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Case Studies


GLOBAL DEVELOPMENT BANK LAUNCHES STRATEGIC ITAM SERVICE WITH ANGLEPOINT

(February 2023)




COMPANY PROFILE

 * Industry: Financial Services
 * Size: 19k users
 * Revenue: $15B
 * Region: Worldwide
 * Market: Mid-Market

Analysis:
3-year

Executive roadmap created

 



EXECUTIVE SUMMARY

This Anglepoint client is a development banking group made up of five
organizations providing loans to developing countries. Their influence and
ability to collaborate effectively across the five organizations has powered the
value they have provided globally to help in these developing countries.  They
wanted to bring those same capabilities into cross-functional teams to
strengthen and mature their ITAM service within their organization and fortify
their financial stability and reputation.

The structure of the group presented a number of challenges that prevented them
from delivering quality services to their customers and stakeholders.  They
needed a structured ITAM program and ongoing support to deliver this governance
across their complex organization efficiently and effectively and they
recognized this level of experience did not exist within the internal team. They
engaged with Anglepoint’s team, recognizing that their skill sets coupled with
the ITAM Program Transformation Service they had developed was the right
solution.  

The Challenge


SILOED, DECENTRALIZED SYSTEM LEADING TO INACCURATE DATA

The five organizations in this group employ a team of 19K+ globally on every
continent.  ITAM data was decentralized and siloed with no established process
to combine the data from these multiple and global data sources into one
single-pane view to provide visibility of the organizations entire IT estate.
The data they had was incomplete and inaccurate. The incumbent tools were not
integrated or aligned to facilitate the effective management of their software
and cloud assets.

This lack of accurate centralized ITAM data was creating issues that were
leading to inefficiencies – tasks such as license re-harvesting were manual and
laborious. In this organization’s case this led to the inability to manage
software licenses and usage, increased risks of non-compliance and audit
failure, increasing IT spend from purchasing unnecessary licenses and paying
penalties for license violations. 

The organization needed a strategy in place to draw up and plan a road map for
SAM and define the roles and responsibilities.  With no first-hand experience on
the team in designing such a program, with the efficiency and efficacy required,
they needed expert support. To deliver a robust SAM service, the program needed
to engage and involve all stakeholders across the five organizations in the
process to leverage the influence and collaboration that has been paramount in
providing the invaluable services they offer to growing countries.



The Solution


A COMPREHENSIVE ITAM PROGRAM TRANSFORMATION

Having explored Anglepoint’s ITAM Program Transformation service, it was clear
to this client that the methodology outlined was the exact fit for them as it
was completely aligned to their way of working. Through a four step process –
assessment, design, implementation, and review; Anglepoint’s service defined a
clear road map and roll out for the new SAM service. This would be accelerated
by the organizations influence and the ability to collaborate – already a strong
company value.

Anglepoint engaged in a workshop and set the narrative with some critical areas
of interest. The agenda addressed each of the key challenges and the desired
outcomes.  Data coverage analysis would be undertaken to arm the SAM team with
actionable intelligence, this would then drive the visibility into critical
spend from Publisher Prioritization helping shift tactical mindset to strategic
alignment. Tooling alignment and a process framework would be outlined to
integrate and automate with business outcomes. Finally, communication and
awareness of the SAM team’s capabilities and strategic collaboration would drive
the successful implementation of the SAM service.

A detailed three year calendar rollout of achievable steps towards program
maturity was defined with the ongoing support and expertise from Anglepoint’s
team.

You can see our guide to carrying out your own ITAM program transformation in
this ebook.

RESULTS


IMPLEMENTING A THREE-YEAR EXECUTIVE ROADMAP

This organization is now enthusiastically following the four stages of the ITAM
Program Transformation – assessment, design, implementation, and review to move
towards SAM program maturity.

Additionally, they are looking to adapt core processes for increased agility to
expand their current SAM service capabilities to include SaaS management.

They are utilizing a 3-year executive roadmap to continuously drive
organizational value and position themselves as trusted advisors to the
business.

The lack of accurate, centralized ITAM data was creating issues that were
leading to inefficiencies – tasks such as license re-harvesting were manual and
laborious.

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“Fantastic Service. Probably one of the best vendors I have ever worked with in
my career.”
– Software Asset Manager in the Banking and Finance Industry


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