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Latest update: 24/04/2024

PAACK LOGISTICS IBERIA, S.L.U. (hereinafter “PAACK”) with C.I.F. B-66546755 and
registered office in Vía Augusta 17, Principal, 08006 Barcelona, duly registered
at the Companies Registry of Barcelona in Volume 44930, Folio 191, Page 471681,
with this Cookie Policy, demonstrates its commitment to the applicable
regulations in regards to the use of cookies, providing information so that the
user can understand what sort of cookies are used and to what purpose, with the
aim to be transparent about the data that is processed when using our website
https://paack.co/ (hereinafter “Website”).


This policy is updated regularly to ensure its validity, therefore it can be
modified. We suggest you visit the Website regularly to stay up to date with the
following changes.

 * Regulation (EU) 2016/679 of the European Parliament and of the Council of 27
   April 2016, on the protection of natural persons with regard to the
   processing of personal data and on the free movement of such data, 
   (hereinafter, the "GDPR")
 * Organic Law 3/2018, of 5 December 2018, on the Protection of Personal Data
   and guarantee of digital rights (hereinafter, "LOPDGDD").
 * New guidance published and update by The Spanish Data Protection Agency,
   (hereinafter, "AEPD")


1. WHAT ARE COOKIES?

Cookies are small data files that come to your computer from the websites you
visit and are used to register specific interactions when you are browsing the
website, collecting data that can be updated and recovered. These files are
stored on the user’s computer and contain anonymous data, which is not harmful
to your computer. The principal use is to remember user preferences, such as the
language selected, access data or personalization of the website.

Cookies can also be used to register anonymous information about how someone
uses the website. For example, from which website did they access it, if they
used an ads banner to get there, or to record their browsing preferences.


2. WHY DO WE USE COOKIES?

PAACK only uses strictly necessary and essential cookies for you to use our
Website, which allows you to browse freely, use our safe areas, personalise
different options, etc. 

Furthermore, PAACK uses cookies that collect data, which is relevant for the
Website usage statistics. This data helps to improve the service for our users,
by measuring the use and performance of the Website to optimise and personalize
it.

On this Website, we may use hyperlinks that link or connect to other websites.
PAACK is not responsible for the cookies used by these external sites and
recommends reading their own cookie policy.


3. HOW DO WE USE THE DIFFERENT TYPES OF COOKIES?

Technical Cookies: these are the essential and strictly necessary cookies for
the Website to work correctly, and for the options and services offered to
function. For example, those needed for maintaining a session, managing response
time, for the performance or validity of options, for the use of safety
features, sharing content to social media, etc.

Preference cookies: Preference cookies enable a website to remember information
that changes the way the website behaves or looks, like your preferred language
or the region that you are in.

Analytical Cookies: these are the cookies used to create a browsing profile and
to find out user preferences with the aim to improve the products and services
offered.

Advertising Cookies: these are the cookies that allow us to manage the offers
displayed in the ads banners on the Website, adjusting the content of the ads to
the services requested, the way the Website is being used or the information
available about online browsing habits.


4. WHAT HAPPENS IF I ACCEPT THE COOKIES POLICY?

By accepting our Cookie Policy you are allowing us to improve our Website
offering optimised access and more useful and personalised services. 

Nonetheless, you can change your consent and preferences by accessing the cookie
settings that you can find on the cookie banner on the home page and/or
clicking  cookie settings.


5. HOW TO DISABLE THE COOKIES?

Users may withdraw their consent to the use of Cookies at any time by clicking
on the following link: cookie settings. By clicking on the link provided on the
left corner, the configuration panel will open again, allowing the User to
manage their preferences, as well as reject or accept the use of cookies.

Additionally, we inform you that all browsers allow you to make changes to
disable the configuration of cookies. This is why most browsers offer the
ability to manage cookies, for more precise control over Users’ privacy.

Please bear in mind that, if you reject or delete browsing cookies from the
Website, we will not be able to maintain your preferences, some features of the
Website will not be operational, we will not be able to offer you personalised
services and each time you browse our Website we will have to ask you again for
your authorisation to use cookies.

If you still decide to modify the configuration of your access to the Website,
we inform you that it is possible to delete cookies or prevent this information
from being recorded on your computer at any time by modifying the configuration
parameters of your browser:

 * Google Chrome cookie settings.
 * Safari cookie settings.
 * Firefox cookie settings.
 * Microsoft Edge cookie settings.

These browsers are subject to updates and changes, so we cannot guarantee that
they perfectly match your browser version. Moreover, you may be using a
different browser not included above such as Konqueror, Arora, Flock, etc. To
avoid any discrepancy, you can access the settings directly from your browser,
which can normally be found in “Settings”, under “Privacy”. For further
information, contact your browser support.


ADDITIONAL INFORMATION ON DATA PROTECTION

Personal data will be kept for the time strictly necessary until the purpose for
which it was collected ends and provided that the cause that legitimized the
processing of this personal data is maintained as you can consult for each case
in the “personal data retention” section of our privacy policy. When the cause
that legitimized the processing ends, the personal data will be kept duly
blocked for as long as appropriate in order to comply with the statutory
limitation period to avoid possible violations.

In the case of marketing and/or digital promotional communications or
newsletters, personal data will be kept until the User unsubscribes from such
communications. However, we may still need to contact you regarding important
non-marketing information, as well as any communication that is necessary to
comply with our legal obligations

At any time you may exercise your right of access, rectification, deletion,
limitation, transfer or to oppose the handling of your data, including making a
claim if you believe that PAACK is inappropriately handling your personal data,
by sending a written communication to PAACK’s registered office in Via Augusta
17, Principal, 08006 Barcelona, or via email to gdpr@paack.co. If we deem it
necessary in order to identify you, we may ask you for a copy of your ID or
equivalent.

You can use the forms and templates related to the rights mentioned above, by
visiting the official website of the Spanish Data Protection Agency
(https://www.aepd.es/es/derechos-y-deberes/conoce-tus-derechos). Moreover, if
you believe PAACK is handling your personal data inappropriately, you can make a
claim with this supervising authority (https://www.aepd.es/es).

For further information on how we process your personal data, please see our
Privacy Policy. 

Please find below a table with the cookies we use on our Website:



Do not sell or share my personal information
Reject Allow selection Customize

Allow all
Powered by Cookiebot by Usercentrics


 * Services
    * Parcel deliveries
    * Temperature controlled deliveries
    * Returns
    * More information
    * Delivery times
    * Technology platform

 * About us
    * Get to know us
    * Where we are
    * ESG criteria
    * Media
    * Our clients

 * Blog
 * Help

Track your order Contact us
 * EN
   * ES
   * FR
   * IT
   * PT

 * Services
   * Parcel deliveries
   * Temperature controlled deliveries
   * Returns
   * More information
   * Delivery times
   * Technology platform
 * About us
   * Get to know us
   * Where we are
   * ESG criteria
   * Media
   * Our clients
 * Blog
 * Help
 * Track your order Contact us

ESENFRITPT
Experience delivery On time, every time

SCROLL TO DELIVER


Sorry, your browser doesn't support HTML5 video.

In Paack, we work to ensure maximum precision and efficiency in every delivery.
Thanks to our operational chain, own technology, and sustainable approach, we
guarantee the best delivery experience in Europe.
Skip


EXPERIENCE DELIVERY HOW, WHEN AND WHERE YOU WANT IT


Offer your clients the possibility to schedule the hour and the day of their
delivery.


EXPERIENCE GROWTH THROUGH OUR IN-HOUSE TECHNOLOGICAL PLATFORM


Our automated and robotic distribution centers and platforms are strategically
located to help you expand your business nationally and internationally.


EXPERIENCE THE MOST SUSTAINABLE DELIVERY IN EUROPE


We measure environmental impact to reduce our footprint. We are committed to
achieving net-zero at the corporate level by 2030, in line with ESG criteria.


EXPERIENCE TRACING DATA IN REAL-TIME


Access our dashboard and track deliveries at every stage of the journey to
enable seamless tracing of every order.


EXPERIENCE 24/7 CUSTOMER SUPPORT


Our customer service control center is available 24/7 for you and your
customers, ensuring the best delivery experience.

The solution for last-mile parcel deliveries



Foster customer loyalty and boost sales through a unique delivery experience
Get Started
Learn more

The solution for temperature controlled deliveries



Our technology ensures goods remain at an optimal temperature, guaranteeing food
safety
Get Started
Learn more

The logistics solution for managing returns



Boost your customers' shopping experience with scheduled and label-free returns
Get Started
Learn more

We adapt to your and your client’s needs

Next Day

They buy today and receive it tomorrow

Chosen Day

They buy today and receive it at your chosen time

Same Day

They buy in the morning and receive it in the afternoon

Immediate Delivery

They buy now and receive it within the next two hours

Returns

They schedule the return, and we take care of the label



LEARN MORE

“

Paack is the only carrier in Spain that offers delivery solutions 100% oriented
to the client, such as delivering from Monday to Sunday or 2-hour delivery
time-slot selection with a success rate superior to any other delivery carrier.”

Guillem Pérez - VP Operations

Colvin

We trust Paack for the services it provides as a logistics provider.''

Paula Macharashvili - Retail

Sephora

Paack is a great partner for its flexibility and adaptability.''

Dan Ramírez - Delivery Experience Manager for Spain and Portugal

Zooplus

What we value most about Paack's customer service is its speed.''

David Palacios - eCommerce Operation Manager

ToysRus

We trust Paack for its effectiveness in managing incidents.''

Gaston Galizzi - eCommerce Operations Manager

La Sirena

We trust Paack because they have excellent customer service.''

Núria Vilamajó - Customer Service Manager

Talkual

We trust Paack for their transparency and commitment.''

Virginia Tortosa - Global Operations Manager

Vegan Food Club

What we value most about Paack's operational efficiency is its adaptability.''

Sergio Fernández - Iberia Project Manager

Kelly Deli

The website is intuitive and save a list of regular shipments, which I highly
appreciate.''

Ikram Z. Mesuro - Logistics Manager Iberia

Babyshower

We trust Paack for its flexibility and quality in delivery, crucial for
perishable items.''

José Luis Montesino - Founder & CEO

ComeFruta

We trust Paack for its reliability and service quality.''

Elena Fontelles - CEO

Happets

Paack allows us to offer scheduled deliveries with specific time slots, which is
crucial for us.''

Oriol Aldomà - Co-Founder

Imperfectus

The quality of the product begins to be appreciated by the quality of the
delivery.''

Luís Serra - Founder

La Mejor Naranja

We trust Paack because it provides time slots and weekend deliveries.''

Pedro Sagüés Richter - Co-Founder & CEO

Regalador

What we value most about Paack's customer service is their speed, both over the
phone and via email.''

Núria Vilamajó - Customer Service Manager

Talkual

What we value most about Paack is the ability to choose the delivery time
slot.''

Freedy Salazar - COO & Fundador

Yo pongo el hielo

We trust Paack because of their high first-attempt delivery success rate.''

Freedy Salazar - COO & Fundador

Yo pongo el hielo

Paack allows us to make temperature-controlled deliveries in a flexible model
without fixed delivery costs.''

José Luís Gómez - Director of Logistics and Systems

La Sirena

We trust Paack for its flexibility, punctuality and care with the package.''

Jorge Grand - eCommerce Manager

Smileat

We trust Paack for its fast distribution and because it allows us to schedule
Next-Day deliveries.''

Jyotish Chugani - Co-Founder

Xtralife




MORE THAN 150 CITIES



European Presence

Sustainable coverage

Check our coverage

We are your ideal business partner

Join us to enhance your customers' delivery experience!
GET STARTED
More information about Paack
What does a transportation company do?

A transportation company specializes in providing logistics and goods mobility
services from one location to another efficiently and securely.

What are ground transportation companies?

Ground transportation companies are organizations specialized in managing and
executing transportation services using trucks, cargo vehicles, buses, or
railways. These companies play a crucial role in the supply chain for various
routes and distances.

What is a parcel delivery company?

A parcel delivery company is responsible for the transport and delivery of
packages, picking them up from their clients’ facilities or specific locations
and ensuring their delivery to the final destination. Paack is an example of a
last-mile delivery company.

What are the benefits of sending your packages with Paack?

Sending your packages with Paack provides benefits such as delivery flexibility,
real-time tracking, sustainable deliveries, and access to the latest technology
within the logistics sector.

How does a courier and parcel delivery company work?

The operation of a courier and parcel delivery company follows a meticulous
process that ensures the safe and timely delivery of packages and orders. There
is strict monitoring from package reception, registration, and labeling to
sorting and storage, up to planning its route and delivery. If you want to learn
more, you can visit this article.

What services does Paack offer?

Paack offers customer-centric delivery services. We provide Next Day, Same Day,
Chosen Day and Immediate Delivery options, as well as Returns. You can discover
more by visiting the following page.

What is a scheduled delivery?

A scheduled delivery is a delivery service that allows customers to choose the
date and time slot for their order delivery. This provides more flexibility and
convenience for customers, reducing delivery attempts.


 * Services
 * Parcel deliveries
 * Temperature controlled deliveries
 * Returns
 * Delivery times
 * Technology platform

 * About us
 * About us
 * Where we are
 * ESG criteria
 * Media
 * Our clients

 * Blog

 * Help
 * FAQs
 * Track your order

 * Contact us
 * Contact us
 * Work with us


SERVICES

Parcel deliveries Temperature controlled deliveries Returns Delivery times
Technology platform


ABOUT US

About us Where we are ESG criteria Media Our clients


BLOG


HELP

FAQs Track your order


CONTACT US

Contact us Work with us
ESENFRITPT
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