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Please note that our privacy policy has been updated as of May 31, 2020. Your
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PRIVACY POLICY
PHARMAPACKS PRIVACY POLICY
Effective Date: February 19, 2021
This “Privacy Policy” applies to properties owned and operated by Pharmapacks,
LLC (“Pharmapacks,” “we,” “us,” or “our”). This Privacy Policy describes how
Pharmapacks collects and uses personal information in connection with our
website www.pharmapacks.com, any other website that we own or control which
posts or links to this Privacy Policy (collectively, the “Site”), and the
products and services we offer (together with the Site, the “Service”). This
Privacy Policy also explains the rights and choices available to individuals
with respect to their information.
We provide important information for our California residents here and for our
European users here.
Personal Information We Collect
Sources. We collect personal information from the following sources:
* Directly from individuals, such as Site visitors;
* Other users, such as through purchase of a gift certificate;
* Third-party platforms through which you may purchase our products, such as
Amazon;
* Third-party platforms and social media networks, such as Facebook, if you
choose to login to the Services via such third-party platform or social media
network;
* Business partners; and
* Data providers
We collect the following types of personal information:
* Contact information, such as name, address, email address, and phone number.
* Account data, such as your username and password that you may set to
establish an online account with us.
* Marketing information, such as your preferences for receiving communications
about our activities, events, and publications, and details about how you
engage with our communications.
* Transaction details and history, details of products or services you have
purchased from us, such as shipping address and details of your
subscriptions.
* Correspondence, such as information you provide when you contact us with
questions or otherwise correspond with us online.
* Feedback that you leave on our Site, including comments on our blog and
product reviews, which may include photographs.
* Publicly-available information, including information that you publish on
blogs and community forums, comments that you leave on our pages on social
media platforms, and comments and reviews that you provide on third-party
sites such as Amazon. When you visit or interact with our pages on social
media or other third-party platforms, the third-party platform provider’s
privacy policy will apply to your interactions on such platform and their
collection, use and processing of your personal information.
Information collected automatically. We, our service providers, and our
advertising partners may use cookies, beacons, and web pixels to automatically
log information about you, your computer or mobile device, and activity
occurring on or through the Site. The information that may be collected
includes:
* Device data, such as information about your computer or mobile device
operating system type and version number, manufacturer and model, device
identifier, browser type, screen resolution, IP address, and general location
information such as city, state or geographic area.
* Online activity data, such as information about your use of and actions on
the Site, including the pages or screens you viewed, how long you spent on a
page or screen, the website you visited before browsing to our Site,
navigation paths between pages or screens, information about your activity on
a page or screen, access times, and length of access. When we send you an
email, we use technology to determine your response to the email, such as
whether you opened our email, how long you had it open, and the links on
which you clicked within the email.
We, our service providers and advertising partners may collect this type of
information over time and across third-party websites.
How We Use Your Personal Information
We use your personal details for the following purposes and as otherwise
described in this Privacy Policy:
Operations. We use personal information to operate our Site and provide our
Service, including to:
* Provide and improve the Site and our Service;
* Manage and fulfill the orders you have placed with us through our Site or a
third-party site such as Amazon (including gift certificates);
* Establish and maintain your account on the Site;
* Enable security features of the Site, such as by remembering devices from
which you have previously logged in;
* Communicate with you about the Site or your orders, including by sending you
announcements, updates, security alerts, and support and administrative
messages;
* Communicate with you about promotions in which you may participate;
* Understand your needs and interests, and personalize your experience with the
Site and our communications with you; and
* Respond to your requests, questions and feedback.
Research and development. We analyze users’ of the Site to analyze and improve
the Site and our Service, and to develop new products and services, including by
studying user demographics and use of the Site.
Marketing. We may send you newsletters and other marketing communications.
To comply with law. We use your personal information as we believe necessary or
appropriate to comply with applicable laws, lawful requests, and legal process,
such as to prepare tax documents, and respond to subpoenas, or requests from
government authorities.
For compliance, fraud prevention, and safety. We may use your personal
information and disclose it to law enforcement, government authorities, and
private parties as we believe necessary or appropriate to: (a) protect our, your
or others’ rights, privacy, safety or property (including by making and
defending legal claims), (b) enforce the Terms of Use that govern the Site, and
(c) protect, investigate and deter against fraudulent, harmful, unauthorized,
unethical or illegal activity.
With your consent. In some cases we may specifically ask for your consent to
collect, use or share your personal information, such as when required by law.
To create anonymous, aggregated or de-identified data. We may create anonymous,
aggregated or de-identified data from your personal information and other
individuals whose personal information we collect. We make personal information
into anonymous, aggregated or de-identified data by removing information that
makes the data personally identifiable to you. We may use this anonymous,
aggregated or de-identified data and share it with third-parties for our lawful
business purposes, including to analyze and improve the Site, analyze user
demographics and use of the Site, and promote our business.
How We Share Your Personal Information
We share your personal information in the following circumstances or as
described in this Privacy Policy:
Affiliates. We may share your personal information with our corporate parent,
subsidiaries, and affiliates, for purposes consistent with this Privacy Policy.
Service providers. We may share your personal information with third-party
companies and individuals that provide services on our behalf or help us operate
the Site (such as payment gateway providers, email delivery, customer support,
and hosting). These companies are authorized to use your personal information
only as necessary to provide these services to us.
Advertising partners. We may enable advertising partners to automatically
collect information directly from our Site for targeted marketing purposes.
Business partners. We may share your information with our business partners, who
may to contact you about other products and services you may be interested in. .
Third-party platforms and social media networks. If you have enabled features or
functionality that connect the Services to a third-party platform or social
media network (such as by logging into the Site using your account with the
third-party), we may disclose the personal information that you authorized us to
share (such as when you elect to upload a transaction or a review to your social
media account). We do not control the third-party platforms’ use of your
personal information, which is governed by that third party’s privacy policy and
terms and conditions.
Other users. We may provide functionality that enables you to share content with
users of the Site, such as in the comments section of our blog or the reviews
section of our product pages. We do not control how other users or third parties
use any personal information that you make available to other users or the
public. For additional information, visit the User Generated Content section of
this Privacy Policy.
Professional advisors. We may disclose your personal information to professional
advisors, such as lawyers, bankers, auditors and insurers, where necessary in
the course of the professional services that they render to us.
Business transfers. We may sell, transfer or otherwise share some or all of our
business or assets, including your personal information, in connection with a
business transaction (or potential business transaction) such as a corporate
divestiture, merger, consolidation, acquisition, reorganization or sale of
assets, or in the event of bankruptcy or dissolution.
For compliance, fraud prevention and safety. In certain situations, Pharmapacks
may be required to disclose personal information in response to lawful requests
by public authorities, including to meet national security or law enforcement
requirements. We reserve the right to disclose your personal information as
required by law and when we believe that disclosure is necessary to protect our
rights and/or to comply with a judicial proceeding, court order, or legal
process served on our site. We may share your personal information for the
compliance, fraud prevention and safety purposes described above.
Your Choices
Access, update, delete your information. Upon request Pharmapacks will provide
you with information about whether we hold any of your personal information. If
your personal information changes, or if you no longer desire our Service, you
may correct, update, delete or deactivate your account by making the change on
our member information page or by emailing Customer Support
at customercare@pharmapacks.com. We will respond to your request to access
within 30 days. Please note that even if you delete or deactivate your account,
we may retain your information as necessary to provide you with the Services
(for example, to complete any outstanding orders or to process any returns), to
comply with legal requirements, to facilitate product recalls, or as otherwise
permitted by applicable law.
Reviews and comments. If you would like to request to have a product review or
blog comment you posted on the Site removed from our Site, you may do so by
contacting us at customercare@pharmapacks.com. We may retain a de-identified
product rating if we remove the text of the review.
Opt-out of marketing communications. You may opt out of marketing-related emails
by following the opt-out or unsubscribe instructions at the bottom of such
email, or by contacting us at privacy@pharmapacks.com. You may continue to
receive service-related and other non-marketing emails.
Cookies and browser web storage. Most browsers let you remove or reject cookies.
To do this, follow the instructions in your browser settings. Many browsers
accept cookies by default until you change your settings. Please note that if
you set your browser to disable cookies, the Sites may not work properly.
Similarly, your browser settings may allow you to clear your browser web
storage.
Targeted online advertising. Some of the business partners that collect
information about users’ activities on or through the Site may be members of
organizations or programs that provide choices to individuals regarding the use
of their browsing behavior or mobile application usage for purposes of targeted
advertising. Site users may opt out of receiving targeted advertising on
websites through members of the Network Advertising Initiative by
clicking here or the Digital Advertising Alliance by clicking here. Please note
that we also may work with companies that offer their own opt-out mechanisms and
may not participate in the opt-out mechanisms that we linked above. If you
choose to opt- out of targeted advertisements, you will still see advertisements
online but they may not be relevant to you.
Third-party platforms or social media networks. If you choose to connect to the
Services via a third-party platform or social media network, such as by using
Facebook login, you may have the ability to limit the information that we may
obtain from the third party at the time you login to the Services using the
third-party’s authentication service or otherwise connect your account.
Subsequently, you may be able to control your settings through the third-party’s
platform or service. For example, you may access and change your settings
through the Facebook settings page for Apps and Websites. If you withdraw our
ability to access certain information from a third-party platform or social
media network, that choice will not apply to information that we have already
received from that third party.
Do Not Track. Some internet browsers may be configured to send “Do Not Track”
signals to the online services that you visit. We currently do not respond to
“Do Not Track” or similar signals. To find out more about “Do Not Track,” please
visit http://www.allaboutdnt.com.
Other Sites and Services
This Site contains links to other websites that are not owned or controlled by
Pharmapacks. Please be aware that we are not responsible for the privacy
practices of such other websites. We encourage you to be aware when you leave
our Site and to read the privacy policy of each and every website that collects
personally identifiable information. The Site may also contain links to other
online services operated by third-parties. We do not control third-party
websites, mobile applications or online services, and we are not responsible for
their actions. Other websites and services follow different rules regarding the
collection, use and sharing of your personal information. We encourage you to
read the privacy policies of the other websites and mobile applications and
online services you use.
Security
We maintain reasonable administrative, technical, and physical safeguards
designed to protect the personal information we maintain against accidental,
unlawful, or unauthorized access, disclosure, alteration, use, loss, or
destruction. However, we cannot guarantee that the safeguards we maintain will
ensure the security of the personal information.
User Generated Content
We may make available on our Site, or link to, features that allow you to
generate your own content or share information online (e.g., on our blog or
product pages). Please do not include personal information in the content you
generate or share personal information online in public forums, because any such
information can be collected and used by others. We have no control over, and
take no responsibility for, the use, storage, dissemination or erasure of
personal information included in user-generated content or shared on the Site.
By posting personal information online in public forums, you may receive
unsolicited messages from other parties.
Children
The Site is not directed to, and we do not knowingly collect personal
information from, anyone under the age of 16. If we learn that we have collected
personal information of a child under the age of 16, we will delete such
information from our files as soon as reasonably practicable. We encourage
parents with concerns to contact us.
International Data Transfers
We are headquartered in the United States and have service providers in other
countries, and your personal information may be transferred to the United States
or other locations outside of your state, province, or country where privacy
laws may not be as protective as those in your state, province, or country.
Changes to this Privacy Policy
We may update this privacy policy to reflect changes to our information
practices. If we make any material changes we will notify you by email (sent to
the e-mail address specified in your account) or by means of a notice on this
Site prior to the change becoming effective. We encourage you to periodically
review this page for the latest information on our privacy practices.
Contact Us
If you have any questions/comments about privacy, you should contact us
at privacy@pharmapacks.com or via postal mail at:
Pharmapacks LLC
1516 Motor Pkwy,
Islandia, NY 11749
Notice to European Users
The information provided in this “Notice to European Users” section applies only
to individuals in Europe.
Personal information. References to “personal information” in this Privacy
Policy are equivalent to “personal information” governed by European data
protection legislation.
Controller. Pharmapacks LLC is the controller of your personal information
covered by this Privacy Policy for purposes of European data protection
legislation.
Legal bases for processing. We use your personal information only as permitted
by law. Our legal bases for processing the personal information described in
this Privacy Policy are described in the table below.
Processing purpose (click link for details)
Details regarding each processing purpose listed below are provided in the
section above titled “How we use your personal information”.
Legal basis
Operations
Necessary and legitimate to provide our services to you
Processing is necessary to perform the contract governing our provision of the
service or to take steps that you request prior to signing up for the service.
If we have not entered into a contract with you, we process your personal
information based on our legitimate interest in providing the services you
access and request.
Marketing
For compliance, fraud prevention and safety
To create anonymous, aggregated or de-identified data
These activities constitute our legitimate interests. We do not use your
personal information for these activities where our interests are overridden by
the impact on you (unless we have your consent or are otherwise required or
permitted to by law).
To comply with law
To monitor the sale (and amount) of Ephederine, Pseudoephederine and
Phenylpropanolamine to an individual customer in a specific time frame
Processing is necessary to comply with our legal obligations.
With your consent
Processing is based on your consent. Where we rely on your consent you have the
right to withdraw it any time in the manner indicated when you consent or in the
service.
Use for new purposes. We may use your personal information for reasons not
described in this Privacy Policy where permitted by law and the reason is
compatible with the purpose for which we collected it. If we need to use your
personal information for an unrelated purpose, we will notify you and explain
the applicable legal basis.
Retention. We will retain your information for as long as your account is active
or as needed to provide you services. We will retain and use your information as
necessary to comply with our legal obligations, resolve disputes, enforce our
agreements establish or defend legal claims, or for fraud prevention purposes.
To determine the appropriate retention period for personal information, we
consider the amount, nature, and sensitivity of the personal information, the
potential risk of harm from unauthorized use or disclosure of your personal
information, the purposes for which we process your personal information and
whether we can achieve those purposes through other means, and the applicable
legal requirements.
Your rights.
European data protection laws give you certain rights regarding your personal
information. If you are located within the European Union, you may ask us to
take the following actions in relation to your personal information that we
hold:
* Access. Provide you with information about our processing of your personal
information and give you access to your personal information.
* Correct. Update or correct inaccuracies in your personal information.
* Delete. Delete your personal information.
* Transfer. Transfer a machine-readable copy of your personal information to
you or a third-party of your choice.
* Restrict. Restrict the processing of your personal information.
* Object. Object to our reliance on our legitimate interests as the basis of
our processing of your personal information that impacts your rights.
You may submit these requests by email to privacy@pharmapacks.com or our postal
address provided above. We may request specific information from you to help us
confirm your identity and process your request. Applicable law may require or
permit us to decline your request. If we decline your request, we will tell you
why, subject to legal restrictions. If you would like to submit a complaint
about our use of your personal information or our response to your requests
regarding your personal information, you may contact us or submit a complaint to
the data protection regulator in your jurisdiction. You can find your data
protection regulator here.
You may also opt out of our sharing of your information with our business
partners for those partners’ own purposes, by contacting us at
customercare@pharmapacks.com.
Cross-Border Data Transfer
Whenever we transfer your personal information out of the European Economic Area
to countries not deemed by the European Commission to provide an adequate level
of personal information protection, the transfer will be in accordance with the
EEA’s data protection laws.
Notice to California Residents
We are required by the California Consumer Privacy Act of 2018 (“CCPA”) to
provide to California residents an explanation of how we collect, use and share
their personal information, and of the rights and choices we offer California
residents regarding our handling of the personal information. This notice does
not apply to information related to our business contacts.
In addition to the information in our Privacy Policy, the following chart
further describes our privacy practices with reference to the CCPA.
Please note that the CCPA requires us to list “sales” of information, but the
CCPA defines “sale” very broadly to include most sharing of personal information
where the recipient may use the information for its own purposes, even when we
do not get paid for the information. As a result, any time we may participate in
a joint marketing campaign which may involve the sharing of information, the
CCPA requires us to designate that activity as a “sale” of information.
Personal information we collect
CCPA-defined categories (click here for details)
Sources of personal information
Purposes for which we may collect and use the personal information
Data sharing
Is the disclosure a “sale” under the CCPA?
Can I stop the disclosure?
How do I limit the disclosure?
Contact Information
Transaction details and history
Identifiers
Online identifiers
Commercial information
You
Other users
Business partners
Third-party networks and social media platforms
Data providers
Operations
Research and development
Marketing
Shared with business partners
Yes
Yes
Visit the “Do Not Sell My Personal Information” link
Shared with third-party networks and social media platforms at your direction
No
Yes
Visit the “Your Choices” section of our Privacy Policy
Contact information
Transaction details and history
Identifiers
Online identifiers
Commercial information
Amazon
Operations
None
N/A
N/A
N/A
Account data
Identifiers
Online identifiers
You
Operations
Username displayed to other users of the Site, if you submit a comment or review
on the Site
No
Yes
Visit the “Your Choices” section of our Privacy Policy
Feedback
Identifiers
Online identifiers
Sensory information
You
Operations
Research and development
Marketing
Displayed to other users on our Site
No
Yes
Visit the “Your Choices” section of our Privacy Policy
Correspondence
Identifiers
Online identifiers
Sensory information
You
Operations
Research and development
Marketing
None
N/A
N/A
N/A
Publicly-available information
Identifiers
Online identifiers
Commercial information
You
Operations
Research and development
Marketing
None
N/A
N/A
N/A
Marketing information
Device data
Online activity data
Identifiers
Online identifiers
Internet or network information
Inferences
You
Automatic collection
Operations
Research and development
Marketing
Collected directly by advertising partners
Yes
Yes
Visit the “Do Not Sell My Personal Information” link
Please note that we may also disclose all personal information to our
affiliates, service providers and professional advisors; for our compliance,
fraud prevention and safety purposes; and in connection with, or during
negotiation of, a corporate sale, merger, acquisition, or similar event. These
disclosures are not “sales” under the CCPA. For additional information, visit
the “How We Share Your Personal Information” section of our Privacy Policy.
Privacy Rights. Except as excluded above, the CCPA grants California residents
the following rights:
* Information. You can request information about how we have collected, used
and shared your personal information during the past 12 months. We have made
this this information available to California residents without having to
request it by including it in this Privacy Policy, in the chart above.
* Access. You can request a copy of the personal information that we maintain
about you.
* Deletion. You can ask us to delete the personal information that we collected
about you.
* Opt-out of sale of your personal information. If we “sell” your personal
information, you can direct us to stop “selling” your information.
Please note that the CCPA limits these rights by, for example, prohibiting us
from providing certain sensitive information in response to an access request
and limiting the circumstances in which we must comply with a deletion request.
If we deny your request, we will communicate our decision to you.
You are entitled to exercise the rights described above free from
discrimination.
How to Submit a Request. To request access to or deletion of personal
information:
* Email: privacy@pharmapacks.com
Identity verification. The CCPA requires us to verify the identity of the
individual submitting a request to access or delete personal information before
providing a substantive response to the request. We may attempt to verify your
identify by asking you to confirm information that we have on file about you or
your interactions with us. Where we ask for additional personal information to
verify your identity, we will only use it to verify your identity or your
authority to make the request on behalf of another consumer.
Authorized agents. California residents can empower an “authorized agent” to
submit requests on their behalf. We will require the authorized agent to have a
written authorization confirming that authority.
California Residents – Do Not Sell My Personal Information
We may share personal information with third party business partners for those
third parties’ own purposes. For example, we may share this information through
joint marketing campaigns and other sponsored activities. To opt out of the
sharing of your personal information with marketing affiliates, contact us at
customercare@pharmapacks.com. Please note that your opt-out does not apply to
any information we provided to our marketing affiliates prior to your opting
out.
In addition, like many companies online, we may use services provided by Google
and other companies that use tracking technology. These services rely on
tracking technologies – such as cookies and web beacons – to collect directly
from your device information about your browsing activities, your interactions
with websites, and the device you are using to connect to the Internet. There
are a number of ways to opt out of having your online activity and device data
collected through these services, which we have summarized below:
* Blocking cookies in your browser. Most browsers let you remove or reject
cookies, including cookies used for interest-based advertising. To do this,
follow the instructions in your browser settings. Many browsers accept
cookies by default until you change your settings. For more information about
cookies, including how to see what cookies have been set on your device and
how to manage and delete them, visit www.allaboutcookies.org.
* Blocking advertising ID use in your mobile settings. Your mobile device
settings may provide functionality to limit use of the advertising ID
associated with your mobile device for interest-based advertising purposes.
* Using privacy plug-ins or browsers. You can block our Site from setting
cookies used for interest-based ads by using a browser with privacy features,
like Brave, or installing browser plugins like Privacy
Badger, Ghostery or uBlock Origin, and configuring them to block third-party
cookies/trackers. You can also opt-out of Google Analytics by downloading and
installing the browser plug-in available
at: https://tools.google.com/dlpage/gaoptout.
* Platform opt-outs. The following advertising partners offer certain opt-out
features that let you opt-out of use of your information for interest-based
advertising:
* Amazon:
https://www.amazon.com/gp/help/customer/display.html?nodeId=202075050
* Google: adssettings.google.com
* Facebook: https://www.facebook.com/help/568137493302217
* Instagram: https://help.instagram.com/1415228085373580
* Advertising industry opt-out tools. You can also use these opt-out options to
limit use of your information for interest-based advertising by participating
companies:
* Digital Advertising Alliance: optout.aboutads.info
* Digital Advertising Alliance for Mobile
Apps: www.youradchoices.com/appchoices
* Network Advertising Initiative: optout.networkadvertising.org/?c=1
Note that because these opt-out mechanisms are specific to the device or browser
on which they are exercised, you will need to opt-out on every browser and
device that you use.
Glossary
Statutory Category
Data Elements within the Category
Commercial Information
Records of personal property, products or services purchased, obtained, or
considered, or other purchasing or consuming histories or tendencies.
Identifiers
Real name, alias, postal address, unique personal identifier, customer number,
email address, account name, social security number, driver’s license number,
passport number, or other similar identifiers.
Inferences
The derivation of information, data, assumptions, or conclusions from any other
category of Personal Information to create a profile about a person reflecting
the person's preferences, characteristics, psychological trends,
predispositions, behavior, attitudes, intelligence, abilities and aptitudes.
Internet or Network Information
Browsing history, search history, and information regarding a person’s
interaction with an Internet website, application, or advertisement.
Online Identifiers
An online identifier or other persistent identifier that can be used to
recognize a person, family or device, over time and across different services,
including but not limited to, a device identifier; an Internet Protocol address;
cookies, beacons, pixel tags, mobile ad identifiers, or similar technology;
customer number, unique pseudonym, or user alias; telephone numbers, or other
forms of persistent or probabilistic identifiers (i.e., the identification of a
person or a device to a degree of certainty of more probable than not) that can
be used to identify a particular person or device.
Protected Classification Characteristics
Age (40 years or older), race, color, ancestry, national origin, citizenship,
religion or creed, marital status, medical condition, physical or mental
disability, sex (including gender, gender identity, gender expression, pregnancy
or childbirth and related medical conditions), sexual orientation, veteran or
military status, genetic information (including familial genetic information).
Sensory Information
Audio, electronic, visual, thermal, olfactory, or similar information.
Customer Care
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