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Submitted URL: https://protect-us.mimecast.com/s/lvFrCM8mVBCx2Qml7Sk-Q3U?domain=kmbscore.service-now.com
Effective URL: https://kmbscore.service-now.com/kb?id=kb_article_view&sysparm_article=KB0010235
Submission: On May 19 via manual from IN — Scanned from US
Effective URL: https://kmbscore.service-now.com/kb?id=kb_article_view&sysparm_article=KB0010235
Submission: On May 19 via manual from IN — Scanned from US
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Skip to page content Toggle navigation * Login * Home * * Customer Service (Knowledge Base) * * Office Multifunction * KNOWLEDGE ARTICLE VIEW KB0010235 - Latest Version * 6.0 - Updated on 06/06/2022 by Jon Sprenker * 5.0 - Updated on 06/21/2021 by Jon Sprenker * 4.0 - Updated on 08/03/2020 by Jon Sprenker * 3.0 - Updated on 07/30/2020 by Jon Sprenker * 2.0 - Updated on 05/14/2020 by Jon Sprenker * 1.0 - Authored on 05/13/2020 by Willy Diaz TROUBLE RESET BIZHUB MFP Article metadata. Revised by Jon Sprenker This article was updated • 12mo agoabout a year ago This article has 209 views. • 209 Views This article has average rating: 5 out of 5 stars • (*) (*) (*) (*) (*) -------------------------------------------------------------------------------- Purpose To assist with performing a Trouble Reset. Information Performing a Trouble Reset can clear many Konica Minolta error codes. Follow these steps to reset this error: Malfunction detected please call your technical representative. Step 1: Turn off the machine using the main power button located behind the front door where the machine’s model number is displayed or on the right side of the MFP. Some older models have the main power button in the back of the machine. Do not turn off the power button on the control panel. Step 2: Press and hold the yellow reset button and turn on the main power. Do not let go of the reset button until a screen appears which has a numbered keypad and says, Trouble Reset. Step 3: Touch Trouble Reset on the screen. A downward pointing arrow and OK should appear. Step 4: Switch off the main power. Step 5: Wait 25 - 30 seconds before turning the power back on. Step 6: Wait for the machine to reboot. An orange light will be blinking while the machine is rebooting. The error should clear. On older models, power off the unit and hold down the Utility/Counter button. Keep the Utility/Counter button held down while turning the power back on until a black dot appears in the top right of the control panel, then release. A downward pointing arrow and OK should appear. Switch off the power, wait 10 seconds then turn the power back on. After a short reboot, the error should clear. Related Article Here is a link to a related topic that you may find helpful, click on the title to view the article. * Trouble Reset "i" Series bizhub MFP We are offering this self-help article as a quick reference which we believe may resolve your issue quickly without outside assistance. Please contact us for additional support if at any time you feel that you are uncomfortable with the steps we have provided. -------------------------------------------------------------------------------- Copy Permalink -------------------------------------------------------------------------------- Helpful? Yes No 80% found this useful -------------------------------------------------------------------------------- Rate this article ( ) ( ) ( ) ( ) ( ) -------------------------------------------------------------------------------- G Post a comment... COMMENTS (PUBLIC) (Latest comment 11d agoabout a month ago by Guest) G Guest 11d agoabout a month ago G Guest • 11d agoabout a month ago -------------------------------------------------------------------------------- The representative that helped me this afternoon was very patient and able to talk me through the process of getting the machine back up and running. I appreciate that we were able to get a resolution right away! -------------------------------------------------------------------------------- Like Reply G Guest 4mo agoabout a year ago G Guest • 4mo agoabout a year ago -------------------------------------------------------------------------------- So....being in the office alone can be a little scary when the copier acts up and your the only one to blame..lol ...I appreciate Harry so much he helped me out of my minor situation!! -------------------------------------------------------------------------------- Like Reply G Guest 4mo agoabout a year ago G Guest • 4mo agoabout a year ago -------------------------------------------------------------------------------- Thank you, Colleen. I appreciate your assistance and was extremely happy the address book repopulated. I was afraid I would have to reenter all the addresses one by one. Yuk! thanks, Konica Minolta, for the great customer service - quick, easy and a real-live person. -------------------------------------------------------------------------------- Like Reply G Guest 4mo agoabout a year ago G Guest • 4mo agoabout a year ago -------------------------------------------------------------------------------- Thank you for the help! I was barely on hold, and I received customer help with a human almost immediately! Thank you! -------------------------------------------------------------------------------- Like Reply G Guest 4mo agoabout a year ago G Guest • 4mo agoabout a year ago -------------------------------------------------------------------------------- Thanks for help with the Trouble Reset. Your great technical support is appreciated! -------------------------------------------------------------------------------- Like Reply Show More BMPCreated with Sketch.BMPZIPCreated with Sketch.ZIPXLSCreated with Sketch.XLSTXTCreated with Sketch.TXTPPTCreated with Sketch.PPTPNGCreated with Sketch.PNGPDFCreated with Sketch.PDFJPGCreated with Sketch.JPGGIFCreated with Sketch.GIFDOCCreated with Sketch.DOC Error Created with Sketch. 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