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Submitted URL: https://myeleveo.com/
Effective URL: https://www.eleveo.com/
Submission: On November 07 via api from US — Scanned from DE
Effective URL: https://www.eleveo.com/
Submission: On November 07 via api from US — Scanned from DE
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* Solutions & Products
Media Capture
* Compliance
Protecting your customers and your organization.
* Call Center Recording
Capturing, storing and retrieving every interaction over multiple
channels.
* Quality Management
Creating a virtuous cycle of interaction, analysis and feedback.
Workforce Management
* Agent Scheduling & Forecasting
Ensuring the right agents are in the right seats at the right time.
Analytics
* Contact Center Metrics
Giving every user access to the metrics that really matter to them.
* Speech Analytics
Using nuances of speech to gain insight into attitudes and trending
issues.
* Integrations
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* Webex Calling
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ELEVĒO ELEVATES EVERY ENCOUNTER IN YOUR CONTACT CENTER
AI-driven workforce optimization tools
Get a Demo
Workforce Management
Media Capture
Analytics
AI-driven workforce optimization tools
AGENT
MANAGER
CUSTOMER
EXPERIENCE.
Every interaction between customer and agent and between agent and manager flows
through Eleveo. Our Contact Center Workforce Management, Quality Management and
Analytics tools elevate each of those encounters.
With Eleveo, your contact center runs like clockwork – productive, efficient and
in compliance. Managers gain unprecedented insights. Agents get up to speed
quickly and navigate each customer interaction effectively. The customer is
satisfied, your brand protected.
91
NPS score
20
Years Industry leading global workforce optimization software provider
2300
Customer installation
97
Countries
THERE IS NO ONE-SIZE-FITS-ALL WORKFORCE OPTIMIZATION SOFTWARE SOLUTION; CHOOSING
THE RIGHT ONE MATTERS.
Our tools are advanced, but intuitive and easy to use, delivering rapid
time-to-value.
You don’t need a dedicated IT or analytics staff to deploy, manage and leverage
our tools and reports.
We offer flexible and easily scalable deployment options: on-premises, cloud or
hybrid.
Our product suite protects compliance-focused organizations
We integrate with leading contact center platforms: Cisco Webex Contact Center
and Genesys.
Our customer support is unparalleled: +91 NPS average since 2017
TRUSTED BRANDS TRUST ELEVEO
Eleveo is the provider of choice for over 2,000
contact center customers worldwide.
PROTECT YOUR
CUSTOMERS
ORGANIZATION
Contact Centers trust Eleveo to help protect against the legal and financial
risk of non-compliance. Our tools safeguard sensitive customer financial and
payment information and keep you in line with consumer protection regulations.
GDPR/CCPA/PCI DSS...Eleveo plays a vital role in our customers' efforts to
comply with these and an alphabet soup of other regulations. As importantly, we
make it easy to verify compliance to auditors.
Learn More
INTUITIVE CONTACT CENTER SOLUTIONS
Eleveo believes in offering universal access to world-class workforce
optimization features and functionality. Every contact center - from the largest
to the smallest - can access advanced capabilities that optimize your agent
resources, elevate the customer experience and ensure regulatory compliance.
Eleveo is easy to deploy, use, manage and scale. You don't need a dedicated
staff to fully leverage our tool suite.
DEPLOYMENT FLEXIBILITY
Eleveo will never force an organization to the cloud. That said, we realize many
contact centers have moved or are considering that move, so we make it easy to
take Eleveo with you.
We offer on-prem, cloud and hybrid deployment options. Move to the cloud with
ease using our Webex Contact Center, Webex Calling and Microsoft Teams
integrations.
WHAT OUR CUSTOMERS SAY
"If our recording solution goes down and there’s a gap in our call records,
we’re in major legal jeopardy, so when I say I honestly can’t remember the last
time I received an outage report on Elevēo, that’s significant. We don’t lose
calls; it’s that simple."
Team Lead of Corporate Contact Center,
Large Healthcare Provider
Read Story
"I have a vested interest in the uptime of our systems. Reliability and ease of
use are among the most important attributes these tools can possess. Honestly,
I've come to take the Elevēo solutions for granted because they're simple to
manage, and they just keeping working. That may be the highest form of praise I
can offer!"
Network Administrator,
Large California-based University Healthcare Provider
Read Story
"Eleveo’s big differentiator is the support that I've seen both from the local
teams as well as the back-end support. Every customer understands they’ll have
issues with their software at some point; it's how well the partner addresses
the issue that matters, regardless of whether that issue is with the partner
solution or the customer. Eleveo is good at jumping in and figuring things out."
Mark Weaver,
Collaboration Solutions Architect, ePlus
Read Story
"In my experience Elevēo just works - installations and upgrades go without a
hitch. As a salesperson, I shouldn't have to project-manage things, but that’s
often the case with many solutions in the Cisco ecosystem. Not with Elevēo. I
know it's going to work, and the customer is going to like it.”
Hal Overman,
National Account Manager, ConvergeOne
Read Story
READY TO SEE OUR PLATFORM IN ACTION?
Get a Demo
ELEVĒO
CZ (GLOBAL)
Eleveo a.s.
IČ: 25730151
Karolinská 650/1
Prague 8, 186 00
Czech Republic
info@eleveo.com
+420 222 554 112
US
Eleveo Inc.
Franklin, Tennessee
+1 (615) 224-3414
+1 (888) 939-4291
SK
Eleveo a.s., organizačná zložka Slovensko
Košice, Slovakia
+421 948 892 189
Keep in touch with us
* * By clicking Submit you give us consent to contact you for marketing
purposes. For this purpose, Eleveo might process your personal data in
accordance with our privacy policy.*
Copyright © 2024 Eleveo. All rights reserved.
Eleveo a.s., zapsána v obchodním rejstříku vedeném Městským soudem v Praze, v
oddíle B, vložka 22865
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