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* Features AN ALL-IN-ONE PLATFORM TO UNIFY YOUR CUSTOMER CARE AND MARKETING INSIGHTS Community Engagement Foster loyaltly and manage brand's health by engaging with your audience meaningfully Social CRM Enhance social media care with data driven strategies for improving CX BI Tools and Dashboards Enhance your brand's analytics for smarter decision-making and time savings on reporting Social Listening Track conversations, gain actionable insights and better engage with your customers Social Publishing Effortless social media management, enhancing content collaboration across channels and profiles Command Center Visualize data on large screens with stunning dashboards to grasp your brand's performance Social Analytics Leverage social media data to uncover actionable insights and AI based smart suggestions Surveys & Feedback Reduce uncertainties, gather accurate data at the source, and assess your brand's CX efforts. Crisis Management Proactively identify and mitigate crisis effectively while positively impacting your brand’s online reputation * Ready to unlock the power of unified customer experience management? Get started for free → * Learn AN ALL-IN-ONE PLATFORM TO UNIFY YOUR CUSTOMER CARE AND MARKETING INSIGHTS Blogs Discover actionable tips and expert insights related to social listening, social CRM and others Case studies Uncover proven strategies and understand why leading brands trust Konnect Insights Whitepapers Immerse yourself in deep research, data-driven analysis, and thought-provoking insights Careers Join our team of passionate professionals and embark on a journey of continuous learning and growth Developers API documentation for connecting your apps with Konnect Insights Partner with Konnect Partner with us and unlock synergies that will help customers unify their CX * Leverage your existing tech stack with added impetus through integrations for holistic CX management. Check out the integrations Explore now → * App Marketplace CONNECT YOUR CRMS, CONTACT CENTERS, CHAT APPLICATIONS, MARKETING AUTOMATIONS, COLLABORATION TOOLS AND MANY MORE WITH READYMADE CONNECTORS IN KONNECT INSIGHTS APP MARKETPLACE Calling Applications Seamlessly connect calls to streamline customer interactions CRM Sync customer data effortlessly with popular CRM solutions for enhanced relationship management Conversation AI Leverage chatbots + human interactions for better customer care and experience Collaborations Seamless collaboration with all entities involved in providing a great customer experience across the purchase journey Project Management Efficiently manage projects for exceptional customer experiences, end-to-end Marketing Automation Automate marketing for streamlined campaigns and audience engagement based on data * Leverage your existing tech stack with added impetus through integrations for holistic CX management. Check out the integrations Check out the integrations → * Plans Professional Plan Get started with the important features for social media Customer Care, Social Media Management & Social Analytics Advanced Plan For brands with large volumes, access all basic and advanced features that will facilitate better CXM Enterprise Plan Ensure a complete grasp of your brand conversations, tickets, & analytics with the most preferred plan across leading brands * Plans that suit all kinds of needs for both brands and agencies. Connect with us to know more Explore Now → Login Start Free Trial UNIFIED CUSTOMER EXPERIENCE MANAGEMENT PLATFORM All Tickets in one place. All Analytics in one place. Unify your Customer Care and Marketing Request a Demo Watch Video x TRUSTED BY GLOBAL BRANDS 100% COVERAGE OF BRAND PUBLIC DATA, AUTHENTICATED PRIVATE CHANNELS AND COMPETITOR’S PUBLIC DATA X (Twitter) Facebook Instagram LinkedIn YouTube Email Tickets App Store Play Store Google Business Blogs WhatsApp Web Results Feedback Survey News Forums Reviews Webhooks Telegram Reddit Quora Trustpilot TikTok Physical Locations Ecommerce Reviews Koo Consumer Forums LISTEN TO YOUR CUSTOMERS, LEARN FROM THEM, ENGAGE WITH THEM AND MAKE THEM HAPPIER A central product for your brand LISTEN. EVALUATE. ACT. Social Listening Community Engagement Social CRM Social Analytics Social Publishing Surveys & Feedback BI Tools & Dashboards Crisis Management Listen to online web, Social Media and a lot more Do not miss out on any conversation anywhere on the web. Listen to your customer's voice, engage with them and make them happier Get Market Intelligence Analyze customer data from anywhere on the web and social media. Get real-time market intelligence. Fine-tune your strategies and make valuable business decisions Learn from your customers Understand sentiment, share of voice, media type, classification, influence, demographics, campaign insights.With great dashboards and smart suggesttion (KISS) reports. Competitor's/Industry benchmarking See how you are faring against your competition. Understand what is working for them and what is working against them. Understand global trends with support for over 190 languages Conversations as Tickets View all conversations related to your brand in the form of support tickets, which give you a detailed overview of the customers and their queries in terms of history, analytics, followers, and influence. Based on this, you can define priorities for response management Escalations & auto assignment You have the flexibility to check with external teams who are not a part of the tool regarding responses through email escalations by adding the conversation details. You can also auto-assign queries to appropriate users/groups based on the rules you define, thus reducing time Impact measurement Get a complete view of all the tickets that are at various stages of resolution, check TAT scores, and identify areas that need more action. Measure the impact by analyzing the difference in sentiment based on your efforts Automation and workflows Workflows and automation such as queuing, ticket history, auto-assignment and classification, draft templates, and many more to ensure your agents are empowered to respond to and resolve queries in a timely manner Agent performance Track and measure How are your agents performing with various TAT reports and SLAs to be able to identify the hits and misses and ensure the right actions are taken in terms of agent productivity? One view of the customer Have all your customer query data points, including web and social, in one place to be able to have a holistic view of the customer, including the query history, details, etc, and use this information for better CXM Analytics and Benchmarking With over 700 charts covering various aspects of listening, social media analytics, competitor analytics, and agent performance reports, you get a comprehensive and holistic view of your brand's perception and performance in terms of customer experience management and marketing KISS - Konnect Insights Smart Suggestions In simple plain English, understand complex metrics that are easy to remember. Insights are presented in a way humans speak and with the right pictures. Understand what has worked for you and get suggestions on what will work for you with AI-powered smart suggestions Content Strategy With all your insights in one platform, identify trends, pain points, hits and misses, moments when your audience is active, and much more to quickly shape align messaging into consumer-relevant and engagement-driven Social Media Management Easily and effectively publish or schedule posts on social media across multiple channels and multiple accounts, simultaneously, preview them on different devices, and check them out on a content calendar for a 360-degree view of all your posts Approval process Ensure the right and correct content goes live on social media channels using the approval-rejection feature, facilitating easy collaboration between brands, agencies, and teams for the right representation of the brand Creative Asset Library Pre-save all your content, including text and media, in the creative asset library. Easily pick them up for publishing and scheduling, giving your design and content teams the flexibility to plan and execute your campaigns and festivals Customer Satisfaction Surveys If your customers are really satisfied, Send Csat-Customer Satisfaction Surveys that are linked to your customer care module and learn from your customers about the agent's performance Link to Social Listening Get the best ideas from those who matter the most—your customers. Analyze all insights in unified dashboards with classifications created for social listening Market Research Expand your market research capabilities to keep track of your brand, test your ideas, or get a gut check with your target audience. Share learning across your organization Customised Dashboards Create dashboards for various stakeholders by simply dragging and dropping charts from the chart library or charts created from BI tools. Bring in your external data sources too to create dashboards Create your own charts Create any type of chart using advanced features such as pivoting, defining your own filters, columns, dimensions, and measures, which are completely tailored to your needs while going granular, equipping you with intelligent insights for better business decisions Flexible reporting Shareable and collaborative dashboards and charts with the ability to add your own notes or inferences. You won't find the need to download data in excel spreadsheets or make ppts. Save time and share live dashboards Themes and Brand colors Create your own themes to match your brand colors. Or define chart colors to match the brand and competition. Use various color palettes to make visually stunning dashboards Identify crisis Ensure you are aware of any impending crisis that could affect your brand and be ready for it. Use keywords, hashtags and other parameters such as follower count, to monitor situations that can lead to crisis Get notified real time Once you have defined the parameters to identify crises, you will get real time alerts based on them. You can ensure that you don't miss out on these notifications by choosing to be alerted on mobile apps and/or email Take Action Prepare a crisis management and mitigation plan by looking at analytics and data. Respond to queries in real time and use workflows to enhance their productivity and TATs and identify and mobilise influencers to counter crises KONNECT INSIGHTS APP MARKETPLACE SEAMLESS INTEGRATIONS WITH YOUR FAVORITE APPS 4 PILLARS OF OMNI-CHANNEL CUSTOMER EXPERIENCE Social Media + Online Web + Emails + Offline Touchpoints Calling + Chats Analytics + CRM Publishing + Marketing Automation 4 PILLARS OF UNIFIED CUSTOMER EXPERIENCE Social Media Online Web Emails Offline Touchpoints Analytics CRM Calling Chats Publishing Marketing Automation Online Web Social Media Emails Offline touchpoints Calling Chats Analytics CRM Publishing Marketing Automation WHY LEADING BRANDS CHOOSE US Unified omni-channel platform Unified reporting across all customer touchpoints Enterprise partner of social media platforms Multilingual Konnect with 1000+ apps. Best-in-class dashboards and BI tools Quick implementation and highly scalable One view of the customer across all touchpoints Built on top of AI User delight and customer happiness GDPR, ISO, SOC2, HIPAA compliant Plug and play integration with CRMs, contact centers, etc. 94% YEAR ON YEAR RETENTION. ONCE A KONNECTOR ALWAYS A KONNECTOR Todd Nilson Clocktower Advisors- President Konnect Insights is incredibly powerful! I have been actively using the platform for some time now and what has impressed me the most is the in-depth reporting from social listening across channels. You can really dig in and gain actionable insights to deepen connection with your followers. The publishing tools are excellent, too. Inderjit Singh COO After scouting for a number of options, our team finally zeroed in on Konnect Insights. The coverage of the tool is excellent and the monthly conversations that we used to track increased from 10k to 50k for our brand. As an agency this helped us a lot as we could report well to our client. The analytics and dashboards are very detailed and helps us manage everything in one tool. Keith Tangram Consulting- Marketing & Social Media Manager Konnect Insights is proving to be essential to my job - right from getting exhaustive coverage for my clients to being able to manage their reputation by responding to customer queries. Most importantly I find it to be intuitive, so if there is anything that I haven't been shown I can generally figure it out for myself. It is the best software of its kind that I have ever used." Sabyasachi Mitter Fulcro World- MD Konnect Insights empowers my client servicing and strategy teams to analyse the impact of the work we do for our clients. The integration of analytics and listening means my team can manage their work efficiently and meet our client expectations. Ashish Mohan Cog Digital- CEO Social Media Marketing is one of the most cost-effective online marketing strategies for some time now. However, when comes the time to scale social media campaigns for your clients, you need something extra. You simply can’t dominate social media without a great tool in your arsenal. We evaluated quite a few solutions before finalizing Konnect Insights. It’s one tool which helps in listening, analytics, publishing and response management hence it perfectly fits the bill for us. Maria Carvalho Cuemath- Associate Manager Marketing Konnect Insights has been a very helpful 360-degree tool for our marketing and customer support teams. It helped understand the current market sentiments towards our brand and to create effective strategies around it. The best feature of this tool would be their Reports Dashboard that has a vast variety of data charts that can be used to create reports and presentations whenever needed. Jithin Decathlon- Country Feedback Leader Konnect Insights' main USP is that it has an amalgamation of multiple modules. It was a blessing in disguise to have accidentally stepped on its website. The smooth UX/UI encourages any onlooker to stay put with the tools. Gaining Insights and generating reports has become effortless, we are happy to have chosen Konnect Insights as our Social Listening Partner. Kye Hush Tangram Consulting- Senior Consultant Everything about Konnect Insights is classy and neat. I have used multiple SaaS products in analytics, marketing automation, CRMs, ticketing platforms. But when it come to UI / UX the best one is Konnect Insights. Love the rich dashboards, themes and even simple data entry forms. It gives you a very rich feel. Rohit Gahlaut Max Healthcare- Assistant General Manager Konnect Insights has been a reliable partner in our social media endeavours. The tool has helped us manage and map our social presence effectively. As a Consumer facing Brand with heavy consumer enagagement, Max Healthcare is very sensitive to the voice of customer. Konnect Insights as a platform has helped us understand it efficiently and helped us reach back to the people to assist them on multiple social platforms. Since last year when we first onboarded them I have seen the tool bring out new features to meet our requirements which are ever evolving and the team is very helpful with training workshops and resolving any issues. Lilach Bullock Lilach Bullock Ltd- Founder Konnect Insights is primarily a professional social listening and monitoring tool; but, like a Swiss army knife, it actually includes a few other full-fledged services as well:Social CRM tool: workflow and response management features; Analytics: brand, competition, and industry analysis; Social scheduling: easily schedule messages for your social profiles. GD Prasad Dentsu Webchutney- Senior Account Director The biggest advantage we see with using Konnect Insights is the hands-on approach of the team. They have taken into account our requirements and included the same in their product development roadmap. The platform is easy to use and has added to our overall social intelligence, and we aim to use the data we have to provide impactful insights to our clients. Eric Bohren's Freshworks - Sr Director, Global Technology Partners and Marketplace We have a seamless integration between Konnect Insights and Freshdesk. This gives us the ability to provide excellent coverage to our clients when it comes to social data. The queries coming on social media and web can be easily pushed into Freshdesk thus giving us a single view of the customer across the systemns Read More GET ‘ONE VIEW OF THE CUSTOMER’ ACROSS ALL TOUCHPOINTS Unify your customer experience on social (X, Facebook, Instagram and many more), emails, calls, chats. Connect with your CRMs and Marketing Automations Book a Demo ✗ We use cookies on this site to improve your browsing experience, analyse individualised usage and website traffic, tailor content to your preferences, and make your interactions with our website more meaningful. To learn more about the cookies we use, please read our Cookie Policy. By using our website, you agree to our use of cookies I Accept Learn Blogs Case Studies Whitepapers Careers BI Tools / Dashboards Command Centre FEATURES Community Engagement Social Listening Social Analytics Social CRM Social Publishing Surveys & Feedback MORE Plans Developers Brand Guidelines Crisis Management Partner with Konnect App Marketplace REACH out to us Copyright © 2024, Prudence Analytics and Software Solutions Pvt. Ltd · Terms & Conditions · Privacy Policy · Cookie Policy