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NEWS


Home » CUNA Strategic Services selects Eltropy as the ‘best text messaging
solution’ for credit unions
Press


CUNA STRATEGIC SERVICES SELECTS ELTROPY AS THE ‘BEST TEXT MESSAGING SOLUTION’
FOR CREDIT UNIONS

June 18, 2019


FOR IMMEDIATE RELEASE

Contacts:
Lauren Williams - CUNA Communications; (202) 626-7642; lwilliams@cuna.coop
Tracy Travis - CUNA Marketing; (608) 231-4219; ttravis@cuna.coop



MADISON, Wis., WASHINGTON (June 18, 2019) - Eltropy, a messaging-based platform
that enables credit unions to communicate with members via text, has been
selected as the newest CUNA Strategic Services (CSS) alliance provider. This
collaboration will empower credit union teams to leverage text messaging in a
secure and TCPA-compliant way to boost member engagement and enhance the member
experience.  

“The CSS team surveyed the marketplace for potential providers to fill a need in
the credit union digital communications space,” said Eric Gelly, president, CUNA
Strategic Services. “We chose Eltropy because of their streamlined member
communication platform, ability to adapt to the marketplace and overall superior
messaging-based solution.”

Text messaging has transformed the way people communicate and is now permeating
the business world. Nine out of 10 consumers prefer texts when communicating
with businesses.

As the industry-leading text messaging solution, Eltropy was selected as a
strategic alliance by CSS to deliver credit unions a “single solution” to meet
all their text messaging needs, for every member-facing business area. Eltropy
provides three key values:

 * Compliance and security: text messaging compliant with FCC/TCPA regulations
   and secure information sharing
 * IT integrations: out-of-the-box integrations with core systems like Symitar,
   Corelation, CRMs like Salesforce and other IT systems
 * Intelligence and analytics: built in ROI, member engagement reports and
   insights to drive business decisions  

“Being chosen as the preferred text messaging alliance by CSS marks a major
milestone in Eltropy’s quest to serve credit unions and their members,” said
Ashish Garg, CEO, Eltropy. “We are big believers in the intimate connections
that credit unions make with their members, and we are committed to helping them
leverage text messaging to deepen those connections.”

Working with Eltropy, Baxter Credit Union (BCU) has achieved an ROI of 600%,
with a payback period of less than two months and 11 times improvement in member
engagement. Eltropy-powered text messages have had a 37% click-through rate,
compared with 3% over emails on average.

“Eltropy allows BCU’s content to be more accessible to prospective members,
along with tracking engagement, creating lead generation and increasing credit
union membership,” said Nicole Hatcher, Business Development Operations at BCU.

Learn more about Eltropy.

###

About CUNA Strategic Services:

CUNA Strategic Services Inc., owned jointly by Credit Union National Association
(CUNA) and the state leagues, saved credit unions more than $20 million in 2016
through its alliance program. CUNA Strategic Services, with our alliance
providers, offers products and services that contribute to credit unions’ bottom
lines, add to their peace of mind and enhance their relationships. For more
information about CUNA Strategic Services, visit cunastrategicservices.com.

About CUNA:

Credit Union National Association (CUNA) is the only national association that
advocates on behalf of all of America’s credit unions, which are owned by 115
million consumer members. CUNA, along with its network of affiliated state
credit union leagues, delivers unwavering advocacy, continuous professional
growth and operational confidence to protect the best interests of all credit
unions. For more information about CUNA, visit cuna.org. To find your nearest
credit union, visit YourMoneyFurther.com.

About Eltropy:

Eltropy enables Credit Unions to communicate with members over Text Messaging in
a secure and TCPA-compliant way. Using Eltropy’s platform, Lending, Collections,
Sales, Marketing, Service, Risk Management, Internal Communications and other
teams at Credit Unions leverage Text Messaging to boost member engagement and
enhance the member experience. Eltropy also integrates with IT systems, such as
Symitar and Corelation, and uses Analytics to provide member engagement
insights. For more information about Eltropy, please visit eltropy.com.

About BCU:

BCU is a purpose-driven organization that empowers people to discover financial
freedom. At $3.2 Billion in assets, it’s also the fastest growing credit union
in the last 35 years. Both not-for-profit and member-owned, the Credit Union’s
mission is driven by the commitment to provide extraordinary service for over
250,000 members across the US and Puerto Rico. BCU members enjoy access to
financial services and education that inspire confidence through the brand
promise “Here Today For Your Tomorrow”. Lifetime membership is offered to
employees and families of great company partners across the country, and those
living or working in Chicago-area communities.

Learn more at BCU.org.









SPRING 2022

Credit Union Magazine’s Spring 2022 edition profiles four Credit Union Heroes
and examines CUNA's advocacy priorities, the advocacy army, and financial
well-being for all.
Digital Edition •  Subscribe

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