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 * CXA
 * Platform
   
   USHUR CUSTOMER EXPERIENCE PLATFORM
   
   Unleash the power of AI and No-code to self-serve every micro-engagement™ -
   from acquisition and onboarding to end-to-end customer service journeys.
   
   Learn More
   APIs & Integrations Analytics Security & Compliance Community Certification
   
   PRODUCTS
   
    * Conversational Apps™
      
      Intelligent and automated conversations
   
    * Invisible App™
      
      Secure app-like experience
   
    * Invisible Portal™
      
      No-code portal-like experience
   
    * SmartMail™
      
      Intelligent email automation
   
    * Intelligent Document Automation™
      
      Document understanding and automation
   
   WHITE PAPER
   
   THE GUIDE TO USING SMARTMAIL IN INSURANCE
   
   Read the White Paper
   
   WEBINAR
   
   CUSTOMER EXPERIENCE AUTOMATION: HOW INSURERS GO APP-FREE
   
   Watch the Webinar
 * Solutions
   
   BY INDUSTRY
   
    * Insurance
      * Property & Casualty
      * Life & Accident (coming soon)
    * Healthcare
    * Banking & Financial Services
   
   BY USE CASE
   
    * IVR Deflection
      
      Handle surging call volumes
   
    * Email Triage
      
      Automate and route incoming emails
   
    * Two-Way Texting
      
      Offer a two-way digital channel
   
    * FNOL Process Automation
      
      First Notice of Loss handling
   
    * Sales Enablement Automation
      
      Deliver powerful self-service tools
   
    * Helpdesk Automation
      
      Improve resolution rates
   
    * Automated Claims Processing
      
      Decrease time to resolution
   
    * Automated Surveys
      
      Increase survey completions
   
   EVENT
   
   USHUR INTRODUCES INVISIBLE PORTAL™️
   
   Watch on Demand
   
   WEBINAR
   
   TRANSFORM THE CLAIMS JOURNEY TO ELEVATE CX...
   
   Watch the Webinar
   
   CASE STUDY
   
   IMPROVING MEMBER ENGAGEMENT...
   
   Read the Case Study
   
   WEBINAR
   
   INTELLIGENT INSURER: UNDERWRITING INNOVATION USA
   
   Watch the Webinar
   
   CASE STUDY
   
   USHUR FOR HEALTHCARE MEMBER ENGAGEMENT
   
   Read the Case Study
 * Customers
 * Resources
    * Blog
      
      Culture, Industry, and Solutions
   
    * Events
      
      See our calendar schedule
   
    * Case Studies
      
      Cases of CXA improvements
   
    * One Pagers
      
      Single-page CX helpers
   
    * Videos
      
      All Ushur videos
   
    * Webinars
      
      View our webinars and learn
   
    * Whitepapers
      
      Download our whitepapers on CXA
   
   BLOG
   
   RETHINKING THE CUSTOMER ENGAGEMENT LIFECYCLES
   
   Read the Post
 * Company
    * About Ushur
      
      Our values and leadership team
   
    * Careers
      
      Join our team
   
    * Press & News
      
      Ushur in the News
   
    * Awards
      
      Ushur Awards & Recognitions
   
    * Partner Program
      
      Become a partner of Ushur
   
    * Support
      
      Get support using the Ushur Platform
   
    * Ushur University
      
      Get Ushur Certified
   
    * Ushur Community
      
      Join a community of Ushurites
   
    * Contact Us
      
      Get in touch with us
   
   USHUR UNIVERSITY
   
   BECOME AN USHUR CERTIFIED PRO TODAY!
   
   Get Started Now
   
   NEWS
   
   USHUR LAUNCHES MAJOR UPDATE TO EXPERIENCE AUTOMATION PORTFOLIO WITH INVISIBLE
   APP AT INSURE...
   
   Read More

See it in Action
 * CXA
 * Platform
   * Platform Overview
   * Conversational Apps™
   * Invisible App™
   * Invisible Portal™
   * Smartmail™
   * Intelligent Document Automation™
   * API’s & Integrations
   * Analytics
   * Security & Compliance
   * Community
   * Certifications
 * Solutions
   * Insurance Automation
   * Property and Casualty
   * Healthcare Automation
   * Banking Automation
   * IVR Deflection
   * Two-Way Texting
   * Sales Enablement Automation
   * Automated Claims Processing
   * Email Quote Submission
   * Email Triage
   * FNOL Process Automation
   * Helpdesk Automation
   * Automated Surveys
 * Customers
 * Resources
   * Case Studies
   * One-Pagers
   * Videos
   * Webinars
   * Whitepapers
   * Blog
   * Events
 * Company
   * About Ushur
   * Careers
   * News & Press
   * Partner Program
   * Support
   * Ushur University
   * Ushur Community
   * Contact Ushur

 * CXA
 * Platform
   * Platform Overview
   * Conversational Apps™
   * Invisible App™
   * Invisible Portal™
   * Smartmail™
   * Intelligent Document Automation™
   * API’s & Integrations
   * Analytics
   * Security & Compliance
   * Community
   * Certifications
 * Solutions
   * Insurance Automation
   * Property and Casualty
   * Healthcare Automation
   * Banking Automation
   * IVR Deflection
   * Two-Way Texting
   * Sales Enablement Automation
   * Automated Claims Processing
   * Email Quote Submission
   * Email Triage
   * FNOL Process Automation
   * Helpdesk Automation
   * Automated Surveys
 * Customers
 * Resources
   * Case Studies
   * One-Pagers
   * Videos
   * Webinars
   * Whitepapers
   * Blog
   * Events
 * Company
   * About Ushur
   * Careers
   * News & Press
   * Partner Program
   * Support
   * Ushur University
   * Ushur Community
   * Contact Ushur

THE CUSTOMER EXPERIENCE AUTOMATION™ COMPANY

Unleash the power of AI and No-code to self-serve every micro-engagement™ --
from acquisition and onboarding to end-to-end customer service journeys.
See It in ActionPlatform Overview



THE CUSTOMER EXPERIENCE AUTOMATION™ COMPANY

Unleash the power of AI and No-code to self-serve every micro-engagement™ --
from acquisition and onboarding to end-to-end customer service journeys.

See it in Action Platform Overview


BLOG POSTREAL-TIME CONNECTIVITY: THE NEXT GREAT FRONTIER

Part of Ushur’s core culture as a company is a collective yearning to solve
problems. We serve a core set of customers that tend to share common needs when
it comes to customer engagement, but the way we’ve built and shaped our platform
is rooted in a much higher level of analysis of the way people and commerce
work. Read More




INTELLIGENT AUTOMATION FOR EVERY
CUSTOMER JOURNEY

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DIGITAL CUSTOMER SELF-SERVICE

With Ushur offer customers the self-service option that today's consumers expect
when they contact your Service Center

Learn more on Call Deflection
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TEXTING FOR CUSTOMER ENGAGEMENT

Ushur enables you to proactively engage your customers and members by meeting
them on their increasingly preferred digital channel of choice - Text

Learn more on Two-Way Texting
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QUOTE SUBMISSION / RFP INTAKE AUTOMATION

Leverage Ushur's SmartMail & Intelligent Document Automation to get new business
applications to your policy system in minutes with no manual processing required

Learn more on Triaging Customer Emails
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FIRST NOTICE OF LOSS / INJURY / ILLNESS AUTOMATION

Use Ushur’s AI and deep learning digital First Notice of Loss/Injury/Illness
(FNOL/FNOI) solution to quickly and cost-effectively automate the customer or
member experience to file a new claim

Learn more on FNOL Process Automation
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HELPDESK AUTOMATION

Ushur’s intelligent automation platform simplifies service desk automation that
improves resolution rates and delights both your external and internal customers

Learn more on Helpdesk Automation

 * CALL DEFLECTION
   
   

 * PRIOR AUTHORIZATION
   
   

 * EMAIL QUOTE SUBMISSION
   
   
   
   

 * FNOL/FNOI AUTOMATION
   
   

 * HELPDESK
   
   


USHUR'S
CUSTOMER EXPERIENCE AUTOMATION™
PLATFORM

Platform Overview
Invisible App
SmartMail
Intelligent Document Automation

USHUR’S


CUSTOMER EXPERIENCE AUTOMATION™


PLATFORM

Invisible App
Intelligent Document Automation
SmartMail

ENTERPRISE-CLASS SECURITY

Ushur's CXA platform is certified to meet and exceed the industry's
most stringent security standards

 1. 
 2. 
 3. 
 4. 

"It was the right platform at the right time. The web interface, the mobile
platform, the automation — everything we were looking for in a product all came
together in a single platform."

Miles Fordyce

Former Head of Platforms

Read Case Study

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“One of my favorite things about working with Ushur is just how quickly it
went...the speed to market, to our market with our sales rep, the nimbleness of
the tool...it was just so refreshing.”

Jennifer Daniels

VP Premier Technology Partnerships


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“The results we got were phenominal, and we hadn’t written a line of code. We’d
never seen anyone who could do that. From our standpoint, Ushur were the only
ones out there truly doing something different.”

Ken Lynch

Head of IS

Read Case Study

70%

of emails were auto-triaged

95%

accuracy rates

DAYSTO SECONDS

processing time reduction

40%

fewer resources required

“Ushur is a true partner in our digital transformation. Their ability to rapidly
prototype and automate customer journeys has provided Unum with a competitive
edge, delighting our customers while allowing our employees to focus on
higher-value work. As impressive as their technology is, the quality of the
Ushur team may be what sets them apart. They truly care about our success.”

Mike Simonds

COO

85%

engagement rate increase

5X

return on investment

WEEKSTO HOURS

processing time reduction

20%

increase in NPS score


WHAT IS CUSTOMER EXPERIENCE AUTOMATION ™ (CXA)?

Often the application of automation technology is focused either on handling
only front-end customer service inquiries or managing back-office processes. CXA
looks to solve these shortcomings.
Read Blog Post


RESOURCES

White Papers

INTEGRATIONS DEFINED & WHY A TOP-DOWN APPROACH DRIVES SUCCESS

Integration can be the key for carriers to provide their customers, and their
own employees, with the most effective automated, digital self-service
capabilities that drive satisfaction, efficiency, and engagement.
Learn More
Blog

BUILDING A TEAM-FIRST COMPANY CULTURE

It’s one of the most often discussed yet least understood components of any
successful organization. Our industry, in particular, is obsessed with the
notion of culture—and not without cause. In the early days of a new company,
when the greatest tool available is attitude, culture can be the difference
between success and failure. It’s what allows small startups to punch way above
their weight and make a name for themselves. It’s what allows them to add talent
and build a team in an ultra-competitive hiring landscape.
Learn More
Webinars

EMAIL IS NOT A FOUR-LETTER WORD: THE IMPORTANCE OF EMAIL IN THE INSURANCE
JOURNEY

Just because email is an older form of communication does not mean it’s been
replaced as a preferred digital channel. Let’s be clear – email is not being
wholly replaced by texting or chat.
Learn More
White Papers

INTEGRATIONS DEFINED & WHY A TOP-DOWN APPROACH DRIVES SUCCESS

Integration can be the key for carriers to provide their customers, and their
own employees, with the most effective automated, digital self-service
capabilities that drive satisfaction, efficiency, and engagement.
Learn More
Blog

BUILDING A TEAM-FIRST COMPANY CULTURE

It’s one of the most often discussed yet least understood components of any
successful organization. Our industry, in particular, is obsessed with the
notion of culture—and not without cause. In the early days of a new company,
when the greatest tool available is attitude, culture can be the difference
between success and failure. It’s what allows small startups to punch way above
their weight and make a name for themselves. It’s what allows them to add talent
and build a team in an ultra-competitive hiring landscape.
Learn More
Webinars

EMAIL IS NOT A FOUR-LETTER WORD: THE IMPORTANCE OF EMAIL IN THE INSURANCE
JOURNEY

Just because email is an older form of communication does not mean it’s been
replaced as a preferred digital channel. Let’s be clear – email is not being
wholly replaced by texting or chat.
Learn More
White Papers

INTEGRATIONS DEFINED & WHY A TOP-DOWN APPROACH DRIVES SUCCESS

Integration can be the key for carriers to provide their customers, and their
own employees, with the most effective automated, digital self-service
capabilities that drive satisfaction, efficiency, and engagement.
Learn More
Blog

BUILDING A TEAM-FIRST COMPANY CULTURE

It’s one of the most often discussed yet least understood components of any
successful organization. Our industry, in particular, is obsessed with the
notion of culture—and not without cause. In the early days of a new company,
when the greatest tool available is attitude, culture can be the difference
between success and failure. It’s what allows small startups to punch way above
their weight and make a name for themselves. It’s what allows them to add talent
and build a team in an ultra-competitive hiring landscape.
Learn More
Webinars

EMAIL IS NOT A FOUR-LETTER WORD: THE IMPORTANCE OF EMAIL IN THE INSURANCE
JOURNEY

Just because email is an older form of communication does not mean it’s been
replaced as a preferred digital channel. Let’s be clear – email is not being
wholly replaced by texting or chat.
Learn More
‹›




READY TO LEVEL UP YOUR
CUSTOMER EXPERIENCES?

Explore the Ushur Platform, or contact sales now and start improving and
automating customer experiences with incredible self-service options. You can
contact us to design a custom solution for your business.

Contact Sales

USHUR COMMUNITY

Join a community of Ushurites, learning and improving the best Customer
Experience Automation platform available.

Join Community
 * 
 * 
 * 
 * 
 * 




PLATFORM

Customer Experience
Automation
 * Platform Overview
 * CXA
 * APIs & Integrations
 * Analytics
 * Security & Compliance

Products
 * SmartMail
 * Invisible App
 * Invisible Portal
 * Intelligent Document Automation


SOLUTIONS

By Industry
 * Insurance Automation
 * Healthcare Automation
 * Banking Automation

By Use Case
 * IVR Deflection
 * Email Triage
 * Two-Way Texting
 * FNOL Process Automation
 * Sales Enablement Automation
 * Helpdesk Automation
 * Automated Claims Processing
 * Automated Surveys


RESOURCES

 * Blog
 * Events
 * Case Studies
 * One-Pagers
 * Webinars
 * Whitepapers
 * Videos


COMPANY

 * About Ushur
 * Careers
 * Press & News
 * Support
 * Ushur University
 * Ushur Community
 * Contact Us


SUPPORT

 * Text: #support to 87487
 * Phone: US +1 (800) 674-9658
 * Email: support@ushur.com
 * Ushur Helpdesk
 * Ushur Community
 * Ushur University


USHUR LOCATIONS

Ushur USA
3975 Freedom Circle #830
Santa Clara, CA 95054 Ushur India
7 D, 18th Cross Rd, Sector 3,
HSR Layout, Bengaluru, Karnataka - 560102

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