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Text Content

Introducing Ai CSAT

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      UK: +44 203-048-4377
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      Australia: +61 260-581-007
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      New Zealand: +64 9-886-8400
   
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      France: +33 9-71-07-61-50
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POLICIES

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 * Acceptable Use Policy
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Effective date: April 22, 2022 View archived version

DIALPAD TERMS OF SERVICE

Welcome to Dialpad. Please read on to learn the rules and restrictions that
govern your use of our website(s), products, services and applications, which
include, but are not limited to, Dialpad Meetings, Dialpad Talk, Dialpad Contact
Center, Dialpad Sell, and Dialpad Digital Engagement (the “Services”) that you
order directly through our website. For the avoidance of doubt, if you order
services through a Master Service Agreement with us, any such services are
governed by the terms of the Master Service Agreement and not these online
terms. If you have any questions, comments, or concerns regarding these terms or
the Services, please contact us at support@dialpad.com or write us at 3001
Bishop Dr., Suite 400A, San Ramon, CA 94583.

These Terms of Service (the “Terms”) are a binding contract between you and
Dialpad, Inc. (“Dialpad,” “we” and “us”). You must agree to and accept all of
the Terms, or you don’t have the right to use the Services. Your use of the
Services in any way means that you agree to all of these Terms, and these Terms
will remain in effect while you use the Services. Your use of the Services and
our website constitutes your agreement with and to be bound by all terms and
conditions included in these Terms as well as the terms outlined in the
Acceptable Use Policy, Privacy Policy, and Copyright Dispute Policy, all of
which are incorporated herein by reference.

MODIFICATIONS AND UPDATES TO TERMS

We are constantly trying to improve our Services, so these Terms may need to
change along with the Services. We reserve the right to change the Terms at any
time, but if we do, we will bring it to your attention by placing a notice on
the Dialpad website, by sending you an email, and/or by some other means. If you
don’t agree with the new Terms, you are free to reject them by discontinuing
your use of the Services; unfortunately, that means you will no longer be able
to use the Services. Your use of the Services in any way after a change to the
Terms is effective and serves as your acceptance of and agreement with any such
changes.

Except for changes by us as described here, no other amendment or modification
of these Terms will be effective unless in writing and signed by both you and
us.

SERVICE REGISTRATION PROCEDURES

Upon signing up for the Services and at subsequent times as requested by
Dialpad, you agree to provide Dialpad with your true, accurate, current, and
complete personal name and/or business name, administrator name, billing
address, shipping address, the addresses where the Services will primarily be
used, 911 registered address for each applicable device, email address, contact
phone number, credit card information, and other data which may be necessary to
administer your Dialpad account (“Account”) (collectively, “Registration Data”).
You represent and warrant that the information you provide is accurate, current,
and complete, and agree to promptly update any of the information if it changes.
If you provide Registration Data that is, or that Dialpad suspects to be, false,
inaccurate, not current, incomplete, fraudulent, or otherwise unlawful, Dialpad
has the right, in its sole discretion, to suspend or terminate the Services and
refuse any and all current or future use of all Services by you, your
business(es), affiliates and all users of your Account. At all times, you shall
maintain and promptly update Registration Data. Upon completion of all
Registration Data and acceptance of this Agreement, Dialpad will provide you
with, as applicable, a password(s), user ID(s), telephone number(s), and other
account information. You are solely liable for any transactions or activities by
you or anyone else that occur on Your Account. You shall immediately notify
Dialpad of any unauthorized use of your Account or if any other breach of
security has occurred. In no event shall Dialpad be liable for any unauthorized
use of your Account.

You represent and warrant that you possess the legal right, capacity, and
ability to enter into this Agreement. You represent and warrant that you have
made and will maintain at all times wireless or traditional wireline telephone
service that will enable you to call 911 and any other applicable emergency
service number. You represent and warrant that you will not use the Services in
environments requiring fail-safe performance or in which the failure of the
Services could lead directly to death, personal injury, or severe physical or
environmental damage. You represent and warrant that the Registration Data, user
name, contact information, office location (as defined in the Services), and all
other information provided in connection with your Account are true and correct
at all times. You represent and warrant that you will not use the Services in
violation of these terms or any terms incorporated herein. You agree to be
financially responsible for your use of the Services, including the authorized
or unauthorized use of your Account. In order to use the Services, you must have
properly configured and working Internet service and/or Public Switched
Telephone Network (“PSTN”) service (i.e., mobile and/or landline phone service)
and hereby agree, at your sole expense: to (1) obtain access to your own
Internet and/or PSTN service with a third party provider other than Dialpad; (2)
be responsible for payment of Internet and/or PSTN connection or service fees
and all equipment necessary to establish a connection to such Internet and/or
PSTN service, as may be required to use the Services; (3) supply and pay
third-party providers for all additional phone service and features required for
your use of the Applications or Services; and (4) pay Dialpad for the Services.

Your use of the Services is subject to the restrictions in the Dialpad
Acceptable Use Policy. You warrant and represent that you will at all times
comply with the Dialpad Acceptable Use Policy

INFORMATION, AND THIRD PARTIES

In connection with the registration, implementation, maintenance, or servicing
of the Services, you will be required to provide data, personally identifiable
information, or other materials (collectively “Customer Data”). Should you use
Dialpad features that include collection of audio or transcript data, such
information is included in the definition of Customer Data You are solely
responsible for collecting, entering and updating the Customer Data. You hereby
grant to Dialpad a perpetual, worldwide, royalty-free, fully paid-up,
non-exclusive, license to copy, store, record, transmit, display, view, print,
and use Customer Data to the extent necessary to provide, develop, and improve
the Services. You agree that we may authorize access to Customer Data and share
how you use our Services to employees, contractors, and agents who need to know
the information in order to improve, personalize and provide Services, conduct
research for product development, and enhance user experience. Dialpad may also
share Customer Data as permitted pursuant to Dialpad’s Privacy Policy, which is
incorporated by reference into these Terms of Service.

Any information transmitted through the Services is the sole responsibility of
the person from whom such information originated, and you access all such
information at your own risk. Dialpad is not liable for any errors or omissions
in that information or for any damages or loss you might suffer in connection
with it. We cannot control and have no duty to take any action regarding how you
may interpret and use the information or what actions you may take as a result
of having been exposed to the information, and you hereby release us from all
liability for you having acquired or not acquired information through the
Services. We do not guarantee the identity of any users with whom you interact
in using the Services and are not responsible for which users gain access to the
Services.

You are responsible for all your activity in connection with the Services.

The Services may contain links or connections to third-party websites or
services that are not owned or controlled by Dialpad. You access any such
third-party websites or services at your own risk and are responsible for
reading and abiding by any terms and conditions, privacy policies, or any other
terms, conditions, warranties, or representations associated with such third
parties or their websites or services. Dialpad disclaims any liability arising
from such use and by using the Services, you release and hold Dialpad harmless
from any and all liability arising from your interactions with any third parties
or your use of any third-party website or service.

Certain services made available via the Services are delivered by third-party
sites and organizations. By using any product, service or functionality of the
Services, you hereby acknowledge and consent that Dialpad may share such
information and data with any third party with whom Dialpad has a contractual
relationship to provide the requested product, service or functionality on
behalf of Dialpad’s users and customers.

You will be able to connect your Dialpad Digital Engagement account to
third-party accounts. By connecting your Dialpad Digital Engagement account to
these third-party accounts, you agree that you are consenting to the continuous
release of information about you to third parties (in accordance with your
privacy settings on those third-party sites). If you does not want such
information to be shared in this manner, you will not use this feature.

If there is a dispute between participants on this site, or between users and
any third party, you agree that Dialpad is under no obligation to become
involved. In the event that you have a dispute with one or more other users, you
release Dialpad, its officers, employees, agents, and successors from claims,
demands, and damages of every kind or nature, known or unknown, suspected or
unsuspected, disclosed or undisclosed, arising out of or in any way related to
such disputes and/or our Services. If you are a California resident, you shall
and hereby do waive California Civil Code Section 1542, which says: “A general
release does not extend to claims which the creditor does not know or suspect to
exist in his favor at the time of executing the release, which, if known by him
must have materially affected his settlement with the debtor.”

CHANGES TO SERVICES

Dialpad, in its sole discretion, reserves the right to add, remove, or modify
features or functions, including reassignment of phone numbers when such numbers
are no longer available, or to provide fixes, updates and upgrades, to the
Services. You acknowledge and agree that Dialpad has no obligation to make
available to You any subsequent versions of the Services. In addition, you and
Dialpad acknowledge that no third party has any obligation whatsoever to furnish
maintenance or support services with respect to the Services and that Dialpad is
solely responsible for the provision of maintenance and support as provided in
this Agreement and to the extent such maintenance and support is required under
applicable law. Your continued use of the Services following any modification of
the Services constitutes your agreement with any such changes or updates.

ACCOUNT TERMINATION

In the event that you wish to stop using the Services, you may do so at any
time, by contacting us at support@dialpad.com. Dialpad may terminate (or suspend
access to) your use of the Services or your Account, for any reason in our sole
discretion, including, but not limited to, your breach of these Terms.

Upon termination of your Account, all information associated with your Account
will be deleted or destroyed in accordance with the Privacy Policy. As such, you
should perform regular backups in order to avoid losing information upon
termination. If you have deleted your Account by mistake, contact us immediately
at support@dialpad.com.; if possible, we will attempt to assist in recovering
any lost information following an accidental account closure (though we make no
representations that we will be able to recover or restore any information).

BILLING AND PAYMENT

Some of the Dialpad Services are currently free, but we reserve the right to
charge for certain or all Services in the future. We will notify you before any
Services you are currently using begin carrying a fee, and if you wish to
continue using such Services, you must pay all applicable fees for such
Services.

If you choose to sign up for any Services that carry a fee (the “Paid Services”)
you will be charged the then current fees for such Paid Services. Dialpad’s
current fees for the Paid Services can be found at https://dialpad.com/pricing.
Unless otherwise agreed, all fees paid to Dialpad are non-refundable.

Unless you are paying for the service pursuant to an invoicing arrangement with
Dialpad or one of our authorized resellers (“Reseller”), as described in the
following paragraphs, any applicable initiation charges, usage, monthly
recurring charges, support charges, and other fees are billed in full in
advance. Termination, international calling, equipment return fees and transfer
charges, if any, are billed in arrears. Upon termination of your Account for any
reason, all unused calling credits and international calling credits shall
expire in their entirety on the termination date. No refund, transfer or
proration shall be made of any unused calling credits, additional credits,
promotional credits, or international calling credits or of any remaining
periods/months on any account.

When you subscribe to Services, you will provide us with a valid payment method,
such as a valid credit card (including proper billing information), and, if
applicable, authorize us to collect from your payment method. Any authorization
will remain valid until thirty (30) days after you terminate our authority to
charge your payment method. Upon termination, we will charge you any fees and
any other outstanding charges and disconnect your Service. You agree to advise
and notify us of any changes to your payment method, such as credit card account
number or expiration date changes. If the credit card or other payment method on
your Account is declined or fails for any reason, Dialpad will use reasonable
efforts to contact you and advise you of the failed billing attempts.
Notwithstanding the foregoing, Dialpad reserves the right to disconnect your
Service and terminate your Account if your credit card on file is declined or
fails for any reason, and Dialpad reserves the right to continue to attempt
charging your credit card for any outstanding Service charges and additional
fees and pursue any other legal remedies available to Dialpad.

Time is of the essence for payment. Therefore, you agree to pay us interest at
the lesser rate of (a) 18% per annum or (b) the highest rate allowed by law for
any amounts unpaid as of the due date. Acceptance of late or partial payments
(even if marked “Paid in Full”) shall not waive any of Dialpad’s rights to
collect the full amount due. We may assess an additional fee of the lesser of
(a) fifty dollars ($50) or (b) the highest amount allowed by law for any credit
card chargeback or check returned for nonpayment.

Billing cycle end dates may change from time to time. When a billing cycle
covers less than or more than a full month, we may make reasonable adjustments
and prorate the charges to your Account.

You must dispute any charges for the Services in writing to Dialpad within
thirty (30) days of the date of the charge by Dialpad. If you fail to provide a
written statement explaining in reasonable detail your reasons for disputing the
charge within such time period, you hereby irrevocably waive any objection and
further recourse with regard to such charges. Written statements disputing
charges must be sent to support@dialpad.com..

PRODUCT PRICING AND AVAILABILITY

With respect to its advertising, offering, or sale of Services, Dialpad attempts
to describe its products as accurately as possible. Nevertheless, Dialpad does
not warrant that any descriptions, pricing, availability, or other information
relating to the advertising, offering, or sale of Services (collectively,
“Service Information”) from its website, marketing materials, promotional
flyers, advertisements, or other printed or electronic materials (collectively,
“Service Materials”) is accurate, complete, reliable, current, or error-free.
Despite our efforts, it is possible that Service Information may be mispriced,
described inaccurately, or that the Services may be unavailable. In the event
Dialpad determines that a Service is mispriced, described inaccurately, or
unavailable, Dialpad reserves the right to take any action it deems reasonable
and necessary to rectify the error, including without limitation, canceling your
Account or subscription to the Services. You agree to notify Dialpad immediately
if you become aware of any pricing or descriptive errors or inconsistencies with
any Services you order through the Service Materials and comply with any
corrective action taken by Dialpad. You acknowledge and agree that the Services
may not be available 100% of the time. Credit allowances for interruption of the
Services may only be provided on a case-by-case basis at the sole discretion of
Dialpad and shall be your sole remedy for any Service interruptions or other
issues with the Services.

TAXES, CHARGES, AND FEES

All fees for Services advertised or otherwise listed on the website are
exclusive of any federal, state, local sales, international excise, value-added,
and similar taxes or fees and administrative or recovery fees or charges
(collectively “Taxes and Fees”). For subscribers of Dialpad paid Services, You
agree to pay all Taxes and Fees and/or similar liabilities, however denominated,
that may now or hereafter be levied on the Services, which are chargeable to or
recoverable from customers by any federal, state, local, or international law or
regulation, as well as any administrative and recovery fees and charges levied
on the Services by Dialpad, whether or not mandated by law or regulation. Should
Dialpad pay or be required to pay such liabilities (including any Taxes and Fees
that were due but not charged or previously collected), You agree that Dialpad
may invoice you or charge your credit card on file for such payments upon
receipt of an invoice and showing of indebtedness to Dialpad.

You are responsible for paying all charges for your Account, including but not
limited to toll-free, local, long distance, international, additional feature
charges, 411 and operator assisted charges, and directory assistance charges,
and for all taxes, surcharges, and fees imposed on you or us as a result of your
use of the Service.

DISCOUNTS

From time to time in its sole discretion, Dialpad may offer promotions or
discounts. Any promotion or discount code must be provided to Dialpad upon
purchase of the Services. You shall not be entitled to a subsequent credit for
such promotions or discounts if you do not request such credit at the time of
account creation or change of service. Promotions and/or discounts may not be
used cumulatively or be used for Services retroactively. If a promotion and/or
discount is offered on a confidential basis, you agree not to disclose the
promotion and/or discount and to assume full responsibility for any harm, direct
or indirect, caused to Dialpad by the disclosure of the promotion and/or
discount.

UNLIMITED CALLING

Dialpad offers unlimited monthly calling for domestic calls (United States and
Canada) and text messages from your mobile phone or computer. An unlimited
service provides you with a domestic telephone number and is subject to the
terms and restrictions of the Acceptable Use Policy along with any other
restrictions described herein, as well as any reseller agreements, if
applicable. If, for any reason, Dialpad believes that you are using the
unlimited service for a prohibited purpose and/or your call usage violates the
Acceptable Use Policy, then Dialpad may, in its sole discretion with or without
notice, terminate your unlimited service.

TOLL-FREE CALLING

Dialpad offers toll-free numbers, for an additional monthly fee, plus additional
charges based on the minutes of use for inbound calls. Having a toll-free number
requires that you maintain a balance of calling credits. When you are nearing
exhaustion of your initial paid allotment of calling credits, we will
automatically recharge on your behalf, an incremental package for additional
credits, unless you disable this feature otherwise. Post-paid pricing packages
and other variable terms may be available through invoiced accounts or
resellers. Please refer to any applicable reseller agreements for additional
terms of service. If, for any reason, Dialpad believes that you are using the
toll-free calling for a prohibited purpose and/or your call usage violates the
Acceptable Use Policy, then Dialpad may, in its sole discretion with or without
notice, terminate your toll-free calling service.

INTERNATIONAL CALLING AND "LOCAL" INTERNATIONAL TELEPHONE NUMBERS

To make international calls using the Services, you must enable international
calling in your settings and pre-purchase at least the minimum package of
international calling credits necessary to make such international calls.
Insufficient credits may cause your call to be terminated. Packages of
international calling credits will decrement based on the rate defined per
country and carrier. Our international calling rates are available at
https://www.dialpad.com/rates/ . In addition, you may be charged any applicable
Taxes and Fees associated with international calls. You are solely responsible
for the region and numbers you choose and any associated charges on your
Account. Dialpad also offers some “local” international numbers for you to make
and receive calls and texts. Rates, terms, Taxes and Fees associated with
international inbound and outbound calling and texting services may vary based
on the country and reseller agreement, if applicable. If, for any reason,
Dialpad believes that You are using the Service for a prohibited purpose and/or
your call usage violates the Acceptable Use Policy, then Dialpad may, in its
sole discretion with or without notice, terminate your service.

VALUE, OWNERSHIP, AND EXPIRATION OF CALLING CREDITS

Toll-free and international calling credits have no monetary value and cannot be
exchanged for the cash value or refunded at any time after such credits are
purchased by you, including after the closure of your Account. Credits may only
be redeemed and used by the holder or users of the associated account or
“office” to which the Credits have been credited, and may not be sold,
transferred, assigned, or used by another user or with another user’s account or
office. Any unused credits remain on your Account and "roll over" to the next
billing period. Additional credits and promotional credits expire according to
the terms of their purchase.

ACCOUNT OWNERSHIP

The account owner shall be the legal entity (e.g., corporation, partnership,
individual) that signs up for the Services with Dialpad. If no legal entity is
provided upon sign-up, the account owner shall be the owner of the credit card
used to open the account. Subsequent changes to ownership must be supported by
appropriate legal documentation. Dialpad shall not adjudicate ownership-related
disputes, or any other internal business dispute. If Dialpad is unable to
determine the valid owner of the account, Dialpad reserves the right to suspend
or terminate the account and Services.

ADDITIONAL TERMS FOR DIALPAD VOIP SERVICE

Dialpad’s Services may include one or more Voice over Internet Protocol (“VoIP”)
lines, including the option to add additional lines at a later date. Your
license to the Services is provided for a term specified in your order (the
“Term”) through Dialpad or an authorized Reseller. The initial Term begins on
the date that you sign up for the Services (the “Date of Purchase”). The Term
for all Services will renew automatically for successive Terms of the same
length without further action by or notice to you unless you notify Dialpad
customer service of non-renewal at least thirty (30) days before the end of the
then current Term, unless otherwise provided in your Agreement.

Monthly Service. For subscribers of monthly Services, you may cancel or
terminate your use of the Services with or without cause at any time by
contacting Dialpad customer service at support@dialpad.com., subject to the
restrictions and fees provided in these Terms, and any additional agreements
governing the Services.

Annual Service. For subscribers of annual Services, you are purchasing the
Service for the full length of the applicable Term. If you terminate the
Services prior to the end of your Term, you are responsible for all charges for
any remaining time left on the Term as if you remained a customer through the
end of the then-current Term, including, without limitation, outstanding
charges, unbilled charges, taxes, and fees, including any applicable
disconnection fee. In addition, you will not be entitled to a refund for any
unused portion of prepaid Term charges.

Equipment. To use the Dialpad Service, you may wish to purchase phones,
headsets, or other equipment (collectively, “Equipment”). All Equipment
shipments are F.O.B. Dialpad’s shipping distributor facility. Dialpad’s
liability for delivery shall cease, and title to such Equipment (if applicable)
and all risk of loss or damage shall pass to you upon delivery to the shipping
carrier.

STORAGE OF USER INFORMATION

Dialpad is not obligated to store your communications logs, voicemails, faxes,
emails, or other messages and does so only as a convenience to you. You agree
that Dialpad has no responsibility or liability whatsoever for the deletion or
failure to store any call log information, voicemails, faxes, emails, messages,
and/or other communications maintained or transmitted by the Services. You
acknowledge and agree that Dialpad may establish limits as to the size of
communications that Dialpad transmits or stores and the duration for which
Dialpad stores any communications.

CONFIDENTIALITY

You may use Dialpad Confidential Information only in connection with your use of
the Services as permitted under this Agreement. During the term of your use of
the Dialpad Services and for a period of five (5) years thereafter, you will not
disclose Dialpad Confidential Information and you will take all reasonable
measures to avoid disclosure, dissemination or unauthorized use of Dialpad
Confidential Information, including, at a minimum, those measures you take to
protect your own confidential information of a similar nature.

For purposes of this Agreement, “Dialpad Confidential Information” means all
nonpublic information disclosed by Dialpad or its affiliates, employees, agents,
contractors, partners, or suppliers, which is either designated as confidential
or that, given the nature of the information or circumstances surrounding its
disclosure, would reasonably be understood to be confidential in nature,
including but not limited to: (a) nonpublic information relating to Dialpad’s
customers, business plans, product roadmaps, promotional and marketing
activities, finances, or other company or business information (or that of our
affiliates, partners, or suppliers); (b) any confidential and proprietary
third-party information; and (c) the nature, content and existence of any
discussions or negotiations (including, but not limited to the terms of this or
any other Agreement and any pricing or discounts). Dialpad Confidential
Information does not include any information that: (i) is or becomes publicly
available without breach of these Terms; (ii) can be shown by documentation to
have been known to you at the time of your receipt from Dialpad; (iii) is
received from a third party who was not bound by an obligation of
confidentiality or restriction on disclosure; or (iv) can be evidenced as
independently developed by you without reliance on or reference to the Dialpad
Confidential Information.

WARRANTY, LIMITATION OF LIABILITY, AND INDEMNIFICATION

Warranty Disclaimer. Dialpad does not make any representations or warranties
concerning the Services,. Additional services purchased or offered (whether or
not following such recommendations and suggestions) through the Services are
provided “AS IS” and without any warranty of any kind from Dialpad. THE SERVICES
ARE PROVIDED ON AN “AS-IS” BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS
OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT USE
OF THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE. SOME STATES DO NOT ALLOW
LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY
NOT APPLY TO YOU.

Limitation of Liability. TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW, UNDER
NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY (INCLUDING, WITHOUT LIMITATION, TORT,
CONTRACT, STRICT LIABILITY, OR OTHERWISE) SHALL DIALPAD BE LIABLE TO YOU OR TO
ANY OTHER PERSON FOR (A) ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL
DAMAGES OF ANY KIND, INCLUDING DAMAGES FOR LOST PROFITS, LOSS OF GOODWILL, WORK
STOPPAGE, ACCURACY OF RESULTS, OR COMPUTER FAILURE OR MALFUNCTION, (B) ANY
AMOUNT, IN THE AGGREGATE, IN EXCESS OF THE GREATER OF (I) $100 OR (II) THE
AMOUNTS PAID BY YOU TO DIALPAD IN CONNECTION WITH THE SERVICES IN THE TWELVE
(12) MONTH PERIOD PRECEDING THIS APPLICABLE CLAIM, OR (C) ANY MATTER BEYOND OUR
REASONABLE CONTROL. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF
CERTAIN DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU.

Indemnity. To the fullest extent allowed by applicable law, You agree to
indemnify and hold Dialpad, its affiliates, officers, agents, employees, and
partners harmless from and against any and all claims, liabilities, damages
(actual and consequential), losses and expenses (including attorneys’ fees)
arising from or in any way related to any third-party claims relating to (a)
your use of the Services (including any actions taken by a third party using
your account), and (b) your violation of these Terms (including any terms or
policies incorporated by reference herein). In the event of such a claim, suit,
or action (“Claim”), we will attempt to provide notice of the Claim to the
contact information we have for your account (provided that failure to deliver
such notice shall not eliminate or reduce your indemnification obligations
hereunder).

PUBLICITY AND NON-DISPARAGEMENT

You agree that Dialpad may identify you as a user of the Services on Dialpad’s
website or any third party website where Dialpad or its designated agents may
promote the Services in its business deals, press releases, marketing materials,
advertising, newsletters, mailings, tradeshows, other promotional materials, and
on Dialpad’s website or any other third-party website where Dialpad or its
designated agents may promote the Services. You hereby grant Dialpad and its
agents an irrevocable, perpetual, worldwide, non-exclusive, fully paid-up,
royalty-free license (with right to sublicense) to use, reproduce, publish, and
display your name, trademarks, service marks, designs, logos, and symbols in
connection with such purpose.

You agree not to directly or indirectly through a third party engage in any
conduct or make any communication (public or private) that disparages Dialpad or
Services in any way. Such communications include, but are not limited to,
publishing, posting, printing, disseminating, or otherwise making such
disparaging statements on or through the Internet, in any blog, or through any
other form of social media. You further agree not to solicit or encourage,
directly or indirectly, any such statements, comments, or communications by any
third-party. In accordance with the termination provisions below, Dialpad may
terminate your access to the applications or Services if You breach the
requirements of this section.

OTHER TERMS

Governing Law & Venue. These Terms are subject to and governed by and construed
in accordance with the laws of the State of California, USA, without regard to
its conflicts of laws provisions. Any dispute arising from or relating to the
subject matter of this Agreement shall be finally settled in San Francisco
County, California, in English, in accordance with the Streamlined Arbitration
Rules and Procedures of Judicial Arbitration and Mediation Services, Inc.
("JAMS") then in effect, by one commercial arbitrator with substantial
experience in resolving intellectual property and commercial contract disputes,
who shall be mutually agreed upon from the appropriate list of JAMS arbitrators
in accordance with such Rules. Judgment upon the award rendered by such
arbitrator may be entered in any court of competent jurisdiction.
Notwithstanding the foregoing obligation to arbitrate disputes, each party shall
have the right to pursue injunctive or other equitable relief at any time, from
any court of competent jurisdiction. For all purposes of these Terms, the
parties consent to exclusive jurisdiction and venue in the state or federal
courts located in, respectively, San Francisco County, California, or the
Northern District of California.

Survival. Provisions that, by their nature, should survive termination of these
Terms shall survive termination. For avoidance of doubt, the provisions of this
Agreement relating to intellectual property ownership, customer representations,
confidentiality, equipment, number porting and availability, storage of user
information, customer feedback, publicity rights, non-disparagement, additional
software licenses, indemnification, force majeure, warranty disclaimers,
limitations of liability, notices, assignment, future changes, interpretation,
dispute resolution and arbitration, and choice of law shall survive termination
or expiration of this Agreement for the maximum term allowable by law.

Force Majeure. Dialpad shall be excused from any delay or failure in performance
hereunder caused by reason of occurrence or contingency beyond its reasonable
control, including without limitation, acts of God, earthquake, fire, flooding,
fiber cuts, actions or inactions of third party providers or suppliers, riots,
sabotage, war, government requirements, or other events that are beyond
Dialpad’s reasonable control.

Dispute Resolution and Optional Arbitration. In the event of any dispute, claim,
question, or disagreement between You and Dialpad (“Dispute”), You and Dialpad
shall first use reasonable best efforts to settle the dispute, claim, question,
or disagreement. To this end, you and an authorized member of Dialpad’s legal
department (or other representative of Dialpad designated by the legal
department) shall consult and negotiate with each other in good faith and,
recognizing their mutual interests, attempt to reach a just and equitable
solution satisfactory to both parties. Neither you nor Dialpad shall file or
pursue any Disputes in any court, administrative, arbitral, or other
adjudicative body prior to engaging in such consultations and negotiations.

California Subscribers. Under California Civil Code Section 1789.3, California
users of the Service receive the following specific consumer rights notice: The
Complaint Assistance Unit of the Division of Consumer Services of the California
Department of Consumer Affairs may be contacted in writing at 1020 N Street,
#501, Sacramento, California 95814, or by telephone at 916-445-1254.

Effective date: June 9, 2020

ACCEPTABLE USE POLICY

This Acceptable Use Policy (“AUP”) is incorporated by reference into your
Agreement with Dialpad—either the Master Services Agreement executed by and
between Dialpad and You or the Terms of Services agreed to by You by signing up
for any Service, using the Service, or downloading, installing, or using any
application (the “Agreement”). This AUP governs your use of the Dialpad website,
Dialpad Talk, UberConference, Dialpad Sell and Dialpad Support (each a “Service”
and collectively, the “Services”).

USE POLICIES

Fair Use. Dialpad is committed to providing first class customer service and
value to users of our Services. In order to provide the best pricing, support
and Services available to all of our users, we retain the right to impose limits
on your usage of the Services or to terminate the Services if we reasonably
believe that your usage, including, but not limited to, the total number of
calls you make, SMS messages you send, or minutes you use is not consistent with
normal, fair, and reasonable use of such Services. Wherever reasonably possible,
we will give you written notice before taking any such action, and allow a
reasonable period to allow you to modify your use.

Illegal or Inappropriate Behavior. You shall not use the Services for any
illegal, fraudulent, improper, or abusive purpose or in any way that interferes
with Dialpad’s ability to provide high quality Services to other customers,
prevents or restricts other customers from using the Services, or damages
Dialpad’s or other customers’ property. If Dialpad finds that you are using the
Services for anything other than the permitted uses in the Agreement or for any
of the prohibited uses in the Agreement, Dialpad may at its sole discretion
terminate your Service and charge you any applicable fees for the Services used
plus damages caused by your improper use. Prohibited uses include, but are not
limited to: (1) Behavior that is illegal, obscene, threatening, harassing,
defamatory, libelous, deceptive, fraudulent, malicious, infringing, tortious, or
invasive of another’s privacy; (2) Sending unsolicited messages or
advertisements, including email, voicemail, SMS, or faxes (commercial or
otherwise) (“spamming”) in violation of applicable law or regulation, or
otherwise sending bulk and/or junk email, voice mail, SMS, or faxes; (3)
Negligently, recklessly, knowingly, or intentionally transmitting any material
that contains viruses, time bombs, trojan horses, worms, malware, spyware, or
any other programs that may be harmful or dangerous; (4) Creating a false Caller
ID identity (“ID spoofing”) or forged email/SMS address or header, or otherwise
attempting to mislead others as to the identity of the sender or the origin of
any communication made using the Services with the intent to defraud, cause
harm, or wrongfully obtain anything of value; (5) Using any intellectual
property rights protected by applicable laws and contained in or accessible
through the Services for the purpose of building a competitive product or
service or copying its features or user interface; (6) Using the Services, or
permit it to be used, for purposes of product benchmarking or other comparative
analysis intended for publication without Dialpad’s prior written consent; (7)
Using the Services to develop or enhance any software, software code, or any
derivative works of any software without Dialpad’s prior written consent; (8)
Using the Services for the purpose of monitoring the Services’ availability,
performance, functionality or for any other benchmarking or competitive
purposes; (9) Violating any U.S. or foreign law regarding the transmission of
technical data or software exported through the Services; (10) Utilizing the
Services in excess of what, in Dialpad’s sole discretion, would be expected of
normal business use, including without limitation allowing more than one user to
use a single line or using a single line in excess of what would be expected of
a single user; and (11) Using the Services in any way that interferes with other
customers’ and third parties’ use and enjoyment of the Services or use the
Services in any manner which disrupts, prevents or restricts any other customer
from using the Services.

You further understand and agree that your use of the Services is subject to all
applicable local, state, national, and international laws and regulations
(including without limitation those governing account collection, export
control, consumer protection, unfair competition, anti-discrimination,
securities laws, and false advertising). In addition, some of Dialpad’s Services
are offered on an “unlimited” basis. All unlimited Services may only be used for
normal business use and exclude international calling to countries other than
Canada, which is available for an additional fee. Unlimited Services also may
not be used for any of the following prohibited uses (which are in addition to
the other prohibited uses applicable to all Services): trunking or forwarding
your Dialpad number to (an)other phone number(s) capable of handling multiple
simultaneous calls, or to a private branch exchange (PBX) or a key system;
spamming or blasting (e.g., sending one hundred (100) or more bulk and/or junk
voicemail simultaneously); bulk call-in lines (e.g., customer support or sales
call centers not provided by Dialpad, “hotlines”, 900 numbers, sports-line
numbers, etc.); and auto-dialing or “predictive” dialing (i.e., non-manual
dialing or using a software program or other means to continuously dial or place
outbound calls). In addition, unusually high usage of the Services may impair
Dialpad’s ability to provide high quality Services to others and/or indicate
unauthorized use of the Services, in which case, Dialpad may suspend or
terminate your Account or, upon prior notice. Dialpad reserves the right to add
to, modify or amend this Acceptable Use Policy at any time for any reason at its
sole discretion.

RESTRICTIONS ON CONTENT CONTRIBUTIONS AND SUBMISSIONS You represent, warrant,
and agree that you will not contribute any Content (as that term is defined in
the “Content Ownership” section below) or user submission (or otherwise use the
Services or interact with the Services in a manner that):

 1.  Infringes or violates the intellectual property rights or any other rights
     of anyone else (including Dialpad);
 2.  Violates any law or regulation;
 3.  Is harmful, fraudulent, deceptive, threatening, harassing, defamatory,
     obscene, or otherwise objectionable;
 4.  Jeopardizes the security of your Dialpad account or anyone else’s (such as
     allowing someone else to log in to the Services as you);
 5.  Attempts, in any manner, to obtain the password, account, or other security
     information from any other user;
 6.  Violates the security of any computer network, or cracks any passwords or
     security encryption codes;
 7.  Runs Maillist, Listserv, any form of auto-responder or “spam” on the
     Services, or any processes that run or are activated while you are not
     logged into the Services, or that otherwise interfere with the proper
     working of the Services (including by placing an unreasonable load on the
     Services’ infrastructure);
 8.  Uses any intellectual property rights protected by applicable laws and
     contained in or accessible through the Services for the purpose of building
     a competitive product or service or copying its features or user interface;
 9.  Uses the Services, or permits it to be used, for purposes of product
     benchmarking or other comparative analysis intended for publication without
     Dialpad’s prior written consent;
 10. Uses the Services to develop or enhance any software, software code, or any
     derivative works of any software without Dialpad’s prior written consent;
 11. Uses the Services as a direct competitor of Dialpad or for the purpose of
     monitoring the Services’ availability, performance, functionality or for
     any other benchmarking or competitive purposes;
 12. “Crawls,” “scrapes,” or “spiders” any page, data, or portion of or relating
     to the Services or Content (through use of manual or automated means);
 13. Decompiles, reverse engineers, or otherwise attempts to obtain the source
     code or underlying ideas or information of or relating to the Services.

A violation of any of the foregoing is grounds for termination of your right to
use or access the Services. Dialpad reserves the right to delete or disable
Content alleged to be infringing, and to terminate the accounts of repeat
alleged infringers.

CONTENT OWNERSHIP AND END USER LICENSE/RESTRICTIONS

The materials displayed or performed or available on or through the Services,
including, but not limited to, text, graphics, data, articles, photos, images,
illustrations, and user submissions (all of the foregoing, the “Content”) are
protected by copyright and/or other intellectual property laws. You agree that
you will abide by all copyright notices, trademark rules, information, and
restrictions contained in any Content you access through the Services, and you
won’t use, copy, reproduce, modify, translate, publish, broadcast, transmit,
distribute, perform, upload, display, license, sell or otherwise exploit for any
purpose any Content not owned by you, (i) without the prior consent of the owner
of that Content or (ii) in a way that violates someone else’s (including
Dialpad’s) rights.

You understand that Dialpad owns the Services. You will not (and will not permit
any third party to): (a) rent, lease, provide access to, or sublicense the
Services to a third party, (b) use the Services to provide (or incorporate the
Services into) any product or service provided to a third party; (c) reverse
engineer, decompile, disassemble, or otherwise seek to obtain the source code or
non-public APIs to the Services except as expressly permitted by applicable law
and then only upon advance written notice to Dialpad; or (d) copy, modify,
publish, transmit, participate in the transfer or sale of, reproduce (except as
expressly provided in this Section), creative derivative works based on, or
otherwise exploit any of the Services.

Dialpad grants you a limited, personal, revocable, non-exclusive,
non-sublicensable, non-assignable, non-transferable, non-resellable license and
right to use the Dialpad Services in strict accordance with the Agreement. All
rights not expressly granted under the Agreement are retained by Dialpad,
including, but not limited to, no grant of intellectual property rights. You
acknowledge and agree that any and all patents, copyrights, trademarks, service
marks, trade secrets, and all other intellectual property rights (collectively,
“IP Rights”) in the Services are and shall remain the sole and exclusive
property of Dialpad. You will not take any action to jeopardize, limit, or
interfere with the IP Rights. You acknowledge and agree that any unauthorized
use of the IP Rights is a violation of this Agreement, as well as a violation of
applicable intellectual property laws.

UNSOLICITED ADVERTISEMENTS

You agree that your use of the Services and all transmission of communications
using the Services shall at all times remain in compliance with applicable law
and/or regulations, including but not limited to, the Federal Telephone Consumer
Protection Act of 1991. You further agree that at Dialpad’s sole option and
without further notice, Dialpad may use technologies and procedures, such as
filters, that may terminate any unsolicited advertisements transmitted in
violation of applicable law or regulation without delivering them. Dialpad may
immediately terminate your right to use the Services without liability of any
kind in the event of a breach of this restriction and you hereby release and
agree to fully, finally, and forever release, hold harmless, and fully indemnify
Dialpad from and against any damages or liabilities of any kind related to any
voicemail, broadcast, and/or fax spam or solicitations that you may send and/or
receive using the Services.

If you transmit or are otherwise connected with any transmission of voice, fax,
email, or other unsolicited marketing messages using the Services in violation
of applicable law or regulation, you agree to pay Dialpad its actual damages if
those damages can be reasonably calculated. If actual damages cannot be
reasonably calculated, you agree to pay Dialpad liquidated damages of ten
dollars ($10.00) for each such unsolicited marketing message transmitted through
the Services. You acknowledge that if actual damages cannot be reasonably
calculated, these liquidated damages are a reasonable estimation of such damages
and are not a penalty.

OFAC RESTRICTION

You represent and warrant that you are not located in a country subject to a
U.S. Government embargo, or that has been designated by the U.S. Government as a
“terrorist supporting” country, and that you are not listed on any U.S.
Government list of prohibited or restricted parties.

RECORDING CONVERSATIONS

Certain Dialpad Services provide a function that allows you to record individual
telephone conversations. The laws regarding the notice, notification, and
consent requirements for recording conversations vary from state to state. In
some states, you are required to obtain consent from all parties to a record a
conversation. You are solely responsible for complying with all federal, state,
and local laws in any relevant jurisdiction when using this feature. Dialpad
expressly disclaims all liability with respect to your recording of telephone
conversations. You hereby agree to fully, finally, and forever release,
discharge, hold harmless, and fully indemnify Dialpad from and against any
damages or liabilities of any kind related to your recording of any telephone
conversations using the Services.

TRANSCRIBING CALLS

Note that the laws applicable to call transcription differ by state, province
and country. For some jurisdictions, transcribing recorded calls, recording
calls, or even transcribing real-time speech over a call or video is prohibited
or requires informed consent by some or all parties to the conversation. We
recommend you review the relevant laws of your locality or consult with an
attorney regarding your specific circumstances. Dialpad expressly disclaims all
liability with respect to your transcription of telephone conversations. You
hereby agree to fully, finally, and forever release, discharge, hold harmless,
and fully indemnify Dialpad from and against any damages or liabilities of any
kind related to your transcription of any telephone conversations using the
Services.

VOICE-TO-TEXT AND TEXT-TO-VOICE LIMITATIONS

Certain Dialpad Services may provide a function that allows voicemails and voice
notes to be converted to text and vice versa. You understand and agree that
Dialpad’s voice-to-text (“VTT”) and text-to-voice (“TTV”) features may not
accurately transcribe voicemails or articulate text messages, respectively. You
are solely responsible for checking the original message and verifying the
accuracy of the message when using any and all VTT or TTV features. Dialpad
expressly disclaims all liability with respect to the conversion of voicemails
to text or vice versa. You hereby agree to fully, finally, and forever release,
discharge, hold harmless, and fully indemnify Dialpad from and against any
damages or liabilities of any kind related to your use of VTT or TTV features
when using the Services.

SUPPORT AND FEEDBACK

Dialpad may provide customer and technical support to you via telephone, chat,
forums, FAQ and email for the Services. The types of support provided by Dialpad
is dependent on the products that you purchased and the number of seats using
Dialpad in your organization. The types of support provided by Dialpad is
determined entirely by Dialpad in its sole discretion and may change from time
to time. Dialpad does not make any representations or guarantees that Dialpad
will be able to fully resolve any issues reported by you. Except as provided in
this section, Dialpad has no obligation to provide additional customer support,
technical support, or to provide solutions (e.g., bug fixes to software) to any
issues that may arise in your particular use of the Services.

From time to time, Dialpad may send you surveys, comment cards, customer
satisfaction forms, or other requests to provide feedback. You hereby grant
Dialpad, its licensors, and suppliers a perpetual, unlimited, worldwide
fully-paid up, royalty free license to use all feedback, answers, ideas,
comments, or other information you provide to Dialpad.

NUMBER PORTING AND AVAILABILITY

Dialpad will use reasonable efforts to facilitate number transfers or port
requests for you, provided that You comply with the necessary and specific
procedures for porting between service providers. You acknowledge and understand
that number porting depends on the cooperation of third parties outside of
Dialpad’s control. Accordingly, you agree that Dialpad will not be liable for
the failure or delay of any third party to cooperate in the porting of any
telephone number, or for the allegedly unauthorized porting of any telephone
number by a third party.

Dialpad works with third party carrier(s) who, on Dialpad’s behalf, port
telephone numbers in accordance with applicable regulatory rules and industry
guidelines. Dialpad’s third-party carrier(s) require very specific and detailed
information and requirements when completing a port request. Please be informed
that you will be required to provide such detailed and specific information to
complete a port request. For porting numbers into your Dialpad account, follow
the procedures on your account settings page for transferring a number to your
Dialpad account. For porting numbers out of your Dialpad account, follow the
procedures of your new service provider. You understand that porting your number
out of your Account does not automatically terminate your Dialpad account.

Dialpad cannot guarantee requested telephone numbers will be available, that
your existing provider will port your number, or that circumstances beyond
Dialpad’s control will not prevent or delay a successful port of your number for
the Services. You should not order any printed material, such as business cards
or stationery, showing a telephone number, or issue any press releases or
otherwise publicize any telephone number until that telephone number becomes
active on your Account. Dialpad shall not be liable for reimbursement for press
releases, business cards, and/or stationery under any conditions.

You understand and agree that Dialpad may from time to time need to change the
telephone number assigned to you (due to an area code split or for any other
reason). Dialpad shall not be liable for any damages (including consequential,
special damages or other damages) to you in the event that it needs to assign
you a new telephone number.

DIALPAD 911 SERVICE

FOR USERS OF DIALPAD FREE, ACCESS TO EMERGENCY SERVICES (911) IS NOT AVAILABLE.
BY USING DIALPAD FREE SERVICES, INCLUDING PORTING YOUR EXISTING NUMBERS TO
DIALPAD FREE, YOU ACKNOWLEDGE THAT YOU SHOULD MAKE ALTERNATIVE ARRANGEMENTS TO
REACH 911 AND THAT YOU WILL INFORM ALL BUSINESS COLLEAGUES, HOUSEHOLD RESIDENTS,
GUESTS, AND OTHER PERSONS WHO MAY BE PRESENT AT YOUR PHYSICAL LOCATION THAT 911
IS UNAVAILABLE THROUGH DIALPAD FREE.

FOR SUBSCRIBERS OF DIALPAD PAID SERVICES, YOU UNDERSTAND THAT 911 SERVICE IS
ONLY PROVIDED THROUGH THE DIALPAD DESKTOP APP OR THE DIALPAD SOFTPHONE DUE TO
THE NATURE OF DIALPAD 911 SERVICE AND SERVICE PORTABILITY DISCUSSED BELOW, WE
RECOMMEND YOU MAKE ALTERNATIVE ARRANGEMENTS TO PLACE 911 CALLS, SUCH AS USING A
TRADITIONAL WIRELINE OR CELLULAR TELEPHONE, AND YOU SHOULD NOT RELY ON DIALPAD
TO CALL 911.

YOU UNDERSTAND THAT THE DIALPAD MOBILE APPLICATION USES YOUR DEVICE’S DIALER AND
CELLULAR TELEPHONE SERVICE TO MAKE 911 CALLS. IF YOUR DEVICE DOES NOT HAVE
CELLULAR TELEPHONE SERVICE, YOU WILL NOT BE ABLE TO CALL 911 FROM THE DIALPAD
MOBILE APPLICATION. DIALPAD DISCLAIMS ANY AND ALL LIABILITY RELATING TO YOUR (OR
ANY OF YOUR USERS OR THIRD PARTIES) INABILITY TO MAKE 911 CALLS OR ACCESS
EMERGENCY SERVICES.

Dialpad VoIP 911 Service (“Dialpad 911 Service”) operates differently than
traditional 911 service. We are required by the FCC to advise you of the
circumstances under which 911 may not be available or may be in some way limited
by comparison to traditional 911 service. Such circumstances include, but are
not limited to, Internet Connection Failure, Number Flexibility & Porting, and
Loss of Electrical Power (as described below):

 * Internet connection failure. If the connection to the wired broadband
   internet over which your Dialpad Service is provided is interrupted, you
   would not have access to Dialpad Service during that interruption and
   therefore will not have access to Dialpad 911 Service during that
   interruption.
 * Number Flexibility & Service Portability. Traditional 911 service
   automatically sends your 911 call to the appropriate local emergency
   responder, or Public Safety Answering Point (“PSAP”), based on your telephone
   number. Traditional Enhanced 911 service (also known as E911) automatically
   sends your 911 call to the appropriate PSAP along with your registered
   address and telephone number. Because the Dialpad Service permits you to
   obtain a telephone number that does not correspond to your geographic
   location (for example, you may obtain a Dialpad telephone number with a
   California area code even if you do not have a California address) and allows
   you to use Dialpad Service anywhere you have wired broadband Internet, the
   Dialpad 911 Service functions differently than traditional 911 service in
   certain respects: Because your address does not necessarily correspond with
   your telephone number, you must provide Dialpad with the street address(es)
   where you will be using Dialpad Service (“Registered Location(s)”) when you
   sign up for Dialpad service. If you relocate any equipment (e.g., PC with
   softphone, IP phone, or ATA with traditional phone) that you use to access
   the Dialpad Service, you must update your Registered Location(s). If you do
   not update your Registered Location(s), any 911 calls you make using the
   Dialpad Service will be routed based on your previously provided Registered
   Location and therefore may not be routed to the appropriate PSAP for your new
   location. In addition, because the Dialpad Service will, where possible,
   automatically transmit your Registered Location to the PSAP, you must update
   your Registered Location to ensure that the Dialpad Service transmits
   accurate location information to the PSAP. Once you notify us of a change in
   your Registered Location, there may be a delay in making the new Registered
   Location available to properly route 911 calls and advise PSAPs of your new
   Registered Location. In some parts of the country where direct routing to
   PSAPs is not available for Dialpad 911 Service, the Service will route your
   call to the National Emergency Call Center where trained agents will ask for
   the name, location, and telephone number of the person calling 911 and will
   contact the appropriate PSAP to send help. The call center will not
   automatically receive your address and telephone number. In these situations,
   public safety response times may be delayed. As a result, there may be an
   additional delay before emergency services arrive.
 * Loss of Electrical Power. Unless you have a backup system to power your wired
   broadband Internet connection and any equipment (PC with softphone, IP phone,
   ATA with traditional phone) that You use to access your Dialpad Service, you
   will not have phone service or 911 service during any power outage.

Registration of Physical Locations Required. As discussed above, you must
register the Registered Location where you will be using Dialpad Service for
each phone line you use from Dialpad (e.g., if you purchase Dialpad with three
lines, you must provide a Registered Location for each of the three lines).
Dialpad will obtain your Registered Location as part of the service initiation
process and will not provide Dialpad Service until you have provided your
initial Registered Location. However, you must update your Registered Location
when you use your Dialpad Service from a new location. Regardless of what
address you register, in some circumstances, such as unavailability of direct
routing to PSAPs or the use of portable devices to access the Dialpad Service,
emergency calls will be routed to the National Emergency Call Center.

You agree to provide true, accurate, current, and complete Registered Location
information to Dialpad as part of the service initiation process and to update
as soon as possible your Registered Location with true, accurate, current, and
complete information whenever you use your Dialpad Service from a new location.
If you provide Registered Location information that is, or that Dialpad suspects
to be, false, inaccurate, not current, or incomplete, Dialpad has the right to
suspend or terminate the Services and refuse any and all current or future use
of all Services, or any portion thereof. Dialpad will not, however, disable your
ability to make a 911 call during any service suspension.

You may update your Registered Location by logging on to your account settings
page or contacting Dialpad customer support at support@dialpad.com. For purposes
of 911 dialing, you may only register one Registered Location for each Dialpad
line.

Notify All Users of 911 Limitations. You must inform all business colleagues,
household residents, guests, and other persons who may be present at the
physical location where you utilize the Dialpad Service that 911 may not be
available or may be in some way limited in comparison to traditional 911
service. For subscribers to whom E911 service is provided as part of their
Dialpad Services, stickers may be sent with warning that “E911 Service May Be
Limited or Not Available” for use with any equipment purchased from Dialpad. It
is your responsibility to place these stickers on the equipment you use to
access Dialpad Service. If you have not received a sticker, or you require
additional 911 stickers, please contact customer support at support@dialpad.com.

Disclaimer of 911 Liability. Dialpad disclaims all responsibility for the
conduct of PSAPs, the National Emergency Call Center, and all other third
parties involved in the provision of emergency response services. Dialpad does
not have any control over PSAPs, the National Emergency Call Center, or other
third parties and is therefore not responsible for whether they answer 911 calls
made using the Dialpad Service, how they answer these calls, or how they handle
or respond to these calls. Dialpad relies on third parties to assist it in the
provision of 911 service and disclaims any and all liability for acts or
omissions by third parties in the provision of Dialpad’s 911 service. Dialpad
expressly disclaims all liability with respect to your use of the E911 service.
You hereby agree to fully, finally, and forever release, discharge, hold
harmless, and fully indemnify Dialpad from and against any damages or
liabilities of any kind related to your use of the E911 services.

OPERATOR ASSISTED CALLING, 311, 511, AND OTHER X11 CALLING

The Service does not support 0+ or operator assisted calling (including, without
limitation, collect calls, third party billing calls, 900, or calling card
calls). The Service may not support 311, 411, 511, and/or other X11 calling
(other than 911 and 711 as specified in this Agreement) in one or more service
areas.

FRAUDULENT ACTIVITY OR ERRONEOUS CHANGES

In the event of suspected fraudulent activity or erroneous charges on your
Account, you agree to contact Dialpad as soon as possible. In many cases,
Dialpad can mitigate or correct fraudulent activity or erroneous charges without
bank or credit card company intervention. If you suspect fraudulent activity or
erroneous charges on your Dialpad account, please contact Dialpad customer
support at support@dialpad.com. When you contact customer support, please have
the following information available: (a) your name, contact information, the
Dialpad account telephone number in question, and security verification
information; (b) the credit card account number associated with the account; and
(c) the total amount in question charged to the account. If you do not contact
Dialpad within thirty (30) days after the suspected fraudulent activity or
erroneous charges appear on your Account, you waive your rights to object to or
challenge such activity or charges. Furthermore, if you request that your bank
or credit card company perform a chargeback without first contacting Dialpad,
and Dialpad subsequently determines that the charges at issue are not erroneous,
Dialpad reserves the right to terminate your account immediately and take any
available legal action. Notwithstanding the above, you are solely liable for any
transactions or activities by you or anyone else that occur on your Account, and
in no event shall Dialpad be liable for any unauthorized use of your Account.

AUP BREACH

In the event that you breach any of the terms of this AUP, Dialpad retains the
right to suspend or terminate Customer’s use of the Dialpad Services (including
UberConference) upon written notice to you. No credits will be available for
terminations or suspensions resulting from Customer’s breach of the AUP.

APPLE TERMS ON THE APP STORE.

The following Terms apply to your use of all the Services, including, but not
limited to, the iPhone and iPad applications available via the Apple, Inc.
(“Apple”) App Store (the “Application”), but the following additional terms also
apply to the Application:

 1.  Both you and Dialpad acknowledge that the Terms are concluded between you
     and Dialpad only, and not with Apple, and that Apple is not responsible for
     the Application or the Content;
 2.  The Application is licensed to you on a limited, non-exclusive,
     non-transferable, non-sublicensable basis, solely to be used in connection
     with the Services for your private, personal, non-commercial use, subject
     to all the terms and conditions of these Terms as they are applicable to
     the Services as well as the App Store Terms of Service;
 3.  You will only use the Application in connection with an Apple device that
     you own or control and as permitted in the App Store Terms of Service;
 4.  You acknowledge and agree that Apple has no obligation whatsoever to
     furnish any maintenance and support services with respect to the
     Application;
 5.  In the event of any failure of the Application to conform to any applicable
     warranty, including those implied by law, you may notify Apple of such
     failure and Apple may refund to you the purchase price of the Application.
     To the maximum extent permitted by applicable law, Apple will have no other
     warranty obligation whatsoever with respect to the Application. ; upon
     notification, Apples sole warranty obligation to you will be to refund to
     you the purchase price, if any, of the Application;
 6.  You acknowledge and agree that Dialpad, and not Apple, is responsible for
     addressing any claims you or any third party may have in relation to the
     Application, including, but not limited to: (i) product liability claims;
     (ii) any claim that the Application fails to confirm to any applicable
     legal or regulatory requirement; (iii) claims arising under consumer
     protection or similar legislation;
 7.  You acknowledge and agree that, in the event of any third party claim that
     the Application or your possession and use of the Application infringes
     that third party’s intellectual property rights, Dialpad, and not Apple,
     will be responsible for the investigation, defense, settlement and
     discharge of any such infringement claim;
 8.  You represent and warrant that: (i) you are not located in a country
     subject to a U.S. Government embargo, or that is listed in Title 15, Part
     740 Supplement 1 Country Group E of the U.S. Code of Federal Regulations;
     and (ii) has been designated by the U.S. Government as a “terrorist
     supporting” country, and that you are not listed on any U.S. Government
     list of prohibited or restricted parties;
 9.  Both you and Dialpad acknowledge and agree that, in your use of the
     Application, you will comply with any applicable third party terms of
     agreement which may affect or be affected by such use; and
 10. Both you and Dialpad acknowledge and agree that Apple and Apple’s
     subsidiaries are third party beneficiaries of these Terms, and that upon
     your acceptance of these Terms, Apple will have the right (and will be
     deemed to have accepted the right) to enforce these Terms against you as
     the third party beneficiary hereof.
 11. In the event that you have any questions, complaints, or claims relating to
     the Application, you may contact Dialpad at: Dialpad, Inc. 100 California
     Street, Suite 500, San Francisco, CA 94111 or at support@dialpad.com.

LOCAL COUNTRY TERMS - CHINA

If you utilize Services originating out of China, in addition to the
restrictions and obligations outlined in this AUP, You represent, warrant, and
agree that You will not transmit any data, content, or information, or otherwise
use the Services in a manner that:

 * is contrary to the principles of the Constitution of the People’s Republic of
   China;
 * contains content prohibited by law and/or any regulatory or administrative
   requirement of the People’s Republic of China;
 * is detrimental to China’s security, state secrecy, state power, national
   unification, state honor and interests;
 * disseminates rumors, obscenity, pornography, gambling, violence, murder,
   terror, fraud, crime, or disrupts social order and stability;
 * humiliates or slanders others and/or infringes upon the lawful rights and
   interests of others; or
 * contains data, content, or information prohibited by any of Dialpad’s
   suppliers or as otherwise communicated to you in writing.

Effective date: March 31, 2021 View archived version

PRIVACY POLICY

Dialpad provides tools to help individuals and organizations communicate more
effectively, including Dialpad Talk, Dialpad Support, Dialpad Sell, Dialpad
UberConference, and associated websites and mobile apps. Dialpad uses a single
Privacy Policy that addresses our treatment of personally identifiable
information (“Personal Information”) when you use any of these Services,
including through your mobile device, Dialpad’s desktop applications, browser
and/or extensions, or your desk phone.

THIS GUIDE ANSWERS QUESTIONS LIKE:

What Personal Information does Dialpad collect?

How does Dialpad use Personal Information?

What Personal Information does Dialpad share with third parties and why?

How is Personal Information about me secured?

How can I access, manage, and delete my data?

How does Dialpad comply with specific state and country laws?

What happens when Dialpad makes changes to this Privacy Policy?

Where can I ask questions about this policy?


Remember that your use of Dialpad’s Services is also subject to the Terms of
Service, which incorporate this Privacy Policy. Any terms we use in this Policy
without defining them have the definitions given to them in the Terms of
Service.

WHAT PERSONAL INFORMATION DOES DIALPAD COLLECT?

Information You Provide to Us

When you create a Dialpad account, you provide us with Personal Information such
as your name, email address, phone number, password, and payment information.

If you provide your third-party account credentials to us or sign in to the
Services through a third party site or service, such as Office365 or Google,
some information from those accounts (“Third Party Account Information”) may be
transmitted into your account with us if you authorize such transmissions. That
Third Party Account Information transmitted to our Services is covered by this
Privacy Policy. Additionally, Dialpad’s use and transfer to any other app of
information received from Google Accounts will adhere to Google API Services
User Data Policy, including the Limited Use requirements.

You can always opt not to disclose information to us, but keep in mind some
information may be needed to register with us or to take advantage of some of
our features within the Services.

Information We Collect As You Use Our Services

When you interact with our Services, we automatically receive and record
information that we then use to provide the Services.

Device and Session Information: We collect information about your browser or
device, which may include your IP address, device IDs, or other unique
identifiers, cookie information, the type of browser and/or device you’re using
to access our Services, and the page or feature you requested. We use this data
to customize your experience with our Services, based on your usage patterns. We
also use it to improve the Services – for example, this data can tell us how
often users use a particular feature of the Services, and we can use that
knowledge to make decisions about future development focus. You may be able to
change the preferences on your browser or device to prevent or limit your
device’s acceptance of cookies, but this may prevent you from taking advantage
of some of our features.

Telephony Information: We maintain customer call records such as time, duration,
the number of the called party. Like all telephony services, we also maintain
temporary copies of call audio for up to 48 hours for quality assurance.

Call Audio: Some of Dialpad’s Services and its Voice Intelligence (Vi) features
include saving audio and transcription from calls, both to enable these features
and to train and improve the models that these features are based on, such as
speech recognition and understanding. Dialpad may use pseudonymized segments of
such transcriptions and recordings to improve or validate its features, or
securely share it with contractors to do so on Dialpad’s behalf. Any training
data saved by Dialpad is used only for improving Dialpad’s language models, and
is processed primarily by automated systems. A small fraction of training data
may be manually reviewed. You may opt out of manual review at any time by
contacting support@dialpad.com. You can control what data is stored by choosing
which Dialpad features you use from the settings menu in the relevant Service.

Integrations: Dialpad offers the option to integrate Dialpad Services with
products or services of third parties, such as Google, Salesforce, Zendesk,
HubSpot, and others. For a full list of Dialpad’s affiliates and integrations,
see https://dialpad.com/integrations. If you enable those integrations,
including providing credential information to Dialpad and/or the third party,
any data that Dialpad collects from or shares to these integrations partners are
subject to this privacy policy.

HOW DOES DIALPAD USE PERSONAL INFORMATION?

Dialpad uses Personal Information to deliver the Services, and also to improve
the Services and to communicate with you about the Services, including marketing
communications.

The main ways that we use the Personal Information that you provide to us or
that we collect when you use the Service are to:

 * deliver the Services, including placing and receiving voice and video calls,
   and providing recordings, transcriptions, and analytics of calls; determining
   your geographic location for efficient call routing, and organizing your
   contacts,
 * manage your account and billing, to enable secure login and single sign on,
   and allow third party integrations;
 * prevent, detect, and investigate potentially prohibited or illegal
   activities, including fraud and violations of our Terms of Service and
   Acceptable Use Policy; and
 * improve Dialpad’s products and train the audio and language models that the
   Services are based on.

We may communicate with you if you’ve provided us the means to do so. For
example, if you’ve given us your email address, we may send you promotional
email offers on behalf of other businesses, or email you about your use of the
Services. Also, we may receive a confirmation when you open an email from us.
This confirmation helps us make our communications with you more applicable and
improve our services. If you do not want to receive communications from us, you
can always opt out by unsubscribing through the link at the bottom of our
emails.

Dialpad uses Personal Information to improve or validate its features, and may
securely share it with contractors to do so on Dialpad’s behalf. If you use Vi,
Personal Information used for improving the services may include segments of
call audio, video, or transcriptions, as described in the Vi FAQs. Training data
saved by Dialpad is used only for improving Dialpad’s language models, and is
processed primarily by automated systems. A small fraction of training data may
be manually reviewed. You may opt out of manual review at any time by contacting
support@dialpad.com. You can control what data is stored by choosing which
Dialpad features you use from the settings menu in the relevant Service.

We do not use Personal Information to make automated decisions.

WHAT PERSONAL INFORMATION DOES DIALPAD SHARE WITH THIRD PARTIES AND WHY?

We do not license or sell your Personal Information to third parties, including
advertisers, without your consent. As described below, when we share any
information about you with third parties, we pseudonymize and aggregate any
information about you before we share it unless more detail is necessary to the
function of the Services. Although Dialpad’s Privacy Policy does not apply to
the practices of companies we don’t own or control or people that we don’t
manage, our Data Processing Agreements with European customers and/or users in
the European Union define how these third parties can use and store your
information, consistent with this Policy.

Information that’s no longer personally identifiable

We may anonymize your Personal Information so that you are not individually
identifiable, and provide that information to certain of our partners to help us
improve our Service, such as sending anonymized samples of audio or text to a
third party to improve speech-to-text transcription and reading comprehension.
We may also provide aggregate usage information to our partners to understand
how often and in what ways people use our Services. However, we never disclose
aggregate usage information to a partner in a manner that would identify you
personally, as an individual.

Cookies Policy, Third Party Analytics, and Tracking

Dialpad and third party service providers of tracking technologies gather
non-personal information about how users enter, navigate, and leave the website
and Services, the frequency and length of visits to the Services or third party
websites, application or device usage data, and your product or service
preference indicated by the number of times and the length of time you view a
product. Dialpad gathers this data using cookies (both first party cookies, such
as the Google Analytics cookie, and third-party cookies, such as the DoubleClick
cookie), web beacons, tags, and other similar techniques that deliver small
files to your computer and which allow these networks to provide anonymized,
aggregated auditing, research and reporting for us and for advertisers.

Dialpad uses certain third-party services that help us understand traffic on our
website in various ways:

Google Analytics and Google Adwords help Dialpad understand who is visiting
Dialpad’s websites and to show relevant ads on other websites to people who have
visited Dialpad’s websites. You can control what ads you see through the Google
Ad Settings Manager. More information on how Google uses information collected
when you use Google’s partner sites is available at Google’s Partner
Technologies page.

Marketo is a marketing automation tool that handles various marketing tasks,
such as contacting visitors who provide their contact information and requested
additional information. You can read more about Marketo's Privacy Policy and
opt-out options here via Marketo’s Privacy Notice.

Wistia powers the videos on our site. Wistia tracks how you interact with these
videos: how much of a video you watch, at what points in a video you pause or
rewind, etc. In some videos, we pause the video and request that you provide
your email address or name. You are under no obligation to provide this
information, but we reserve the right to limit certain videos to identified
users. Wistia aggregates the data collected through the videos here, including
names and email addresses, and provides it to us. Wistia does not sell or
provide the data it collects to third parties.

You may be able to opt out of tracking conducted by third parties through our
Services by adjusting the Do Not Track settings on your browser; but we don’t
control whether or how these third parties comply with Do Not Track requests.
Our Services do not support Do Not Track requests at this time, which means that
we collect information about your online activity both while you are using the
Services and after you leave our Services.

Affiliated Businesses and Service Integrations

We will share your Personal Information with affiliated businesses only if you
or your Dialpad Services administrator set up an integration, and we will only
share your information to the extent that it is related to the transaction or
service, such as the ability for you to automatically transmit Third Party
Account Information to your Services profile or to automatically transmit
information in your Services profile to your third party account. If you choose
to take part in any transaction or service relating to an affiliated website or
business, please review their policies.

Agents, Subprocessors, and Contractors

We employ other companies and people to perform tasks on our behalf and need to
share your information with them to provide the Services to you. For example, we
use a payment processing service to receive and process your credit card
transactions for us. Our agents do not have any right to use the Personal
Information we share with them beyond what is necessary to assist us and may not
use such information for marketing purposes. We may authorize access to your
data for those employees, contractors, partners, and agents who need to know
that information in order to operate, develop and improve products and services.
When we transfer data of customers in the European Union to agents and third
parties,we remain liable for ensuring that it is kept secure. . Dialpad’s list
of sub-processors can be viewed within our Help Center.

User Profiles and Contacts

Certain user profile information, including your profile photo and status, may
be displayed to other users within the Services. You are responsible for
entering and updating that content. Additionally, if you sign into the Services
through a third party service, your list of contacts from that site or service
may be automatically imported to the Services.

Business Transfers

If we (or our assets) are acquired, or if we go out of business, enter
bankruptcy, or go through some other change of control, Personal Information
could be one of the assets transferred to or acquired by a third party.

Protection of Dialpad and Others

We reserve the right to access, read, preserve, and disclose any Personal
Information that we believe is necessary to comply with the law; to respond to
lawful requests by public authorities, a court order or subpoena; to enforce or
apply our Terms of Service and other agreements; or to protect the rights,
property, or safety of Dialpad, our employees, our users, or others, including
to meet national security or law enforcement requirements.

HOW IS PERSONAL INFORMATION ABOUT ME SECURED?

Your account is protected by a password, and your Personal Information is
encrypted in transit and in storage using industry standard encryption. If you
access your account via a third party site or service, you may have additional
or different sign-on protections via that third party site or service. You must
prevent unauthorized access to your account and Personal Information by
selecting and protecting your password and/or other sign-on mechanism
appropriately and limiting access to your computer or device and browser by
signing off after you have finished accessing your account.

We endeavor to protect the privacy of your account and other Personal
Information we hold in our records, but unfortunately, we cannot guarantee
complete security.

HOW CAN I ACCESS, MANAGE, AND DELETE MY DATA?

Through your account settings, you may access, and, in some cases, edit, or
delete the following information you’ve provided to us:

 * name and password
 * email address
 * phone number(s)
 * location
 * time zone
 * place of employment
 * devices
 * recorded/transcribed messages and calls
 * call history including incoming/outgoing number and duration
 * user profile information, including images you have uploaded
 * billing information
 * contacts
 * other third-party account information you have linked to the site

The information you can view, update, and delete may change as the Services
change. You also have the right to access, correct, amend, or delete information
that we hold via a Data Subject Access Request. When you update information, we
may maintain a copy of the unrevised information in our records.

You may request deletion of your Dialpad Talk, Dialpad Support and/or Dialpad
Sell account by contacting support@dialpad.com. You may delete your Dialpad
UberConference account by selecting the “Delete My Account” link at the bottom
of the account page (www.uberconference.com/account). After deletion of your
account, some information may remain in our records for a period of time that is
consistent with the purpose it was collected for. We may use any anonymized and
aggregated data derived from your Personal Information after you update or
delete it, but not in a manner that would identify you personally.

Following the cancellation of your Services, we will delete and/or anonymize
information related to your account so that no personal information is retained
by Dialpad or its contractors, unless otherwise required by law.


HOW DOES DIALPAD COMPLY WITH SPECIFIC STATE AND COUNTRY LAWS?

Europe and GDPR

Under the General Data Protection Regulation (GDPR), you are the controller of
your personal data and Dialpad is a data Processor. As Processor, Dialpad will
comply with the instructions contained in this document, in the Dialpad Terms of
Service and Acceptable Use Policy, Dialpad’s Data Processing Agreement (DPA), in
any agreements between you and Dialpad, or other instructions that you provide
later.

Dialpad ensures that the collection, use, and retention of personal information
transferred from the European Union, Switzerland, and the United Kingdom to the
United States is authorized via a suitable legal vehicle, such as the Standard
Contractual Clauses. For more information on how to sign a Data Processing
Agreement for your organization please visit our DPA Help Center article.

Subject to EU law, you have the following rights in relation to your Personal
Data:

Right of access: If you ask us, we will confirm whether we are processing your
Personal Data and, if so, provide you with a copy of that Personal Data along
with certain other details. If you require additional copies, we may need to
charge a reasonable fee.

Right to rectification: If your Personal Data is inaccurate or incomplete, you
are entitled to ask that we correct or complete it. If we shared your Personal
Data with others, we will tell them about the correction where possible. If you
ask us, and where possible and lawful to do so, we will also tell you with whom
we shared your Personal Data so you can contact them directly.

Right to erasure: You may ask us to erase your Personal Data in some
circumstances, such as where we no longer need it or you withdraw your consent
(where applicable). If we share your data with others, we will alert them to the
need for erasure where possible. If you ask us, and where possible and lawful to
do so, we will also tell you with whom we shared your Personal Data with so you
can contact them directly.

Right to restrict processing: You may ask us to restrict or ‘block’ the
processing of your Personal Data in certain circumstances, such as where you
contest the accuracy of the data or object to us processing it (please read
below for information on your right to object). We will tell you before we lift
any restriction on processing. If we shared your Personal Data with others, we
will tell them about the restriction where possible. If you ask us, and where
possible and lawful to do so, we will also tell you with whom we shared your
Personal Data so you can contact them directly.

Right to data portability: You have the right to obtain your Personal Data from
us that you consented to give us or that was provided to us as necessary in
connection with our contract with you where we process that Personal Data in an
automated way. We will give you your Personal Data in a structured, commonly
used and machine-readable format. You may reuse it elsewhere.

Right to object: You may ask us at any time to stop processing your Personal
Data, and we will do so if we are relying on a legitimate interest to process
your Personal Data — unless we demonstrate compelling legitimate grounds for the
processing; or if we are processing your Personal Data for direct marketing.

Rights in relation to automated decision-making and profiling: You have the
right to be free from decisions based solely on automated processing of your
Personal Data, including profiling, unless this is necessary in relation to a
contract between you and us or you provide your explicit consent to this use.
Dialpad does not perform automated decision-making.

Right to withdraw consent: If we rely on your consent to process your Personal
Data, you have the right to withdraw that consent at any time, but this will not
affect any processing of your data that has already taken place.

Right to lodge a complaint with the data protection authority: If you have a
concern about our privacy practices, including the way we handled your Personal
Data, you can report it to the data protection authority that is authorized to
hear those concerns.

Dialpad has appointed European Data Protection Office (EDPO) as its GDPR
representative in the EU and the UK. You can contact EDPO by using the online
request form for the EU or UK, respectively, or via mail at Avenue Huart Hamoir
71, 1030 Brussels, Belgium, or 8 Northumberland Avenue, London WC2N 5BY, United
Kingdom, respectively.

Dialpad complies with the EU-U.S. Privacy Shield Framework and the Swiss-U.S.
Privacy Shield Frameworks, as set forth by the U.S. Department of Commerce
regarding the collection, use, and retention of personal information transferred
from the European Union and/or Switzerland to the United States. Dialpad has
certified to the Department of Commerce that it adheres to the Privacy Shield
Principles. If there is any conflict between the terms in this privacy policy
and the Privacy Shield Principles, the Privacy Shield Principles shall govern.
To view Dialpad's Privacy Shield Policy, please click here. To learn more about
the Privacy Shield program, and to view our certification, please
https://www.privacyshield.gov/.

Dialpad maintains a record of the processing activities it carries out in the
course of using personal data to deliver its services, and it will provide this
report (Art. 30 “Record of Processing Activities”) to supervisory authorities
upon demand.

We will keep your Personal Data for as long as reasonably necessary for the
purposes described in this Privacy Policy, while we have a legitimate business
need to do so in connection with your account, or as required by law (e.g. for
tax, legal, accounting or other purposes), whichever is longer.

Notwithstanding the retention Policy above, all Highfive recordings for European
Union (EU) User will be erased after 180 days and for non-EU Users will be
erased after 365 days. You may download recordings onto your personal device
within this period. Within 60 days after this period, you will only be able to
retrieve any previously recorded material by contacting HIghfive Support
directly. However, after this subsequent 60-day period, you will be unable to
retrieve any material recorded from the prior 240 days.

If you have questions about Dialpad’s Privacy Policy or data practices, you may
contact Dialpad’s Data Protection Officer (DPO) at legal@dialpad.com. You also
have the right to lodge a complaint with a supervisory authority.

California and CCPA

Dialpad complies with the California Consumer Privacy Act (CCPA) and related
laws. Details on the rights and disclosures relevant to California residents are
available in the CCPA Addendum to Dialpad’s privacy policy.

COPPA Compliance Statement

Dialpad does not provide services designed for use by children under the age of
13, nor does it knowingly collect or solicit personal information from anyone
under the age of 13. If we learn that we have collected such information we will
delete that information as quickly as possible. If you believe that a child
under 13 has provided us personal information, please contact us at
support@dialpad.com.


WHAT HAPPENS WHEN DIALPAD MAKES CHANGES TO THIS PRIVACY POLICY?

We’re constantly trying to improve our Services, so we may need to change this
Privacy Policy from time to time as well. We will alert you to changes by
placing a notice on the Dialpad website, by sending you an email, and/or by some
other means. Please note that if you’ve opted not to receive legal notice emails
from us (or you haven’t provided us with your email address), those legal
notices will still govern your use of the Services, and you are still
responsible for reading and understanding them. Use of information we collect
now is subject to the Privacy Policy in effect at the time such information is
used.

WHERE CAN I ASK QUESTIONS ABOUT THIS POLICY?

You can always reach Dialpad with questions or concerns regarding our Privacy
Policy by sending an email to legal@dialpad.com.

Effective date: Aug 2, 2019

COPYRIGHT DISPUTE POLICY

In accordance with the DMCA, we’ve adopted this Copyright Dispute Policy. We
reserve the right to (1) block access to or remove material that we believe in
good faith to be copyrighted material that has been illegally copied and
distributed by any of our advertisers, affiliates, content providers, members or
users and/or (2) remove and discontinue service to repeat offenders. Your use of
Dialpad’s Services is at all times subject to the Terms of Service, which
incorporates this Copyright Dispute Policy. Any terms we use in this Policy
without defining them have the definitions given to them in the Terms of
Service.

Procedure for Reporting Copyright Infringements. If you believe that material or
content residing on or accessible through the Services infringes your copyright
(or the copyright of someone whom you are authorized to act on behalf of),
please send a notice of copyright infringement containing the following
information to Dialpad’s Designated Agent (contact details are listed below):

 1. A physical or electronic signature of a person authorized to act on behalf
    of the owner of the copyright that has been allegedly infringed;
 2. Identification of works or materials being infringed;
 3. Identification of the material that is claimed to be infringing including
    information regarding the location of the infringing materials that the
    copyright owner seeks to have removed, with sufficient detail so that
    Dialpad is capable of finding and verifying its existence;
 4. Contact information about the notifier including address, telephone number,
    and email address;
 5. A statement that the notifier has a good faith belief that the identified
    infringing material is not authorized by the copyright owner, its agent, or
    the law; and
 6. A statement made under penalty of perjury that the information provided is
    accurate and the notifying party is authorized to make the complaint on
    behalf of the copyright owner.

Procedure Following Dialpad’s Receipt of Bona Fide Infringement Notification.
Upon receipt of a proper notice of copyright infringement, we reserve the right
to:

 1. Remove or disable access to the infringing material;
 2. Notify the content provider who is accused of infringement that we have
    removed or disabled access to the applicable material; and
 3. Terminate such content provider's access to the Services if a repeat
    offender or as otherwise deemed appropriate in our sole discretion.

Procedure to Supply a Counter-Notice to the Designated Agent. If the content
provider believes that the material that was removed (or to which access was
disabled) is not infringing (or otherwise has a bona fide right to post and use
such material from the copyright owner) the content provider may send our
Designated Agent a counter-notice containing the following information:

 1. A physical or electronic signature of the content provider;
 2. Identification of the material that has been removed or to which access has
    been disabled and the location at which the material appeared before it was
    removed or disabled;
 3. A statement that the content provider has a good faith belief that the
    material was removed or disabled as a result of mistake or misidentification
    of the material; and
 4. Content provider's name, address, telephone number, and email address; and
 5. A statement that such person or entity consents to the jurisdiction of the
    Federal Court for the judicial district in which the content provider’s
    address is located (or if the content provider's address is located outside
    the United States, for any judicial district in which Dialpad is located),
    and acknowledgement that such person or entity will accept service of
    process from the person who provided notification of the alleged
    infringement.

If a counter-notice is received by our Designated Agent, Dialpad may, in its
discretion, send a copy of the counter-notice to the original complaining party
informing that person that Dialpad may replace the removed material or cease
disabling it in 10 business days. Unless the copyright owner files an action
seeking a court order against the content provider accused of committing
infringement, the removed material may be replaced or access to it restored in
10 to 14 business days or more after receipt of the counter-notice, at Dialpad's
discretion.

Dialpad’s Designated Agent to Receive Notification of Claimed Infringement:

Craig Walker

100 California Street, Suite 500

San Francisco, CA 94111

legal@dialpad.com

(844) 979-4824


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