survey.auspost.com.au
Open in
urlscan Pro
13.239.79.159
Public Scan
Submitted URL: https://click.notifications.auspost.com.au/u/?qs=c3413395544075cafa73217411405a5eac571908bb04175b65945bb95f8fb09e12ebb38b7bd01aaea1cea9b008...
Effective URL: https://survey.auspost.com.au/cgi-bin/qwebcorporate.dll?idx=HG4QAW&rk=15C39543B4EA&RecoRating=10
Submission: On December 16 via manual from AU — Scanned from AU
Effective URL: https://survey.auspost.com.au/cgi-bin/qwebcorporate.dll?idx=HG4QAW&rk=15C39543B4EA&RecoRating=10
Submission: On December 16 via manual from AU — Scanned from AU
Form analysis 1 forms found in the DOM
Name: mainForm — POST https://survey.auspost.com.au/cgi-bin/qwebcorporate
<form name="mainForm" id="mainForm" method="POST" action="https://survey.auspost.com.au/cgi-bin/qwebcorporate" onsubmit="return ValidateForm();">
<input type="hidden" name="pageloadcompletedrequired" value="pageloadcompletedrequired">
<input type="hidden" name="useragent" id="useragent"
value="{"ua":"Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/131.0.0.0 Safari/537.36","browser":{"name":"Chrome","version":"131.0.0.0","major":"131"},"engine":{"name":"WebKit","version":"537.36"},"os":{"name":"Linux","version":"x86_64"},"device":{},"cpu":{"architecture":"amd64"}}">
<input type="hidden" name="rawuseragent" id="rawuseragent" value="Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/131.0.0.0 Safari/537.36">
<input type="hidden" name="surveykey" value="INQ-20140921225117-1136097432">
<input type="hidden" name="deploymentkey" value="INQ-20241028085844-1944177846">
<input type="hidden" name="id" value="HG4QAW">
<input type="hidden" name="datfile" value="HG4QAW.DAT">
<input type="hidden" name="request" value="survey">
<input type="hidden" name="nextpage" value="2">
<input type="hidden" name="currentpage" value="1">
<input type="hidden" name="pageselect" value="0">
<input type="hidden" name="firstPage" id="firstPage" value="[SKIPFIRSTPAGE]">
<input type="hidden" name="language" value="">
<input type="hidden" name="cultureCode" value="en">
<input type="hidden" id="action" name="action" value="">
<input type="hidden" id="isMobilePreview" name="isMobilePreview" value="0">
<input type="hidden" name="respondent" value="INQ-20241216092556-1729710659">
<input type="hidden" name="respondentkey" value="15C39543B4EA">
<input type="hidden" name="idx" value="HG4QAW">
<input type="hidden" name="visibleobjids" value="">
<input type="hidden" name="decimal_separator" value=".">
<input type="hidden" name="thousands_separator" value=",">
<div id="template" class="lang-index-0">
<!--BANNER_TOP-->
<div id="divValidationMessage" style="display: none;">
<div class="validationError" id="divValidationMessageHeader">
<div class="validationMessageIcon">
<img alt="Attention" id="validationMessageIcon" src="https://survey.auspost.com.au/surveys/images/error.png">
</div>
<div class="validationMessageText" tabindex="-1" role="alert" aria-labelledby="errorSummaryHeading">
</div>
<div class="validationCloseIcon">
<a href="javascript:void(0);" onclick="closeValidationMessage()">
<img alt="Close" id="validationMessageClose" src="https://survey.auspost.com.au/surveys/images/close.png" border="0">
</a>
</div>
<div style="clear: both;">
</div>
</div>
<div class="validationMessageShadow" id="divValidationShadow"> </div>
</div>
<div id="survey" class="surveyBackground">
<fieldset>
<legend style="color:#fff;font-size:5px;height:0px;">AP Receiver</legend>
<div class="header" id="header">
<div id="headerLogoContainer">
<img alt="Logo" class="header-logo" id="headerLogoImage" src="https://survey.auspost.com.au/surveys/images/HG4QAW/headerlogo.png?ts=20241028014713">
</div>
<div id="headerTextContainer">
<span class="heading1 header-text" id="headerText">
<h1 class="heading1"></h1>
</span>
</div>
<div style="clear: both;"></div>
</div>
<div class="center topNavigation">
<table cellspacing="0" class="navigationContainer" role="presentation">
<tbody>
<tr>
<td>
<div id="progressBarText" style="position:absolute;left:-999em;top:-999em">survey progress 10 percent</div>
<div class="minimal progressBar">
<ul aria-hidden="true">
<li class="first percentComplete10 done"> </li>
<li class="percentComplete20 ready"> </li>
<li class="percentComplete30 ready"> </li>
<li class="percentComplete40 ready"> </li>
<li class="percentComplete50 ready"> </li>
<li class="percentComplete60 ready"> </li>
<li class="percentComplete70 ready"> </li>
<li class="percentComplete80 ready"> </li>
<li class="percentComplete90 ready"> </li>
<li class="last percentComplete100 ready"> </li>
</ul>
<span class="perDone" style="color:#fff">10 % Complete</span>
</div>
</td>
</tr>
</tbody>
</table>
<div style="clear: both;"></div>
</div>
<div id="canvas">
<h1 class="visuallyHidden"></h1>
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<div id="Q00C9BE9F_text" class="object alleg-hidden"><span class="normal" tabindex="0">
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<div><strong>Published Changes - 28.10.2024 - WW</strong></div>
<div>
<div>AP Receiver Survey - Survey Updates -- JS</div>
<div>RND Question added so that 10% of recipients receive the short version, NPS, verbatim and driver question </div>
</div>
</div>
<div>Question updates as per brief Phase 1 - AP Receiver Questionnaire 14.10 V1 supplied by EB</div>
<div> </div><strong>Unpublished Changes - 16.10.2024 - WW</strong>
</div>
<div>
<div>AP Receiver Survey - Survey Updates -- JS</div>
<div>RND Question added so that 10% of recipients receive the short version, NPS, verbatim and driver question </div>
</div>
</div>
<div>Question updates as per brief Phase 1 - AP Receiver Questionaire 14.10 V1 supplied by EB</div>
<div> </div><strong>Unpublished Changes - 03.06.2024 - EB</strong>
</div>
<div>Updated survey name from Parcel Experience Survey to AP Receiver </div>
</div>
<div> </div>
<div><strong>Published Changes - 18.03.2024 - EB.WW</strong></div>
<div>Updated logic to add digital notification to CWAH question </div>
</div>
<div> </div>
<div><strong>Published Changes - 19.02.2024 - WW</strong></div>
<div>Added NPS reporting question </div>
</div>
<div> </div><strong>Published Changes - 17.01.2024 - EB.WW</strong>
</div>
<div>Created New hidden question - Appending to pipe in Digital carding value</div>
</div>
<div>DIGITAL_CARDED_TYPE</div>
<div> </div>
<div><strong>Published Changes - 03.10.2023 - WW</strong></div>
<div>Updated wording and added new answer option for Collection card question requested by LB</div>
<div>________________________________</div>
<div> </div><strong>Published Changes - 06.12.2022 - WW</strong>
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<div>Hide SMS and Letters Questions, requested by EB</div>
<div>________________________________</div><strong>Unpublished Changes - 05.12.2022 - WW</strong>
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<div>Hide SMS and Letters Questions, requested by EB</div>
<div>________________________________</div><strong>Published Changes - 08.11.2022 - WW</strong>
</div>
<div>Updated TY page wording requested by HK</div>
<div>________________________________</div><strong>Published Changes - 01.07.2021 - WW</strong>
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<div>Updated aspect question wording</div>
<div>________________________________</div><strong>Published Changes - 19.04.2021 - AS</strong>
</div>
<div>add REGION - Consumer_Metro vs Regional question</div>
<div>________________________________<div><strong>Published Changes - 25.11.2020 - WW</strong></div>
<div>Adding SMS template questions</div>
<div>________________________________</div>
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</div><strong>Published Changes - 23.11.2020 - WW</strong>
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<div>Adding SMS notification questions</div>
<div>________________________________</div><strong>Published Changes - 26.07.2020 - WW</strong>
</div>
<div>Adding B&G Question plus 11 point letters update</div>
<div>________________________________</div><strong>Published Changes - 20.07.2020 - MS</strong>
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<div>Adding GA tracking per page</div>
<div>________________________________</div><strong>Published Changes - 22/06/2020 - WW</strong>
</div>
<div>Add Doddle Flag - ADDR_USAGE</div>
<div>________________________________</div><strong>Published Changes - 18/05/2020 - WW</strong>
</div>
<div>Theme changed</div>
<div>________________________________</div><strong>Published Changes - 23/03/2020 - SS</strong>
</div>
<div>Textual changes</div>
<div>________________________________</div>
</div>
<div><strong>Published Changes - 24/04/2019 - MS</strong></div>
<div>removed pg 13 + logics</div>
<div>________________________________</div><strong>Published Changes - 23/04/2019 - KG</strong>
</div>
<div>________________________________</div>
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<div><strong>Unpublished Changes - 23/04/2019 - KG</strong></div>
<div>Answer option text updated for the following question 'stmt_deliveryexp'</div>
<div>________________________________</div>
</div>
<div><strong>Unpublished Changes - 23/04/2019 - MS</strong></div>
<div>Thank you (pg 13) added</div>
<div>________________________________</div>
</span></div>
<!-- END Q00C9BE9F_text -->
<!-- BEGIN Q000EC0C9_text -->
<div id="Q000EC0C9_text" class="object"><span class="normal" tabindex="0">
<div>
<div style="text-align:right"><span style="color:#dc1928"><strong>*</strong></span> <span style="font-size:12px">Required</span></div>
</div>
</span></div>
<!-- END Q000EC0C9_text -->
<!-- BEGIN Q000000E0_table -->
<div id="Q000000E0_table" class="table-object object mcx-is-required-question">
<div class="tableDescription" style="width: 100%;">
<div>
<div tabindex="0">
<div>Based on this most recent delivery experience, how likely are you to recommend Australia Post to your family and friends? <span style="color:#dc1928">*</span></div>
</div>
</div>
</div>
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<thead>
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<td id="Q000000E0_scale_header" colspan="11">
<table width="100%" role="presentation">
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<td style="width: 9%" class="ScaleHeaderLeft" aria-hidden="true" id="Q000000E0_first"><span class="bonfire-header-text">Not at all likely</span></td>
<td style="width: 9%" class="ScaleHeaderCenter" aria-hidden="true"><span class="bonfire-header-text"><br></span></td>
<td style="width: 9%" class="ScaleHeaderCenter" aria-hidden="true"><span class="bonfire-header-text"><br></span></td>
<td style="width: 9%" class="ScaleHeaderCenter" aria-hidden="true"><span class="bonfire-header-text"><br></span></td>
<td style="width: 9%" class="ScaleHeaderCenter" aria-hidden="true"><span class="bonfire-header-text"><br></span></td>
<td style="width: 9%" class="ScaleHeaderCenter" aria-hidden="true"><span class="bonfire-header-text"><br></span></td>
<td style="width: 9%" class="ScaleHeaderCenter" aria-hidden="true"><span class="bonfire-header-text"><br></span></td>
<td style="width: 9%" class="ScaleHeaderCenter" aria-hidden="true"><span class="bonfire-header-text"><br></span></td>
<td style="width: 9%" class="ScaleHeaderCenter" aria-hidden="true"><span class="bonfire-header-text"><br></span></td>
<td style="width: 9%" class="ScaleHeaderCenter" aria-hidden="true"><span class="bonfire-header-text"><br></span></td>
<td style="width: 9%" class="ScaleHeaderRight" aria-hidden="true" id="Q000000E0_last"><span class="bonfire-header-text">Extremely likely</span></td>
</tr>
</tbody>
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</td>
</tr>
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<tbody>
<tr class="scale">
<th id="Q000000E0_A1" scope="col" style="width: 9%" class="Scale1Cell"><span class="scaleText" id="Q000000E1_Q000000E2_A0_header">0</span></th>
<th id="Q000000E0_A2" scope="col" style="width: 9%" class="Scale1Cell"><span class="scaleText" id="Q000000E1_Q000000E2_A1_header">1</span></th>
<th id="Q000000E0_A3" scope="col" style="width: 9%" class="Scale1Cell"><span class="scaleText" id="Q000000E1_Q000000E2_A2_header">2</span></th>
<th id="Q000000E0_A4" scope="col" style="width: 9%" class="Scale1Cell"><span class="scaleText" id="Q000000E1_Q000000E2_A3_header">3</span></th>
<th id="Q000000E0_A5" scope="col" style="width: 9%" class="Scale1Cell"><span class="scaleText" id="Q000000E1_Q000000E2_A4_header">4</span></th>
<th id="Q000000E0_A6" scope="col" style="width: 9%" class="Scale1Cell"><span class="scaleText" id="Q000000E1_Q000000E2_A5_header">5</span></th>
<th id="Q000000E0_A7" scope="col" style="width: 9%" class="Scale1Cell"><span class="scaleText" id="Q000000E1_Q000000E2_A6_header">6</span></th>
<th id="Q000000E0_A8" scope="col" style="width: 9%" class="Scale1Cell"><span class="scaleText" id="Q000000E1_Q000000E2_A7_header">7</span></th>
<th id="Q000000E0_A9" scope="col" style="width: 9%" class="Scale1Cell"><span class="scaleText" id="Q000000E1_Q000000E2_A8_header">8</span></th>
<th id="Q000000E0_A10" scope="col" style="width: 9%" class="Scale1Cell"><span class="scaleText" id="Q000000E1_Q000000E2_A9_header">9</span></th>
<th id="Q000000E0_A11" scope="col" style="width: 9%" class="Scale1Cell"><span class="scaleText" id="Q000000E1_Q000000E2_A10_header">10</span></th>
</tr>
<tr id="RecoRating_row">
<td headers="Q000000E0_Q1 Q000000E0_A1" class="Scale1Cell control-cell">
<div class="iradio_minimal-blue" style="position: relative;"><input type="radio" name="Q000000E1.Q000000E2" value="0" id="Q000000E1_Q000000E2_A0"
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aria-labelledby="Q000000E0_Q1 Q000000E0_A1 Q000000E0_first" tabindex="0" title="0"><ins class="iCheck-helper"
style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"></ins></div>
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<div class="iradio_minimal-blue" style="position: relative;"><input type="radio" name="Q000000E1.Q000000E2" value="1" id="Q000000E1_Q000000E2_A1"
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<div class="iradio_minimal-blue" style="position: relative;"><input type="radio" name="Q000000E1.Q000000E2" value="2" id="Q000000E1_Q000000E2_A2"
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<input type="hidden" name="Q000000E1.Q000000E2.rq" value="Recommendation">
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<!-- Q00B7272D.Q00B7272E BEGIN -->
<!-- Question for Q00B7272D.Q00B7272E -->
<div id="CARDED_EXTEVENT_question" data-handle="Q00B7272D.Q00B7272E" data-auto-answer="0" data-question-tag="CARDED_EXTEVENT" class="question-object object alleg-hidden ">
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<div class="questionText">
<div>
<div>
<div>CARDED_EXTEVENT = Event generated for an unsuccessful delivery</div>
</div>
</div>
</div>
</label>
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<!-- Q00D3F887.Q00D3F888 BEGIN -->
<!-- Question for Q00D3F887.Q00D3F888 -->
<div id="CARDED_EXT_EVENT_question" data-handle="Q00D3F887.Q00D3F888" data-auto-answer="0" data-question-tag="CARDED_EXT_EVENT" class="question-object object alleg-hidden " role="group" aria-labelledby="CARDED_EXT_EVENT_questionText">
<div class="questionText" id="CARDED_EXT_EVENT_questionText">
<div>CARDED_EXT_EVENT (Categorical)</div>
</div>
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<table style="width: 90%;" cellspacing="0" class="question" role="presentation">
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<table width="100%" cellspacing="0" role="presentation">
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<tr class="alt">
<td data-columnid="3" style="height: 28px; width: 26px;" class="ControlCell">
<div class="iradio_minimal-blue" style="position: relative;"><input type="radio" name="Q00D3F887.Q00D3F888" value="0" id="Q00D3F887_Q00D3F888_A1" title="0"
style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"><ins class="iCheck-helper"
style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"></ins></div>
</td>
<td data-columnid="4" data-column-type="answer" data-display-sequence="0"><label for="Q00D3F887_Q00D3F888_A1"><span class="answerText">AFD-ER4</span></label></td>
</tr>
<tr>
<td data-columnid="3" style="height: 28px; width: 26px;" class="ControlCell">
<div class="iradio_minimal-blue" style="position: relative;"><input type="radio" name="Q00D3F887.Q00D3F888" value="1" id="Q00D3F887_Q00D3F888_A2" title="1"
style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"><ins class="iCheck-helper"
style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"></ins></div>
</td>
<td data-columnid="4" data-column-type="answer" data-display-sequence="1"><label for="Q00D3F887_Q00D3F888_A2"><span class="answerText">AFP-ER4</span></label></td>
</tr>
<tr class="alt">
<td data-columnid="3" style="height: 28px; width: 26px;" class="ControlCell">
<div class="iradio_minimal-blue" style="position: relative;"><input type="radio" name="Q00D3F887.Q00D3F888" value="2" id="Q00D3F887_Q00D3F888_A3" title="2"
style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"><ins class="iCheck-helper"
style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"></ins></div>
</td>
<td data-columnid="4" data-column-type="answer" data-display-sequence="2"><label for="Q00D3F887_Q00D3F888_A3"><span class="answerText">DD-ER10</span></label></td>
</tr>
<tr>
<td data-columnid="3" style="height: 28px; width: 26px;" class="ControlCell">
<div class="iradio_minimal-blue" style="position: relative;"><input type="radio" name="Q00D3F887.Q00D3F888" value="3" id="Q00D3F887_Q00D3F888_A4" title="3"
style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"><ins class="iCheck-helper"
style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"></ins></div>
</td>
<td data-columnid="4" data-column-type="answer" data-display-sequence="3"><label for="Q00D3F887_Q00D3F888_A4"><span class="answerText">DD-ER11</span></label></td>
</tr>
<tr class="alt">
<td data-columnid="3" style="height: 28px; width: 26px;" class="ControlCell">
<div class="iradio_minimal-blue" style="position: relative;"><input type="radio" name="Q00D3F887.Q00D3F888" value="4" id="Q00D3F887_Q00D3F888_A5" title="4"
style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"><ins class="iCheck-helper"
style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"></ins></div>
</td>
<td data-columnid="4" data-column-type="answer" data-display-sequence="4"><label for="Q00D3F887_Q00D3F888_A5"><span class="answerText">DD-ER2</span></label></td>
</tr>
<tr>
<td data-columnid="3" style="height: 28px; width: 26px;" class="ControlCell">
<div class="iradio_minimal-blue" style="position: relative;"><input type="radio" name="Q00D3F887.Q00D3F888" value="5" id="Q00D3F887_Q00D3F888_A6" title="5"
style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"><ins class="iCheck-helper"
style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"></ins></div>
</td>
<td data-columnid="4" data-column-type="answer" data-display-sequence="5"><label for="Q00D3F887_Q00D3F888_A6"><span class="answerText">DD-ER24</span></label></td>
</tr>
<tr class="alt">
<td data-columnid="3" style="height: 28px; width: 26px;" class="ControlCell">
<div class="iradio_minimal-blue" style="position: relative;"><input type="radio" name="Q00D3F887.Q00D3F888" value="6" id="Q00D3F887_Q00D3F888_A7" title="6"
style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"><ins class="iCheck-helper"
style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"></ins></div>
</td>
<td data-columnid="4" data-column-type="answer" data-display-sequence="6"><label for="Q00D3F887_Q00D3F888_A7"><span class="answerText">DD-ER25</span></label></td>
</tr>
<tr>
<td data-columnid="3" style="height: 28px; width: 26px;" class="ControlCell">
<div class="iradio_minimal-blue" style="position: relative;"><input type="radio" name="Q00D3F887.Q00D3F888" value="7" id="Q00D3F887_Q00D3F888_A8" title="7"
style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"><ins class="iCheck-helper"
style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"></ins></div>
</td>
<td data-columnid="4" data-column-type="answer" data-display-sequence="7"><label for="Q00D3F887_Q00D3F888_A8"><span class="answerText">DD-ER3</span></label></td>
</tr>
<tr class="alt">
<td data-columnid="3" style="height: 28px; width: 26px;" class="ControlCell">
<div class="iradio_minimal-blue" style="position: relative;"><input type="radio" name="Q00D3F887.Q00D3F888" value="8" id="Q00D3F887_Q00D3F888_A9" title="8"
style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"><ins class="iCheck-helper"
style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"></ins></div>
</td>
<td data-columnid="4" data-column-type="answer" data-display-sequence="8"><label for="Q00D3F887_Q00D3F888_A9"><span class="answerText">DD-ER5</span></label></td>
</tr>
<tr>
<td data-columnid="3" style="height: 28px; width: 26px;" class="ControlCell">
<div class="iradio_minimal-blue" style="position: relative;"><input type="radio" name="Q00D3F887.Q00D3F888" value="9" id="Q00D3F887_Q00D3F888_A10" title="9"
style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"><ins class="iCheck-helper"
style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"></ins></div>
</td>
<td data-columnid="4" data-column-type="answer" data-display-sequence="9"><label for="Q00D3F887_Q00D3F888_A10"><span class="answerText">DD-ER6</span></label></td>
</tr>
<tr class="alt">
<td data-columnid="3" style="height: 28px; width: 26px;" class="ControlCell">
<div class="iradio_minimal-blue" style="position: relative;"><input type="radio" name="Q00D3F887.Q00D3F888" value="10" id="Q00D3F887_Q00D3F888_A11" title="10"
style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"><ins class="iCheck-helper"
style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"></ins></div>
</td>
<td data-columnid="4" data-column-type="answer" data-display-sequence="10"><label for="Q00D3F887_Q00D3F888_A11"><span class="answerText">DD-ER7</span></label></td>
</tr>
<tr>
<td data-columnid="3" style="height: 28px; width: 26px;" class="ControlCell">
<div class="iradio_minimal-blue" style="position: relative;"><input type="radio" name="Q00D3F887.Q00D3F888" value="11" id="Q00D3F887_Q00D3F888_A12" title="11"
style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"><ins class="iCheck-helper"
style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"></ins></div>
</td>
<td data-columnid="4" data-column-type="answer" data-display-sequence="11"><label for="Q00D3F887_Q00D3F888_A12"><span class="answerText">DD-ER8</span></label></td>
</tr>
<tr class="alt">
<td data-columnid="3" style="height: 28px; width: 26px;" class="ControlCell">
<div class="iradio_minimal-blue" style="position: relative;"><input type="radio" name="Q00D3F887.Q00D3F888" value="12" id="Q00D3F887_Q00D3F888_A13" title="12"
style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"><ins class="iCheck-helper"
style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"></ins></div>
</td>
<td data-columnid="4" data-column-type="answer" data-display-sequence="12"><label for="Q00D3F887_Q00D3F888_A13"><span class="answerText">DD-ER9</span></label></td>
</tr>
<tr>
<td data-columnid="3" style="height: 28px; width: 26px;" class="ControlCell">
<div class="iradio_minimal-blue" style="position: relative;"><input type="radio" name="Q00D3F887.Q00D3F888" value="13" id="Q00D3F887_Q00D3F888_A14" title="13"
style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"><ins class="iCheck-helper"
style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"></ins></div>
</td>
<td data-columnid="4" data-column-type="answer" data-display-sequence="13"><label for="Q00D3F887_Q00D3F888_A14"><span class="answerText">Not Carded</span></label></td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
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<div id="DEVICESRC_question" data-handle="Q00C0EBF1.Q00C0EBF2" data-auto-answer="0" data-question-tag="DEVICESRC" class="question-object object alleg-hidden ">
<label for="DEVICESRC">
<div class="questionText">
<div>
<div>
<div>
<div>DEVICESRC – Scanning Device Type</div>
</div>
</div>
</div>
</div>
</label>
<input type="text" name="Q00C0EBF1.Q00C0EBF2" style="width: 50%;" value="MOBILESTAR" maxlength="255" id="DEVICESRC">
</div> <!-- Q00C0EBF1.Q00C0EBF2 -->
<!-- Q00C0EBF1.Q00C0EBF2 END -->
<!-- Q00D3F896.Q00D3F897 BEGIN -->
<!-- Question for Q00D3F896.Q00D3F897 -->
<div id="DEVICE_SRC_question" data-handle="Q00D3F896.Q00D3F897" data-auto-answer="0" data-question-tag="DEVICE_SRC" class="question-object object alleg-hidden " role="group" aria-labelledby="DEVICE_SRC_questionText">
<div class="questionText" id="DEVICE_SRC_questionText">
<div>DEVICE_SRC</div>
</div>
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<table style="width: 90%;" cellspacing="0" class="question" role="presentation">
<tbody>
<tr>
<td>
<table width="100%" cellspacing="0" role="presentation">
<tbody>
<tr class="alt">
<td data-columnid="3" style="height: 28px; width: 26px;" class="ControlCell">
<div class="iradio_minimal-blue" style="position: relative;"><input type="radio" name="Q00D3F896.Q00D3F897" value="0" id="Q00D3F896_Q00D3F897_A1" title="0"
style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"><ins class="iCheck-helper"
style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"></ins></div>
</td>
<td data-columnid="4" data-column-type="answer" data-display-sequence="0"><label for="Q00D3F896_Q00D3F897_A1"><span class="answerText">DDE TEAM</span></label></td>
</tr>
<tr>
<td data-columnid="3" style="height: 28px; width: 26px;" class="ControlCell">
<div class="iradio_minimal-blue" style="position: relative;"><input type="radio" name="Q00D3F896.Q00D3F897" value="1" id="Q00D3F896_Q00D3F897_A2" title="1"
style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"><ins class="iCheck-helper"
style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"></ins></div>
</td>
<td data-columnid="4" data-column-type="answer" data-display-sequence="1"><label for="Q00D3F896_Q00D3F897_A2"><span class="answerText">DESPATCH MASTER</span></label></td>
</tr>
<tr class="alt">
<td data-columnid="3" style="height: 28px; width: 26px;" class="ControlCell">
<div class="iradio_minimal-blue" style="position: relative;"><input type="radio" name="Q00D3F896.Q00D3F897" value="2" id="Q00D3F896_Q00D3F897_A3" title="2"
style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"><ins class="iCheck-helper"
style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"></ins></div>
</td>
<td data-columnid="4" data-column-type="answer" data-display-sequence="2"><label for="Q00D3F896_Q00D3F897_A3"><span class="answerText">KG</span></label></td>
</tr>
<tr>
<td data-columnid="3" style="height: 28px; width: 26px;" class="ControlCell">
<div class="iradio_minimal-blue" style="position: relative;"><input type="radio" name="Q00D3F896.Q00D3F897" value="3" id="Q00D3F896_Q00D3F897_A4" title="3"
style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"><ins class="iCheck-helper"
style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"></ins></div>
</td>
<td data-columnid="4" data-column-type="answer" data-display-sequence="3"><label for="Q00D3F896_Q00D3F897_A4"><span class="answerText">MDE</span></label></td>
</tr>
<tr class="alt">
<td data-columnid="3" style="height: 28px; width: 26px;" class="ControlCell">
<div class="iradio_minimal-blue" style="position: relative;"><input type="radio" name="Q00D3F896.Q00D3F897" value="4" id="Q00D3F896_Q00D3F897_A5" title="4"
style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"><ins class="iCheck-helper"
style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"></ins></div>
</td>
<td data-columnid="4" data-column-type="answer" data-display-sequence="4"><label for="Q00D3F896_Q00D3F897_A5"><span class="answerText">MOBILESTAR</span></label></td>
</tr>
<tr>
<td data-columnid="3" style="height: 28px; width: 26px;" class="ControlCell">
<div class="iradio_minimal-blue" style="position: relative;"><input type="radio" name="Q00D3F896.Q00D3F897" value="5" id="Q00D3F896_Q00D3F897_A6" title="5"
style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"><ins class="iCheck-helper"
style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"></ins></div>
</td>
<td data-columnid="4" data-column-type="answer" data-display-sequence="5"><label for="Q00D3F896_Q00D3F897_A6"><span class="answerText">PARCEL LOCKER SYSTEM</span></label></td>
</tr>
<tr class="alt">
<td data-columnid="3" style="height: 28px; width: 26px;" class="ControlCell">
<div class="iradio_minimal-blue" style="position: relative;"><input type="radio" name="Q00D3F896.Q00D3F897" value="6" id="Q00D3F896_Q00D3F897_A7" title="6"
style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"><ins class="iCheck-helper"
style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"></ins></div>
</td>
<td data-columnid="4" data-column-type="answer" data-display-sequence="6"><label for="Q00D3F896_Q00D3F897_A7"><span class="answerText">RETAIL - POS</span></label></td>
</tr>
<tr>
<td data-columnid="3" style="height: 28px; width: 26px;" class="ControlCell">
<div class="iradio_minimal-blue" style="position: relative;"><input type="radio" name="Q00D3F896.Q00D3F897" value="7" id="Q00D3F896_Q00D3F897_A8" title="7"
style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"><ins class="iCheck-helper"
style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"></ins></div>
</td>
<td data-columnid="4" data-column-type="answer" data-display-sequence="7"><label for="Q00D3F896_Q00D3F897_A8"><span class="answerText">Doddle</span></label></td>
</tr>
<tr class="alt">
<td data-columnid="3" style="height: 28px; width: 26px;" class="ControlCell">
<div class="iradio_minimal-blue" style="position: relative;"><input type="radio" name="Q00D3F896.Q00D3F897" value="8" id="Q00D3F896_Q00D3F897_A9" title="8"
style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"><ins class="iCheck-helper"
style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"></ins></div>
</td>
<td data-columnid="4" data-column-type="answer" data-display-sequence="8"><label for="Q00D3F896_Q00D3F897_A9"><span class="answerText">GEN7F_Handscanner</span></label></td>
</tr>
<tr>
<td data-columnid="3" style="height: 28px; width: 26px;" class="ControlCell">
<div class="iradio_minimal-blue" style="position: relative;"><input type="radio" name="Q00D3F896.Q00D3F897" value="9" id="Q00D3F896_Q00D3F897_A10" title="9"
style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"><ins class="iCheck-helper"
style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"></ins></div>
</td>
<td data-columnid="4" data-column-type="answer" data-display-sequence="9"><label for="Q00D3F896_Q00D3F897_A10"><span class="answerText">EEMID</span></label></td>
</tr>
<tr class="alt">
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<div class="iradio_minimal-blue" style="position: relative;"><input type="radio" name="Q00D3F896.Q00D3F897" value="10" id="Q00D3F896_Q00D3F897_A11" title="10"
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</form>Text Content
AP Receiver survey progress 10 percent * * * * * * * * * * 10 % Complete Published Changes - 28.10.2024 - WW AP Receiver Survey - Survey Updates -- JS RND Question added so that 10% of recipients receive the short version, NPS, verbatim and driver question Question updates as per brief Phase 1 - AP Receiver Questionnaire 14.10 V1 supplied by EB Unpublished Changes - 16.10.2024 - WW AP Receiver Survey - Survey Updates -- JS RND Question added so that 10% of recipients receive the short version, NPS, verbatim and driver question Question updates as per brief Phase 1 - AP Receiver Questionaire 14.10 V1 supplied by EB Unpublished Changes - 03.06.2024 - EB Updated survey name from Parcel Experience Survey to AP Receiver Published Changes - 18.03.2024 - EB.WW Updated logic to add digital notification to CWAH question Published Changes - 19.02.2024 - WW Added NPS reporting question Published Changes - 17.01.2024 - EB.WW Created New hidden question - Appending to pipe in Digital carding value DIGITAL_CARDED_TYPE Published Changes - 03.10.2023 - WW Updated wording and added new answer option for Collection card question requested by LB ________________________________ Published Changes - 06.12.2022 - WW Hide SMS and Letters Questions, requested by EB ________________________________ Unpublished Changes - 05.12.2022 - WW Hide SMS and Letters Questions, requested by EB ________________________________ Published Changes - 08.11.2022 - WW Updated TY page wording requested by HK ________________________________ Published Changes - 01.07.2021 - WW Updated aspect question wording ________________________________ Published Changes - 19.04.2021 - AS add REGION - Consumer_Metro vs Regional question ________________________________ Published Changes - 25.11.2020 - WW Adding SMS template questions ________________________________ Published Changes - 23.11.2020 - WW Adding SMS notification questions ________________________________ Published Changes - 26.07.2020 - WW Adding B&G Question plus 11 point letters update ________________________________ Published Changes - 20.07.2020 - MS Adding GA tracking per page ________________________________ Published Changes - 22/06/2020 - WW Add Doddle Flag - ADDR_USAGE ________________________________ Published Changes - 18/05/2020 - WW Theme changed ________________________________ Published Changes - 23/03/2020 - SS Textual changes ________________________________ Published Changes - 24/04/2019 - MS removed pg 13 + logics ________________________________ Published Changes - 23/04/2019 - KG ________________________________ Unpublished Changes - 23/04/2019 - KG Answer option text updated for the following question 'stmt_deliveryexp' ________________________________ Unpublished Changes - 23/04/2019 - MS Thank you (pg 13) added ________________________________ * Required Based on this most recent delivery experience, how likely are you to recommend Australia Post to your family and friends? * Not at all likely Extremely likely 0 1 2 3 4 5 6 7 8 9 10 CARDED_EXTEVENT = Event generated for an unsuccessful delivery CARDED_EXT_EVENT (Categorical) AFD-ER4 AFP-ER4 DD-ER10 DD-ER11 DD-ER2 DD-ER24 DD-ER25 DD-ER3 DD-ER5 DD-ER6 DD-ER7 DD-ER8 DD-ER9 Not Carded DEVICESRC – Scanning Device Type DEVICE_SRC DDE TEAM DESPATCH MASTER KG MDE MOBILESTAR PARCEL LOCKER SYSTEM RETAIL - POS Doddle GEN7F_Handscanner EEMID DirectDataEntry GEN4F_Handscanner eParcel StarTrack Blackbay MDE Blank To help us protect your personal information please do not include your name, address or other personally identifiable information in the comment box above. What are your most important reasons for giving this score? To help us protect your personal information please do not include your name, address or other personally identifiable information in the comment box below. Thank you for agreeing to provide your feedback. At Australia Post we are committed to further improving your delivery experience. Your feedback is vital in helping us to do this. Please click ‘Next’ to start the survey n_URL n_Language n_Browser n_OS n_referrer n_Resolution n_Mobile RND 1-10 Please select1 2 3 4 5 6 7 8 9 10 n_Cookies n_IpAddress < Back Next > Save