electronic Flight Bag
via Anypoint Platform, we were able to regain full visibility of this interface
and establish security mechanisms that were not in place before,” says David
Gillet, Assistant Vice President IT, LuxairGroup. “We removed business risk as
we can now see and react to system failures in a way that was not possible
before.”

“The pre-built connectors and reusable APIs gave us peace of mind and made it
possible for the developers to focus on providing business value, rather than
unpicking point-to-point code,” says David Gillet.

Additionally, visibility and real-time updates for the integration flows allowed
LuxairGroup to get an overview of its integration landscape, analyze the
situation in real-time, and identify gaps. “This made maintenance much more
efficient.” 

LuxairGroup also built APIs to expose data from legacy systems, such as SAP and
Oracle, and make them available for reuse across the organization. Any
authorized team is now able to quickly access data as needed in new projects.
For example, LuxairGroup was able to drive reusability through one API that
extracts customer data. This API was initially built for the MyLuxair mobile app
to manage the customer profile information, and was later reused for the backend
development of their B2B website for partners.


RESULTS

ACCELERATING DEVELOPMENT SPEED BY 2.5X

By adopting API-led connectivity, LuxairGroup is completing integrations 30%
faster due to reusable components, and the IT team is freed up to spend 10% of
their time on innovation. 

For example, by reusing the customer profile API from the mobile app,
LuxairGroup was able to quickly launch its new website by accelerating backend
development by 2.5x (from 5 to 2 months); as a result, they shipped the B2B
website 37% faster.

“By reusing APIs, we saved 3 months backend development time in just one single
project.”

Clement Koenig
Senior Web Analyst and Developer, LuxairGroup

In partnership with MuleSoft and Cap4Lab, LuxairGroup’s IT team is underpinning
the airline’s digital customer experience and delivering innovative projects.

Industry

Transportation and logistics

Use case

Legacy modernization, mobile

Benefits

Accelerated delivery, automated security, resilient operations

Key product components

Anypoint Exchange, Anypoint Management Center

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Whitepaper

Modern supply chain management

An API-led connectivity approach to B2B and EDI systems

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KEEP EXPLORING STORIES LIKE THIS ONE

Airbus unlocks backend systems at lightning speed and delivers mobile apps that
improve manufacturing efficiency.

Read their story

Addison Lee allows third-party affiliates to tap into the car company’s services
with APIs — improving partnerships and increasing revenue.

Read their story

ASICS launches a new eCommerce platform in just 6 months and reuses APIs to
deliver IT projects 2.5x faster.

Read their story
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