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URL:
https://support.malwarebytes.com/hc/en-us/requests/new
Submission: On June 25 via api from BE — Scanned from DE
Submission: On June 25 via api from BE — Scanned from DE
Form analysis 2 forms found in the DOM
GET /hc/en-us/search
<form role="search" class="search search-full header-search-input" data-search="" data-instant="true" autocomplete="off" action="/hc/en-us/search" accept-charset="UTF-8" method="get"><input name="utf8" type="hidden" value="✓"
autocomplete="off"><input type="search" name="query" id="query" placeholder="Search" autocomplete="off" aria-label="Search"></form>POST /hc/en-us/requests
<form id="new_request" class="request-form" data-form="" data-form-type="request" action="/hc/en-us/requests" accept-charset="UTF-8" method="post"><input name="utf8" type="hidden" value="✓" autocomplete="off">
<input type="hidden" name="request[ticket_form_id]" id="request_ticket_form_id" value="360002090753" autocomplete="off">
<div class="form-field string required request_anonymous_requester_email"><label for="request_anonymous_requester_email">Your email address</label>
<input type="text" name="request[anonymous_requester_email]" id="request_anonymous_requester_email" aria-required="true">
</div>
<div class="form-field string required request_custom_fields_1500005344001">
<label id="request_custom_fields_1500005344001_label" for="request_custom_fields_1500005344001">Issue Type</label>
<input type="hidden" name="request[custom_fields][1500005344001]" id="request_custom_fields_1500005344001" autocomplete="off"
data-tagger="[{"label":"-","value":""},{"label":"Account \u0026 Billing","options":[{"label":"My Account login issue","value":"wf_issue_type_login_error"},{"label":"Update My Account profile","value":"wf_issue_type_update_profile"},{"label":"Reset My Account password","value":"wf_issue_type_reset_pw"},{"label":"Add/remove devices","value":"wf_issue_type_add_remove_devices"},{"label":"Buy another product","value":"wf_issue_type_buy_another_product"},{"label":"Manage auto-renewal","value":"wf_issue_type_manage_autorenewal"},{"label":"Request refund","value":"wf_issue_type_request_refund"},{"label":"License question or error","value":"wf_issue_type_bill_license_question"},{"label":"Account \u0026 Billing question","value":"wf_issue_type_account_question"}]},{"label":"Product help","options":[{"label":"Install \u0026 Activate","options":[{"label":"How to install or activate","value":"wf_issue_type_install_upgrade"},{"label":"Error message encountered","value":"wf_issue_type_failed_installation"}]},{"label":"Program unresponsive or won't open","value":"wf_issue_type_unable_open_app"},{"label":"Error message encountered","value":"wf_issue_type_error_message_encountered"},{"label":"Malwarebytes blocked a website, file or app","options":[{"label":"Windows","value":"wf_issue_type_malwarebytes_blocked_a_website__file_or_app__windows"},{"label":"Mac","value":"wf_issue_type_malwarebytes_blocked_a_website__file_or_app__mac"},{"label":"iOS","value":"wf_issue_type_malwarebytes_blocked_a_website__file_or_app__ios"},{"label":"Android","value":"wf_issue_type_malwarebytes_blocked_a_website__file_or_app__android"}]},{"label":"Scan is slow or stuck","value":"wf_issue_type_scan_slow_or_stuck"},{"label":"False positives, detections, or infections","options":[{"label":"Windows","value":"wf_issue_type_infected_windows"},{"label":"Mac","value":"wf_issue_type_infected_mac"},{"label":"iOS","value":"wf_issue_type_infected_ios"},{"label":"Android","value":"wf_issue_type_infected_android"}]},{"label":"Operating system crashed or unable to boot device","value":"wf_issue_type_operating_system_crashed_or_unable_to_boot_device"},{"label":"Product question","value":"wf_issue_type_product_question"}]},{"label":"Malwarebytes Privacy Policy","options":[{"label":"California Consumer Privacy Act (CCPA)","value":"wf_issue_type_ccpa"},{"label":"General Data Protection Regulation (GDPR)","value":"wf_issue_type_gdpr"},{"label":"Personally Identifiable Information (PII)","value":"wf_issue_type_pii"}]}]"
aria-required="true" aria-labelledby="request_custom_fields_1500005344001_label"
value=""><a class="nesty-input" tabindex="0" aria-haspopup="true" aria-expanded="false" aria-controls="_hed106kwj" aria-required="true" aria-labelledby="request_custom_fields_1500005344001_label" style="max-width: 100%;">-</a>
</div>
<div class="form-field string required request_subject">
<label id="request_subject_label" for="request_subject">Subject</label>
<input type="text" name="request[subject]" id="request_subject" maxlength="150" size="150" aria-required="true" aria-labelledby="request_subject_label">
</div>
<div class="suggestion-list" data-hc-class="searchbox" data-hc-suggestion-list="true"></div>
<div class="form-field text required request_description">
<label id="request_description_label" for="request_description">Description</label>
<textarea name="request[description]" id="request_description" aria-required="true" aria-describedby="request_description_hint" aria-labelledby="request_description_label"></textarea><input type="hidden" name="request[description_mimetype]"
id="request_description_mimetype" value="text/plain" style="display: none;" autocomplete="off">
<p id="request_description_hint">Please enter the details of your request. A member of our support staff will respond as soon as possible.</p>
</div>
<div class="form-field string required request_custom_fields_1500005408562">
<label id="request_custom_fields_1500005408562_label" for="request_custom_fields_1500005408562">Product</label>
<input type="hidden" name="request[custom_fields][1500005408562]" id="request_custom_fields_1500005408562" autocomplete="off"
data-tagger="[{"label":"-","value":""},{"label":"Malwarebytes Security","options":[{"label":"Windows","value":"wf_product_mb_windows"},{"label":"Mac","value":"wf_product_mb_mac"},{"label":"iOS","value":"wf_product_mb_ios"},{"label":"Android/Chromebook","value":"wf_product_mb_android"}]},{"label":"Malwarebytes Privacy VPN","options":[{"label":"Windows","value":"wf_product_vpn_windows"},{"label":"Mac","value":"wf_product_vpn_mac"},{"label":"iOS","value":"wf_product_vpn_ios"},{"label":"Android/Chromebook","value":"wf_product_vpn_android"}]},{"label":"Malwarebytes Browser Guard","options":[{"label":"Chrome","value":"wf_product_browser_guard_chrome"},{"label":"Firefox","value":"wf_product_browser_guard_firefox"},{"label":"Safari","value":"wf_product_browser_guard_safari"},{"label":"Edge","value":"wf_product_browser_guard_edge"}]},{"label":"Malwarebytes AdwCleaner","value":"wf_product_adwcleaner"}]"
aria-required="true" aria-labelledby="request_custom_fields_1500005408562_label"
value=""><a class="nesty-input" tabindex="0" aria-haspopup="true" aria-expanded="false" aria-controls="_lh90yxwas" aria-required="true" aria-labelledby="request_custom_fields_1500005408562_label" style="max-width: 100%;">-</a>
</div>
<script data-conditional-fields="[]"></script>
<div class="form-field">
<label for="request-attachments"> Attachments<span class="optional">(optional)</span>
</label>
<div id="upload-dropzone" class="upload-dropzone">
<input type="file" multiple="true" id="request-attachments" data-fileupload="true" data-dropzone="upload-dropzone" data-error="upload-error" data-create-url="/hc/en-us/request_uploads" data-name="request[attachments][]"
data-pool="request-attachments-pool" data-delete-confirm-msg="" aria-describedby="upload-error">
<span>
<a>Add file</a> or drop files here </span>
</div>
<div id="upload-error" class="notification notification-error notification-inline" style="display: none;">
<span data-upload-error-message=""></span>
</div>
<ul id="request-attachments-pool" class="upload-pool" data-template="upload-template"></ul>
<script type="text/html" id="upload-template">
<li class="upload-item" data-upload-item>
<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" aria-hidden="true" class="upload-item-icon">
<path fill="none" stroke="currentColor" stroke-linecap="round" d="M2.5 4v4.5c0 1.7 1.3 3 3 3s3-1.3 3-3v-6c0-1.1-.9-2-2-2s-2 .9-2 2v6c0 .6.4 1 1 1s1-.4 1-1V4" />
</svg>
<div aria-hidden="true" class="upload-item-icon-spacer"></div>
<a class="upload-link" target="_blank" data-upload-link></a>
<p class="upload-path" data-upload-path></p>
<p class="upload-path" data-upload-size></p>
<p data-upload-issue class="notification notification-alert notification-inline" aria-hidden="true"></p>
<span class="upload-remove" aria-label="Remove attachment" role="button" tabindex="0" data-upload-remove>
<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" class="upload-item-icon">
<path stroke="currentColor" stroke-linecap="round" d="M3 9l6-6m0 6L3 3" />
</svg>
</span>
<div class="upload-progress" data-upload-progress></div>
<input type="hidden">
</li>
</script>
</div>
<footer><input type="submit" name="commit" value="Submit"></footer>
</form>Text Content
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