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 * Support
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   Verizon Messages (Message+) FAQs



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 * Introduction
   * 
 * Changes to Verizon Messages (Messages+)
   * 
 * About Verizon Messages
   * 
 * Features of Verizon Messages (Message+)
   * 
 * Compatibility and Customization
   * 
 * Syncing Messages Across Devices
   * 
 * Palm and Tablet Use
   * 
 * Billing and Traveling
   * 
 * eGift Cards
   * 
 * Verizon Location Data Collection Permission
   * 
 * Samsung Smartphones
   * 
 * Troubleshooting
   * 

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PAGE CONTENTS

✖

 * Introduction
 * Changes to Verizon Messages (Messages+)
 * About Verizon Messages
 * Features of Verizon Messages (Message+)
 * Compatibility and Customization
 * Syncing Messages Across Devices
 * Palm and Tablet Use
 * Billing and Traveling
 * eGift Cards
 * Verizon Location Data Collection Permission
 * Samsung Smartphones
 * Troubleshooting

Page contents


VERIZON MESSAGES (MESSAGE+) FAQS




 * Verizon Messages
 * Calling on Verizon Messages

Verizon Messages (Message+) is a texting app that lets you sync your texting
conversations across all your compatible devices. Verizon Messages (Message+) is
separate from your phone’s other texting apps (i.e., iMessage, Google Messages,
etc.).

Important:

 * See what's changing in Verizon Messages (Messages+)
   
 * The ability to send and receive text messages on Verizon’s website is
   discontinued.
 * On or about June 2024, Verizon will start to shutdown the Verizon Message+
   app
 * eGift cards will no longer be available to buy through Message+ after April
   2024. You can redeem previously purchased eGift cards after this date.


CHANGES TO VERIZON MESSAGES (MESSAGES+)

Expand All


WHAT CHANGES ARE BEING MADE TO VERIZON MESSAGES (MESSAGE+)?

These changes are coming to Verizon Messages (Message+):

 * Messaging Web Client Access - The ability to send and receive text messages
   on Verizon’s website is discontinued as of 12/11/23. Your message history
   will remain. You can continue to use the Android™ and iOS versions on mobile
   devices or the Mac® desktop version. We recommend using Google Messages to
   continue to send and receive text messages in a web browser.
   * Get instructions on how to use Google Messages on your laptop and eligible
     mobile device at Check your messages on your computer or Android tablet.
   * For iOS mobile devices, you can send and receive messages only through the
     Message+ mobile app.
 * Message+ Application Shutdown - On or about June 2024, Verizon will start to
   shutdown the Verizon Message+ application. Once the Message+ application is
   shut down, you won’t be able to use the Message+ application to send and
   receive messages.

For Android users: We recommend switching to Google Messages on your Android
devices before June 2024. Google Messages may already be installed on your
Android device. If not, you can download Google Messages directly from the
Google Play Store.







ABOUT VERIZON MESSAGES

Expand All


HOW MUCH DOES VERIZON MESSAGES (MESSAGE+) COST?

There's no monthly subscription fee or charge to download the Verizon Messages
(Message+) app from the app store on your device or computer.*

Important: On our about June 2024, Verizon will start to shut down the Verizon
Message+ app.

Messages you send and receive with Verizon Messages (Message+) over the Verizon
network or a Wi-Fi network will count towards your smartphone's messaging plan.
Messages that are synced to and from a tablet over a Wi-Fi network won't incur
data charges.

*Data charges may apply for download and using certain features according to
your data plan. Data charges may also apply for the synchronization of messages
among your devices. Downloading Verizon Messages (Message+) will require
approximately 30 MB of data.






WHO CAN USE VERIZON MESSAGES (MESSAGE+)?

Anyone with a valid US mobile number and compatible device can use Verizon
Messages (Message+), including non-Verizon customers.

Important: On our about June 2024, Verizon will start to shut down the Verizon
Message+ app.






WHAT DEVICES ARE COMPATIBLE WITH VERIZON MESSAGES (MESSAGE+)?

Verizon Messages (Message+) is compatible with:

 * Mobile devices running:
   * Android™ 4.2 and newer
   * iOS 7 and newer
 * Computers running:
   * OS X 10.8 and newer

Note:

 * When using Message+ on computers, certain features aren't available for
   desktop messaging.
 * We no longer provide support for the Verizon Messages (Message+) Windows app
   (e.g., bug fixes or new features). 
   
 * On our about June 2024, Verizon will start to shut down the Verizon Message+
   app.






FEATURES OF VERIZON MESSAGES (MESSAGE+)

Expand All


WHAT ARE PUBLIC PROFILES?

Public profiles let all Verizon Messages (Message+) users, including those who
aren't in your contacts, see your name and avatar. You can edit, delete or
bypass the public profile feature at any time by going to your sidebar menu.






HOW DOES GROUP CHAT WORK ON VERIZON MESSAGES (MESSAGE+)?

Group Chat lets you add or remove members, assign administrators within the
group, add avatar and background, and more. A group can have up to 250
participants.

You can create a Group Chat by tapping the Pencil icon.

Creating a new group lets you customize the conversation for that group with a
unique background, avatar and name. You can also make this your default setting
for all group messages by updating your Group Conversations settings.

Note: If you switch to a messaging app other than Verizon Messages (Message+),
you won't be able to access your Group Chats.


Important: On our about June 2024, Verizon will start to shut down the Verizon
Message+ app.







WHAT IS DRIVING MODE IN VERIZON MESSAGES (MESSAGE+)?

When Driving Mode is turned on, the Verizon Messages (Message+) app will turn
off incoming audio and pop-up message notifications and send an auto-reply
message, saying that you're driving and you'll reply later.

The auto-reply message can be edited or turned off in the Driving Mode settings.
Driving Mode is only available in Verizon Messages (Message+) for Android at
this time.

If you turn on Auto-Glympse in the app's settings, your location will
automatically be shared with anyone on your whitelist of Auto-Glympse contacts,
if they message you while Driving Mode is turned on.

Refer to Driving Safety in the Terms and Conditions for more information.

Learn how to Use Driving Mode on Android.






WHAT IS GLYMPSE® IN VERIZON MESSAGES (MESSAGE+)?

Glympse is a way to share your real-time location on a map in a conversation.
You can choose who can see you and for how long. Visit Glympse.com for more
information.

You can turn on Driving Mode and Auto-Glympse in the app's settings. Then your
location will automatically be shared with anyone who is on your whitelist of
Auto-Glympse contacts and messages you while Driving Mode is on.

Refer to Location in the Terms and Conditions for more information.

Learn how to:

 * Send a Glympse on Android
 * Send a Glympse on Apple






WHAT IS THE YELP FEATURE OF VERIZON MESSAGES (MESSAGE+)?

Verizon Messages (Message+) integrates with Yelp, so you can quickly plan with
your friends where and when to meet up.

Find a Yelp location and then share the hours of operation and directions all
through the Verizon Messages (Message+) Yelp feature. It also estimates the time
of arrival for both parties.






WHAT IS BETA LAB IN VERIZON MESSAGES (MESSAGE+)?

Beta Lab lets you explore cutting-edge features and provide feedback as we work
to create new, innovative ways for you to communicate.






CAN I SCHEDULE MESSAGES TO BE SENT AT A LATER DATE WITH VERIZON MESSAGES
(MESSAGE+)?

Yes, you can schedule messages to be sent at a specific date and time up to 1
year later. If you schedule a message to be sent at a later date, then we store
that unsent message until the scheduled delivery date and for up to 90 days
after delivery.

Learn how to:

 * Use message scheduling on Android
 * Use message scheduling on Apple






WHAT IS CALLING ON VERIZON MESSAGES (MESSAGE+)?

Calling on Verizon Messages (Message+) lets you make and receive voice or video
calls on your tablet, and voice calls from compatible smartwatches, all using
your smartphone's mobile number. They can be made over Wi-Fi or your cellular
network.

You can make calls from secondary devices to North American numbers (i.e., calls
to a country code of 1).

For more information visit the Calling on Verizon Messages (Message+) FAQ.






DOES VERIZON'S MESSAGE+ APP SUPPORT ADVANCED MESSAGING WITH RCS?

Important: On our about June 2024, Verizon will start to shut down the Verizon
Message+ app.

Verizon's Message+ application currently supports some Advanced Messaging
features including typing indicators and read receipts on select devices. These
features are only available when messaging with another customer using an
Advanced Messaging capable device and on the Verizon network.

You can find more information about RCS Advanced Messaging on the Advanced
Messaging FAQs page.






COMPATIBILITY AND CUSTOMIZATION

Expand All


HOW DO I KNOW IF MY DEVICE IS COMPATIBLE WITH VERIZON MESSAGES (MESSAGE+)?

Important: On our about June 2024, Verizon will start to shut down the Verizon
Message+ app.

Verizon Messages (Message+) supports most Verizon Android and Apple® phones and
tablets. To check if your phone or tablet is supported:

 1. Open the app store on your device (e.g., Play Store, App Store, etc.).
 2. Tap the Search field.
 3. Enter "Verizon Messages.".

If "Verizon Messages" or "Message+" is listed in the search results, your device
is supported. If one of those isn't listed, the app isn't supported on your
device.

If your device isn't supported, check again later.






HOW CAN I PERSONALIZE OR CUSTOMIZE VERIZON MESSAGES (MESSAGE+)?

With Verizon Messages (Message+), you can:

 * Set a profile picture or avatar
 * Take and send selfies
 * Edit and send videos
 * Personalize images with sketches, captions or collages
 * Use Kanvas to add stickers, doodles or text on a picture
 * Customize conversation backgrounds, bubble styles and font
 * Set auto reply messages
 * Set a signature

Note: Not all features are available on every OS or version of Verizon Messages
(Message+).

Learn how to:

 * Use Verizon Messages (Message+) on Android
 * Use Verizon Messages (Message+) on Apple






CAN I CUSTOMIZE MY GROUP CONVERSATIONS DEFAULT SETTINGS?

In the Group Conversations section in settings, you'll find a "Use MMS to start
a group conversation" box. Checking or unchecking this box will change how you
start a group conversation:

 * With this box unchecked - Any time you send a message to multiple contacts,
   you'll be prompted to create a new enhanced group that includes everyone in
   the To field. You'll then be able to name the group, edit the group
   participant list, and customize the group with a unique background and
   avatar.
 * With this box checked - You won't be prompted to create and name the group
   when you send a message to multiple contacts. It will be sent as a
   traditional multimedia message. If you want to create an enhanced group that
   you can customize, you'd need to create the group first, then send a message
   to the group.






DOES VERIZON MESSAGES (MESSAGE+) REPLACE THE NATIVE TEXTING APP ON MY PHONE, OR
CAN I SWITCH BETWEEN APPS?

Verizon Messages (Message+) may be the default Messaging app on many Verizon
Android devices. On some devices, it doesn't replace the native texting app.

You can switch between the native texting app on your phone and Verizon Messages
(Message+). Messages sent or received in one app will also appear in the other
app.

You may receive duplicate notifications or only receive notifications from one
app, depending on your notification settings. In addition, there may be
differences in functionality that impact your messaging experience (e.g., on
some devices, if you use the native app to send a group message to iPhone®, it
may change your thread from group MMS to mass text).

We recommend selecting a primary messaging app, instead of jumping back and
forth






DOES VERIZON MESSAGES (MESSAGE+) INCLUDE AN ADDRESS BOOK THAT'S DIFFERENT FROM
MY DEVICE'S ADDRESS BOOK?

No, Verizon Messages (Message+) uses your device's address book and contact
list. It doesn't generate a unique address book.

To improve your messaging experience, you can use Verizon Cloud to back up all
contacts from your primary smartphone to Verizon Cloud. This will let your
contacts be synced in Verizon Messages (Message+) on any devices or the web.






SYNCING MESSAGES ACROSS DEVICES

Expand All


CAN I USE VERIZON MESSAGES (MESSAGE+) WITH MORE THAN ONE DEVICE?

Yes, you can download and use Verizon Messages (Message+) on any compatible
device or computer. You can sync your mobile number with up to 5 additional
devices.

Some features aren't available on a computer.

Important: On our about June 2024, Verizon will start to shut down the Verizon
Message+ app.






WHAT IS INTEGRATED MESSAGING? CAN I USE VERIZON MESSAGES (MESSAGES+) WITHOUT
USING INTEGRATED MESSAGING?

Integrated Messaging is a service that works with Verizon Messages (Message+) to
let you send and receive text and multimedia messages seamlessly on your
smartphone, tablet,  or computer using your Verizon mobile number. The service
syncs up to 90 days of messages across your devices.

You can use Verizon Messages (Message+) to send and receive messages without the
Integrated Messaging service. To use the Verizon Messages (Message+) app without
the multi-device sync feature, simply unsubscribe from Integrated Messaging.

However, if you want to access your messages from a device other than your
primary phone, like your tablet or computer, then you'll need to subscribe to
Integrated Messaging.

Refer to Message Retention in the Terms and Conditions for more information.






HOW DO I SUBSCRIBE TO INTEGRATED MESSAGING?

Using the Verizon Messages (Message+) app on your phone, tablet, or computer
will automatically subscribe you to the Integrated Messaging service. You can
also sign up for Integrated Messaging on the web by signing in to My Verizon
from the My Messaging page and clicking Go to Web App.

If you have unsubscribed from the service, you can re-subscribe any time.






HOW DO I UNSUBSCRIBE FROM INTEGRATED MESSAGING?

To unsubscribe from Integrated Messaging:

 1. Tap the Menu icon in the Verizon Messages (Messages+) app.
 2. Tap Settings.
 3. Tap Account.
 4. Tap Delete My Account.
 5. Enter your phone number and tap DELETE ACCOUNT.
    
    Note: This is a permanent process and cannot be undone.
 6. Scroll to and tap Unsubscribe.

Your account will be deleted, and you can continue to use the Verizon Messages
(Message+) app without the Integrated Messaging service.

However, if you want to access your messages from a device other than your
primary phone, like your tablet or computer, then you'll need to subscribe to
Integrated Messaging.






MY PHONE NUMBER IS ON A BUSINESS ACCOUNT. CAN I SUBSCRIBE TO INTEGRATED
MESSAGING?

Yes, most business accounts are eligible to use Integrated Messaging and can
subscribe to this service.

Note: Integrated Messaging with Verizon Messages (Message+) isn't designed for
secure transmission or storage of personal healthcare information. Therefore, it
must not be used to store or transmit Protected Health Information (PHI) as
defined in the Health Insurance Portability & Accountability Act of 1996 and the
Health Information Technology for Economic and Clinical Health Act of 2009 and
accompanying regulations (collectively "HIPAA").






HOW LONG ARE MESSAGES STORED USING INTEGRATED MESSAGING WITH VERIZON MESSAGES
(MESSAGE+)?

To make sure your messages are synced across your devices, we store the messages
you keep on your devices for up to 90 days. When you delete a message from one
device, we delete it from our servers and also from your other devices. This
syncing process may not be instantaneous.

If you no longer want to use Integrated Messaging on any device, then you must
unsubscribe from Integrated Messaging to stop it from syncing and storing your
messages. Deleting the Verizon Messages (Message+) app from a device or
switching to another messaging app, even the default messaging app on the
device, won't stop the storage of messages.

Refer to Message Retention in the Terms and Conditions for more information.






IS INTEGRATED MESSAGING WITH VERIZON MESSAGES (MESSAGE+) DESIGNED FOR SECURE
TRANSMISSION OR STORAGE OF PERSONAL HEALTHCARE INFORMATION?

No, Integrated Messaging with Verizon Messages (Message+) isn't designed for
secure transmission or storage of personal healthcare information. Therefore, it
must not be used to store or transmit Protected Health Information (PHI) as
defined in the Health Insurance Portability & Accountability Act of 1996 and the
Health Information Technology for Economic and Clinical Health Act of 2009 and
accompanying regulations (collectively "HIPAA"). If you're a Covered Entity or a
Business Associate as defined by HIPAA, you must not use Integrated Messaging to
store or transmit PHI. If your business is a Covered Entity or Business
Associate as defined by HIPAA, or otherwise doesn't want its users to save
messages to the cloud, an authorized representative must block Integrated
Messaging.

To learn more about HIPAA, go to
http://www.hhs.gov/ocr/privacy/hipaa/understanding/index.html.

Refer to HIPAA in the Terms and Conditions for more information.






IF I USE A DIFFERENT MESSAGING APP ON MY PHONE, WILL MY MESSAGES SYNC TO VERIZON
MESSAGES (MESSAGE+) ON MY CONNECTED DEVICE?

Important: On our about June 2024, Verizon will start to shut down the Verizon
Message+ app.

You'll be able to send messages from both your phone and connected device, but
not all messages will be synced. You may experience limitations with certain
functions, like sent messages, read status and deletions.

For better results with syncing, use Verizon Messages (Message+) on both
devices.






PALM AND TABLET USE

Expand All


CAN I STILL GET MESSAGES THROUGH VERIZON MESSAGES (MESSAGE+) ON MY PALM
(CONNECTED DEVICE) OR TABLET IF I DON'T HAVE A COMPATIBLE SMARTPHONE?

Yes, refer to the following guides to set up Palm or a tablet on your account:

 * Set up Verizon Messages (Message+) on Android
 * Set up Verizon Messages (Message+) on Apple

Note: Messages start syncing on the day you sign up for Integrated Messaging.
Any messages you sent before you signed up for the service won't be synced. The
Integrated Messaging service syncs up to 90 days of messages between the web and
your iPhone, tablet or other devices. Messages older than 90 days will remain on
your phone, but won't be synced to the web.

Refer to Message Retention in the Terms and Conditions for more information.






CAN MY PALM (CONNECTED DEVICE) OR TABLET SYNC TO MULTIPLE PHONE NUMBERS WITH
VERIZON MESSAGES (MESSAGE+)?

No, each Palm or tablet can only sync to a single phone number at a time through
Verizon Messages.

To switch your Palm (connected device) or tablet to a new phone number, you must
remove the device from the list of synced devices for the old number. Then you
can add the device to the synced devices for the new number.

You can have multiple devices linked to a single phone number.






BILLING AND TRAVELING

Expand All


I HAVE AN UNLIMITED MESSAGING PLAN. WILL I BE BILLED EXTRA FOR MESSAGES SENT
WITH VERIZON MESSAGES (MESSAGE+)?

Messages sent through Verizon Messages (Message+) are billed just like they
would be with any other messaging app.

 * If you have an unlimited messaging plan: You won't be charged extra for
   messages sent or received with Verizon Messages (Message+). However, certain
   features will use data according to your data plan.
 * If you haven't subscribed to a messaging plan: You'll be charged standard
   "pay as you go" rates for text messages and multimedia messages.
 * If you're on a business account with a text-only plan: You'll be billed for
   multimedia messages at standard rates.

Refer to Charges in the Terms and Conditions for more information.






WHEN USING VERIZON MESSAGES (MESSAGE+), HOW DO I KNOW WHAT KIND OF MESSAGE I'LL
BE BILLED FOR?

Individual text-only messages will be billed as text messages.

All other messages will be billed as multimedia messages. Each attachment (e.g.,
picture, video, etc.) that’s smaller than 5 MB will be billed as a single
multimedia message.

Messages with attachments over 5 MB and certain other features will incur data
charges according to your data plan.

eGift cards will be billed based on the value of the eGift card selected.
Standard multimedia message rates apply for the sender and recipient of the
eGift card.

Refer to Charges in the Terms and Conditions for more information.






IF I SEND OR RECEIVE A MESSAGE FROM MY TABLET OR THE WEB USING VERIZON MESSAGES
(MESSAGE+), WILL I BE CHARGED TWICE?

No, you'll only be charged one time according to your messaging plan when you
send or receive a message. You'll be charged the same rate per message, per
recipient, regardless of whether you send your message from your mobile phone,
tablet, computer or other device.

Refer to Charges in the Terms and Conditions for more information.






WILL I BE CHARGED DATA WHEN USING VERIZON MESSAGES (MESSAGE+)?

Data charges may apply when downloading and using certain features of Verizon
Messages (Message+).

If you have Verizon service: Sending and receiving texts (including images,
audio, video under 5 MB, etc.) will be billed according to your messaging
allowance, not your data allowance. Use of other features, including the
following, will count against your data allowance (unless you’re using Wi-Fi):

 * Sending and receiving videos over 5 MB
 * Glympse messages
 * Yahoo search
 * Places by Yelp
 * Gifting
 * Image preview
 * Calls on linked secondary devices using Integrated Calling (such as your
   watch or tablet)
 * Kanvas images/editing, administrative features including (auto-reply,
   muted/unmuted conversations, Scheduled Messages, updating group details, and
   public profile updates)

If you're not a Verizon customer: You'll be billed under your own provider's
messaging and data plans.

You'll be billed at data rates for sending and receiving attachments that are 5
MB or larger (unless you're on Wi-Fi), according to your messaging and data
plans with Verizon or your wireless provider.

When using Verizon Messages (Message+) outside of the US, Global Data charges
will apply.






CAN I USE VERIZON MESSAGES (MESSAGE+) WHILE I'M IN ANOTHER COUNTRY AND WHAT
CHARGES WILL APPLY?

Yes, you can use Verizon Messages (Message+) while in another country using
Wi-Fi, mobile data or a roaming network.

Verizon Messages (Message+) 5.0 and later will prefer Wi-Fi when roaming and
then mobile data if Wi-Fi is unavailable. Domestic message rates will apply when
using Wi-Fi or mobile data. In addition, international data roaming charges will
apply when using mobile data.

International roaming networks will be used when Wi-Fi or mobile data isn't
available. International messaging rates will apply.

Refer to Charges in the Terms and Conditions for more information.






EGIFT CARDS

Expand All


WHAT ARE EGIFT CARDS IN VERIZON MESSAGES (MESSAGE+)?

Important: eGift cards will no longer be available to buy through Message+ after
April 2024. You can redeem previously purchased eGift cards after this date.

You can attach an eGift card from Verizon Messages (Message+) and send it to any
US mobile phone that can receive picture and video messages. The formatted eGift
card will be delivered as a picture message.

The recipient can use the bar code in the store, or add the value of the eGift
card to an existing gift card or to the company's mobile app.

Note: If you signed up after 3/20/18, eGift cards won’t be available for
purchase through your secondary devices.






WHICH BRANDS OF GIFT CARDS ARE AVAILABLE IN VERIZON MESSAGES (MESSAGE+)?

We offer gift cards from multiple merchants through the Verizon Messages
(Message+) app, and the list keeps growing.

Tap the eGift icon in the Verizon Messages (Message+) app to see a list of
available gift cards.

Important: eGift cards will no longer be available to buy through Message+ after
April 2024. On our about June 2024, Verizon will start to shut down the Verizon
Message+ app.






HOW DO I TRANSFER AN EGIFT CARD TO ANOTHER GIFT CARD OR TO A COMPANY'S MOBILE
APP (E.G., STARBUCKS®)?

You can transfer the balance of the eGift card by copying the card number and
PIN provided with the eGift card to any existing card app. This can be done
online, within the app, or at most merchant locations.






HOW CAN I PAY FOR EGIFTS IN VERIZON MESSAGES (MESSAGE+), AND IS THERE A MAXIMUM
AMOUNT I CAN SPEND?

You can purchase eGifts in Verizon Messages (Message+) 2 ways:

 * Credit card - All major credit cards are accepted, as well as Visa® Debit and
   MasterCard® Debit cards. The spending limits may vary depending on the eGift
   you're ordering or on other factors. There's no limit to the number of credit
   cards you can add to your account, but this activity is monitored to prevent
   fraud.
 * Charge to your Verizon account - Each line on your account can spend a
   maximum of $100/month. Orders will appear on your next month's bill*.

Learn how to:

 * Send an eGift on Android
 * Send an eGift on Apple

Refer to Gift Card purchases in the Terms and Conditions for more information.

*Web purchase, Gifting eligibility and limit requirements apply.






WHAT IS MY CREDIT CARD PIN IN VERIZON MESSAGES (MESSAGE+), AND CAN I CHANGE IT?

The PIN is used to protect your account from unauthorized purchases. Because you
don't need to enter your card info when you use a saved card, we use the PIN to
verify your identity.

Learn how to:

 * Reset your PIN on Android
 * Reset your PIN on Apple






WHAT DO I DO IF I GET LOCKED OUT OF MY EGIFT CREDIT CARDS OR FORGET MY PIN IN
VERIZON MESSAGES (MESSAGE+)?

If you enter an incorrect PIN 5 times, you'll be locked out from accessing your
saved credit cards, and you'll need to reset your PIN.

If you forget your credit card PIN, you won't be able to send eGifts using a
saved credit card. You'll need to remove all of your saved credit cards and then
re-add them. You'll be able to create a new PIN when you re-add your credit
card.

Learn how to:

 * Reset your credit card PIN on Android
 * Reset your credit card PIN on Apple






CAN I RESEND AN EGIFT IF IT GETS DELETED OR LOST BY THE PERSON I SENT IT TO?

You can resend the same eGift card to the person if they accidentally delete
theirs.

To resend an eGift:

 1. Open the message conversation with the person you're resending the eGift to.
 2. Tap the three dots on the eGift you sent and tap Resend eGift Card.

You have successfully resent an eGift.






IF SOMEONE SENDS ME AN EGIFT, CAN I GIVE IT TO SOMEONE ELSE?

Yes, to give away an eGift that's been given to you:

 1. Tap the eGift category at the top to view your eGifts.
 2. Find the eGift you want to give to someone else, and tap the three dots in
    the upper-right corner.
 3. Tap Send to a friend.
 4. Enter the mobile number or email address you want to send the eGift to.
 5. Tap Send.

You have successfully given your eGift to someone else.






CAN I BUY DATA FOR SOMEONE AS A GIFT?

Yes, you can buy and send data as a gift to another Verizon mobile account.
Learn more about data gifting including how to use it.






VERIZON LOCATION DATA COLLECTION PERMISSION

Expand All


WHY DOES VERIZON WANT TO COLLECT LOCATION DATA FROM THE MESSAGE+ APP?

Verizon will use location information collected from Message+ and other apps to
better personalize customer experiences, including advertising, and to develop
new location-based features and services.

Important: On our about June 2024, Verizon will start to shut down the Verizon
Message+ app.






WHAT TYPES OF LOCATION INFORMATION IS COLLECTED?

When you allow it, we collect cellular, Wi-Fi, Bluetooth, GPS and sensor
(gyroscope, accelerometer, light, magnetometer and pressure) information.






HOW DO I PROVIDE PERMISSION FOR VERIZON TO COLLECT LOCATION DATA OR CHANGE MY
MIND ABOUT COLLECTION OF THIS INFORMATION?

The collection of location information for Verizon purposes is completely
optional in Message+. You provide permission when prompted in the app. If you
decide that you don't want Verizon to collect and use this information, you can
still use the app and as well as any location-based features in the app, such as
Glympse and Yelp. You can change your choice at any time through the app
Settings page by toggling the Verizon location data collection setting.






DOES VERIZON COLLECT LOCATION INFORMATION WHEN I AM NOT USING THE APP?

Yes. If you agree to it, location will be collected even when the app is not in
use.






DO YOU SHARE MY LOCATION DATA WITH THIRD PARTIES FOR THEIR OWN PURPOSES?

No, not in a way that identifies individual users. Verizon may share certain
de-identified location information with third parties for limited aggregate
purposes, such as traffic reporting. We do not sell, rent or share precise
location data that identifies you with others for their own purposes.






SAMSUNG SMARTPHONES

Expand All


WHERE IS VERIZON MESSAGES (MESSAGE+) ON MY NEW SAMSUNG PHONE?

If you want to use Message+, you can find it by swiping right on the home
screen. After you open the Message+ app, you can set it as your default
messaging app when prompted.

 

Important: On our about June 2024, Verizon will start to shut down the Verizon
Message+ app.






I DON'T SEE MY PAST MESSAGES ON MY NEW SAMSUNG PHONE. HOW DO I TRANSFER MY
MESSAGES FROM MY OLD PHONE TO MY NEW PHONE?

If you used Verizon Messages (Message+) on your old phone, you may not see your
past messages in the default messaging app on your new Samsung phone.

You can transfer your messages using the Samsung Smart Switch app. Or you can
open Verizon Messages (Message+) on your new phone and select Restore messages
from online to access your messages from the last 90 days.

Important: On our about June 2024, Verizon will start to shut down the Verizon
Message+ app.






I'M NOT RECEIVING GROUP MESSAGES ON MY NEW SAMSUNG PHONE. WHAT SHOULD I DO?

If you used Verizon Messages (Message+) on your old phone, you may not receive
your group messages on your new phone if Samsung Messages is set as your default
messaging app.

To access your group messages, swipe right on your home screen and open the
Message+ app. When prompted, set Verizon Messages (Message+) as your default
messaging app. Once you’ve done that, your group messages should start coming
through again.

Important: On our about June 2024, Verizon will start to shut down the Verizon
Message+ app.






TROUBLESHOOTING

Expand All


I CAN'T SEND OR RECEIVE MESSAGES THROUGH MESSAGE+ ON MY IPHONE. WHAT SHOULD I
DO?

You may be using an older version of Message+. Download the latest version of
Message+ (3.1) from the Apple App Store on your iPhone.






I SIGNED UP FOR INTEGRATED MESSAGING. WHY DON'T ALL OF THE MESSAGES ON MY PHONE
SHOW UP ON MY PALM (CONNECTED DEVICE), OR TABLET?

Messages start syncing on the day you sign up for the Integrated Messaging
service. Any messages you sent before you signed up for the service won't be
synced. This syncing process may not be instantaneous.

The Integrated Messaging service syncs up to 90 days of messages to your Palm
(connected device), tablet or other devices. Messages older than 90 days will
remain on your phone, but won't be synced to other devices.

Refer to Message Retention in the Terms and Conditions for more information.






CAN I SAVE THE MESSAGES ON MY PHONE TO AN SD CARD WITH VERIZON MESSAGES
(MESSAGE+)?

Yes, with Verizon Messages (Message+), you can save your messages to an external
SD card (if your phone supports one) and restore them later.

Note: Many newer devices don't automatically save to the external SD card.
However, you can change the default directory where messages are saved to the
external SD card.






CAN I RESTORE MESSAGES FROM VERIZON MESSAGES (MESSAGE+) IF I HAVE LOST MY PHONE
AND GOTTEN A NEW PHONE?

Yes, you can restore messages on Android devices that have been synced with
Verizon Messages (Message+) in the last 90 days.

Learn more about restoring messages by visiting our Verizon Messages (Message+)
- Android Smartphone - Restore Messages page or our Verizon Cloud - Android -
Restore Content page.

Data usage applies unless you're connected to a Wi-Fi network. Restoring from
online may take some time if you have a lot of messages to restore.








I HAVE IPHONE AND SOME OF MY MESSAGES AREN'T SYNCING WITH VERIZON MESSAGES
(MESSAGE+). WHAT CAN I DO?

To make all your messages available in Verizon Messages (Message+), you'll need
to turn off iMessage®.






ADDITIONAL SUPPORT

Calling on Verizon Messages (Messages+)

Advanced Messaging FAQs

Verizon Messages - Texting FAQs

Visit Verizon Community



COMPLETE A TRANSACTION

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How to Use Verizon Messages - Apple

How to Use Verizon Messages - Android



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Android is a trademark of Google, Inc.
Apple, App Store, iPhone, and iMessage are registered trademarks of Apple Inc.
Windows is a registered trademark of Microsoft Corporation in the United States
and other countries.
iOS is a trademark or registered trademark of Cisco in the US and other
countries and is used under license.
Internet Explorer is either registered trademarks or trademarks of Microsoft
Corporation in the United States and/or other countries.


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