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Customer Education: make sure you're leading from the front 🏁
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WHAT IS INCLUDED?

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CUSTOMER SUCCESS SALARY SURVEY 2022

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STATE OF CUSTOMER RETENTION 2022

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STATE OF CUSTOMER SUCCESS 2022

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WHY CS FOLKS 🧡 OUR EVENTS

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CS FESTIVAL, SAN FRAN | SEPT, 07 & 08

CS FESTIVAL, BOSTON | OCTOBER, 19

CS FESTIVAL, SYDNEY | NOVEMBER, 3-4

CS FESTIVAL, LONDON | DECEMBER, 1-2

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CUSTOMER SUCCESS FESTIVAL LAS VEGAS

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THE STATE OF CUSTOMER SUCCESS 2022

Reports

After months of research, the State of Customer Success is back... with a
vengeance.

Bigger and better than ever, our latest report is the ultimate assessment of the
customer success landscape featuring the insights of the industry's titans.
Discover an unrestrained account of how customer success has changed over the
last 12 months, allowing you to adapt your findings and revolutionize the way
customer success is spearheaded at your organization.

(P.S. Did you know that our members can say adios to the form-filling and get
the report directly here.)






WHAT’S IN THIS REPORT

Last year we disrupted the customer success space by bringing you a study of the
CS landscape, and an appreciation of all the nuances and interpretations that
surround customer success.

This year, we’ve put our investigative hats back on and re-analyzed the current
state of customer success. What has changed since 2021? Are CS functions (and
their parent organizations) reflecting the current tempestuous global economic
climate?

With customer success firmly under our microscope once again, you can expect our
report to reveal:

 * If (and how has) customer success changed over the past 12 months
 * The roles, responsibilities, and team infrastructures
 * How customer success is measured
 * Essential customer success skills
 * The value of customer success
 * The future of customer success
 * Customer success tips and tricks

Keep up with the latest developments and sync your customer success efforts with
current industry trends.


Download today
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Event List
Conducting the expansion sale [webinar]
September 14
Online
Customer Success Festival: San Francisco
September 7-8
San Francisco
Customer Success Festival: Boston
October 19
Boston
Customer Success Festival: Sydney
November 3-4
Sydney
Customer Success Festival: London
December 1-2
London
Customer Success Festival
OnDemand
Online
Customer Success Festival APAC: Reloaded
OnDemand
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The Customer Success Collective is a community of forward-thinking CS
enthusiasts, all rallied around one, shared goal: providing incredible customer
experiences, 24/7.

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