practicalcsm.com Open in urlscan Pro
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Form analysis
3 forms found in the DOM

Name: loginform — POST https://practicalcsm.com/wp-login.php

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  <p><input type="password" class="input-text" name="pwd" id="password-top-62737855bef95" value="" placeholder="Password"></p>
  <p class="fusion-remember-checkbox"><label for="fusion-menu-login-box-rememberme-top-62737855bef95"><input name="rememberme" type="checkbox" id="fusion-menu-login-box-rememberme" value="forever"> Remember Me</label></p><input type="hidden"
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</form>

GET https://practicalcsm.com/

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            <div class="email-cover field-cover has-input"><span class="sub-label-true"><span class="main-label"><span>Email (required)</span></span><span class="sub-label"><span>a valid email</span></span></span>
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 * Home
 * About
 * For Individuals
   * Customer Success Certification Training
   * Getting a Job in Customer Success Course
   * Customer Success Basics Course
 * For Organizations
   * Practical CSM Academy
     * Book a Demo
     * Team Reporting Tool
     * Certification Information
     * Cerification Syllabus
     * Certified CSM Professional Oversight Committee
     * Practical CSM Academy FAQs
   * 45 Minute Strategy Checkup
 * Resources
   * The Practical CSM Framework Manager’s Overview PDF
   * Selecting the Training Strategy PDF
   * Training Survey 2020/2021 PDF
   * 7 Worst Mistakes When looking for a CS Job PDF
   * Customer Success Leadership Survey 2022
   * Podcasts
   * Rants & Musings with Rick Adams
   * Articles
   * Videos
   * Sign up to our Newsletter
   * Submit Your Event
 * Contact
 * Store



Customer Success Online Training FOR ORGANIZATIONS Get Access To Our Customer
Success Certification Training FOR INDIVIDUALS Get a Job in Customer Success
Course Find Out More Our interactive, multimedia online self-study course
contains EVERYTHING you need to become successful at finding the right Customer
Success Management role for you! GET YOUR CAREER ON TRACK WITH THE BEST
CUSTOMER SUCCESS CERTIFICATION 50% paid through scholarship Learn More!


HomepageRick Adams2022-02-28T11:28:55+00:00


WHAT ARE YOU LOOKING FOR?


HOW TO GET A JOB IN CS




TRANSITION TO CUSTOMER SUCCESS COURSE




A one day, online self-study program aimed, aimed at people who are looking to
attain their first CSM role.


Kickstart Your Career


HOW TO BECOME CERTIFIED CSM




CUSTOMER SUCCESS CERTIFICATION – CCSMP




Get your career on track with the best Customer Success Certification


Get Certified


HOW TO TRAIN YOUR CS TEAM




PRACTICAL CSM ACADEMY FOR TEAMS



30 Minute Strategy Checkup with Trial Access to the Practical CSM Academy


Speak to a Specialist


PRACTICAL CUSTOMER SUCCESS STORE





 * RESOURCES (5)


 * FOR ORGANIZATIONS (3)


 * FOR INDIVIDUALS (3)


WHAT OUR STUDENTS SAY…

> “The Academy is a very well organized learning platform, and the content is
> both easy to understand and enjoyable to use.”

Tamara Garcia Ramos, Customer Success Manager, Bdeo

> “This is a well thought out portal containing detailed training content – I
> would definitely recommend it for all CS teams.”

Karan Chaudhary, Engagement Director, Aodigy

> “The platform is very easy to navigate, and the style and format of the video
> lessons is highly engaging.”

Gereint Collier, Head of Client Success, ITGL

> “I would highly recommend the Practical CSM Academy to anyone who is looking
> for training and certification on Customer Success best practices.”

Jayson Garcia, Customer Success Manager, OSIsoft

> “I’ve just completed my ‘Specialist’ certification on the Practical CSM
> Academy. Thank you for creating such a practical and useful platform for CS
> professionals.”

Ankit Aggarwal, Customer Success Manager, LeadSquared

> “First impressions… I gotta say – WOW it’s fantastic – love the production!
> Can’t wait to wrap myself up in the content!”

Brenda Tinius, Cloud Migration Proj Manager, AWS

> “I have recently completed Level Two of the CCSMP program and I am really
> enjoying it – your way of teaching is excellent!”

Swati Choudhary, Customer Specialist, Edureka


Customer Success Training, Certification & CPD Testimonial from Talkwalker

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Case Study & Testimonial from Intellishift Trailer

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INTRODUCING THE CERTIFIED CUSTOMER SUCCESS MANAGER PROFESSIONAL PROGRAM (CCSMP)



EVERYTHING YOU NEED FOR THE DEVELOPMENT AND PROGRESSION OF YOUR CAREER WITHIN
THE CUSTOMER SUCCESS PROFESSION INCLUDING TRAINING, CERTIFICATION, CAREER
COACHING, AND MUCH MORE.


 * 40 hours multimedia self-paced training videos
 * 4 Certification levels from Basic to Advanced
 * Syllabus oversight from our panel of industry experts
 * Your own customized Success Plan
 * Monthly schedule of live instructor-led, online classes

 * Catalog of hundreds of on-demand learning assets
 * Downloadable tools and templates
 * “Ask the expert” feature to answer all your questions
 * An energetic Customer Success community to join
 * 24×7 online access via the Practical CSM Academy

Become Certified CSM
Are you Team Leader? Click Here

“The Academy is a very well organized learning platform, and the content is both
easy to understand and enjoyable to use.”

Tamara Garcia Ramos, Customer Success Manager, Bdeo



“The platform is very easy to navigate, and the style and format of the video
lessons is highly engaging.”

Gereint Collier, Head of Client Success,  ITGL



“I’ve just completed my ‘Specialist’ certification on the Practical CSM Academy.
Thank you for creating such a practical and useful platform for CS
professionals.”

Ankit Aggarwal, Customer Success Manager, LeadSquared




“This is a well thought out portal containing detailed training content – I
would definitely recommend it for all CS teams.”

Karan Chaudhary, Engagement Director,  Aodigy



“I would highly recommend the Practical CSM Academy to anyone who is looking for
training and certification on Customer Success best practices.”

Jayson Garcia, Customer Success Manager,  OSIsoft



“First impressions… I gotta say – WOW it’s fantastic – love the production!
Can’t wait to wrap myself up in the content!”

Brenda Tinius, Cloud Migration Proj Manager, AWS





ONLINE TRAINING FOR CUSTOMER SUCCESS TEAMS



Team Managers

Our comprehensive, framework-based, online certification courses, training
webinars and consultancy services enable your entire team to work to a
consistently high quality standard. It covers all aspects of the customer
success role in order to increase productivity, efficiency and quality.

As a Team Manager you will be able to set meaningful learning targets for your
existing and new team members. We will help you to motivate and inspire your
team to learn new skills, to grow their knowledge base, and to enhance their
overall performance.

You will find it far easier than before to onboard new team members and get them
up to speed quickly.
Our reporting module helps you manage and coach your team, and will generate the
evidence you need to prove the ROI from your training investment.

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