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Submitted URL: https://www.urgentcare.vic.gov.au/
Effective URL: https://www.betterhealth.vic.gov.au/urgent-care-services
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URGENT CARE SERVICES VICTORIA

When you need urgent healthcare now, but it's not life-threatening, and you
can't wait to see your GP, help is available.

View transcript


Victoria's range of Urgent Care Services offers free help faster. Whether it's
day or night, weekday or weekend, you can find the right urgent care you need
now.

 * Get free help faster, no waiting in a hospital emergency
 * No appointments or GP referral needed
 * 24/7 or extended hours
 * Available across Victoria
 * Open to everyone, with no Medicare card needed
 * Staffed by expert urgent care doctors and nurses

You can choose to get urgent care in three ways:

 * Walk into an Urgent Care Clinic, open late and on weekends
 * Video call with Virtual Emergency Care 24/7
 * Phone 1300 60 60 24 Nurse-on-Call 24/7

If you are in a life-threatening situation and need emergency care now, call
triple zero (000) or visit your nearest emergency department.

Fact sheet in your language: English (PDF)External Link | العربية  - Arabic
(PDF)External Link | 简体中文 - Chinese Simplified (PDF)External Link | 繁體中文 Chinese
Traditional (PDF)External Link | Ελληνικά - Greek (PDF)External Link | Italiano
- Italian (PDF)External Link | ਪੰਜਾਬੀ - Punjabi (PDF)External Link | Türkçe -
Turkish (PDF)External Link | tiếng Việt - Vietnamese (PDF)External Link



When you need urgent healthcare now, but it's not life-threatening, and you
can't wait to see your GP, help is available.

View transcript


Victoria's range of Urgent Care Services offers free help faster. Whether it's
day or night, weekday or weekend, you can find the right urgent care you need
now.

 * Get free help faster, no waiting in a hospital emergency
 * No appointments or GP referral needed
 * 24/7 or extended hours
 * Available across Victoria
 * Open to everyone, with no Medicare card needed
 * Staffed by expert urgent care doctors and nurses

You can choose to get urgent care in three ways:

 * Walk into an Urgent Care Clinic, open late and on weekends
 * Video call with Virtual Emergency Care 24/7
 * Phone 1300 60 60 24 Nurse-on-Call 24/7

If you are in a life-threatening situation and need emergency care now, call
triple zero (000) or visit your nearest emergency department.

Fact sheet in your language: English (PDF)External Link | العربية  - Arabic
(PDF)External Link | 简体中文 - Chinese Simplified (PDF)External Link | 繁體中文 Chinese
Traditional (PDF)External Link | Ελληνικά - Greek (PDF)External Link | Italiano
- Italian (PDF)External Link | ਪੰਜਾਬੀ - Punjabi (PDF)External Link | Türkçe -
Turkish (PDF)External Link | tiếng Việt - Vietnamese (PDF)External Link




YOUR URGENT CARE OPTIONS


NURSE-ON-CALL

For when you want to speak to someone over the phone or are unsure if you should
seek medical help. This free helpline is available 24 hours a day, 7 days a
week. You will be connected to a registered nurse for immediate, expert health
advice.


VIRTUAL EMERGENCY CARE

For urgent care from home or anywhere. This free 24/7 service connects you to an
Emergency doctor or nurse from your computer or mobile. For Virtual Emergency
Care, video call Victorian Virtual Emergency Department.


URGENT CARE CLINICS

Open 7 days, early to late, 29 clinics across Victoria. No appointment or GP
referral needed to see an urgent care doctor or nurse. For urgent care now,
walk-in to a Medicare Urgent Care Clinic or a Priority Primary Care Clinic.

Rural Urgent Care Centres continue to operate across rural Victoria. Fees may
apply for some services Rural Urgent Care Centres offer. They are open 24 hours
a day, 7 days a week.


YOUR EMERGENCY CARE OPTIONS

If you are in a life-threatening situation and need emergency care now, call
triple zero (000) or visit your nearest emergency department.


CALLING AN AMBULANCE

In a medical emergency, calling for an ambulance could mean the difference
between life and death. If in doubt, always call triple zero (000).


HOSPITAL EMERGENCY DEPARTMENTS

Most emergency departments care for all ages and patient types. However, a few
provide specialist services.


WHO TO CALL IN A CRISIS

If you have a crisis or emergency, there are services that you can call for
immediate help.


YOUR EVERYDAY CARE OPTIONS

When it's not urgent, your local GP and community health service are there for
your day-to-day and ongoing healthcare needs.


SEEING A DOCTOR OR GP

Your local doctor or general practitioner (GP) is your first point of call for
non-emergency and preventative medical care during clinic hours.


VISIT A MENTAL HEALTH AND WELLBEING LOCAL

An easy way to get treatment, care and support. For people aged 26 years and
over who are experiencing mental health or wellbeing concerns – including people
with co-occurring alcohol and drug treatment and care needs.


ABORIGINAL HEALTH SERVICES

There are specialised healthcare services available for Aboriginal and Torres
Strait Islander people in Victoria.


SEEING A DENTIST OR DENTAL HEALTH PRACTITIONER

Your local dentist is the first person to see if you have any dental healthcare
problems. If you need more specialised care, your dentist can refer you to
another dental health professional.


THE MATERNAL AND CHILD HEALTH SERVICE

The free Maternal and Child Health (MCH) Service works in partnership with
families to care for babies and young children until they start school.


SERVICES AND SUPPORT

Explore services and support available to you within the Victorian healthcare
system.

Content disclaimer

Content on this website is provided for information purposes only. Information
about a therapy, service, product or treatment does not in any way endorse or
support such therapy, service, product or treatment and is not intended to
replace advice from your doctor or other registered health professional. The
information and materials contained on this website are not intended to
constitute a comprehensive guide concerning all aspects of the therapy, product
or treatment described on the website. All users are urged to always seek advice
from a registered health care professional for diagnosis and answers to their
medical questions and to ascertain whether the particular therapy, service,
product or treatment described on the website is suitable in their
circumstances. The State of Victoria and the Department of Health shall not bear
any liability for reliance by any user on the materials contained on this
website.



Content disclaimer

Content on this website is provided for information purposes only. Information
about a therapy, service, product or treatment does not in any way endorse or
support such therapy, service, product or treatment and is not intended to
replace advice from your doctor or other registered health professional. The
information and materials contained on this website are not intended to
constitute a comprehensive guide concerning all aspects of the therapy, product
or treatment described on the website. All users are urged to always seek advice
from a registered health care professional for diagnosis and answers to their
medical questions and to ascertain whether the particular therapy, service,
product or treatment described on the website is suitable in their
circumstances. The State of Victoria and the Department of Health shall not bear
any liability for reliance by any user on the materials contained on this
website.





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Reviewed on: 31-10-2024



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