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Text Content

FREE DELIVERY Now over two million online eligible items

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 * Online Orders
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 * All Departments
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 * Store Finder
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 * For the Pro
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All Departments

 * Holiday Decorations
 * Appliances
 * Bath & Faucets
 * Blinds & Window Treatment
 * Building Materials
 * Cleaning
 * Decor & Furniture
 * Doors & Windows
 * Electrical
 * Flooring & Area Rugs
 * Hardware
 * Heating & Cooling
 * Kitchen & Kitchenware
 * Lawn & Garden
 * Lighting & Ceiling Fans
 * Outdoor Living & Patio
 * Paint
 * Plumbing
 * Smart Home
 * Storage & Organization
 * Tools

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Home
Help and Customer Service Center


HELP AND CUSTOMER SERVICE CENTER

 * Pro & Business Customers
 * Explore Help Topics
 * Online Order Support
 * In-Store Purchase Support
 * Credit Customer Service

Our Efforts To Support Our Customers, Associates & Community


OPERATIONAL CHANGES & SAFETY MEASURES




Safety in Our Stores – Maintaining clean, safe stores has always been one of our
top priorities. Now, our associates are even more committed to keeping stores
clean while our stores are open. We are also taking extra steps – we sanitize
and disinfect shelves, checkout areas, service desks, storage lockers and
restrooms on a regular basis. We have also installed plexiglass shields at
checkout and service desks throughout our stores and continue to provide
non-medical face coverings and gloves to our associates.




Throughout this pandemic, our focus is on the health and safety of our
associates and customers, and we continue to follow guidance from the Centers
for Disease Control and Prevention (CDC). Following the CDC’s recent
announcements, customers and associates who are fully vaccinated are not
required to wear masks or facial coverings in The Home Depot stores, except
where it’s mandated by state or local ordinances. Masks are still encouraged for
those who aren’t fully vaccinated, and we’ll keep safety measures in place like
enhanced cleaning and social distancing.

ONLINE DELIVERY CHANGES




Free Curbside Pickup – Order Online For Convenient Store Pickup At Most Stores
Daily Until 6 P.M.




Free Store Pickup – Millions of items are eligible for free store pickup, and
many can be ready within a few hours. Due to the high volume of orders being
processed, pickup times may be delayed in some cases. Please wait to receive an
email or text notification before going to the store to pick up your order.




Delivery Services To Your Home – Delivery of online orders remains available,
although there may be delays due to high demand and inventory availability. We
are currently offering limited scheduled delivery services for online orders,
however, same-day and next-day delivery services have been suspended until
further notice.

SUPPORTING COMMUNITIES




Personal Protective Equipment Donations – We’ve donated millions of dollars in
personal protective equipment (PPE) to hospitals, healthcare providers and first
responders. Due to these donations, PPE items may be unavailable in stores and
online. 




Product Prioritization & Availability – While prioritizing shipments of
essential supplies to healthcare providers, our supply chain team is focused on
restocking inventory safely and quickly. 

SUPPORTING OUR ASSOCIATES 




Paid Time Off – In order to provide our associates with the time needed to take
care of themselves and their families, we have implemented the following
actions:




Added 80 hours of paid time off for all full-time hourly associates and 40 hours
of paid time off for part-time hourly associates to be used at their discretion
at any time in 2020 and paid out at year-end if not used




For associates who are 65 years of age or older, or determined to be at higher
risk by the CDC, added 160 hours of paid time off for full-time hourly
associates and 80 hours of paid time off for part-time hourly associates to be
used at their discretion at any time in 2020 and paid out at year-end if not
used




Providing paid time off for any associate who has contracted COVID-19 until
released by a doctor

Supporting Our Pro & Business Customers
HELPFUL RESOURCES – We’ve compiled links to federal, state and local online
resources to help make finding the information you need easier. Materials on
this website are provided for informational purposes only, do not constitute
legal advice, and are not guaranteed to be complete, correct, or up-to-date.

SBA Loan and Debt Relief

The U.S. Small Business Administration (SBA), is administering a number of
temporary lending and debt relief programs for small businesses impacted by the
COVID-19 outbreak.

Typical SBA Loans

The SBA sets guidelines for lenders, community development organizations and
micro-lending institutions to provide small businesses with SBA-guaranteed loans
that feature competitive terms and other unique benefits.

Local Community Development Financial Institutions

The US Treasury Department’s Community Development Financial Institutions (CDFI)
Fund offers a national directory of local mission-driven CDFIs that provide
loans to certain business owners and individuals.

IRS Coronavirus Tax Relief and Economic Impact Payments

The Internal Revenue Service (IRS) offers a site to provide tax help to
taxpayers and businesses affected by the Coronavirus, including information on
tax relief for businesses and personal eligibility for an Economic Impact
Payment.

Potential SBA Lenders by ZIP Code

The SBA offers a site where you can search by ZIP code for potential lenders who
may be able to support eligible businesses’ loan applications.

The Home Depot Commercial Revolving Charge Payment Support

Find out how The Home Depot may be able to help our Commercial Revolving Charge
Card holders who have been impacted by COVID-19.

The Home Depot Commercial Credit Card Payment Support

Support may also be available for The Home Depot Commercial Credit Card holders
who have been impacted by COVID-19.


CDC Guidance On COVID-19 for General Health

The Centers for Disease Control and Prevention (CDC) has set up a site with the
latest information and guidance about the Coronavirus.

CDC Guidance On COVID-19 For Business

The CDC’s COVID-19 Interim Guidance for Businesses and Employers offers specific
information to help workplaces prepare and respond to the Coronavirus.

US Chamber Of Commerce Coronavirus Small Business Guide

The U.S. Chamber of Commerce’s Coronavirus Small Business Guide features a wide
variety of resources for small businesses and is updated on a daily basis.

DLA Piper LLP's Coronavirus Resource Center

For legal insights, guidance and analysis, plus the latest state-specific
COVID-19 restrictions and orders.

Husch Blackwell LLP's State-by-State COVID-19 Guidance

For legal insights, guidance and analysis, plus the latest state-specific
COVID-19 restrictions and orders.

King & Spalding LLP's Coronavirus Task Force

For legal insights, guidance and analysis, plus the latest state-specific
COVID-19 restrictions and orders.

US Department of Labor’s Coronavirus Resources

The U.S. Department of Labor is offering a number of resources to help workers
and employers prepare for and respond to the COVID-19 virus.

OSHA Guidance on Preparing Workplaces for COVID-19

The Occupational Safety and Health Administration (OSHA) provides information on
identifying risk levels in workplace settings, determining safe work practices
and implementing appropriate personal protective equipment in the workplace.

The Home Depot’s Pro Xtra Loyalty Program

Enroll in Pro Xtra – The Home Depot’s free loyalty program built for Pros – to
enjoy special services, members-only benefits, savings and business tools.


Directory of SBA Local Resources and District Offices

The SBA Directory of Local Resources, including District, Regional and Field
Offices, helps small business owners get in touch with local resource partners
that offer counseling, training, mentoring and more.

Directory of Governor's Office

The National Governors Association (NGA) provides a directory of the websites of
the nation’s Governors, as well as access to regular updates from the NGA
regarding COVID-19.

Directory of State & Local Chambers of Commerce

The National Chamber of Commerce Directory, from the U.S. Chamber of Commerce,
provides a full list of state, territory and local Chambers of Commerce.


The Home Depot Partners Career Portal

The Home Depot is currently hiring for full- and part-time positions in our
distribution centers and stores – visit The Home Depot Career Portal to search
for jobs and apply. Available positions may vary by location.

Roadie Delivery Service Driver Sign Up

Roadie connects drivers with local businesses to earn money doing local "no
contact" deliveries with no vehicle requirements or time commitments. Sign up to
work full-time, part-time or just once in a while.

Explore Help Topics



ORDERS & PURCHASES




Track Your Order




Order Cancellation




Return Policy




Change Appliance Delivery Date




View Order History




View In-Store Receipts




Create & Manage Account




PAYMENTS & PRICING





Pay Credit Card




Price Matching




Gift Cards & Store Credits




Tax Exemptions




SHIPPING & STORE PICKUP





Shipping & Delivery FAQ




Free Shipping Options




Buy Online & Pick Up in Store




Buy Online & Ship to Store




Buy Online & Deliver from Store




PRODUCT INFORMATION





Protection Plans




Product Recalls




Product Rebates




Seeds Program




SERVICES





Installation Services




Tools and Truck Rental




Moving Services




Pro Services

BUSINESS RESPONSIBILITY





Home Depot Foundation




Electronic Recycling Program




Building Business Responsibility




Honoring Our Veterans

CONNECTIONS





Investor Relations




Suppliers & Providers




Affiliate Program




Careers

LEGAL





Terms of Use




Privacy & Security Statement




Manage My Marketing Preferences




California Privacy Rights & Reports




Privacy & Security Center

Check Order Status
Find Store Locations & Hours
View Return Policy
Manage Credit Accounts
Online Order Support



Text with Online Customer Support




To reach us for support, text SUPPORT to 38698 and start a conversation with our
online customer care team. Message and data rates may apply. Message frequency
varies. Reply HELP for help and STOP to stop. 




Please see our Terms of Use and Privacy & Security Statement.




CALL US




Homedepot.com

Major Appliances Support: 1-800-455-3869




Homedepot.com Online Order Support: 1-800-430-3376




View Our Directory

In-Store Purchase Support



Call us




Primary Customer Service







1-800-HOME-DEPOT (466-3337)



Additional Resources 




Want to instantly check the status of an order? Track Your Order




Want to email us? Please be aware that responses via email may currently take up
to 7 days. For immediate assistance, please contact our representatives via
phone at 1-800-HOME-DEPOT (466-3337). To continue, click here to send us an
email.

Consumer & Commercial Credit Customer Service




CONSUMER CREDIT CARD ACCOUNT





1-800-677-0232


COMMERCIAL REVOLVING CHARGE CARD





1-800-685-6691


COMMERCIAL CREDIT CARD ACCOUNT





1-800-395-7363

Whether you want to check your online order status, manage your Home Depot
credit card or check your Home Depot gift card balance, our online Help Center
can help answer any questions you may have. You can also use our site to access
more information about the Home Depot return policy. For immediate assistance,
contact our Customer Service department at 1-800-HOME DEPOT (466-3337) to speak
with one of our representatives. Use our Store Finder to locate your nearest
Home Depot, where you can get help from our friendly associates and even attend
in-store workshops.



How doers get more done™

Need Help? Please call us at: 1-800-HOME-DEPOT (1-800-466-3337)


CUSTOMER SERVICE

 * Check Order Status
 * Pay Your Credit Card
 * Order Cancellation
 * Returns
 * Shipping & Delivery
 * Product Recalls
 * Help & FAQs
 * Privacy & Security Center


RESOURCES

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 * Military Discount Benefit
 * DIY Projects & Ideas
 * Truck & Tool Rental
 * Installation & Services
 * Moving Supplies & Rentals
 * Protection Plans
 * Rebate Center
 * Gift Cards
 * Catalog
 * Subscriptions


ABOUT US

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 * Home Depot Foundation
 * Investor Relations
 * Government Customers
 * Suppliers & Providers
 * Affiliate Program
 * Eco Actions
 * Corporate Responsibility
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Special Financing Available everyday*
 * Pay & Manage Your Card
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