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PRIVACY POLICY


LAST UPDATED: JANUARY 25, 2023

Echo Technologies LLC (collectively referred to herein as “we”,“us”,“our”, or
“Echo H2O”), respects you and your privacy and the importance of the information
you entrust to us. With this in mind, we provide you this privacy policy (the
“Policy”) to help you understand the kinds of information we may gather about
you when you use the Echo H2O website (“Site”) or any of our Services, how we
may use and disclose the information, and how you can control, correct and/or
update the information. By accessing or using the Site or Services, you are
accepting the policies and practices described in this Policy. Each time you
visit or use the Site or Services, you agree and expressly consent to our
collection, use, and disclosure of the information that you provide as described
in this Policy. Any capitalized terms not defined herein shall have the meaning
as set forth in the Terms and Conditions.

Please note that this Policy does not apply to your use of third-­party sites,
services, or applications you may access through the Site. We encourage you to
review the privacy policies of those third parties for more information
regarding their privacy practices.

This policy applies in circumstances where we are acting as a data controller
with respect to the Personal Information of users of our Site and/or Services;
in other words, where we determine the purposes and means of the processing of
that Personal Information.


INFORMATION WE MAY COLLECT


INFORMATION YOU PROVIDE TO US

We collect the information you provide directly to us when using the Services.
For purposes of providing the Services to you, we collect certain information
that can identify you (“Personal Information”), such as your name and contact
information (email, address, company affiliation, and phone number), as well as
financial information such as credit card details. Personal Information also
includes, for purposes of this Policy, the definition of personal data as such
term is defined in Article 4(1) of the GDPR. We will never sell, rent, trade or
use your Personal Information other than as specifically needed to provide the
Services specifically requested by you. Echo H2O discloses Personal Information
only to those of its employees, contractors, affiliated organizations and
subcontractors that

(i) need to know the information in order to process it on our behalf, and
ii) that have agreed in writing to non­-disclosure restrictions at least as
strong as those herein.


INFORMATION WE COLLECT AUTOMATICALLY WHEN YOU USE THE SITE

When you access or use the Site, we automatically collect information about you,
including some or all of the following:

 * Log Information: We log information about your use of the Site, including the
   type of browser you use, access times, pages viewed, your IP address, and the
   page you visited before navigating to the Site. Publicly available tools can
   sometimes provide the approximate location for IP addresses.
 * Device Information: We collect information about the computer or mobile
   device you use to access the Site, including the hardware model, operating
   system and version, unique device identifiers, and mobile network
   information.
 * Information Collected by Cookies and Other Tracking Technologies: We use
   various technologies to collect information, and this may include sending
   cookies to your computer or mobile device. Cookies are small data files
   stored in device memory that help us to improve the Site and your experience,
   see which areas and features of the Site are popular, and count visits. We
   may also collect information using web beacons (also known as “tracking
   pixels”). Web beacons are electronic images that may be used in the Site or
   emails and help deliver cookies, count visits, understand usage and campaign
   effectiveness, and determine whether an email has been opened and acted upon.

We also may collect other types of information in the following ways when you
visit the Site:

 * Details of how you used and interacted with the Site, such as your search
   queries and how you responded to certain questions.
 * Device event information such as crashes, system activity, hardware settings,
   browser type, browser language, the date and time of your request and
   referral URL.
 * Our server logs automatically collect information, such as your IP address,
   your browser type and language, and the date and time of your visit, which
   helps us track your movements around the Site and understand trends.
 * Information We Collect From Other Sources

We may also obtain information from other sources and combine that with
information we collect through the Services. For example, we may collect
information about you from third parties who provide services on our behalf,
such as maintaining and monitoring usage of the Site and Services and processing
payment transactions.


USE OF INFORMATION

We may use information about you for various purposes, including the following:

 * Provide, maintain, and improve the Site and Services;
 * Provide and deliver the products and services you request, process
   transactions, and send you related information;
 * Verify your identity and, if applicable, authorization for you to use the
   Site and Services;
 * Process payment for Services you order;
 * Manage your account;
 * To prevent or address service, security, technical issues or at your request
   in connection with customer support matters;
 * Respond to your comments, questions, and requests;
 * Send you technical notices and other administrative messages;
 * Communicate with you about products and services, offered by us or others,
   and provide news and information we think will be of interest to you;
 * Monitor and analyze trends, usage, and activities in connection with the
   Site;
 * Conduct research, analysis, and surveys;
 * Personalize and improve the Site and provide content or features that match
   user profiles or interests;
 * Enforce our Terms and Conditions;
 * Link or combine with information we get from others in connection with the
   Site; and
 * Carry out any other purpose for which the information was collected.

This policy is not intended to place any limits on what we do with data that is
aggregated and/or de identified so it is no longer associated with an
identifiable user of the Site or Services. For example, we may use user data to
generate, among other things, statistics about users, their profession or
industry, or the demographic distribution of users.


SHARING OF INFORMATION

We may share or transfer information about you as follows or as otherwise
described in this Privacy Policy:

 * With vendors, consultants, subcontractors and other service providers who
   need access to such information to carry out work on our behalf, such as
   picking up and delivering samples, fulfilling inspection orders, sending
   email, removing repetitive information from client lists, analyzing data and
   processing credit card payments, direct marketing services, and cloud hosting
   services. These parties only have access to such information as necessary to
   perform their functions and may not use it for any purpose other than to
   provide services to us;
 * In response to a request for information if we believe disclosure is in
   accordance with any applicable law, regulation, or legal process, or as
   otherwise required by any applicable law, rule, or regulation;
 * If we believe your actions are inconsistent with the spirit or language of
   our user agreements or policies, or to protect the rights, property, and
   safety of you, us, or others;
 * In connection with, or during negotiations of, any merger, sale of our
   assets, financing, or acquisition of all or a portion of our business to
   another company;
 * With your consent or at your direction.


ANALYTICS SERVICES

We may allow others to provide analytics services in connection with the
Services. These entities may use cookies, web beacons, and other technologies to
collect information about your use of the Site, including your IP address, web
browser, pages viewed, time spent on pages, links clicked, and conversion
information. We and others may use this information to, among other things,
analyze and track data, determine the popularity of certain content, personalize
the user experience, and better understand your activity.


RETENTION

We will retain your Personal Information for the period of time that is
necessary to fulfill the original purposes for which it has been collected.
Please keep in mind that, in certain cases, a longer retention period may be
required or permitted by law or to allow us to pursue our business interests,
conduct audits, comply with our legal obligations, enforce our agreements or
resolve any dispute. The criteria used to determine our retention periods
include:

 * The time needed to provide you with our Services or to operate our business.
 * Whether your account with us is active.  You may contact us to make your
   account inactive at any time.
 * Legal, contractual, or similar obligations to retain your data, such as
   mandatory data retention laws in the applicable jurisdiction, government
   orders to preserve data relevant to an investigation, or data that must be
   retained for the purposes of contract or litigation.

Please note that we are not responsible for storing any information that you
provide to us or for any content or information that we provide to you. You are
solely responsible for retaining backup files of any information and content
that you provide or receive in connection with the Site or Services.


SECURITY

We work hard to protect your information and take appropriate commercially
reasonable physical, electronic, and other security measures to help safeguard
information and data from loss, unauthorized access, alteration, misuse or
disclosure.  Our security practices include:

 * encrypting many of our services using SSL;
 * frequent review of information collection, storage, and processing practices,
   including physical security measures, to guard against unauthorized access to
   systems.
 * We secure access to all transactional areas of our websites and apps using
   ‘https’ technology.
 * Access to your Personal Information is password­-protected, and sensitive
   data such as payment card information) is secured and tokenized to ensure it
   is protected.
 * We regularly monitor our system for possible vulnerabilities and attacks, and
   we carry out penetration testing to identify ways to further strengthen
   security.
 * Physical safeguards, with locked doors and file cabinets, controlled access
   to our facilities and secure destruction of media containing your Personal
   Information
 * Technology safeguards, like the use of anti­virus and endpoint protection
   software, and monitoring of our systems and data centers to ensure that they
   comply with our security policies
 * Organizational safeguards, like training and awareness programs on security
   and privacy, to make sure employees understand the importance and means by
   which they must protect your Personal Information

Echo H2O does not seek to collect sensitive Personal Information (also known as
special categories of data as defined in Article 9 of the GDPR). If we do so we
will always collect the data in accordance with applicable data privacy
requirements. If you choose to provide us with unsolicited sensitive Personal
Information, you will be asked to consent to our processing of such data on a
case­-by-­case basis by using a specific express consent form.


OTHER WEBSITES

This Privacy Policy applies only to information we collect at and through our
Site or Services. The Site may contain links to or embedded content from
third-party websites. A link to or embedded content from a third party website
does not mean that we endorse that third party website, the quality or accuracy
of information presented on the third-party website or the persons or entities
associated with the third party website. If you decide to visit a third-party
website, you are subject to the privacy policy of the third party website as
applicable and we are not responsible for the policies and practices of the
third party website. We encourage you to ask questions before you disclose your
information to others.


PRIVACY POLICY CHANGES

Echo H2O reserves the right to change, modify, add, or remove portions of this
Policy at any time and without prior notice, and any changes will become
effective immediately upon being posted unless we advise you otherwise. However,
we will not use your Personal Information in a way that is materially different
than the uses described in this Policy without giving you an opportunity to
opt-out of such differing uses. Your continued use of the Site or Services after
this Policy has been amended shall be deemed to be your continued acceptance of
the terms and conditions of the Policy, as amended. We encourage you to review
this Policy regularly.


CALIFORNIA PRIVACY RIGHTS

California law permits users who are California residents to request and obtain
from us once a year, free of charge, a list of the third parties to whom we have
disclosed their personal information (if any) for their direct marketing
purposes in the prior calendar year, as well as the type of personal
information, disclosed to those parties. If you are a California resident and
would like to request this information, please submit your request in an email
to support@echoh2o.com


CHILDREN UNDER THE AGE OF 18

The Site and Services are intended for users who are eighteen (18) years of age
and older.  If you are under the age of 18, you are not permitted to submit any
Personal Information to us.  If you believe we might have any information from
or about a child under 18, please contact us at: support@echoh2o.com

 


TRANSFER OF PERSONAL INFORMATION; INTERNATIONAL VISITORS

The Site and Services are provided for access and use by persons located in the
United States.  If you use the Site from outside of the United States, you do so
at your own risk. You are solely responsible for ensuring compliance with the
laws of your specific jurisdiction, including the specific laws of your
jurisdiction regarding the import, export, or re­export of the Services.  If you
are outside the United States, you acknowledge that by providing your Personal
Information, you are: (a) permitting the transfer of your Personal Information
to the United States which may not have the same data protection laws as the
country in which you reside; and (b) permitting the use of your Personal
Information in accordance with this Privacy Policy.


PROTECTING YOUR DATA OUTSIDE THE UNITED STATES

We may transfer Personal Information that we collect from you to third­-party
data processors in countries that are outside the United States. For example,
this might be required in order to fulfill your order, process your payment
details or provide support services. If we do this, we have procedures in place
to ensure your data receives the same protection as if it were being processed
inside the United States. For example, our contracts with third parties
stipulate the standards they must follow at all times. If you wish for more
information about these contracts please contact our compliance department. Any
transfer of your Personal Information will follow applicable laws and we will
treat the information under the guiding principles of this Privacy Notice.


FOR ALL NON­-US CUSTOMERS

By using our services or providing your Personal Information to us, you
expressly consent to the processing of your Personal Information by us or on our
behalf. Of course, you still have the right to ask us not to process your data
in certain ways, and if you do so, we will respect your wishes.

Sometimes we’ll need to transfer your Personal Information between countries to
enable us to supply the Services you’ve requested. In the ordinary course of
business, we may transfer your Personal Information from your country of
residence to ourselves and to third parties located in and outside the United
States.

By dealing with us, you are giving your consent to this overseas use, transfer
and disclosure of your Personal Information outside your country of residence
for our ordinary business purposes. This may occur because our information
technology storage facilities and servers are located outside your country of
residence, and could include storage of your Personal Information on servers in
the United States or in other countries.

We’ll ensure that reasonable steps are taken to prevent third parties outside
your country of residence using your Personal Information in any way that’s not
set out in this Privacy Notice. We’ll also make sure we adequately protect the
confidentiality and privacy of your Personal Information.


YOUR RIGHTS / OPTIONS

Access and Control of Your Personal Information

 * You may request updates, corrections or deletions of Personal Information at
   any time by contacting us at support@echoh2o.com Whenever you have given us
   your consent to use your Personal Information, you have the right to change
   your mind at any time and withdraw that consent.

 * Access to personal information: you have the right to request what Personal
   Information we hold about you subject to our right to identity verification.
   If you request a copy of your data, we may charge you a fee, except where
   this is not permissible under applicable law.

 * Correction and deletion: in some jurisdictions, including the EU (according
   to data protection laws for data subjects in the EU), you have the right to
   correct or amend your Personal Information if it is inaccurate or needs to be
   updated. You may also have the right to request the deletion of your personal
   information, however, this may not be always possible due to legal
   requirements and other obligations to keep such data. If we are asked to
   delete your data, we may keep some minimal information about you to be able
   to demonstrate that we have fulfilled our obligations.

 * Filing a complaint: In some jurisdictions, including according to data
   protection laws in the EU for complaints issued from subjects in the EU, you
   have the right to lodge a formal complaint with a data protection authority.


MARKETING PREFERENCES

We may send you marketing communications about our services, via different
channels such as email, phone, SMS, postal mailings and third­-party social
networks, in accordance with relevant marketing laws. When required by
applicable law, we will obtain your consent before starting these activities.
Marketing Communications You may opt-out of receiving marketing communications
from us by following the instructions in those communications or by emailing us
at support@echoh2o.com In such cases, we will retain minimum Personal
Information to note that you opted out in order to avoid contacting you again.
Please note that even if you opt-out from receiving marketing communications, we
may still send you administrative communications, such as technical updates for
our Services, order confirmations, notifications about your account activities,
and other important notices.

 


HOW TO CONTACT US

If you have any questions about this Policy or our information practices, please
contact us by email at support@echoh2o.com


CONTACT US

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 * +1-855-737-1114


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